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___ * GET STARTED * Solutions SOLUTIONS YOUR DIGITAL TRANSFORMATION STARTS HERE Emburse Spend Optimization Model Learn More Solutions Manage Expenses Intuitive expense management software and services Automate Purchasing & Accounts Payable Improve cashflow with touchless invoicing Streamline Payments Simple, efficient, transparent ways to send money Drive Insights Turn data into smart dashboards and reports Detect & Audit Technology-assisted human audit Manage Travel Custom, configured, and integrated travel solutions View all solutions Explore By Industry * Products PRODUCTS TECHNOLOGY TAILORED TO YOUR ORGANIZATION Find the best fit Products Chrome River Expense and AP solutions for enterprises and global companies Certify Expense and AP automation for small to mid-size companies Spend Cards and spend management for growing teams Go All-in-one travel companion app for mid-size to large companies Captio Expense for mid-size to large companies in Europe Nexonia Expense and timesheets for small to mid-size organizations View all products * Learn LEARN YOU CAN DIGITALLY TRANSFORM FINANCE How optimized are your financial processes? Find out using our Spend Optimization Grader. Get started Resources Insights Industry blog on best practices Content Hub Case studies, whitepapers, and more Events & Webinars Find and register for upcoming events Spend Optimization Plan your digital transformation Partners Enhance every business system Blog Keep up with our latest posts Customer Success Academy Learn to use your Emburse products API & Integrations Custom integration details Support Get help and how to's * Company COMPANY YOUR SUCCESS DRIVES US TO INNOVATE MORE Learn about our values Company About Emburse Humanizing work around the world Mission Focus on what matters most Leadership Guided by empathy and experience Our Brand Guidelines for using our brand Partners Enhance every business system Careers Humanize your career Awards Recognizing industry and customer excellence News & Press News Announcements and press releases Press Media coverage about Emburse * Login * Support * LANGUAGE CA UK IT GET STARTED * * Login * Support * CA UK IT You need to enable JavaScript to run this app. 2023 SPEND MANAGEMENT TRENDS REPORT Emburse surveyed more than 500 finance professionals for insight into how organizations are applying spend management techniques ahead of a potential recession. Some are already streamlining the expense reporting process via electronic payments and reimbursements. Others still have a long way to go to achieve spend optimization. DIGITAL PAYMENTS TAKEOVER As organizations look for opportunities to reduce costs through budget cuts or improved employee productivity, digital payments prove more attractive than traditional, paper-based, methods. #1 MOST-VALUED FEATURE: ELECTRONIC PAYMENTS Which features of your current process offer the most value? 60.91 Electronic payments and reimbursements 35.12 Reporting and analytics 34.92 Mobile receipt capture 31.55 Automated expense report building 22.62 Automated policy enforcement 20.04 Mobile report creation 19.84 Live and online support 19.25 Automated reconciliation 17.26 Training resources for all users 16.67 Integrated travel booking 14.88 Physical and virtual credit card issuing 10.71 Multi-currency support 7.74 Multi-language 7.54 Optical Character Recognition (OCR) 0.6 Other LOST RECEIPTS DRIVING THE MIGRATION TOWARD DIGITAL PAYMENTS What are the biggest pain points related to your current expense management process? 49.21 Employees losing paper receipts/submitting without receipts 38.1 Employee’s failure to submit reports on time 28.57 Reconciling the data (e.g., receipts and credit card statements) 25.99 The time it takes to reconcile, review and approve reports 23.41 Errors on the report (incorrect codes, payment amounts, etc.) 16.07 Reviewing for policy violations 12.3 Lack of transparency/visibility into spend data 11.11 Audit and reporting 10.52 Employee reimbursement time 6.35 None 4.76 Negative impact on company-wide budgeting or bookkeeping 0.2 Other SPEND VISIBILITY AT THE FOREFRONT By integrating spend data, finance teams can gain insights into business performance. Those same insights can determine the departments, functions, and policies where they should exercise cost reduction during a recession. EXPENSES PROCESSING COST AWARENESS IS GROWING How much does it cost to process an expense report? The percent of organizations responding “I don't know,” has dropped considerably. 35 2021 16 2022 UNMANAGED SPEND DECREASES VISIBILITY Over the next three years, which of your organization’s operating expense spending categories are expected to see growth? 34.33 Traveling 32.14 Advertising 32.14 Insurance 30.56 Office equipment and supplies 29.56 Bank charges 29.56 Sales 28.17 Product cost 22.22 Utilities 21.83 Repair and maintenance 21.03 Freight in cost 18.65 Entertainment 18.25 Property taxes 16.47 Freight out cost 15.48 Legal 15.28 Research 13.29 Telephone 12.5 Rental cost 11.31 Depreciation 3.97 None of the above DO YOUR ORGANIZATION’S SPEND TRENDS ALIGN? Download Emburse’s 2023 Spend Management Trends Report and compare. Download report POLICY ENFORCEMENT PROBLEMS Many organizations still rely on manual methods to manage and approve expenses, which opens the door to high rates of out-of-policy submissions. PROCESS AND POLICY COMPLIANCE NEEDS POLISH Which element of spend management does your organization need to improve most? Managing employee expenses 35.52 Gathering data and insights into spend 20.44 Automating purchasing and accounts payable 13.49 Streamlining payments 9.52 Reducing fraud and out-of-policy spend 7.94 Managing travel costs 7.14 Managing corporate or purchasing cards 5.95 TOP PAIN POINTS OF EXPENSE MANAGEMENT PROCESSES Companies of all sizes agree lost receipts is the biggest hurdle to their process. Several other pain points exemplify how policy enforcement continues to be a struggle across all segments. 49.21 Employees losing paper receipts/submitting without receipts 38.1 Employee’s failure to submit reports on time 28.57 Reconciling the data (e.g., receipts and credit card statements) 25.99 The time it takes to reconcile, review and approve reports 23.41 Errors on the report (incorrect codes, payment amounts, etc.) 16.07 Reviewing for policy violations 12.3 Lack of transparency/visibility into spend data 11.11 Audit and reporting 10.52 Employee reimbursement time 6.35 None 4.76 Negative impact on company-wide budgeting or bookkeeping 0.2 Other SURVEY DEMOGRAPHICS WHAT IS YOUR ORGANIZATION’S ANNUAL REVENUE IN THE MOST RECENT 12-MONTH REPORTING PERIOD? 18.45 30.56 8.53 7.94 7.34 10.52 5.56 6.75 4.37 0 Less than $1M 18.45 $1M - $49M 30.56 $50M - $99M 8.53 $100M - $249M 7.94 $250M - $499M 7.34 $500 - $999M 10.52 $1B - $4.99B 5.56 $5B or more 6.75 I don’t know 4.37 WHERE IS YOUR ORGANIZATION’S PRIMARY HEADQUARTERS LOCATED? 91.87 5.36 1.98 0.79 North America 91.87 South America 5.36 Europe 1.98 Asia-Pacific 0.79 WHAT IS YOUR ROLE/LEVEL WITHIN THE ORGANIZATION? 35.32 27.38 18.65 4.56 3.57 3.17 3.17 2.98 0.6 0.6 Manager 35.32 Executive 27.38 Director 18.65 Staff 4.56 Accountant 3.57 Vice President 3.17 Accounts Payable 3.17 Controller 2.98 Consultant 0.6 Other 0.6 WHAT IS YOUR INVOLVEMENT IN YOUR ORGANIZATION’S EXPENSE, TRAVEL, AND INVOICE SPEND? 35.91 27.98 24.4 11.71 I approve and submit expense reimbursements 35.91 I approve expense reports for my employees 27.98 I manage invoices and payments 24.4 I report on our finances 11.71 SEE ALL OF 2023’S KEY SPEND MANAGEMENT TRENDS Get your free copy of the 2023 report to see how you compare with 500+ finance professionals. Download full report ABOUT EMBURSE Emburse is the global leader in spend optimization. Our expense, travel management, purchasing and accounts payable, and payments solutions are trusted by more than 12 million business professionals, including CFOs, finance teams, and travelers. More than 18,000 organizations of all sizes in 120 countries, count on our intelligent automation, sophisticated analytics, and unmatched spend control to streamline processes, increase spend visibility, enhance compliance, for better financial outcomes. We humanize work. We eliminate manual, time-consuming tasks, so our customers and their teams can focus on what matters most in their personal and professional lives. For more information, visit emburse.com. Solutions * Expense Management * AP & Invoice Management * Emburse Pay Solutions * Emburse Analytics * Emburse Audit * Travel Management Products * Abacus * Captio * Cards * Certify * Chrome River * ExpenseWatch * Go * Nexonia * Spend * SpringAhead * Tallie Learn * Emburse Blog * Emburse Podcast * Events & Webinars * Case Studies & Testimonials * Customer Training * Spend Optimization Other Resources * Partner Programs * Integrations * Pay or manage invoice Company * About * Mission * Leadership * Awards * Careers * News Releases * Press Coverage SOLUTIONS * Expense Management * AP & Invoice Management * Emburse Pay Solutions * Emburse Analytics * Emburse Audit * Travel Management PRODUCTS * Abacus * Captio * Cards * Certify * Chrome River * ExpenseWatch * Go * Nexonia * Spend * SpringAhead * Tallie LEARN * Emburse Blog * Emburse Podcast * Events & Webinars * Case Studies & Testimonials * Customer Training * Spend Optimization OTHER RESOURCES * Partner Programs * Integrations * Pay or manage invoice COMPANY * About * Mission * Leadership * Awards * Careers * News Releases * Press Coverage Support Get support Sales hi@emburse.com Media media@emburse.com Phone +1 877 EMBURSE Contact Us © 2023 Emburse, Inc. 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