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   Chart Studio Help
 * Chart Studio Cloud Support


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CHART STUDIO CLOUD SUPPORT

Help with your Chart Studio Cloud account

A NOTE ABOUT ENTERPRISE PRODUCT SUPPORT

If you are a Dash Enterprise or Chart Studio Enterprise customer, please
disregard the instructions below and contact your local administrator for
instructions on how to reach Plotly Support.

CHART STUDIO CLOUD CHAT SUPPORT

If you are a Chart Studio Cloud customer with an active paid Personal or
Professional Plan, you may use our chat support (during working hours in
Montréal, Québec, Canada) by signing in and clicking on the chat icon in the
bottom right corner of the screen. If you do not see this icon, please disable
any ad-blockers in your browser, and/or confirm that you do in fact have an
active paid plan (see below).

Student and Community Plans do not grant you to access to chat support, and we
would direct you to our community forums at
https://community.plot.ly/c/chart-studio where you can ask our community for
help.

CHART STUDIO CLOUD PLAN STATUS

You may check the status of your Plan any time by visiting
https://chart-studio.plot.ly/settings/subscription. If your account is on a
Community Plan and was previously on a paid Plan, see below.

CHART STUDIO CLOUD PAYMENT SUNSET

As of October 1, 2019, Chart Studio Cloud Plan subscriptions no longer
auto-renew, and as of August 1, 2019, it is no longer possible to upgrade beyond
the Community Plan. If you previously had a paid plan and are now on the
Community Plan, most likely your subscription has expired. For any questions
about this process, please email accounts@plot.ly.

If you would like to upgrade to Chart Studio Enterprise, please click here for
pricing information.

DELETING A CHART STUDIO CLOUD ACCOUNT

To delete your Chart Studio Cloud account, please email accounts@plot.ly from
the email address associated with your account requesting a deletion.

BILLING, INVOICES AND REFUNDS

If you have a concern with anything related to billing, invoicing or refund,
please email accounts@plot.ly from the email address associated with your
account.

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