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"SHAPING A NEW CX: THE RISE OF GENERATIVE AI-POWERED AGENT COPILOTS"

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Wednesday, March 6, 2024 2 pm EDT



In today's dynamic contact center landscape, efficiency and customer
satisfaction are paramount. AI Copilot and Agent Assist solutions are gaining
momentum in the contact center industry as cutting-edge tools that enhance agent
performance, streamline workflows, and elevate the customer experience.  

Join Cognigy and Metrigy for a deep-dive conversation into how Generative
AI-powered Agent CoPilots are working alongside human agents to take operational
efficiency to a whole new level, and deliver customer service that consumers
will love. Metrigy will share enlightening research that sheds light on
real-world views, impact and benefits of these AI solutions. 

During this webinar, attendees will gain a deeper understanding of: 

 * The role of AI Copilot and Agent Assist in optimizing contact center
   operations 
 * Key findings and actionable insights derived from Metrigy's latest research 
 * Real-world use cases and case studies showcasing the tangible benefits and
   ROI of implementing these solutions 
 * Strategies for successful implementation and adoption within contact center
   environments.

Speakers:
Robin Gareiss
CEO & Principal Analyst
Metrigy
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees
research product development, conducts primary research, and advises leading
enterprises, vendors, and carriers. For 25+ years, Ms. Gareiss has advised
hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune
1000, developing technology strategies and analyzing how they can transform
their businesses. She has developed industry-leading, interactive cost models
for some of the world’s largest enterprises and vendors.

Alan Ranger
VP Marketing
Cognigy
Leads the development and execution of a global marketing strategy that aligns
with the company’s plans for growth and meets corporate goals and objectives.
Market expansion in high-growth regions such as the U.S. and Western Europe will
be a particular focus, along with managing high-performing marketing teams
across all areas, including branding, product marketing, demand generation,
events, and social media. Before joining the Cognigy team, Ranger spent six
years at LivePerson leading global market development.

 






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