URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&utm_medium=corporate-email&a...
Submission: On January 25 via api from US — Scanned from DE

Summary

This website contacted 22 IPs in 5 countries across 16 domains to perform 95 HTTP transactions. The main IP is 13.82.107.234, located in Tappahannock, United States and belongs to MICROSOFT-CORP-MSN-AS-BLOCK, US. The main domain is www.egain.com. The Cisco Umbrella rank of the primary domain is 340491.
TLS certificate: Issued by Go Daddy Secure Certificate Authority... on January 20th 2022. Valid for: a year.
This is the only time www.egain.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
41 13.82.107.234 8075 (MICROSOFT...)
4 2a00:1450:400... 15169 (GOOGLE)
5 2a00:1450:400... 15169 (GOOGLE)
2 2a02:6ea0:c70... 60068 (CDN77 ^_^)
8 13.32.121.26 16509 (AMAZON-02)
2 52.211.192.133 16509 (AMAZON-02)
1 2606:4700::68... 13335 (CLOUDFLAR...)
3 2620:1ec:c11:... 8068 (MICROSOFT...)
1 2600:9000:225... 16509 (AMAZON-02)
3 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
2 2001:4860:480... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
1 2a02:6ea0:f40... 60068 (CDN77 ^_^)
3 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
2 2a00:1450:400... 15169 (GOOGLE)
1 2a02:26f0:350... 20940 (AKAMAI-ASN1)
1 65.9.66.105 16509 (AMAZON-02)
6 2600:1f14:f4:... 16509 (AMAZON-02)
1 2600:9000:223... 16509 (AMAZON-02)
3 3 2620:1ec:21::14 8068 (MICROSOFT...)
1 13.107.42.14 8068 (MICROSOFT...)
95 22
Apex Domain
Subdomains
Transfer
55 egain.com
www.egain.com — Cisco Umbrella Rank: 340491
hd.egain.com — Cisco Umbrella Rank: 794549
ebrain.egain.com
916 KB
5 google-analytics.com
www.google-analytics.com — Cisco Umbrella Rank: 21
region1.google-analytics.com — Cisco Umbrella Rank: 2456
20 KB
5 googletagmanager.com
www.googletagmanager.com — Cisco Umbrella Rank: 40
288 KB
4 linkedin.com
px.ads.linkedin.com — Cisco Umbrella Rank: 353
www.linkedin.com — Cisco Umbrella Rank: 575
px4.ads.linkedin.com — Cisco Umbrella Rank: 6074
4 KB
4 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 34
4 KB
3 google.de
www.google.de — Cisco Umbrella Rank: 5986
669 B
3 google.com
www.google.com — Cisco Umbrella Rank: 2
762 B
3 doubleclick.net
googleads.g.doubleclick.net — Cisco Umbrella Rank: 29
stats.g.doubleclick.net — Cisco Umbrella Rank: 78
2 KB
3 gstatic.com
fonts.gstatic.com
75 KB
3 bing.com
bat.bing.com — Cisco Umbrella Rank: 351
12 KB
3 printfriendly.com
cdn.printfriendly.com — Cisco Umbrella Rank: 20013
key-cdn.printfriendly.com — Cisco Umbrella Rank: 20875
16 KB
2 lfeeder.com
sc.lfeeder.com — Cisco Umbrella Rank: 13341
tr.lfeeder.com — Cisco Umbrella Rank: 19939
12 KB
2 analytics-egain.com
analytics.analytics-egain.com — Cisco Umbrella Rank: 24169
20 KB
1 oribi.io
cdn.linkedin.oribi.io — Cisco Umbrella Rank: 814
375 B
1 licdn.com
snap.licdn.com — Cisco Umbrella Rank: 707
5 KB
1 zoominfo.com
ws.zoominfo.com — Cisco Umbrella Rank: 4504
2 KB
95 16
Domain Requested by
41 www.egain.com www.egain.com
8 hd.egain.com www.egain.com
6 ebrain.egain.com analytics.analytics-egain.com
ebrain.egain.com
5 www.googletagmanager.com www.egain.com
4 fonts.googleapis.com www.egain.com
3 www.google.de www.egain.com
3 www.google.com www.egain.com
3 www.google-analytics.com www.googletagmanager.com
www.google-analytics.com
3 fonts.gstatic.com fonts.googleapis.com
3 bat.bing.com www.egain.com
bat.bing.com
2 px.ads.linkedin.com 2 redirects
2 stats.g.doubleclick.net www.google-analytics.com
2 region1.google-analytics.com www.googletagmanager.com
2 analytics.analytics-egain.com www.egain.com
analytics.analytics-egain.com
2 cdn.printfriendly.com www.egain.com
1 px4.ads.linkedin.com www.egain.com
1 www.linkedin.com 1 redirects
1 cdn.linkedin.oribi.io snap.licdn.com
1 tr.lfeeder.com www.egain.com
1 snap.licdn.com www.egain.com
1 key-cdn.printfriendly.com cdn.printfriendly.com
1 googleads.g.doubleclick.net www.googletagmanager.com
1 sc.lfeeder.com www.egain.com
1 ws.zoominfo.com www.egain.com
95 24
Subject Issuer Validity Valid
*.egain.com
Go Daddy Secure Certificate Authority - G2
2022-01-20 -
2023-02-21
a year crt.sh
upload.video.google.com
GTS CA 1C3
2023-01-02 -
2023-03-27
3 months crt.sh
*.google-analytics.com
GTS CA 1C3
2023-01-09 -
2023-04-03
3 months crt.sh
1937640834.rsc.cdn77.org
R3
2023-01-16 -
2023-04-16
3 months crt.sh
hd.egain.com
Amazon
2023-01-10 -
2024-02-08
a year crt.sh
*.analytics-egain.com
Amazon
2022-09-06 -
2023-10-05
a year crt.sh
zoominfo.com
Cloudflare Inc ECC CA-3
2022-04-21 -
2023-04-21
a year crt.sh
www.bing.com
Microsoft RSA TLS CA 02
2022-11-25 -
2023-05-25
6 months crt.sh
*.lfeeder.com
Amazon
2022-07-09 -
2023-08-07
a year crt.sh
*.gstatic.com
GTS CA 1C3
2023-01-09 -
2023-04-03
3 months crt.sh
*.g.doubleclick.net
GTS CA 1C3
2023-01-09 -
2023-04-03
3 months crt.sh
1639039923.rsc.cdn77.org
R3
2023-01-15 -
2023-04-15
3 months crt.sh
www.google.com
GTS CA 1C3
2023-01-02 -
2023-03-27
3 months crt.sh
www.google.de
GTS CA 1C3
2023-01-09 -
2023-04-03
3 months crt.sh
snap.licdn.com
DigiCert SHA2 Secure Server CA
2022-03-01 -
2023-03-01
a year crt.sh
linkedin.oribi.io
Amazon
2022-07-07 -
2023-08-06
a year crt.sh

This page contains 5 frames:

Primary Page: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&utm_medium=corporate-email&utm_campaign=agentexp-s1-na&uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Frame ID: 41C00E362CF34BB1581532785260281E
Requests: 91 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/onetag/EG26912918
Frame ID: 546FDF7F200634329FA39E69ACCD713C
Requests: 1 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/iframe/EG26912918
Frame ID: DD005D9D7C0AFD55D84E94C2EEC02AB6
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Frame ID: 9589BC0337B3DD2DF317CBCB1D72C0CA
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Frame ID: 28074087159116AB8271F2588BB08492
Requests: 1 HTTP requests in this frame

Screenshot

Page Title

State of Agent Experience and Contact Center Knowledge 2022 | eGain Survey

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+(?:([\d.]+)/)?(?:css/)?font-awesome(?:\.min)?\.css
  • <link[^>]* href=[^>]*?(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
  • (?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:.*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)

Overall confidence: 100%
Detected patterns
  • google-analytics\.com/(?:ga|urchin|analytics)\.js

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Overall confidence: 100%
Detected patterns
  • googletagmanager\.com/gtm\.js
  • googletagmanager\.com/gtag/js

Overall confidence: 100%
Detected patterns
  • lightbox(?:-plus-jquery)?.{0,32}\.js

Overall confidence: 100%
Detected patterns
  • snap\.licdn\.com/li\.lms-analytics/insight\.min\.js

Overall confidence: 100%
Detected patterns
  • /revslider/[/\w-]+/js

Overall confidence: 100%
Detected patterns
  • jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?

Overall confidence: 100%
Detected patterns
  • jquery[.-]migrate(?:-([\d.]+))?(?:\.min)?\.js(?:\?ver=([\d.]+))?

Page Statistics

95
Requests

99 %
HTTPS

78 %
IPv6

16
Domains

24
Subdomains

22
IPs

5
Countries

1375 kB
Transfer

3361 kB
Size

32
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 89
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1674689714275&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3 HTTP 302
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1674689714275%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Fcontact-center-knowledge-management-state-2022%252F%253Futm_source%253D1on1%2526amp%253Butm_medium%253Dcorporate-email%2526amp%253Butm_campaign%253Dagentexp-s1-na%2526amp%253Buid%253D0d97da39-eee0-eb11-bacb-000d3a9e9ca3%26liSync%3Dtrue HTTP 302
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1674689714275&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&liSync=true HTTP 302
  • https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1674689714275&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&liSync=true&e_ipv6=AQKEpkWS1v96cQAAAYXrSRpb4F39O4Iw70mUbvq2jW_WaAp5Eyelb7f0eR0FazxVnxziS9SOZBJ2-HJXvAan99_W3Hzz8A

95 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request /
www.egain.com/contact-center-knowledge-management-state-2022/
206 KB
43 KB
Document
General
Full URL
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
59d19dc412ccc98b5ad9c9d0454a799e69720b7e6973e79049df5a36f4651461
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

Connection
Keep-Alive
Content-Encoding
gzip
Content-Length
42877
Content-Type
text/html; charset=UTF-8
Date
Wed, 25 Jan 2023 23:35:12 GMT
Keep-Alive
timeout=5, max=100
Link
<https://www.egain.com/wp-json/>; rel="https://api.w.org/" <https://www.egain.com/wp-json/wp/v2/pages/19554>; rel="alternate"; type="application/json" <https://www.egain.com/?p=19554>; rel=shortlink
Server
Apache/2.4.29 (Ubuntu)
Strict-Transport-Security
max-age=31536000
Vary
Accept-Encoding
X-Content-Type-Options
nosniff
X-UA-Compatible
IE=edge
jquery.fancybox.css
www.egain.com/egain-child/fancy/
5 KB
2 KB
Stylesheet
General
Full URL
https://www.egain.com/egain-child/fancy/jquery.fancybox.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
1724e498648a06b3b219675dff7c922677a3e1eea41bbaed40242dcdec8bf8ec
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1489-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
1477
rs6.css
www.egain.com/plugins/revslider/public/assets/css/
55 KB
12 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/revslider/public/assets/css/rs6.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
d63fa35ad0ec42110f7779d3825e3bcf079bf7fe188c7e7909494002194d694d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"db2a-592d7e61038c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
11707
style.css
www.egain.com/plugins/sticky-header-oceanwp//
753 B
704 B
Stylesheet
General
Full URL
https://www.egain.com/plugins/sticky-header-oceanwp//style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
aa9aa133def537d11a152aec44e76c0f38f92bb68bc70d743a6f4fc787786e20
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:00 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2f1-592d7e61f7b00-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
290
dashicons.min.css
www.egain.com/includes/css/
58 KB
35 KB
Stylesheet
General
Full URL
https://www.egain.com/includes/css/dashicons.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c21e5a2b32c47bc5f9d9efc97bc0e29fd081946d1d3ebffc5621cfafb1d3960e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"e688-5db15e3095bd9-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
35730
trp-floater-language-switcher.css
www.egain.com/plugins/translatepress-multilingual/assets/css/
5 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/translatepress-multilingual/assets/css/trp-floater-language-switcher.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
44ea170fc87aae5f8c85e610296bac297b3d621292adc4cbec9e0b0d3a2e681b
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"131e-5ddba28f2b659-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
1044
trp-language-switcher.css
www.egain.com/plugins/translatepress-multilingual/assets/css/
3 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/translatepress-multilingual/assets/css/trp-language-switcher.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
8eeafb86d8ce986b8bdc835861dc294481f69b714b05c3427b26133ffdff755f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"a6b-5ddba28f2a6b9-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
817
style.css
www.egain.com/egain/
2 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9ae26fdff0351c180d3c463d055fa4f7bcbf1c2b1e5d5672e4d94b10b06b27e2
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"677-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
948
style.css
www.egain.com/egain-child/
2 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/egain-child/style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
85ab17a4be4ebbe56e5ca7fb0c63c26e764acb7b1e41602bbf63f1ac92b01aa6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Mon, 19 Apr 2021 20:13:54 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"619-5c058f80728f0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
908
font-awesome.min.css
www.egain.com/egain/assets/css/third/
30 KB
7 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c4fe355dfa317d1cfaf6a39aa324e94c8a96fcf73410b7f9eec59951cdfaa593
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7971-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
7057
simple-line-icons.min.css
www.egain.com/egain/assets/css/third/
11 KB
3 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
00cb5467cd1232cc0358b03f57cdba0c37d8a4c74fc8949a5dc62ab36e803c5c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2a9d-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
2439
magnific-popup.min.css
www.egain.com/egain/assets/css/third/
5 KB
2 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/third/magnific-popup.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
130258c738258aede53d50cd605361e26189d1176960bd440a8785d81e9ee331
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"145d-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
1579
slick.min.css
www.egain.com/egain/assets/css/third/
2 KB
997 B
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/third/slick.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
f94c40827295309e660e47038ab6c021e897ec570d812298d3d475159ddc8596
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"627-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
584
style.min.css
www.egain.com/egain/assets/css/
152 KB
23 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/style.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9a55211e7b59cd42aa4665f67ec3d145907eb4199e956e52b421afd6ea9fa731
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"25fdf-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
23257
css
fonts.googleapis.com/
31 KB
2 KB
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:805::200a , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
f62057301cbebb6162864bdcbafc8c452cea3925b02b963acdf0324997c11625
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Wed, 25 Jan 2023 23:35:13 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Wed, 25 Jan 2023 23:35:13 GMT
front.min.css
www.egain.com/plugins/cookie-notice/css/
5 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/cookie-notice/css/front.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
d2c30641eed11d27cc45ab60849aaef8d0cef92b8c75b09648ffb764bd6017c0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:23:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"14ce-5db15c40f092f-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
1106
style.min.css
www.egain.com/plugins/pojo-accessibility/assets/css/
51 KB
5 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/pojo-accessibility/assets/css/style.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
7de4ebe6f7e5c57026f039da23b86f99cb0dcf117dfe5f893ace0b1988370f78
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 01 Sep 2022 17:59:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"cbb9-5e7a1603ac879-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
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www.egain.com/plugins/sassy-social-share/public/css/
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3 KB
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Full URL
https://www.egain.com/plugins/sassy-social-share/public/css/sassy-social-share-public.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:25:57 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"25e4-5db15cc9c03a4-gzip"
Vary
Accept-Encoding
Content-Type
text/css
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Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
2334
custom.css
www.egain.com/egain-child/css/
108 KB
15 KB
Stylesheet
General
Full URL
https://www.egain.com/egain-child/css/custom.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
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Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Fri, 22 Apr 2022 19:40:34 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1b1d1-5dd436673e9ce-gzip"
Vary
Accept-Encoding
Content-Type
text/css
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Keep-Alive
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bytes
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timeout=5, max=96
Content-Length
15288
widgets.css
www.egain.com/plugins/ocean-extra/assets/css/
36 KB
6 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/ocean-extra/assets/css/widgets.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"9083-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
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timeout=5, max=98
Content-Length
5666
jquery.min.js
www.egain.com/includes/js/jquery/
87 KB
31 KB
Script
General
Full URL
https://www.egain.com/includes/js/jquery/jquery.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"15db1-5db15e30c1aff-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
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timeout=5, max=98
Content-Length
30908
jquery-migrate.min.js
www.egain.com/includes/js/jquery/
11 KB
4 KB
Script
General
Full URL
https://www.egain.com/includes/js/jquery/jquery-migrate.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
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Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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X-Content-Type-Options nosniff

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accept-language
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User-Agent
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Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2bd8-5db15e30bdc7f-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
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bytes
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Content-Length
4169
revolution.tools.min.js
www.egain.com/plugins/revslider/public/assets/js/
147 KB
50 KB
Script
General
Full URL
https://www.egain.com/plugins/revslider/public/assets/js/revolution.tools.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
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accept-language
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User-Agent
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Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"24ba4-592d7e61038c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
50582
rs6.min.js
www.egain.com/plugins/revslider/public/assets/js/
261 KB
66 KB
Script
General
Full URL
https://www.egain.com/plugins/revslider/public/assets/js/rs6.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
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X-Content-Type-Options nosniff

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accept-language
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User-Agent
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Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"412a9-592d7e61038c0-gzip"
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Accept-Encoding
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chunked
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Keep-Alive
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bytes
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main.js
www.egain.com/plugins/sticky-header-oceanwp//
2 KB
1012 B
Script
General
Full URL
https://www.egain.com/plugins/sticky-header-oceanwp//main.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
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Referer
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User-Agent
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Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:00 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"816-592d7e61f7b00-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
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Keep-Alive
Accept-Ranges
bytes
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585
front.min.js
www.egain.com/plugins/cookie-notice/js/
8 KB
2 KB
Script
General
Full URL
https://www.egain.com/plugins/cookie-notice/js/front.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
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Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:23:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"20ec-5db15c40f18cf-gzip"
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Accept-Encoding
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Content-Length
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custom_script_1.js
www.egain.com/egain-child/
24 KB
5 KB
Script
General
Full URL
https://www.egain.com/egain-child/custom_script_1.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
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X-Content-Type-Options nosniff

Request headers

accept-language
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Referer
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User-Agent
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Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 03 Dec 2022 00:54:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"6081-5eee1e4945eb8-gzip"
Vary
Accept-Encoding
Content-Type
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Keep-Alive
Accept-Ranges
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Content-Length
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js
www.googletagmanager.com/gtag/
222 KB
77 KB
Script
General
Full URL
https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:831::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
access-control-allow-headers
Cache-Control
content-length
78813
x-xss-protection
0
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
expires
Wed, 25 Jan 2023 23:35:13 GMT
js
www.googletagmanager.com/gtag/
113 KB
44 KB
Script
General
Full URL
https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:831::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
a5fd0236ec8288af8d35828e6f8329803cafd2d4804e1033e54522f6ff36b31b
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
access-control-allow-headers
Cache-Control
content-length
44992
x-xss-protection
0
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
expires
Wed, 25 Jan 2023 23:35:13 GMT
js
www.googletagmanager.com/gtag/
172 KB
63 KB
Script
General
Full URL
https://www.googletagmanager.com/gtag/js?id=AW-946629603
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:831::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
64598
x-xss-protection
0
last-modified
Wed, 25 Jan 2023 22:09:31 GMT
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
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access-control-allow-headers
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expires
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printfriendly-icon-sm.png
cdn.printfriendly.com/icons/
305 B
992 B
Image
General
Full URL
https://cdn.printfriendly.com/icons/printfriendly-icon-sm.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:6ea0:c700::17 Frankfurt am Main, Germany, ASN60068 (CDN77 ^_^, GB),
Reverse DNS
Software
CDN77-Turbo /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
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Response headers

x-77-pop
frankfurtDE
date
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age
2101
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HIT
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HIT
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STANDARD
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2
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identity
x-age
2949
content-length
305
x-77-nzt
AZySIRBlUY//hQsAAA
x-accel-expires
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last-modified
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server
CDN77-Turbo
etag
"d09256e25d52d1635a1e3f6a6ac786ac"
x-77-nzt-ray
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x-goog-generation
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content-type
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access-control-allow-origin
*
x-goog-hash
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access-control-expose-headers
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cache-control
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x-goog-stored-content-length
305
accept-ranges
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expires
Wed, 15 Jun 2022 13:53:55 GMT
eGain-logo-new-300.png
www.egain.com/egain-media/2022/10/
11 KB
11 KB
Image
General
Full URL
https://www.egain.com/egain-media/2022/10/eGain-logo-new-300.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Tue, 18 Oct 2022 21:28:41 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2b30-5eb55c6ad8ec4"
Content-Type
image/png
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Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=93
Content-Length
11056
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hd.egain.com/images/
13 KB
13 KB
Image
General
Full URL
https://hd.egain.com/images/egain-benchmark.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.32.121.26 , United States, ASN16509 (AMAZON-02, US),
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Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:15 GMT
Via
1.1 0dec5f752f0f332c449471a83f050dd2.cloudfront.net (CloudFront)
Last-Modified
Mon, 13 Jun 2022 11:45:17 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P1
x-amz-meta-cb-modifiedtime
Mon, 13 Jun 2022 11:44:59 GMT
ETag
"40aea03fb18abd4838a140cb0677b73c"
X-Cache
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Content-Type
image/png
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
13261
X-Amz-Cf-Id
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ssurvey-ax-omnichannel-view-2.png
hd.egain.com/images/
48 KB
49 KB
Image
General
Full URL
https://hd.egain.com/images/ssurvey-ax-omnichannel-view-2.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.32.121.26 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-121-26.fra60.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:15 GMT
Via
1.1 c80fd33b8f8c4dff5488cc52ba797aa6.cloudfront.net (CloudFront)
Last-Modified
Wed, 29 Jun 2022 19:32:39 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P1
ETag
"c645ef3e7a1122930525f4f79ae5ad32"
X-Cache
RefreshHit from cloudfront
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image/png
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keep-alive
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Content-Length
49464
X-Amz-Cf-Id
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en_US.png
www.egain.com/plugins/translatepress-multilingual/assets/images/flags/
502 B
864 B
Image
General
Full URL
https://www.egain.com/plugins/translatepress-multilingual/assets/images/flags/en_US.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
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X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
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Response headers

Date
Wed, 25 Jan 2023 23:35:14 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1f6-5ddba28f29719"
Content-Type
image/png
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=91
Content-Length
502
de_DE_formal.png
www.egain.com/plugins/translatepress-multilingual/assets/images/flags/
250 B
611 B
Image
General
Full URL
https://www.egain.com/plugins/translatepress-multilingual/assets/images/flags/de_DE_formal.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:14 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"fa-5ddba28f2a6b9"
Content-Type
image/png
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
250
printfriendly.js
cdn.printfriendly.com/
52 KB
15 KB
Script
General
Full URL
https://cdn.printfriendly.com/printfriendly.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:6ea0:c700::17 Frankfurt am Main, Germany, ASN60068 (CDN77 ^_^, GB),
Reverse DNS
Software
CDN77-Turbo /
Resource Hash
2fd61f3235a45c5376c72f36ebc9392296ced2c777b737b5cf053a429d18deaa

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

x-77-pop
frankfurtDE
date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
gzip
age
183
x-guploader-uploadid
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x-cache
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x-goog-storage-class
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x-goog-metageneration
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x-goog-stored-content-encoding
gzip
x-age
53
x-77-nzt
AZySIRCfFkv/NQAAAA
x-accel-expires
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last-modified
Wed, 07 Dec 2022 08:31:33 GMT
server
CDN77-Turbo
x-77-nzt-ray
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vary
Accept-Encoding
x-goog-hash
crc32c=9zN9FQ==, md5=7nsBmapbtmC8xA9C6qMHbA==
x-goog-generation
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content-type
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access-control-allow-origin
*
access-control-expose-headers
Content-Type
cache-control
public, max-age=300
x-goog-stored-content-length
14415
expires
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imagesloaded.min.js
www.egain.com/includes/js/
5 KB
2 KB
Script
General
Full URL
https://www.egain.com/includes/js/imagesloaded.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"15fd-5db15e30cd681-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
1834
magnific-popup.min.js
www.egain.com/egain/assets/js/third/
20 KB
7 KB
Script
General
Full URL
https://www.egain.com/egain/assets/js/third/magnific-popup.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"4ed0-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
7142
lightbox.min.js
www.egain.com/egain/assets/js/third/
1 KB
988 B
Script
General
Full URL
https://www.egain.com/egain/assets/js/third/lightbox.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"4e0-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
561
main.min.js
www.egain.com/egain/assets/js/
121 KB
32 KB
Script
General
Full URL
https://www.egain.com/egain/assets/js/main.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
68114526fe2e683a27fd18ef79c2b9408707712af99831574f533473c0b5822d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1e26f-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
32760
app.min.js
www.egain.com/plugins/pojo-accessibility/assets/js/
5 KB
2 KB
Script
General
Full URL
https://www.egain.com/plugins/pojo-accessibility/assets/js/app.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
d5575de801172d286dc7cdb712db3081a3fa0702672d2bf33f806301706e3e09
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 01 Sep 2022 17:59:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"14c1-5e7a1603ac879-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
1668
sassy-social-share-public.js
www.egain.com/plugins/sassy-social-share/public/js/
119 KB
40 KB
Script
General
Full URL
https://www.egain.com/plugins/sassy-social-share/public/js/sassy-social-share-public.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
a28f7b51eecc453bfa4b7794290a3d75918d3983ec835f0089b5a92d90ba9961
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:25:57 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1dbb3-5db15cc9c03a4-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
40654
hoverIntent.min.js
www.egain.com/includes/js/
1 KB
1 KB
Script
General
Full URL
https://www.egain.com/includes/js/hoverIntent.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
491ee20092ce969e6785601ae4595748d4ac5ee4df19012b19b77de6c9dfd357
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"5dc-5db15e30c3a40-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
705
maxmegamenu.js
www.egain.com/plugins/megamenu/js/
30 KB
5 KB
Script
General
Full URL
https://www.egain.com/plugins/megamenu/js/maxmegamenu.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9aafa38d431075d0f6c738a2633785fd32fada0e14408bd662d95e608ddb4daf
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:24:47 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7741-5db15c874035f-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=92
Content-Length
4877
jquery.fancybox.js
www.egain.com/egain-child/fancy/
50 KB
14 KB
Script
General
Full URL
https://www.egain.com/egain-child/fancy/jquery.fancybox.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c8fc96d99ee53dd4de071bf15190a3e1d96f89cbabf53520645470d5085d4809
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"c663-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
14063
chat-launch-2.svg
www.egain.com/egain-media/2022/02/
3 KB
4 KB
Image
General
Full URL
https://www.egain.com/egain-media/2022/02/chat-launch-2.svg
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
a0a0271bb4af7c5d83993f3366a636a3a9bcda31f662148e4e4e6dd81b2beed2
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:14 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Fri, 18 Feb 2022 20:10:15 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"d4c-5d850789313d7"
Content-Type
image/svg+xml
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
3404
css
fonts.googleapis.com/
3 KB
561 B
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Cabin+Condensed:400,600,700
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:805::200a , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
6c3b460c782deda7f56da838987b67b3e2dc475bf75155cbb4b8564a740355b9
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Wed, 25 Jan 2023 23:35:13 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Wed, 25 Jan 2023 23:35:13 GMT
css
fonts.googleapis.com/
5 KB
706 B
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:805::200a , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
f4ebbbe9e2cb7f812044295bf4773dbd8e6170652eb80e91cba87643fe176ddb
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Wed, 25 Jan 2023 22:23:52 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Wed, 25 Jan 2023 23:35:13 GMT
css
fonts.googleapis.com/
8 KB
785 B
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Open+Sans:400,600,700
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:805::200a , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
dda36ab0dda2b7ba616e824e0dd455eb222bf9fee24984c74e19df9fa962758e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Wed, 25 Jan 2023 22:53:20 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Wed, 25 Jan 2023 23:35:13 GMT
gtm.js
www.googletagmanager.com/
170 KB
56 KB
Script
General
Full URL
https://www.googletagmanager.com/gtm.js?id=GTM-NC9SGDL
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:831::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
f2bff61feea9d84260c679c8e2b67430be10a770992c9f094449cde26783495f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
56772
x-xss-protection
0
last-modified
Wed, 25 Jan 2023 22:09:31 GMT
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Wed, 25 Jan 2023 23:35:13 GMT
bg_artboard_2.jpg
hd.egain.com/images/backgrounds/
93 KB
93 KB
Image
General
Full URL
https://hd.egain.com/images/backgrounds/bg_artboard_2.jpg
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.32.121.26 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-121-26.fra60.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
7d09194d2932064b01abf1969269a832aace7245e6b488a6880802c4248deb64

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 22:52:27 GMT
Via
1.1 6b17c6258978715ba0681e1d5589502c.cloudfront.net (CloudFront)
Last-Modified
Mon, 06 Jun 2022 04:45:15 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P1
Age
2567
ETag
"b6ad4bc0fd8b9cd922143122c3263513"
X-Cache
Hit from cloudfront
Content-Type
image/jpeg
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
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analytics.analytics-egain.com/onetag/ Frame 546F
16 KB
16 KB
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General
Full URL
https://analytics.analytics-egain.com/onetag/EG26912918
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.211.192.133 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-52-211-192-133.eu-west-1.compute.amazonaws.com
Software
/
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

content-type
text/javascript;charset=utf-8
date
Wed, 25 Jan 2023 23:35:14 GMT
cache-control
max-age=86400
server
expires
Thu, 26 Jan 2023 23:35:14 GMT
gtm.js
www.googletagmanager.com/
133 KB
48 KB
Script
General
Full URL
https://www.googletagmanager.com/gtm.js?id=GTM-WQGFD2
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:831::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
07d46da2140f9984ee01033e94e19247dde2eed05f3dc9780b3f7b69ca859842
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 23:35:13 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
49156
x-xss-protection
0
last-modified
Wed, 25 Jan 2023 22:09:31 GMT
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Wed, 25 Jan 2023 23:35:13 GMT
6WNoPXcu9CiYbInz1a6y
ws.zoominfo.com/pixel/
2 KB
2 KB
Script
General
Full URL
https://ws.zoominfo.com/pixel/6WNoPXcu9CiYbInz1a6y
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700::6810:a852 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare / Express
Resource Hash
0a9cff6fdf8fa02c169138b56f4b57f5b3185729625279d27763fab878986f0b
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 23:35:14 GMT
content-encoding
gzip
x-content-type-options
nosniff
cf-cache-status
DYNAMIC
via
1.1 google
server
cloudflare
x-powered-by
Express
vary
Accept-Encoding
content-type
text/javascript
access-control-allow-origin
*
access-control-allow-credentials
true
cf-ray
78f4d2f7bac190d4-FRA
access-control-allow-headers
Content-Type,cf-ipcountry,service-version,x-appengine-user-ip,x-forwarded-for, x-ws-collect-type
alt-svc
h3=":443"; ma=86400, h3-29=":443"; ma=86400
bat.js
bat.bing.com/
38 KB
12 KB
Script
General
Full URL
https://bat.bing.com/bat.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
1d26490f083b209ef29e08d092649725edf15ac2b33ad62fdeaafd37f7d79d6f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains; preload
content-encoding
gzip
date
Wed, 25 Jan 2023 23:35:13 GMT
last-modified
Mon, 23 Jan 2023 19:59:24 GMT
accept-ch
Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref
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etag
"076bc30652fd91:0"
vary
Accept-Encoding
x-cache
CONFIG_NOCACHE
content-type
application/javascript
cache-control
private,max-age=1800
accept-ranges
bytes
content-length
11552
lftracker_v1_ywVkO4XMdlOaZ6Bj.js
sc.lfeeder.com/
32 KB
11 KB
Script
General
Full URL
https://sc.lfeeder.com/lftracker_v1_ywVkO4XMdlOaZ6Bj.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:225e:7a00:1f:f723:6fc0:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

x-amz-version-id
kGjIZ9LPLSQf8zA_2vmv.YIJZUnJ0sY5
content-encoding
gzip
via
1.1 18c9dea802c00b7c060142aad49f7288.cloudfront.net (CloudFront)
date
Wed, 25 Jan 2023 23:32:35 GMT
last-modified
Mon, 09 Jan 2023 07:04:13 GMT
server
AmazonS3
x-amz-cf-pop
FRA60-P4
age
160
etag
W/"9ec463ac2bebc6916433ead00cf8b51c"
vary
Accept-Encoding
x-cache
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content-type
application/javascript
cache-control
max-age=3600
x-amz-cf-id
98xtXsN56uAnCxqK8mGn5dOKA2PGo7ZGVUaspOOZM8Ifwfjjpkb17g==
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fonts.gstatic.com/s/opensans/v34/
44 KB
44 KB
Font
General
Full URL
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Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:808::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://fonts.googleapis.com/
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Sun, 22 Jan 2023 14:23:49 GMT
x-content-type-options
nosniff
age
292284
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
44856
x-xss-protection
0
last-modified
Mon, 15 Aug 2022 18:20:18 GMT
server
sffe
cross-origin-opener-policy
same-origin; report-to="apps-themes"
report-to
{"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type
font/woff2
access-control-allow-origin
*
cache-control
public, max-age=31536000
accept-ranges
bytes
timing-allow-origin
*
expires
Mon, 22 Jan 2024 14:23:49 GMT
z7NFdQDnbTkabZAIOl9il_O6KJj73e7Ff0GmDuXMRw.woff2
fonts.gstatic.com/s/opensanscondensed/v23/
16 KB
16 KB
Font
General
Full URL
https://fonts.gstatic.com/s/opensanscondensed/v23/z7NFdQDnbTkabZAIOl9il_O6KJj73e7Ff0GmDuXMRw.woff2
Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:808::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://fonts.googleapis.com/
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Fri, 20 Jan 2023 09:45:45 GMT
x-content-type-options
nosniff
age
481768
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
16324
x-xss-protection
0
last-modified
Tue, 19 Apr 2022 18:08:32 GMT
server
sffe
cross-origin-opener-policy
same-origin; report-to="apps-themes"
report-to
{"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type
font/woff2
access-control-allow-origin
*
cache-control
public, max-age=31536000
accept-ranges
bytes
timing-allow-origin
*
expires
Sat, 20 Jan 2024 09:45:45 GMT
fontawesome-webfont.woff2
www.egain.com/egain/assets/fonts/fontawesome/
75 KB
76 KB
Font
General
Full URL
https://www.egain.com/egain/assets/fonts/fontawesome/fontawesome-webfont.woff2?v=4.7.0
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"12d68-592d7e64d41c0"
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
77160
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29 KB
30 KB
Font
General
Full URL
https://www.egain.com/egain/assets/fonts/simple-line-icons/Simple-Line-Icons.woff2?v=2.4.0
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:13 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7570-592d7e64d41c0"
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
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30064
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General
Full URL
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Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:808::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff
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Request headers

Referer
https://fonts.googleapis.com/
Origin
https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Sun, 22 Jan 2023 11:12:38 GMT
x-content-type-options
nosniff
age
303755
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
14964
x-xss-protection
0
last-modified
Tue, 19 Apr 2022 18:08:11 GMT
server
sffe
cross-origin-opener-policy
same-origin; report-to="apps-themes"
report-to
{"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type
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access-control-allow-origin
*
cache-control
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accept-ranges
bytes
timing-allow-origin
*
expires
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survey-wfh.png
hd.egain.com/images/
19 KB
19 KB
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General
Full URL
https://hd.egain.com/images/survey-wfh.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.32.121.26 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-121-26.fra60.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:15 GMT
Via
1.1 6b17c6258978715ba0681e1d5589502c.cloudfront.net (CloudFront)
Last-Modified
Mon, 13 Jun 2022 11:36:28 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P1
x-amz-meta-cb-modifiedtime
Mon, 13 Jun 2022 11:35:44 GMT
ETag
"660cf06ad536c4a2008b8a01935a2e73"
X-Cache
RefreshHit from cloudfront
Content-Type
image/png
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
19029
X-Amz-Cf-Id
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survey-ax-query-complexity.png
hd.egain.com/images/
39 KB
40 KB
Image
General
Full URL
https://hd.egain.com/images/survey-ax-query-complexity.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.32.121.26 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-121-26.fra60.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:35:15 GMT
Via
1.1 ec85113c6ed859938b3fcfa19bc035f8.cloudfront.net (CloudFront)
Last-Modified
Mon, 13 Jun 2022 09:32:10 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P1
x-amz-meta-cb-modifiedtime
Mon, 13 Jun 2022 09:25:00 GMT
ETag
"c79d55a686be290e48ee038c63637b88"
X-Cache
RefreshHit from cloudfront
Content-Type
image/png
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
40013
X-Amz-Cf-Id
D2kB1L7ekzozgpVdRd1X358zLtmU2zMrqhvVBYWolox4cwNGtTmzKw==
survey-ax-kb.png
hd.egain.com/images/
52 KB
52 KB
Image
General
Full URL
https://hd.egain.com/images/survey-ax-kb.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.32.121.26 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-121-26.fra60.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
ac99dca62f0552dab878932690f6367446ff42e09b7f5ddf86ad8107daef5b59

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:19:43 GMT
Via
1.1 df3b3b9f4fa0f79195c56a91cf242364.cloudfront.net (CloudFront)
Last-Modified
Mon, 13 Jun 2022 09:32:12 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P1
Age
931
x-amz-meta-cb-modifiedtime
Mon, 13 Jun 2022 09:25:00 GMT
ETag
"bee242a5efbbc83ea020aaa2a0576aac"
X-Cache
Hit from cloudfront
Content-Type
image/png
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
53129
X-Amz-Cf-Id
CtPzh0xIIdlwdYitSTtplL6WLQOuLDJajyR4UbbAaJTx-96UX9ssOw==
survey-ax-pain.png
hd.egain.com/images/
25 KB
25 KB
Image
General
Full URL
https://hd.egain.com/images/survey-ax-pain.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.32.121.26 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-121-26.fra60.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
359e48a718469149c526160224e6eed5187b927680a9bd88ef769ea091f0f5d9

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:19:43 GMT
Via
1.1 6b17c6258978715ba0681e1d5589502c.cloudfront.net (CloudFront)
Last-Modified
Mon, 13 Jun 2022 09:32:12 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P1
Age
931
x-amz-meta-cb-modifiedtime
Mon, 13 Jun 2022 09:25:00 GMT
ETag
"85f0094f5221cd0d6ce8cfad223288a5"
X-Cache
Hit from cloudfront
Content-Type
image/png
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
25547
X-Amz-Cf-Id
6464_tjwpfFh2kcafWzxIA8H8LdByuSV6l6onRUTGhhMWzUyrYb8xw==
survey-ax-stress.png
hd.egain.com/images/
22 KB
23 KB
Image
General
Full URL
https://hd.egain.com/images/survey-ax-stress.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.32.121.26 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-121-26.fra60.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
ec6e9399c7fb337f1a3d1850b1c19d461355a963059df399c2fa315a8ea75e02

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Wed, 25 Jan 2023 23:19:43 GMT
Via
1.1 df3b3b9f4fa0f79195c56a91cf242364.cloudfront.net (CloudFront)
Last-Modified
Mon, 13 Jun 2022 09:32:10 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA60-P1
Age
931
x-amz-meta-cb-modifiedtime
Mon, 13 Jun 2022 09:25:00 GMT
ETag
"e02d4daa941f57fe17a1842debeaf830"
X-Cache
Hit from cloudfront
Content-Type
image/png
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
22618
X-Amz-Cf-Id
GTQu4KpfHVtBXRW8EwQYplrbN5l0UrGuHNfA1rnxY39uTgtihpXF5A==
analytics.js
www.google-analytics.com/
49 KB
20 KB
Script
General
Full URL
https://www.google-analytics.com/analytics.js
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:803::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
5971b095cff574a66d35ada016d4c077c86e2dea62e9c0f14cf7c94b258619de
Security Headers
Name Value
Strict-Transport-Security max-age=10886400; includeSubDomains; preload
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=10886400; includeSubDomains; preload
content-encoding
gzip
x-content-type-options
nosniff
date
Wed, 25 Jan 2023 22:26:10 GMT
last-modified
Tue, 10 Jan 2023 21:29:14 GMT
server
Golfe2
age
4144
vary
Accept-Encoding
content-type
text/javascript
cache-control
public, max-age=7200
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
20085
expires
Thu, 26 Jan 2023 00:26:10 GMT
collect
region1.google-analytics.com/g/
0
244 B
Ping
General
Full URL
https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=2oe1n0&_p=1620393268&cid=1307465058.1674689714&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=1&sid=1674689713&sct=1&seg=0&dl=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&dt=State%20of%20Agent%20Experience%20and%20Contact%20Center%20Knowledge%202022%20%7C%20eGain%20Survey&en=page_view&_fv=1&_nsi=1&_ss=1&_ee=1
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2001:4860:4802:32::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
googleads.g.doubleclick.net/pagead/viewthroughconversion/946629603/
2 KB
2 KB
Script
General
Full URL
https://googleads.g.doubleclick.net/pagead/viewthroughconversion/946629603/?random=1674689713925&cv=11&fst=1674689713925&bg=ffffff&guid=ON&async=1&gtm=2oa1n0&u_w=1600&u_h=1200&hn=www.googleadservices.com&frm=0&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&tiba=State%20of%20Agent%20Experience%20and%20Contact%20Center%20Knowledge%202022%20%7C%20eGain%20Survey&auid=1584559333.1674689714&uamb=0&uaw=0&data=event%3Dgtag.config&rfmt=3&fmt=4
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=AW-946629603
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:82f::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
af050ad7bfb96e30685aec06c9783baf0a0f30d4fd50ea16ac79b9d6f859910b
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
content-encoding
br
x-content-type-options
nosniff
server
cafe
content-type
text/javascript; charset=UTF-8
p3p
policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cache-control
no-cache, must-revalidate
cross-origin-resource-policy
cross-origin
content-disposition
attachment; filename="f.txt"
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
1026
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
a
key-cdn.printfriendly.com/api/v3/domain_settings/
160 B
607 B
Script
General
Full URL
https://key-cdn.printfriendly.com/api/v3/domain_settings/a?callback=pfMod.saveDSSettings&hostname=www.egain.com&client_version=client
Requested by
Host: cdn.printfriendly.com
URL: https://cdn.printfriendly.com/printfriendly.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:6ea0:f400::4 Zagreb, Croatia, ASN60068 (CDN77 ^_^, GB),
Reverse DNS
Software
CDN77-Turbo /
Resource Hash
6a930ffad1d194fbfa2d175e66172c9a53470a52775d7c8bdcd2f67096d912b0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

x-77-pop
zagrebHR
date
Wed, 25 Jan 2023 23:35:14 GMT
via
1.1 google
content-encoding
gzip
x-cache
HIT
x-77-cache
HIT
x-age
932
alt-svc
quic="169.150.242.138:443"; ma=2592000; v="44,43,39", h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-request-id
7cfccbb7-9d5b-445c-b166-d3fcfaaf8d0b
x-77-nzt
AamW8orClR3/pAMAAA
x-runtime
0.013399
x-accel-expires
@1674692382
server
CDN77-Turbo
etag
W/"6a930ffad1d194fbfa2d175e66172c9a"
x-77-nzt-ray
bcd92b1f3a0661ffb2bcd163ae331e0d
vary
Accept-Encoding
content-type
text/javascript; charset=utf-8
cache-control
max-age=3600, public
56380144.js
bat.bing.com/p/action/
0
118 B
Script
General
Full URL
https://bat.bing.com/p/action/56380144.js
Requested by
Host: bat.bing.com
URL: https://bat.bing.com/bat.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains; preload
cache-control
private,max-age=1800
date
Wed, 25 Jan 2023 23:35:13 GMT
accept-ch
Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref
Ref A: 528BD713663E4F348E390C816A5DEE1E Ref B: FRA31EDGE0622 Ref C: 2023-01-25T23:35:13Z
x-cache
CONFIG_NOCACHE
collect
www.google-analytics.com/j/
4 B
208 B
XHR
General
Full URL
https://www.google-analytics.com/j/collect?v=1&_v=j99&a=1620393268&t=pageview&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&ul=en-us&de=UTF-8&dt=State%20of%20Agent%20Experience%20and%20Contact%20Center%20Knowledge%202022%20%7C%20eGain%20Survey&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=YADAAUABAAAAACAAI~&jid=1112298335&gjid=773775776&cid=1307465058.1674689714&tid=UA-15835029-4&_gid=848241600.1674689714&_r=1&_slc=1&gtm=2ou1n0&z=1133132706
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:803::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
aec60bc104db041b1512185839f18f52986df7e569e5445f740dd60f763fbca8
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
4
expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
www.google-analytics.com/j/
2 B
69 B
XHR
General
Full URL
https://www.google-analytics.com/j/collect?v=1&_v=j99&a=1620393268&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&ul=en-us&de=UTF-8&dt=State%20of%20Agent%20Experience%20and%20Contact%20Center%20Knowledge%202022%20%7C%20eGain%20Survey&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Parse%20URL&ea=Find%20UID&_u=YADAAUABAAAAACAAI~&jid=684018503&gjid=2037702395&cid=1307465058.1674689714&tid=UA-15835029-4&_gid=848241600.1674689714&_r=1&gtm=2wg1n0NC9SGDL&z=309465110
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:803::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
de3246094525b21a870fc7d2a67490d0132535c6fa5993755c549f1a9d1bd8af
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
2
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
www.google.com/pagead/1p-user-list/946629603/
42 B
548 B
Image
General
Full URL
https://www.google.com/pagead/1p-user-list/946629603/?random=1674689713925&cv=11&fst=1674687600000&bg=ffffff&guid=ON&async=1&gtm=2oa1n0&u_w=1600&u_h=1200&frm=0&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&tiba=State%20of%20Agent%20Experience%20and%20Contact%20Center%20Knowledge%202022%20%7C%20eGain%20Survey&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=4001820095&rmt_tld=0&ipr=y
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:808::2004 , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
Content-Security-Policy script-src 'none'; object-src 'none'
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
content-security-policy
script-src 'none'; object-src 'none'
x-content-type-options
nosniff
server
cafe
content-type
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p3p
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content-length
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x-xss-protection
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expires
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www.google.de/pagead/1p-user-list/946629603/
42 B
455 B
Image
General
Full URL
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Requested by
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H2
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accept-language
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Response headers

pragma
no-cache
date
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content-security-policy
script-src 'none'; object-src 'none'
x-content-type-options
nosniff
server
cafe
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p3p
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alt-svc
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expires
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collect
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4 B
441 B
XHR
General
Full URL
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Protocol
H2
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TLS 1.3, , AES_128_GCM
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Request headers

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User-Agent
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Response headers

pragma
no-cache
strict-transport-security
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x-content-type-options
nosniff
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server
Golfe2
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cache-control
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cross-origin
alt-svc
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content-length
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Requested by
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Protocol
H2
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Software
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Security Headers
Name Value
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
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Response headers

date
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content-encoding
gzip
x-content-type-options
nosniff
last-modified
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x-cdn
AKAM
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70 B
XHR
General
Full URL
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Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400c:c06::9d Brussels, Belgium, ASN15169 (GOOGLE, US),
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Software
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Security Headers
Name Value
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Request headers

Referer
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User-Agent
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Response headers

pragma
no-cache
strict-transport-security
max-age=10886400; includeSubDomains; preload
date
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x-content-type-options
nosniff
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server
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content-length
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expires
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0
bat.bing.com/action/
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287 B
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General
Full URL
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Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
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TLS 1.2, ECDHE_RSA, AES_256_GCM
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Reverse DNS
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Security Headers
Name Value
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Request headers

accept-language
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https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
strict-transport-security
max-age=31536000; includeSubDomains; preload
date
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expires
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/
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General
Full URL
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H2
Security
TLS 1.3, , AES_128_GCM
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Request headers

accept-language
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Response headers

date
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server
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General
Full URL
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Protocol
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Security Headers
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Request headers

accept-language
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Response headers

date
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content-encoding
gzip
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Request headers

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Response headers

pragma
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General
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H2
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Request headers

accept-language
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Response headers

date
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strict-transport-security
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cache-control
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expires
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General
Full URL
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Protocol
H2
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TLS 1.2, ECDHE_RSA, AES_128_GCM
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Request headers

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Response headers

cache-control
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content-type
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date
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expires
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General
Full URL
https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j99&tid=UA-15835029-4&cid=1307465058.1674689714&jid=1112298335&_u=YADAAUAAAAAAACAAI~&z=744661066
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:808::2004 , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.de/ads/
42 B
107 B
Image
General
Full URL
https://www.google.de/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j99&tid=UA-15835029-4&cid=1307465058.1674689714&jid=1112298335&_u=YADAAUAAAAAAACAAI~&z=744661066
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80e::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.com/ads/
42 B
107 B
Image
General
Full URL
https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j99&tid=UA-15835029-4&cid=1307465058.1674689714&jid=684018503&_u=YADAAUABAAAAACAAI~&z=1432945482
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:808::2004 , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.de/ads/
42 B
107 B
Image
General
Full URL
https://www.google.de/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j99&tid=UA-15835029-4&cid=1307465058.1674689714&jid=684018503&_u=YADAAUABAAAAACAAI~&z=1432945482
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80e::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:14 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
token
cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/
36 B
375 B
XHR
General
Full URL
https://cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/token
Requested by
Host: snap.licdn.com
URL: https://snap.licdn.com/li.lms-analytics/insight.min.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:223d:3600:2:53b2:240:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
7b1eaaaf180a13c29b6dddc3b0ae23333b4397e0f3c065b4c86da2f2530a5f89

Request headers

Accept
*
Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 22:52:26 GMT
content-encoding
gzip
via
1.1 e41703af87be84ac95b3cadf9d8dd470.cloudfront.net (CloudFront)
x-amz-cf-pop
FRA56-P3
age
2568
vary
accept-encoding
x-cache
Hit from cloudfront
content-type
application/json
access-control-allow-origin
*
cache-control
public, max-age=3600
x-amz-cf-id
-6UMijp_7hnnV0drif6tm8iYcPjd_Q1EaTkIgVNG9A7G3anmE0UldQ==
collect
px4.ads.linkedin.com/
Redirect Chain
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1674689714275&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_med...
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1674689714275%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Fcont...
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1674689714275&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_med...
  • https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1674689714275&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_me...
0
268 B
Image
General
Full URL
https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1674689714275&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&liSync=true&e_ipv6=AQKEpkWS1v96cQAAAYXrSRpb4F39O4Iw70mUbvq2jW_WaAp5Eyelb7f0eR0FazxVnxziS9SOZBJ2-HJXvAan99_W3Hzz8A
Requested by
Host: www.egain.com
URL: https://www.egain.com/contact-center-knowledge-management-state-2022/?utm_source=1on1&amp;utm_medium=corporate-email&amp;utm_campaign=agentexp-s1-na&amp;uid=0d97da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Server
13.107.42.14 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 23:35:14 GMT
x-li-pop
afd-prod-lor1-x
x-msedge-ref
Ref A: EA09B470FEE14DE090A98AA45CBDB1F2 Ref B: DUS30EDGE0907 Ref C: 2023-01-25T23:35:14Z
linkedin-action
1
x-cache
CONFIG_NOCACHE
content-type
application/javascript
x-li-fabric
prod-lor1
x-li-proto
http/2
content-length
0
x-li-uuid
AAXzHxWS8veTv+kTnHL62A==

Redirect headers

date
Wed, 25 Jan 2023 23:35:14 GMT
x-li-pop
afd-prod-lor1-x
x-msedge-ref
Ref A: A02A62AEF9974D7390530D33F312C39F Ref B: FRAEDGE1114 Ref C: 2023-01-25T23:35:14Z
linkedin-action
1
x-cache
CONFIG_NOCACHE
x-li-fabric
prod-lor1
location
https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1674689714275&url=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&liSync=true&e_ipv6=AQKEpkWS1v96cQAAAYXrSRpb4F39O4Iw70mUbvq2jW_WaAp5Eyelb7f0eR0FazxVnxziS9SOZBJ2-HJXvAan99_W3Hzz8A
x-li-proto
http/2
content-length
0
x-li-uuid
AAXzHxWO3NpCpbk8OOQqeQ==
egain-docked-chat.js
ebrain.egain.com/system/templates/chat/ Frame 9589
124 KB
22 KB
Script
General
Full URL
https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egain-chat.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d01:ce87:6325:7146:1639 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
Server /
Resource Hash
f00c7659051ca6b26aea95f6076ddca240c7cec09bfcb0ea8417627eb273ebad
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Wed, 25 Jan 2023 23:35:15 GMT
content-encoding
gzip
x-content-type-options
nosniff
strict-transport-security
max-age=31536000; includeSubDomains; preload
server
Server
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-amzn-requestid
0eb8c30c-0ce3-442f-b16b-127155e223eb
x-amzn-trace-id
Root=1-63d1bcb3-379c81a20fb6dd0f56c74375
x-frame-options
SAMEORIGIN
content-type
application/x-javascript
cache-control
max-age=7200,private
x-amz-apigw-id
fUpsBFWnvHcFYbA=
content-length
22230
getCBHostName.jsp
ebrain.egain.com/system/cb/admin/
195 B
917 B
Script
General
Full URL
https://ebrain.egain.com/system/cb/admin/getCBHostName.jsp
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d01:ce87:6325:7146:1639 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
843d4c26ab79b8ea04917549dc85d3126cd2e1c972377182e009b8ebf25a3e07
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:15 GMT
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-content-type-options
nosniff
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-frame-options
SAMEORIGIN
content-type
application/javascript;charset=UTF-8
cache-control
no-cache
content-length
195
x-ua-compatible
IE=EmulateIE9
checkSession.html
ebrain.egain.com/system/cb/cs/ Frame 2807
0
0
Document
General
Full URL
https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d01:ce87:6325:7146:1639 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.egain.com/
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

accept-encoding
compress,gzip
accept-ranges
bytes
cache-control
max-age=86400
content-length
1606
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
content-type
text/html
date
Wed, 25 Jan 2023 23:35:15 GMT
last-modified
Sat, 10 Dec 2022 01:32:18 GMT
pragma
cache
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-content-type-options
nosniff
x-frame-options
SAMEORIGIN
x-ua-compatible
IE=EmulateIE9
collect
region1.google-analytics.com/g/
0
54 B
Ping
General
Full URL
https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=2oe1n0&_p=1620393268&cid=1307465058.1674689714&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=2&sid=1674689713&sct=1&seg=1&dl=https%3A%2F%2Fwww.egain.com%2Fcontact-center-knowledge-management-state-2022%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Dcorporate-email%26amp%3Butm_campaign%3Dagentexp-s1-na%26amp%3Buid%3D0d97da39-eee0-eb11-bacb-000d3a9e9ca3&dt=State%20of%20Agent%20Experience%20and%20Contact%20Center%20Knowledge%202022%20%7C%20eGain%20Survey&en=page_view&_et=44
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2001:4860:4802:32::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 25 Jan 2023 23:35:18 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT

Verdicts & Comments Add Verdict or Comment

164 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| 2 object| 3 object| oncontentvisibilityautostatechange undefined| $ function| jQuery undefined| RS_CacheGS undefined| RS_CacheGS_queue undefined| RS_Cache_define object| punchgs object| _gsScope undefined| GreenSockGlobals undefined| _gsQueue undefined| _gsDefine object| cnArgs undefined| countDownDate undefined| x string| sticky_header_style function| setREVStartSize function| gtag object| dataLayer function| getParam function| getExpiryRecord function| addGclid string| EG_ACT_ID object| uetq function| ldfdr object| fs string| pfHeaderImgUrl string| pfHeaderTagline string| pfdisableClickToDel string| pfImagesSize string| pfImageDisplayStyle string| pfEncodeImages string| pfShowHiddenContent string| pfDisableEmail string| pfDisablePDF string| pfDisablePrint string| pfCustomCSS string| pfPlatform function| EvEmitter function| imagesLoaded object| google_tag_manager object| google_tag_data string| GoogleAnalyticsObject function| ga function| onYouTubeIframeAPIReady object| gaGlobal object| GooglebQhCsO function| oceanwpAutoLightbox function| oceanwpInitLightbox function| $j object| commonUtils function| toCdnUrl function| persistComputedStylesAndRect function| toAbsoluteUrl object| messageBus object| logger function| pfRedirect object| printfriendlyOptionsParser function| OriginalPageFetch string| PF_VERSION object| pfMod object| priFri object| oceanwpLocalize function| UET function| UET_init function| UET_push object| ueto_9fbeba5ba0 function| oceanwpCustomSelects function| oceanwpDropDownMobile function| oceanwpDropDownSearch function| oceanwpInitFitVids function| oceanwpFixedFooter function| oceanwpFullScreenMenu function| oceanwpFullScreenMobile function| oceanwpHeaderReplaceSearch function| oceanwpHeaderSearchForm function| oceanwpInfiniteScrollInit function| oceanwpMasonryGrids function| oceanwpInitMatchHeight function| oceanwpMegaMenu function| oceanwpNavNoClick function| oceanwpOverlaySearch function| oceanwpParallaxFooter function| oceanwpScrollEffect function| oceanwpGetAdminbarHeight function| oceanwpGetTopbarHeight function| oceanwpGetStickyHeaderHeight function| oceanwpScrollTop function| oceanwpMobileMenu function| oceanwpInitCarousel function| oceanwpSuperFish function| oceanwpVerticalHeader object| $window number| $lastWindowWidth number| $lastWindowHeight function| Cookies function| jQueryBridget function| getSize function| matchesSelector object| fizzyUIUtils function| Outlayer function| Isotope function| Masonry function| SmoothScroll object| PojoA11yOptions function| heateorSssLoadEvent string| heateorSssSharingAjaxUrl string| heateorSssCloseIconPath string| heateorSssPluginIconPath number| heateorSssHorizontalSharingCountEnable number| heateorSssVerticalSharingCountEnable number| heateorSssSharingOffset number| heateorSssMobileStickySharingEnabled string| heateorSssCopyLinkMessage object| heateorSssUrlCountFetched string| heateorSssSharesText string| heateorSssShareText function| heateorSssPopup object| ziws object| __gaConnectorEventsEmitted object| gaplugins object| gaData function| heateorSssDetermineWhatsappShareAPI function| heateorSssMoreSharingPopup function| heateorSssFilterSharing object| heateorSssFacebookTargetUrls function| heateorSssGetSharingCounts function| heateorSssFetchFacebookShares function| heateorSssFBShareJSONCall function| heateorSssSaveFacebookShares function| heateorSssCalculateApproxCount function| heateorSssCalculateActualCount function| heateorSssCapitaliseFirstLetter function| heateorSssHideSharing function| ClipboardJS object| megamenu object| egainDockChatParam string| domain string| pageName object| egainDockChat string| agentUnavailableRedirectURL undefined| customDockButton object| domainRegex function| _getDomain string| botPattern object| re string| userAgent boolean| chatLaunched undefined| launchElement function| launchScript function| resizeChatWindow function| isMobile function| createBackdrop string| _linkedin_partner_id object| _linkedin_data_partner_ids object| EGAINCLOUD function| eGOFRPatternStore object| EG_CALL_Q function| lintrk boolean| _already_called_lintrk object| eGain

32 Cookies

Domain/Path Name / Value
ebrain.egain.com/system Name: JSESSIONID
Value: node0ti5v1d1lynmjpnda9bk3cc8a761506.node0
.egain.com/ Name: _gcl_au
Value: 1.1.1584559333.1674689714
.egain.com/ Name: initialTrafficSource
Value: utmcsr=1on1|utmcmd=corporate-email|utmccn=agentexp-s1-na
.egain.com/ Name: __utmzzses
Value: 1
.egain.com/ Name: _ga_P0WWZ4WL9G
Value: GS1.1.1674689713.1.1.1674689713.0.0.0
.ws.zoominfo.com/ Name: visitorId
Value: c85338a7e70ba7cbd0a2b603d0c82790fde3fc6867531144cba1e0e56bff2493
.zoominfo.com/ Name: __cf_bm
Value: qpaI2lw.fKRMC8v7yh4moOaqfSqXnPyhQLfNu_X.jXE-1674689714-0-AcLen4GhMGyeDiAyy48KnJYlmoP2TuLPzwcg+0bD9+KLW9mH4Nz/ATi/dt2MJ7cXxz3JX+vwDPNU8pBKeY9D+C8=
.zoominfo.com/ Name: _cfuvid
Value: jFhaaDaniwPqzaVZABb7bN51iJNBcSEc8Ak2gOvf0iU-1674689714013-0-604800000
.doubleclick.net/ Name: test_cookie
Value: CheckForPermission
.egain.com/ Name: _ga
Value: GA1.2.1307465058.1674689714
.egain.com/ Name: _gid
Value: GA1.2.848241600.1674689714
.egain.com/ Name: _gat_gtag_UA_15835029_4
Value: 1
.egain.com/ Name: _gat_UA-15835029-4
Value: 1
.egain.com/ Name: _uetsid
Value: eab63e009d0811ed9f3ca9d809a59184
.egain.com/ Name: _uetvid
Value: eab631409d0811eda30659c8b83f1850
.bing.com/ Name: MUID
Value: 397161B4A94B6D9F01247310A8C06C10
.egain.com/ Name: _lfa
Value: LF1.1.b0067bf44394612f.1674689714238
www.egain.com/ Name: ln_or
Value: eyIzMTEyMDEyIjoiZCJ9
www.egain.com/ Name: EG-U-ID
Value: C7d9966e30-c776-4cec-91c9-571c42ad3594
www.egain.com/ Name: EG-S-ID
Value: E0aa6b2fc8-c924-4a1d-a79a-3849d2ba0f88
.linkedin.com/ Name: UserMatchHistory
Value: AQJtAGdzUadimQAAAYXrSRjvwzMFqaD8icJASYgDv7GAxyMRgyHzSKWrYFdykwY5T09zFEhyr55nuA
.linkedin.com/ Name: AnalyticsSyncHistory
Value: AQLRjZkzqXSTDgAAAYXrSRjv00lxHwsRpZRikkGedNVGBwkUftXYBIsw-KamoFRp56UhSVM4HKbq6tts8jNoBQ
.ads.linkedin.com/ Name: lang
Value: v=2&lang=en-us
.linkedin.com/ Name: bcookie
Value: "v=2&cd09cac9-6e54-4f41-8382-dcea7f0598ff"
.linkedin.com/ Name: lidc
Value: "b=OGST07:s=O:r=O:a=O:p=O:g=2463:u=1:x=1:i=1674689714:t=1674776114:v=2:sig=AQHx2kgFyY5okbVEXZXbDY9jI2IIadwR"
.linkedin.com/ Name: lang
Value: v=2&lang=de-de
.www.linkedin.com/ Name: bscookie
Value: "v=1&20230125233514d57b2fe3-513c-47ac-8561-75d17b8501fcAQE7qrt_AEdYzCGVUjdlbhRiMB62_5R_"
.linkedin.com/ Name: li_gc
Value: MTswOzE2NzQ2ODk3MTQ7MjswMjGTDTEV7WeMHlZJRLwXCzAFJJWS1ATCuO1A8JghefJjbg==
ebrain.egain.com/ Name: AWSALBTG
Value: 3UBUngIbFcJIDSd62fZDGG7wGz/VvQ3TIwDVQVSfcnK48Kmbvaf92oYJLt7L858zA2GLwkUIbP5iEWi5ytPq8fnzLZRjLFTcRX09XgZbprbkY+L9wNHC505Qm4XGKw6CnXd36iBbx4FmcKMu/c4WrzKBCmP7QeX2F7uj0R/N13BV5VIUEoE=
ebrain.egain.com/ Name: AWSALBTGCORS
Value: 3UBUngIbFcJIDSd62fZDGG7wGz/VvQ3TIwDVQVSfcnK48Kmbvaf92oYJLt7L858zA2GLwkUIbP5iEWi5ytPq8fnzLZRjLFTcRX09XgZbprbkY+L9wNHC505Qm4XGKw6CnXd36iBbx4FmcKMu/c4WrzKBCmP7QeX2F7uj0R/N13BV5VIUEoE=
ebrain.egain.com/ Name: AWSALB
Value: 7nnWtCWzTw0B1KoS8ttqZeMAtofXZ6Lk8fyPm1D6UObUGbJmt+T2vwvQQTJe+rRrlx6h1zyMtfFoaeJ2wWcF4fPYhwoQTx2HCoE1NxXCXHC8YVEEvdieEDo+u4Q7LF69R/dX/X0V1RmLK78BqO+XX3J8TTVmF1wQmU8Mg1in757Oi2OwTw/OOuwi71cc3w==
ebrain.egain.com/ Name: AWSALBCORS
Value: 7nnWtCWzTw0B1KoS8ttqZeMAtofXZ6Lk8fyPm1D6UObUGbJmt+T2vwvQQTJe+rRrlx6h1zyMtfFoaeJ2wWcF4fPYhwoQTx2HCoE1NxXCXHC8YVEEvdieEDo+u4Q7LF69R/dX/X0V1RmLK78BqO+XX3J8TTVmF1wQmU8Mg1in757Oi2OwTw/OOuwi71cc3w==

2 Console Messages

Source Level URL
Text
security error
Message:
Refused to frame 'https://ebrain.egain.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self' ebrain.egain.cloud".
security error URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js(Line 210)
Message:
Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://ebrain.egain.com') does not match the recipient window's origin ('null').

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

analytics.analytics-egain.com
bat.bing.com
cdn.linkedin.oribi.io
cdn.printfriendly.com
ebrain.egain.com
fonts.googleapis.com
fonts.gstatic.com
googleads.g.doubleclick.net
hd.egain.com
key-cdn.printfriendly.com
px.ads.linkedin.com
px4.ads.linkedin.com
region1.google-analytics.com
sc.lfeeder.com
snap.licdn.com
stats.g.doubleclick.net
tr.lfeeder.com
ws.zoominfo.com
www.egain.com
www.google-analytics.com
www.google.com
www.google.de
www.googletagmanager.com
www.linkedin.com
13.107.42.14
13.32.121.26
13.82.107.234
2001:4860:4802:32::36
2600:1f14:f4:7d01:ce87:6325:7146:1639
2600:9000:223d:3600:2:53b2:240:93a1
2600:9000:225e:7a00:1f:f723:6fc0:93a1
2606:4700::6810:a852
2620:1ec:21::14
2620:1ec:c11::200
2a00:1450:4001:803::200e
2a00:1450:4001:808::2003
2a00:1450:4001:80e::2003
2a00:1450:4001:82f::2002
2a00:1450:4001:831::2008
2a00:1450:400c:c06::9d
2a00:1450:400d:805::200a
2a00:1450:400d:808::2004
2a02:26f0:3500:16::215:149b
2a02:6ea0:c700::17
2a02:6ea0:f400::4
52.211.192.133
65.9.66.105
00cb5467cd1232cc0358b03f57cdba0c37d8a4c74fc8949a5dc62ab36e803c5c
029e0a2e809fd6b5dbe76abe8b7a74936be306c9a8c27c814c4d44aa54623300
040315d8d614359cb9fa74e1ca9c37e572193bb2407ceaf6d5d1f24d81f32e44
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0a9cff6fdf8fa02c169138b56f4b57f5b3185729625279d27763fab878986f0b
0aa6a7045a55ddcb25bbee4d1edcb864081cf59f7fc9bdc1ada22a32ed4ad3ad
0b46ff5a6e91c953dbe3bf603a0de6828da26d6b20a0b4860683b8f5d7a0c10c
130258c738258aede53d50cd605361e26189d1176960bd440a8785d81e9ee331
1724e498648a06b3b219675dff7c922677a3e1eea41bbaed40242dcdec8bf8ec
1d26490f083b209ef29e08d092649725edf15ac2b33ad62fdeaafd37f7d79d6f
23e0d0d35b37df8c5e66aa703ff1aff677a02d0b6b21c4e0f3e94423c436f3aa
29b1db6e027ea12b2d70835d71c2391530b6b0a5e9a1120777f7a6895555e48e
2cbf4709f92f905aca7fc3907e97f82e3de106246e37515707553b8c28130dc2
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3ef8e11864cb4fe830ee71e98447368b0255a360f27efcf9201ed9418f328313
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5971b095cff574a66d35ada016d4c077c86e2dea62e9c0f14cf7c94b258619de
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5b4ba5ba840a45e575479a81b25fb7ea7c4b71cb5db17af8c20eeaf0fea4dda4
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6a930ffad1d194fbfa2d175e66172c9a53470a52775d7c8bdcd2f67096d912b0
6b0b111ca14c2147a0f0cb51f1317290eb5ec19b4a9bea595a5ad7ffb7d9661a
6c3b460c782deda7f56da838987b67b3e2dc475bf75155cbb4b8564a740355b9
7b1eaaaf180a13c29b6dddc3b0ae23333b4397e0f3c065b4c86da2f2530a5f89
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7de4ebe6f7e5c57026f039da23b86f99cb0dcf117dfe5f893ace0b1988370f78
843d4c26ab79b8ea04917549dc85d3126cd2e1c972377182e009b8ebf25a3e07
84554ad84b590aa4d161301d4abb95d5d3b7013f38bbb0c02ba0d506ce3c548e
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85ab17a4be4ebbe56e5ca7fb0c63c26e764acb7b1e41602bbf63f1ac92b01aa6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