www.avis.com
Open in
urlscan Pro
2a02:26f0:6c00:2be::1b66
Public Scan
Submitted URL: https://click.e.avis.com/?qs=c48368ffda7f5cc02c4b6ef98fec7f4f17f3a086b9d8e1b9c2ec60f234025384c42bb211d0273eb76db3ab60159d...
Effective URL: https://www.avis.com/en/legal-documents/privacy-notice?MID=ereceipt_04142022_all&et_rid=132991354&utm_source=trigger&...
Submission: On April 18 via manual from CO — Scanned from DE
Effective URL: https://www.avis.com/en/legal-documents/privacy-notice?MID=ereceipt_04142022_all&et_rid=132991354&utm_source=trigger&...
Submission: On April 18 via manual from CO — Scanned from DE
Form analysis 2 forms found in the DOM
Name: loginForm — POST
<form name="loginForm" novalidate="" class="ng-pristine ng-pending" method="post">
<!---->
<!---->
<!---->
<!---->
<!-- ABGPR-580 Timeout message changes -->
<!---->
<div class="">
<!---->
</div>
<!---->
<div class="form-group form-bg-color" ng-if="!isRecognized">
<input type="text" class="form-control radius-non ng-pristine ng-untouched ng-pending ng-empty" id="username" name="username" placeholder="Username/Wizard Number " ng-model="vm.loginModel.uName" validator="required" valid-method="blur"
required-error-message="Username / Wizard Number is a required field."><span class="platform-error-message error"></span>
</div><!---->
<!---->
<div class="form-group ng-hide" ng-show="vm.loginWarningMsg">
<span class="error">For full Avis and Amazon benefits, after logging in with Amazon you'll need to log in to Avis and link your accounts.</span>
</div>
<div class="form-group form-bg-color">
<input type="password" autocomplete="new-password" class="form-control radius-non ng-pristine ng-untouched ng-pending ng-empty" id="password" name="password" ng-model="vm.loginModel.password" placeholder="Password (Case Sensitive)"
validator="required" ng-blur="vm.checkEmpty();" valid-method="blur" required-error-message="<strong>Password </strong>is a required field"><span class="platform-error-message error"></span>
</div>
<!---->
<div class="rememberMe-btn">
<!----><label class="checkbox rem pull-left" aria-label="Remember Me" for="rememberme" ng-if="vm.loginModel.displayControl.variation == carRentalConstant.displayControlBig"> Remember Me </label><!---->
<div class="toggle-check pull-right" ng-show="vm.loginModel.displayControl.variation == carRentalConstant.displayControlBig">
<input type="checkbox" class="checkbox ng-pristine ng-untouched ng-valid ng-empty" name="rememberme" id="rememberme" ng-model="vm.loginModel.rememberMe">
<div class="toggle-slide">
<div class="indicator"></div>
<div class="toggle-on">YES</div>
<div class="toggle-off">NO</div>
</div>
</div>
</div>
<!--<div class="clearfix top30 mar-bottom-20 pull-right w-100 cus-d-flex cus-justify-content-center" ng-if="vm.enableCaptcha == 'true' && vm.isLoginModelOpen">
<re-captcha></re-captcha>
</div> --><br><br><br>
<!-- Enterprise captcha changes for Avis and Budget starts -->
<!---->
<div ng-if="vm.enableEnterpriseCaptcha == 'true' " class="form-group form-bg-color"> This site is protected by reCAPTCHA Enterprise and the Google <a href="https://policies.google.com/privacy">Privacy Policy</a> and
<a href="https://policies.google.com/terms">Terms of Service</a> apply. </div><!---->
<!---->
<!-- Enterprise captcha changes for Avis and Budget ends -->
<!----><button class="btn btn-lg btn-primary btn-block radius-non btn-submit btn-continue" id="res-login-profile" aria-label="Continue" ng-click="vm.getLogin.submit(loginForm, vm)" name="button"
ng-if="vm.loginModel.displayControl.variation == carRentalConstant.displayControlBig">Log In</button><!---->
<!---->
</form>Name: myForm —
<form name="myForm" class="ng-pristine ng-valid">
<div class="col-xs-12 col-sm-6 col-lg-7 forpadleftzero">
<script type="text/javascript">
var countryLanguage =
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AVIS BUDGET GROUP PRIVACY NOTICE
LAST UPDATED DATE: DECEMBER 31, 2020
--------------------------------------------------------------------------------
Welcome to the Privacy Notice of the Avis and Budget companies within the Avis
Budget Group, Inc. and their subsidiaries and affiliates, including, without
limitation Avis Rent A Car System, LLC, Budget Rent A Car System, Inc., Payless
Car Rental, Inc. and Budget Truck Rental, LLC (we refer to these companies as
“ABG,” “we,” “us,” or “our” in this Privacy Notice). This Privacy Notice does
not apply to Zipcar. This Privacy Notice covers the personal information we
collect, use and disclose through your use of our websites, mobile applications
(“Apps”), products and services, either online or offline (collectively,
“services”).
Many independent locations or franchises, which we refer to as “licensees,” use
our names but are not owned or controlled by us. This Privacy Notice does not
apply to the processing of your personal information by these independent
licensees. Click here to learn more about licensees.
Please click on the following sections to learn more about our Privacy Notice.
You can tell when this Privacy Notice was last updated by looking at the link
and at the date at the top of the Privacy Notice. If we make changes to this
Privacy Notice, we will post the changes here. If we make a change that
significantly affects your rights, we will notify you by way of a prominent
posting on our websites and in our Apps, prior to the change becoming effective.
If you have an account with us, we may also notify you about material changes to
this Privacy Notice by e-mail (sent to the e-mail address provided in your
account), through our Apps, or as otherwise required or permitted by law. Any
changes to this Privacy Notice will become effective upon posting of the revised
Privacy Notice. Use of our websites, Apps, products and services following the
posting of a new Privacy Notice constitutes your acceptance of the revised
Privacy Notice then in effect. As such, we encourage you to review this site
from time to time for the latest information on our privacy practices. In some
cases, we may provide additional disclosures or privacy notices specific to
certain products, services, or programs. Those additional terms supplement, and
are to be read in conjunction with, this Privacy Notice.
Region-Specific Disclosures
California Residents:If you reside in the State of California in the United
States, please Click here for additional California-specific privacy disclosures
that address the collection, use, disclosure and other processing of personal
information that supplement this Privacy Notice and may fall outside its scope.
Nevada Residents: Chapter 603A of the Nevada Revised Statutes permits a Nevada
resident to opt out of future sales of certain covered information that a
website operator has collected or will collect about the resident. To submit
such a request, please contact us at ABGprivacy@avisbudget.com with the subject
line “Nevada opt-out”.
United Kingdom and European Union Residents: If you reside in the United Kingdom
or European Union, please use the appropriate website for your location, which
can be found here , rather than using this website.
Welcome to the Privacy Notice of the Avis and Budget companies within the Avis
Budget Group, Inc. and their subsidiaries and affiliates, including, without
limitation Avis Rent A Car System, LLC, Budget Rent A Car System, Inc., Payless
Car Rental, Inc. and Budget Truck Rental, LLC (we refer to these companies as
“ABG,” “we,” “us,” or “our” in this Privacy Notice). This Privacy Notice does
not apply to Zipcar. This Privacy Notice covers the personal information we
collect, use and disclose through your use of our websites, mobile applications
(“Apps”), products and services, either online or offline (collectively,
“services”).
Many independent locations or franchises, which we refer to as “licensees,” use
our names but are not owned or controlled by us. This Privacy Notice does not
apply to the processing of your personal information by these independent
licensees. Click here to learn more about licensees.
Please click on the following sections to learn more about our Privacy Notice.
You can tell when this Privacy Notice was last updated by looking at the link
and at the date at the top of the Privacy Notice. If we make changes to this
Privacy Notice, we will post the changes here. If we make a change that
significantly affects your rights, we will notify you by way of a prominent
posting on our websites and in our Apps, prior to the change becoming effective.
If you have an account with us, we may also notify you about material changes to
this Privacy Notice by e-mail (sent to the e-mail address provided in your
account), through our Apps, or as otherwise required or permitted by law. Any
changes to this Privacy Notice will become effective upon posting of the revised
Privacy Notice. Use of our websites, Apps, products and services following the
posting of a new Privacy Notice constitutes your acceptance of the revised
Privacy Notice then in effect. As such, we encourage you to review this site
from time to time for the latest information on our privacy practices. In some
cases, we may provide additional disclosures or privacy notices specific to
certain products, services, or programs. Those additional terms supplement, and
are to be read in conjunction with, this Privacy Notice.
Region-Specific Disclosures
California Residents:If you reside in the State of California in the United
States, please Click here for additional California-specific privacy disclosures
that address the collection, use, disclosure and other processing of personal
information that supplement this Privacy Notice and may fall outside its scope.
Nevada Residents: Chapter 603A of the Nevada Revised Statutes permits a Nevada
resident to opt out of future sales of certain covered information that a
website operator has collected or will collect about the resident. To submit
such a request, please contact us at ABGprivacy@avisbudget.com with the subject
line “Nevada opt-out”.
United Kingdom and European Union Residents: If you reside in the United Kingdom
or European Union, please use the appropriate website for your location, which
can be found here , rather than using this website.
THE TYPES OF INFORMATION WE COLLECT, AND HOW WE COLLECT THEM
HOW INFORMATION IS USED
HOW INFORMATION IS SHARED
HOW INFORMATION IS PROTECTED
CHILDREN’S PRIVACY
THIRD PARTY COLLECTION
GEOGRAPHIC LOCATIONS
CONTACT US
INDEPENDENT LOCATIONS
YOUR CALIFORNIA PRIVACY RIGHTS
Want to know something specific? Want to know something specific?
Want to know something specific?
THE TYPES OF INFORMATION WE COLLECT, AND HOW WE COLLECT THEM
HOW INFORMATION IS USED
HOW INFORMATION IS SHARED
HOW INFORMATION IS PROTECTED
CHILDREN’S PRIVACY
THIRD PARTY COLLECTION
GEOGRAPHIC LOCATIONS
CONTACT US
INDEPENDENT LOCATIONS
YOUR CALIFORNIA PRIVACY RIGHTS
--------------------------------------------------------------------------------
BY USING ANY OF OUR WEBSITES, APPS, PRODUCTS OR SERVICES, YOU UNDERSTAND AND
ACKNOWLEDGE THAT WE WILL COLLECT AND USE YOUR PERSONAL INFORMATION AS DESCRIBED
IN THIS PRIVACY NOTICE. If you have questions, comments, or suggestions, you can
always contact us using any of the ways described in the CONTACT US section.
1. THE TYPES OF INFORMATION WE COLLECT, AND HOW WE COLLECT THEM
We collect information from you, directly and through third parties, in
accordance with this Privacy Notice any time you contact us, interact with us in
person, through our services or on third-party platforms, or use our websites,
Apps, products or services. If you do not provide the information we request, we
may not be able to provide our products or services to you.
Personal Information.
* Some of the information we collect can personally identify you, including,
for example, your name and contact information, birthdate, government
identification, payment information, membership ID, program ID, whether you
are a part of a corporate or rewards program, payment arrangements, insurance
arrangements, and information related to your rentals or use of products or
services we provide or enable. For example, when you make a reservation, or
join one of our programs, we collect your personal information such as: your
name and contact information; birthdate; driver license and other appropriate
government identification; payment information, including credit or debit
card information (we collect security codes when you make a payment, but we
do not keep them); information to process your discounts, such as coupons,
discount codes, and membership numbers or codes; and other information that
may be necessary to rent you a vehicle, provide you with services, contact
you about these services or verify your identity. If you participate in an
insurance program through us or are involved in an accident or property
damage, we may collect additional information about your insurance provider
and/or coverage.
* We may record or monitor any call you make to us for quality control, to
enforce our rights, or for training or similar purposes. We may collect
photos and videos in some instances, such as when you choose to share them
with us on social media or when we receive a notice of a traffic violation
that includes a picture or video. Our rental locations may also be equipped
with cameras and/or video security surveillance systems.
* When you download, visit or use our websites or Apps or interact with us
using e-mail, texts or other forms of electronic communication, we may we use
cookies, pixel tags, beacons, scripts and similar technologies to
automatically collect certain information, including, for example, your IP
addresses, MAC addresses, device identifier, browser type, Internet service
provider (“ISP”), location, how you interact with our websites and/or Apps,
referral/exit sites, operating system, date/time stamp, and clickstream data.
* We also collect personal information about you from third parties, including
information from third party travel booking channels; service providers;
licensees; airlines, hotels, membership clubs, payment card companies,
advertisers and other partners; from your employer; from your social media
services consistent with your information sharing settings on such services;
and from other third-party sources that are lawfully entitled to share your
information with us.
* We may collect information about relevant health conditions when necessary to
provide adaptive driving devices.
Connected Car Data
* Some of our rental vehicles are connected cars. A connected car is a vehicle
equipped with features, telematics systems, on-board devices, or built-in
services and technologies that are capable of collecting data about the
vehicle and its use, including, for example, the vehicle’s condition, damage
and accident events and records, performance, operation and diagnostic data,
information on mileage, acceleration, braking, speed, fuel consumption, fuel
level, tire pressure, odometer, location and direction, and other
vehicle-related information (collectively, “Connected Car Data” or “Vehicle
Data”). Typically, this information is associated with the vehicle only and
maintained as non-personal information, as described in the Non-Personal
Information section below. If we link this information to you, we will treat
it as personal information.
* Use of features and built-in services and technologies in connected cars are
subject to the terms and conditions posted by the vehicle manufacturer and/or
the technology provider, which may include system and service limitations,
warranty exclusions, limitations of liability, wireless service provider
terms, and user responsibilities. Some or all of these features are turned on
at all times, even when other services or other media in the vehicle are
turned off. If you are unsure whether your rental vehicle is a connected car,
please speak to a member of our team at the rental location or contact the
Rental Station Manager. Details on the connected car features in our rental
vehicles are also set out in the “Vehicle Details” section of the Rental
Agreement. We cannot guarantee that a vehicle without connected car features
will be available at your time of rental.
* Depending on the technology used in your rental vehicle, vehicle
manufacturers and built-in services such as ‘Apple CarPlay’ or ‘OnStar’ may
also collect Connected Car Data or other personal information from the
vehicle pursuant to their privacy policies. For more information about this
third party information collection, please refer to the Third Party
Collection section below.
Location Information
* We may collect information about your location from our websites, your mobile
devices, and your visits to our locations. You may opt out of our collection
of information about your location from mobile devices at any time by turning
off transmission of geolocation data and push notifications on your mobile
device.
* We may also at times connect certain location-related Connected Car Data to
you.
Non-Personal Information
* We may also collect or transform information so that it is maintained in a
form that is not linked to a particular individual, such as vehicle
information that is not connected to a passenger or other aggregated,
de-identified or anonymized information (“non-personal information”). This
Privacy Notice does not apply to non-personal information, which we collect,
use and disclose for a variety of purposes. However, any non-personal
information that is linked to or combined with personal information will be
treated as personal information subject to this Privacy Notice.
Biometric Information
* Some of our mobile applications require you to log in to access your account
or interact with your connected car. We may provide you the ability to log
in or authenticate yourself using facial, fingerprint or other biometric
recognition technology available through your mobile device. If you choose
to utilize these login features, information about your facial geometry, your
fingerprint or other biometric information will be collected by your mobile
device for authentication purposes. We do not store or have access to this
biometric information. Instead, your mobile device will perform the
biometric authentication process and only let us know whether the
authentication was successful. If the authentication was successful, you
will be able to access the applicable mobile application or feature without
separately providing your credentials.
2. HOW INFORMATION IS USED
Personal Information
We use your personal information to:
* provide you with our websites, Apps, products and services;
* provide you with additional services or functionalities (for example, to
provide remote lock/unlock, to remote disable engine/cancel ignition, and to
automatically receive the vehicle location, odometer, fuel level and other
information in connection with your rental);
* administer your rental, manage your rental records and to calculate your fees
(for example, to automatically record the start of your rental, any exchange
or upgrades, and the fuel or mileage usage and charges);
* communicate information regarding your reservation or rental. These
communications are transactional or service related and will be sent via
email, text, push notification or phone calls;
* diagnose problems, analyze trends, and assess our performances;
* provide roadside assistance;
* provide you with discounts;
* improve our operations and services;
* better understand our customers’ preferences;
* better understand how our vehicles are being used;
* tailor our services, promotions and offers to our customers;
* research and develop new products and services;
* maintain our fleet;
* recover lost, stolen or towed rental vehicles;
* interact with you in person, through our services or on third-party platforms
(such as social media sites);
* provide you with, and improve, relevant marketing or offers from us and our
partners, and to inform our advertising and marketing campaigns;
* run our contests, sweepstakes or promotions;
* enable third-party vehicle applications and services;
* improve road safety and reduce traffic;
* respond to legally binding requests from law enforcement, regulatory
authorities or other third parties;
* ensure the security of our or another’s premises, property or other assets;
* defend, protect or enforce our rights or applicable terms of service;
* prevent fraud or the recurrence of fraud;
* assist in the event of an emergency; and
* comply with applicable law.
We use cookies, pixel tags, beacons, scripts and similar technologies to adjust
and optimize our content to your preferences, to provide you with useful
functionalities, to remember your previous rentals and your travel preferences,
to help us make our website, Apps, products and services more convenient and
efficient, to improve our services, to help us analyze usage trends and
patterns, and to tailor online advertisements by us and our partners to you. We
also use analytic software, such as Google Analytics and others, to help us to
better understand how our websites and Apps function on your device and for
research and development. We may also utilize certain forms of display
advertising and other advanced features through Google Analytics, such as
Remarketing with Google Analytics, which uses third-party cookies (such as the
DoubleClick advertising cookie) or other third-party cookies together to inform,
optimize, and display ads based on your past visits to the services. For
information on how Google Analytics collects and processes data, as well as how
you can control information sent to Google, review Google's site “How Google
uses data when you use our partners’ sites or apps” located at
www.google.com/policies/privacy/partners/ and you can learn about Google
Analytics’ currently available opt-outs, including the Google Analytics Browser
Ad-On, at https://tools.google.com/dlpage/gaoptout/.
We may use third party platforms to help us promote interest-based
advertisements to you or to offer integration with third-party services (such as
the Facebook Like button). These providers use cookies or similar tracking
technologies to collect information about your use of our websites, including
our mobile apps, over time so that they may deliver the integrated services or
play or display ads on our services, on other websites, apps or services you may
use, and on other devices you may use. We may share a common account identifier
(such as a hashed email address or user ID) with our third-party advertising
partners to help identify you across devices. We and our third-party partners
use this information to facilitate integrated services or to make the
advertisements you see online more relevant to your interests, as well as to
provide advertising-related services such as reporting, attribution, analytics
and market research. You have options when it comes to cookies and other web
tracking tools.
You can set your browser or device to refuse all cookies or to indicate when a
cookie is being sent. However, some features or services may not function
properly without cookies. Some browsers support a “Do Not Track” feature, which
is intended to be a signal to websites that you do not wish to be tracked across
different websites you visit. Our websites do not currently change the way they
operate based upon detection of a Do Not Track or similar signal. As the
internet and other e-commerce channels continue to develop, we may deploy and
utilize different types of technologies to collect data regarding your visit or
usage.
We use information about your location (including, at times, by linking personal
information with location information of the rental vehicle you are using)
primarily to locate our nearest rental location, send you location-based
notifications (i.e., nearby special offers), arrival and return notifications,
vehicle location, and upgrade availabilities. We also use information about your
location for the same purposes we use your personal information, including to
provide you with, and improve, relevant marketing or offers from us and our
partners.
Data Retention
We may retain your information for as long as you have an account with Avis,
Budget, Payless, or Budget Truck Rental, as needed to provide you our services,
or as otherwise necessary for the processing purpose(s) for which the
information was originally collected and any other legitimate business purpose,
including, for legal, archival, accounting, and/or audit purposes. If you close
your account or request we provide you our services, we may retain your
information because we have a legal, auditing or account obligations or it is in
our archive system and cannot be separated from other information.
Your Opt-Out Choices
* If you would like to opt-out of receiving marketing e-mails: Click the
“unsubscribe” at the bottom of an e-mail we sent you, or log into your
account and update your profile, or contact any customer service
representative.
* If you would like to opt-out of receiving marketing text messages: For Avis,
text the word “STOP” to 48400. For Budget, text the word “STOP” to 36300. For
more information and additional terms about text messages, please see our SMS
Policy here.
* If you would like to opt-out of receiving tailored online advertisements from
us and our partners: Set your browser or device to refuse all cookies or to
indicate when a cookie is being sent. Check your specific browser’s website
to learn how to adjust your cookie settings. Please note that if you opt-out
of tailored advertising, you will continue to receive general ads. To learn
about online advertising and your choices click
here: http://www.networkadvertising.org/choices/ or http://www.aboutads.info/choices/ (if
you are a US visitor)
or http://www.networkadvertising.org/choices/ or http://youradchoices.ca/choices/ (if
you are a Canadian visitor). You may control your advertising preferences or
opt-out of certain Google advertising products by visiting the Google Ads
Preferences Manager, currently available at
https://google.com/ads/preferences. Some ABG companies partner with an
advertising company (Rokt). To the extent ABG companies have partnered with
Rokt, you may also opt out of certain advertising offers provided by our
advertising partner, Rokt, by following the instructions set forth in Rokt’s
Privacy Policy, currently available at https://rokt.com/privacy-policy/. You
must perform the opt-out on each browser or device you use. These opt-out
choices may not affect online advertising that is not cookie-based. Some of
these opt-outs may not be effective unless your browser is set to accept
cookies. If you delete cookies, change your browser settings, switch browsers
or computers, or use another operating system, you may need to opt-out again.
Please note that when you “opt-out” of receiving interest-based
advertisements, this does not mean you will no longer see advertisements from
us or on our services. In addition, third parties may still use cookies to
collect information about your use of our services, including for analytics
and fraud prevention as well as any other non-advertising purpose.
* You can stop sharing the location information of your mobile device through
the applicable ABG App by turning off location services or by uninstalling
the App. If you would like to uninstall the ABG app: Use the standard
uninstall processes as may be available as part of your mobile device or via
the application marketplace or network from which you downloaded the app.
You may also be able to limit mobile interest-based advertising through the
settings on your mobile device by selecting “limit ad tracking” (iOS) or
“opt-out of interest based ads” (Android). You may also be able to opt-out of
some – but not all – interest-based ads served by mobile ad networks by visiting
http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
You may be able to limit the use of location data for advertising purposes by
adjusting your location services settings on your mobile device.
3. HOW INFORMATION IS SHARED
To facilitate the uses of personal information identified in this Privacy
Notice, we may share your personal information with a variety of third parties,
including our service partners and business partners.
We may share your personal information with our third-party service providers
and partners to help us with our marketing and promotional projects, such as
managing our social media pages, running contests, sweepstakes and other
promotions, or to comply with your directions or any additional consent you have
provided us.
In addition, Budget Truck may share your personal information with third parties
who use this information to provide you with information and marketing messages
about products or services that may interest you. These parties may use your
information in accordance with their own privacy policies and terms.
If you are renting with a corporate, membership or other similar commercial
entity account, we may share personal information with the organization that
manages the account for their own purposes. We recommend you review their
privacy policy to learn more about their privacy practices.
We and our business and promotional partners send you information about products
and services you may like. For example, we may help to arrange hotel rentals,
flights or other services from our business partners, and share personal
information with our business partners in order to provide those services and
facilitate your reservations. We may also work with third parties, such as our
airline and payment card partners, to allow us and our partners to deliver
advertisements to our shared customers. Our partners may be able to provide more
relevant offers to you based upon information that we share about your rentals,
as well as information in your loyalty program profile. Additionally, we may
allow third-party partners to recognize you when you visit that partner’s
website or app, or to recognize you as one of their customers when you visit our
websites or apps so that they may provide more relevant offers to you. You may
revoke your consent to receive marketing and promotional e-mails and text
messages from us and our business and promotional partners. Please note that
revoking consent to receive marketing and promotional e-mails and text messages
does not affect our non-promotional or non-marketing communications, including,
for example, communications about the status and activities of your accounts,
billing communications, responses to your requests, post-service feedback or
survey requests, confirmations, and similar communications.
We may share website usage information, including searches, transaction and
profile information (but not your name) with our partners for the purpose of
making the online advertisements on our websites and other websites that display
our advertisements more relevant.
We may also let you share some of our online content on social media websites
through hosted sharing links and icons. We do not track or store a record of
each time a third party shares our online content. If you choose to participate
in posting or sharing activities, you should remember that it may be viewed by
the public via ABG’s website, in RSS feeds, APIs (application program
interfaces) and may also be made available to other websites. As a result, your
public activities may appear on third-party websites, blogs, or feeds. ABG is
not responsible for the information that may be shared publicly. Our websites
may include social media features, such as the Facebook Like button. These
features may collect your IP address, which page you are visiting on our
website, and may set a cookie so that the Like button feature works properly.
Any social media feature is governed by the privacy policies of the website
providing the feature. We encourage you to read the privacy policies of any
website you visit.
We may share your personal information with law enforcement and regulatory
authorities or other third parties as required or permitted by law, including
for the purpose of:
* responding to a subpoena, court order or other legal processes;
* defending, protecting or enforcing our rights;
* assisting in the event of an emergency; and
* complying with applicable law.
We may also share personal information with third parties in the event of an
actual or potential merger or acquisition, consolidation, change in control,
transfer of assets, bankruptcy, reorganization, or liquidation. To the extent
that local laws require it, we will provide you notice on our websites or via
e-mail of our intent to transfer personal information to a third party for this
purpose.
Personal Location Information.
We only share information about your location with:
* our third-party service providers to help provide our services or third-party
services you have requested;
* third-parties for whom you have provided consent, including, for example,
with partners who provide location-based marketing; or
* law enforcement and regulatory authorities or other third parties as required
or permitted by law, including for the purpose of:
o responding to a subpoena, court order or other legal processes;
o defending, protecting or enforcing our rights;
o to locate an overdue or suspected stolen or lost vehicle
o assisting in the event of an emergency; and
o complying with applicable law.
4. HOW INFORMATION IS PROTECTED
The security of personal information is important to us. We take reasonable
steps designed to protect personal information from unauthorized use, access,
disclosure, alteration, destruction or loss. You are responsible for keeping
your account safe. Do not share your passcode, membership and pin numbers with
anyone. Please be mindful that hackers and scammers may impersonate us or our
website. For more information about phishing, please visit
https://www.consumer.ftc.gov/articles/0003-phishing. If you suspect an
unauthorized use or security breach of your information, you must notify our
customer service as soon as possible! We are not responsible or liable for any
loss or damage if your account passcode, membership numbers and pin numbers are
stolen or used inappropriately.
5. CHILDREN’S PRIVACY
Our websites, Apps, products, and services are not for children under the age of
13. We do not knowingly collect personal information from children. If you think
we have received personal information from children under the age of 13, please
contact us immediately.
6. THIRD PARTY COLLECTION
Our websites and Apps may include links to and from the websites of our
affiliates and business partners. We do not control how personal information is
collected or used on those websites, so please review the privacy policy of any
website you visit as a result of following any links to or from the websites of
our affiliates and business partners.
Many ABG branded locations or franchises are independently owned and operated.
Click here to learn more about independent locations or franchises.
Depending on the technology used in your rental vehicle, vehicle manufacturers
and built-in services, such as OnStar, Uconnect, Bluetooth, Apple CarPlay, and
Android Auto, may also collect Connected Car Data from our vehicles pursuant to
their privacy policy and share the Connected Car Data with us. Please note,
Connected Car Data may be received by the manufacturer of the connected car or
the owner of the built-in service prior to it being received by us. We encourage
you to review the manufacturer’s and the relevant built-in service’s privacy
policies and other terms and conditions related to Connected Car Data to
understand what personal information is being collected from the connected car
and the purposes for which it is being collected. If you choose to sync your
information or a device to the car (using Bluetooth, USB or otherwise), data
from you or your device may be accessed and stored on the car’s systems, such as
the infotainment system. Please always unpair your device and ensure that you
take the necessary steps to remove your information from the system when you
return the car at the end of your rental period. If you do not do this, your
information may be retained in the system and could be accessed by anyone who is
authorized to use the car. We are not responsible for any data that is left in
the vehicle as a result of your use.
7. GEOGRAPHIC LOCATIONS
We generally store your personal information in the United States. As a part of
our normal business operation, we may at times need to transfer some of your
personal information outside of the United States. If we do so, we will take
reasonable steps designed to ensure your information is treated and protected no
less securely than it is in the United States. This Privacy Notice is intended
to be governed by the laws of the State of New Jersey and meet the laws and
requirements of the United States, which may not necessarily be consistent with
the laws and regulations of the country where you live. If you are a resident of
the European Union, please use the appropriate website for your location, which
can be found here rather than using this website.
8. CONTACT US
If you have questions, comments, or suggestions, you can always contact us in
the following ways. We may need to verify your identity before assisting with
your request.
I want to…
How to reach us
Contact Avis customer service
Phone: 1-800-352-7900
E-mail: custserv@avis.com
Mail: P.O. Box 699000
Tulsa, OK 74169-9000
Hours of Operation: 7:30am-7:30pm CST
Contact Budget customer service
Phone: 1-800-621-2844
E-mail: budgetcustomerservice@budgetgroup.com
Mail: P.O. Box 699000
Tulsa, OK 74169-9000
Hours of Operation: 7:30am-7:30pm CST
Contact Budget Truck Rental customer service
Phone: 1-800-462-8343
E-mail: btr-customerserviceVAB@avisbudget.com
Mail: P.O. Box 699000
Tulsa, OK 74169-9000
Hours of Operation: 7:30am-7:30pm CST
Contact Payless customer service
Phone: 1-800-729-5377
E-mail: customerservice@paylesscar.com
Mail: P.O. Box 699000
Tulsa, OK 74169-9000
Hours of Operation: 7:30am-7:30pm CST
Access, update or correct some of my information
(1) Log into your account and update your profile; or
(2) Contact any customer service representative above
· Ask questions regarding ABG’s Privacy Notice and practices
· Notify ABG that we may have received personal information of a child
under 13
E-mail: ABGprivacy@avisbudget.com
Mail: Avis Budget Group
6 Sylvan Way
Parsippany, NJ 07054
Attn: Privacy Officer
Phone: 866-284-7669
Request to stop receiving marketing e-mails from ABG
(1) Click “unsubscribe” at the bottom of an e-mail we sent you; or
(2) Log into your account and update your profile; or
(3) Contact any customer service representative above
Request to stop receiving marketing text messages from Avis and/or Budget
For Avis: Text the word “STOP” to 48400
For Budget: Text the word “STOP” to 36300
9. INDEPENDENT LOCATIONS
Please note, many Avis, Budget, Payless and Budget Truck locations are owned and
operated by an independent licensee and not owned or controlled by ABG or any
ABG affiliate or subsidiary. This Privacy Notice only applies to our processing
of your personal information and does not apply to the processing of your
personal information by an independent licensee. Each of these independent
licensees is responsible for its own collection and processing of personal
information and may collect, use or disclose personal information differently
than described in this Privacy Notice.
In particular, the licensee is responsible for its own collection and processing
of payments and may engage in its own e-mail campaigns and other forms of
marketing to you. Because we do not control the independent licensee’s use of
personal information and we are not responsible for the independent licensee’s
compliance with applicable privacy laws, you should direct any questions about a
licensee’s privacy practices to the specific licensee.
10. California Privacy Notice
Avis Budget Group California Privacy Notice
Last Updated: December 31, 2020
Scope of Disclosures
This California Privacy Notice (the “CA Disclosures”) supplements the
information contained in our Privacy Notice and applies solely to individual
residents of the State of California ("consumers" or "you").
These CA Disclosures describe how we collect, use, disclose, and otherwise
process personal information of individual residents of the State of California,
either online or offline, within the scope of the California Consumer Privacy
Act of 2018 (CCPA). Unless otherwise expressly stated, all terms in these CA
Disclosures have the same meaning as defined in our Privacy Notice or as
otherwise defined the CCPA.
Many independent locations or franchises, which we refer to as “licensees,” use
our names but are not owned or controlled by us. These CA Disclosures do not
apply to the processing of your personal information by these independent
licensees. Click here to learn more about licensees.
Personal Information Disclosures
For purposes of these CA Disclosures only, we use the term “personal
information” to mean information that identifies, relates to, describes, is
reasonably capable of being associated with, or could reasonably be linked,
directly or indirectly, with a particular consumer or household.
For the purposes of these Disclosures, personal information does not include:
* Publicly available information from government records.
* Information maintained in a form that is not linked to a particular
individual, such as de-identified, aggregated or anonymized information.
* Information excluded from the CCPA's scope, such as:
* Health or medical information covered by the Health Insurance Portability
and Accountability Act of 1996 (HIPAA) and the California Confidentiality
of Medical Information Act (CMIA) or clinical trial data;
* Information covered by certain sector-specific privacy laws, including the
Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or
California Financial Information Privacy Act (FIPA), and the Driver's
Privacy Protection Act of 1994.
* Information relating to our job applicants, employees, contractors and other
personnel of ABG, which is not governed by these CA Disclosures.
Collection and Use of Personal Information
We collect various categories of personal information in connection with our
Services. Please review The Types of Information We Collect, And How We Collect
Them section of the Privacy Notice to learn more about the personal information
we collect.
In the last 12 months, we have collected the following categories of personal
information:
Category of Personal Information Collected
Categories of Sources
Identifiers, such as your name, address, phone number, email address, date of
birth, passport or other government identification information, driver’s license
information, account information, membership or program ID, or other similar
identifiers.
· Directly from you
· Our business partners and affiliates
· Third parties you direct to share information with us
· Information providers
· ABG licensees
California Customer Records (Cal. Civ. Code § 1798.80(e)), such as driver’s
license number, fraudulent activity flags, insurance provider and coverage
information, health information, passport number, debit card information, credit
card information, bank account information or other payment or financial
information.
· Directly from you
· Our business partners and affiliates (including security providers)
· Third parties you direct to share information with us
· ABG licensees
Protected Classification Characteristics, such as age, gender, and relevant
disability information for providing adaptive driving devices.
· Directly from you
· Third parties you direct to share information with us
· ABG licensees
Commercial Information, such as information about whether you are part of a
corporate or rewards program, products or services purchased or considered and
your use of our services, including reservation details.
· Directly from you
· Third parties you direct to share information with us
· ABG licensees
Internet/Network Information, such as device information, log, and analytics
data.
· Your browser or device
Geolocation Data, such as information about your physical location collected
from geolocation features on your device or ABG vehicle, including your IP
address and GPS (e.g. latitude and/or longitude).
· Your browser or device
· Your ABG vehicle
Sensory Information, such as pictures and videos you provide us or we record in
connection with our services or the surveillance of our premises, and audio
recordings of phone calls between you and us, where permitted by law.
· Directly from you
Professional/Employment Information, including the business or organization you
are associated with and, where applicable, your title with that business or
organization and information relating to your role with the business or
organization.
· Directly from you
· Third parties you direct to share information with us
Other Personal Information, such as your travel or flight information, your
driving records, claim information, driver behavior information and additional
information you provide to us directly or through a third-party service,
including messages you send us through our services or make available to us on
social media.
· Directly from you
· Our business partners and affiliates
· Third parties you direct to share information with us
· Your ABG vehicle
· ABG licensees
Inferences, including information generated from your use of our websites and
your driving, vehicle and rental history reflecting your preferences.
· Your browser or device
· Generated or derived from the personal information described above
Purposes for Collecting Personal Information
We collect, use, sell or disclose personal information about you for one or more
of the following purposes:
* To fulfill or meet the reason you provided the information, such as to create
your account, process your transaction or respond to your inquiry.
* To communicate with you, including via email, text message, push
notification, social media and/or telephone calls.
* To improve road safety and reduce traffic.
* To operate, maintain, and provide to you the features and functionality of
the services.
* To market to you, including through email, direct mail, phone or text
message, and to run our contests, sweepstakes or promotions.
* To personalize your experience and to deliver custom content and product and
service offerings relevant to your interests, including targeted offers and
ads through our websites, Apps, third-party sites, or on other devices you
may use.
* To recognize you and remember your information when you return to our
websites and services.
* To help maintain the safety, security, and integrity of our property and
services, including ABG vehicles, technology assets, and business.
* For testing, training, research, analysis, and product development, including
to develop and improve our services.
* To respond to law enforcement requests and as required by applicable law,
court order, or governmental regulations.
* To ensure the security of our or another’s premises, property or other
assets.
* To defend, protect or enforce our rights or applicable terms of service.
* To prevent fraud or the recurrence of fraud.
* To assist in the event of an emergency.
* To evaluate, negotiate or conduct a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of
ABG’s assets, whether as a going concern or as part of bankruptcy,
liquidation, or similar proceeding, in which personal information held by ABG
about consumers is among the assets transferred or is otherwise relevant to
the evaluation, negotiation or conduct of the transaction.
* To comply with applicable law.
Disclosure of Personal Information
As described in our Privacy Notice, we share personal information with third
parties for business purposes or we may sell your personal information to third
parties, subject to your right to opt out of those sales (see The Right to
Opt-Out of Personal Information Sales below).
We disclose your personal information to the following categories of third
parties:
· Our service providers: We engage a number of third-party service
providers that perform business or operational services for us or on our behalf,
such as website hosting, infrastructure provisioning, IT services, customer
service, email delivery services, marketing and advertising services, and other
similar services, subject to contractual terms restricting the collection, use
and disclosure of your personal information for any other commercial purpose.
· Third parties at your request. We share your personal information with
third parties with your consent or at your direction, including where necessary
to validate your eligibility for a discount as a member of a third-party
partner.
· Businesses as needed to provide services. We may share personal
information with third parties you engage with through or to provide our
services, or as needed to fulfil your request or transaction, including, for
example, payment processing services or third-party travel booking services.
· Our licensees: We may share information with our licensees,
particularly when we collaborate in providing the services to you.
· Our affiliate companies. We may share your personal information with
other companies owned or controlled by ABG, and other companies owned by or
under common ownership as ABG, which also includes our subsidiaries (i.e., any
organization we own or control, such as Zipcar) or our ultimate holding company
(i.e., any organization that owns or controls us) and any subsidiaries it owns;
· Security providers. We may share your personal information with
third-party security providers, for example, to detect, prevent, or otherwise
address actual or suspected fraud, harassment, security or technical issues,
violations of any law, rule, regulation or the policies of ABG;
· Business partners. We may disclose personal information to third
parties with whom we partner to provide contests, joint promotional activities
or co-branded services, and such disclosure is necessary to fulfil your request
or application;
· Other third parties. Budget Truck may disclose your personal
information to third parties who use this information to provide you with
information and marketing messages about products or services that may interest
you, in accordance with their own privacy policies and terms. For example, when
you make a Budget Truck reservation, Budget Truck shares your contact
information with our partner Porch, who may contact you with offers to help with
move- and home-related services;
· Ad networks and advertising partners. We work with third party Ad
Networks and Advertising Partners to deliver advertising and personalized
content to you on our services, on other sites and services you may use, and
across other devices you may use. These parties may collect information directly
from your browser or device when you visit our services through cookies or other
tracking technologies. This information is used to provide and inform targeted
advertising, as well as to provide advertising-related services such as
reporting, attribution, analytics and market research;
· Analytics providers. We work with third party analytics providers to
better understand the demographics of our users and visitors, and to
personalize, enhance and improve our services;
· Social networks. We may disclose personal information, such as a
unique identifier, hashed email address, or information automatically collected
through tracking technologies, to social networks for the purpose of displaying
personalized advertising and content on those social networks;
* Law enforcement and third parties pursuant to legal request. From time to
time, we may disclose personal information as reasonably necessary to respond
to law enforcement requests and as required by applicable law, court order,
or governmental regulations;
* Third parties in the context of a corporate transaction. We may disclose
personal information as reasonably necessary to evaluate, negotiate or
conduct a merger, divestiture, restructuring, reorganization, dissolution, or
other sale or transfer of some or all of ABG’s assets, whether as a going
concern or as part of bankruptcy, liquidation, or similar proceeding, in
which personal information held by ABG about consumers is among the assets
transferred or is otherwise relevant to the evaluation, negotiation or
conduct of the transaction.
In the previous 12 months, we have disclosed all of the categories of personal
information we collect, explained in the table above, to third parties for a
business purpose.
For Avis, Budget, and Payless: In the previous 12 months, these companies have
not sold personal information as most people would typically understand that
term.
For Budget Truck: In the previous 12 months, Budget Truck has sold, or Budget
Truck may sell in the future, the following categories of personal information
to third parties: Identifiers (such as your name, email address and contact
information), Commercial Information (such as products sold or considered) and
Inferences (generated from your interactions with our services) to third parties
who may use this information to communicate with you or to offer you products
and services that may be of interest to you, such as services relating to your
vehicle rental or moving- or home-related services.
Additionally, as is common practice among companies that operate online, we do
allow certain advertising networks, social media companies and other third-party
businesses to collect and disclose your personal information directly from your
browser or device through cookies and related technologies when you visit or
interact with our Sites, use our apps or otherwise engage with us online. Please
see the Third-Party Tracking and Online Advertising section below for more
information about how third parties use cookies and related technologies to
collect information automatically on our Sites and other online services, and
the choices you may have in relation to those practices.
Your California Privacy Rights
As a California resident, you may be able to exercise the following rights in
relation to the personal information about you that we have collected (subject
to certain limitations at law):
The Right to Know
You have the right to request any or all of the following information relating
to your personal information we have collected and disclosed in the last 12
months, upon verification of your identity:
· The specific pieces of personal information we have collected about
you;
· The categories of personal information we have collected about you;
· The categories of sources of the personal information;
· The categories of personal information that we have disclosed to third
parties for a business purpose, and the categories of recipients to whom this
information was disclosed;
· The categories of personal information we have sold and the categories
of third parties to whom the information was sold; and
· The business or commercial purposes for collecting or selling the
personal information.
The Right to Request Deletion
You have the right to request the deletion of personal information we have
collected from you, subject to certain exceptions.
The Right to Opt Out of Personal Information Sales
You have the right to direct us not to sell personal information we have
collected about you to third parties now or in the future.
If you are under the age of 16, you have the right to opt in, or to have a
parent or guardian opt in on your behalf, to such sales.
The Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising these
rights.
However, please note that if the exercise of these rights limits our ability to
process personal information (such as in the case of a deletion request), we may
no longer be able to provide you our products and services or engage with you in
the same manner.
“Shine the Light”
California residents that have an established business relationship with us have
rights to know how their information is disclosed to third parties for their
direct marketing purposes under California’s “Shine the Light” law (Civ. Code
§ 1798.83).
How to Exercise Your California Consumer Rights
Please note, when you submit a request to us, that request will only be
processed with respect to the ABG brand to which you have submitted such
request.
To Exercise Your Right to Know or Right to Deletion
To exercise your Right to Know and/or your Right to Deletion, please submit a
request by:
For Avis, Budget, or Payless: Filling out our form by clicking here: California
Resident Rights Request Form, or calling 866-284-7669.
For Budget Truck: Filling out our form by clicking here: California Resident
Rights Request Form, or calling 866-284-7669.
We will need to verify your identity before processing your request, which may
require us to request additional personal information from you. We will only use
personal information provided in connection with a Consumer Rights Request to
review and comply with the request.
In certain circumstances, we may decline a request to exercise the rights
described above, particularly where we are unable to verify your identity, if
the rights of another individual might be violated or as otherwise permitted by
law. If we are unable to comply with all or a portion of your request, we will
explain the reasons for declining to comply with the request.
To Exercise Your Right to Opt Out of Personal Information Sales
Unless you have exercised your Right to Opt Out of Personal Information Sales,
we may sell personal information to third parties for monetary or other valuable
consideration. The third parties to whom we sell personal information may use
such information for their own purposes in accordance with their own privacy
statements, which may include reselling this information to additional third
parties.
For Avis, Budget, or Payless: To exercise the Right to Opt Out of Personal
Information Sales, you may submit a request by calling 866-284-7669 or by
clicking the following link:
Do Not Sell My Personal Information
For Budget Truck: To exercise the Right to Opt Out of Personal Information
Sales, you may submit a request by calling 866-284-7669 or by clicking the
following link:
Do Not Sell My Personal Information
Third-Party Tracking and Online Advertising
We utilize third-party partners to engage in online advertising. These ad
networks, social media companies and other third-party businesses collect your
personal information directly from your browser or device through cookies or
similar tracking technology when you visit or interact with our website, use our
apps or otherwise engage with us online. These third parties use your personal
information to serve relevant ads on our websites, on other websites or mobile
apps, or on other devices you may use, or to personalize content and perform
other advertising-related services such as reporting, attribution, analytics and
market research. These third-party businesses may use such information for their
own purposes in accordance with their own privacy statements, which may include
reselling this information to additional third parties, including other
advertising networks.
Please see our Privacy Notice for more information about how third parties use
cookies and related technologies to collect information automatically on our
websites and other online services, and the choices you may have in relation to
those practices. By visiting
www.privacyrights.info or https://optout.privacyrights.info/?c=1, you can also
opt out from “sales” of this type of personal information by businesses that
participate in the DAA’s CCPA Opt-Out Tool. To make opt-out requests related to
mobile apps on your device for businesses participating in the DAA’s CCPA
App-based Opt-Out Tool, you can download the appropriate app
at www.youradchoices.com/appchoices.
Minors Under Age 16
We do not sell the personal information of consumers we know to be less than 16
years of age, unless we receive affirmative authorization (the "Right to Opt
In") from either the minor who is between 13 and 16 years of age, or the parent
or guardian of a minor less than 13 years of age. Please contact us at
ABGprivacy@avisbudget.com to inform us if you, or your minor child, are under
the age of 16.
California’s “Shine the Light” Law
At the time of this writing, we do not provide your personal information to
third parties for their direct marketing purposes, as described in California’s
"Shine the Light" law (Civil Code Section §1798.83). To opt-out of having your
personal information disclosed to third parties for their direct marketing
purposes in the future, please click an appropriate Do Not Sell My Personal
Information link above and provide your contact information to be added to our
suppression list.
Authorized Agent
In certain circumstances, you are permitted to use an authorized agent to submit
requests on your behalf where (i) you provide sufficient evidence to show that
the requestor is an authorized agent with written permission to act on your
behalf and (ii) you successfully verify your own identity with us.
Updates to These CA Disclosures
We will update these CA Disclosures from time to time. When we make changes to
these CA Disclosures, we will change the "Last Updated" date at the beginning of
these Disclosures. All changes shall be effective from the date of publication
unless otherwise provided in the notification.
Contact Us
If you have any questions or requests in connection with these Disclosures or
other privacy-related matters, please address inquiries to us as described in
the Contact Us section of the Privacy Notice.
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