www.nice.com Open in urlscan Pro
149.126.77.97  Public Scan

Form analysis
0 forms found in the DOM

Text Content

 * Login
 * Support
 * Partners
 * Careers

 * Products
    * * Digital Self-Service
         * Digital Self-Service Overview
         * Conversational AI & Chatbots
         * Proactive Conversational AI
         * Interactive Voice Response (IVR)
         * Knowledge Management
         * Self-Service Analytics
         * Self-Service Builder
    * * Journey Orchestration
         * Journey Orchestration Overview
         * Automatic Call Distribution (ACD)
         * AI Routing
         * Predictive Dialer
         * Digital & Voice Channels
         * Chat
         * Messaging
    * * Workforce Engagement
         * Workforce Engagement Overview
         * Workforce Management
         * Quality Management
         * Performance Management
         * Call & Screen Recording
         * Realtime Interaction Guidance
         * Sales Performance Management
    * * CX Analytics
         * CX Analytics Overview
         * Enlighten AI for CX
         * Interaction Analytics
         * Feedback Management
         * Reporting & BI
         * Performance Analytics
         * Customer Journey Analytics
    * * Automation
         * Automation Overview
         * Robotic Process Automation (RPA)
         * NEVA Attended Automation
         * Automation Finder
         * Automation Studio
         * Workforce Intelligence
         * Voice Authentication
    * * Open Cloud Platform
         * Open Cloud Platform Overview
         * Security & Reliability
         * CRM Integrations
         * UCaaS Integrations
         * FedRAMP
         * Voice as a Service
         * CXexchange Marketplace
         * Developer Tools
   
    * CXi - CX Cloud Software Overview Find out more CXi - CX Cloud Software
      Overview

 * Solutions
    * * Business Goal
         * Improve Customer Experience
         * Improve Customer Loyalty
         * Reduce Cost of Service
         * Increase Sales
         * Raise Agent Retention
         * Achieve Compliance Adherence
         * Gain Business Agility
         * Fraud Prevention
         * Optimize Back Office Performance
    * * Where to Start
         * Self-Service
         * Digital Customer Engagement
         * Call Center Software
         * Omnichannel Customer Service
         * Robotic Process Automation (RPA)
         * On-Premises to Cloud Migration
         * Voice of the Customer
    * * Business Type
         * Enterprise
         * Small Business
         * Healthcare
         * Financial Services
         * Business Process Outsourcers (BPO)
         * Government and Education
         * Retail
         * Telecommunications
         * Nonprofit
         * Collections
   
    * Contact Center Solutions Overview Find out more Contact Center Solutions
      Overview

 * Services
    * * Consulting & Expertise
         * Business Consulting
         * Professional Services
         * Implementation Partners
    * * Training & Education
         * Contact Center Training
    * * Support
         * Customer Support
   
    * Contact Center Services Overview Find out more Contact Center Services
      Overview

 * Resources
    * * Resource Library
         * Resource Library Overview
         * Case Studies
         * Webinars
         * Whitepapers
         * Data Sheets
         * Demo Videos
         * Product Videos
    * * Training & Tools
         * Call Center Training
         * Tools and Calculators
    * * Explore
         * Blog
         * Events
         * Glossary of Terms
         * Frequently Asked Questions
   
    * Resource Library Find out more Resource Library

 * Company
    *  * About Us
       * Global Leadership
       * Events
       * Media Center
       * Press Releases
    *  * Corporate Responsibility
       * Market Leadership
       * Investors
    *  * Careers
       * Global Office Locations

 * 
 * America
    * Australia
    * China
    * France
    * Germany
    * Japan
    * United Kingdom

 * Get in Touch

 * Home
 * Company
 * Legal Policies and Guidelines
 * Privacy Policy


NICE PRIVACY NOTICE.

Last Updated: December 30, 2021

Your privacy is important to us. This Privacy Notice explains how NICE Ltd. and
its affiliates (collectively "NICE," "we," "us," and "our") collect, use and
disclose personal data that we handle on our own behalf collected
via https://www.nice.com and other NICE web properties that link to this Privacy
Notice (collectively, the "Website"). This Privacy Notice does not apply to
other online services and applications operated by NICE, and any information
that we handle as a processor or service provider to our customers. We have also
provided below notices related to our processing of Customer Proprietary Network
Information (“CPNI”) and certain privacy notices applicable to NICE employees
who are California residents for purposes of the California Consumer Privacy Act
of 2018 (“CCPA”).

The NICE affiliates which adhere to this Privacy Notice include but are not
limited to the following: NICE Systems UK Limited, NICE Systems, Inc., NICE
Systems Canada, Ltd., NICE Systems Technologies Brasil Ltda., NICE Technologies
Mexico, S. De R.L. DE C.V., NICE France SARL, NICE Systems GmbH, NICE
Switzerland GmbH, NICE Technologies Ltd, NICE Netherlands BV, NICE Systems
Australia Pty Limited, Actimize UK Limited, Actimize Inc., Actimize Ltd.,
Alacra, LLC, inContact, Inc., Mattersight Corporation, Nexidia Inc., NICE
Interactive Solutions India Pvt Ltd and Brand Embassy Limited. Any additional
affiliates of NICE which handle personal data on their own behalf processed
through the Website shall also adhere to this Privacy Notice.


PERSONAL DATA THAT NICE COLLECTS AND PURPOSE OF USE

The following table describes what data is being collected through the Website,
in what manner and for what purposes it may be processed:

How data is collected

What data is collected

For what purposes this data is processed

Category of data collected for CCPA purposes (relevant for California residents
only)

In the course of downloading white papers or other information collateral from
the Website

Full name, contact information (email and phone number), job title, company
name, country

To contact you occasionally regarding NICE's services and products, subject to
applicable laws (for example, where required, subject to your consent). Even if
you authorize NICE to contact you, your authorization may be revoked/withdrawn
by you at any time and you may opt out of NICE's mailing lists by following the
unsubscribe instructions in each of the emails you receive or by contacting us
as described below.

· Identifiers such as a real name, alias, postal address, unique personal
identifier, online identifier, Internet Protocol address, email address, account
name or other similar identifiers (collectively “Identifiers”).

· Professional or employment-related information.

While completing contact forms or interacting with the chatbot on the Website

Full name, contact information (email and phone number), job title, company
name, country; any free text that you choose to provide – please avoid using
free text to provide personal information about you or others; transcripts of
conversations which take place using the chatbot

To contact you if you or someone in your organization requests a product
demonstration or product information, or otherwise to respond to your request,
as applicable.

To contact you occasionally regarding NICE's services and products, subject to
applicable laws (for example, where required, subject to your consent). Even if
you authorize NICE to contact you, your authorization may be revoked/withdrawn
by you at any time and you may opt out of NICE's mailing lists by following the
unsubscribe instructions in each of the emails you receive or by contacting us
as described below.

To respond to enquiries and assist you when interacting with the chatbot.

· Identifiers.

· Professional or employment-related information.

When registering to a webinar or other event on the Website; or other ad hoc
forms that we may add to the website on occasion

Full name, contact information (email and phone number), job title, company
name, country, professional interest and preferences that may relate to the
event or occasion for which the form is available.

To process your registration and participation in the webinar or other event to
you which you have registered.

To contact you occasionally regarding NICE's services and products, subject to
applicable laws (for example, where required, subject to your consent). Even if
you authorize NICE to contact you, your authorization may be revoked/withdrawn
by you at any time and you may opt out of NICE's mailing lists by following the
unsubscribe instructions in each of the emails you receive or by contacting us
as described below.

· Identifiers.

· Professional or employment-related information.

When applying for a position with NICE through the Website

Your CV or resume, full name, contact information (email and phone number),
social profile, biographical information.

To contact you with respect to a potential position in NICE, to the extent that
you have submitted your CV through the Website for a position at NICE.

To process your CV in our information systems dedicated to recruitment and HR
management. We may also forward your CV to our Affiliates, in case the position
subject matter is with such Affiliate.

· Identifiers.

Professional or employment-related information.

· Education information (per the Family Educational Rights and Privacy Act (20
U.S.C. section 1232g, 34 C.F.R. Part 99)).

Data that you provide passively (by using the Website, by navigating the
screens, clicking on buttons etc.)

Information that you have read, the web pages you visited, offers and services
that were of interest to you, the location of the computer and the Internet
Protocol (IP) address through which you had access to the Website, clicks that
the users clicked while on the website (e.g., downloads, view of a video, shares
to social media, scroll depth, links clicked)

Improve, modify and update NICE services and content offered on the Website.

To monitor and ensure the orderly and proper operation and development of the
Website and associated services.

To analyze and provide statistical information to third parties.

To improve and customize your experience and the content that is presented to
you on the Website.

· Internet or other electronic network activity information, including, but not
limited to,

· browsing history, search history, and information regarding a consumer’s
interaction with an internet website, application, or advertisement.

When purchasing services via the Website

Full name, address, email, password, answers to security questions, company
name, credit card information

To process payment for the applicable services, to establish an account for
return customers and to provide customer service activities.

· Identifiers.

· Categories of personal information described in Section 1798.80 of the CA
Civil Code

· Commercial information

· Internet or other electronic network activity information

· Professional or employment-related information.


In addition, NICE may process personal data collected via the Website:

 * For any other purpose specified in this Privacy Notice and/or in our Terms of
   Use.
 * To contact you as and when NICE believes it to be necessary for technical,
   administrative or security reasons.
 * To prevent, detect and fight fraud, security threats, or other illegal or
   unauthorized activities.
 * To ensure legal compliance with legal requirements that apply to us and you.
 * To ensure compliance with the Terms of Use that apply to us and you.
 * For the purposes described under the sections titled "Sharing of Information
   with Third Parties" and "Cookies"

We will explicitly indicate the fields designated for mandatory completion. If
you do not enter the requisite data in the mandatory fields, you will not be
able to complete the relevant contact form. It is important that you understand
there is no requirement by law for you to provide NICE with your personal
details – the information you share with us is entirely voluntary.

By providing any personal data to NICE you warrant and represent that the
information you provide is complete, accurate and correct. Your failure to do so
will likely result in NICE being unable to contact you about your inquiries. It
is your responsibility to update NICE if any of the information your provided is
no longer correct or accurate, and inform NICE of the required updates.

It is important that you understand there is no requirement by law for you to
provide NICE with your personal details – the information you share with us is
entirely voluntary, and you may avoid providing such information either by not
filling in specific forms or by disabling cookies (please see more information
on that in the Cookies section).


OUR LEGAL BASIS FOR PROCESSING

We will only process your personal information on our own behalf where we have a
legal basis to do so. The following are the legal bases under which we process
your information in the manners specified above:

 * As permitted by applicable law.
 * Legal obligation – we may process your personal information as necessary to
   comply with the law (not including contractual obligations).
 * Performance of a contract to which NICE and you are parties.
 * Legitimate interests - we may use your personal data where we have legitimate
   interests to do so. For instance, we analyze users’ behavior on the Website
   to continuously improve it and we process information for administrative,
   fraud detection and other legal purposes.
 * Consent - where no other legal basis for processing applies, we may process
   your personal data based on your consent as you will be asked to provide from
   time to time.


JOINT CONTROLLERSHIP

Currently, NICE does not jointly determine the purposes and means of processing
the Website personal data with any third-party (a “joint controller”). If a
joint controller situation is established in regard to your personal data, the
essence of the legal arrangement between NICE and such other controller shall be
made available to you upon request.


SHARING OF INFORMATION WITH THIRD PARTIES

We do not, and currently do not intend to, sell any of your personal data to any
third party. NICE will not transfer your personal details or any information
collected pertaining to your activities on the Website (provided that such
details and information identify you personally) to any third party, except in
the following cases or as otherwise outlined in this Privacy Notice.

NICE reasonably believes that you have breached the Terms of Use, or performed
any act or omission that NICE reasonably believes to be violating any applicable
law, rules, or regulations, NICE may share your information with law enforcement
and other competent authorities and with any third party that may consult NICE
or assist in in connection with any such breach as may be required to handle any
result of your wrongdoing; including without limitation, in order to contain,
remediate, prevent, investigate any such breach, and/or establish or exercise
any of NICE’s legal rights.

Further, your personal data may be disclosed:

 * As permitted or required by, or in response to lawful requests by applicable
   local law enforcement agencies or regulatory agencies, or agencies with
   responsibility to oversee and enforce national security;
 * In any case of dispute, or legal proceeding of any kind between you and NICE,
   or between you and other users or third parties;
 * In any case where NICE may reasonably believe that sharing information is
   necessary to prevent serious damage to you or to your property or to any
   third party or their property;
 * If NICE organizes the operation of the Website within a different framework,
   or through another legal structure or entity, or if NICE is acquired by, or
   merged with another entity, provided however, that those entities agree to be
   bound by the provisions of this Privacy Notice; and
 * NICE may share personal data with its Affiliates, for the purpose of
   assisting in the processing activities detailed herein or if such Affiliate
   is the best suited to handle your enquiry.

NICE may share personal data with its service providers for the purpose of
helping NICE execute certain tasks outsourced to them, or providing capabilities
NICE requires. The service providers to which NICE provides personal data in
connection with the personal data collected through the Website are: (1) email
service providers for email campaigns management and to send you emails on our
behalf, with the express provision that their use of such information must
comply with our instructions; (2) recruiting service providers, in relation to
activities on the Website related to submission and processing of CV and job
applications through the Website; (3) registration management of users to events
through the website; (4) billing, processing payments, marketing automation,
NICE advertisements on social media, CRM platform, analytics tools providers,
web page building tools, cloud services, support and maintenance operation
tools. Our service providers do not have any right to use your personal data
collected from the Website beyond what is necessary for the purpose of
facilitating their services for us, and are subject to data protection
agreements to the extent required under applicable law.

NICE is also entitled to transfer or share anonymous, statistic or aggregative
information with companies or organizations connected to NICE, and with
suppliers, business partners, advertisers, and every third party, according to
NICE's absolute discretion.


DATA TRANSFERS AND GLOBAL PROCESSING

The Website may be operated in countries other than your own location, and your
personal data may be accessed and/or processed from and/or transferred to
countries other than your own location. We may do this where data is
accessed/processed:

 * by NICE Affiliates for operational, administrative and compliance purposes;
 * by NICE and its Affiliates’ sales, business partners, operational or customer
   support teams in our various locations, as detailed in the Website; and
 * By our service providers, for the purposes we specified above under the
   section "Sharing of Information with Third Parties".

By consenting to the collection and use of your personal information, you agree
to your personal information being transferred and stored in this manner and for
the specified purposes.

The safeguards we deploy for performing such transfers across boundaries:

 * Adequacy. Any transfers to NICE Affiliates may be made on the basis of an
   adequacy decision made by the European Commission.
 * Model Clauses. With some of our processors, we use standard contractual
   clauses approved by the European Commission that are binding standards of
   processing of personal data committed to contractually by third parties
   processing information for us and on our behalf
 * Consent. In the absence of an adequacy decision or Model Clauses, and in the
   absence of any other right to transfer your data, your consent shall serve as
   the basis for such transfer. By accessing and using the Website, you agree
   and understand that your information may be transferred from the EEA or other
   countries in which you may be using or accessing the Website, to other
   jurisdictions outside your own location (including outside the EEA). The
   transfer will be to such third parties as described under “Sharing of
   Information with Third Parties”.


CHILDREN'S PRIVACY

NICE does not knowingly collect personal data from minors who are under the age
of 16 through the Website without appropriate consent. If a parent or guardian
becomes aware that his or her child has provided us with personally identifiable
information via the Website without his/her consent, then he or she should
contact NICE at the information described below. If we become aware that a child
under the age of 16 has provided us with personally identifiable information, we
will delete such information from our files.


COOKIES

A cookie is a small text file that is stored in your web browser that allows
NICE or a third party (such as NICE third party service providers) to recognize
you. Cookies might be used for the following purposes: (1) to enable certain
functions; (2) to provide analytics; (3) to store your preferences; and (4) to
enable ad delivery and behavioral advertising. Cookies can either be session
cookies or persistent cookies. A session cookie expires automatically when you
close your browser. A persistent cookie will remain until it expires or you
delete your cookies. Expiration dates are set in the cookies themselves; some
may expire after a few minutes while others may expire after multiple years.
Cookies placed by the website you're visiting are sometimes called "first party
cookies," while cookies placed by other companies are sometimes called "third
party cookies."

When you access and/or use the Website, NICE or a third party may place a number
of cookies in your browser. Some of the cookies will only be used if you use
certain features or select certain preferences, and some cookies will always be
used.

Each cookie serves one of four different purposes:

 * Essential Cookies: These first party cookies allow users to use a feature of
   the Website such as: (i) staying logged in, or (ii) making purchases.
 * Analytics Cookies: These cookies track information about how the Website is
   being used so that we can make improvements and report on our performance. We
   may also use analytics cookies to test new ads, pages or features to see how
   users react to them. Analytics cookies may either be first party or third
   party cookies.
 * Preference Cookies: These first party cookies store your Website preferences.
 * Ad Targeting Cookies: These third party cookies (also known as "behavioral"
   or "targeted" advertising are placed by advertising platforms or networks in
   order to: (i) deliver ads and tracks ad performance, and (ii) enable
   advertising networks to deliver ads that may be relevant based upon your
   activities.

We use additional technologies to help track user activities and preferences.
For example, we use web beacons (also known as clear gifs, pixel tags or web
bugs). Web beacons are tiny graphics (about the size of period) with a unique
identifier that are embedded invisibly on web pages or emails. They are used to
track user activities and communicate with cookies. You cannot opt out of web
beacons used in webpages, but you can limit their use by opting out of the
cookies they interact with. You can opt out of web beacons used in emails by
setting your email client to render emails in text mode only.

Finally, we may set cookies that monitor links to our website that we send to
you (if you have consented to receiving emails from us). These cookies are used
to track visitors to our Website sourced from these emails. To avoid these type
of cookies, please follow the explanation below on how to change your browser
cookies settings.

In addition we may use a tracking technology (pixels) in emails to understand
how often our emails are opened and clicked on by our customers. If you do not
wish this tracking to be effected, please change your email software or service
(such as outlook, Gmail etc.) settings to not automatically download images (to
the extent it is not already your default) In some instances, depending on your
email or browser settings, cookies in an email may be automatically accepted
(for example, when you have added an email address to your address book or safe
senders list). Please refer to your email browser or device instructions for
more information on this.

Third party companies like analytics companies and ad networks generally use
cookies to collect user information on an anonymous basis. They may use that
information to build a profile of your activities on the Website and other
websites that you have visited.

If you do not like the idea of cookies or certain types of cookies, you can
change your browser's settings to delete cookies that have already been set and
to not accept new cookies. To learn more about how to do this, visit the help
pages of your browser. Some useful information can also be found
here: https://www.allaboutcookies.org/ Please note, however, that if you delete
cookies or do not accept them, you might not be able to use all of the features
we offer, you may not be able to store your preferences, and some of our pages
might not display properly.


INTEREST BASED ADVERTISING

We engage in interest-based advertising in order to deliver advertisements and
personalized content that we believe will be of interest to you. Advertisements,
emails, and other messages may be delivered to you by NICE or its service
providers based on your online or mobile behavior, your search activity, your
geographic location or other information that is collected by us or obtained by
such third parties using cookies (such as your clicking on our paid ads in
Google or other social networks).

In addition, we and our business partners use third parties to establish
deterministic or probabilistic connections among devices (such as smartphones,
tablets, and computers) to deliver more relevant advertising to you and for
advertising analytics and reporting purposes. This means that information about
your use of websites or applications on your current device may be combined with
information from your other devices. We also may share this information and
other inferences with third parties to allow them to target advertising,
personalize content, or analyze behavior. This allows, for example,
advertisements you see on your tablet to be based on activities you engaged in
on your smartphone. These business partners may share and combine information
from cookies with identifiers (such as device IDs assigned by Google or Apple)
and IP addresses to make connections among related devices. This also allows for
a more personalized experience across the Website.

If you have any questions about our Cookie policy, you may contact us via the
contact information listed below.


CUSTOMER PROPRIETARY NETWORK INFORMATION NOTICE

Certain of NICE's subsidiaries offer communications-related services, including
local and long distance service, as well as the provisioning of
telecommunications equipment. From time to time, those subsidiaries may need or
desire to share your Customer Proprietary Network Information ("CPNI") with
other NICE affiliates and/or with third parties involved in assisting with the
offering of the services described above and also to enhance our ability to
offer products and services tailored to you. Just as the applicable NICE
subsidiary(s) is required to protect your CPNI, so too will these third parties.
Under no circumstances will NICE and/or any NICE subsidiary sell your CPNI to
third parties, or otherwise disclose your CPNI to third parties for marketing
purposes in contravention of this Privacy Notice.

By way of clarification, CPNI comprises of: (i) information about the quantity,
technical configuration, type, destination, location, and extent to which you
use our communication-related services; and (ii) information contained on your
telephone bill concerning the services you receive. That information, when
matched to your name, address, and telephone number, is known as CPNI. Examples
of CPNI include information typically available from telephone-related details
on your monthly bill, technical information, type of service, current telephone
charges, long distance and local service billing records, directory assistance
charges, usage data, and calling patterns. CPNI does not include subscriber list
information, aggregate information, or data not specific to a single customer.

You may examine and correct, if necessary, the CPNI-related personally
identifiable information regarding you that is collected and maintained by us in
our regular business records. In most cases, this information consists solely of
billing and account information. We will correct our records if you make a
reasonable showing that any such information we have collected about you is
inaccurate. If you wish to examine these records, please contact us in writing
at the address listed below. Please give us a reasonable period of time to
locate and, if necessary, prepare the information for your review. You will only
be permitted to examine records that contain personally identifiable information
about your account and no other account.

You have the right to restrict our use of your CPNI by sending a request in
writing to: inContact, Inc., Kimm Partridge, Assistant Corporate Secretary, 75
West Towne Ridge Parkway, Tower 1, Sandy, UT 84070. If you deny or restrict your
approval for any one of our subsidiaries to use your CPNI, you will suffer no
effect, now or in the future, on the services provided to you other than our
ability to provide you with, or otherwise notify you of, the customized
offerings and enhanced services described above.

In the event NICE and/or a NICE subsidiary experiences a privacy breach and CPNI
is disclosed to unauthorized persons, federal rules require that such breach be
reported to law enforcement. Please be aware that we are not permitted by law to
inform customers of the CPNI breach until at least seven (7) days after
notification has been sent to law enforcement (which period may be extended if
law enforcement shall advise us to withhold such information for a longer period
of time).


SOCIAL MEDIA FEATURES

The Website includes social media plugins, including links to Facebook, LinkedIn
and Twitter. These features may collect your IP address, which page you are
visiting on our site, and may set a cookie to enable the plugin to function
properly. Social media features are governed by the privacy policy of the
company providing it.


LINKS TO THIRD PARTY SITES

This Website contains links to other sites that are not owned or controlled by
NICE. Please be aware that we are not responsible for the privacy practices of
such other sites. We encourage you to be aware when you leave our site and to
read the privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies only to information
collected by this Website.


DATA SECURITY

NICE implements data security systems and procedures to secure the information
stored on NICE computer servers. Such systems and procedures reduce the risk of
security breaches, but they do not provide absolute security. Therefore, NICE
cannot guarantee that the Website is immune to unauthorized access to the
information stored therein and to other information security risks.


DATA RETENTION PRACTICES

Subject to your right to deletion as required by law, we will retain your
information for as long as long as is reasonably necessary to engage with you in
relation to the interaction for which we collected your information or as
otherwise permitted by applicable law. We will also retain and use your
information as necessary to comply with our legal obligations, resolve disputes,
and to enforce our agreements.


GDPR DISCLOSURE

You may have the rights prescribed below in relation to personal data processed
by us if you are a data subject in the European Economic Area or your personal
data is otherwise governed by the EU General Data Protection Regulation 2016/679
(“GDPR”):

 * The right to be informed about how your personal data is being used;
 * The right of access to your personal data processed by us, which includes the
   right to obtain confirmation as to whether or not personal data concerning
   you is being processed, and, where that is the case, access to the personal
   data and the purposes of the processing; categories of personal data
   concerned; recipients or categories of recipient to whom the personal data
   have been or will be disclosed; where possible, the envisaged period for
   which the personal data will be stored; the existence of the right to request
   rectification or erasure of personal data or restriction of processing of
   personal data or to object to such processing; the right to lodge a complaint
   with a supervisory authority; where the personal data are not collected from
   the data subject, any available information as to their source; the existence
   of automated decision-making, including profiling; the appropriate safeguards
   relating to the transfer of your personal data outside the EEA.
 * The right to request the correction of inaccurate personal data we hold about
   you;
 * Under some circumstances, the right to request that we delete your data;
 * The right to restrict processing of your personal data;
 * The right to object to processing activities, if the processing is based on
   our legitimate interest;
 * The right to withdraw consent for processing at any time, if the processing
   is based on consent;
 * The right to object to processing of personal data for direct marketing
   purposes at any time;
 * In some circumstances, the right to request that we transfer or port elements
   of your data either to you or another service provider – if the processing is
   based on your consent, and is made by automated means.
 * The right to file a complaint with your Supervisory Authority (in the EEA, as
   prescribed by GDPR).

You may exercise these rights to the extent these rights apply to you by
contacting NICE via the contact information listed below. We will undertake to
respond to your request within the applicable time frame prescribed by
applicable law, and in any event we will make efforts to respond within 30 days
of receipt of your request. Although NICE will make reasonable efforts to
accommodate your requests, in some circumstances we may deem your request
unfounded or not eligible under applicable law. If that should happen, NICE
expressly reserves the right to refuse your request personal data. Before NICE
is able to accommodate any request, provide you with any information or correct
any inaccuracies we may verify your identity by requesting certain information
or identification.


CCPA DISCLOSURE

This section is only applicable to California residents for purposes of
compliance with the California Consumer Privacy Act of 2018 (“CCPA”). Defined
terms used in this section, including but not limited to “Business Purpose”,
“Consumers,” “Personal Information” and “Sale” (or “Sell”) are used as such
terms are defined by and interpreted pursuant to the CCPA.

The categories of Personal Information we have collected about Consumers, for of
which we have disclosed for a business purpose, in the preceding 12 months are
(please refer to the table at the top of this Privacy Notice for more detail):

(1) Identifiers, such as name and Social Security number;

(2) Personal information, as defined in the California safeguards law, such as
contact information and financial information;

(3) Characteristics of protected classifications under California or federal
law, such as sex and marital status;

(4) Commercial information, such as transaction and account information;

(6) Internet or network activity information, such as browsing history and
interactions with the Website;

(7) Geolocation data, such as device location;

(8) Audio, electronic, visual, thermal, olfactory, and similar information, such
as video, photography and call and video recordings;

(9) Professional or employment-related information, such as work history and
prior employer.

(10) Education information, such as school and date of graduation; and

(11) Inferences drawn from any of the Personal Information listed above to
create a profile about, for example, an individual’s preferences and
characteristics.

The sources we have collected this Personal Information from are: directly from
California residents or their representatives.

In the past 12 months, however, we have not “sold” Personal Information relating
to California residents within the meaning of the CCPA. For purposes of this
Privacy Notice, “sold” means the disclosure of Personal Information for monetary
or other valuable consideration.

If you are a California resident, you may request that we disclose to you the
following information covering the 12 months preceding your request:

(1) the categories of Personal Information that we collected about you and the
categories of sources from which we collected such Information;

(2) the business or commercial purpose for collecting Personal Information about
you;

(3) the categories of Personal Information about you that we disclosed to third
parties for a business purpose and the categories of third parties to whom we
disclosed such Personal Information (if applicable); and

(4) the specific pieces of Personal Information we collected about you.

If you are a California resident, you may also request that we delete Personal
Information that we collected from you.

Before NICE is able to accommodate any respond to any request, we may ask to
verify your identity by providing us with certain information or identification.
In some instances, we may decline to honor your request. For example, we may
decline to honor your request if we cannot verify your identity or confirm that
the Personal Information that we maintain relates to you, or if we cannot verify
that you have the authority to make a request on behalf of another individual.
In other instances, we may decline to honor your request where an exception
applies, such as where the disclosure of Personal Information would adversely
affect the rights and freedoms of another consumer or where the Personal
Information that we maintain about you is not subject to the CCPA’s access or
deletion rights, such as information relating to our employees and contractors
that is used for our employment and vendor management purposes.

Nonetheless, you have the right to be free from unlawful discrimination for
exercising your rights under the CCPA.


CALIFORNIA AND DELAWARE “DO NOT TRACK” DISCLOSURES

California and Delaware law require to indicate whether we honor “Do Not Track”
settings in your browser concerning targeted advertising. NICE adheres to the
standards set out in this Privacy Notice and does not monitor or respond to Do
Not Track browser requests.


VIDEO AND PHOTOGRAPHY

Please be aware that NICE will be taking photographs and video in public areas
of any events you may register to through the Website (session rooms, exhibit
halls, etc.). We may use such media in marketing materials, educational products
and publications. Your image and the sound of your voice may be recorded. If you
are identified during the recording, or identify yourself by name, that
information may be included in our materials. Recordings may be edited, copied,
exhibited, published or distributed.


CHANGES TO THIS PRIVACY POLICY

From time to time, NICE may change the terms of this policy. Changes will take
effect once they are posted online. If you do not agree with any of the amended
terms, you must avoid any further use of the Website.


INQUIRIES OR CONCERNS?

You may contact NICE's Data Protection Office and make the requests permitted
pursuant to applicable law by:

 * sending an email to privacy@nice.com
 * calling +1 877 264-4382
 * sending your request via https://info.nice.com/Consumer_Privacy.html



Also of Interest
 * The Top Steps for Smarter Self-Service
 * Notice of NICE’s Annual General Meeting of Shareholders
 * NICE Anti-bribery and Corruption Policy

Company
 * About Us
 * Careers
 * Global Leadership
 * Media Center
 * Investors
 * Awards
 * Global Office Locations
 * Contact Us
 * NICE Public Safety
 * NICE Actimize

Partners
 * NICE Partners Overview
 * Developer Partners (DEVone)
 * CXone Partner Portal
 * Extra NICE Portal
 * NICE User Group

Customer Support
 * Customer Support Overview
 * CXone Support Login
 * NICE Customer Support

Want to Learn More?
Sign Up for the Newsletter
Stay Connected

 * Terms of Use
 * Site Map
 * Privacy Policy
 * Legal

© 2022 NICE


PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer. More information
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Cookies Details‎


BACK BUTTON BACK

Vendor Search Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label


 * 33ACROSS
   
   HOST DESCRIPTION
   
   VIEW COOKIES
   
   
    * Name
      cookie name


 * 33ACROSS
   
   View Privacy Notice
   
   

Confirm My Choices

Cookies Button


WE USE COOKIES

We use cookies to ensure that we give you the best experience on this website.
If you continue without changing your settings, we’ll assume that you are happy
to receive all on the NICE website. However, if you would like, you can change
your cookie settings at any time. To find out more about how we use this
information, see ourPrivacy Policy.

Accept All Cookies
Reject All
Cookies Settings





HI, HOW CAN I HELP?

Let our first-line bot assist you.

Start chat