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CAN AI RESHAPE TRADE COMPLIANCE AND BORDER PROCEDURES?
In advance of new SPS import policies, we discuss how AI and automation will
be vital for compliance for traders and authorities.(By Elise Elan)
Read more
CAPITA RECOGNISED IN FORBES BEST COMPANIES FOR WOMEN
Scott Hill reports on Capita being recognised in the top companies for women
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FEATURED INSIGHTS
CAN AI RESHAPE TRADE COMPLIANCE AND BORDER PROCEDURES?
In advance of new SPS import policies, we discuss how AI and automation will
be vital for compliance for traders and authorities.(By Elise Elan)
Read more
CAPITA RECOGNISED IN FORBES BEST COMPANIES FOR WOMEN
Scott Hill reports on Capita being recognised in the top companies for women
by Forbes Magazine.(By Scott Hill)
Read more
View more
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Capita has completed the sale of its stake in Fera Science Limited to a fund
managed by Bridgepoint Development Capital.
PRE-CLOSE TRADING UPDATE FOR THE 11 MONTHS TO 30 NOVEMBER 2023
Capita reports increased contract wins and execution of significant cost
reduction programme
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FEATURED NEWS
COMPLETION OF THE SALE OF STAKE IN FERA
Capita has completed the sale of its stake in Fera Science Limited to a fund
managed by Bridgepoint Development Capital.
PRE-CLOSE TRADING UPDATE FOR THE 11 MONTHS TO 30 NOVEMBER 2023
Capita reports increased contract wins and execution of significant cost
reduction programme
View more
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FEATURED NEWS
COMPLETION OF THE SALE OF STAKE IN FERA
Capita has completed the sale of its stake in Fera Science Limited to a fund
managed by Bridgepoint Development Capital.
PRE-CLOSE TRADING UPDATE FOR THE 11 MONTHS TO 30 NOVEMBER 2023
Capita reports increased contract wins and execution of significant cost
reduction programme
View more
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FEATURED NEWS
COMPLETION OF THE SALE OF STAKE IN FERA
Capita has completed the sale of its stake in Fera Science Limited to a fund
managed by Bridgepoint Development Capital.
PRE-CLOSE TRADING UPDATE FOR THE 11 MONTHS TO 30 NOVEMBER 2023
Capita reports increased contract wins and execution of significant cost
reduction programme
View more
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SEARCH BY KEYWORDS AND/OR USING THE FILTERING OPTIONS
CAPITA RECOGNISED IN FORBES BEST COMPANIES FOR WOMEN
Chief People Officer Scott Hill reports on Capita being recognised by Forbes as
one of the top companies for women, ranking at number 18 on their list.
Read more
LEVEL MEASURES: A MODERN AGENDA FOR PUBLIC SERVICE INTEGRATION
Level Measures, a Localis research programme in partnership with Capita,
identified 5 key policy recommendations for modern public service integration.
Read the report
THE AGE OF THE AUGMENTED AGENT
As we move closer to making real on the promise of Generative AI, our thought
leadership paper explores AI and Gen AI through the customer experience lens.
Download the paper
CAPITA RECOGNISED IN FORBES BEST COMPANIES FOR WOMEN
Chief People Officer Scott Hill reports on Capita being recognised by Forbes as
one of the top companies for women, ranking at number 18 on their list.
Read more
LEVEL MEASURES: A MODERN AGENDA FOR PUBLIC SERVICE INTEGRATION
Level Measures, a Localis research programme in partnership with Capita,
identified 5 key policy recommendations for modern public service integration.
Read the report
THE AGE OF THE AUGMENTED AGENT
As we move closer to making real on the promise of Generative AI, our thought
leadership paper explores AI and Gen AI through the customer experience lens.
Download the paper
CAPITA RECOGNISED IN FORBES BEST COMPANIES FOR WOMEN
Chief People Officer Scott Hill reports on Capita being recognised by Forbes as
one of the top companies for women, ranking at number 18 on their list.
Read more
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WHAT'S NEW
FEATURED HIGHLIGHTS
FINAL MILESTONE OF ROYAL NAVY MODERNISATION CONTRACT COMPLETED
The Capita-led consortium driving the Royal Navy training transformation has
completed the final milestone of the original contract.
Read more
CAPITA ‘MAJOR CONTENDER’ IN EVEREST GROUP CX SERVICES PEAK MATRIX
Capita has been named as a Major Contender in the Customer Experience Management
Services PEAK Matrix.
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OUR EXPERTISE IN YOUR INDUSTRY
We’re a consulting, transformation and digital services business, delivering
innovative solutions to transform and simplify the links between businesses and
customers, and governments and citizens. We offer unparalleled breadth and depth
of expertise across each of the industries we support – find out more by
selecting your industry below.
EDUCATION AND LEARNING
Our market-leading local authority software and best-in-class school support
services are helping to deliver the best possible outcomes for children and
young people.
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FINANCIAL SERVICES
We help financial services clients navigate the unique, evolving challenges of a
complex, highly-regulated industry, helping to transform their customers’
experiences.
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CENTRAL GOVERNMENT
We’re a vital strategic partner to government, delivering technology-enabled
services to create better outcomes for citizens and communities.
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LOCAL GOVERNMENT
We work together with local authorities to improve productivity and outcomes,
helping to create thriving local spaces and exceeding service expectations.
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HEALTH
We’re committed to delivering high quality healthcare technology and services
for under-pressure professionals, improving patient outcomes.
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HOUSING
Our cloud-based housing management software helps social housing providers to
manage stock efficiently and compliantly whilst keeping residents safe.
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RETAIL
We’re experts in creating seamless experiences, helping retailers meet
increasing consumer expectations with services which improve online and in-store
performance.
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TELECOMMUNICATIONS
We apply our industry- and technology expertise to help our telecoms clients
transform operations, processes and culture for seamless end-to-end experiences.
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TRANSPORT
We help the transport industry enhance passenger experience safely, sustainably
and efficiently with our industry- transformational and technology expertise.
Read more
UTILITIES
We’re helping transform the utilities industry, enabling a culture of not just
energy consumption, but energy creation in line with rising consumer
expectations.
Read more
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INSIGHTS
LATEST INSIGHTS
Capita experts share their opinion and insight on new ideas, approaches,
technology and topics related to our business and markets.
Central government
Artificial intelligence
Automation
Digital & technology
CAN AI RESHAPE TRADE COMPLIANCE AND BORDER PROCEDURES?
Elise Elan
In advance of new SPS import policies, we discuss how AI and automation will be
vital for compliance for traders and authorities.(By Elise Elan)
09/11/2023
3 mins read
Insight
Responsible business
CAPITA RECOGNISED IN FORBES BEST COMPANIES FOR WOMEN
Scott Hill
Scott Hill reports on Capita being recognised in the top companies for women by
Forbes Magazine.(By Scott Hill)
02/11/2023
3 mins read
Insight
Insurance
Retail
Telecoms, media & tech
Utilities
Water
Business growth
Customer experience
WHY OUTSOURCING IS AN ESSENTIAL PART OF SUCCESSFUL CUSTOMER EXPERIENCE STRATEGY
Gillian Chamberlain
Gillian Chamberlain reports back from a panel session at the CCW Europe Summit
where she discussed the importance of meeting business goals when outsourcing.
By Gillian Chamberlain
27/10/2023
4 mins read
Insight
Justice & policing
Artificial intelligence
Automation
Data and analytics
THE BIG DATA SEARCH: HELPING POLICE FORCES FIND RECORDS QUICKLY
Dave Tonks
The opportunity for police forces to move to an intelligent and compliant
information management system where all data can be stored and accessed in one
place. By Dave Tonks
18/10/2023
3 Mins read
Insight
Justice & policing
Artificial intelligence
Automation
Data and analytics
AS THE GDPR CLOCK COUNTS DOWN, IS YOUR POLICE FORCE COMPLIANT?
Dave Tonks
The journey for police forces to achieving GDPR compliance and avoiding
Information Commissioner's Office investigation, fines, and reputational damage.
By Dave Tonks
18/10/2023
4 mins read
Insight
Pensions
HOW PENSION SCHEME ADMINISTRATORS CAN RESPOND TO THE LATEST MARKET DEVELOPMENTS
Fraser Stewart
We look at the key challenges faced by administrators and how they can manage
these by focusing on resources, technology and structure.
16/10/2023
4 mins read
Insight
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* 4
View all insights
CASE STUDIES
READ ABOUT OUR WORK
Every day we’re helping our clients transform and simplify services with
innovative solutions. Here are some practical examples of how we’re delivering
these solutions and the difference they make.
HELPING A LARGE WATER COMPANY ENHANCE EXPERIENCE
Summary
Our partnership with Severn Trent has given their customers a better experience
and aided with debt collection.
CARBON NEUTRAL GOALS: SUPPORTING LANCASTER UNIVERSITY’S PLANNING APPLICATION
PROCESS FOR A SOLAR FARM
Summary
We applied our experience in managing large, complex applications to process
planning for Lancaster University’s solar farm through to formal determination.
KEEPING THOUSANDS OF HOMES AND RESIDENTS SAFE
Summary
Find out how our software is allowing the Peaks & Plains Trust to plan their
compliance activity effectively, work more efficiently and make more informed
decisions.
COLLABORATING TO ENABLE DIGITAL SCOTLAND
Summary
We’re committed to working together with Commsworld to support Scotland’s
digital strategy with technology and a focus on enabling citizen-focussed
outcomes.
EXPERT CLINICAL TRAINING FOR MASS TESTING
Summary
We partnered with the DHSC Test and Trace programme to rapidly upskill the
public so lateral flow asymptomatic testing could be carried out at scale.
NEWSROOM
LATEST NEWS
Find out what's happening around Capita.
Corporate information
COMPLETION OF THE SALE OF STAKE IN FERA
Capita
Capita has completed the sale of its stake in Fera Science Limited to a fund
managed by Bridgepoint Development Capital.
18/01/2024
2 mins read
News
Corporate information
PRE-CLOSE TRADING UPDATE FOR THE 11 MONTHS TO 30 NOVEMBER 2023
Capita
Capita reports increased contract wins and execution of significant cost
reduction programme
14/12/2023
6 mins Read
News
Transport
Corporate information
CAPITA SIGNS NEW CUSTOMER EXPERIENCE CONTRACT WITH IRELAND’S NATIONAL TRANSPORT
AUTHORITY
Capita
Capita has signed a new contract with Ireland’s NTA to provide customer contact
and information services for public transport users in the country.
13/12/2023
2 mins read
News
Corporate information
CAPITA AGREES TO SELL STAKE IN FERA AND COMPLETES NON-CORE DISPOSAL PROGRAMME
Capita
Capita announces it has agreed to sell its 75% stake in Fera Science Limited to
Bridgepoint Group plc as it completes its non-core disposal programme.
04/12/2023
4 Mins read
News
Company news
CAPITA PLC IMPLEMENTING SIGNIFICANT COST REDUCTION PROGRAMME
Capita
Based on an organisational review, Capita will start employee consultation
programmes expected to deliver savings of £60m on an annualised basis from Q1
2024.
21/11/2023
2 Min reads
News
Central government
Public services
Artificial intelligence
Corporate information
CAPITA SELECTED TO ADMINISTER THE CIVIL SERVICE PENSION SCHEME
Capita
Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS)
for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.
20/11/2023
2 Mins read
News
* 1
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* 4
View all news
Capita is a leading provider of business process services, driven by data,
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