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Privacy Policy for Automation Anywhere




Last Modified: May 14, 2021



The following describes the Automation Anywhere, Inc. ("Automation Anywhere,"
the "Company", “we,” “us,” or “our”) privacy policy and the manner in which
Automation Anywhere collects, uses, shares and secures the personal information
that it collects or receives via its website www.automationanywhere.com, any
subdomain, other Automation Anywhere website and mobile applications
(collectively, the “Sites”), or through your use of the services we provide to
you. It also describes your choices regarding use, access and correction of your
personal information.

For purposes of the European Union General Data Protection Regulation (GDPR),
Automation Anywhere is both a data controller and processor of personal
information collected by it via the Site.

What is Personal Information?

As used in this policy, "personal information" means any information that may be
used, either alone or in combination with other information, to identify an
individual. When we combine any non-personal information with personal
information (e.g., technical information, such as the type of browser or
operating system that you use), we treat the combined information as personal
information.

Collection of Personal Information

 1. Personal Information You Provide To Us
    
    Automation Anywhere may collect certain personal information when someone
    voluntarily sends a direct mail inquiry, an email or online registration,
    registers to download documents from the Sites, participates in seminars or
    webinars, requests Company information at tradeshows, applies for a job via
    the Sites, requests information, or purchases goods or services, via the
    Sites (including via our bot store located at
    https://botstore.automationanywhere.com).
    
    Examples of such personal information include, but are not limited to,
    individual names, telephone numbers, email addresses, company name, mailing
    address, account user name and password, job title and financial information
    such as a credit or debit card number. If you apply for a job via the Sites,
    we may also collect personal information via your resume or any cover letter
    you choose to upload, or via any social media profile to which you elect to
    provide access.
    
    We process personal information you provide to us either in connection with
    our legitimate business interests, or to the extent necessary for
    performance of a contract with you, your company, or our customer.

 2. Personal Information Collected Through Cookies and Similar Technologies
    
    Automation Anywhere may collect certain information, including personal
    information, automatically from visitors to its Sites, and those of its
    subsidiaries, including the IP address, time visited, pages viewed and
    related information. When you visit the Sites, open emails from Automation
    Anywhere, use its apps or interact with its related tools, widgets or
    plug-ins, Automation Anywhere may collect certain information by automated
    means, such as through cookies, web beacons, local storage, scripts, pixels
    and web server logs. The information collected in this manner may include
    your IP address, unique device identifier, browser characteristics, domain
    and other system settings, search queries, device characteristics, operating
    system type, language preferences, referring URLs, actions taken on the
    Sites, dates and times of Site visits, metadata and other information
    associated with other files stored on your device.
    
    Automation Anywhere uses Google Analytics to help analyze the traffic on the
    Sites. For more information on Google Analytics’ processing of personal
    information, please see https://www.google.com/policies/privacy/partners/.
    You can opt out of Google Analytics by using the following Google provided
    browser plugin https://www.google.com/ads/preferences/plugin/.
    
    We process personal information collected through cookies or similar
    technologies either in connection with our legitimate business interests in
    operating the Sites, performing the services, or operating our business, or
    otherwise to the extent you have agreed that we may do so.

 3. Mobile Applications
    
    When you download and use our mobile applications, we may automatically
    collect information on the type of device you use, operating system and
    version and system and performance information. We collect this information
    to help us measure app usage and better understand user demographics and
    event attendance. With your consent, we may send you push notifications from
    time-to-time in order to update you about any events or promotions that we
    may be running. If you no longer wish to receive these types of
    communications, you may turn them off at the device level.
    
    We process personal information collected via our mobile applications in
    connection with our legitimate business interests in operating the Sites,
    performing the services, or operating our business, or otherwise to the
    extent you have agreed that we may do so.

 4. Personal Information Collected Through Use of Our Services
    
    Automation Anywhere may collect certain personal information that is
    provided in the course of the use of our services. This includes personal
    information contained in semi-structured and unstructured data hidden in
    electronic documents, images and emails provided by our customers when using
    our services. This data will be processed for the purposes of operating our
    Sites and providing our services. We also use this data for our internal
    training and quality purposes, and to enhance, research and analyze our
    service offerings and models. Examples of such personal information include,
    but are not limited to, individual names, telephone numbers, email
    addresses, job titles and contact information contained in invoices or
    emails. Personal information may relate to our customer’s employees,
    contractors or their customers or service providers.
    
    The legal basis for processing this personal information is (i) our
    legitimate interests, namely performing our services, or monitoring and
    improving our Sites and services, or (ii) necessity for performance of a
    contract between you, your company or our customer, and us.

Uses of Personal Information

Automation Anywhere uses your personal information to monitor the performance
and improve the quality of its Sites, respond to requests about the Company and
its business, provide information about products and services, fulfill customer
requests, and for other business purposes and/or to comply with various legal
and regulatory obligations. With your consent, Automation Anywhere may also use
your personal information to send you information about its other products and
services and for other specified marketing purposes. Unless we obtain your
consent to processing of your personal information, Automation Anywhere
processes your personal information either for performance of a contract with
you or in circumstances where it has a legitimate interest to do so.

Automation Anywhere may use information collected through cookies, web beacons,
pixels, web server logs and other automated means for purposes such as (a)
customizing user visits to the Sites, (b) delivering content tailored to users'
interests and the manner in which our users browse the Sites, and (c) managing
the Sites and other aspects of its business.

You can change your cookies settings in your browser, however please note that
without cookies you may not be able to use all of the features of the Sites. For
more information about the cookies we use on the Sites, please click here.

Sharing of Personal Information

Automation Anywhere may share your personal information with its affiliates and
subsidiaries, and/or with its business partners, in order to respond to customer
needs or otherwise provide services to customers as requested. Automation
Anywhere may also, with your consent, engage in joint marketing activities with
such third parties and/or disclose personal information to third parties for
their own direct marketing purposes. Whereas our data practices and your choice
options are described in this Privacy Policy, we encourage you to consult the
third party’s privacy policy to ensure that you understand how it intends to use
your information and how you may exercise control over it.

Automation Anywhere may also share your information with its third-party agents
who may be acting on its behalf and pursuant to its instructions to assist in
our business activities, including, for example, providing notice of an upcoming
webinar or tradeshow that may be of interest to the target audience, providing
customer service, payment processing or providing storage services.

Automation Anywhere may disclose your personal information if it is required to
do so by law or court order, to enforce or apply its Terms or if it believes in
good faith that such release is necessary or appropriate to protect the rights,
property, or safety of its company, customers, affiliates or others.

Automation Anywhere also may share or transfer information, including your
personal information, in connection with the sale, transfer, acquisition,
merger, acquisition, divestiture, restructuring, reorganization, dissolution,
bankruptcy or other change or ownership or control by Automation Anywhere or any
affiliated company (in each case, whether in whole or in part). When one of
these events occurs, Automation Anywhere will use reasonable efforts to notify
users before their personal information is transferred or becomes subject to
different privacy practices.

Automation Anywhere sometimes partners with other companies in order to provide
their services via a link on the Site, for example, job applications, social
media links and live chat. In those circumstances, the third party partners will
have access to the personal information you provide to them via their website,
and we do not have any control over how they use that personal information. In
order to fully understand how your personal information is used by our partners,
please carefully review their applicable privacy policies. Except as set forth
herein, Automation Anywhere does not share your personal information with any
third parties.

Other Uses of Personal Information

In addition to the uses described above, Automation Anywhere will inform
individuals of any other intended uses of their personal information at the time
such personal information is collected or before such use is implemented
including disclosure to third parties.

Data Security and Retention

Automation Anywhere uses reasonable methods to secure all personal information
by a variety of methods, including restricting access to such personal
information only to those people who have a legitimate need to know in order to
discharge their job responsibilities on behalf of Automation Anywhere, securing
access to the facility where the personal information is stored and the use of
technology and physical controls to secure the personal information. Automation
Anywhere is required to disclose personal information in response to lawful
requests by public authorities including to meet national security or law
enforcement requirements. If you have questions about the security of your
personal information, please contact us as described below.

We may retain your personal information for as long as it is needed to fulfill
the purposes described in this privacy policy, comply with our legal
obligations, resolve disputes or enforce our agreements. Or, we will retain such
personal information for so long as we have a lawful basis to process it, as set
forth in this policy and with respect to (1) personal information processed by
us in connection with our provision of support services, within 90 days after
the associated help desk ticket is closed, and (2) all other personal
information collected through use of our services, within 30 days after the
termination of the applicable contract between you, your company or our customer
and us.

Security of Personal Information by Third Parties

Automation Anywhere will require that all third parties acting on behalf of
Automation Anywhere, and to which personal information is provided, give
Automation Anywhere adequate contractual assurances that they will safeguard all
such personal information in a manner consistent with this policy.

Children under the Age of 16

The Sites are not intended for children under the age of 16. Accordingly, we do
not intend to collect personal information from anyone we know to be under 16
years of age.

Advertising and Newsletters

We may from time to time allow certain third parties to display advertising on
our Sites or to manage our advertising on other sites. These third-party
partners may use cookies or similar technologies such as web beacons, script,
and pixels in order to provide you advertising based upon your browsing
activities and interests. If you would prefer to not receive personalized ads
based on your browser or device usage, you may generally express your opt-out
preference to no longer receive tailored advertisements. Please note that you
will continue to see advertisements, but they will no longer be tailored to your
interests.

To opt-out of interest-based advertising by participating companies in the
following consumer choice mechanisms, please visit:

 * Digital Advertising Alliance (DAA)’s self-regulatory opt-out page
   (http://optout.aboutads.info/) and mobile application-based "AppChoices"
   download page (https://youradchoices.com/appchoices)
 * European Interactive Digital Advertising Alliance (EDAA)'s consumer opt-out
   page (http://youronlinechoices.eu)
 * Network Advertising Initiative (NAI)’s self-regulatory opt-out page
   (http://optout.networkadvertising.org/).

In the mobile environment, most mobile operating systems offer device-based
opt-out choices that are transmitted to companies providing interest-based
advertising. To set an opt-out preference for a mobile device identifier (such
as Apple's IDFA or Android's GAID), visit the device manufacturer's current
choice instructions pages, or read more about sending signals to limit ad
tracking for your operating system here:
http://www.networkadvertising.org/mobile-choices.

Please note that these settings must be performed on each device (including each
web browser on each device) for which you wish to opt-out, and if you clear your
cookies or if you use a different browser or device, you will need to renew your
opt-out preferences.

We will use your personal information to send you email or newsletters, if you
have signed-up to receive them. If you would like to discontinue receiving this
information, you may update your email preferences by using the “unsubscribe”
link found in emails we send to you, or at your member profile on our website,
or by contacting us as described below. You may not opt-out of service-related
communications, which are not promotional in nature. Please note that even if
you opt out of receiving the foregoing emails, we may still send you a response
to any "Contact Us" request as well as administrative, maintenance and
operational emails (for example, in connection with a password reset request).

ACCESS TO YOUR PERSONAL INFORMATION

Upon an individual’s request, Automation Anywhere will provide reasonable access
to any personal information it has about that person. Automation Anywhere will
also take reasonable steps to allow such individuals to correct, change, modify
or delete any such personal information that is shown to be incorrect,
inaccurate or incomplete. You may ask us to delete the personal information we
hold about you, or cease processing such personal information, in certain
circumstances. It may not be possible for us to delete or cease processing all
of the personal information we hold about you where we have an ongoing
relationship with you or where we have a legal basis to retain such personal
information.

You may access, correct, or request deletion of your personal information by
logging into your account or by contacting us at
https://www.automationanywhere.com/data- subject-access-rights-request-form. We
will respond to your request within a reasonable timeframe.

When we process personal information on the basis that you have consented to
such processing, you have the right to withdraw your consent, or ask us to stop
or restrict processing the personal information we have about you, at any time
by contacting us using the contact information below.

You may also ask us to transfer your personal information to a third party in
certain circumstances. If you would like any further information about your
rights or how to exercise them, please contact us using the contact information
below.

If you are in the European Union, you have the right to make a complaint at any
time to the relevant data protection authority in your country. We encourage you
to first reach out to us at privacy@automationanywhere.com.

Territories and Transfers

Personal information collected by Automation Anywhere may be stored and
processed in your geographic region, in the United States or in other countries
in which Automation Anywhere, or its service providers, maintain facilities or
operations. If you are in the European Economic Area, it may be necessary for
your personal information to be transferred to, and processed in, other
countries including the United States. If we transfer your personal information
outside of the European Economic Area to a country or framework not determined
by the European Commission and/or the United Kingdom as providing an adequate
level of protection for personal information, the transfer will be under an
agreement which includes European Union and/or United Kingdom requirements for
such transfers, such as standard contractual clauses. The European Commission,
and United Kingdom, approved standard contractual clauses are available here.

Tracking

We do not track users over time and across third party websites to provide
targeted advertising. Accordingly, we do not currently respond or take any
action with respect to web browser "do not track" signals or other mechanisms
that provide consumers the ability to exercise choice regarding the collection
of personal information about an individual consumer's online activities over
time and across third-party web sites or online services.

However, some of our service providers and advertisers may use cookies or other
methods to gather information regarding your use of the Sites and may combine
the information in these cookies with any personal information about you that
they may have. The use of such tracking information by a third party is subject
to its privacy policy.

Your California Privacy Rights

In addition, the state of California provides California residents with certain
other rights concerning their personal information. This section describes (1)
the categories of personal information, collected and disclosed by Automation
Anywhere, subject to California privacy law, (2) your privacy rights under
California privacy law, and (3) how to exercise your rights.

 1. Collection and Disclosure of Categories of Personal Information under
    California Privacy Law
    
    In accordance with California law, Automation Anywhere collected the
    following categories of personal information within the preceding 12 months:
    
    * Identifiers such as a real name, alias, postal address, unique personal
      identifier, online identifier, Internet Protocol address, email address,
      account name, social security number, driver’s license number, passport
      number, or other similar identifiers
    * Any categories of personal information described in subdivision (e) of
      Section 1798.80
    * Characteristics of protected classifications under California or federal
      law
    * Commercial information, including products or services purchased,
      obtained, or considered, or other purchasing or consuming histories or
      tendencies
    * Biometric information
    * Internet or other electronic network activity information, including, but
      not limited to, browsing history, search history, and information
      regarding a consumer’s interaction with an Internet Web site, application,
      or advertisement
    * Geolocation data
    * Audio, electronic, visual, thermal, olfactory, or similar information
    * Professional or employment-related information
    * Education information, defined as information that is not publicly
      available personally identifiable information as defined in the Family
      Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R.
      Part 99).
    
    Automation Anywhere may disclose each of these categories of personal
    information with our service providers for our business purposes (to enable
    the service providers to provide their services) and as otherwise described
    in the “Sharing of Personal Information” section above.

 2. Your Privacy Rights Under California Law
    
    Under California law, California consumers have the following rights with
    respect to their personal information:
    
    Privacy RightDescriptionNoticeYou have the right to be notified of what
    categories of personal information will be collected at or before the point
    of collection and the purposes for which they will be used and
    shared.AccessYou have the right to request information on the categories of
    personal information that we collected in the previous twelve (12) months,
    the categories of sources from which the personal information was collected,
    the specific pieces of personal information we have collected about you, and
    the business purposes for which such personal information is collected and
    shared. You also have the right to request information on the categories of
    personal information which were disclosed for business purposes, and the
    categories of third parties in the twelve (12) months preceding your request
    for your personal information.Data PortabilityYou have the right to receive
    the personal information you have previously provided to us.ErasureYou have
    the right to request to have your personal information deleted from our
    servers and we will direct our service providers to do the same. However,
    please be aware that we may not fulfill your request for deletion if we (or
    our service provider(s)) are required to retain your personal information
    for one or more of the following categories of purposes: (1) to complete a
    transaction for which the personal information was collected, provide a good
    or service requested by you, or complete a contract between us and you; (2)
    to ensure our website integrity, security, and functionality; (3) to comply
    with applicable law or a legal obligation, or exercise rights under the law;
    (4) to otherwise use your personal information, internally, in a lawful
    manner that is compatible with the context in which you provided the
    information.

 3. How to Enforce Your California Privacy Rights
    
    If you would like to exercise your rights listed above, please send (or have
    your authorized agent send) go to the following link:
    https://www.automationanywhere.com/do-not-sell-my-personal-information or
    call us toll free at +1 (844) 815-5396. You have a right not to receive
    discriminatory treatment by any business when you exercise of your
    California privacy rights.
    
    While we take measures to ensure that those responsible for receiving and
    responding to your request are informed of your rights and how to help you
    exercise those rights, when contacting us to exercise your rights, we ask
    you to please adhere to the following guidelines:
    
    * Tell Us Which Right You Are Exercising: Specify which right you want to
      exercise and the personal information to which your request relates (if
      not to you). If you are acting on behalf of another consumer, please
      clearly indicate this fact and your authority to act on such consumer’s
      behalf.
    * Help Us Verify Your Identity: Provide us with information to verify your
      identify. The information we request for this purpose will depend upon the
      sensitivity of your personal information and the nature of your request
      but may include verification through a password protected account you may
      hold with us, verification of your email address and phone number, and/or
      a signed declaration under penalty of perjury. Please note that if we
      cannot initially verify your identity, we may request additional
      information to complete the verification process. Any personal information
      you disclose to us for purposes of verifying your identity will solely be
      used for the purpose of verification and any governmental identification
      you provide will be deleted upon verification of your identity.
    * Direct Our Response Delivery: Please provide us with an e-mail or mailing
      address through which we can provide our response.

Changes

Automation Anywhere may amend or modify this policy from time to time. If we
make any material changes we will notify you by email (sent to the e-mail
address specified in your account) or by posting the amended or modified version
on its website at https://www.automationanywhere.com. This policy may also be
changed, or limited, to comply with legal or regulatory requirements, or as
otherwise allowed or required by law.

Contact Information

Questions or comments about this policy, or concerns or complaints about
possible violations, should be sent to privacy@automationanywhere.com or to:
Automation Anywhere, Inc.
Attn: Legal Department
633 River Oaks Parkway
San Jose, CA 95134
United States of America

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