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Text Content

Service Features Testimonials Get in touch Install Manuals
Contact helpdesk


CHILDCARE MANAGEMENT MADE EASY.

The dependable software solution for your childcare service.

General enquiries Contact helpdesk



Efficient. Flexible. Dependable.

25 YEARS OF EXPERIENCE

We built Spike to alleviate the burden of administration processes and systems
for childcare centres across Australia and for 25 years we've been doing just
that. Efficient, flexible and dependable, Spike was designed with all types of
childcare services in mind - from a single service right through to a national
chain.

THE SPIKE DIFFERENCE

Our difference is in our people. We are Australian owned and operated and our
decades of experience means we know the Australian childcare industry and the
everchanging needs of Government departments. With continual upgrades and
enhancements, you can feel confident your software meets the latest standards.


SERVICE THAT IS SECOND TO NONE

At Spike, customer service is at the heart of everything we do. Our Australian
based team of experts strive to always provide the information and answers you
need, and will ensure a solution to your situation is found.

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Business first support

We know how complicated childcare administration can be, and we know not all
centres are the same. That's why we provide business support, not just technical
support, to ensure our system is tailored to specifically suit the needs of your
business.

Staffed by professionals

Our helpdesk is staffed by dedicated childcare, bookkeeping and administration
professionals, meaning when you contact us you're speaking to someone that not
only knows the software, but knows the industry too.




FEATURES YOU'LL LOVE

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Our software is built with directors, staff and parents in mind, making it the
flexible solution for your centre's needs.

MULTIPLATFORM

You can run Spike on a laptop or PC that runs Windows, MacOS or Linux - Spike
works across all of these platforms with full integration support available. The
parent's app and electronic attendance system work from either PC, laptop,
ipad/tablet or mobile phone.

ELECTRONIC ATTENDANCE APP

Our electronic attendance system takes the hard work out of entering actual
attendance times for administrators. It also incorporates notes, immunisation
reminders and access to direct dial emergency contacts and collection
authorities.

TIME AWARE RULES

Set and forget! Our time aware rules give you the flexibility to set up new
fees, new enrolments and more well in advance of them coming into effect.

EFT PAYMENT SYSTEM

Save on paper work by processing payments that are then automatically receipted
and reconciled against each client. Our payment plan system can also help boost
your cashflow by keeping families on top of their fees.

IMMUNISATION REMINDERS

'No jab no play' policies make it essential to keep your immunisation records up
to date. With automatic reminders sent to parents, you'll always have the latest
'Immunisation History Statement' on file.

PARENT'S CHILDCARE APP

With our easy to use app for IOS and android, parents are able to manage their
upcoming bookings, view contact and health information, access their invoices
and communicate with staff all in one location.

COVID-19 ENHANCEMENTS

To minimise exposure during drop-off and pick-up times, parents and staff can
use Spike's contactless QR code check-in system from their own devices. Features
such as COVID-19 immunisation recording and reporting, access to direct dial of
emergency contacts and collection authorities, automatic calculation of gap fee
waivers and much more is available to assist services.

COMPREHENSIVE MESSAGING

Whether your sending newsletters, announcing next weeks fundraiser, sharing
children's activities with parents or quickly sending an alert to parents via
SMS. Our easy to use messaging system has you covered.


WHAT OUR CLIENTS SAY


We've been around for 25 years, and some of our clients have been with us since
the very beginning. Find out more about their experiences with Spike.

> When running a busy child care centre, it is important that any issues are
> addressed quickly and the Spike helpdesk return call backs promptly. The team
> are very knowledgeable and are able to help and support us anytime with any
> issues we have.
> 
> Michelle Antzoulatos, Director, Mount Barker Community Child Care Centre

> Thank you so much Jackie, your level of service is above and beyond! To all
> the Spike team, I am always impressed and grateful for the service and support
> from all the members especially yourself and Deb who I deal with a lot.
> 
> Sharon Lyons, Finance Officer, Encounter Lutheran College

> We have been using Spike software at our service since 1998. It is intuitive
> and user friendly. The helpdesk and the programmers are amazing and helpful.
> They seek and welcome our input for product improvement and enhancement. We
> absolutely love Spike and would not swap it for anything else.
> 
> Helen Evdokimou-Mina, Director, Merri CCCK, Thornbury, Victoria

> I have been using Spike for the last 10 years and I can honestly say that we
> have had absolutely no issues with this system. The support team at Spike have
> been exemplary, helpful and go beyond their duty to help settle any questions
> relating to outcomes for parents, after dealing with Centrelink. This past
> year our school implemented the payment system through Spike and again it has
> been effortless. I have no hesitation in recommending Spike to other schools
> or childcare centres.
> 
> Jan West, Accounts Receivables, Hills Christian Community School

> Goodwood Community Childcare has used Spike as a child care management and
> child care subsidy system for 24 years. The reliability and ease of use have
> been key factors in staying with Spike. The helpdesk is prompt, friendly and
> have a wide knowledge of all aspects of the childcare industry. Continued
> enhancements and ongoing development keeps Spike up to date with the CCS
> system and changes within the childcare sector. We are very satisfied and
> happy to continue our relationship with Spike well into the future.
> 
> Kathy Itsines, Director, Goodwood Community Childcare


GET IN TOUCH

We received your message and will contact you back soon.



Send enquiry

For helpdesk requests, our team of professionals aim to return a phone call
within 10-15 minutes during normal business hours.

For general enquires, we aim to respond within one business day.

We are available from 9am to 5pm, Monday to Friday.

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124 Sturt Street
Adelaide SA 5000

Helpdesk: +61 8 8220 0502
General enquiries: +61 8 8231 0941
Email: spike@economicoutlook.net

SPIKE

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