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NOT EVERY CUSTOMER QUERY NEEDS TO BE A SUPPORT TICKET More than 60% of your ecommerce queries can be resolved with a self-service interface. So your support team can spend time where it counts. Truested by 1,500+ Ecommerce brands. Book a demoSign up for free Book a demoSign up for free Sign up for free trial Product Features Customer Self-Service Amazon like customer support for exceptional customer experience. Agent Helpdesk All-in-one helpdesk to make customer support effortless for agents Routing and Automation Eliminate chaos with smart workflows and intelligent query routing Multichannel Support Deliver superior customer support on any preferred channel Support Performance Fine-tune your CX operations with real-time data and analytics Integrations Magento Shopify WooCommerce View All Integrations Sign up for freeBook a Demo Pricing Resources Use cases Blog Help Center Recent Release Videos & Webinar FAQ Template Popular Reads 6 Best Shopify Helpdesk Apps to Integrate in 2022 Learn more SNOW's Blueprint for Ecommerce Customer Service Team Management Learn more Shopify Black Friday -Strategies to Prepare your Store for BFCM 2022 Learn more The ultimate ecommerce customer experience guide for CX teams Learn more Richpanel’s Complete Customer Experience Bundle Learn more Sign up for freeBook a Demo Customers Partners Log In Create a Free AccountBook a Demo 1500+ Top Ecommerce Companies Trust Richpanel Product Overview EXPLORE THE RICHPANEL PRODUCT All-in-one customer service infrastructure to automate repeat queries, 2x your agent speed and maximize revenue from customer service Automate more Get more sales Assignments and Routing Empower agents Support Analytics Automatically Resolve 60% of your support tickets with self-service Flexibility to create custom flows and automate all kinds of repeat tickets unique to your business. Learn More Turn customer service into a revenue channel Guide the sale with product quizzes and recommendations. Transfer high intent visitors to your best agents. Learn More Personalise at Scale Without Burning Out Your Support Team Manage in-house and outsourced agents with the powerful assignment and routing capabilities. Route queries based on language, skills, channel and availability. Learn More Double your agent productivity with an integrated helpdesk A social media like interface that brings all channels, customer profile and order management in one place. Learn More Measure the Efficiency and Effectiveness of Customer Support Measure and improve all your support metrics from response times to agent productivity and CSAT scores. Advanced data exploration capabilities for the most sophisticated and data driven CX leaders. Learn More Automate more Automatically Resolve 60% of your support tickets Flexibility to create custom flows and automate all kinds of repeat tickets unique to your business. Learn More Get more sales Convert every contact to a sales opportunity Guide the sale with product quizzes and recommendations. Transfer high intent visitors to your best agents. Learn More Assignments and Routing Personalise at Scale Without Burning Out Your Support Team Manage in-house and outsourced agents with the powerful assignment and routing capabilities. Route queries based on language, skills, channel and availability. Learn More Empower agents Increase productivity with the most agent-friendly CRM A social media like interface that brings all channels, customer profile and order management in one place. Learn More Support Performance Measure the Efficiency and Effectiveness of Customer Support Measure and improve all your support metrics from response times to agent productivity and CSAT scores. Advanced data exploration capabilities for the most sophisticated and data driven CX leaders. Learn More Testimonials WHAT CUSTOMERS ARE SAYING ABOUT RICHPANEL Jason Kutasi Founder and Owner Richpanel’s self-service capabilities reduced our tickets by 55%. The possibilities with self-service are endless. You can have multiple, customized answers for the same questions depending on factors like order status, SKU number and so many more! 95% CSAT 9,000 Tickets closed with self-service per month 51% Automated Resolutions View Case Study Jonathan Parker CEO RICHPANEL IS PIVOTAL IN HELPING US IMPROVE OUR REPEAT CUSTOMER RATE. YOU WANT TO RETAIN CUSTOMERS FOR 5-10 YEARS IN THE LONG TERM. YOU WANT TO GIVE THEM A GREAT CX WITH QUICK AND SATISFYING ANSWERS. RICHPANEL MAKES THIS A REALITY. 70% Automated resolutions 90% CSAT 12% Converted service interactions View Case Study James Oliver CEO and Founder WE PREVIOUSLY USED BOTH GORGIAS AND ZENDESK AND RICHPANEL BLOWS THEM OUT OF THE WATER. NOT ONLY IS THE INTERFACE MUCH CLEANER, BUT THE FUNCTIONALITY AND REPORTING ARE MORE ROBUST. OUR CS HAS MARKEDLY IMPROVED SINCE SWITCHING TO RICHPANEL BECAUSE OF THE SELF-SERVICE OPTION. 53% Automated resolutions 90% CSAT 20% Self-Service to Revenue View Case Study Alice Warren Head of CX THE RESOLUTION RATES FOR THEIR SELF-SERVICE PORTAL EASILY SURPASS THE RATES SEEN WITH OTHER POPULAR TOOLS! THANKS TO THEIR EASY MIGRATION PROCESS AND INTUITIVE INTERFACE WE WERE ABLE TO KEEP A CONSISTENT UX DESPITE INCREASING ORDER VOLUMES. 60% Automated resolutions 95% CSAT 1 min First response time View Case Study Slide 2 of 4. Testimonials WHAT CUSTOMERS ARE SAYING ABOUT RICHPANEL James Oliver CEO and Founder "We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option." James Oliver CEO and Founder 53% Automated resolutions View All Customers Jason Kutasi CEO "I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half." Jason Kutasi CEO 50% Automated Resolutions View All Customers Jonathan Parker CEO "Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality." Jonathan Parker CEO 70% Automated resolutions View All Customers Alice Warren Head of CX "The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes." Alice Warren Head of CX 60% Automated resolutions View All Customers Victoria Shanley Director of Operations and Marketing "Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!" Victoria Shanley Director of Operations and Marketing 95% CSAT View All Customers James Oliver CEO and Founder "We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option." James Oliver CEO and Founder 53% Automated resolutions View All Customers Jason Kutasi CEO "I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half." Jason Kutasi CEO 50% Automated Resolutions View All Customers Jonathan Parker CEO "Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality." Jonathan Parker CEO 70% Automated resolutions View All Customers Alice Warren Head of CX "The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes." Alice Warren Head of CX 60% Automated resolutions View All Customers Victoria Shanley Director of Operations and Marketing "Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!" Victoria Shanley Director of Operations and Marketing 95% CSAT View All Customers James Oliver CEO and Founder "We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option." James Oliver CEO and Founder 53% Automated resolutions View All Customers Jason Kutasi CEO "I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half." Jason Kutasi CEO 50% Automated Resolutions View All Customers Jonathan Parker CEO "Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality." Jonathan Parker CEO 70% Automated resolutions View All Customers Alice Warren Head of CX "The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes." Alice Warren Head of CX 60% Automated resolutions View All Customers Victoria Shanley Director of Operations and Marketing "Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!" Victoria Shanley Director of Operations and Marketing 95% CSAT View All Customers Go live in minutes, not days. White-gloved onboarding assistance which includes studying 200+ support scenarios and creating self-service flows before you go live. Stuck in a contract? We'll buy you out. Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch. Migrate all your data Easily migrate your orders, customers and tickets into Richpanel. 24x5 Customer Service & implementation help We practice what we preach. Expect exceptional customer support 24x7. Integrations WORKS WITH YOUR ENTIRE ECOMMERCE STACK Connect with leading DTC apps ranging from email automation to returns management. Choose from our wide range of powerful integrations. Don’t find what you are looking for? We will build that for you. View All Integrations Recharge View and edit your Recharge subscriptions with Richpanel Instagram Manage your Instagram responses from Richpanel Loop Returns Manage your Loop returns and refunds from Richpanel Returnly Manage your returns and refunds from Returnly with Richpanel Smile.io View your Smile data on Richpanel Yotpo Collect and reply to product reviews and customer ratings from Richpanel Hubspot Sync your CRM data between Richpanel and Hubspot Gmail Manage the business mails as a channel in Richpanel WooCommerce Manage customer support for your Ecommerce store from Richpanel Shopify Manage customer support for your Shopify store from Richpanel Facebook Manage your Facebook responses from Richpanel Magento Manage customer support for your Ecommerce store from Richpanel Aftership Enable transparent tracking for your customers on the Richpanel widget Shopify Manage customer support for your Shopify store from Richpanel Smile.io View your Smile data on Richpanel Magento Manage customer support for your Ecommerce store from Richpanel Yotpo Collect and reply to product reviews and customer ratings from Richpanel WooCommerce Manage customer support for your Ecommerce store from Richpanel Facebook Manage your Facebook responses from Richpanel Hubspot Sync your CRM data between Richpanel and Hubspot Returnly Manage your returns and refunds from Returnly with Richpanel Instagram Manage your Instagram responses from Richpanel Aftership Enable transparent tracking for your customers on the Richpanel widget Gmail Manage the business mails as a channel in Richpanel Loop Returns Manage your Loop returns and refunds from Richpanel Recharge View and edit your Recharge subscriptions with Richpanel Integrations works with your ENTIRE ECOMMERCE STACK Centralize your customer communication. Seamless and consistent customer support across all channels you can imagine. Unify every interaction across channels and timelines under one customer record. View All Integrations Instagram Aircall Shopify WooCommerce Yotpo Facebook Instagram Aircall Shopify WooCommerce Yotpo Facebook Common Queries SWITCHING TO RICHPANEL IS EASY Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc commodo tortor urna, ac gravida arcu viverra vitae. Mauris sodales nunc ac feugiat Go Live in Minutes, Not Days. Earn revenue for all referred customers. Earnings trackable on our partner portal Stuck in a Contract? We'll Buy You Out. Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch. Migrate All Your Data Easily migrate your orders, customers and tickets into Richpanel. 24x5 Customer Service & implementation help We practice what we preach. Expect exceptionalcustomer support 24x7. Go Live in Minutes, Not Days. White-gloved onboarding assistance which includes studying 200+ support scenarios and creating self-service flows before you go live. Stuck in a Contract? We'll Buy You Out. Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch. Migrate All Your Data Easily migrate your orders, customers and tickets into Richpanel. 24x5 Customer Service & implementation help We practice what we preach. Expect exceptionalcustomer support 24x7. Reviews MORE THAN 1500 CUSTOMERS HAVE MIGRATED! "The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients." Watch Pilot "This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues." Atlas Bars "We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. " Plastic Printers "Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!" Ra Optics "The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success." Frenchie Bulldog "We were early adopters of the platform and are extremely happy with their ability to deliver on projects and tasks. Currently, our Self Help features are able to close nearly 60% of all tickets with no agent interaction. We are big fans of Richpanel." Pawz "The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%." Puppy Dogs & Icecream "The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients." Watch Pilot "This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues." Atlas Bars "We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. " Plastic Printers "Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!" Ra Optics "The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success." Frenchie Bulldog "We were early adopters of the platform and are extremely happy with their ability to deliver on projects and tasks. Currently, our Self Help features are able to close nearly 60% of all tickets with no agent interaction. We are big fans of Richpanel." Pawz "The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%." Puppy Dogs & Icecream "The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients." Watch Pilot "This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues." Atlas Bars "We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. " Plastic Printers "Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!" Ra Optics "The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success." Frenchie Bulldog "We were early adopters of the platform and are extremely happy with their ability to deliver on projects and tasks. Currently, our Self Help features are able to close nearly 60% of all tickets with no agent interaction. We are big fans of Richpanel." Pawz "The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%." Puppy Dogs & Icecream Pricing CHOOSE YOUR CONFIGURATION 1 Integrate Richpanel Self-Service with your existing Helpdesk/CRM Cut down ticket volumes by over 50%. Use Richpanel self-service portal on top of your existing helpdesk. View Pricing or 2 Use Richpanel as your end to end CX solution Use Richpanel as your end to end Customer Service solution. View Pricing 1 Integrate Richpanel Self-Service with your existing Helpdesk/CRM Cut down ticket volumes by over 50%. Use Richpanel self-service portal on top of your existing helpdesk. View Pricing 2 Use Richpanel as your end to end CX solution Use Richpanel as your end to end Customer Service solution. View Pricing Slide 1 of 2. JOIN THE FASTEST GROWING ECOMMERCE BRANDS Start a free trial or schedule a demo. Start a Free TrialSchedule a Demo Copyright © 2022. All rights reserved. Product Customer Self ServiceAgent CRMAssignment and RoutingMulti channel supportSupport Performance Compare GladlyGorgias Re AmazeZendeskKustomer For Customers Release NotesCase StudiesStatus PageHelp CenterEcommerce Customer ServiceDevelopers Company About UsPartnersOpen PositionsPrivacy PolicyTerms & Conditions