www.unitedhealthgroup.com
Open in
urlscan Pro
151.101.195.10
Public Scan
Submitted URL: https://www.marketbeat.com/scripts/redirect.aspx?MessageQueueID=22803&UserID=11404962&interstitial=1&SubjectLineID=0&Redire...
Effective URL: https://www.unitedhealthgroup.com/ns/changehealthcare.html
Submission: On March 09 via api from BE — Scanned from DE
Effective URL: https://www.unitedhealthgroup.com/ns/changehealthcare.html
Submission: On March 09 via api from BE — Scanned from DE
Form analysis 1 forms found in the DOM
<form class="social-share-form">
<input type="hidden" value="https://www.unitedhealthgroup.com/ns/changehealthcare.html" name="pageLink" class="ss-modal-pageLink">
<input type="hidden" value="Information on the Change Healthcare Cyber Response" name="pageTitle">
<input type="hidden" name="pageDesc">
<input type="hidden" name="pageType">
<input type="hidden" value="/content/uhg/en/ns/changehealthcare" name="pagePath">
<input type="hidden" name="minutes">
<input type="hidden" value="I'd Like To Share This Page With You...." name="subject">
<div class="modal-component-inputs-container">
<div class="modal-component-input-container">
<input type="text" id="from" name="from" class="modal-component-input" required="" placeholder=" ">
<label for="from" class="modal-component-label">Name</label>
</div>
<div class="modal-component-input-container">
<input type="text" id="email-to" name="toAddress" class="modal-component-input" required="" placeholder=" ">
<label for="email-to" class="modal-component-label">Email To</label>
</div>
<div class="modal-component-input-container">
<input type="text" id="email-message" name="message" class="modal-component-input" placeholder=" ">
<label for="email-message" class="modal-component-label">Message</label>
</div>
</div>
<div class="modal-component-ctas-container">
<a class="cta text-link" href="#" onclick="closemodal(this);return false;">
<span class="cta__text">Cancel</span>
<div class="cta__icon-container" data-svg="arrow-right-hover">
<svg focusable="false" width="24px" height="11px" viewBox="0 0 24 11" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<g transform="translate(-112.000000, -784.000000)" fill="#FFFFFF">
<g transform="translate(56.000000, 640.000000)">
<g transform="translate(68.500000, 149.500000) scale(-1, 1) rotate(-90.000000) translate(-68.500000, -149.500000) translate(48.000000, 129.000000)">
<g transform="translate(20.500000, 20.500000) scale(-1, 1) rotate(-360.000000) translate(-20.500000, -20.500000) ">
<polygon transform="translate(20.200000, 20.800000) rotate(-90.000000) translate(-20.200000, -20.800000) " points="26.8930731 15.6 25.9993609 16.51 29.5742097 20.15 8.4 20.15 8.4 21.45 29.5742097 21.45 25.9993609 25.09 26.8930731 26 32 20.8"></polygon>
</g>
</g>
</g>
</g>
</g>
</svg></div>
</a>
<button class="cta primary cta-send" id="share-email">
<span class="cta__text cta-send">Send</span>
<div class="cta__icon-container" data-svg="arrow-right-hover">
<svg focusable="false" width="24px" height="11px" viewBox="0 0 24 11" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
<g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
<g transform="translate(-112.000000, -784.000000)" fill="#FFFFFF">
<g transform="translate(56.000000, 640.000000)">
<g transform="translate(68.500000, 149.500000) scale(-1, 1) rotate(-90.000000) translate(-68.500000, -149.500000) translate(48.000000, 129.000000)">
<g transform="translate(20.500000, 20.500000) scale(-1, 1) rotate(-360.000000) translate(-20.500000, -20.500000) ">
<polygon transform="translate(20.200000, 20.800000) rotate(-90.000000) translate(-20.200000, -20.800000) "
points="26.8930731 15.6 25.9993609 16.51 29.5742097 20.15 8.4 20.15 8.4 21.45 29.5742097 21.45 25.9993609 25.09 26.8930731 26 32 20.8"></polygon>
</g>
</g>
</g>
</g>
</g>
</svg>
</div>
</button>
</div>
</form>Text Content
Skip to content
Mobile Menu Close Menu Close Search Search
United Health Group Logo
United Health Group Logo
* Our People & Businesses
OUR PEOPLE & BUSINESSES
We are a health care and well-being company made up of a diverse team around
the world dedicated to making health care work better through two distinct
and complementary businesses: Optum and UnitedHealthcare.
* Mission & Values
* Our People & Culture
* Join Our Team
* United for Giving
* Awards & Recognition
* United Health Foundation
* Our Businesses
* UnitedHealthcare
* Optum
* Our Leaders
* Corporate Governance
* Ethics & Compliance
* Our Commitment to Human Rights
* Careers
CAREERS AT UHG
Find your next career!
My Application History
* Work Here
* Career Areas
* Disability Inclusion Programs
* Military & Veteran Programs
* Our Culture
* Diversity, Equity & Inclusion
* What We Offer
* Our Affiliates
* Hiring Process & Guidance
* Advice
* Events
* Early Careers
* Programs
* Early Career Events
* Blog
* Driven By Our Mission
DRIVEN BY OUR MISSION
Our team members are driven to advance our mission to help people live
healthier lives and help make the health system work better for everyone —
both now and in the future.
* What We Do
* Value-Based Care
* Health Financial Services
* Health Technology
* Health Benefits
* Pharmacy Services
* How We Do It
* Sustainability
MAKING AN IMPACT
We are committed to charting a more sustainable path forward, helping build a
modern, high-performing health system to improve access, affordability,
outcomes and experiences for those who depend on it.
* Sustainability at UHG
* Modern Health System
* Healthy Environment
* Our People & Culture
* Responsible Business Practices
* Reporting & Data
OUR REPORTS
Download the 2022 Sustainability Report to learn what sustainability means to
us.
Review download options
* Insights, Stories & News
INSIGHTS, STORIES & NEWS
Explore our stories to see our mission at work, find recent news releases,
and read research offering solutions for addressing health care challenges
and opportunities.
* Our Stories
* Media Resources & Press Releases
* Insights & Research
* Research Library
* A Path Forward
*
Featured Story
DEPLOYING TECHNOLOGY TO ADDRESS AMERICA’S MENTAL HEALTH AND CLINICIAN BURNOUT
CRISIS
Read Full Article
* Investor Relations
INVESTOR RELATIONS
UnitedHealth Group is dedicated to continuously improving the quality of our
performance for consumers, customers, care providers and our shareholders.
* Investor Relations
* Financial & Earnings Reports
* Shareholder Resources
* Annual Meeting of Shareholders
* Dividend History & Stock Basis
* Annual Reports & Proxy Statements
* Investor Conference 2023
RECOMMENDED
UnitedHealth Group Reports Fourth Quarter and Full Year 2023 Financial
Results.
Read Press Release
Search
Clear
SearchLoading
Submit Search
Close Search
* Optum
* UnitedHealthcare
* Country
* Country
1. Home >
2. ns
INFORMATION ON THE CHANGE HEALTHCARE CYBER RESPONSE
Share:
*
*
*
*
* Print
* Updated as of March 8, 2024. We will provide updates as more information
becomes available.
* Change Healthcare works across the health system to make clinical,
administrative and financial processes simpler and more efficient for payers,
providers and consumers. Change Healthcare has experienced a cybersecurity
issue, and we have multiple workarounds to ensure provider claims are
addressed and people have access to the medications and care they need. The
following page is a resource for UnitedHealth Group, UnitedHealthcare, Optum
and Change Healthcare stakeholders. In addition to being a main source for
the latest business and information updates, this page also contains links to
other resources to support stakeholders in managing any related impacts.
Close
SHARE THIS STORY
Information on the Change Healthcare Cyber Response
Name
Email To
Message
Cancel
Send
HOW DO I ACCESS THE TEMPORARY FUNDING ASSISTANCE PROGRAM FOR PROVIDERS?
Learn more
HOW DO I LEARN MORE ABOUT OPTUM IEDI?
Learn more
UnitedHealth Group continues to make substantial progress in mitigating the
impact to consumers and care providers of the unprecedented cyberattack on the
U.S. health system and the Change Healthcare claims and payment infrastructure.
Our focus has been on ensuring access to care and medications by addressing
challenges to pharmacy, medical claims and payment systems targeted by the
attack.
“We are committed to providing relief for people affected by this malicious
attack on the U.S. health system,” said Andrew Witty, CEO of UnitedHealth Group.
“All of us at UnitedHealth Group feel a deep sense of responsibility for
recovery and are working tirelessly to ensure that providers can care for their
patients and run their practices, and that patients can get their medications.
We’re determined to make this right as fast as possible.”
Based on our ongoing investigation, there is no indication that any other
UnitedHealth Group systems have been affected by this attack.
To address the needs of our customers, the company is announcing the following
immediate actions:
Timeline to Restore Change Healthcare Systems
We are working aggressively on the restoration of our systems and services.
Assuming we continue at our current rate of progress, we expect our key system
functionality to be restored and available on the following timelines:
* Pharmacy services: Electronic prescribing is now fully functional with claim
submission and payment transmission also available as of today. We have taken
action to make sure patients can access their medicines in the meantime,
including Optum Rx pharmacies sending members their medications based on the
date needed.
* Payments platform: Electronic payment functionality will be available for
connection beginning March 15.
* Medical claims: We expect to begin testing and reestablish connectivity to
our claims network and software on March 18, restoring service through that
week.
While we work to restore these systems, we strongly recommend our provider and
payer clientsuse the applicable workarounds we have established—in particular,
using our new iEDI claim submission system in the interest of system redundancy
given the current environment.
LATEST UPDATES
UnitedHealth Group Update on Change Healthcare Cyberattack - March 7, 2024
* Pharmacy
Electronic prescribing is now fully functional with claim submission. So far,
Change Healthcare has processed almost 6 million prescriptions and we are
back to our normal volumes.
Additionally, the Change Healthcare Pharmacy Network is back online. These
two developments mean all major pharmacy claims and payment systems are back
up and functioning.
We continue to focus on those remaining areas of pharmacy disruption,
including specialty coupon programs and certain claims for infusion
providers.
* Claims
We expect to begin testing and reestablish connectivity to our claims network
and software on March 18, restoring service through that week.
We have been engaging with providers, and it’s clear some are still
considering approaches to this problem as we work toward March 18. We
strongly recommend providers pursue multiple paths and workarounds, including
our iEDI claim submission system and alternative clearinghouses. If there’s
anything we’ve learned as an industry, it’s that system redundancy is
critical given the current environment.
We fully acknowledge not all edits and functionality will be in place and
some additional rework might be necessary, but we view this temporary
solution as the best means of getting claims moving for both payers and
providers who remain unable to receive or submit claims.
Our iEDI solution is live, available and represents the best workaround for
many. Our account teams are proactively working to get claims connections
built quickly on this secure and verified platform. As of March 8, more than
100 payers are implementing this solution and we are working with providers
that represent more than 30 million claims a month.
Please connect with your account team if you want to receive support
regarding moving to Optum’s iEDI claims connections.
* Payment
We expect our electronic payment functionality will be available for
connection beginning March 15, which marks another critical milestone in our
efforts to return to normal operations.
To support providers, on March 1, Optum launched a Temporary Funding
Assistance Program to help bridge the gap in short-term cash flow needs for
providers who received payments from payers that were processed by Change
Healthcare.
UnitedHealthcare will provide further funding solutions for its provider
partners. This applies to medical, dental and vision providers and will
involve advancing funds each week representing the difference between their
historical payment levels and the payment levels post-attack. Advances will
not need to be repaid until claims flows have fully resumed. Providers must
complete a one-time registration to access funding.
We urge all payers to do the same, as this is the fastest, most efficient way
to address provider short-term cash flow needs.
Beyond UnitedHealthcare’s temporary provider funding relief, Optum is
expanding its program. The funding program now includes providers who have
exhausted all available connection options and who work with a payer that has
opted not to advance funds while Change Healthcare systems remain down.
This expansion is a funding mechanism of last resort, especially for small
and regional providers, and will be evaluated on a case-by-case basis. An
Optum Pay account is required to complete registration and to receive funds
and repay funds.
For those who receive funding support, there are no fees, interest or other
associated costs with the assistance. For repayment, providers will receive
an invoice once standard payment operations resume and will have 30 days to
return the funds. These terms now apply to both the original and expanded
temporary funding programs.
To determine eligibility and funding amount, please register for the program
at the website: www.optum.com/temporaryfunding .
* Additional Actions to Support Providers and Consumers
For Medicare Advantage plans, including Dual Special Needs Plans, we are
temporarily suspending prior authorizations for most outpatient services
except Durable Medical Equipment, cosmetic procedures and Part B step
therapies.
We are temporarily suspending utilization review for MA inpatient admissions.
For Medicare Part D pharmacy benefits, we are temporarily suspending drug
formulary exception review processes. These actions will remain in place
until March 31. We will work with state Medicaid agencies on any actions they
wish to implement.
For pharmacy, the Optum Rx PBM notified network pharmacy partners and
pharmacy associations that we would reimburse all appropriate pharmacy claims
filled with the good faith understanding that a medication would be covered.
* Technology
This remains an ongoing investigation. In due time, we will provide a
thorough assessment of this incident. In the meantime, we can address
inquiries related to the following area:
Attestations: Our telemetry and controls demonstrated that our Optum,
UnitedHealthcare and UnitedHealth Group systems are safe and are not affected
by this issue. We regularly scan those environments and continue to validate
that they were not impacted. If we had any reservation about those other
systems, we would have ceased services immediately. Therefore, anything that
is currently functioning means that we have full confidence in it. The
impacted Change Healthcare environment was, and remains, firewalled away from
the rest of the company. Mandiant, Palo Alto Networks or other partners will
provide an attestation at an appropriate time.
Your safety remains our top priority and we continue to work around the clock
to achieve full and safe restoration.
QUICK LINKS
Providers
Visit the UnitedHealthcare Provider Portal .
Provider Temporary Funding
View resources .
Pharmacies
For Optum Rx network pharmacies, visit the Optum Rx Pharmacy Portal .
For Change Healthcare pharmacies, resources coming soon.
Change Healthcare Client Services Assistance
Email client_assistance@optum.com.
If you work with a client manager, please contact them directly.
Chief Information Security Officers
View Optum Solution Status Updates .
UnitedHealthcare & Optum Consumers
Contact numbers can be found on the back of your member ID card.
Vendors
For Accounts Payable
inquiries, email
apinquirieslchc@optum.com.
Media Inquiries
Email newsroom@optum.com.
FREQUENTLY ASKED QUESTIONS
* What happened?
On Feb. 21, 2024, we discovered a threat actor gained access to one of our
Change Healthcare environments. Once we became aware of the outside threat,
in the interest of protecting our partners and patients, we took immediate
action to disconnect Change Healthcare’s systems to prevent further impact.
Our security team, along with law enforcement and independent experts, began
working to address the matter. At this time, we believe the cybersecurity
issue is specific to Change Healthcare.
* When will systems be restored?
We are working aggressively on the restoration of our systems and services.
Assuming we continue at our current rate of progress, we expect our key
system functionality to be restored and available on the following timelines:
* Pharmacy services: Electronic prescribing is now fully functional with
claim submission and payment transmission also available as of today. We
have taken action to make sure patients can access their medicines in the
meantime, including Optum Rx pharmacies sending members their medications
based on the date needed.
* Payments platform: Electronic payment functionality will be available for
connection beginning March 15.
* Medical claims: We expect to begin testing and reestablish connectivity to
our claims network and software on March 18, restoring service through
that week.
While we work to restore these systems, we strongly recommend our provider
and payer clients use the applicable workarounds we have established—in
particular, using our new iEDI claim submission system in the interest of
system redundancy given the current environment.
* Is patient health information compromised?
Our privacy office and security information teams are actively engaged and
working to understand the impact to members, patients and customers.
* How confident are you in your current operational systems?
We have a high level of confidence Optum, UnitedHealthcare and UnitedHealth
Group systems have not been affected by this issue. We see no evidence of
compromise beyond the scope of the Change Healthcare applications.
Two great examples are InterQual Cloud and Enterprise Imaging services. Both
remain operational and are available to customers and partners.
We will continue to be proactive and aggressive with all our systems, and if
we suspect any issue with the system, we will immediately take action and
disconnect. Anything available and up and running today has been deemed clean
and appropriate for us to continue to operate.
We have no suspicions about any of the production systems available to you.
As we remediate, the most impacted partners are those who have disconnected
from our systems and/or did not have business continuity plans sufficient to
execute workarounds. We are actively engaging with those customers to
understand how we can help.
* How are you addressing workarounds for customers and partners?
While we are focused on addressing this cybersecurity issue, we are committed
to ensuring our clients and patients have access to the care and solutions
they need. We appreciate the partnership and hard work of all relevant
stakeholders to ensure providers and pharmacists have effective workarounds
to serve their patients as systems are restored to normal. The workarounds
include enacting manual processes to submit information, checking
eligibility, looking at claim status to make claims, clearing prior
authorizations and filling prescriptions.
We are directing stakeholders to appropriate, operational portals that will
enable continuity of care.
* What areas of the health system does Change Healthcare support?
Change Healthcare works across the health system to make clinical,
administrative and financial processes simpler and more efficient for payers,
providers and consumers. Key areas of support include pharmacy claims
transactions, provider claims processing, patient access and financial
clearance, provider payments, and authorizations and medical necessity
reviews. We have been working with clients, providers and pharmacies to enact
manual processes for these activities and will continue to provide updates.
* What actions have you taken to ensure no further impact?
In the interest of protecting our partners and patients, we took immediate
action to disconnect Change Healthcare’s systems to prevent further impact.
This was done so our customers and partners do not need to take action. We
have a high level of confidence Optum, UnitedHealthcare and UnitedHealth
Group systems have not been affected by this issue. We believe all
operational systems are safe for continued use.
Our security team is working with leading cybersecurity firms – including
Mandiant and Palo Alto Networks – as well as external resources to
investigate the issue, while also working to protect our systems. Further,
Microsoft and Amazon Web Service are engaged with us on additional scanning
of our cloud environment. We will continue to be proactive and aggressive
with all our systems, and if we suspect any issue with the system, we will
immediately take action and disconnect.
As of right now, we see no evidence of lateral movement beyond the Change
Healthcare environment. There is no evidence of cross-contamination or that
this has moved beyond those boundaries.
* Has the company been in touch with law enforcement?
Yes. At this time, we are doing everything possible in the interest of
protecting our partners and patients. We have been transparent with law
enforcement, and we will continue to coordinate with our law enforcement
partners. Indicators of Compromise (IOCs) were shared with them as part of
our investigation on Sunday, Feb. 25.
This incident serves as yet another reminder of the interconnectedness of our
health care ecosystem and of the urgency of strengthening cybersecurity
resiliency across the industry.
FILINGS
UnitedHealth Group 8-K Filings
* More Information
Return To Top
RELATED STORIES
UnitedHealth Group Logo
* Contact Us
* Suppliers
* Privacy Policy
* Terms of Use
* Site Map
* United Health Foundation
* Careers
* Optum
* UnitedHealthcare
©2024 UnitedHealth Group. All rights reserved.
Follow Us.
*
*
*
*
*
By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts.
Cookies Settings Reject All Accept All Cookies
PRIVACY PREFERENCE CENTER
When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All
MANAGE CONSENT PREFERENCES
STRICTLY NECESSARY COOKIES
Always Active
These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.
PERFORMANCE COOKIES
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
FUNCTIONAL COOKIES
Functional Cookies
These cookies enable the website to provide enhanced functionality and
personalization. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant ads on other sites. They do not directly store personal information,
but are based on uniquely identifying your browser and internet device. If you
do not allow these cookies, you will experience less targeted advertising.
Back Button
BACK
Search Icon
Filter Icon
Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label
Reject All Confirm My Choices
Feedback