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5 EMPLOYEE TRAINING 2023 TRENDS YOU NEED TO KNOW

By The Team at Inkling on December 6th, 2022

These five frontline employee training trends should definitely be on your top
priority list if you want your employees and company to flourish in 2023.



If you tend to not pay attention to industry trends, we’re suggesting you take
another look at some of the 2023 employee training trends. Why?

Industry trends are like a thermometer and a compass. On one hand, they can
reveal opportunities and signal if something needs to change. On the other hand,
they also guide important decisions and confirm the proper directions.

And, if we learned anything from the pandemic, it’s that things are shifting and
changing all the time. Many companies that don’t take a serious look at industry
trends often remain stagnant. And we’ve all seen that those companies often
can’t weather the changes. 

Here’s a look at the five trends that you, as an L&D professional, shouldn’t
ignore. 


1. MAKING KNOWLEDGE AVAILABLE WHEN IT’S NEEDED

The pandemic accelerated and compressed projects focused on the digital
transformation of learning, from years to months.  Despite this giant leap
forward, employees still can’t find the information or training they need to do
their jobs. Information confusion is still rampant: 56% of employees can’t find
digital documents when needed while working.  This can lead to decreased
employee confidence and ultimately turnover. 

When you’re looking at workforce development training in 2023, be sure to build
a single source of truth…a centralized hub of knowledge and training.
Decentralized frontline workers, employees working across timezones, or in
remote settings absolutely need to find resources in moments that matter on the
job. If training content is saved in a bunch of different places or locked in an
LMS, this wastes valuable employee time trying to hunt down what they need. 

You want to also make searching this central hub as easy as “Googling” something
on the Internet, as well as organizing content in such a way as to make it as
simple and as intuitive as looking for something to watch on Netflix. 

With a single source of truth, employees become self-sufficient and are able to
solve challenges when they arise. This is how you empower your employees to
perform their best.


2. ENABLING EMPLOYEES TO LEARN WHENEVER AND WHEREVER THEY WANT 

We all know that the world of work has been through massive changes since the
pandemic, and many of these changes have actually been positive. More people are
working remotely and seeing that business can still get done without being tied
to a single location. That’s why workforce development in 2023 must absolutely
include mobile learning.  

Keep employees, no matter where they are, updated on mission-critical knowledge
and training so they always have the relevant information they need. And it’s
not enough these days to simply use browser technology on a mobile device. Your
learning and training content needs to be accessed like a native mobile app,
this is especially true for younger employees who are used to responsive design
without scrolling all over the place to get what they want.

Also with a native mobile learning app, employees don’t have to endure long wait
times for content to load or refresh. That’s because it’s created and optimized
for a specific platform so it’s much more efficient in how it loads and
refreshes content. Mobile apps that were built using a web browser take more
bandwidth and load time can be substantially slower.


3. RETAINING TALENT WITH RESKILLING/UPSKILLING

The talent shortage across all industries isn’t going away any time soon. So,
anything you can do to keep valuable employees is important, especially training
frontline workers in 2023. 

Employees want the opportunity to learn new skills. In fact, this is so
important that 83% of workers place improving their skills as their number one
priority next year, according to a recent survey from Amazon and Workplace
Intelligence. The same study found that 74% of employees are willing to leave
their current job due to a lack of skill-building and career-mobility options. 

Instant reskilling and upskilling, not only benefits employees but can also
benefit you as an employer because it can help you to do more with less.  We
often hear of locations that are short staffed and it is not unusual to need an
employee that usually works in one department fill in with another department
for a shift.  We also constantly hear about the need for someone to help out
with a specific task they have never done before during the day. In both these
cases, you can’t wait for them to take an e-learning course.  They need instant
access to microlearning and a checklist to get the job done right. 

This means you’re going to need to make reskilling and upskilling a priority. As
you look at your learning and training content, determine what can be used to
train employees to replace existing skills (reskilling), what can be used to
help employees learn new skills to grow their career (upskilling), what can be
used to enable employees to function across different departments or areas
(cross-skilling), and what can be used to encourage continuous, long-term
learning (new skilling). If you recognize this need and provide what employees
want, you’re going to be one step ahead in the war for talent. 


4. INFUSING TRAINING WITH COMPANY BRAND

Another big employee training 2023 trend is turning employees into brand
ambassadors. This is especially true for retailers and restaurants because your
frontline workers are the face of your brand in how they deliver service to
customers. The question is how? 

One example comes from our customer, Jack in the Box. Its L&D team was tasked
with modernizing and updating training so it was infused with the company’s hip
branding to truly deliver a unique experience for employees. Working with us,
Jack in the Box was able to put fun into training so employees got the brand
experience and could deliver that onto its customers. 

The key is using content authoring tools that allow for collaboration, branded
templates, interactive media, and mobile availability…without complicated
coding. And, no more creating content in a stand-alone tool and managing it
across multiple learning systems. The right content authoring tool allows your
team to create, manage, update, and distribute content all in one system. 


5. SAYING GOODBYE TO LEGACY TECHNOLOGY 

As we said before, change is happening at a faster pace than ever before. So it
should come as no surprise that most employees are frustrated with inadequate
technology that bogs them down: 71% of employees will switch jobs if they don’t
have the tools to do their jobs well. 

It would be a good idea to pay attention to this learning and development 2023
trend: finding modern tools for today’s problems.

You want a learning platform that’s similar to the technology employees already
use so that they don’t need lots of training just to understand the system so
they can learn what they need to do their job. And employees definitely don’t
want “death by the next button” LMS technology that’s stagnant and out of date. 

Your learning platform should also enable you to quickly update content and
distribute it as fast as things change. Gone are the days of taking 2-3 weeks to
update training content because by the time you get it completed, it’s already
irrelevant. When things move fast, your training content needs to keep pace so
employees can be ready for anything. 

 

So even if you don’t typically follow industry trends, it is a good idea to know
about them in your own L&D planning. By keeping up with the latest developments,
you can ensure that your team and company stays competitive in 2023, and beyond.

About the Author



THE TEAM AT INKLING

We provide easy content authoring, a learner-centric UX, structured learning
paths, and meaningful analytics so you can activate your organization’s most
critical knowledge with simplicity.


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