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TRUST: AN ESSENTIAL BUILDING BLOCK


TRUST: AN ESSENTIAL BUILDING BLOCK


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What’s easy to take for granted when you have it, hurtful when it’s missing, and
hard to rebuild once it’s broken? Trust.

At work, trust impacts how we interact with our managers, our customers and
clients, and even our company as a whole. With trust comes productivity and
better collaboration. Without it, a workplace will struggle to thrive.

Consider the core components of trust:



integrity



follow-through



consistency



loyalty



openness

High levels of trust have a whole host of benefits, from improved engagement,
confidence, and courage to lower stress levels, fewer sick days, and a decreased
risk of burnout.

The sum of many different parts, trust can feel a bit hard to define. To
understand it better, cognitive scientist Dr. Paul Thagard says trust can mean
any one—or any combination of—these four traits:



being dependable and knowing you can depend on others



a belief that others will act in a predictable manner



an understanding that someone will follow through on certain actions if you ask



feeling confident and secure that someone else cares


Take Action: As the saying goes: “Actions speak louder than words.” But
sometimes the words matter, too. Remember that it’s okay to say, “Hey, you can
trust me!” Just make sure to follow through.


SHOW WHAT YOU KNOW

Which of the following scenarios does not demonstrate trust?
Please provide an answer
Jackie has a family emergency at the end of a shift and has to duck out early.
When she comes back the next day, she finds that her teammates finished up her
duties without her having to ask.
Madeline was just assigned a new client at work, and while she’s eager for the
opportunity, she leaves at the end of the work week without sending them some
important documents. She remembers on her way home, but decides the task can
wait until Monday.
Felix shares something personal about himself with Dan, even though he’s been
nervous about Dan’s reaction. Dan listens, thanks Felix, and responds with a
personal detail of his own.
After a transaction with a customer, Jayden notices that he’s made a mistake. He
quickly calls his manager to explain and ask for help fixing it.
Submit Answers



LESSON FEATURES

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TRUST: AN ESSENTIAL BUILDING BLOCK

What’s easy to take for ...
learn more
Current


A TWO-WAY STREET

Trust isn’t a one-and-done ...
learn more


VIDEO: PACKING YOUR PARACHUTE

There’s no shortage of trust ...
learn more
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