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Submitted URL: http://esc.vic.gov.au/
Effective URL: https://www.esc.vic.gov.au/
Submission Tags: falconsandbox
Submission: On May 09 via api from US — Scanned from AU
Effective URL: https://www.esc.vic.gov.au/
Submission Tags: falconsandbox
Submission: On May 09 via api from US — Scanned from AU
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Skip to main content You must have JavaScript enabled to use this form. MAIN NAVIGATION * Home * About us * Celebrating 30 years * What we do * How we regulate * Our leaders * Careers * Our performance * Our policies * Current consultations * Electricity and gas * Licences, exemptions and trial waivers * Prices, tariffs and benchmarks * How we regulate the electricity and gas industries * Codes, guidelines and policies * Market performance and reporting * Inquiries, studies and reviews * Retailer Distributor Portal * Information for electricity and gas consumers * Water * Water prices, tariffs and special drainage * How we regulate the water sector * Industry standards, codes and guidelines * Sector performance and reporting * Inquiries, studies and reviews * Information for water consumers * Local government * Annual council rate caps * Higher rate cap applications * Council compliance with rate caps * Rate capping outcomes reports * Studies and reviews * Information for ratepayers * Transport * Port of Melbourne * Commercial passenger vehicles * Accident towing * Rail access * Victorian Energy Upgrades * About the Victorian Energy Upgrades program * How we regulate the VEU program * Activities offered under the VEU program * Participating in the VEU program * Updates, reports, reviews and data * Energy saving information for consumers * Other work * Family violence resources for business * Regulating with consumer vulnerability in mind * Submissions to external consultations and reviews * Waste and recycling services review HEADER SECONDARY * Media centre * Consumer information * Contact us ESSENTIAL SERVICES COMMISSION We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services. FEATURED WORK NEW CODE OF PRACTICE FOR GAS DISTRIBUTORS TO APPLY FROM 1 OCTOBER 2024 The new code will provide a fair and clear framework for gas network customers as Victoria transitions to net-zero emissions. VICTORIAN ENERGY MARKET REPORT – MARCH 2024 We have released our Victorian Energy Market Report – March 2024. The report has findings on customers experiencing payment difficulties, disconnections, and our compliance and enforcement activities. CONSUMER INFORMATION Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program. VICTORIAN DEFAULT OFFER DRAFT DECISION 2024–25 We have released our draft decision for the Victorian Default Offer prices to apply from 1 July 2024 to 30 June 2025. LATEST NEWS Media releases 09 May 2024 NEW CODE OF PRACTICE FOR GAS DISTRIBUTORS TO APPLY FROM 1 OCTOBER 2024 The new code will provide a fair and clear framework for gas network customers as Victoria transitions to net-zero emissions. News update 01 May 2024 TELEMARKETING BAN TAKES EFFECT TO BETTER PROTECT CONSUMERS IN THE VICTORIAN ENERGY UPGRADES PROGRAM A ban on ‘cold-call’ telemarketing under the Victorian Energy Upgrades (VEU) program took effect on 1 May 2024 to protect consumers from unwanted marketing phone calls about the VEU program. Media releases 30 April 2024 REAMPED ENERGY ENTERS COURT ENFORCEABLE UNDERTAKING FOR ‘BEST OFFER’ FAILURES ReAmped Energy has acknowledged that between 1 August 2022 and 30 June 2023, it did not meet its best offer obligations. Media releases 29 April 2024 AUSNET ENTERS $12M COURT ENFORCEABLE UNDERTAKING AFTER WEBSITE CRASH LEAVES STORM AFFECTED CUSTOMERS IN THE DARK The Essential Services Commission has accepted a court enforceable undertaking from AusNet for failing to provide adequate power outage information to its customers after the February 2024 Victorian storms. News update 02 April 2024 REVOKING THE ELECTRICITY SYSTEM CODE: FINAL DECISION Following engagement with stakeholders, the commission published its final decision to revoke the Electricity System Code. Media releases 27 March 2024 REGULATOR PUBLISHES VICTORIAN ENERGY MARKET REPORT FOR MARCH 2024 Published quarterly, the Victorian Energy Market Report aims to help customers understand how the energy retail market works and what they need to do to get the best out of it. View more FEATURED CONSULTATIONS View all current consultations * Powercor Australia Limited – application for electricity transmission licence - consultation closes 11 June 2024 We acknowledge all Aboriginal and Torres Strait Islander communities and pay our respects to Elders past and present. FOLLOW US * x - formerly Twitter * linkedIn * facebook FOOTER * Terms of use © 2024 Essential Services Commission. All Rights Reserved.