gonzobanker.com Open in urlscan Pro
35.238.75.81  Public Scan

Submitted URL: https://www.crnrstone.com/e3t/Ctc/IY+113/c134g04/VWKlng2ffv_RW3MkQmp1qSWw0W8QwHkG4MmrXpN54gmNc5nCTJV3Zsc37CgBp_W40wFzx1YZb...
Effective URL: https://gonzobanker.com/2021/07/commoditization-optimization-transformation-whats-in-your-core-wallet/?utm_campaign=2022...
Submission Tags: falconsandbox
Submission: On September 14 via api from US — Scanned from DE

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COMMODITIZATION, OPTIMIZATION OR TRANSFORMATION: WHAT’S IN YOUR CORE WALLET?

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Brad Smith
July 6, 2021
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THREE WINNING CORE STRATEGIES TO ACCOMMODATE ANY FINANCIAL INSTITUTION’S BUDGET,
BUSINESS CASE, AND FUTURE VISION.

It has become crystal clear that digital transformation is now the largest
technology initiative for regional and community financial institutions. As
information technology departments move from being the provider of all
technology services to orchestrator of technology innovation, chief information
officers are rightfully asking, “How do we reinvent ourselves in this digital
age when we’re saddled with legacy tech debt of 30-year-old,
difficult-to-integrate, flat-file-based core systems?”

My colleague Steve Williams observed in What’s Going On In Banking 2021:
Rebounding from the Pandemic, “Many banks that were taking an incremental
approach to digital were shocked into reality during 2020, and executives
realized greater investment and faster transformation is needed to stay
relevant.”

Maybe this is the new reality for community bankers, but Cornerstone Advisors is
seeing little evidence that they’re serious about implementing a comprehensive
digital strategy. Only one in five bank executives surveyed for What’s Going On
In Banking think their core vendors have made significant contributions to their
digital transformation efforts. Topping their list of complaints: speed to
market/pace of new improvements (or lack thereof) and integration challenges.

If bankers are this frustrated with their core solutions, why is it that only
14% of these surveyed banks plan to replace their 20- to 30-year-old cores as
part of their digital transformation efforts?

The Big 3 core vendors are loath to use the term “sunset,” but they are
essentially doing just that to a number of tried and true, reliable systems,
nudging FIs to evaluate their options.

At the same time, they’ve been busy buying payments and digital companies,
causing many FIs to wonder whether these vendors can be relied upon to provide
core, digital and payments solutions – or if they are really just payments
companies now selling core to drive more payments.


LEGACY SOFTWARE STINKS, BUT WHAT’S A BANKER TO DO?

There is no question that a financial institution’s core system needs to be part
of its digital transformation journey. But we understand not every institution
is working at the same pace and with the same end goal in mind. To help banking
executives choose a course of action that will accommodate different budgets,
business cases, and visions for the future, we present three winning core
strategies:

Related Article  Core Unicorn Deals Rattling the Future of Financial Technology

1. COMMODITIZATION STRATEGY

Many banks and credit unions have a value prop that doesn’t require a strong
core. Maybe they’re executing on a low-cost or specialized product strategy.
Commoditization enables these financial institutions to minimize the importance
of the core vendor and therefore lower their core spend. This is a low-cost,
low-benefit, low-risk approach for institutions that don’t need a first-tier
core or that want to redirect their technology dollars to other, more strategic
initiatives like digital or new lines of business.

As regional banks get tired of waiting on the international and next gen core
options, many have “de-coupled” or “de-risked” their core and now just use their
core vendor for commoditized processing like consumer deposit and consumer loan
servicing. They then redirect their core savings to pay for more specialized
“core-like” processing needs from a Black Knight for mortgage servicing or an
AFS for commercial loan servicing.

There are typically two keys to a successful commoditization strategy. The first
is maximizing the cost savings from their core vendor using effective contract
negotiations. The second is based on whether and how the institution needs to
integrate with third parties. Is the existing core integration adequate? Does
the financial institution need to move to the core’s newer API-based middleware
solution, and at what cost? Does it need to invest in third-party middleware
solutions like Mulesoft to work around core limitations?

2. OPTIMIZATION STRATEGY

Many FIs are on perfectly serviceable cores, but they haven’t maximized the
value of those investments. Maybe they have not yet invested the time to
redesign their processes to take advantage of core-driven automation. Many are
missing important core add-on modules like workflow or haven’t explored robotic
process automation (RPA) to gain more efficiencies. An optimization strategy
enables an institution to increase the ROI on its core spend without the time
and expense of replacing the system – essentially, it’s transformation “lite”
without the conversion.

An optimization strategy also can work for institutions that have long-term
plans for transformation but have too many other initiatives going on – digital
projects, payments upgrades, mergers, etc. – to tackle core right now. For these
institutions, a slower, departmental optimization rollout can drive measurable
results without the enterprise-wide interruption.

Related Article  2021 GonzoBanker Awards

The key to success for most optimization strategies is a focus on
functionality-, workflow- or integration-driven process improvements that
ideally come from core but sometimes from third-party CRM, analytics, and RPA
systems. So once again, integration models and tools are important.

3. TRANSFORMATION STRATEGY

In What’s Going On In Banking, Ron Shevlin, Cornerstone’s research director and
author of the report, observed: “Banks will find out that if they don’t replace
their core systems, there may be no digital ‘transformation.’”

The transformation strategy is the CIO’s or CTO’s once-in-a-career chance to
transform business processes into something significantly better while
modernizing the organization’s tech stack. It’s reimagining the financial
institution’s processes from a customer, efficiency, and risk management
perspective without being constrained by dated technology or the old way of
doing things.

Transformation is a high-cost, high-benefit, high-risk enterprise initiative
that has the potential to make an institution nimble, improve its customer and
user experiences, and realize advanced process efficiency.

Transformation strategy success is measured by customer-facing key performance
indicators (KPIs) such as five-minute-or-less account opening across digital,
call center and branch channels; efficiency KPIs such as a 50% reduction in ACH
exception processing times; and risk management KPIs such as 95% compliance on
the FI’s check hold policy.

Achieving this desired state of improved processes, integrated third parties,
accelerated time to market with new products and fintech partnerships, and
better data and analytics takes an enormous investment in time and capital. It
also requires both top-down and bottom-up commitment as the institution will be
breaking down departmental siloes and developing new ways of managing risk.

As this article points out, a core system replacement may not be in the cards
for every institution. At least, not right now. But it is definitely time to
make a strategic decision and move forward with a plan.

Author’s Note: Thanks to Steve Wildman and Scott Hodgins for their contributions
to this article.

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4 THOUGHTS ON “COMMODITIZATION, OPTIMIZATION OR TRANSFORMATION: WHAT’S IN YOUR
CORE WALLET?”

 1. Bill Enholm says:
    July 7, 2021 at 9:54 am
    
    Good insights as always. The core is a pretty big elephant. I liked Fiserv
    when I worked with it. I think a fourth strategy is to limp along as long as
    you can and then sell the bank when you are so far behind in the technology
    curve that there is no catching up. Also, what ever happened to the “Data
    Warehouse”. Since interfaces to the core, with other software applications,
    are expensive and problematic just park all the data in a place that does
    support web services and is easily integrated with all the cool, whiz bang,
    innovations. I used to joke that the most expensive gesture in technology
    was the one where the sales person interlocks their fingers and says “then
    we’ll build an interface.”
    
    Reply
    1. Brad Smith says:
       July 13, 2021 at 3:32 am
       
       Thanks Bill. For banks looking to sell, shortening your contract term and
       minimizing liquidated damages are at the top of the list of core
       considerations. Re: data warehouses…they haven’t become the panacea
       everyone hoped for, in part, because of what you picked up on –
       interfaces. Also, those projects tend to become unwieldy with more focus
       on getting the data into the warehouse than on what you’re going to do
       with the data. I think killer use cases drive successful data
       warehouse/BI projects.
       
       Reply
       
    
 2. Mike Hollan says:
    July 7, 2021 at 1:17 pm
    
    Do reliable, proven, compliant cores that actually allow you to do
    #3–Transformation–exist? It seems like their may be more international core
    options than there are cores that meet the needs of a US domestic bank. I
    suppose it depends somewhat on how outdated your current core is. Some cores
    that have been around a long time seem to have kept up to date better than
    others.
    
    Reply
    1. Brad Smith says:
       July 13, 2021 at 3:38 am
       
       Mike, there absolutely are proven, US-based cores that can support your
       transformation options. While none are perfect, when you combine
       continuous process improvement with the right core for your target state
       environment, the ROI can be compelling. The ROI on the international
       solutions is a bit trickier for branched banks, but the Zions story shows
       promise.
       
       Reply
       
    


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