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TICKETMASTER HELP

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HOW CAN WE HELP?




TRENDING EVENTS

 * IMAGINE DRAGONS - LOOM WORLD TOUR 2025
   
   Imagine Dragons will perform at Werchter Boutique, Rotselaar on Tuesday, 9
   July 2025.  Age restrictions may apply, so visit the official venue site to
   learn more. 
   
   The general sale will begin on Friday 13th September 2024,14:00 PM CET
   
   
   You can purchase up to six tickets for each event. Standard tickets, and
   Inter tickets for the weelchair platform cost €131,00. Golden Circle tickets
   cost €184,00.
   
   We reserve the right to cancel your orders and tickets, and to prevent you,
   without notice, from making future purchases on our site if you try to exceed
   the posted ticket limits.
   
   
   PRESALES
   
   Album voorverkoop
   Starts on Tuesday, 10 September at 10:00 CET
   
   
   Medallion Club Presale
   Starts Tuesday, 10 September at 12:00 PM CET
   
   Imagine Dragons Mailing List Presale
   Starts Tuesday, 10 September at 2:00 PM CET
   
   Mastercard Presale
   Starts Wednesday, 11 September at 2:00 PM CET
   
   Ticketmaster / Live Nation Presale
   Starts Thursday, 12 September at 2:00 PM CET
   
   Spotify Presale
   Starts Thursday, 12th September at 4:00 PM CET
   
   
   ACCESSIBLE TICKETS
   
   You can search for accessible tickets by clicking on info on the event page
   and filling out the Inter Vlaanderen form.
   
   Venues are solely responsible for establishing their own accessible seating
   ticket policies. Availability and type of accessible seating tickets will
   vary by venue. Some venues sell all or a portion of their accessible seating
   tickets only through their box office and not through Ticketmaster.
   
   
   HOSPITALITY
   
   Imagine Dragons is offering an hospitality formula for their concert at
   Werchter Boutique.
   
   You can find more information here.
   
   
   ACCESSING YOUR MOBILE TICKETS
   
   You can view your ticket details on the Ticketmaster site or in the app.
   
   This event is using mobile entry, so your phone is your ticket. Download the
   Ticketmaster app to access and manage your order. Before leaving for your
   event, we recommend viewing your ticket in the app to avoid internet
   connectivity issues at the venue.
   
   
   TRANSFERRING OR SELLING YOUR TICKETS
   
   Ticket transfer will be available for event tickets 72 hours after general
   onsale. For step by step instructions, visit our FAQ Can I transfer my
   tickets?
   
   All merchandise, VIP package elements, fan club memberships, and ticket
   insurance originally purchased or included with the ticket are not
   transferable. Ticket insurance will not apply to transferred tickets.

 * FAQ - ED SHEERAN | '+ - = ÷ X' EUROPEAN TOUR
   
   
   
   In the run up to putting a tour on sale we get asked lots of questions
   relating to the shows and ticket sales. We’ve put together this handy guide
   to help you navigate your way through the process. We are working hard to do
   everything we can to make sure that tickets only end up in the hands of
   genuine fans.
   
    
   
   
   HOW CAN I BUY TICKETS?
   
   The Promoters of Ed Sheeran are committed to combating unethical secondary
   ticketing and resale.
   For the 2025 tour we will be operating a names on tickets policy on tickets
   sold ONLY via our approved ticket outlets.
   Once the tickets have been purchased you will receive an email confirmation
   on the same day as proof of purchase.. This is NOT your ticket(s).
   You will receive instructions on how to access your ticket(s) much nearer to
   the shows.
   Upon arrival at the show, you will then be required to arrive as a group and
   present your ticket(s) with the Lead Purchaser present. The Lead Purchaser
   will be required to have a photo ID that matches the name on the tickets.
   
    
   
   
   WHERE SHOULD I BUY MY "FACE VALUE" TICKETS FROM?
   
   All official ticket agent websites will be listed on tour advertising,
   fkpscorpio.be/artist/ed-sheeran and at EdSheeran.com
   Only buy tickets from the authorised websites www.ticketmaster.be and
   www.eventim.be
   
    
   
   
   WHEN WILL TICKETS GO ON SALE?
   
   Ticket sales started on Wednesday 10 July at 9am local time. The first
   concert on Friday 8 August 2025 is sold out. Tickets for the second concert
   on Thursday, August 7, are on sale now.
   
    
   
   
   HOW MUCH ARE THE "FACE VALUE" TICKETS?
   
   The tickets are €113 - this includes service costs and mobility contribution.
   
    
   
   
   HOW DO I ARRANGE TO BUY TICKETS FOR SOMEONE REQUIRING DISABLED ACCESS?
   
   Persons with disabilities must purchase special tickets for use of the
   wheelchair platform. Both the disabled visitor and the accompanying person
   need a disabled ticket to use the platform.
   
   
   Please note: These tickets can only be reserved via Ticketmaster from
   Wednesday 10 July at 9am local time by filling in this form. This is the same
   time as the general sale.
   
   
   The tickets for the wheelchair platform cost €113 (including service costs)
   and are limited in number.
   The maximum number of tickets for the wheelchair platform is set at 2 per
   order. You put the tickets in the name of the person with a disability, not
   in the name of the accompanying person. You can also buy a specific ticket
   for the wheelchair platform for the accompanying person.
   
   
   Reservations can only be made if you can prove your disability on the basis
   of an EU Blue Parking Card or other official document.
   
    
   
   
   WHAT IS UNETHICAL SECONDARY TICKETING AND TICKET RESALE?
   
   Unethical secondary ticketing is when people buy tickets at face value and
   then re-sell them at inflated prices via non-artist approved methods and
   websites, thus denying real fans the chance to buy at face value.
   
   
   Ticket touts and unauthorised resellers use multiple payment cards, false
   identities and sophisticated computer programmes (‘bots’) to buy up large
   amounts of tickets which they then offer for resale at highly inflated
   prices.
   
    
   
   
   HOW MANY TICKETS CAN I BUY?
   
   There will be a strict limit of 6 tickets per show date per customer. This
   restriction is in place in order to give as many people as possible a fair
   chance to buy tickets. The whole party must arrive at the same time as the
   Lead Purchaser holding the tickets matching their valid photo ID.
   
   
   PLEASE NOTE that any and all transactions that are detected as bot purchases,
   patrons creating duplicate accounts in order to purchase more than the ticket
   limit or any action that indicates a suspicious purchase in excess of the
   ticket limit will be cancelled.
   
    
   
   
   WHAT IS A LEAD PURCHASER?
   
   A Lead Purchaser is the name of the cardholder or the name input during the
   booking process. You can find the name of the Lead Purchaser in the
   confirmation email and on your ticket.
   
   
   It is important that the Lead Purchaser arrives with their group and their
   matching, valid photo ID to enter the event.
   
    
   
   
   BUT WE WANT TO GO AS A BIGGER GROUP/FAMILY?
   
   You will have to try to complete another order with another Lead Purchaser
   name and card.
   
    
   
   
   CAN I BUY TICKETS AS A GIFT?
   
   The matching photo ID with the surname of the Lead Purchaser will be an entry
   requirement, the other tickets bought by that person can be used for other
   people as long as they ALL arrive with the Lead Purchaser. If you want to buy
   as gifts then you’ll also have to attend to get your recipients into the
   show.
   
    
   
   
   WHAT ARE THE ENTRY REQUIREMENTS?
   
   To gain access to the concert you are required to bring your ticket with a
   clear and undamaged barcode visible. You may be required to produce your
   email booking confirmation and a valid form of photo ID that matches the name
   on the confirmation.
   Accepted forms of photo ID are – A current driver’s licence (including
   provisional licence), a current or recently expired passport (provided the
   picture is a good resemblance of the holder).
   
    
   
   
   WHAT ARE THE AGE RESTRICTIONS?
   
   All venue age restrictions are clearly displayed at the sales pages on the
   ticket agent websites.
   No children under the age of 5 are allowed. Fans under the age of 16 must be
   accompanied by an adult.
   
    
   
   
   I CAN’T FIND MY CONFIRMATION EMAIL?
   
   In the first instance please check your junk or spam folder. In busy periods
   confirmation emails can take up to 24 hours to arrive. If you still haven’t
   received confirmation, contact the customer services of the ticket agent you
   believe you booked through. If you are unsure which company you bought from
   this is usually displayed on your credit card statement or bank statement.
   
    
   
   
   I CAN’T ACCESS MY TICKET(S)?
   
   Please make sure your phone is fully charged or you have your printed tickets
   before you leave the house to avoid this situation. Of course, if something
   happens out of your control please go to the box office where someone will
   attempt to assist you to find your order.
   
    
   
   
   WHAT IF I LOSE MY TICKET BEFORE THE SHOW?
   
   Please contact us here.
   
    
   
   
   I CAN’T GO ANY MORE AND NEED TO SELL ON MY TICKET. WHAT DO I DO?
   
   The official ticket resale will be released up to 14 days before the show.
   The reselling of any Ed Sheeran ticket is strictly forbidden other than
   through the official face value resale platform. Full details will be
   released within the month of the show.
   
   Any Ed Sheeran ticket offered for resale elsewhere, either on or offline
   (including Viagogo or any other unauthorized source including all secondary
   ticket retail websites), will result in the entire original booking being
   cancelled. The original purchaser and their party will be refused admission
   and any other purchases they hold will also be cancelled.
   
    
   
   
   WHEN WILL WE RECEIVE OUR TICKETS?
   
   Your ticket(s) will be delivered up to 14 days before the event. Please refer
   to your confirmation email or ticket agent for information on the delivery
   method.
   
    
   
   
   ARE CAMERAS ALLOWED?
   
   Professional cameras (deemed as cameras with removable lenses), video and
   recording equipment are strictly forbidden. Personal use cameras and
   smart-phone cameras are fine.
   
    
   
   
   HOW EARLY SHOULD WE TURN UP?
   
   Please check ticket agent websites for door opening times and do allow
   yourself plenty of time to get in before the start of the show.
   
    
   
   
   I CAN’T GET IN WITH MY TICKETS, IT FAILED TO SCAN AND I’VE BEEN TURNED AWAY
   AT THE GATES?
   
   Don’t worry, we can try and help you. In the first instance head to the box
   office where someone will be able to help you work out what’s gone wrong.
   Remember DO NOT buy a ticket from someone you don’t know either in person on
   the street OR from an unauthorised secondary ticket website.
   
    
   
   
   WHAT ELSE ARE YOU DOING TO COMBAT THE SECONDARY MARKET? 
   
   Your ticket(s) are linked to both your account with your chosen official
   ticket agent.  This means your ticket and the individual information you gave
   when you purchased are linked. If a ticket is resold in any method other than
   via official face-value ticket resale, you will be refused entry to the
   venue.
   
    




CATEGORIES


 * ORDER TICKETS
   
   Everything you need to know on how to order tickets.
   


 * MY TICKETMASTER ACCOUNT
   
   Answers regarding your account and how we protect your data.
   


 * YOUR ORDER
   
   All the information about your order.
   


 * EVENTS INFO
   
   Info on popular events
   


 * CANCELLED AND POSTPONED EVENTS
   
   Venue changes, date changes and cancelled events information.
   


 * RESELLING TICKETS OR BUYING TICKETS FROM ANOTHER FAN
   
   Everything about selling your tickets to / buying tickets from other fans.
   
 * Contact Us
   Find Support
   


TRENDING NOW

 * I was in the online queue earlier, but was later on. How is this possible?
 * Resale - Selling Tickets?
 * What is the queue and how do I join?
 * Why can’t I accept a ticket transfer invitation?
 * How can I order tickets from abroad?
 * Verify your account by phone
 * How can I resell my tickets via Ticketmaster?




FIND SUPPORT

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ENSURE SECURITY, PREVENT AND DETECT FRAUD, AND FIX ERRORS 96 PARTNERS CAN USE
THIS SPECIAL PURPOSE

Always Active

Your data can be used to monitor for and prevent unusual and possibly fraudulent
activity (for example, regarding advertising, ad clicks by bots), and ensure
systems and processes work properly and securely. It can also be used to correct
any problems you, the publisher or the advertiser may encounter in the delivery
of content and ads and in your interaction with them.

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DELIVER AND PRESENT ADVERTISING AND CONTENT 87 PARTNERS CAN USE THIS SPECIAL
PURPOSE

Always Active

Certain information (like an IP address or device capabilities) is used to
ensure the technical compatibility of the content or advertising, and to
facilitate the transmission of the content or ad to your device.

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MATCH AND COMBINE DATA FROM OTHER DATA SOURCES 89 PARTNERS CAN USE THIS FEATURE

Always Active

Information about your activity on this service may be matched and combined with
other information relating to you and originating from various sources (for
instance your activity on a separate online service, your use of a loyalty card
in-store, or your answers to a survey), in support of the purposes explained in
this notice.

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IDENTIFY DEVICES BASED ON INFORMATION TRANSMITTED AUTOMATICALLY 88 PARTNERS CAN
USE THIS FEATURE

Always Active

Your device might be distinguished from other devices based on information it
automatically sends when accessing the Internet (for instance, the IP address of
your Internet connection or the type of browser you are using) in support of the
purposes exposed in this notice.

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SAVE AND COMMUNICATE PRIVACY CHOICES 71 PARTNERS CAN USE THIS SPECIAL PURPOSE

Always Active

The choices you make regarding the purposes and entities listed in this notice
are saved and made available to those entities in the form of digital signals
(such as a string of characters). This is necessary in order to enable both this
service and those entities to respect such choices.

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