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Submitted URL: https://qless.salesloftlinks.com/t/8919/c/6a77f4f7-dc24-4b94-b652-d53a91cd2854/NB2HI4DTHIXS65BOONUWIZLLNFRWW33QMVXDCNBOMNXW2L3TGN...
Effective URL: https://qless.com/appointment-scheduling-software/
Submission: On March 07 via manual from US — Scanned from DE
Effective URL: https://qless.com/appointment-scheduling-software/
Submission: On March 07 via manual from US — Scanned from DE
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see our Privacy Policy.
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* Why QLess
* * * EXPLORE QLESS
* Queue ManagementBetter customer experiences.
* Appointment SchedulingReduce on-site wait times.
* Business IntelligenceQueue Intelligence at your fingertips.
* * KEY FEATURES
* Remote Join
* Bi-Directional Communication
* Calendar
* Customer Feedback
* Mobile Apps
* Dashboard
* * LEARN MORE
Let our team help you improve customer experience.
Schedule A Demo
* Industries
* * * EXPLORE INDUSTRIES
* Education
* Government
* Retail
* Healthcare
* Logistics
* Events
* All Industries
* --------------------------------------------------------------------------------
* All Case Studies
* * * RETAIL
Appointment Booking Helped Dunn Lumber Meet Customer Needs
* HEALTHCARE
Urgent Care Takes the “Wait” Out of the Waiting Room
* EDUCATION
Southern Alberta Institute of Technology Ensures Public Safety with
Virtual Line
* EVENTS
FISH Technologies Helps Sports Fans Enjoy Events Instead of Waiting
in Line
* GOVERNMENT
County Government Cuts the Line for Licenses and Taxes
* DMV
Transforming a DMV by Cutting Queues and Reducing Wait Times
* About Us
* * * GET TO KNOW US
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* * RESOURCES
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* * LEARN MORE
Get to know the QLess difference.
Contact Us
* Download App
* Schedule A Demo
Schedule A Demo
Join A Line
APPOINTMENT SCHEDULING SOFTWARE
CREATE BUSINESS PREDICTABILITY.
DELIVER CUSTOMER CONVENIENCE.
MONDAY
TUESDAY
WEDNESDAY
Joe S.
Virtual Appointment
Summon
Reschedule
Aurora R.
Virtual Appointment
Summon
Reschedule
Sonoma L.
In-Person Appointment
Summon
Reschedule
Open
In Person Appointment
Schedule Now
Open
In Person Appointment
Schedule Now
Open
In Person Appointment
Schedule Now
Open
In Person Appointment
Schedule Now
Marissa J.
Virtual Appointment
Start Now
MON
TUE
WED
THU
FRI
OOO
OOO
OOO
Nicole T. | 3:50pm
License Renewal in Room 503B
Brandon L. | 2:00pm
Tag Renewal ( Phone )
Charlie M. | 10:00am
Written Test ( Zoom )
ELIMINATE THE WAIT.
HARNESS THE POWER OF PREDICTABILITY. ALLOW CUSTOMERS TO 'SKIP THE LINE'
ALTOGETHER.
Give your staff greater visibility into their workday by enabling customers to
book an appointment for a future day and time.
MANAGE APPOINTMENTS & WALK-INS WITH EASE.
SEAMLESSLY INTEGRATE YOUR SCHEDULED APPOINTMENTS WITH WALK-INS.
Automatically prioritize customers with appointments and serve walk-ins as
scheduling openings occur.
APPOINTMENTS
WALK-INS
SERVING
MON
TUE
WED
THU
FRI
"I need to cancel my appointment"
TAKE CONTROL OF YOUR SCHEDULE.
ALLOW CUSTOMERS WITH SCHEDULED APPOINTMENTS TO INFORM YOUR STAFF OF DELAYS OR
CANCELLATIONS.
Serve walk-ins to eliminate unforeseen idle time.
REAL-TIME INSIGHTS.
LEVERAGE ANALYTICS TO UNDERSTAND CUSTOMER ENGAGEMENT PREFERENCES.
Discover new insights behind customer behavior and trends.
2.6m
min
44.5m
median
241.9m
max
70%
8.5
of 10
FEATURES
INTEGRATES WITH WALK-INS
Unlike traditional appointment scheduling software, QLess enables organizations
to integrate scheduled appointments with walk-ins. This queuing system
integration allows organizations to prioritize customers with scheduled
appointments but serve walk-ins as openings occur, minimizing idle time while
increasing throughput.
ACCESSIBILITY
The omnichannel capabilities of our appointment management system allow
customers to schedule appointments from anywhere via the appointment booking
app, text-to-join, website, QR code, or onsite kiosk. The same UX is applied
across a variety of platforms and device types, so the experience for customers
and staff is seamless.
FLEXIBILITY
Bi-directional communication capabilities within our appointment scheduling
software allow customers to notify staff if they need to reschedule or cancel
their appointment; improving an organization's customer journey management and
delivering a simple and flexible experience to patrons.
TRACKING & REPORTING
With our appointment management system, managers and staff have visibility into
how many appointments are scheduled for a given day, week, or month, and robust
reporting capabilities to see how many appointments are scheduled per employee,
department, service type, and more. This level of insight empowers organizations
to better manage resources, adjust workflows, and improve operational efficiency
and the customer journey.
RESOURCE MATCHING
Advanced queuing system technology automatically matches customers to
pre-designated employees based on service type, creating a streamlined workflow.
This dynamic segment of our customer flow management software puts end-users at
the forefront, increasing customer happiness and providing a superior
experience.
CUSTOMIZATION
Organizations can use our appointment management system to configure
appointments to match their ideal workflows. Whether an organization would like
to customize appointments by type, length, assigned employees, or required
documentation, our queue management system is ready to adapt with you.
SCHEDULE A DEMO
Empower your customers.
I'm looking to...*schedule a demolearn about queue management softwarelearn
about appointment scheduling softwarejoin a linebook an appointmentOther
WE'RE HERE TO HELP.
EXPLORE COMMON QUESTIONS OR FEEL FREE TO REACH OUT TO US.
Contact Us
Do I have to buy any hardware?
To put it succinctly, QLess is an all-in-one queue management system and
appointment scheduling software. It is an advanced queue management system that
helps businesses manage their customer flows and better control the customer
experience. QLess reduces or eliminates the time customers have to spend in line
and decreases in-store congestion which improves your business image, helps with
staff planning, and provides key insights into the customer behavior and
business performance. It is the easy-to-integrate customer journey management
solution you’ve been waiting for, no pun intended.
Do I have to install any software?
QLess is a hosted service that runs on our company’s web servers. No proprietary
software is necessary to start with the appointment booking app and your
customers don’t need to download or install anything.
Once an appointment is scheduled, can the appointment be updated by staff?
If a customer uses Qless for online appointment scheduling, the appointment will
need to be rejected and rescheduled in order to make changes to the appointment.
How are ‘no-show’ customers handled within the QLess system?
If a customer does not show up for their appointment, the appointment software
will place them into an ‘expired’ queue and they’ll be labeled as a ‘no-show’.
Please note: we recommend removing no-show customers from the expired queue at
the end of each day, as customers will continue to receive updates every 30
minutes until their appointment is closed.
Do scheduled appointments appear on the customers' calendars?
Yes, this is currently available through a calendar integration with Office365.
Our electronic appointment booking system does not have an integration with
Google Calendar at this time, but it is on our product roadmap and will be
available soon.
How do you know when your customer has arrived for their appointment?
Organizations have the option to establish a check-in system via the QLess
platform. Once customers have arrived for their appointment, they must input
their phone number in our virtual waitlist to notify staff.
Can we customize time slots according to appointment type?
Yes, you can customize appointment length based on service type with the QLess
appointment scheduling software.
Is it possible to create multiple appointment queues?
Yes, the queue management software allows you to create as many queues as you
need and can customize each queue to align with your needs.
Is it possible to automatically match certain employees with customers based on
the appointment type?
Yes, you can customize the appointment scheduling software to assign certain
employees to specific appointment types so that customers are only able to
schedule appointments with pre-designated team members.
Can staff members add personal holidays to their calendars?
Yes, this is possible within settings on the appointment management system.
If a customer cancels their appointment, does that time slot go back into the
system for availability for another customer to book?
Yes, all the appointment scheduling software features will do this
automatically.
Is there a way to export the collected data from appointments? I.e. name, email,
the reason for appointment, etc.
Yes, you can export this data with the appointment management system or create a
custom report with help from our support team (additional charges may apply
depending on the scope of work for the custom report)
Government
THE ADVANTAGES OF USING ONLINE APPOINTMENT SCHEDULING SOFTWARE FOR GOVERNMENT
OFFICES
Enhance the citizen experience with customized waiting room solutions.
Read More
Education
7 BENEFITS OF USING AN ONLINE QUEUE MANAGEMENT SYSTEM
Waitlist software keeps staff organized and students happy.
Read More
Retail
BRICK-AND-MORTAR’S FUTURE LIES IN EXTENDING THE ONLINE SHOPPING EXPERIENCE
Focus on customer interaction management with an appointment booking app that
enhances shopper experiences.
Read More
LEARN ABOUT THE QLESS QUEUE MANAGEMENT PLATFORM
Contact Us
Healthcare
IMPROVE YOUR MEDICAL PRACTICE OPERATIONS
Utilizing healthcare appointment scheduling software prioritizes the patient
journey.
Read More
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© 2008-2021 QLess, Inc. All Rights Reserved.
Protected worldwide by US 8,831,963 B2 Australian Patent #2,012,267,473 &
additional patents issued and pending.
Canadian Patent - Electronic Queueing Systems and Methods - 2019/1/15 - Canadian
Patent No. 2,838,074
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