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Submitted URL: http://email.umi.us/c/eJx1kEluwzAMRU9j72JQpKYsvCgQ5BoBJSqJAKtObWvRnr5Kmg6bCgQE_v84gGlUtj1PgLqXURACYp9HBEQFaMARAA5E3g...
Effective URL: https://quiz.umi.us/quiz/63567d54d9815b001d565d1c/633153e1b76d3038d6e4613a?utm_source=campaign&utm_medium=email&utm_...
Submission: On October 25 via manual from SA — Scanned from US
Effective URL: https://quiz.umi.us/quiz/63567d54d9815b001d565d1c/633153e1b76d3038d6e4613a?utm_source=campaign&utm_medium=email&utm_...
Submission: On October 25 via manual from SA — Scanned from US
Form analysis 1 forms found in the DOM
<form novalidate="" class="ng-untouched ng-pristine ng-valid">
<div class="columns col-gapless">
<div class="column col-6 col-lg-12 section-col-1">
<div class="section-container">
<h3 translate="" class="main-title">Here is the project</h3>
</div>
</div>
<div class="column col-6 col-lg-12 section-col-2 m-advice-hide">
<div class="section-container">
<h3 translate="" class="main-title" style="color: #333333;">Your advice</h3>
</div>
</div><!----><!---->
<div class="column col-12 col-lg-12 col-mx-auto sub-section-2">
<div class="columns">
<div class="column col-6 col-lg-12 col-mx-auto section-col-background">
<div class="section-container">
<h2 class="section-title">Issue</h2>
<div class="section-description padding-bottom">Mobile Network Operators contact centers are a key point of interaction with customers.<br>However, they remain an important source of fraud, resulting in revenue loss for the mobile
operator and an annoying verification process for the customer (multiple questions to verify the customer's identity).<br><br><strong>Today, it is not possible to implement efficient fraud protection measures and customer identification
without having a negative impact on the customer experience.</strong><br><br>Furthermore, integrating a new anti-fraud service into the contact center infrastructure remains complex and costly. <br></div>
</div>
</div>
<div class="column col-6 col-lg-12 col-mx-auto padding-top">
<div class="section-container">
<h3 translate="" class="main-title m-advice-show" style="color: #333333;">Your advice</h3>
<div><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">1. To what extent do you agree with this statement on frauds in contact
centers?</label><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question radio-question__likert-scale" id="">
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Strongly disagree</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Disagree</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Neutral</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Agree</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Strongly agree</div>
</div><!----><!---->
</div><!----><!----><!----><!----><!----><!---->
</div>
<div _ngcontent-umi-quiz-c52="" class="comment-container"><app-add-commentary _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c51="">
<div _ngcontent-umi-quiz-c51="" class="comment"><button _ngcontent-umi-quiz-c51="" type="button" translate=""
class="button is-link is-primary text-underline text-sm p-no-left"><i _ngcontent-umi-quiz-c51="" class="icon icon-arrow-down icon-left"></i><span _ngcontent-umi-quiz-c51="" translate="">Add a
comment</span></button><!----><!----><!----></div>
</app-add-commentary></div><!---->
</div>
</app-question><!----><!----></div><!---->
</div>
</div>
</div>
</div><!----><!----><!----><!----><!---->
<div class="column col-11 col-mx-auto padding-top"><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">2. Is this a critical issue in your activity?</label><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question radio-question__likert-scale" id="">
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Not at all critical</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Slightly critical</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Neutral</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Critical</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Very critical</div>
</div><!----><!---->
</div><!----><!----><!----><!----><!----><!---->
</div>
<div _ngcontent-umi-quiz-c52="" class="comment-container"><app-add-commentary _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c51="">
<div _ngcontent-umi-quiz-c51="" class="comment"><button _ngcontent-umi-quiz-c51="" type="button" translate=""
class="button is-link is-primary text-underline text-sm p-no-left"><i _ngcontent-umi-quiz-c51="" class="icon icon-arrow-down icon-left"></i><span _ngcontent-umi-quiz-c51="" translate="">Add a
comment</span></button><!----><!----><!----></div>
</app-add-commentary></div><!---->
</div>
</app-question><!----><!----><!----><!----></div><!----><!----><!---->
<div class="column col-12 col-lg-12 col-mx-auto sub-section-2">
<div class="columns">
<div class="column col-6 col-lg-12 col-mx-auto section-col-background">
<div class="section-container">
<h2 class="section-title">Solution</h2>
<div class="section-description padding-bottom">The voice-matching SaaS solution enables:<br>
<ul class="bullet">
<li><strong>Identification of existing customers </strong>based on their voice.</li>
<li><strong>Detection of fraudulent attempts on contact centers</strong> by comparing the caller's voice to an evolutive database of suspicious voices. </li>
</ul><br>The advantages of this solution include:<br>
<ul class="bullet">
<li><strong>Easy integration:</strong></li>
</ul>- easy connection to the contact center without a heavy impact on its infrastructure<br>- works with mono or stereo recordings<br><br>
<ul class="bullet">
<li><strong>Performance:</strong></li>
</ul>- fast identification of fraudsters: analysis of a day's worth of voice in only 2 hours.<br>- high accuracy:<strong> </strong>works with noisy data, any language and accent, and verifies gender and age.<br><br>
<ul class="bullet">
<li><strong>Improve customer UX:</strong></li>
</ul>- speed of customer verification within 10 seconds.<br>- multi-channel solution: voice can be analyzed regardless of the channel used for inbound calls (mobile, landline, VoIP apps such as Whatsapp...)<br>
</div>
</div>
</div>
<div class="column col-6 col-lg-12 col-mx-auto padding-top">
<div class="section-container">
<h3 translate="" class="main-title m-advice-show" style="color: #333333;">Your advice</h3>
<div><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">3. Does this new solution seem relevant to you?</label><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question radio-question__likert-scale" id="">
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Not at all relevant</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Not very relevant</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Neutral</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Somewhat relevant</div>
</div><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question__likert-scale">
<div _ngcontent-umi-quiz-c52="" class="form-radio form-answer option icon-container"><!----></div>
<div _ngcontent-umi-quiz-c52="" class="option__text">Highly relevant</div>
</div><!----><!---->
</div><!----><!----><!----><!----><!----><!---->
</div>
<div _ngcontent-umi-quiz-c52="" class="comment-container"><app-add-commentary _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c51="">
<div _ngcontent-umi-quiz-c51="" class="comment"><button _ngcontent-umi-quiz-c51="" type="button" translate=""
class="button is-link is-primary text-underline text-sm p-no-left"><i _ngcontent-umi-quiz-c51="" class="icon icon-arrow-down icon-left"></i><span _ngcontent-umi-quiz-c51="" translate="">Add a
comment</span></button><!----><!----><!----></div>
</app-add-commentary></div><!---->
</div>
</app-question><!----><!----></div>
<div><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">4. What are the most interesting aspects of this solution?</label><!---->
<div _ngcontent-umi-quiz-c52="" class="m-top-15">
<p _ngcontent-umi-quiz-c52="" class="text-meta" style="margin-bottom: 0;">Rate them from 0 to 5 stars. 0 star = Not interesting at all / 5 stars = Totally interesting</p>
</div><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!----><!----><!----><!---->
<div _ngcontent-umi-quiz-c52="" id="" class="ng-untouched ng-pristine ng-valid">
<div _ngcontent-umi-quiz-c52="" class="stars">
<div _ngcontent-umi-quiz-c52="" class="rating-wrapper">
<div _ngcontent-umi-quiz-c52="" class="rating-number"><span _ngcontent-umi-quiz-c52="">1</span> Easy integration to contact center </div>
<div _ngcontent-umi-quiz-c52="" class="rating"><input _ngcontent-umi-quiz-c52="" type="radio" value="5" id="Strengths-benefit0-rate5" name="Strengths-benefit0" class="ng-untouched ng-pristine ng-valid"><label
_ngcontent-umi-quiz-c52="" for="Strengths-benefit0-rate5">1</label><input _ngcontent-umi-quiz-c52="" type="radio" value="4" id="Strengths-benefit0-rate4" name="Strengths-benefit0"
class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit0-rate4">2</label><input _ngcontent-umi-quiz-c52="" type="radio" value="3" id="Strengths-benefit0-rate3"
name="Strengths-benefit0" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit0-rate3">3</label><input _ngcontent-umi-quiz-c52="" type="radio" value="2"
id="Strengths-benefit0-rate2" name="Strengths-benefit0" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit0-rate2">4</label><input _ngcontent-umi-quiz-c52="" type="radio"
value="1" id="Strengths-benefit0-rate1" name="Strengths-benefit0" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit0-rate1">5</label></div>
</div>
</div>
<div _ngcontent-umi-quiz-c52="" class="stars">
<div _ngcontent-umi-quiz-c52="" class="rating-wrapper">
<div _ngcontent-umi-quiz-c52="" class="rating-number"><span _ngcontent-umi-quiz-c52="">2</span> Works with mono or stereo recordings </div>
<div _ngcontent-umi-quiz-c52="" class="rating"><input _ngcontent-umi-quiz-c52="" type="radio" value="5" id="Strengths-benefit1-rate5" name="Strengths-benefit1" class="ng-untouched ng-pristine ng-valid"><label
_ngcontent-umi-quiz-c52="" for="Strengths-benefit1-rate5">1</label><input _ngcontent-umi-quiz-c52="" type="radio" value="4" id="Strengths-benefit1-rate4" name="Strengths-benefit1"
class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit1-rate4">2</label><input _ngcontent-umi-quiz-c52="" type="radio" value="3" id="Strengths-benefit1-rate3"
name="Strengths-benefit1" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit1-rate3">3</label><input _ngcontent-umi-quiz-c52="" type="radio" value="2"
id="Strengths-benefit1-rate2" name="Strengths-benefit1" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit1-rate2">4</label><input _ngcontent-umi-quiz-c52="" type="radio"
value="1" id="Strengths-benefit1-rate1" name="Strengths-benefit1" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit1-rate1">5</label></div>
</div>
</div>
<div _ngcontent-umi-quiz-c52="" class="stars">
<div _ngcontent-umi-quiz-c52="" class="rating-wrapper">
<div _ngcontent-umi-quiz-c52="" class="rating-number"><span _ngcontent-umi-quiz-c52="">3</span> Speed of fraudsters identification </div>
<div _ngcontent-umi-quiz-c52="" class="rating"><input _ngcontent-umi-quiz-c52="" type="radio" value="5" id="Strengths-benefit2-rate5" name="Strengths-benefit2" class="ng-untouched ng-pristine ng-valid"><label
_ngcontent-umi-quiz-c52="" for="Strengths-benefit2-rate5">1</label><input _ngcontent-umi-quiz-c52="" type="radio" value="4" id="Strengths-benefit2-rate4" name="Strengths-benefit2"
class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit2-rate4">2</label><input _ngcontent-umi-quiz-c52="" type="radio" value="3" id="Strengths-benefit2-rate3"
name="Strengths-benefit2" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit2-rate3">3</label><input _ngcontent-umi-quiz-c52="" type="radio" value="2"
id="Strengths-benefit2-rate2" name="Strengths-benefit2" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit2-rate2">4</label><input _ngcontent-umi-quiz-c52="" type="radio"
value="1" id="Strengths-benefit2-rate1" name="Strengths-benefit2" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit2-rate1">5</label></div>
</div>
</div>
<div _ngcontent-umi-quiz-c52="" class="stars">
<div _ngcontent-umi-quiz-c52="" class="rating-wrapper">
<div _ngcontent-umi-quiz-c52="" class="rating-number"><span _ngcontent-umi-quiz-c52="">4</span> High accuracy </div>
<div _ngcontent-umi-quiz-c52="" class="rating"><input _ngcontent-umi-quiz-c52="" type="radio" value="5" id="Strengths-benefit3-rate5" name="Strengths-benefit3" class="ng-untouched ng-pristine ng-valid"><label
_ngcontent-umi-quiz-c52="" for="Strengths-benefit3-rate5">1</label><input _ngcontent-umi-quiz-c52="" type="radio" value="4" id="Strengths-benefit3-rate4" name="Strengths-benefit3"
class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit3-rate4">2</label><input _ngcontent-umi-quiz-c52="" type="radio" value="3" id="Strengths-benefit3-rate3"
name="Strengths-benefit3" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit3-rate3">3</label><input _ngcontent-umi-quiz-c52="" type="radio" value="2"
id="Strengths-benefit3-rate2" name="Strengths-benefit3" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit3-rate2">4</label><input _ngcontent-umi-quiz-c52="" type="radio"
value="1" id="Strengths-benefit3-rate1" name="Strengths-benefit3" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit3-rate1">5</label></div>
</div>
</div>
<div _ngcontent-umi-quiz-c52="" class="stars">
<div _ngcontent-umi-quiz-c52="" class="rating-wrapper">
<div _ngcontent-umi-quiz-c52="" class="rating-number"><span _ngcontent-umi-quiz-c52="">5</span> Speed of customer verification </div>
<div _ngcontent-umi-quiz-c52="" class="rating"><input _ngcontent-umi-quiz-c52="" type="radio" value="5" id="Strengths-benefit4-rate5" name="Strengths-benefit4" class="ng-untouched ng-pristine ng-valid"><label
_ngcontent-umi-quiz-c52="" for="Strengths-benefit4-rate5">1</label><input _ngcontent-umi-quiz-c52="" type="radio" value="4" id="Strengths-benefit4-rate4" name="Strengths-benefit4"
class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit4-rate4">2</label><input _ngcontent-umi-quiz-c52="" type="radio" value="3" id="Strengths-benefit4-rate3"
name="Strengths-benefit4" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit4-rate3">3</label><input _ngcontent-umi-quiz-c52="" type="radio" value="2"
id="Strengths-benefit4-rate2" name="Strengths-benefit4" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit4-rate2">4</label><input _ngcontent-umi-quiz-c52="" type="radio"
value="1" id="Strengths-benefit4-rate1" name="Strengths-benefit4" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit4-rate1">5</label></div>
</div>
</div>
<div _ngcontent-umi-quiz-c52="" class="stars">
<div _ngcontent-umi-quiz-c52="" class="rating-wrapper">
<div _ngcontent-umi-quiz-c52="" class="rating-number"><span _ngcontent-umi-quiz-c52="">6</span> Multi-channel solution (including Whatsapp, Viber...) </div>
<div _ngcontent-umi-quiz-c52="" class="rating"><input _ngcontent-umi-quiz-c52="" type="radio" value="5" id="Strengths-benefit5-rate5" name="Strengths-benefit5" class="ng-untouched ng-pristine ng-valid"><label
_ngcontent-umi-quiz-c52="" for="Strengths-benefit5-rate5">1</label><input _ngcontent-umi-quiz-c52="" type="radio" value="4" id="Strengths-benefit5-rate4" name="Strengths-benefit5"
class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit5-rate4">2</label><input _ngcontent-umi-quiz-c52="" type="radio" value="3" id="Strengths-benefit5-rate3"
name="Strengths-benefit5" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit5-rate3">3</label><input _ngcontent-umi-quiz-c52="" type="radio" value="2"
id="Strengths-benefit5-rate2" name="Strengths-benefit5" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit5-rate2">4</label><input _ngcontent-umi-quiz-c52="" type="radio"
value="1" id="Strengths-benefit5-rate1" name="Strengths-benefit5" class="ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" for="Strengths-benefit5-rate1">5</label></div>
</div>
</div><!---->
</div><!----><!----><!----><!---->
</div>
<div _ngcontent-umi-quiz-c52="" class="comment-container"><app-add-commentary _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c51="">
<div _ngcontent-umi-quiz-c51="" class="comment"><button _ngcontent-umi-quiz-c51="" type="button" translate=""
class="button is-link is-primary text-underline text-sm p-no-left"><i _ngcontent-umi-quiz-c51="" class="icon icon-arrow-down icon-left"></i><span _ngcontent-umi-quiz-c51="" translate="">Add a
comment</span></button><!----><!----><!----></div>
</app-add-commentary></div><!---->
</div>
</app-question><!----><!----></div><!---->
</div>
</div>
</div>
</div><!----><!----><!----><!----><!---->
<div class="column col-11 col-mx-auto padding-top"><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">5. According to you, what are the weaknesses/limits of this new solution?</label><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!----><!----><!----><!----><!----><textarea _ngcontent-umi-quiz-c52="" class="form-input ng-untouched ng-pristine ng-valid" id="Weaknesses"
rows="5"> </textarea><!----><!----><!----></div><!---->
</div>
</app-question><!----><!----><!----><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">6. What use case is the most interesting for you?</label><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question" id=""><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio" name="ur2csie2btj"
class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">Fraud reduction</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio"
name="ur2csie2btj" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">Customer experience improvement</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input
_ngcontent-umi-quiz-c52="" type="radio" name="ur2csie2btj" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">Both equally</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input
_ngcontent-umi-quiz-c52="" type="radio" name="ur2csie2btj" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">Other (please specify in the comments)</span></label><!----></div>
<!----><!----><!----><!----><!----><!----><!---->
</div>
<div _ngcontent-umi-quiz-c52="" class="comment-container"><app-add-commentary _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c51="">
<div _ngcontent-umi-quiz-c51="" class="comment"><button _ngcontent-umi-quiz-c51="" type="button" translate=""
class="button is-link is-primary text-underline text-sm p-no-left"><i _ngcontent-umi-quiz-c51="" class="icon icon-arrow-down icon-left"></i><span _ngcontent-umi-quiz-c51="" translate="">Add a
comment</span></button><!----><!----><!----></div>
</app-add-commentary></div><!---->
</div>
</app-question><!----><!----><!----><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">7. Which fraud detection measure would be the most interesting for you?</label><!---->
<div _ngcontent-umi-quiz-c52="" class="m-top-15">
<p _ngcontent-umi-quiz-c52="" class="text-meta" style="margin-bottom: 0;">Drag and drop to rank items.</p>
</div><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!----><!----><!----><!----><!----><!---->
<div _ngcontent-umi-quiz-c52="" id=""><app-sortable-list _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c50=""><app-animated-list _ngcontent-umi-quiz-c50="" class="list-group" id="animated-sortable-list-xg1po9b4val">
<div _ngcontent-umi-quiz-c50="" appanimatedlistitem="" class="list-group-item"><select _ngcontent-umi-quiz-c50="" id="xg1po9b4val-select-0">` <option _ngcontent-umi-quiz-c50="" disabled="" value=""> - </option>
<option _ngcontent-umi-quiz-c50="">1</option>
<option _ngcontent-umi-quiz-c50="">2</option>
<option _ngcontent-umi-quiz-c50="">3</option>
<option _ngcontent-umi-quiz-c50="">4</option><!---->
</select>
<div _ngcontent-umi-quiz-c50="" class="list-item-content"><span _ngcontent-umi-quiz-c50="">Identify the caller’s voice, by comparing it to a database of verified customers</span></div>
</div>
<div _ngcontent-umi-quiz-c50="" appanimatedlistitem="" class="list-group-item"><select _ngcontent-umi-quiz-c50="" id="xg1po9b4val-select-1">` <option _ngcontent-umi-quiz-c50="" disabled="" value=""> - </option>
<option _ngcontent-umi-quiz-c50="">1</option>
<option _ngcontent-umi-quiz-c50="">2</option>
<option _ngcontent-umi-quiz-c50="">3</option>
<option _ngcontent-umi-quiz-c50="">4</option><!---->
</select>
<div _ngcontent-umi-quiz-c50="" class="list-item-content"><span _ngcontent-umi-quiz-c50="">Detect multiple identical voice as potential fraudsters</span></div>
</div>
<div _ngcontent-umi-quiz-c50="" appanimatedlistitem="" class="list-group-item"><select _ngcontent-umi-quiz-c50="" id="xg1po9b4val-select-2">` <option _ngcontent-umi-quiz-c50="" disabled="" value=""> - </option>
<option _ngcontent-umi-quiz-c50="">1</option>
<option _ngcontent-umi-quiz-c50="">2</option>
<option _ngcontent-umi-quiz-c50="">3</option>
<option _ngcontent-umi-quiz-c50="">4</option><!---->
</select>
<div _ngcontent-umi-quiz-c50="" class="list-item-content"><span _ngcontent-umi-quiz-c50="">Validate the caller’s metadata (gender, age) with the database of verified customers</span></div>
</div>
<div _ngcontent-umi-quiz-c50="" appanimatedlistitem="" class="list-group-item"><select _ngcontent-umi-quiz-c50="" id="xg1po9b4val-select-3">` <option _ngcontent-umi-quiz-c50="" disabled="" value=""> - </option>
<option _ngcontent-umi-quiz-c50="">1</option>
<option _ngcontent-umi-quiz-c50="">2</option>
<option _ngcontent-umi-quiz-c50="">3</option>
<option _ngcontent-umi-quiz-c50="">4</option><!---->
</select>
<div _ngcontent-umi-quiz-c50="" class="list-item-content"><span _ngcontent-umi-quiz-c50="">Detect the fraudsters’ voice, by comparing it to a blacklist</span></div>
</div><!----><button _ngcontent-umi-quiz-c50="" type="button" class="button is-link is-primary text-underline has-no-min-width is-sm float-right"><span _ngcontent-umi-quiz-c50="" translate="" class="text-sm text-underline">Clear
all</span></button>
</app-animated-list></app-sortable-list></div><!----><!---->
</div>
<div _ngcontent-umi-quiz-c52="" class="comment-container"><app-add-commentary _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c51="">
<div _ngcontent-umi-quiz-c51="" class="comment"><button _ngcontent-umi-quiz-c51="" type="button" translate=""
class="button is-link is-primary text-underline text-sm p-no-left"><i _ngcontent-umi-quiz-c51="" class="icon icon-arrow-down icon-left"></i><span _ngcontent-umi-quiz-c51="" translate="">Add a
comment</span></button><!----><!----><!----></div>
</app-add-commentary></div><!---->
</div>
</app-question><!----><!----><!----><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">8. How likely would you <b>buy or implement</b> such a solution?</label><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question" id=""><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio" name="Adaptability"
class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">I already implemented a similar solution</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52=""
type="radio" name="Adaptability" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">I am currently deploying a similar solution</span></label><label _ngcontent-umi-quiz-c52=""
class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio" name="Adaptability" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">I would be probably interested in your
solution</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio" name="Adaptability" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">I
would be totally interested in your solution</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio" name="Adaptability"
class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">I am not interested in this solution</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52=""
type="radio" name="Adaptability" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">I am not part/in charge of the decision process</span></label><!----></div><!----><!----><!----><!----><!----><!----><!---->
</div>
<div _ngcontent-umi-quiz-c52="" class="comment-container"><app-add-commentary _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c51="">
<div _ngcontent-umi-quiz-c51="" class="comment"><button _ngcontent-umi-quiz-c51="" type="button" translate=""
class="button is-link is-primary text-underline text-sm p-no-left"><i _ngcontent-umi-quiz-c51="" class="icon icon-arrow-down icon-left"></i><span _ngcontent-umi-quiz-c51="" translate="">Add a
comment</span></button><!----><!----><!----></div>
</app-add-commentary></div><!---->
</div>
</app-question><!----><!----><!----><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">9. Who would be in charge of <b>setting up</b> this type of project? What
function?</label><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="radio-question" id=""><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio" name="o6x8fadu599"
class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">External consultant</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio"
name="o6x8fadu599" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">Customer Experience Manager</span></label><label _ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input
_ngcontent-umi-quiz-c52="" type="radio" name="o6x8fadu599" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">Fraud manager/revenue assurance</span></label><label _ngcontent-umi-quiz-c52=""
class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio" name="o6x8fadu599" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">Head of customer contact center</span></label><label
_ngcontent-umi-quiz-c52="" class="form-radio form-answer"><input _ngcontent-umi-quiz-c52="" type="radio" name="o6x8fadu599" class="ng-untouched ng-pristine ng-valid"><span _ngcontent-umi-quiz-c52="">Other (please specify in the
comments)</span></label><!----></div><!----><!----><!----><!----><!----><!----><!---->
</div>
<div _ngcontent-umi-quiz-c52="" class="comment-container"><app-add-commentary _ngcontent-umi-quiz-c52="" _nghost-umi-quiz-c51="">
<div _ngcontent-umi-quiz-c51="" class="comment"><button _ngcontent-umi-quiz-c51="" type="button" translate=""
class="button is-link is-primary text-underline text-sm p-no-left"><i _ngcontent-umi-quiz-c51="" class="icon icon-arrow-down icon-left"></i><span _ngcontent-umi-quiz-c51="" translate="">Add a
comment</span></button><!----><!----><!----></div>
</app-add-commentary></div><!---->
</div>
</app-question><!----><!----><!----><app-question _nghost-umi-quiz-c52="">
<div _ngcontent-umi-quiz-c52="" class="dynamic-question ng-untouched ng-pristine ng-valid"><label _ngcontent-umi-quiz-c52="" class="question">10. In order to continue the discussion about the project, what is the best way to contact
you?</label><!---->
<div _ngcontent-umi-quiz-c52="" class="m-top-15">
<p _ngcontent-umi-quiz-c52="" class="text-meta" style="margin-bottom: 0;">Phone, Email, Linkedin...</p>
</div><!----><!---->
<div _ngcontent-umi-quiz-c52="" class="form-group"><!----><!----><!----><!----><!----><!----><!----><textarea _ngcontent-umi-quiz-c52="" class="form-input ng-untouched ng-pristine ng-valid" id="Recontact"
rows="5"> </textarea><!----><!----><!----></div><!---->
</div>
</app-question><!----><!----><!----><!----></div><!----><!----><!---->
</div>
<div class="container">
<div class="columns">
<div class="column col-12 col-mx-auto section-4 text-center"><button type="submit" translate="" class="button is-primary submit-button gtm-done"><span translate="">Done!</span><!----></button></div>
</div>
</div>
</form>Text Content
BOOSTING CUSTOMER SATISFACTION WHILE REDUCING FRAUD AT CONTACT CENTERS It consists of a solution that enables early and rapid identification of customers in Telecom Contact Centers, and it also allows to detect fraudsters. With this questionnaire, we would like to have your feedback on our voice-based solution. HERE IS THE PROJECT YOUR ADVICE ISSUE Mobile Network Operators contact centers are a key point of interaction with customers. However, they remain an important source of fraud, resulting in revenue loss for the mobile operator and an annoying verification process for the customer (multiple questions to verify the customer's identity). Today, it is not possible to implement efficient fraud protection measures and customer identification without having a negative impact on the customer experience. Furthermore, integrating a new anti-fraud service into the contact center infrastructure remains complex and costly. YOUR ADVICE 1. To what extent do you agree with this statement on frauds in contact centers? Strongly disagree Disagree Neutral Agree Strongly agree Add a comment 2. Is this a critical issue in your activity? Not at all critical Slightly critical Neutral Critical Very critical Add a comment SOLUTION The voice-matching SaaS solution enables: * Identification of existing customers based on their voice. * Detection of fraudulent attempts on contact centers by comparing the caller's voice to an evolutive database of suspicious voices. The advantages of this solution include: * Easy integration: - easy connection to the contact center without a heavy impact on its infrastructure - works with mono or stereo recordings * Performance: - fast identification of fraudsters: analysis of a day's worth of voice in only 2 hours. - high accuracy: works with noisy data, any language and accent, and verifies gender and age. * Improve customer UX: - speed of customer verification within 10 seconds. - multi-channel solution: voice can be analyzed regardless of the channel used for inbound calls (mobile, landline, VoIP apps such as Whatsapp...) YOUR ADVICE 3. Does this new solution seem relevant to you? Not at all relevant Not very relevant Neutral Somewhat relevant Highly relevant Add a comment 4. What are the most interesting aspects of this solution? Rate them from 0 to 5 stars. 0 star = Not interesting at all / 5 stars = Totally interesting 1 Easy integration to contact center 12345 2 Works with mono or stereo recordings 12345 3 Speed of fraudsters identification 12345 4 High accuracy 12345 5 Speed of customer verification 12345 6 Multi-channel solution (including Whatsapp, Viber...) 12345 Add a comment 5. According to you, what are the weaknesses/limits of this new solution? 6. What use case is the most interesting for you? Fraud reductionCustomer experience improvementBoth equallyOther (please specify in the comments) Add a comment 7. Which fraud detection measure would be the most interesting for you? Drag and drop to rank items. ` - 1234 Identify the caller’s voice, by comparing it to a database of verified customers ` - 1234 Detect multiple identical voice as potential fraudsters ` - 1234 Validate the caller’s metadata (gender, age) with the database of verified customers ` - 1234 Detect the fraudsters’ voice, by comparing it to a blacklist Clear all Add a comment 8. How likely would you buy or implement such a solution? I already implemented a similar solutionI am currently deploying a similar solutionI would be probably interested in your solutionI would be totally interested in your solutionI am not interested in this solutionI am not part/in charge of the decision process Add a comment 9. Who would be in charge of setting up this type of project? What function? External consultantCustomer Experience ManagerFraud manager/revenue assuranceHead of customer contact centerOther (please specify in the comments) Add a comment 10. In order to continue the discussion about the project, what is the best way to contact you? Phone, Email, Linkedin... Done! © 2022 UMI Terms and conditions • Privacy policy Hi there!We're the cookies We waited to be sure that this website interests you before knocking, but we have to know if we can be your companions during your visit. Consents certified by Axeptio est LE tiers de confiance au service de la confidentialité des internautes. Vous avez un site et vous voulez prendre soin de la vie privée de vos utilisateurs ? 👉 Découvrez Axeptio I want to chooseOK! 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