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WORLDWIDE SUPPORT SERVICES DELIVERY GUIDE

THIS SUPPORT SERVICES GUIDE PROVIDES AN OVERVIEW OF THE CITRIX SUPPORT SERVICES
DELIVERY AND PROGRAM GUIDELINES INTENDED TO MAXIMIZE YOUR INVESTMENT AND GET
MORE VALUE FASTER.

 * JUL 16, 2024
 * KNOWLEDGE


FIELDS

TitleWorldwide Support Services Delivery Guide
URL NameCTX318051-worldwide-support-services-delivery-guide
CTX NumberCTX318051
Article TypeReference
Created Date4/Apr/2022
Last Modified Date16/Jul/2024
Information

To our Citrix customers and partners, we want to thank you for choosing our
products and services. Our goal is to ensure your success, and we have created
this Worldwide Support Services Delivery Guide to help you achieve just that.
The guide provides an overview of the Citrix support services delivery,
resources and program guidelines intended to maximize your investment, reach
your business outcomes, and get more value faster. 

Citrix reserves the right to make updates to its Customer Success Services
packages and requirements, at its sole discretion, from time to time, as
business needs require. The relevant Citrix web pages will be updated with
respect to any updates as of their effective date.


TABLE OF CONTENTS


WORLDWIDE SUPPORT SERVICES DELIVERY GUIDE

 * World Wide Services Guide - 2024
 * Standard Support Guide
 * Citrix Unified Services Guide

Legacy Offering Guides

 1. Legacy (Scope, Delivery, Process)
 2. Legacy (Customer, Partner, Support Roles and Responsibilities)
 3. Legacy (Contacting Support, Case Lifecycle and Escalation)
 4. Legacy (Support Coverage, Resolution, and Response Times)
 5. Legacy (Support Services Program Terms and Guidelines)


 

Additional Resources


LOOKING TO REVIEW YOUR SERVICES BENEFITS: 

 * Subscription customers, go here.
 * Perpetual customers, go here.

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