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Home
Solutions
Information Technology



STREAMLINE IT OPERATIONS

Raise the bar with solutions designed to streamline critical IT processes,
organize projects and remove traditional obstacles on the road of an
ever-changing technology landscape.

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Schedule a Demo



Watch our Information Technology video




Previous
Security Operations
Next
Finance & Accounting



COMMON USE CASES

Explore the range of use cases that we can cover for you. Click on them to see
the solution templates that we have ready.


IT Work Request
IT Help Desk
IT Asset Tracker
IT Security Policies
IT Security Audits
Software Licenses

UNIFY THE MANAGEMENT
OF CRITICAL IT PROCESSES


Manage IT data and workflows in one place. From deploying help desk and issue
management solutions to ensuring core business operations stay uninterrupted,
you have the tools to handle work requests, track assets, staff your help desk
and manage software licenses. Roll up metrics into dashboards to highlight
trends and address critical issues before they impact your business.

TRACK
TICKETS & ISSUES

Deploy help desk and issue management solutions to ensure business operations
are not interrupted. Roll up metrics into dashboards to highlight trends and
address critical issues before they impact your business.

MANAGE YOUR IT
ASSETS AND LICENSES

Easily track all of your IT assets, who they are deployed to and what software
versions are deployed. Keep an eye on software licenses and renewals so that you
can plan and budget for your ongoing operations.

DELIVER IT SOLUTIONS TO
POWER YOUR BUSINESS

Manage internal IT projects to deploy the perfect technology solutions to
streamline your operations. Plan deployments, schedule your teams, and monitor
progress to ensure you deliver on time and under budget.

ELEVATE
IT GOVERNANCE

Draft and publish IT policies and procedures in one shared space. Ensure your IT
strategy compliments your business goals, securing your data and reinforcing
your commitment to privacy and security. Manage IT security audits and mitigate
any identified risks.

STREAMLINE IT
WORKFLOWS

Standardize your IT request workflow with a centralized work request process.
Prioritize tasks, assign IT staff and ensure that you achieve service level
agreements. Monitor your team with flexible reports and dashboards that keep you
updated in real time.

KEEP IT WORKING
FROM ANY DEVICE

Stay connected to critical IT information, tickets and device information no
matter where you are or what device you're using. With native iOS and Android
apps, SmartSuite keeps you in the loop whether you're on site or on the go.
Share files, images, updates and other feedback to resolve problems, close
tickets and keep IT processes moving.

Key Features In Action


HOW SMARTSUITE WORKS FOR YOUR TEAMS

1
Monitor Your Work With IT Dashboards

2
Collaborate In Real-Time

3
Automatically Prioritize Tasks

4
Create Teams & Manage Workflow

5
Integrate With Adjacent IT Tools

6
Automate Tasks

7
Stay In The Know

8
Protect Critical IT Data



HEADING

Slice and dice data, track help tickets, work requests, and more in dynamic
interactive dashboards. Drill into the details to identify root cause issues and
continuously improve.


HEADING

Create a culture of collaboration, tapping expertise and asking critical
questions to tackle issues as they appear. Start conversations anytime, directly
where the work is being done.


HEADING

Use integrated task management to respond efficiently and reach out proactively,
with triggers to push and pull action during daily work.


HEADING

Triage and escalate. Map your resources to manage inbound issues and automate
escalations to make sure hot items get the right response.


HEADING

Connect your favorite tools. Automatically pull in your data from multiple apps
and finally have all your team’s work in one place.


HEADING

Automate workflow processes to keep your technology engine running while you
sleep — and make sure you actually get to sleep.


HEADING

React to the needs of your organization in real time. Support team members on
the front-lines of delivery and ensure they have the technology resources they
need when they need them.


HEADING

Rest easy knowing your data is safe and secure on leading infrastructure and
security protocols.


Explore All Features


Available Workflow Templates



INFORMATION TECHNOLOGY

Click on the cards below to view a live, read only version of the solution
template.

Click to view live interactive demo of the solution


IT WORK REQUEST

Securely create, receive, and track work requests from your team, customers, or
outside contractors. Assign work with easy-to-customize workflows and
automations from start to finish.



https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/wYNxBGdCi2/

Click to view live interactive demo of the solution


IT HELP DESK

This solution is for internal IT departments to capture and resolve internal
technology issues within their scope of responsibility.




https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/CqUvEsGAOA/

Click to view live interactive demo of the solution


IT ASSET TRACKER

Keep track of IT assets issued to employees or implemented in networks,
facilities and workspaces. Capture critical data, maintenance schedules,
equipment lifecycle, value estimates and more.



https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/Rwue0glqRg/

Click to view live interactive demo of the solution


IT SECURITY POLICIES

Create, maintain and share rules and procedures for all individuals accessing
and using an organization’s IT assets and resources.



https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/gUM8dlYCtr/

Click to view live interactive demo of the solution


IT SECURITY AUDITS

Are the IT Security Policies you created being followed? This solution ensures a
record of visibility into the how well security procedures are being adhered to.



https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/l0Y2aDQUXV/

Click to view live interactive demo of the solution


SOFTWARE LICENSES

Maintain a central repository of all your software licenses and cloud
subscription accounts. Attach contracts or agreements, and manage permissions to
control access to license data.



https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/fswhtW33aR/

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