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CUSTOMER EXPERIENCE SURVEY

We're Listening
Take the Survey

Our annual Customer Experience Survey is an important part of helping make
improvements that will make our products, software, and services work better for
you. Every March, we ask a third-party research firm, Burke, Inc. to contact
customers on our behalf. We encourage you to be honest.

We want to hear all feedback, not just good feedback.

14

YEARS OF FEEDBACK

200+

IMPROVEMENTS EXECUTED



Email invitations go out in early March. If you haven't received it, you can
take the survey now. You just need your email address.
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HERE ARE A FEW IMPROVEMENTS WE'VE MADE BASED ON PAST CUSTOMER EXPERIENCE SURVEY
SUBMISSIONS:

"Make it faster and easier to download software."

--------------------------------------------------------------------------------

Implemented NEW DOWNLOAD PLATFORM that is quicker, allows multiple downloads at
one time, and is more secure.

"It's difficult to find services agreements for my sites."

--------------------------------------------------------------------------------

Every Rockwell Automation customer can retrieve their service agreements from a
new customer portal.

"Improve the online forums experience."

--------------------------------------------------------------------------------

Launched ENGAGE ONLINE COMMUNITY to bring customers, partners, and Rockwell
Automation staff together to ask and answer product questions, collaborate,
share ideas, and innovate.

--------------------------------------------------------------------------------




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