i636f6d6d756e697479o666c6578657261o636f6dz.oszar.com
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Submission: On August 22 via api from US — Scanned from DE
Effective URL: https://i636f6d6d756e697479o666c6578657261o636f6dz.oszar.com/t5/help/faqpage
Submission: On August 22 via api from US — Scanned from DE
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FLEXERA COMMUNITY
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* Flexera Community
* :
* Help
HELP
* GETTING STARTED
* WHY SHOULD I REGISTER WITH THE COMMUNITY?
Registering lets you take full advantage of the community, enabling you
to:
* Post new messages and reply to other members' posts
* Receive email when someone responds to a specific post or topic
* Exchange private messages with other members
* Personalize your community experience
* Post comments on blogs that don't allow anonymous comments
* Post ideas, vote on the ideas you like best, and post comments
If you don't register, you can only browse, search for information, and
read posts. You won't be able to give kudos, vote on ideas, interact with
other community members, or set customization preferences.
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* HOW DO I REGISTER?
Registering takes only a minute; all you need is a login name, a password,
and an email address.
To register:
1. Click Register at the top of any page.
2. Enter a Login name. (Your login name appears whenever you post or
send private messages.)
Tip: Most people create anonymous names for the sake of privacy and
to help them feel more comfortable participating. Be creative, have
fun with it, but choose carefully: you can't change your login after
you're registered.
3. Enter a Password.
Tip: Passwords are case-sensitive. Include upper and lower case
letters and numbers to make your password more secure.
4. Enter your password again.
5. Enter a valid email address.
You'll be asked to confirm your email before you sign in.
6. Enter your email address again.
7. If you're the only one who uses this computer, click Remember me on
this computer to be automatically signed in when you come to the
community.
8. If you want, enter your first and last name.
9. Select a time zone that matches your location.
10. Click Register.
11. Check you email for a confirmation e-mail and click the activation
link.
Note: You must have cookies enabled in your browser to register and
to sign in the community.
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* HOW DO I SIGN IN?
After you've registered and confirmed your registration, you can sign in
and start participating.
To sign in:
1. Click Sign In at the top of any page.
2. Enter your Login name and Password.
Tip: If you're the only one who uses this computer, click Keep me
signed in to sign in automatically next time you visit.
3. Click Sign In.
Close
* WHAT DO I DO IF I FORGET MY LOGIN OR PASSWORD?
To get help with your password:
1. Click Need help with your login name or password? at the bottom of the
page.
2. Enter the email address you used when you registered with the
community.
3. Click Reset Password.
4. Check your email for your login name and a password reset link.
Close
* MY SETTINGS
* HOW DO I CHANGE THE IMAGE (AVATAR) NEXT TO MY NAME?
Changing your avatar is an easy way to personalize your community
identity. You can change your avatar as often as you like. Your current
avatar appears at the top of the Avatar page.
To change your avatar:
1. Sign in to your community account.
2. Go to My Settings > Avatars.
3. Choose a new avatar in one of these ways:
* Choose an avatar from the Community collection. (Choose an avatar
collection and click the avatar your want.)
* Use an image from your Image Gallery. (Click From Image Gallery and
click the image you want.) You can only use this option if you have
uploaded images that have been approved.
* If you have been granted permission, use your Facebook profile photo
as your avatar. (Click From Facebook and click Set Avatar.
* If you have been granted permission, use an image from the web.
(Click From the Web and enter the URL for the image. Then, click Set
Avatar.
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* HOW DO I CREATE A SIGNATURE FOR MY POSTS?
Your signature is text that appears at the bottom of your posts.
To create your personal signature:
1. Sign in to your community account.
2. Go to My Settings > Personal Profile > Personal Information.
3. Enter your signature text in the Signature box.
Some communities let you use HTML in your signature. Check with a
moderator if you have questions.
4. Click Save.
Close
* HOW DO I TELL OTHER COMMUNITY MEMBERS ABOUT ME?
You can tell other community members as much or as little about yourself
as you want. You can enter a short biography, your location, your
interests, or anything else (within community guidelines, of course).
To tell other community members about yourself:
1. Sign in to your community account.
2. Go to My Settings > Personal Profile > Personal Information.
3. Enter information about yourself in the Biography field. You can also
enter your name, location, company info, and any other information you
want to share.
4. Click Save.
By default, all community users can see this information.
To display your info only to people on your Friends List:
1. Click Preferences > Privacy.
2. Set show private information in profile to to friends only.
3. Click Save.
Close
* WHAT IS A PROFILE CARD AND HOW DO I CREATE ONE?
Your profile card displays information about yourself and your community
achievements. You can include your avatar, kudos count, community rank,
post count, and latest post. You can also create badges for Blogger and
Wordpress.
To create a profile card:
1. Sign in to your community account.
2. Go to My Settings > Personal > Profile Cards.
3. Click Display your profile card on your posts.
4. Choose one of the themes provided or, if you can upload images without
moderator approval, click Browse to choose a background image.
5. Click the items you want to display on your card.
The Preview shows you what your card will look like.
6. Click Save.
To create a Blogger card:
1. Sign in to your community account.
2. Go to My Settings > Personal > Profile Cards > Blogger Profile Card.
3. Choose one of the themes provided or, if you can upload images without
moderator approval, click Browse to choose a background image.
4. Click the items you want to display on your badge.
The Preview shows you what your badge will look like.
5. Click Upload to Blogger.
6. Follow Blogger's instructions for incorporating the card.
To create a Wordpress or web site card:
1. Sign in to your community account.
2. Go to My Settings > Personal > Profile Cards.
3. Click Wordpress Profile Card or Website Profile Card.
4. Choose one of the themes provided or, if you can upload images without
moderator approval, click Browse to choose a background image.
5. Click the items you want to display on your card.
The Preview shows you what your card will look like.
6. Copy the URL (for Wordpress) or code (for website) at the bottom of
the page and paste it on your Wordpress or web site page.
Close
* WHAT IS MY FRIENDS LIST AND HOW DO I ADD PEOPLE?
Your Friends List is a way to create your own community within a
community.
Depending on your privacy settings, the people on your Friends List can
see your biography, other personal information, or online status. If you
send private messages, you can choose friends from a list instead of
typing their user names.
Note: Your Friends List is available only if your community supports
private messages.
To add people to your Friends List:
1. Sign in to the community.
2. Click the user name of a friend to see the friend's About user name
page.
3. Click Add user name to Friends.
Note: You can remove a person from your Friend's List by clicking "Remove
from Friends". Additionally, you can click "Ignore" to prevent specific
users from contacting you.
Close
* HOW DO I SET MY VIEWING PREFERENCES?
You can customize the look and behavior of the community in many ways,
including time zone and language preference, text size, menu behavior,
message order, and privacy settings.
To set your viewing preferences:
1. Sign in to the community.
2. Go to My Settings > Preferences.
3. Click through the various preference tabs and make the changes you
want.
4. Click Save on each tab where you make changes.
Close
* COMMUNITY BASICS
* HOW DO COMMUNITIES WORK?
Communities provide a place for members or participants to search for
information, read and post about topics of interest, and learn from each
other. Depending on how the community is set up, you'll find:
* boards where you can post questions and answers
* blogs where you can read and comment on articles
* idea exchanges where you can suggest ways to improve products and vote
for ideas that other community members have posted
* and more...
Guests (unregistered visitors) can browse or search the community for
information. Members (registered users) can post messages or comments,
track discussions, and get email notifications on posting activity and
other community actions.
Close
* WHAT IS MY ROLE AND RESPONSIBILITY IN THE COMMUNITY?
You are essential to the community, even if all you ever do is read
messages or articles that someone else has posted. Communities offer all
kinds of contributions: posting questions and sharing answers, leaving
comments on blog articles or ideas, voting for ideas you like, or just
searching for answers to your questions.
We encourage you to visit often and participate. Ask your toughest
questions. Chances are someone has a solution or can point you in the
right direction. If you find a solution that works, let others know and
pass on your own tips and insights. You might just have the answer someone
else needs.
Remember to thank community members who have helped you. Show your
appreciation by giving kudos to helpful posts, accepting a solution that
answers your question, or posting thank-you replies.
We want the community to be appropriate, friendly, informative, and fun
for everyone.
Be sure to read the Community Terms of Service and the community's Rules
and Guidelines so that you know what to expect and what is expected of you
when you're here.
Close
* SEARCHING
* HOW DO I SEARCH FOR INFORMATION?
To search the Community, enter your search in the search field and click
Search. A page of search results is displayed. Browse the search results
in the same manner you would a message board.
To perform a more in-depth search, click the Advanced link next to the
Search button. Here, you can limit your query to a specific board,
specific parts of the message (subject vs. body), and other advanced
parameters.
Close
* HOW DOES AUTO-SUGGEST WORK?
Auto-suggest accelerates your search by displaying results as you type
search terms. When you see the post or user you're looking for, just click
it.
To turn auto-suggest off, click Turn off suggestions in the auto-suggest
list.
To turn auto-suggest on, click Turn on suggestions below the search entry
area.
Close
* HOW DO I FILTER SEARCH RESULTS?
You can refine your search using one or more filters (location, author,
date).
Want to limit your search results to accepted solutions? Click the Solved
check box under the Metadata filter. Want only the most recent results?
Use one for the date filters to see results for a day or a week ago. You
can also filter your results by individual authors or members who have the
same rank.
Most search filters work together to narrow the possible results. For
example, you can search for accepted solutions in the last month. However,
the filters for the type of post work a little differently. If you choose
Forums and Blogs, you see results from either forums or blogs (not results
that are both forum and blog posts).
Active filters appear at the top of the results list. To turn off a
filter, click the X to the right of the filter.
Close
* HOW CAN I CUSTOMIZE SEARCH RESULTS?
You can customize your search results to make them more meaningful in
several ways:
* Use the interactive filters on the left side of the page to refine the
search results based on a variety of criteria: location, author, date,
and others.
* See which filters are active at the top of the results list.
* Turn an active filter off by clicking the X button to the right of the
filter.
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* HOW DO I SEARCH FOR POSTS?
You can search for posts and knowledge base articles at any level of the
community. When you type a search term, the system automatically searches
at the current level. For example, if you're on the community front page,
the system searches the entire community. If you're looking at a forum or
blog page, the system searches that forum (and the associated knowledge
base, if any) or blog.
Tip: Searches for posts always include relevant knowledge bases. However,
you can also search just in knowledge bases.
To search for posts:
1. Choose the scope of the search in the drop-down list to the left of
the Search button.
You can search at the current level and above in the community.
2. Start typing the search term.
Auto-suggest shows the topics that match the term you're typing.
Tip: You can enter the full search term, or use an asterisk as a
wildcard in your search.
3. If you don't see the term you're looking for in the auto-suggest list,
click Search to see the full search results.
When you get your search results, use the filters on the left side of the
page to refine your results.
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* HOW DO I SEARCH FOR PEOPLE?
You can search for community members by name or by rank. The name you
search for must be at least three characters long.
To search for users:
1. Click Users in the drop-down list to the left of the Search button.
2. Start typing the name of an individual user or the name of a rank.
Auto-suggest shows the names of users who match the name you're
typing. When you enter a rank, auto-suggest lists all users who have
that rank.
Tip: You can enter the full user or rank name, or use an asterisk as a
wildcard in your search.
3. If you don't see the user you're looking for in the auto-suggest list,
click Search to see the full search results.
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* POSTING MESSAGES
* HOW DO I POST A MESSAGE?
To post a message:
1. Go to the board where you want to post.
2. Click the New Message link.
3. In the Subject field, enter your message title.
Tip: Make your subject clear and concise, as it's the only part of the
message that shows up on the message-listing page.
4. In the Body field, type your message. Be sure to include all necessary
details, especially for technical topics.
5. Format and spell check your message, as needed.
6. Click Submit Post.
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* HOW DO I REPLY TO A MESSAGE?
Click Reply to respond to a particular post.
The Reply Message screen is similar to the Post Message screen, with these
differences:
* When you reply to a post, the subject line is filled in automatically.
You can change it if you want.
* You can paste the message to which you are replying into the body of
your reply by clicking Quote Message.
Your reply is added to the existing thread. It won't create a new thread.
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* CAN I CREATE "CANNED" OR "BOILERPLATE" RESPONSES?
Yes. You can use macros to create boilerplate text that you can paste into
any message. You can create up to 9 macros.
To set up a macro for boilerplate text:
1. Sign in to the community.
2. Go to My Settings > Macros.
3. Enter a short but memorable name in the Macro Title field.
4. In the Macro box, enter your boilerplate text. (You can use HTML tags
if your community allows it.)
5. Click Save.
Tip: To add text at the bottom of your posts, you can include that text as
part of your signature instead of using a macro.
To add your boilerplate text to a post:
1. Go to a post.
2. In the comment area, place your cursor where you want to add the
boilerplate text.
3. Open the Macros menu and select the macro you want to add.
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* BOOKMARKS, SUBSCRIPTIONS, AND RSS
* HOW DO I USE BOOKMARKS?
Bookmarks enable you to list community content (boards, articles, ideas,
topics, or individual posts) on a special page so you can easily find it
again.
To bookmark a piece of content:
1. Go to the item you want to bookmark.
2. To bookmark a location, choose (Location) Options > Bookmark.
To bookmark a specific post, go to the post and choose (Post) Options
> Bookmark.
To view and manage your bookmarks:
1. Go to My Settings > Subscriptions & Notifications.
2. Click My Bookmarks.
You can click a bookmark to go to the item.
3. To delete a bookmark, click the check box for the bookmark and click
Bookmark Options > Delete Selected Bookmarks.
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* HOW DO I USE SUBSCRIPTIONS?
Subscriptions let you get email updates whenever new content appears in an
area of the community that you're interested in. You can subscribe to a
board, a blog article, an idea exchange, or any other location in the
community. You can also subscribe to a specific post.
To subscribe a piece of content:
1. Go to the item you want to subscribe to.
2. To subscribe to a location, click (Location) Options > Subscribe.
To subscribe to a specific post, go to the post and click (Post)
Options > Subscribe
To view and manage your subscriptions:
1. Go to My Settings > Subscriptions & Notifications.
2. Click My Subscriptions to see a list of the items you've subscribed
to.
You can click a subscription to go to the item.
3. To delete a subscription, click the check box for the subscription and
click Email Subscription Options > Delete Selected Subscriptions.
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* KNOWLEDGE BASE
* WHAT IS A KNOWLEDGE BASE?
A knowledge base (also called a tribal knowledge base) is a collection of
articles that captures and organizes helpful community information.
Knowledge bases are great community resources for several reasons:
* You can search for knowledge base articles or use special navigation
links that let you browse through the community's knowledge bases.
* After you find an article, you can add your comments and maybe even
edit the article (if you have the right permission). If the article's
publisher incorporates your comment into a later version of the
article, you'll get credit as a contributor.
* Articles can contain some of the same rich media as other posts,
including images and attachments.
* Each article contains lists of contributors and related links.
Contributors could be community members whose posts or comments are used
in the article, authors who put the article together, or editors who
reviewed or refined it. Related links take you to posts that were used in
the article or other posts that the authors thought you might find helpful
or interesting, including forum messages, blog articles, and ideas
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* HOW CAN I VIEW A KNOWLEDGE BASE?
You can view a knowledge base article in a number of ways.
To go to the knowledge base for a board or forum, click the book icon next
to the forum name on the community page. Then, you can browse the list of
articles and choose one to read.
To search for a knowledge base article, enter a search keyword and choose
Knowledge Base in the list to the left of the Search button. Then, you can
use search results filters to zero in on the article you want.
To go to an article related to a post, click the Knowledge Base links at
the top of the article. You might find links to articles based on the
post, links to articles related to the post, or both
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* HOW DO I NOMINATE CONTENT FOR A KNOWLEDGE BASE?
If you find great community material (helpful questions and answers or
just plain useful information), you can nominate it as a knowledge base
article. The people responsible for your community's knowledge base
evaluate your nomination, and if it's accepted, knowledge base authors can
use it as the basis for a knowledge base article.
To nominate content:
1. Go to the topic you want to nominate.
2. Click Topic Options > Nominate to Knowledge Base.
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* HOW CAN I CONTRIBUTE TO A KNOWLEDGE BASE?
You can contribute to knowledge bases by:
* Writing good answers to questions posted in the community.
* Accepting good solutions to your questions (this automatically
nominates the post to the knowledge base).
* Nominating good posts you find in the community.
* Reviewing or editing articles (if you have the right permission)
* Commenting on published articles. Every time you contribute to an
article (by adding more information, providing clarification, or just
helping to keep published articles up to date), you receive credit for
your contributions.
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* HOW DO I EDIT A KNOWLEDGE BASE ARTICLE?
To edit a knowledge base article:
1. Click Edit on the article page.
Note: You only see the Edit button if you have permission to edit the
article.
2. Click in the section you want to edit and make your changes.
You can edit text, add text, or drag content from the clipping area on
the right side of the Editor.
3. To search for additional material, enter a search term and click
Search.
4. To find tagged material, click the Tags tab and click a related tag.
5. Format text, spell check the content, and add contributors or related
links as needed.
6. Add a revision note that explains your changes.
7. Click a save option: Save, Save & Request Review, or Save & Request
Publication.
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* BLOGS
* WHAT'S A BLOG?
A blog is an online journal written by one or more authors. Blog articles
usually appear in reverse-chronological order, so you see the most recent
article first, followed by earlier articles. Some blogs have comments from
readers, which you can read by clicking the Comments link at the bottom of
the article.
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* HOW DO I POST A COMMENT ON A BLOG?
Posting a comment on a blog is a lot like replying to a message on a
board. If the blog is open for comments, you'll see a post a comment link
or a comment count link at the bottom of the article.
To post your comment:
1. Click Comment or Post Your Comment.
You can post a comment to an article or to someone else's comment.
2. Type your comment in the comment area.
You can use simple HTML and quote the article you're commenting on.
Tip: Unless you have special permissions, you can't edit or delete a
comment after it's posted, so be sure to preview your comment and
spell check first.
3. Click Post Your Comment.
Some blogs display new comments almost immediately. Other blogs don't
display new comments until the blog author or a moderator approves them.
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* CAN I POST A BLOG COMMENT WITHOUT REGISTERING OR LOGGING IN?
Yes, however, you must provide your name (which we'll show) and your email
address (which we won't). You might also be able to enter a web site URL
to display with your comment. Then, simply type your comment and click
Post Your Comment.
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* WHERE IS MY BLOG COMMENT? I POSTED A COMMENT, BUT DON'T SEE IT.
Some blogs display new comments almost immediately. Other blogs don't
display new comments until the blog author or a moderator approves them.
If your comment doesn't appear immediately, check back in a few minutes.
If it still doesn't appear, your comment is most likely in the approval
queue.
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* CAN I EDIT OR DELETE MY BLOG COMMENTS?
No, you can't. Be sure to check your spelling and preview your comment
before you post it.
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* HOW DO I SHARE A BLOG ARTICLE WITH FRIENDS?
To share blog articles with friend, you can use any shared bookmarking,
social network, or other tracking service, such as Del.icio.us, Digg,
Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter.
However, you must have a valid account with the service.
To share a blog article:
1. Go to the article you want to share.
2. Click Bookmark.
3. Click the service you want to use.
The next steps depend on the service.
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* CAN I SUBSCRIBE TO A BLOG?
Yes. You can subscribe directly to a blog or an article, or you can
subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use
an RSS reader to view new content that's added to the blog. If you
subscribe directly to a blog or article, you receive an email alert when
new articles or comments are posted.
ToDo this Subscribe to a blog Go to the blog page and click Blog Options >
Subscribe. Subscribe to an article Go to the article and click Article
Options > Subscribe. Subscribe to an RSS feed Go to the blog or
article and click Blog Options > Subscribe to RSS Feed.
Then, save the live bookmark or whatever you usually do to add an RSS
feed.
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* WHAT'S A PERMALINK?
A permalink, short for permanent link, is the URL for a specific blog
article. In an active blog with lots of entries, a particular article
stays on the blog's front page for a short period of time. It becomes hard
to bookmark a specific blog article or to email a link when the article
you want is replaced with something new.
This is where permalinks come in handy. They take you directly to an
article, rather than to the blog's front page, which typically shows only
the last few articles.
To use a permalink:
1. Click Permalink at the bottom of a blog article.
2. Copy the URL that appears in your browser's navigation toolbar.
3. Paste the link wherever you need it.
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* IDEAS
* WHAT'S AN IDEA EXCHANGE?
An idea exchange is a collection of ideas posted by community members.
Ideas can include anything from new product requests to suggestions about
how to improve a product or service. Everyone in the community can see and
vote on the ideas. Idea exchanges offer 3 types of ideas:
* Hot ideas (popular right now)
* Top ideas (received the most kudos)
* New ideas (most recent)
Adding an idea is just like posting a message on a board, and voting for
ideas is like giving kudos. You can post comments on ideas the same way
you do on blog articles. Your community might use labels to help organize
related or similar ideas, and assign a status to each idea so you know
which ideas might be considered or implemented
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* HOW DO I POST AN IDEA IN AN IDEA EXCHANGE?
Posting an idea is just like posting a message on a board.
To post your idea:
1. Go to the idea exchange where you want to post an idea.
Tip: It's a good idea to search the idea exchange first to make sure
that someone else hasn't already posted the same idea.
2. Click New Idea.
3. Type an Idea Subject and the body of your idea.
You can use simple HTML, format the text, or add links or images. You
can also preview your idea and check your spelling before you post the
idea.
4. To receive email when someone comments on your idea, click E-mail me.
5. If labels are required, enter or choose one or more labels.
The labels you can choose from are listed below the Label entry area.
Click a label to choose it. Labels make it easy to find related or
similar ideas.
6. (Optional) Add one or more tags.
7. Click Post.
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* HOW DO I VOTE FOR AN IDEA I LIKE?
You vote for an idea by giving it kudos. Just click the Kudos! button next
to the idea. If you change your mind, you can revoke your kudos later.
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* HOW DO I POST A COMMENT ON AN IDEA?
To post your comment:
1. Go to the idea exchange where you want to post an idea.
Tip: Search the idea exchange first to make sure that someone else
hasn't already posted the same idea.
2. Click New idea.
3. Enter your idea.
You can use simple HTML, format the text, or add links or images.
4. Preview and spell check your idea, if needed.
5. To receive email when someone comments on your idea, click Email me.
6. If labels are required, enter or choose one or more labels. The label
options are listed below the Label entry area. Labels make it easy to
find related or similar ideas.
7. (Optional) Add one or more tags.
8. Click Post.
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* CAN I EDIT OR DELETE MY IDEAS COMMENTS?
No, you can't. Be sure to check your spelling and preview your comment
before you post it.
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* HOW DO I SHARE AN IDEA WITH FRIENDS?
To share ideas with friend, you can use any shared bookmarking, social
network, or other tracking service, such as Del.icio.us, Digg, Reddit,
Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter. However,
you must have a valid account with the service.
To share an idea:
1. Go to the article you want to share.
2. Click Bookmark.
3. Click the service you want to use.
The next steps depend on the service.
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* CAN I SUBSCRIBE TO AN IDEA?
Yes. You can subscribe directly to an idea or an idea exchange, or you can
subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use
an RSS reader to view new content that's added to the idea exchange. If
you subscribe directly to an idea or idea exchange, you receive an email
alert when new ideas or comments are posted.
ToDo this Subscribe to an idea exchange Go to the idea exchange page and
click Idea Exchange Options > Subscribe to this Idea Exchange. Subscribe
to an idea Go to the idea and click Idea Options > Subscribe to this Idea.
Subscribe to an RSS feed Go to the idea exchange or idea and click
Idea Exchange Options > Subscribe to this Idea Exchange's RSS Feed or Idea
Options > Subscribe to this Idea's RSS Feed.
Then, save the live bookmark or whatever you usually do to add an RSS
feed.
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* WHAT'S A PERMALINK?
A permalink, short for permanent link, is the URL for a specific idea in
an idea exchange. In an active idea exchange with lots of entries, a
particular idea will only stay on the New Ideas tab for a short period of
time. It becomes hard to bookmark a specific idea or to email a link when
the idea you want is replaced with something new.
This is where permalinks come in handy. They take you directly to a
specific idea, rather than to the idea exchange's front page.
To use a permalink:
1. Click Permalink at the bottom of an idea.
2. Copy the URL that appears in your browser's navigation toolbar.
3. Paste the link wherever you need it.
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* IMAGES
* WHAT IS AN IMAGE GALLERY AND HOW DO I VIEW IT?
An image gallery is a collection of images that you or other community
members have uploaded. Each community member who has permission to upload
images has an image gallery. You can view your own image gallery as well
as the image galleries of other community members. When you look at
another user's gallery, you see the approved images that the user has
chosen to share
To view your image gallery:
1. Go to your profile page.
A preview of your image gallery appears on the right.
2. Click View Image Gallery.
To view another user's image gallery:
1. Click the community member's user name to go to that user's profile
page.
A preview of that user's shared images appears on the right.
2. Click View Image Gallery.
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* HOW DO I UPLOAD AN IMAGE TO MY IMAGE GALLERY?
Starting from your image gallery, you choose the image and name it. There
are size limitations, of course, and a community moderator must approve
your image before it appears in your gallery or you can insert it in a
post
To upload an image to your image gallery:
1. Go to your profile page.
2. Click View Image Gallery.
3. Click Browse and select an image file to be uploaded.
A preview of the image.
4. Type a title for the image.
5. Click Hide in Gallery (Private) to make this image private.
Private images never appear when other community members view your
image gallery. They only appear if you insert the image in a post.
6. Click Save to Gallery.
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* HOW DO I USE AN UPLOADED IMAGE AS MY PERSONAL AVATAR?
You can use any approved image you've uploaded as your personal avatar.
To use an uploaded image as your personal avatar:
1. Sign in to the community.
2. Go to My Settings > Avatars.
3. Click From the Community or From Uploaded Images.
4. Click the image to use as your personal avatar.
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* HOW DO I INSERT AN IMAGE IN A POST?
You can insert images from your computer (this uploads the image to your
gallery), from your image gallery (if the image has been approved), or
from another location on the web.
To insert an image in a post:
1. Start a new post.
2. Click Photo in the editorâs toolbar.
3. Choose one of the image source options and follow the on-screen
instructions.
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* MY FRIENDS CAN'T SEE THE IMAGES I'VE UPLOADED. WHERE ARE THEY?
For your protection, your community requires a moderator to approve all
uploaded images before they can be displayed. Although you can see your
uploaded images that are awaiting approval or flagged for review, other
community members who view your images can only see the ones that have
been approved.
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* WHAT IS A PRIVATE IMAGE?
A private image is one that only you can see. Each time you upload an
image, you can decide whether you want that image to appear in your image
gallery. If you choose no, the image is private. Remember, a moderator
must approve all uploaded images before your can use them in a post or
display them in your gallery.
To change the privacy setting for an image:
1. In your gallery page, click the check box below the image you want to
change.
2. Click Image Options > Make All Checked Images Public or Private.
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* IMAGES (VERSION 2)
* INTRODUCING IMAGES (VERSION 2)
There are now two versions of the image upload feature that communities
can use. The choice is made by the community manager and applies to the
entire community.
In communities that use Images (Version 2) you can organize uploaded
images into albums and images become more like posts: you can give kudos
to images you like and comment on images in your own albums and those of
other community members.
Here's what's new in Images (Version 2):
* You can organize your images in albums. You start with default public
and private albums that contain any images you might already have
uploaded.
* When you upload an image you can place it in an existing album or
create a new one.
* You change the privacy setting for images by moving them between
private and public albums.
* When you view the images in an album you can use a new carousel control
near the top of the page to scroll through the images.
* You can add a description and tags to an image and choose the one you
want to use as the album cover.
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* HOW DO I VIEW IMAGES?
You can view all photos and graphic files you upload to the community on
your Albums and Images page. This page displays images in two ways:
* The Albums tab displays all of your image albums, including the default
Public and Private albums that contain any images you might have
already uploaded. You can create new albums when you upload images and
move images between albums as needed.
* The All Images tab displays all of the images you have uploaded
To view your images:
1. Go to your profile page.
A preview of your uploaded images appears on the right.
2. Click View My Images.
3. To view all the images in an album, click the album. Click an image to
see more about it.
To view all of your images, click All Images.
To view another user's public images:
1. Click the community member's user name to go to that user's profile
page.
A preview of that user's shared images appears on the right.
2. Click View My Images.
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* HOW DO I COMMENT ON AN IMAGE?
To comment on an image:
1. Go to the Albums and Images page of the image's owner.
2. Open the album that contains the image you want to comment on and
click the image.
3. Click Kudos.
4. (Optional) Click Add Tag, enter the tag, and click Add.
5. Click in the comment editor, type your comment, and click Post Your
Comment.
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* HOW DO I UPLOAD IMAGES?
Depending on your starting point, you choose one or more images, choose
the album where they'll be located, and upload. There are size
limitations, of course, and a community moderator must approve your images
before others can see them. You can upload images from:
* Your Albums and Images page
* Any of your individual Album pages
* Post Message, Answer, Comment, Article, and other Post pages
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* HOW DO I EDIT AN IMAGE?
You can change the name, add a description, and apply tags to an image,
but you can't edit the actual image in the community. If you want to edit
the image, you need to do that outside the community and upload the edited
image.
To edit information about an image:
1. Go to your Albums and Images page.
2. Open the album that contains the image you want and click it.
3. Click Edit to change the image title, add a description, and enter
tags.
4. To display an image on the front of the album, click Use this image
for the album cover.
5. Click Save.
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* HOW DO I INSERT AN IMAGE IN A POST?
To insert an image in a post:
1. Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions
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* WHAT IS A PRIVATE IMAGE?
A private image is one that only you (and community moderators with
permission) can see. When you upload an image, you can place it in a
private album or public album. Moderators must approve all uploaded images
before you can use them in a post or display them in your My Images list.
To change the privacy setting for an image:
1. Click the image to go to the image page.
2. Click Image Options > Move Image.
3. Choose an album and click Move. To make an image private, move it to a
private album. To make a private image public, move it to a public
album.
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* WHAT ARE IMAGE ALBUMS?
You use image albums to organize the photos and other graphics that you've
uploaded to the community. By default, you start with two albums: Private
and Public. Your community manager determines the number of albums you can
create.
To edit an image album:
1. Go to your Albums and Images page.
2. Choose an album.
3. Edit the album name or description or change the privacy setting as
needed.
4. Click Save.
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* MY FRIENDS CAN'T SEE THE IMAGES I'VE UPLOADED. WHERE ARE THEY?
For your protection, your community requires a moderator to approve all
uploaded images before they can be displayed. Although you can see your
uploaded images that are awaiting approval or flagged for review, other
community members who view your images can only see the ones that have
been approved.
Close
* HOW DO I USE AN UPLOADED IMAGE AS MY PERSONAL AVATAR?
You can use any approved image you've uploaded as your personal avatar.
To use an uploaded image as your personal avatar:
1. Sign in to the community.
2. Go to My Settings > Avatars.
3. Click From the Community or From Uploaded Images.
4. Click the image to use as your personal avatar.
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* CONTESTS
* WHAT'S A CONTEST?
Contests are a fun way to share content with your community. Anyone in the
community can see and vote on your contest entries. Entries are organized
into three groups:
* Hot Entries (popular right now)
* Top Entries (received the most kudos)
* New Entries (most recent entries)
Adding an entry is just like posting a message on a board, and voting
for entries is just like giving kudos.
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* HOW DO I POST AN ENTRY IN A CONTEST?
To post your entry:
1. Go to the contest you want to enter.
2. Click New Entry.
3. Enter your subject and description.
You can use simple HTML and format the text. Depending on the contest
rules, you can also add links, images, or videos.
4. To receive email when someone comments on your entry, click Email me.
5. If labels are required, enter or choose one or more labels.
Available labels are listed below the Label entry area. Labels make it
easy to find related or similar entries.
6. Click Post.
Close
* HOW DO I VOTE FOR AN ENTRY I LIKE?
You vote for an entry by giving it kudos. Just click the Kudos button next
to the entry. If you change your mind, you can revoke your kudos later.
Close
* HOW DO I POST A COMMENT ON AN ENTRY?
Posting a comment on an entry is a lot like replying to a message on a
board. If the entry is open for comments, you'll see a post a comment link
or a comment count link at the bottom of the entry.
To post your comment:
1. Click the Comment or the Comment count link.
You can post a comment to an entry, but not to other comments.
2. Type your comment in the Comment area.
You can use simple HTML and quote the entry you're commenting on. You
can't edit or delete a comment after it's posted.
3. Click Post Your Comment.
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* CAN I EDIT OR DELETE MY CONTEST ENTRY COMMENTS?
No, you can't. Be sure to check your spelling and preview your comment
before you post it; you can't edit a comment once it's posted.
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* HOW DO I SHARE AN ENTRY WITH FRIENDS?
To tell your friends about a contest entry, you can use any of dozens of
shared bookmarking, social network, or other tracking services, such as
Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon,
Technorati, or Twitter.
To share a contest entry:
1. Go to the entry you want to share.
2. Click Bookmark.
3. Click the service you want to use.
The next steps depend on the service.
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* CAN I SUBSCRIBE TO A CONTEST ENTRY?
Yes. When you subscribe, you will receive an email alert when new entries
or comments are posted.
ToDo this Subscribe to a contest Go to the contest page and click Contest
Options > Subscribe. Subscribe to an entry Go to the entry and click Entry
Options > Subscribe.
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* WHAT'S A PERMALINK?
A permalink, short for permanent link, is the URL for a specific contest
entry. In an active contest with lots of entries, a particular entry will
only stay on the New Entries tab for a short period of time. It becomes
hard to bookmark a specific entry or to email a link when the entry you
want is replaced with something new.
This is where permalinks come in handy. They take you directly to a
specific entry, rather than to the contest's front page.
To use a permalink:
1. Click Permalink at the bottom of an entry.
2. Copy the URL that appears in your browser's navigation toolbar.
3. Paste the link wherever you need it.
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* ACCEPTED SOLUTIONS
* WHAT IS AN ACCEPTED SOLUTION?
An Accepted Solutions is a way for you to choose the reply that best
answers a question that you've posted. When you accept a solution, both
the question and the solution get special icons and links that take you
directly from the question to the answer.
An Accepted Solutions icon also appears on boards and in search results so
you can see which messages have solutions.
You can mark a solution as accepted only for questions that you've posted
(you started the thread). Community moderators can also mark one of the
replies to a message as an accepted solution
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* HOW DO I MARK A MESSAGE AS A SOLUTION?
To mark a message as a solution, click Accept as Solution on the reply.
If you change your mind or if another reply provides an even better
answer, you can revoke the first selection and accept the second reply.
To revoke an accepted solution, click Options > Not the Solution.
You can choose another solution or leave the question unsolved.
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* KUDOS
* WHAT ARE KUDOS?
Kudos is a content rating system that lets you vote for the messages you
think are the most useful or important.
When you give kudos to a message, you are giving a thumbs-up for good
content and a pat on the back to its author. Your kudos help to boost the
value of certain messages and enhance the reputation of their authors.
Giving kudos is as easy as a single click, but the impact of kudos ripples
across the community.
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* HOW DO I GIVE KUDOS?
You can give Kudos to any posts in the community except your own.
To give kudos to a message and its author, click Kudos on the message.
If you change your mind about the quality of the message, you can revoke
your kudos.
To revoke kudos you've given, click the Kudos button again.
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* HOW CAN I SEE WHO'S GIVEN ME KUDOS?
Want to know who thinks a message is good? It's easy to find out which
regular community members and community experts have given kudos to a
message. Kudos from community experts can carry more weight than those
from brand new members. (Community administrators can choose to have kudos
granted by experts carry more weight than kudos granted by regular
members.)
To see who's given you kudos:
1. Go to the message page.
2. Click the Kudos total.
The Who Kudoed this Message page shows you all the community members
who've given kudos to the message.
3. Click Experts to see kudos given by high-ranking members of the
community.
Experts are usually moderators and other users who had a kudos weight
of more than 1 when they gave the message kudos.
4. Click the Date Kudoed, User ID, or or kudos link to sort this page by
the date the kudos were given, the name of the user who gave kudos or
by the kudos count.
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* HOW CAN I SEE WHICH MESSAGES OR AUTHORS HAVE RECEIVED THE MOST KUDOS?
There are usually two kudos leaderboards on the community's front page --
one for authors and another for messages. The author's leaderboard shows
who has received the most kudos. The message leaderboard showcases the
most kudoed messages. Links from the front-page leaderboards take you to
the full leaderboard pages.
To view the Top Kudoed Messages leaderboard, click view all from the front
page module.
To view the Top Kudoed Authors leaderboard, click view all from the front
page module.
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* HOW CAN I SEE WHO HAS GIVEN ME KUDOS?
To see who's given you kudos:
1. Go to you profile page.
Your Profile pages shows the names of community members who have given
you kudos, the messages they kudoed, your top kudoed messages, and the
kudos you've given.
2. To see all of your recent kudos activity in an area, click view all.
3. Click the tabs to see more info about your kudos activity.
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* WHAT IS KUDOS WEIGHT?
Your kudos weight is the number of kudos you give each time you click
Kudos!.
If you're new to the community, your kudos weight is probably 1 (each kudo
counts as 1). More experienced community members might have a higher kudos
weight, so they could give two kudos, ten kudos, or more each time they
click.
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* WHY CAN'T I GIVE KUDOS TO SOME MESSAGES?
There are a few reasons why you might not be able to give Kudos to a post.
* You've already given Kudos to this message (you can only give them
once).
* You wrote the message (you can't Kudo your own messages).
* Your community manager wants you to give Kudos only to a message that
starts a thread and not to replies.
* Your community manager has turned Kudos off for a message or a forum.
* Your community manager has frozen Kudos for this message. You can still
see how many Kudos the message has received, but you can't Kudo it any
more.
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* WHERE DID THE KUDOS NUMBER GO?
Sometimes a message gets so many kudos that we run out of space to show
the number. When that happens, you'll see a Hot Kudos symbol or icon
instead of the kudos count on the kudos badge.
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* TAGGING
* WHAT IS A TAG?
A tag is a single keyword or phrase that describes the topic, theme, or
subject of a post. You can add as many tags as you want and so can other
community members. For example, in a post about a mouse, you might add
these tags: mouse, USB mouse, optical mouse, wireless, DPI.
Be sure to use commas between tags.
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* WHAT IS A TAG CLOUD?
A tag cloud displays tags used frequently within the community or within
an area of the community. The more frequently a tag is used, the larger it
appears in the tag cloud. By looking at a tag cloud, you can get a sense
of what the hot topics are in a given area.
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* WHAT CAN I DO WITH TAGS?
Tagging is a way to help other users discover interesting posts. It's also
a way to organize content in the community that you think is related. When
you apply tags to a post, you add to the value by providing another way
for people to find it.
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* WHY DO PEOPLE TAG?
Some users will tag posts for their own convenience in finding them later.
Other users enjoy helping categorize interesting posts for the benefit of
the community. Users who tag lots of posts gain status by appearing on Tag
Leaderboards.
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* HOW DO I TAG?
To add a tag:
1. Navigate to an interesting post or comment.
2. Click in the Add field and type your tags (separated by commas).
3. Click Add Tag.
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* WHERE ARE MY TAGS?
You can find messages you've tagged by visiting your profile and clicking
the tag. You can also click on a tag on any cloud and look at the Most
Tagged section.
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* LABELING
* WHAT ARE LABELS?
Labels are used within a community to help categorize articles in a
variety of discussion styles; forums, blogs, Q&A, ideas, TKBs. Labels
enable you to categorize the content you write based on the themes or
content in the article. For example, in a support Q&A for troubleshooting
connectivity issues with your smart phone, you might apply labels like
"iPhone", "Galaxy", "AT&T", or "Verizon".
Unlike tags, labels are created by the Community Admin and typically
controlled for consistency and need. Authors must choose/apply labels from
a pre-defined list for the node in which the article appears. Tags are
more freeform and can be created by authors.
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* HOW DO I ADD A LABEL TO MY POST?
To add a label:
1. Navigate to the post you authored.
2. Open the post to edit it.
3. In the Labels field, start typing the label or choose one from the
list. If you add multiple labels, you must separate them with commas.
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* WHO CAN CREATE LABELS?
Typically, only administrators or permissioned members can create new
labels or edit the label list. When the use of labels is enforced, members
must apply a label when submitting posts. Labels can be optionally
predefined, giving administrators complete control over exactly which
labels are used in their community.
Labels are applied at node (board) level, so different settings can be
applied at different boards. One board might be mandatory with a
predefined pool of labels, while another can be completely optional and
enable users to create their own labels.
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* HOW DO I SUBSCRIBE TO A LABEL?
When you subscribe to a label, you will be notified by email when a new
post is created with the label.
To subscribe to a label:
1. From a particular post with a label, click on the label to filter by
that label. (You can also do this from the labels component.)
2. Click Subscribe.
Note:Your community users can configure their own subscription settings
under My Settings > Subscriptions and Notifications > My Subscriptions and
My Settings > Subscriptions and Notifications > Notification Settings.
One thing to note about labels is that they are applied at node level.
Thus, predefined labels and subscriptions to labels exist only at the node
at which they are applied. For example, if you subscribe to a label named
'contest' at board 1, it will not automatically subscribe you to an
identically named label at board 2. You will have to subscribe twice, once
at each board. This also applies if you add a labels component to your
page to display the most popular labels, these are also designed to work
at node level.
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* PRIVATE MESSENGER
* WHAT IS THE PRIVATE MESSENGER?
Private Messenger enables you to send private notes to other community
members. Private Messenger has two big advantages over email:
* You don't have to know the other member's email address to send the
note. (Also, you don't have to reveal yours.)
* You can read and send private messages without leaving the community,
making it easy to a quick conversation with another community member.
To use the Private Messenger, you must be registered and signed in. You'll
see a Private Message icon at the top of your page. If you have any new
messages, you'll see the number of unread messages next to the envelope
icon.
Click the message count or envelope icon to go to your Private Messages
Inbox.
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* HOW DO I SEND A PRIVATE MESSAGE?
To send a private message:
1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private
Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
Note: Depending on your role in the community, you might be able to
send a message to a group of users based on their role or rank in the
community. If so, you can choose a role or a rank.
5. Enter the subject for the message in the Message Subject area.
6. Type the reply in the Message Body editor.
7. Click Send Message.
You can look for the messages you've sent in the Sent tab.
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* HOW DO I READ A PRIVATE MESSAGE?
To read a private message:
1. Sign in to the community.
If you have any new messages, you'll see the number of unread messages
next to the envelope icon.
2. Click the message count or envelope icon to go to your Private
Messages Inbox.
3. To read a message, click the message subject.
4. To reply to a message, click Reply. Type the reply and click Send
Message.
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* HOW DO I REPLY TO A PRIVATE MESSAGE?
To reply to a private message:
1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private
Messages Inbox.
3. To read a message, click the message subject.
4. To reply to a message, click Reply.
The recipient and subject are automatically entered for you, but you
can edit them.
5. Type the reply in the Message Body editor.
6. Click Send Message.
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* HOW DO I DELETE A PRIVATE MESSAGE?
You can delete messages one at a time as you read them, or in bulk from
your Inbox.
To delete a private message:
1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private
Messages Inbox.
3. To delete a single message, click the message to view it and then
click Delete.
4. To delete all messages, click the Options menu and click Delete All.
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* HOW DO I SEE PRIVATE MESSAGES I'VE SENT TO OTHERS?
To see the private messages you've sent:
1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private
Messages Inbox.
3. Click Sent Messages.
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* WHAT IS MY FRIENDS LIST AND HOW DO I ADD PEOPLE?
Your Friends List is a way to create your own community within a
community.
Depending on your privacy settings, the people on your Friends List can
see your biography, other personal information, or online status. If you
send private messages, you can choose friends from a list instead of
typing their user names.
Note: Your Friends List is available only if your community supports
private messages.
To add people to your Friends List:
1. Sign in to the community.
2. Click the user name of a friend to see the friend's About user name
page.
3. Click Add user name to Friends.
Note: You can remove a person from your Friend's List by clicking "Remove
from Friends". Additionally, you can click "Ignore" to prevent specific
users from contacting you.
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* WHAT IS MY IGNORE USERS LIST AND HOW DO I ADD USERS TO IT?
Most users in an online community get along very well. Sometimes, however,
you might encounter someone you consider a nuisance. If you are receiving
messages that you'd prefer not to receive, you can add the sender to your
Ignored Users list. The system blocks all messages from users on your
Ignored Users list.
To add someone to your Ignored Users list:
1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private
Messages Inbox.
3. Click a message from the user you want to ignore and click Ignore user
name.
To remove someone from your Ignored Users list:
1. Sign in to the community.
2. Click Ignored Users to see the list.
3. Click Remove from Ignored list to begin receiving messages from this
user again.
You can also search for community members and add them to your Ignored
Users list.
To search for a user.
1. On any page, enter a user name in the Search box.
2. Choose Users and click Search.
3. In the Search Results, click the user's name.
4. Click Ignore user name in the Contact area
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