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2023 Customer Success Industry Study
Get it

HomeBlogPricingOur ProcessBook a call






EMBED A CUSTOMER SUCCESS SPECIALIST INTO YOUR TEAM

Baton onboards trained and vetted offshore Customer Success Specialists to
handle manual tasks, support requests, documentation, and reporting.
This frees your Success managers to focus on long-term strategy and customer
relationships.

Get started






20

Support specialists PLaced


AVG 10K

Dollars saved per month


4 YRS

Avg experience of specialists





WHAT OUR CUSTOMERS ARE SAYING

Hear it directly from our valued customers.


KAI - FONDO

Ryan has been critical to the success of our team’s projects and goals. The
energy and expertise he brings to every initiative is impressive — he is
committed to identifying solutions and driving progress. I can trust that
complex problems will always be handled with care and attention. Collaborating
with Ryan has been a pleasure and we are lucky to have him on the team.


BOB - THOSE WHO CARE

We're not gonna tell you how, we're just gonna tell you what it needs to look
like. To me, that's what good work looks like. It's outcomes-based versus people
who talk a lot and then the outcomes aren't there. The outcomes are there which
is like how I would rate working together, we're getting the right outcomes.


VARVARA - PANOPTYC

Working with Grace is a highlight of my experience with Baton! Clear
communication, reliable and consistent performance, detail oriented while
keeping the bigger picture in mind, extremely helpful, tech oriented and cares
about users. All these makes remote collaboration with Grace just very
enjoyable!







WE FIND AND TRAIN SUCCESS SPECIALISTS SO YOU CAN GET THINGS MOVING IN YOUR
BUSINESS

Reinforce your Success team with highly qualified and vetted Success
professionals

Get Started
Grow your Net Revenue Retention

Drive more Growth with a dedicated Success Specialist that understands your
customers' wants and needs and is there to delight at every turn.

Reduce your activation cost & expand your margins

Add top tier off-shore Success professionals to your team to empower your
customers, extend runway, and reallocate your budget to where it's most needed.

Increase your Net Promoter Score for more customer referrals

Delight your customers with top-tier response time to inquiries, and increase
your Net Promoter Score with Success Specialist who deeply understands your
business.

Move faster with a support network who have done "it" before

Give your team access to a community of needle movers who have impacted their
companies by implementing proven Success strategies.


ALLOW YOUR TEAM TO EXECUTE EFFICIENTLY

Whether your team has too much to do, or you need to expand it to keep up with
your growth, Baton is here to help you add qualified and vetted Success
Specialists to your Success team.

Get started


WHAT YOU CAN EXPECT:

Daily Standups

‍Your onboarded Success Specialist is expected to constantly align with what’s
expected for your company’s growth.
Weekly Reports

‍Your Success Specialists are aligned with you on your business goals. Weekly
reports help monitor the progress and status against the KPIs set.
Professional Training

‍Each Success Specialist has been trained so they can hop on to what needs to
get done without compromise.


SOME TASKS A CUSTOMER SUCCESS SPECIALIST CAN ASSIST WITH:

Hand-off Refinement

Work with sales to clean up the hand-off to success (and execute against it)

Mutual Action Plans

Build and monitor Mutual Action Plans

Consolidation

Consolidate notes in your system of record (support ticketing or CRM)

Call Prep

Prep you ahead of calls with clients

Product Requirements

Write out Product Requirements Documents to help you advocate for customers with
respect to your engineering team

Tool Building

Build automations and no-code tools using your existing vendors (Zapier,
Airtable, Typeform, etc)

Dashboard/Reporting Configuration

Automate reporting and build dashboards

Onboarding Prep

Setup accounts and other prep associated with complex onboardings

Support Triage

Scheduling support and support triage

Maintenance

Knowledge Base maintenance and setup (either in your support tool like
Intercom/Crisp /HubSpot Service or in your Google Docs/Notion/Confluence)

Opportunity Identification

Map out activation and pinpoint opportunities for streamlining


HOW WE CONNECT YOU WITH THE TOP 1% OF SUCCESS PROFESSIONALS


OUR HIGHLY-SELECTIVE, 4-STAGE VETTING PROCESS GOES THROUGH THOUSANDS OF
APPLICATIONS AND TAKES INTO ACCOUNT YOUR SPECIFIC REQUIREMENTS. THIS ENSURES
YOU’RE ONLY GETTING TOP-TIER PROFESSIONALS THAT ARE THE RIGHT FIT FOR YOUR TEAM.


1.  Resume and credentials review. We evaluate the background, experience, and
job knowledge of each applicant.
‍2.  Culture Interview. We test soft skills, language proficiency, and character
fit here.
‍3.  Practical project assignment. A practical exam related to their upcoming
role ensures that each applicant is the right person for the job and a good fit
for your team.
‍4.  Client Interview. Only the top applicants make it to the final stage: an
interview with you.

Book a call


READY. SET. GROW.




ARM YOUR MOST TALENTED SUCCESS MANAGERS WITH THE RESOURCES THEY NEED

Give your managers the freedom to do what they do best by giving them additional
support for recurring and lengthy tasks

Get started




THE SUCCESS SOLUTION THAT


FITS YOUR BUDGET

Maximize your Success teams productivity by adding Success professionals on plan
that works for your budget.


Success Specialist

$3000/month
Get Started
Features

Develops customer training and support

In charge of listening to customer needs analysis and evaluation

Sets up processes on  customer satisfaction and delight on a daily basis

Coordinating with other departments to ensure customer needs are met

Success Engineer

$4000 /month
Get Started
Features

In charge of streamlining processes for better customer experience

Handles analysis and evaluation of customer needs and problems

Resolves customer concerns for higher customer satisfaction

Success Operations Specialist

$4500 /month
Get Started
Features

In charge of customer onboarding and activations

In charge of maintaining high Net Promoter Score

Supports upsells and cross sell initiatives of the company

Owns Net Revenue Retention efforts of the company

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