klasresearch.com
Open in
urlscan Pro
69.167.61.181
Public Scan
Submitted URL: https://click.klasresearch.com/?qs=da1507fb34d686882ab2b39f1528f5521a0fa5d4d476f326f137861f7ec398583828bfa5820f2af91dde070fe47f...
Effective URL: https://klasresearch.com/
Submission: On November 09 via api from US — Scanned from DE
Effective URL: https://klasresearch.com/
Submission: On November 09 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
<form autocomplete="off" id="navbarSearchForm" class="place-flex-items-center" onsubmit="return false;">
<i class="fas fa-search place-flex-items-center d-md-block d-none" aria-hidden="true"></i><input class="menu-search m-r-sm black" type="search" placeholder="Search" id="navbarSearchInput" autocomplete="off" aria-label="Search">
</form>Text Content
Please note you are currently viewing a DEVELOPMENT [qa] box. * BEST IN KLAS RANKINGS * | * ARTICLES * | * REPORTS * LIVE CHAT * What we do * Our Model * Industry Reports * Performance Data * Innovation Center * Decision Insights * Arch Collaborative * Emerging Tech Insights * Events * K2 Collaborative * Implementation Transparency * Cybersecurity Transparency * Who we help * Providers * Vendors * Payers * Investors * International * Who we are * Our Story * Our Team * Advisory Board * * Press Releases * Media Resources * Webinars * * Careers * Corporate Social Responsibility * Contact Us * FAQs * Welcome, Login or Become a Member Inpatient Clinical Care EMR Solutions Pharmacy Solutions Clinical Care Support Tools Interoperability & Middleware Acute Care EMR Acute Care EMR (Global) Application Hosting Behavioral Health Data Archiving Enterprise Software Suite Solutions Go-Live Support HIT Core Clinical Implementation Leadership 340B Management Systems Automated Dispensing Cabinets Dispensing Robotics Drug Diversion Monitoring IV Workflow Management Medication Inventory Management Smart Pumps Alarm Management Clinical Communications Clinical Decision Support - Care Plans & Order Sets Clinical Decision Support - Point-of-Care Clinical Reference Infection Control & Monitoring Interactive Patient Systems Patient Flow Pharmacy Surveillance Proactive/Predictive CDS Tools Integration Engines Ambulatory & Post Acute Care Physician Practice Solutions Post-Acute Care Solutions Behavioral Health Ambulatory EMR Ambulatory Ophthalmology EMR Ambulatory Pediatric EMR Ambulatory RCM Services Ambulatory Specialty EMR Ambulatory Surgery Center Solutions Outpatient Therapy/Rehab Patient Intake Management Patient Portals Practice Management Small Practice Ambulatory EMR/ PM Home Health Hospice Long-Term Care Private Duty Nursing - Personal Care Services Senior Living - Assisted Living & Memory Care Behavioral Health Global Global (Non-US) Acute Care EMR (Global) Clinical Portal (Global) Digital Pathology (Global) PACS (Global) Video Conferencing Platforms (Global) RevenueCycle Financial / HIM Patient Accounting Business Analytics ERP & Human Capital Management HIM Solutions Locating & Tracking Charge Capture Chargemaster Management Claims Management & Clearinghouse Complex Claims Services Contract Management Denials Management Services Eligibility Enrollment Services Extended Business Office Government Reimbursement Services Insurance Discovery Patient Access Patient Accounting & Patient Management Patient Financial Engagement Patient Financing Services RCM - Other Validated Software Revenue Cycle Outsourcing Robotic Process Automation RPA Managed Services Underpayment Recovery Services Business Decision Support Data & Analytics Platforms Data Visualization & Reporting Financial Improvement Consulting Healthcare Artificial Intelligence - Data Science Solutions Healthcare Safety, Risk & Compliance Management Credentialing Enterprise Resource Planning (ERP) ERP Business Transformation & Implementation Leadership ERP Implementation Leadership Human Capital Consulting Scheduling - Nurse & Staff Scheduling - Physician Talent Management Time & Attendance CDI Computer-Assisted Coding (CAC) Computer-Assisted Physician Documentation (CAPD) Outsourced Coding Release of Information Speech Recognition - Front-End EMR Transcription Services Patient Flow Patient Privacy Monitoring Real-Time Location Systems (RTLS) Value Based Care Emerging Technology Population Health Telehealth Patient Engagement Telehealth Ecosystem Patient Engagement Ecosystem Emerging Technology Solutions ACO Enablement Services Data & Analytics Platforms Population Health Management Social Determinants of Health Networks Value-Based Care Consulting Value-Based Care Managed Services EMR-Centric Virtual Care Platforms Remote Patient Monitoring Video Conferencing Platforms Video Conferencing Platforms (Global) Virtual Care Platforms (Non-EMR) Customer Relationship Management (CRM) Digital Rounding Interactive Patient Systems Patient Communications Patient Education Patient Experience Improvement Patient Intake Management Patient Portals Patient-Driven Care Management Clinical Workflow Capabilities Communication Methods Connectivity Methods for Sending Data to Central Hub/Devices Device Types Flow of Information Inpatient Hardware Integrated EMRs Interoperability Standards Supported Patient Conditions/Needs Staffing Models Telecommunication Methods for Sending Data to Healthcare Organization Use Cases Key Platform Capabilities - During Visit Key Platform Capabilities - Post-Visit Key Platform Capabilities - Pre-Visit Other Patient-Centric Capabilities - During Visit Other Patient-Centric Capabilities - Post-Visit Other Patient-Centric Capabilities - Pre-Visit Other Provider-Centric Capabilities - Organizational Decision Making Other Provider-Centric Capabilities - Organizational Promotion and Outreach Security & Privacy Security Healthcare IoT Security Identity & Access Management Patient Privacy Monitoring Security & Privacy Consulting Services Security & Privacy Managed Services Services & Consulting IT Advisory Services Healthcare Management Consulting HIM Services Implementation Services IT Outsourcing Revenue Cycle Services Technical Services Clinical Optimization HIT Advisory Services Revenue Cycle Optimization Security & Privacy Consulting Services Digital Transformation Consulting Financial Improvement Consulting Healthcare Management Consulting Human Capital Consulting Strategy, Growth & Consolidation Consulting Value-Based Care Consulting Outsourced Coding Release of Information Transcription Services Virtual Care Platforms (Non-EMR) Virtual Scribing Services ERP Business Transformation & Implementation Leadership ERP Implementation Leadership Go-Live Support HIT Core Clinical Implementation Leadership HIT Staffing Application Hosting Extensive IT Outsourcing Managed Infrastructure Services Partial IT Outsourcing Security & Privacy Managed Services Complex Claims Services Denials Management Services Eligibility Enrollment Services Extended Business Office Government Reimbursement Services Physician Advisory Services Revenue Cycle Outsourcing Underpayment Recovery Services Value-Based Care Managed Services Technical Services Imaging Systems Oncology Imaging Software Speech Recognition Oncology - Medical Oncology - Radiation Cardiology Cardiology Hemodynamics Digital Pathology (Global) Image Exchange PACS PACS (Global) Universal Viewer (Imaging) Vendor Neutral Archive (VNA) Speech Recognition - Front-End Imaging Payer Solutions Employer Services Payer Software Payer Services Employer Sponsored Healthcare Services Care Management Solutions (Payer) Claims & Administrative Platforms (Payer) CMS Payer Interoperability Customer Relationship Management (CRM) Quality Analytics (Payer) Risk Adjustment IT Consulting Services (Payer) Value-Based Care Consulting Value-Based Care Managed Services Welcome, Login or Become a Member Error messages go here In exchange for accessing KLAS information, I agree to give feedback on my health IT products upon request. × Create an Account Tell us about you Work Email required Organization required First Name required Last Name required Job Title required Phone required (###) ###-####, or int ######... City required State/Province required Non-US Afghanistan Aland Islands Albania Algeria Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Mcdonald Islands Holy See (Vatican City State) Honduras Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia, the Former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mayotte Mexico Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Norway Oman Pakistan Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Qatar Reunion Romania Russian Federation Rwanda Saint Barthalemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Virgin Islands, British Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Tell us about your organization Healthcare Provider - We are involved in treating patients Other - We are involved in the healthcare industry, but do not engage with patients error messages will go here... Looks like we’re already familiar with you! Please press next to continue with the survey. Looks like we’re already familiar with you! According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS. If you are trying to access KLAS research data and reports, an email has been sent to with a link to login. If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder. HEALTHCARE PROVIDER AGREEMENT As a thank-you for reviewing their healthcare IT solutions and services, employees and contracted employees of healthcare provider organizations can create a free KLAS account. Submitting an account request confirms that you are an employee or contracted employee of a healthcare organization that provides patient care. It also acknowledges that you have read and agree to the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy. VENDOR & OTHER AGREEMENT By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy. By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy. To learn more about how we process and protect your personal data, you may view our Privacy policy. To learn more about how we process and protect your personal data, you may view our Privacy policy. Thank you. Your information has been successfully submitted. An email has been sent to . Please follow its instructions to verify your email and log in. If the email doesn't appear in your inbox, check your spam filter or ask your IT department to add klasresearch.com to your company spam filter’s "whitelist." Have a question? Contact Us Thank you. Your information has been successfully submitted. We will contact you soon to discuss working with KLAS, usually within 24-48 business hours. Have a question? Contact Us Good news, we are acquainted with your organization. This means we can simplify your login process. An email has been sent to blah@blah.com with a link to log in. No need to create a new account. If the email doesn't appear in your inbox, check your spam filter or ask your IT department to add klasresearch.com to your company spam filter’s "whitelist." Have a question? Contact Us Select an organization type Association Clinical Care Provider Educational Institution Health Information Exchange Government and Regulatory Investment or Private Equity Firm Law Firm Marketing Firm Media or Press Payer Software Vendor or Supplier Services or Consulting Firm Other Organization type required Select primary healthcare focus Ambulatory EMR and Practice Management Acute Care EMR Behavioral Health Business Analytics Cloud Solutions ERP and Human Capital Management Health Information Management Imaging Systems Interoperability Patient Flow and RTLS Tracking Patient Accounting Patient Engagement Payer Solutions Pharmacy Solutions Population Health Post Acute Care Revenue Cycle Robotic Process Automation Security and Privacy Solutions Social Determinates of Health Telehealth and Virtual Care Value Based Care Other and Emerging Select primary healthcare focus Ambulatory Revenue Cycle Management Application Hosting ERP Consulting HIM Services Healthcare Management Consulting HIT Staffing Implementation and Go Live Services IT Advisory IT Outsourcing Physician Advisory Services Revenue Cycle Outsourcing Revenue Integrity and Underpayment Security and Privacy Consulting Technical Services Value Based Care Consulting Value Based Care Managed Services Other and Emerging Primary Healthcare Focus required HOW CAN WE HELP YOU? Select an primary area of interest Participate in KLAS Research Learn from KLAS Resources Connect with a KLAS Analyst or Subject Matter Expert Learn More about KLAS Obtain Approval to Publish KLAS Data Receive Technical Support Request Other information or Assistance Primary area of interest required Select a specific objective Visit with a KLAS Analyst or Subject Matter Expert Request Other Information or Assistance Invite a KLAS Representative to Present Research Findings Obtain KLAS Help with Custom Research Needs Suggest a Topic for Future KLAS Research Utilize KLAS Resources for Upcoming Decisions Select a specific objective Submit a Data Use Request Connect with the KLAS Public Relations Team Select a specific objective Utilize KLAS Research in a University Course Obtain a Free Abstract of a KLAS Report Purchase access to a KLAS Report (Full Version) Subscribe to the KLAS Newsletter Request Other Information or Assistance Access Reviews by Healthcare Providers Compare Vendors and Solutions Learn about the Arch Collaborative Participate in KLAS Website Training Select a specific objective Visit with a KLAS Analyst or Subject Matter Expert Request Other Information or Assistance Invite a KLAS Representative to Present Research Findings Obtain KLAS Help with Custom Research Needs Suggest a Topic for Future KLAS Research Utilize KLAS Resources for Upcoming Decisions Select a specific objective Request Other Information or Assistance Learn About the KLAS Mission Understand KLAS Methodology Investigate KLAS Partnership Options Select a specific objective Provide Feedback on a Vendor or Supplier I Work With Collaborate with the KLAS Team on a Research Topic Educate the KLAS Team on our Healthcare IT Solution Request Other Information or Assistance Contribute My Feedback or Insights Our Healthcare Solutions Should Be Rated by KLAS Select a specific objective Request Other Information or Assistance Receive Account Creation Help Update my Login (Email or Password) Obtain Access to my Organization KLAS Membership Report Website Issues Objective required Question or comment required error messages will go here... Submit Submit Welcome Become a Member Or Login Close -------------------------------------------------------------------------------- Reports Articles -------------------------------------------------------------------------------- What We Do Who We Help Who We Are -------------------------------------------------------------------------------- Browse by Category Inpatient Clinical Care Ambulatory & Post Acute Care Global RevenueCycle Financial / HIM Value Based Care Security & Privacy Services & Consulting Imaging Systems Payer Solutions -------------------------------------------------------------------------------- Trending Vendors Back -------------------------------------------------------------------------------- What We Do Our Model Industry Reports Performance Data Innovation Center Decision Insights Arch Collaborative Emerging Tech Insights Events K2 Collaborative Implementation Transparency Cybersecurity Transparency Who We Help Providers Vendors Payers Investors International Who We Are Our Story Our Team Advisory Board Press Releases Media Resources Webinars Careers Corporate Social Responsibility Contact Us FAQs Inpatient Clinical Care EMR Solutions Pharmacy Solutions Clinical Care Support Tools Interoperability & Middleware Ambulatory & Post Acute Care Physician Practice Solutions Post-Acute Care Solutions Behavioral Health Global Global (Non-US) RevenueCycle Financial / HIM Patient Accounting Business Analytics ERP & Human Capital Management HIM Solutions Locating & Tracking Value Based Care Emerging Technology Population Health Telehealth Patient Engagement Telehealth Ecosystem Patient Engagement Ecosystem Security & Privacy Security Services & Consulting IT Advisory Services Healthcare Management Consulting HIM Services Implementation Services IT Outsourcing Revenue Cycle Services Technical Services Imaging Systems Oncology Imaging Software Speech Recognition Payer Solutions Employer Services Payer Software Payer Services A through D E through H I through M N through Q R through Z Back -------------------------------------------------------------------------------- EMR Solutions Acute Care EMR Acute Care EMR (Global) Application Hosting Behavioral Health Data Archiving Enterprise Software Suite Solutions Go-Live Support HIT Core Clinical Implementation Leadership Pharmacy Solutions 340B Management Systems Automated Dispensing Cabinets Dispensing Robotics Drug Diversion Monitoring IV Workflow Management Medication Inventory Management Smart Pumps Clinical Care Support Tools Alarm Management Clinical Communications Clinical Decision Support - Care Plans & Order Sets Clinical Decision Support - Point-of-Care Clinical Reference Infection Control & Monitoring Interactive Patient Systems Patient Flow Pharmacy Surveillance Proactive/Predictive CDS Tools Interoperability & Middleware Integration Engines Physician Practice Solutions Ambulatory EMR Ambulatory Ophthalmology EMR Ambulatory Pediatric EMR Ambulatory RCM Services Ambulatory Specialty EMR Ambulatory Surgery Center Solutions Outpatient Therapy/Rehab Patient Intake Management Patient Portals Practice Management Small Practice Ambulatory EMR/ PM Post-Acute Care Solutions Home Health Hospice Long-Term Care Private Duty Nursing - Personal Care Services Senior Living - Assisted Living & Memory Care Behavioral Health Behavioral Health Global (Non-US) Acute Care EMR (Global) Clinical Portal (Global) Digital Pathology (Global) PACS (Global) Video Conferencing Platforms (Global) Patient Accounting Charge Capture Chargemaster Management Claims Management & Clearinghouse Complex Claims Services Contract Management Denials Management Services Eligibility Enrollment Services Extended Business Office Government Reimbursement Services Insurance Discovery Patient Access Patient Accounting & Patient Management Patient Financial Engagement Patient Financing Services RCM - Other Validated Software Revenue Cycle Outsourcing Robotic Process Automation RPA Managed Services Underpayment Recovery Services Business Analytics Business Decision Support Data & Analytics Platforms Data Visualization & Reporting Financial Improvement Consulting Healthcare Artificial Intelligence - Data Science Solutions Healthcare Safety, Risk & Compliance Management ERP & Human Capital Management Credentialing Enterprise Resource Planning (ERP) ERP Business Transformation & Implementation Leadership ERP Implementation Leadership Human Capital Consulting Scheduling - Nurse & Staff Scheduling - Physician Talent Management Time & Attendance HIM Solutions CDI Computer-Assisted Coding (CAC) Computer-Assisted Physician Documentation (CAPD) Outsourced Coding Release of Information Speech Recognition - Front-End EMR Transcription Services Locating & Tracking Patient Flow Patient Privacy Monitoring Real-Time Location Systems (RTLS) Emerging Technology Emerging Technology Solutions Population Health ACO Enablement Services Data & Analytics Platforms Population Health Management Social Determinants of Health Networks Value-Based Care Consulting Value-Based Care Managed Services Telehealth EMR-Centric Virtual Care Platforms Remote Patient Monitoring Video Conferencing Platforms Video Conferencing Platforms (Global) Virtual Care Platforms (Non-EMR) Patient Engagement Customer Relationship Management (CRM) Digital Rounding Interactive Patient Systems Patient Communications Patient Education Patient Experience Improvement Patient Intake Management Patient Portals Patient-Driven Care Management Telehealth Ecosystem Clinical Workflow Capabilities Communication Methods Connectivity Methods for Sending Data to Central Hub/Devices Device Types Flow of Information Inpatient Hardware Integrated EMRs Interoperability Standards Supported Patient Conditions/Needs Staffing Models Telecommunication Methods for Sending Data to Healthcare Organization Use Cases Patient Engagement Ecosystem Key Platform Capabilities - During Visit Key Platform Capabilities - Post-Visit Key Platform Capabilities - Pre-Visit Other Patient-Centric Capabilities - During Visit Other Patient-Centric Capabilities - Post-Visit Other Patient-Centric Capabilities - Pre-Visit Other Provider-Centric Capabilities - Organizational Decision Making Other Provider-Centric Capabilities - Organizational Promotion and Outreach Security Healthcare IoT Security Identity & Access Management Patient Privacy Monitoring Security & Privacy Consulting Services Security & Privacy Managed Services IT Advisory Services Clinical Optimization HIT Advisory Services Revenue Cycle Optimization Security & Privacy Consulting Services Healthcare Management Consulting Digital Transformation Consulting Financial Improvement Consulting Healthcare Management Consulting Human Capital Consulting Strategy, Growth & Consolidation Consulting Value-Based Care Consulting HIM Services Outsourced Coding Release of Information Transcription Services Virtual Care Platforms (Non-EMR) Virtual Scribing Services Implementation Services ERP Business Transformation & Implementation Leadership ERP Implementation Leadership Go-Live Support HIT Core Clinical Implementation Leadership HIT Staffing IT Outsourcing Application Hosting Extensive IT Outsourcing Managed Infrastructure Services Partial IT Outsourcing Security & Privacy Managed Services Revenue Cycle Services Complex Claims Services Denials Management Services Eligibility Enrollment Services Extended Business Office Government Reimbursement Services Physician Advisory Services Revenue Cycle Outsourcing Underpayment Recovery Services Value-Based Care Managed Services Technical Services Technical Services Oncology Oncology - Medical Oncology - Radiation Imaging Software Cardiology Cardiology Hemodynamics Digital Pathology (Global) Image Exchange PACS PACS (Global) Universal Viewer (Imaging) Vendor Neutral Archive (VNA) Speech Recognition Speech Recognition - Front-End Imaging Employer Services Employer Sponsored Healthcare Services Payer Software Care Management Solutions (Payer) Claims & Administrative Platforms (Payer) CMS Payer Interoperability Customer Relationship Management (CRM) Quality Analytics (Payer) Risk Adjustment Payer Services IT Consulting Services (Payer) Value-Based Care Consulting Value-Based Care Managed Services Vendors A through D 3M AdvancedMD Agfa HealthCare Allscripts Arcadia.io athenahealth Avidex BD Cerner Change Healthcare Ciox Health CipherHealth Vendors E through H eClinicalWorks Ensemble Health Partners Epic Experian Health FinThrive GE Healthcare Greenway Health Health Catalyst Health Recovery Solutions Homecare Homebase HST Pathways Vendors I through M Infor Innovaccer InterSystems Iodine Software Lyniate MatrixCare MEDITECH Merative (Formerly IBM Watson) Vendors N through Q NextGen Healthcare Nuance Omnicell Optum PELITAS (Merged to FinThrive) Philips Phreesia Premier Protenus Vendors R through Z R1 RCM Relatient Sectra Strata Decision Technology TeleTracking Vivify Health Waystar WELL Health Workday Bookmarks Manage Bookmarks You have no bookmarks! Click on the bookmark icon on your favorite pages for easy access, or click on the "Manage Bookmarks" above. INSIGHTS YOU CAN TRUST. The struggle to find the right HIT partner ends here. Create an Account We uncover the insights you need to choose technology with confidence. THE LATEST IN HEALTHCARE IT Decision Insights Data Archiving 2022 23 June 22 | Doug VanWagenen and Ryan Oliver Data archiving solutions—which allow organizations to archive and access historical data from retired legacy software—continue to be in high demand. For the first time, KLAS has validated organizations that are replacing their existing archive solutions as they seek to consolidate archives, cut costs, and identify systems that can meet their needs for various types or volumes of data. To better understand what factors are influencing purchase decisions in this market with no clear leader, this Emerging Technology HSi Wi-Fi & Cellular Infrastructure Services 21 October 22 | Kaleb Harris and Spencer Larson Healthcare organizations’ ability to create an environment where patients and staff can reliably use Wi-Fi and a cellular infrastructure is no longer a luxury; it is a necessity, especially as utilization of 5G and Wi-Fi 6 increases. Unfortunately, many organizations today rely on aged, unreliable Wi-Fi infrastructure and cellular coverage that may be limited or nonexistent. The firm Health Systems Informatics—or HSi—aims to help organizations grappling with this challenge. This report evaluates EMR Impact EMR Improvement Collaborative 18 May 17 | Aaron Gleave, Adam Gale, Bob Cash and Taylor Davis The KLAS EMR Improvement Collaborative was created to help healthcare organizations learn from one another. KLAS measures the usability of EMRs and providers' skills and satisfaction with the EMRs in order to learn the keys to maximizing EMR efficiency. Performance PACS 2022 08 November 22 | Monique Rasband and Sidney Tate The US PACS market is poised for change. Several vendors have made or undergone acquisitions, and some vendors have large customer bases still on legacy solutions. Over 30% of the 368 organizations interviewed for this report are at risk of replacing their current vendor, and organizations are looking for vendor partners to advance their enterprise imaging strategies. Further, industry-wide staff shortages have led to support and innovation challenges among PACS vendors. This report examines how Best in KLAS 2022 Best in KLAS Awards - Software and Professional Services 08 February 22 | Sam Eaquinto The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2022. INDUSTRY IMPROVEMENT INITIATIVES WHO WE COLLABORATE WITH Our mission is to improve the world’s healthcare through insights, collaboration, and transparency. * Provider Organizations * HIT Vendors * Payers * Investors * Understand the markets you care about * Find out who your peers are buying and how they rate their experience * Create a better ecosystem for your users Learn More The Arch Collaborative is a group of healthcare organizations committed to improving the EHR experience. Members of the Collaborative have seen: * Improved efficiency * Better retention * Reduced burnout Learn More KLAS performance data provides you with your performance scores as well as your users’ commentary. * Understand how you perform against your competitors in our reports * Continuously measure and improve with our insight & analysis services * Improve in a specific area through a custom research project Learn More The Arch Collaborative is a group of healthcare organizations committed to improving the EHR experience. Learn more about end users’ experiences, including: * Key pain points in using the EHR * Best practices that drive high user satisfaction Learn More When a payer engages with KLAS, they receive access to KLAS data that is collected from healthcare providers and payers. This means access to: * Industry reports * User commentary * Real-time ratings Learn More Whether you’re an institutional investor, a financial sponsor, or leading corporate strategic efforts, KLAS performance insights can answer the tough questions that produce wise investments. We offer a wide range of investment services including: * M&A Advisory Services * Institutional Investor Services * Venture Capital Private Equity Investor Services Learn More We’ve found the best way to improve Healthcare IT products is by uncovering the real-world user experiences from people on the front lines. SHARE YOUR STORY PARTICIPATE IN OUR RESEARCH Rating your software is simple, fast, and extremely impactful. Here’s how: Step 1 Write a Review In this simple survey, rate a number of factors, leaving comments where appropriate. Step 2 Validate & Share Schedule a quality assurance call with one of our expert researchers where you can share additional insights. Step 3 Gain Access to Our Data Choose and gain special access to any of our reports, available online or for download. Write a Review Showing Most Recent 8 of 64 Inpatient Clinical Care View All Reports Industry Insights RESEARCH FINDINGS * Inpatient Clinical Care * Ambulatory & Post Acute Care * Global * RevenueCycle Financial / HIM * Value Based Care * Security & Privacy * Services & Consulting * Imaging Systems * Payer Solutions Performance Post–Acute Care EMR Product Suites 2022 30 August 22 | Paul Hess and Paul Warburton Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors. First Look VoiceFriend 22 July 22 | Jacob Mortensen and Paul Hess Clinical communications solutions, initially aimed at tackling HIPAA compliance concerns, have grown to cover many workflows and use cases around communication in healthcare organizations. VoiceFriend is one of these solutions, and it is specifically tailored for organizations providing care to seniors—such as skilled nursing, assisted living, or memory care facilities. In these settings, communication between residents’ loved ones and caregivers is an essential part of their stewardship and care. This report details the experience of organizations using the VoiceFriend platform. Market Share Global (Non-US) EMR Market Share 2022 07 July 22 | Everton Santos and Jonathan Christensen 2021 was an active year for EMR purchasing despite the continued impact of the COVID-19 pandemic. Over 150 provider organizations outside the US signed an EMR contract in 2021, covering 31 different vendors and impacting over 430 hospitals. While total decisions were lower in 2021 than in any other of the last five years, the number of beds impacted was above average thanks to a number of larger organizations making EMR purchase decisions. Europe remains the most active region, though Africa and Asia both saw increased purchase energy from 2020. The pandemic continues to hinder EMR decisions most in Oceania and Latin America (especially Spanish-speaking countries). Decision Insights Data Archiving 2022 23 June 22 | Doug VanWagenen and Ryan Oliver Data archiving solutions—which allow organizations to archive and access historical data from retired legacy software—continue to be in high demand. For the first time, KLAS has validated organizations that are replacing their existing archive solutions as they seek to consolidate archives, cut costs, and identify systems that can meet their needs for various types or volumes of data. To better understand what factors are influencing purchase decisions in this market with no clear leader, this report examines 23 recent or upcoming data archiving purchase decisions validated by KLAS between January 2020 and December 2021. For additional context, satisfaction data from current customers is also included. It should be noted that the decisions in this report are not representative of all data archiving purchase decisions made in the last several years. Performance Drug Diversion Monitoring 2022 21 June 22 | Jackson Tate and Jennifer Hickenlooper Drug diversion monitoring continues to be a top area of interest for pharmacy departments across the US as they seek to understand which products can effectively identify non-compliant behavior and otherwise unknown diverters. This report—KLAS’ first to analyze the performance of several vendors in this area—looks at which vendors are consistently delivering guidance, analytics, and insights that help organizations identify and prevent drug diversion. In addition, this report examines the outcomes provider organizations are achieving and how well vendors follow through on commitments. Performance Go-Live Support 2022 12 May 22 | Cathy McCabe and Kaleb Harris Firms that provide go-live support for HIT implementations continue to consistently deliver high client satisfaction. Across the board, these firms are highly skilled and knowledgeable, making it rare for healthcare organizations to report a poor experience. Instead of asking which firm provides high-quality go-live support, organizations must decide which firm is the best fit for their organization. Market Share US Hospital Market Share 2022 26 April 22 | Paul Warburton and Tyson Blauer EMR purchasing continued to be high in 2021, despite hospitals and health systems grappling with inflation, lingering complications from COVID-19, overburdened clinicians, and a historic nurse shortage. This report examines trends in EMR purchases that occurred in the US from January–December 2021. A Note about Acquisitions In 2021, Oracle entered the acute care EMR space through their acquisition of Cerner, becoming the second biggest EMR provider in the US. Additionally, at the beginning of 2022, Harris acquired Allscripts’ EMR technology, effectively increasing their number of inpatient beds by a factor of 17. Performance European EMR 2022 05 April 22 | Eder Lagemann and Sidney Tate In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market. Performance Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022 01 November 22 | Aaron Gleave and Andy Paulsen Small practices provide a significant amount of the outpatient care in the US, and their needs differ from those of their larger counterparts. When it comes to EMR/PM technology, these practices expect up-to-date functionality, steady product performance, solid implementation and training, and an integrated suite of solutions from a single vendor—all at a price point that makes sense for a small practice’s budget. This is a tall order, but some vendors have stepped up to the challenge in multiple areas of delivery. This report provides the latest view on how the major vendors in this market perform and which ones stand out in the areas that small practices (2–10 physicians) care about most. Performance Home Health 2022 27 October 22 | Paul Hess and Paul Warburton The home health market has seen renewed energy since 2020 as COVID-19 and efforts to improve outcomes and decrease costs have shifted more care to the home. As a result, the number of home health agencies has grown. Amid this growth, home health agencies continue to face complex billing and a limited labor market. They want to make the right EMR investments and fully leverage those investments in ways that improve operational efficiency and interoperability, minimize the need for other IT purchases, and keep clinicians happy (thereby mitigating turnover). This report looks at which home health vendors best drive clinician satisfaction. A similar report for hospice is planned for 2023. Performance Post–Acute Care EMR Product Suites 2022 30 August 22 | Paul Hess and Paul Warburton Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors. Performance Midsize/Large Ambulatory EMR 2022 05 July 22 | Aaron Gleave and Alex McIntosh Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor. Performance EMR-Centric Virtual Care Platforms 2022 14 June 22 | Aaron Gleave and Alex McIntosh Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future. Best in KLAS 2022 Best in KLAS Awards - Software and Professional Services 08 February 22 | Sam Eaquinto The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2022. Performance Comprehensive Ambulatory Platforms 2021 16 December 21 | Aaron Gleave and Alex McIntosh Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform. Performance Patient Experience Improvement 2021 02 December 21 | Adam Cherrington, Ciera Walker and Tyler Sycamore Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities. Perception US Digital Pathology 2022 29 September 22 | Eder Lagemann and Sidney Tate Digital pathology for primary diagnosis is nascent in the US, but it is primed for rapid growth, similar to what is currently being seen in Europe (see KLAS’ report on global digital pathology ). In anticipation, many technology vendors are vying for a foothold in the US, leading to a highly varied landscape. In partnership with the Digital Pathology Association (DPA), KLAS surveyed 55 provider organizations (including hospitals, health systems, academic health centers, and reference labs) to assess the state of digital pathology among pioneers in the US and determine which vendors are gaining traction. 33 of the interviewed organizations are live with digital pathology; the rest are currently implementing or making plans for the future. Performance Middle East Telehealth 2022 02 August 22 | Everton Santos and Jonathan Christensen At the onset of the COVID-19 pandemic, provider organizations around the world adopted telehealth technology or greatly expanded its use seemingly overnight in order to keep patients and healthcare staff safe while still in communication. Since then, virtual visits have become a mainstay in the Middle East, as in other regions. All interviewed customers in the Middle East report high satisfaction with their virtual visit technology (either virtual care or video conferencing platforms), though specifics of the customer experience do vary across vendors. This telehealth report—KLAS’ first to focus on a specific region outside the US—examines how non-EMR-affiliated virtual visit solutions differ across key metrics (including product usability, implementation and training, and vendor partnership) and also summarizes common EMR vendors and their approaches to virtual visits. Market Share Global (Non-US) EMR Market Share 2022 07 July 22 | Everton Santos and Jonathan Christensen 2021 was an active year for EMR purchasing despite the continued impact of the COVID-19 pandemic. Over 150 provider organizations outside the US signed an EMR contract in 2021, covering 31 different vendors and impacting over 430 hospitals. While total decisions were lower in 2021 than in any other of the last five years, the number of beds impacted was above average thanks to a number of larger organizations making EMR purchase decisions. Europe remains the most active region, though Africa and Asia both saw increased purchase energy from 2020. The pandemic continues to hinder EMR decisions most in Oceania and Latin America (especially Spanish-speaking countries). Performance Europe PACS 2022 05 July 22 | Eder Lagemann and Sidney Tate The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe. Performance European EMR 2022 05 April 22 | Eder Lagemann and Sidney Tate In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market. Performance Middle East & Africa PACS 2022 05 April 22 | Everton Santos and Sidney Tate The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations. Best in KLAS - Global 2022 Best in KLAS Awards - Global Software 08 February 22 | Sam Eaquinto The Global Best in KLAS awards are given to vendors to recognize outstanding efforts to help healthcare professionals outside the US deliver better patient care. Global Best in KLAS awards are currently given in two software market segments that have broad operational and clinical impact on healthcare organizations around the world: (1) acute care EMR and (2) PACS. Performance European Digital Pathology 2021 16 December 21 | Eder Lagemann and Sidney Tate Use of digital pathology for primary diagnosis † has recently seen a rapid increase in both interest and adoption, thanks to benefits like improved efficiency and remote reading/telepathology capabilities (see KLAS’ 2019 report ). The COVID-19 pandemic has spurred even greater consideration of remote-reading options, and some organizations are looking to digital pathology to mitigate anticipated pathologist shortages in the future. Overall, Europe has seen the greatest adoption of digital pathology. For this report, KLAS interviewed pathology groups across 15 European countries who are live with digital pathology for primary diagnosis. The following pages share performance insights on Philips, Sectra, and Tribun Health—the market leaders in considerations and live customers for digital pathology image management systems (IMS). First Look STANLEY Healthcare Hugs Infant Protection (Software & Hardware) 04 November 22 | Braden Taylor and Niel Oscarson Newborn infants pose unique security and safety challenges for healthcare organizations, including potential abduction attempts and mother/infant mismatches. STANLEY Healthcare, recently acquired by Securitas, offers Hugs Infant Protection (software and hardware) to safeguard families and providers through real-time tracking and automated security alerts. The Hugs product line includes a legacy generation (launched in 1998) and the current generation (launched in 2014). This report examines customer experiences with the current generation of Hugs Infant Protection. Performance Credentialing 2022 18 October 22 | Emily Paxman and Niel Oscarson Credentialing management has historically required dozens of spreadsheets, manual data entry, and painstaking monitoring of multiple payer, state, and national databases—causing significant inefficiencies and expenses. Vendors providing credentialing software and/or services promise major efficiency gains for healthcare organizations, but not all offerings are equally effective. This report examines three strong predictors of efficiency—the use of automations, strong credentialing workflows, and vendor partnership/guidance—to determine how well vendors are living up to their promises. Emerging Technology Finvi Artiva HCx 23 September 22 | Braden Taylor and Dustin Cragun Healthcare organizations continue to search for opportunities to improve margins by optimizing revenue cycle operational efficiencies. Finvi, formerly known as Ontario Systems, offers the Artiva HCx platform as a solution for efficiently managing insurance and selfpay receivables. The product includes key workflows and reporting analytics designed to streamline and automate processes. This report will examine customers’ experience and satisfaction with Artiva HCx. Perception Optum/Change Healthcare Merger 16 August 22 | Boyd Stewart and Sam Eaquinto In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors. First Look Multiview 30 June 22 | Braden Taylor and Niel Oscarson Many healthcare organizations, especially smaller community institutions, struggle to find effective enterprise resource planning (ERP) solutions at an affordable cost. Multiview Financial Software seeks to provide easy-to-use, comprehensive financial applications for healthcare organizations of all sizes. This report examines customers’ use of and satisfaction with Multiview ERP and its primary functionalities, which include core accounting, business insights, business automation, and inventory management capabilities. First Look PwC SMART 24 June 22 | Spencer Larson and Warren Whitford Medical billing errors are alarmingly frequent and cause large financial tolls for all in healthcare. It can be resource intensive for provider organizations to address these errors on their own, but as healthcare costs rise, it is imperative to prevent and correct coding errors. PwC seeks to address the issue through SMART, a prebilling solution that helps automate coding quality and regulatory compliance. This report evaluates the experience of provider organizations using SMART. Performance Cerner Soarian Financials Pulse Check 2022 21 June 22 | Alex McIntosh and Coray Tate In October 2021, Cerner introduced RevElate as their go-forward patient accounting platform instead of Cerner Patient Accounting (CPA). According to Cerner, RevElate will be built on elements of both CPA and Soarian Financials. The number of Soarian Financials customers has decreased over the years, and because the solution was never Cerner’s go-forward platform, KLAS has not actively collected research on it for several years. However, since the RevElate announcement, organizations have wondered whether the Soarian Financials customer experience is a possible indicator of the RevElate customer experience. This report—the second in a series of Cerner-focused reports—examines the state of Soarian Financials today, based on data collected from customers over the past 24 months with an emphasis on interviews conducted since the RevElate announcement. In future research, KLAS intends to collect perceptions from additional Cerner customers and validate the impacts customer organizations have seen from Cerner’s recent changes. Performance Complex Claims Services 2022 16 June 22 | Chloe Jensen and Mollie Hunt To process complex claims (specifically, claims for motor vehicle accidents, VA, workers’ compensation, and out-of-state Medicaid), provider organizations must make significant time and resource investments. By hiring specialized firms with the knowledge and experience to handle complex claims, organizations can increase revenue, decrease the cost to collect, and reduce A/R days while saving resources. Contingency-based pricing—which is typical for the market—also makes engaging with these firms fairly low risk. This report examines the performance of each complex claims services firm across different claim types and details their delivery of outcomes and strength of client relationships. Emerging Technology LeanTaaS iQueue for Infusion Centers 11 October 22 | Braden Taylor and Niel Oscarson Operational limitations—such as variable staff and patient availability—can make it difficult for healthcare organizations to effectively manage infusion scheduling. This often leads to volatile workloads in which resources may be both under- and overutilized in the course of a single day. LeanTaaS iQueue for Infusion Centers leverages machine learning and predictive analytics to optimize scheduling templates, level load daily schedules, and flag future problem days for preventive action. This report examines customers’ experiences and satisfaction with iQueue for Infusion Centers. Perception 2022 KLAS Emerging Solutions Top 20 14 September 22 | Kyle Chilton and Taylor Davis The partnerships that healthcare organizations make with technology vendors and services firms drive outcomes for years to come, and amidst a flood of new technologies, amazing potential partners can be missed. For the first time, KLAS has asked 16 prominent members of the healthcare community with broad HIT expertise to read 42 KLAS reports on emerging technology and rate their perception of the solutions based on their potential to impact the Quadruple Aim of Healthcare: to improve outcomes, reduce the cost of care, improve the patient experience, and improve the clinician experience. This report (1) ranks these emerging solutions by their ability to disrupt the healthcare market and (2) provides insights from participating healthcare leaders into what innovation themes organizations should be aware of as they seek to provide the best patient care. Perception Optum/Change Healthcare Merger 16 August 22 | Boyd Stewart and Sam Eaquinto In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors. Performance Middle East Telehealth 2022 02 August 22 | Everton Santos and Jonathan Christensen At the onset of the COVID-19 pandemic, provider organizations around the world adopted telehealth technology or greatly expanded its use seemingly overnight in order to keep patients and healthcare staff safe while still in communication. Since then, virtual visits have become a mainstay in the Middle East, as in other regions. All interviewed customers in the Middle East report high satisfaction with their virtual visit technology (either virtual care or video conferencing platforms), though specifics of the customer experience do vary across vendors. This telehealth report—KLAS’ first to focus on a specific region outside the US—examines how non-EMR-affiliated virtual visit solutions differ across key metrics (including product usability, implementation and training, and vendor partnership) and also summarizes common EMR vendors and their approaches to virtual visits. Emerging Technology ScribeAmerica Speke 29 July 22 | Mac Boyter and Spencer Larson Staffing shortages and physician burnout from overwork are growing concerns for hospitals and health systems. In the wake of the COVID-19 pandemic and ongoing demands on clinicians, innovative solutions that help clinicians shift away from the computer and back to the bedside are more important than ever. This report seeks to validate the experiences of healthcare organizations using Speke, an ambient AI scribe created by ScribeAmerica. First Look Surfacide Helios UV-C System 22 July 22 | Aurene Wilford and Jackson Tate The development of antibiotic-resistant bacteria is a significant problem for all healthcare facilities. The Surfacide Helios UV-C System, which is used for low-level disinfection, is used in unoccupied environments to provide line-of-sight disinfection to nonporous surfaces through UV-C. † This report examines customers’ experiences using Surfacide’s Helios UV-C System. † The system is an adjunct to currently existing and recommended cleaning practices and is not intended as a replacement for or modification to such practices. Perception Remote Patient Monitoring 2022 19 July 22 | Ciera Walker and Schafer Jackson Remote patient monitoring (RPM) solutions have the potential to give healthcare organizations the data they need to offer interventions, improve outcomes, and reduce the cost of care (e.g., by limiting ED visits and hospitalizations). Energy is high, especially among large organizations, and RPM investment is growing. Today, the technology market is highly fragmented, and the future depends on the ongoing reimbursement landscape. This report details healthcare organizations’ plans for RPM, the vendors they are using or considering, and what organizations need from their vendors to maximize the technology’s clinical impact. For the purposes of this report, remote patient monitoring technology is defined as solutions that acquire, transmit, or store patient health information outside of conventional clinical care settings, most often in the patient’s home. Performance Telehealth Performance 2022 07 July 22 | Ciera Walker and Schafer Jackson At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions. Performance Security & Privacy Consulting Services 2022 25 August 22 | Ciera Walker and Kaleb Harris Cybersecurity attacks are on the rise, and healthcare organizations are especially at risk. Security vulnerabilities can lead to financial penalties imposed by OCR, damaged organization reputations, and the increased risk of patient safety and data being compromised. To reduce vulnerabilities, organizations often bring in outside consulting firms that specialize in enhancing security and data privacy measures in healthcare. This report examines several such firms (and one cross-industry firm) to determine who effectively assists in reducing risk, engages closely with clients, and exceeds expectations. Performance Imprivata Digital Identity Platform 2022 18 August 22 | Dan Czech and Joe VanDeGraaff Amid a changing workforce and mounting security pressures, healthcare organizations recognize the growing need for a holistic approach to managing digital identities. The development and adoption of HIT solutions capable of enabling a holistic strategy are in an early state, with most organizations leveraging multiple vendors to manage things such as identity, access, and compliance. Previous KLAS research found that Imprivata—whose single sign-on solution has a large healthcare footprint—is currently the only vendor to offer a broad digital identity platform. Building on that research, this report explores the potential benefits and challenges of deeply adopting Imprivata’s offerings. Insights come from in-depth interviews with 6 organizations identified by Imprivata as “deep adopters” as well as from 15 organizations within the vendor’s broader customer base (referred to in this report as “general adopters”). Other vendors will be evaluated as their solutions expand to offer broad capabilities. Performance Healthcare IoT Security 2022 15 February 22 | Ciera Walker and Joe VanDeGraaff As the number of devices connected to networks within healthcare organizations continues to grow, so does the potential for network security to be compromised. These security risks—which can come from medical devices or the myriad other devices connected to healthcare networks—can impact not only information security but patient safety as well. Many healthcare internet of things (IoT) security solutions give organizations visibility into connected devices, but the most effective solutions also help actively reduce the risk associated with those devices. To inform healthcare organizations of their IoT security options, this report highlights the performance and purchase decision energy of software vendors in this space. The performance of IoT security services firms is also shared. First Look Armis 08 October 21 | Joe VanDeGraaff and Spencer Larson With the expansion of medical and non-medical devices that connect to the internet, security for the internet of things (IoT) is a top priority for healthcare organizations. As ransomware cases have increased, the ability to identify, monitor, and secure all network devices has become critical. This study is an early look at customers’ experience with Armis, a cross-industry vendor that has gained traction in the growing healthcare IoT security market. Performance Patient Privacy Monitoring 2021 03 June 21 | Ciera Walker and Joe VanDeGraaff To combat the rising number of patient privacy breaches, healthcare organizations are increasingly using patient privacy monitoring solutions for regulatory compliance, efficiency, and peace of mind around medical record access. Overall, patient privacy monitoring is one of the highest-scoring markets KLAS measures. For this report, KLAS interviewed 148 healthcare organizations about their customer experience and tracked 48 recent purchase decisions through our Decision Insights † research to learn why certain solutions are being chosen and who can reliably lead organizations to success. † Note: KLAS’ Decision Insights data conveys the future plans of current and potential customers in a given market segment. For more details, see the About This Report section. Best in KLAS 2021 Best in KLAS Awards - Software and Professional Services 02 February 21 | Mark Allphin and Sam Eaquinto The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings Decision Insights Identity and Access Management 2020 03 December 20 | Dan Czech and Joe VanDeGraaff As healthcare continues its measured move to the cloud, healthcare provider organizations can no longer protect data solely through firewalls and strong perimeter defenses—the digital identity must be protected as well. With organizations replacing homegrown identity and access management (IAM) solutions with commercial options, new vendors have entered the healthcare arena, and longstanding single sign-on (SSO) vendors have expanded their suites. To understand which vendors are being replaced, considered, and purchased and what factors drive these decisions, this report combines customer satisfaction insights with feedback from 40 unique healthcare provider organizations that have recently made an IAM technology purchase decision. Decision Insights Healthcare IoT Security 2020 09 November 20 | Dan Czech and Joe VanDeGraaff Adoption of security solutions for the healthcare internet of things (IoT) continues to grow as healthcare organizations look for ways to understand and manage the risk associated with connected devices. In most deployments, the focus has shifted from securing mainly medical devices to covering both medical devices and the broader IoT devices found in healthcare settings. As the market matures, organizations are also beginning to look beyond core capabilities—where most solutions are comparable—to factors like cost, ROI, expertise, and vendor culture when making buying decisions. With many strong options in the market, the bar for vendors is high. KLAS spoke with 51 healthcare organizations to understand which vendors are being selected and why and to glean early insights into customer satisfaction. Performance Accenture Digital Transformation 2022 21 October 22 | Spencer Larson and Warren Whitford Provider and payer organizations are increasingly concerned about their strategies for digital capabilities that affect operations and patient care. By engaging with consulting firms to define needs and develop digital road maps, organizations are utilizing firms’ assistance to plan, manage, and improve these digital capabilities and, ultimately, consumer experiences. This report evaluates the experiences of healthcare organizations that have engaged Accenture for digital transformation work. First Look Continuum Health IT HIT Staffing 21 October 22 | Kaleb Harris and Spencer Larson The scope of HIT staffing projects—including the length, complexity, and skill sets of participants—can vary widely from engagement to engagement. What remains consistent is the need for high-quality, well-matched consultants who drive value and achieve desired outcomes. In this market, provider organizations struggle to find these consultants, so firms like Continuum Health IT can provide staff to help implement, support, and optimize different solutions, specifically EMR systems. This report evaluates the experiences of healthcare organizations that have used Continuum Health IT’s HIT staffing services. Performance Security & Privacy Consulting Services 2022 25 August 22 | Ciera Walker and Kaleb Harris Cybersecurity attacks are on the rise, and healthcare organizations are especially at risk. Security vulnerabilities can lead to financial penalties imposed by OCR, damaged organization reputations, and the increased risk of patient safety and data being compromised. To reduce vulnerabilities, organizations often bring in outside consulting firms that specialize in enhancing security and data privacy measures in healthcare. This report examines several such firms (and one cross-industry firm) to determine who effectively assists in reducing risk, engages closely with clients, and exceeds expectations. Perception Optum/Change Healthcare Merger 16 August 22 | Boyd Stewart and Sam Eaquinto In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors. Performance Middle East Telehealth 2022 02 August 22 | Everton Santos and Jonathan Christensen At the onset of the COVID-19 pandemic, provider organizations around the world adopted telehealth technology or greatly expanded its use seemingly overnight in order to keep patients and healthcare staff safe while still in communication. Since then, virtual visits have become a mainstay in the Middle East, as in other regions. All interviewed customers in the Middle East report high satisfaction with their virtual visit technology (either virtual care or video conferencing platforms), though specifics of the customer experience do vary across vendors. This telehealth report—KLAS’ first to focus on a specific region outside the US—examines how non-EMR-affiliated virtual visit solutions differ across key metrics (including product usability, implementation and training, and vendor partnership) and also summarizes common EMR vendors and their approaches to virtual visits. Performance Telehealth Performance 2022 07 July 22 | Ciera Walker and Schafer Jackson At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions. First Look Neudesic, an IBM Company, Technical Services 24 June 22 | Spencer Larson and Warren Whitford Provider organizations require a broad range of technical skills to help them manage mergers and acquisitions and the acceleration of healthcare’s digital transformation. To help already strained IT departments, many provider organizations turn to services firms for project-based implementation services and infrastructure and application management. This report evaluates the experience of healthcare organizations that have used technical services offered by Neudesic, an IBM company. Performance Complex Claims Services 2022 16 June 22 | Chloe Jensen and Mollie Hunt To process complex claims (specifically, claims for motor vehicle accidents, VA, workers’ compensation, and out-of-state Medicaid), provider organizations must make significant time and resource investments. By hiring specialized firms with the knowledge and experience to handle complex claims, organizations can increase revenue, decrease the cost to collect, and reduce A/R days while saving resources. Contingency-based pricing—which is typical for the market—also makes engaging with these firms fairly low risk. This report examines the performance of each complex claims services firm across different claim types and details their delivery of outcomes and strength of client relationships. Performance PACS 2022 08 November 22 | Monique Rasband and Sidney Tate The US PACS market is poised for change. Several vendors have made or undergone acquisitions, and some vendors have large customer bases still on legacy solutions. Over 30% of the 368 organizations interviewed for this report are at risk of replacing their current vendor, and organizations are looking for vendor partners to advance their enterprise imaging strategies. Further, industry-wide staff shortages have led to support and innovation challenges among PACS vendors. This report examines how these vendors have addressed this shifting market’s challenges and met the needs of customers with large volumes (300,000+ studies per year) and small/midsize volumes (<300,000 studies per year). Perception US Digital Pathology 2022 29 September 22 | Eder Lagemann and Sidney Tate Digital pathology for primary diagnosis is nascent in the US, but it is primed for rapid growth, similar to what is currently being seen in Europe (see KLAS’ report on global digital pathology ). In anticipation, many technology vendors are vying for a foothold in the US, leading to a highly varied landscape. In partnership with the Digital Pathology Association (DPA), KLAS surveyed 55 provider organizations (including hospitals, health systems, academic health centers, and reference labs) to assess the state of digital pathology among pioneers in the US and determine which vendors are gaining traction. 33 of the interviewed organizations are live with digital pathology; the rest are currently implementing or making plans for the future. Performance Cardiology 2022 23 August 22 | Monique Rasband and Sidney Tate Healthcare organizations have steadily invested in cardiology solutions despite the COVID-19 pandemic, and structured reporting continues to be top of mind in their search for a vendor to unify cardiology modalities and imaging overall. Over 25% of the 183 interviewed organizations are actively planning to replace their current vendor or would do so if given the option, leading to a dynamic, volatile market where no one vendor consistently leads in customer satisfaction. This report (1) examines the breadth of customer-reported structured reporting adoption and customer satisfaction to help organizations determine which vendors can best meet their needs and (2) provides an update on customer satisfaction with hemodynamics solutions. Note: For this report, a respondent organization had to be live with structured reporting in at least one module for their perspective to be included. Perception Optum/Change Healthcare Merger 16 August 22 | Boyd Stewart and Sam Eaquinto In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors. White Paper Enterprise Imaging Summit 2022 White Paper 03 August 22 | Emily Paxman and Monique Rasband Since 2017, KLAS has hosted four separate summits on enterprise imaging (EI), each time bringing together healthcare executive thought leaders to discuss EI issues and define guidelines. The insights gleaned from these summits represent the combined wisdom of some of the industry’s top EI experts. This white paper summarizes the discussions from the most recent summit held in May 2022. The following sections are included: A definition of enterprise imaging Keys to success outside of technology, including strategies for (1) safely managing sensitive images within an enterprise imaging infrastructure and (2) navigating enterprise imaging in a post-pandemic world White Paper Enterprise Imaging Guidebook 2022 03 August 22 | Emily Paxman and Monique Rasband Since 2017, KLAS has hosted four separate summits on enterprise imaging (EI), each time bringing together healthcare executive thought leaders to discuss EI issues and define guidelines. The insights gleaned from these summits represent the combined wisdom of some of the industry’s top EI experts. This white paper summarizes the discussions from the most recent summit—held in May 2022—and also pulls in findings from previous summits to form a succinct EI guide intended to help provider organizations on their enterprise imaging journey. The following sections are included: A definition of enterprise imaging and an outline of the functionalities required for a strong enterprise imaging strategy Advice for the RFP process Best practices for workflow, governance, and vendor delivery Keys to success outside of technology, including strategies for (1) safely managing sensitive images within an enterprise imaging infrastructure and (2) navigating enterprise imaging in a post-pandemic world Performance Europe PACS 2022 05 July 22 | Eder Lagemann and Sidney Tate The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe. Performance Middle East & Africa PACS 2022 05 April 22 | Everton Santos and Sidney Tate The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations. Performance CMS Payer Interoperability 2022 13 September 22 | Joe VanDeGraaff and Ruirui Sun CMS recently issued a new regulation stipulating that CMS-regulated payers must be able to securely store and share patient data under the HL7 FHIR standard. To achieve this, organizations use CMS payer interoperability products, which usually provide capabilities such as patient access APIs, provider directory APIs, and payer-to-payer data exchange. Health plans and state agencies are evaluating how well technology vendors’ existing or newly developed solutions can help them stay compliant with the new CMS requirements. This report is KLAS’ first to validate the purchase decisions and customer experience of some of the vendors in this area. Perception Optum/Change Healthcare Merger 16 August 22 | Boyd Stewart and Sam Eaquinto In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors. Emerging Technology 1upHealth FHIR Platform 18 March 22 | Aurene Wilford and Joe VanDeGraaff In 2021, new CMS rules came into effect that require CMS-regulated health plans to have a patient access API and a provider directory API. Aimed at increasing the interoperability of personal health data, these rules have prompted payers to look at new ways of sharing external information. This report evaluates 1upHealth‘s FHIR Platform, an interoperability solution designed to help payer customers meet governmental regulations and improve consent and authorization management. Best in KLAS 2022 Best in KLAS Awards - Software and Professional Services 08 February 22 | Sam Eaquinto The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2022. Performance Risk Adjustment 2021 02 November 21 | Jennifer Hickenlooper and Ryan Pretnik Payer organizations, provider-sponsored health plans (PSHPs), and provider organizations are expressing growing interest in adopting risk adjustment solutions that provide a wide variety of capabilities and enable consolidation to fewer vendors. Many vendors say they can provide a comprehensive solution, but which actually deliver? Based on the feedback of 163 respondents, this report examines vendor performance across key customer experience metrics and validates customer adoption across the broad spectrum of risk adjustment capabilities. Performance HealthEdge Core Payer Administration Platform 2021 26 October 21 | Jennifer Hickenlooper and Joe VanDeGraaff Though core administration platforms are essential for payer organizations, many of the products in the market are perceived as outdated, complex, and low performing (the market has one of the lowest average performance scores of any KLAS measures). However, HealthEdge has recently seen increased attention from both small and large health plans, who view the vendor’s technology as innovative and who have been asking KLAS for vendor insights. This report examines the experience of HealthEdge customers and how the HealthEdge technology stands out from competitors’. Perception Digital Front Door 2021 28 September 21 | Adam Cherrington and Dan Czech Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies. First Look Pareto Intelligence 25 June 21 | Ryan Pretnik and Sam Eaquinto Analytics and risk adjustment are hot topics due to the expenses associated with value-based care, government regulations, and CMS programs. Pareto Intelligence’s revenue integrity solution attempts to provide organizations with actionable data to improve their risk documentation outcomes. This report examines the Pareto customer experience. We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in. Cookie Policy CONTACT KLAS Looks like we are already acquainted with your organization. TELL US ABOUT YOU Work Email required Organization required First Name required Last Name required Job Title required Phone required (###) ###-####, or int ######... TELL US ABOUT YOUR ORGANIZATION Select an organization type Association Clinical Care Provider Educational Institution Health Information Exchange Government and Regulatory Investment or Private Equity Firm Law Firm Marketing Firm Media or Press Payer Software Vendor or Supplier Services or Consulting Firm Other Organization type required Select primary healthcare focus Ambulatory EMR and Practice Management Acute Care EMR Behavioral Health Business Analytics Cloud Solutions ERP and Human Capital Management Health Information Management Imaging Systems Interoperability Patient Flow and RTLS Tracking Patient Accounting Patient Engagement Payer Solutions Pharmacy Solutions Population Health Post Acute Care Revenue Cycle Robotic Process Automation Security and Privacy Solutions Social Determinates of Health Telehealth and Virtual Care Value Based Care Other and Emerging Select primary healthcare focus Ambulatory Revenue Cycle Management Application Hosting ERP Consulting HIM Services Healthcare Management Consulting HIT Staffing Implementation and Go Live Services IT Advisory IT Outsourcing Physician Advisory Services Revenue Cycle Outsourcing Revenue Integrity and Underpayment Security and Privacy Consulting Technical Services Value Based Care Consulting Value Based Care Managed Services Other and Emerging Primary Healthcare Focus required Select a country Afghanistan Aland Islands Albania Algeria Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Mcdonald Islands Holy See (Vatican City State) Honduras Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia, the Former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mayotte Mexico Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Norway Oman Pakistan Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Qatar Reunion Romania Russian Federation Rwanda Saint Barthalemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Virgin Islands, British Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Must select a country HOW CAN WE HELP YOU? Select an primary area of interest Participate in KLAS Research Learn from KLAS Resources Connect with a KLAS Analyst or Subject Matter Expert Learn More about KLAS Obtain Approval to Publish KLAS Data Receive Technical Support Request Other information or Assistance Primary area of interest required Select a specific objective Visit with a KLAS Analyst or Subject Matter Expert Request Other Information or Assistance Invite a KLAS Representative to Present Research Findings Obtain KLAS Help with Custom Research Needs Suggest a Topic for Future KLAS Research Utilize KLAS Resources for Upcoming Decisions Select a specific objective Submit a Data Use Request Connect with the KLAS Public Relations Team Select a specific objective Utilize KLAS Research in a University Course Obtain a Free Abstract of a KLAS Report Purchase access to a KLAS Report (Full Version) Subscribe to the KLAS Newsletter Request Other Information or Assistance Access Reviews by Healthcare Providers Compare Vendors and Solutions Learn about the Arch Collaborative Participate in KLAS Website Training Select a specific objective Visit with a KLAS Analyst or Subject Matter Expert Request Other Information or Assistance Invite a KLAS Representative to Present Research Findings Obtain KLAS Help with Custom Research Needs Suggest a Topic for Future KLAS Research Utilize KLAS Resources for Upcoming Decisions Select a specific objective Request Other Information or Assistance Learn About the KLAS Mission Understand KLAS Methodology Investigate KLAS Partnership Options Select a specific objective Provide Feedback on a Vendor or Supplier I Work With Collaborate with the KLAS Team on a Research Topic Educate the KLAS Team on our Healthcare IT Solution Request Other Information or Assistance Contribute My Feedback or Insights Our Healthcare Solutions Should Be Rated by KLAS Select a specific objective Request Other Information or Assistance Receive Account Creation Help Update my Login (Email or Password) Obtain Access to my Organization KLAS Membership Report Website Issues Objective required Question or comment required error messages will go here... Submit Related * Epic * Casenet * PointClickCare KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry. * * * 365 S. Garden Grove Lane Pleasant Grove, Utah 84062 801.226.5120 Contact KLAS Live Chat Copyright © 2022 KLAS Research, All rights reserved. Data Use Policy | Privacy Policy | Terms of Use| Careers Modal content PLEASE CONFIRM × We use a third party program (Zendesk Chat) to provide service to you. To continue, it will require approval of third party cookies from zendesk.com For more info, read our Cookie Policy. Accept cookie and chat Reject cookie and close chat