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People and Digital Transformation

The Surprising power of people and skills in the digital age



CHIEL TER WAL
Business Director 'Organization & Business transformation", Ordina

THE DIGITAL ERA REQUIRES LEADERS WHO ARE MORE HUMAN, NOT LESS.

In the age of automation and artificial intelligence, machines are taking on
increasingly complex tasks. But there's one area where they cannot compete with
human leadership: people skills.  

Traditional leadership skills are no longer sufficient to guide teams through
the uncertainties and opportunities of digital transformations. Emotionally
intelligent leaders have the traits and abilities needed to support their teams
through transformative times. By offering support and empathy, they know how to
nurture strong teamwork. And they connect better with clients because they are
able to build authentic relationships with them. 

 Think back to your favorite teacher, suggests Chiel. They inspired your respect
and won your trust by making you feel valued, believed in, and understood. They
possessed finely tuned people skills and emotional intelligence. In the same
way, great leaders get the best out of their teams by making them feel valued,
believed in, and understood. 


SELF-AWARENESS AS STARTING POINT


LEADERS WHO TRULY WANT TO MAKE A DIFFERENCE MUST FIRST UNDERSTAND THEMSELVES,
THEIR EMOTIONS, AND THEIR OWN STRENGTHS AND WEAKNESSES

Only then can they harness the power of their people skills and lead their teams
to success in the digital transformation age. 

Self-awareness enables leaders to regulate their own emotions and reactions,
leading to more effective communication and decision-making. It also allows them
to empathize with and understand the emotions of their team members - creating a
more supportive and collaborative working environment. And by identifying and
addressing their own biases and blind spots, leaders can foster a more inclusive
and equitable workplace. 


SKILLS YOU NEED TO THRIVE IN THE DIGITAL WORLD


VULNERABILITY

Leaders willing to listen, learn, and adapt, create more inclusive and
collaborative cultures, which are essential in the digital age. By acknowledging
their own limitations, they create space for their team members to share their
ideas and perspectives. In turn, this nurtures continuous improvement and
growth. It also creates psychologically safe environments, improving mental
health and wellbeing.

EMPATHY

In times of rapid change, employees may feel uncertain or overwhelmed, and it's
up to leaders to provide guidance and support. Empathy allows leaders to
understand their team's concerns and to respond with compassion and flexibility.
By understanding the perspectives of different team members, leaders can make
more informed and inclusive decisions that consider diverse needs and
interests. 

PURPOSE

A clear sense of purpose is essential for leaders to motivate their teams
effectively in the digital transformation era. Purpose is not just a feel-good
concept; it's critical for navigating today's rapidly changing business
landscape. By guiding every decision and action with purpose, we can lead our
teams to success and fulfillment, even if everything around us might be in flux.

ADAPTABILITY

The way we work is changing; our jobs are evolving in new and unexpected ways.
We need to develop the ability to learn, unlearn, and relearn as fast as the
world around us changes. We need to nurture people who welcome new
opportunities. As leaders, this means staying open-minded about how we develop
our people, namely, by encouraging experimentation and giving people the freedom
to make - and learn from - mistakes.

CREATIVITY

Creativity gives humans a clear advantage over machines and software. Digital
tools and platforms provide new ways of creating and sharing content; creativity
is no longer a luxury but a necessary skill for success. The ability to generate
original ideas, communicate them effectively, and collaborate with others will
become increasingly invaluable.

Ultimately, it is up to us to decide how we want to be remembered. Will we be
recognized as a technical expert, or as a leader who fosters an environment of
courage and risk-taking that enables innovation?  

At Ordina, we’re here to help you and your teams thrive during digital
transformation. Write to chiel.ter.wal@ordina.nl or visit www.ordina.com to
learn how, and help you stay ahead of change in an ever-changing business
landscape. 

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