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Effective URL: https://privacy.marriottvacationclubs.com/
Submission: On September 06 via manual from US — Scanned from DE
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Skip to content Toggle Menu English (U.S.) English (U.S.) English (U.S.) Chinese (Simplified) 中文 (Zhōngwén) (简) French Français German Deutsch Indonesian Bahasa Indonesia Japanese 日本語 (にほんご) Portuguese (Brazil) Português (Brasil) Spanish (United States) Spanish (United States) Thai (Thailand) Thai (Thailand) * Marriott Vacation Club Privacy Policy * Introduction * Who this Notice Applies To * Data We Collect, How We Collect It, and How We Use It * Our Mobile Applications * Do Not Sell or Share * How We Use Cookies, Pixels, and Other Technologies * How We Disclose of Your Data * Your Privacy Choices * International Data Transfers * How Long We Keep Your Data * How We Protect Your Data * Minimum Age Requirements to Use Our Services * How We Manage Updates to This Notice * How to Contact Us * Our Region-Specific Privacy Contacts Marriott Vacation Club Privacy Policy * Marriott Vacation Club Privacy Policy * Introduction * Who this Notice Applies To * Data We Collect, How We Collect It, and How We Use It * Our Mobile Applications * Do Not Sell or Share * How We Use Cookies, Pixels, and Other Technologies * How We Disclose of Your Data * Your Privacy Choices * International Data Transfers * How Long We Keep Your Data * How We Protect Your Data * Minimum Age Requirements to Use Our Services * How We Manage Updates to This Notice * How to Contact Us * Our Region-Specific Privacy Contacts MARRIOTT VACATION CLUB PRIVACY POLICY INTRODUCTION Marriott Vacation Club (“MVC,” “we,” “our,” or “us”) represents one of the most exciting vacation ownership programs available. With over 90 premium resorts and city properties throughout the U.S., Caribbean, Europe, Australia, and Southeast Asia, MVC is here to help you live the vacation lifestyle. When you use our products or services, such as when you purchase or participate in our timeshare ownership programs, visit or stay at one of our properties, use our mobile applications, visit our websites, or when you interact with us, we may obtain data from and about you, your travel companions, and your devices. We designed our Global Privacy Notice (“Notice”) to provide transparency into our privacy practices and principles in a format you can navigate, read, and understand. We are strongly committed to respecting your privacy. MVC and the programs and products provided under the Marriott Vacation Club, Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. We use the Marriott marks under license from Marriott International, Inc. and its affiliates. The Marriott Bonvoy ® program is owned and operated by Marriott International, Inc., whose separate privacy statement and terms and conditions apply. Our Notice includes details about: * Who this Notice applies to, such as those who visit MVC websites, MVC app users, owners of a MVC vacation ownership interest (“Owner” or “Owners”), guests who visit or stay at our properties who are not Owners (“Guest” or “Guests”), business contacts, and customers; * The types of data we collect from you, like your name, email address, IP address, and financial data, such as credit card, loan, and payment information; * The ways we use your data, such as to provide services to our Owners, on-site reception and stay services, amenities during your stay, payment services, lending services, marketing, and customer support; * Our mobile applications, which have features you can enable, location services, and push notifications, when you opt in through your mobile device’s settings; * How we use cookies, pixels, and other technologies on our websites, such as to conduct website analytics and offer personalized advertising experiences, and how you can manage your cookie preferences; * How we disclose your data to our service providers and other entities, such as marketing partners and our affiliates. Although we do not sell your data, we may share it with service providers to provide you services. You have the option to opt out of this sharing, described in the “Do not Sell or Share” section; * How you can submit requests to exercise your privacy choices or rights depending on your location, such as to access, delete, and correct your personal data, through our Privacy Portal; * How you can communicate your privacy preferences on our websites, such as through updating your cookie settings through the website banner or using the Global Privacy Control; * How long we keep your data, which we determine based on the business purpose for which we collect your data and our legal, accounting, or reporting requirements; * Minimum age requirements to use our services, which are not intended for use by children, and we do not knowingly solicit personal data from children under 16; and * How to contact us, such as through our Privacy Portal, if you have privacy-related questions, comments, or concerns. WHO THIS NOTICE APPLIES TO * Website visitors; * MVC Apps users; * Owners and Guests; * Owners; * Business contacts; * General. This Notice applies to personal data we collect that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual. This includes data like your name, date of birth, telephone number, address, or email address. This Notice also applies to sensitive personal data, a category of personal data that includes special categories of personal information, like credit card information, health data, and account log-in credentials. Throughout this Notice, we refer to the “processing” of personal data, which means how we use or take any action with your personal data. “Our mobile applications” section below describes how we collect and use your data when you use MVC Apps. This Notice does not apply to: * Other Marriott Vacation Worldwide Corporation brands and businesses; * Marriott International, Inc. and The Ritz-Carlton Hotel Company, LLC; * The Marriott Bonvoy™ program; * MVC job applicants; and * MVC employees or contractors. DATA WE COLLECT, HOW WE COLLECT IT, AND HOW WE USE IT The personal data we collect from you depends on how you interact with us and the choices you make. We use your personal data for our legitimate interests, which are ways that you would reasonably expect us to use your data for our business purposes. We limit our use of your personal data to the purposes described in this Notice. If we collect a new category of personal data not listed below, we will update this Notice to reflect that change. If you continue to provide us with personal data or use our services after such changes are effective, you agree to the changes for any new data we collect. How we collect your data We collect your data through the following ways: * directly from you, such as when you use our websites, visit any of our properties, complete owner surveys, or interact with us offline in person, via social media, email, mail or over the phone; * from customer care centers, when you contact our Customer Advocacy team; * from Internet-connected devices that access the Internet at our properties and our websites, such as your mobile phone, tablet, and laptop; * when you use our MVC Apps (see “Our mobile applications” for more details); * from vacation ownership properties and homeowner associations; * from our service providers, such as vendors that host our website, conduct joint marketing, or provide resort amenities, and Marriott International; * third parties, like those who perform analytics for our website; * from public sources, such as public databases and social media; * visit MVC websites, such as https://www.marriottvacationclub.com/ (“our websites”); * download and use MVC Apps; * create a MVC account with us through our websites or MVC Apps; * visit any of our properties; * purchase or finance a vacation ownership interest; * participate in our vacation ownership programs as a current or prospective Owner; * book a visit and stay at one of our locations as an Owner or Guest; * communicate or interact with us, like through MVC Community websites, email, phone, or in person; * manage your Vacation Club Points; * engage in our marketing activities, such as signing up for email or text message marketing; * participate in our promotions, contests, and sweepstakes programs; or * work with MVC in a business context as a service provider * from Marriott International, Inc. or The Ritz-Carlton Hotel Company, L.L.C. in accordance with our license agreements with them. Data we collect and how we use it The following table lists how you may interact with us, the categories of personal data we collect, examples of personal data we collect, and how we use each category of personal data that we collect. Personal data we collect that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual. This includes data like your name, date of birth, telephone number, address, or email address. This Notice also applies to sensitive personal data, a category of personal data that includes special categories of personal information, like credit card information, health data, and account log-in credentials. Throughout this Notice, we refer to the “processing” of personal data, which means how we use or take any action with your personal data. Type of interactionCategories of data we collectHow we use your dataWebsite visitors Unique identifiers, including online identifiers; device ID; first and last name, email address; and phone number. Geolocation data, including your state, country/region of residence, zip/postal code; IP address; and device location data (when you enable location services in your device's settings). Internet activity and network data, such as cookies, pixel tags, analytics, browser and device data, operating system type, system settings, clickstream data, search history, and information regarding interactions with our website or advertisements, including access logs. * Respond to your requests for information and provide customer service assistance when you complete information requests forms on our website. * Improve, measure, and maintain our online advertising and marketing campaigns. * Improve, support, secure, and manage our website and supporting Information Technology ("IT") services. MVC Apps users Unique identifiers, like online identifiers and mobile device ID. Geolocation data, like your approximate geographic location, IP address, and device location data (when you enable location services in your device's settings) to determine whether you are at one of our properties to send notifications or alerts. Internet activity and network data, such as browser and device data, operating system type, device system settings. * Personalize your experience in our MVC Mobile Apps. * Send push notifications about property features or alerts through our MVC Apps when you are at one of our properties (see "Our mobile applications" for more information). * Provide the shared online MVC community where you can upload and share your approved vacation photos, videos, testimonials, and blog posts through your MVC account (see "Our mobile applications" for more detail). * Improve and manage our IT services. Owners and Guests Unique identifiers, including first and last name, home address, phone numbers, and date of birth. Protected characteristics, such as your age and gender. Sensitive personal data, including: * health information, like allergies and disabilities. * financial data, like credit card and other payment data. * government-issued identification, including driver's license, visa, or passport. * photos. * nationality. * other government documents, like marriage licenses or name change decrees (for example, if you would like to change your name on your MVC account). * family member data (for example, family member health data, disability information). Geolocation data, including IP address and device location data. Internet activity and network data, such as app usage, analytics, browser and device data. Commercial information, including customer records, such as: * records of personal property, products, or services purchased, or other purchase histories or tendencies. * travel data, such as reservation and booking information, itineraries, membership data, and loyalty program data. Personal preferences, like amenities, room type and location, resort activities, prior stays, and special occasions. Profiles and inferences, including characteristics, descriptions, preferences, requests, predispositions, language preferences, behavior, and activities you may be interested in (for example, we may infer ages of family members to provide recommendations for children's camps and other family activities at our properties). Audio, video, and other electronic data, including voice recordings from your telephone calls with us, which we monitor and record; audio, video footage, or images recorded by security cameras, monitoring public areas on our properties; photos and videos that you tag or share with us through social media posts; approved photos and videos that you upload through the MVC community page as an MVC account user; and other audio recordings, such as those from meetings and webinars. Professional and employment-related information, such as job title, company, industry, occupation, and education (for instance, if you stay at one of our properties as part of a business conference or event). Social media information, such as your LinkedIn profile, websites, or public account information. Financial information, such as social security numbers and income collected for loan application, purchase, financing. * Purchase or finance a vacation ownership interest with us. * Provide booking and guest registration services, online and on-site at our properties. * Manage on-site reception and stay services at our properties. * Manage customer records, such as Guest visit records and payment records. * Customize your stay and provide special accommodations. * Respond to inquiries from you or from your authorized agents or proxies. * Provide customer support. * Perform identity verification for your accounts. * View loyalty program information. * Conduct business development and customer relationship management activities. * Process payments. * Provide property amenities, such as spa, beauty, golf, pool, and fitness services. * Offer activities and host events on our properties. * Provide family and child-related services at our properties. * Improve and maintain our marketing campaigns, such as generating leads and reposting photos and videos you tag or share with us through social media or upload to the MVC Community through your MVC account (with your permission). * Provide food and beverage services at our properties. * Offer and manage spa, beauty, golf, pool, and fitness services. Owners In addition to what we collect from Guests as described above, we also collect the following from Owners: Unique identifiers, including your owner number. Sensitive persona data, such as financial data, asset information, bank account number, and other payment data; and social security number. Commercial information, including customer records, such as: * Vacation Club points data. * records of personal property, products, or services purchased, or other purchase histories or tendencies. * Owner satisfaction surveys. * Maintain Vacation Club member accounts. * Provide owner and financial services, such as managing vacation ownership accounts and records, processing loan applications, offering lending services, collecting payments, and debt recovery. * Provide the shared online MVC community where you can upload and share your approved vacation photos, videos, testimonials, reviews, and blog posts through your MVC account. * Post the photos, videos, testimonials, reviews, and blog posts you share with us on our websites (with your permission). * Offer promotions and contests. * To improve our services and offerings. Administer sweepstakes and prize fulfillment (note, we do not sell or share your personal data in exchange for financial incentives, nor do we collect personal data beyond what you provide to us as an Owner). Business contacts Unique identifiers, such as first and last name, work email address, phone number. Professional and employment-related information, like job title and employer. Audio, video, and other electronic data, including audio, video footage, or images recorded by security cameras monitoring public areas on our properties; and other audio recordings, such as those from meetings and webinars. * Communicate with you as part of our business relationship. GeneralWe collect different personal data from you depending on how you interact with us, as listed out in the categories above. * Improve our products and services, both online and on-site at our properties. * Record and review how users interact with our websites to improve website functionality. * Provide and improve our customer service. * Plan and manage conferences and events at our properties. * Secure and improve our properties, websites, and Apps. * Conduct customer surveys, including obtaining feedback on your experience at our properties, and with our services, amenities, customer service, websites, and MVC Apps. * Manage emergency and incident response. * Improve and manage our IT services. * Cooperate with governmental or regulatory authorities relating to any regulatory or compliance requirements, reporting, or as otherwise required by law. * Comply with legal and reporting obligations under applicable laws and regulations. * Maintain general MVC business and resort operations. * Quality assurance and training purposes. OUR MOBILE APPLICATIONS The MVC Apps are available for owners and guests to search destinations, access resort information, ownership information, book reservations, and create a profile to engage with the MVC community. These MVC Apps are available to download on the Apple Store and Google Play store. You may use our MVC Apps with or without logging in with an MVC account. These MVC Apps also allow you to sign in using your existing MVC account or create one within the MVC Apps. We do not store any of your data on our MVC Apps. We also do not display third-party advertisements to you or send you marketing communications through our MVC Apps. We may display promotions in our MVC Apps to use your MVC Points if you are an Owner. MVC Apps settings We provide certain features in our MVC Apps that you may choose to enable when you stay at one of our properties, such as front desk chat, which allows you to message the front desk for assistance. We only enable your access to this feature during your reservation period when you visit a property as an owner, or when you are a guest and share your reservation details with us. Photos Using our MVC Apps, you can engage with the MVC Community and share your favorite vacation photos and videos. You may only upload and share your photos and videos through our MVC Apps if you are logged into your MVC account. Our MVC Apps will not access your photos without your permission. To upload your photos and videos, you have to allow our MVC Apps to access your photos through your device’s settings. We do not store your photos and videos on our MVC Apps. We do not use your photos or videos without your permission. Biometric log-in You can log into our Apps using biometric signatures, such as facial recognition or fingerprint, if you turn on biometric authentication in your mobile device’s settings. To log in using your biometric signature, you may grant our MVC Apps to access through your device’s settings. Push notifications You may opt in to receive push notifications from our MVC Apps. We may send you notifications about property features and alerts while you stay at one of our properties. If you choose to opt in, we may collect data about the device you are using, such as information about your device’s operating system. If you wish to stop receiving push notifications at any time, you can opt out of receiving push notifications by changing your mobile device’s settings. Location-based services If you enable location-based services in your mobile device, you can grant our MVC Apps access to your location through your mobile device’s settings. We do not use location-based services to advertise or market to you. We enable certain functionality based on your geolocation. While you are visiting one of our properties and are logged into your MVC account in the MVC app, we use geolocation to provide you with alerts (see “Push notifications,” above). While we do offer promotions in our MVC Apps if you are a Guest or an Owner, our promotions are appropriately directed to your user experience as an Owner or a Guest. Opting out of data collection You may opt out of data collection by changing your mobile device’s settings, as mentioned above in “MVC App settings” or uninstalling our MVC Apps. You may also delete your MVC account through our MVC Apps. We do not store any information on our MVC Apps. If you delete your MVC account and uninstall our MVC Apps, we will no longer collect data about your MVC account settings. If you uninstall our MVC Apps but do not delete your account, our server will store data about your online account (including shared photos, videos, stories, and updates to your password) so we can provide you with your requested services. DO NOT SELL OR SHARE We do not sell your personal data. However, we do use third-party services on our website to send you relevant ads and perform analytics and reporting. That means we share your personal data as defined under certain privacy laws. You can learn more about these technologies in “How we use cookies, pixels, and other technologies” below. For example, we share your information when we disclose information about you (like when you visit our websites) tied to unique identifiers, like device IDs, with third parties for targeted advertising under certain privacy laws. Not all disclosure of personal data is considered sharing, like when we disclose your data to our service providers. When you tell us not to share your personal data, we will not disclose your personal data for these purposes. To tell MVC “Do Not Sell or Share My Personal Data,” click on “Cookie Settings” in the footer of our website and toggle off “Share or Sale of Personal Data.” Personal data we shared in the last 12 months California privacy law requires us to tell you that in the past 12 months, we have shared personal data with the following categories of third parties: * advertising networks; * data analytics providers; * search engine and web advertising providers; * social media platforms; * website optimization, function, and accessibility providers; and * customer engagement platforms. We shared the following categories of personal data for the following reasons: * Device identifiers and internet network activity using the cookies on our website to facilitate online advertising. * IP address and usage information in a way that does not directly identify you to create aggregate reports. See “Data we collect, how we collect it, and how we use it” for more information about the data elements we collect and how we use them. Refer to “How we disclose your data” below for details about with whom we disclose your data. HOW WE USE COOKIES, PIXELS, AND OTHER TECHNOLOGIES We use certain technologies on our website to provide you with an experience tailored to your needs. This section provides a summary of: * the types of cookies on our website; * how you can manage your preferences; and * an overview of the other technologies we use to provide services. Cookie details For more details about each category of cookies and to manage your preferences, please click on the “Cookie Settings” link at the footer of our website. Changing your cookie preferences Most web browsers can be set to detect or reject cookies. If you reject cookies, some features on our website may not work properly. See “Cookie details” to understand how we use cookies on our website. You can update your cookie preferences by clicking on “Cookie Settings” in the footer of our website. Global Privacy Control Some browsers and browser extensions support the “Global Privacy Control” (GPC) or similar controls that can send a signal to the websites you visit indicating your choice to opt out from certain types of data processing, including targeted advertising, as specified by applicable law. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting or similar control recognized by regulation or otherwise widely acknowledged as a valid opt out preference signal. Do Not Track Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the websites you visit, indicating you do not wish to be tracked. Unlike the GPC described above, there is no common understanding of how to interpret the DNT signal; therefore, our websites do not respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the GPC, cookie controls, and advertising controls described below. Other technologies In addition to cookies, we also use the following technologies: Email web beacons We use web beacons (clear images) in our emails to let us know when you open or click a link in an email. This allows us to gauge the effectiveness of certain communications. Certain email service providers can be set to block the automatic downloading of images, including web beacons. Pixels and tags Pixels and tags are transparent images embedded in a website, email, or ad which share information with us or our third-party providers about your activities on our website so that we can provide you with more tailored advertising. To opt out of information sharing, click on “Cookie Settings” in the footer of our website. Analytics tools Analytics tools let us measure and understand how users interact with our website, MVC Apps, and communications. These third-party tools may use many of the same technologies explained above, like cookies and web beacons. Note that most of the data these analytics partners collect does not directly identify you. Location-based services We use your device’s location-based services, which can determine your device’s location. When you browse our website, we use your location to offer you a better targeted advertising experience. Before we access precise location data, we will ask your permission. We may, however, estimate your general location without seeking specific consent – for instance, we may use your IP address to conduct website analytics and see the general location from where you are visiting our website. When you enable location-based services in your mobile device’s settings, our MVC Apps collect geolocation to identify if you are at one of our properties. We use this information to send you alerts and notifications about property features. You can change your location data permissions in your mobile device’s settings. See “Our mobile applications” for more information. See “Data we collect, how we collect it, and how we use it” for details on how we use geolocation data. HOW WE DISCLOSE OF YOUR DATA We disclose your personal data as required by law and as part of our business practices. We only share personal data on a need-to-know basis where appropriate safeguards and contractual arrangements are in place and as described below. With the primary account user We may disclose personal data about a secondary MVC account user (such as a family member) to the primary MVC account user (the party financially responsible for the account). The primary account user may also authorize other users to access account information. Service providers We disclose your data to service providers that require access to your data for the uses described in this Notice or for purposes you have requested. These service providers are authorized to use your personal data only as necessary to provide us services. If you interact with service providers through our products and services, we may facilitate the transfer of your personal data for those services. The types of service providers we disclose your data to include: * cloud hosting providers to provide data storage and processing services; * vacation property service providers, like housekeeping, security services, and e-vehicle charger companies; and * other suppliers, sub-contractors, partners, vendors, and other service providers acting on our behalf. Marketing partners and other third parties We share data with marketing platforms, such as Salesforce, Facebook, Google, and Microsoft for advertising purposes. Please see “Personal data we shared in the last 12 months” for more detail. Refer to “Your privacy choices,” below, to understand how to opt out of this sharing. We also may share your data with Marriott International, Inc. in connection with your use of the Marriott BonvoyTM program when you stay at our properties or participate in a presentation and purchase a MVC vacation ownership interest or in connection with our obligations under our license agreements with Marriott International, Inc. and The Ritz-Carlton Hotel Company, LLC. Among our affiliates We disclose personal data to our affiliates to provide you services, for marketing and advertising, and other uses, as described in this Notice. In a business transfer or transaction We may disclose or transfer personal data about you as part of a corporate business transaction, if there is a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership. In these cases, we may transfer personal data to third parties as a business asset. We may also disclose personal data to banks and similar entities for purposes of transferring loans in connection with your vacation ownership financing or for securitization. With government authorities and law enforcement agencies We may disclose personal data to government authorities and law enforcement agencies where we believe that access, use, preservation, or disclosure of the information is reasonably necessary, including: * to comply with laws, regulations, legal process or to respond to lawful requests; * to enforce or apply agreements, or initiate, render, bill, and collect for products and services (including disclosure to collection agencies to obtain payment); * to protect the rights, interests, property, or safety of MVC, our Owners and Guests, and others; * in connection with claims, disputes, or litigation; * to protect you or others from fraudulent, abusive, or unlawful use of these services, and other fraudulent activity YOUR PRIVACY CHOICES Depending on where you live, you may have certain rights related to how we collect and use your personal data. You may submit a privacy request through our Privacy Portal. Below is a summary of your privacy choices and how to exercise them. Privacy choices We fulfill privacy requests in a timely manner after receiving your request, in accordance with applicable laws. Note that we may be limited in fulfilling your request, if complying with your request would conflict with: * federal, state, or local law; * regulatory inquiries; * subpoenas; or * exercising or defending legal claims. Access – To access your personal data, please submit an access request through our Privacy Portal. Once we receive your request and confirm your identity, we will disclose to you: * the categories of personal data we have collected (see “Data we collect, how we collect it, and how we use it”); * specific pieces of personal data we have collected; * our business or commercial purposes for collecting, or selling or sharing personal data; * the sources from which we collect personal data; * the types of third parties we disclose personal data to; and * the types of personal data we disclose for business purposes. Portability – You have a right to receive your data in a structured, machine-readable format. Correct – If you have an MVC account, you can correct or make changes to your personal data directly through your account, when you sign into your account through our website or through the MVC App. For any changes that you cannot make through your MVC account portal, or if you do not have an MVC account, please submit a correction request through our Privacy Portal. You may also submit requests for correction through Customer Advocacy, Financial Services, and Owner Services. Delete – To delete your personal data, please submit an access request through our Privacy Portal. We may not delete all your data if certain exceptions apply. For example, we may keep personal data that is necessary to bill you for services, to continue providing the services you requested or purchased, detect security problems, or troubleshoot. If you request that we delete your personal data, we might not be able to offer some services to you, or they may not work the way they are supposed to or in the ways you are used to. Opt-out of the sharing of information – You can opt out of certain ways we share your personal data, either through the “Cookie Settings” link on our website footer, or through your browser’s settings. See “Do not Sell or Share” and “How we use cookies, pixels, and other technologies” above for more information. Object to processing – You can object to the ways we use your personal data by submitting a request through our Privacy Portal. We will no longer process your personal data unless we can demonstrate an overriding legitimate business purpose for using that data. Object to automated decision making or profiling – You have the right to object to the use of your personal data for automated decision making, like automated processing of loan applications for vacation ownership. You can also contact us through our Privacy Portal and as described in “Exercising your choices” below to reconsider an automated decision. You also have the right to object to our use of personal data for profiling, like personalizing your experience based on a profile of your amenity and dining preferences as a Guest or Owner. Please note, this may affect the way we offer you certain services. Limit the use of sensitive personal data – You have the right to limit the use of sensitive personal data we collect to only uses which are necessary to perform business functions. We only use sensitive personal data for our business purposes so there are no additional steps to take to limit this processing. Restrict processing – You have the right to ask us to limit the ways we use your personal data: * where you believe your personal data is inaccurate and while we verify accuracy; * where we want to erase your personal data as the processing is unlawful, but you want us to continue to store it; * where we no longer need your personal data for our processing, but you require us to retain the data for the establishment, exercise, or defense of legal claims; or * where you have objected to us processing your personal data based on our legitimate interests and we are considering your objection. You can contact us through the Privacy Portal or as described in “Exercising your choices” below to submit a request to restrict processing of your personal data. Non-discrimination – We will not treat you differently for exercising your privacy choices described above. Appeal – If we cannot fulfill your request, we respond to you explaining why we could not fulfill your request. In this situation, residents of certain states are entitled to submit an appeal. If you submitted your request through our Privacy Portal, you may submit an appeal as a response through the Privacy Portal; otherwise, please contact us as described in the “How to contact us” section. File a complaint – If you would like to make a complaint related to our privacy practices, we ask that you please contact us as a first step through the Privacy Portal. We will do our best to address and resolve your complaint. Exercising your choices If you wish to exercise any of the above rights, contact us by submitting a request though our Privacy Portal or sending us a written request at the following address: Marriott Vacation Club Attn: Global Privacy Office 7812 Palm Parkway Orlando, Florida 32836 United States of America Verifying your identity We verify your request by asking you to provide certain identifying information, such as your email address. We are required to verify your identity before we can give you access to, or delete, your personal data. In certain cases, we may request government issued identification, such as a driver’s license, or a notarized form to verify your identity. If we cannot verify your identity, we will unfortunately have to deny your request. This is to protect you. Please note that submitting a verifiable consumer request does not require you to create an account with us. Authorized agents If you wish to use an authorized agent to submit a request on your behalf, you must provide the authorized agent with your written and signed permission. We may deny a request from an authorized agent if the agent cannot provide us with your signed permission demonstrating that the agent is authorized to act on your behalf. Communications preferences You can choose whether to receive optional communications from us by email, such as marketing communications. If you do not want to receive these emails, you can do so by following the directions in that message or by contacting us through our Privacy Portal. California Shine the Light Law Under the California Shine the Light law, California residents may request information about whether a business has disclosed personal data (as defined in that law) to any third parties for their direct marketing purposes. We do not share such information for direct marketing purposes. INTERNATIONAL DATA TRANSFERS We are a global brand with locations throughout the U.S., Caribbean, Europe, Asia, and Australia. We share your personal data among our affiliates as necessary and transfer it outside of your country of residence. We may transfer your personal data to other jurisdictions that may not provide the same level of data protection as your home country. To the extent required by law, we take measures to protect the cross-border transfer of your information, including using Data Processing Addendums (DPAs), International Data Transfer Agreements (IDTAs), and Standard Contractual Clauses (SCCs) for transfers. HOW LONG WE KEEP YOUR DATA We keep your personal data for as long as necessary to satisfy all legal, accounting, or reporting requirements as well as to satisfy the business purpose for which we collected your data. HOW WE PROTECT YOUR DATA The security and confidentiality of your data are very important to us. We use reasonable and appropriate administrative, technical, and physical safeguards to protect your personal data from loss, theft, and unauthorized use, access, modification, or destruction. We also require third parties and service providers acting on our behalf or with whom we share your data to maintain security measures in accordance with applicable law and industry standards. We regularly review our security practices. Please remember that despite our best efforts, factors beyond our control may result in disclosure of information. If you have any questions about the security of our website and services, please contact us as described in “How to contact us” below. For your own security, please do not send any confidential personal data to us outside of our website or business communications. MINIMUM AGE REQUIREMENTS TO USE OUR SERVICES We do not direct our online services, like our websites and MVC Apps, to knowingly collect or disclose the personal data of children under 16 online. To use our online services, such as to use our MVC Apps, create user accounts, or view our websites, you must be old enough to consent to the processing of your personal data. If we learn a child under 16 has provided us with personal data, we will take immediate steps to delete such data. HOW WE MANAGE UPDATES TO THIS NOTICE We keep this Notice up to date. When we make changes, we will let you know by updating this Notice and the date at the top of this page. If you continue to provide us with personal data or use our services after such changes are effective, you agree to the changes to this Notice. HOW TO CONTACT US To submit questions about this Notice or other privacy-related inquiries, please contact us by submitting a request though our Privacy Portal or sending a letter to our postal address listed below: Marriott Vacation Club Attn: Global Privacy Office 7812 Palm Parkway Orlando, Florida 32836 United States of America For privacy information specific to your region, please see “Our region-specific privacy contacts” below. OUR REGION-SPECIFIC PRIVACY CONTACTS Residents of any of the countries we serve can submit privacy requests to our Privacy Portal or contact us at the address above in “How to contact us.” We have provided additional information for those who reside in one of the regions below. Country Region-specific information Australia If you would like to make a complaint related to our privacy practices, we ask that you please contact us as a first step as described in "How to contact us" above. We will do our best to address and resolve your complaint. If your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC): The Office of the Australian Information Commissioner GPO Box 2999 Canberra, ACT 2601 Australia Phone: 1300-363-992 Fax: 02-9284-9666 Website: oaic.gov.au European Economic Area (EEA) If you would like to make a complaint related to our privacy practices, we ask that you please contact us as a first step as described in "How to contact us" above. We will do our best to address your complaint. If your complaint is not resolved, you may contact the Irish Data Protection Commission: Data Protection Commission 21 Fitzwilliam Square South Dublin 2 D02 RD28 Ireland Phone: 01 7650100 / 1800437 737 Website: dataprotection.ie People's Republic of China If you would like to make a complaint related to our privacy practices, we ask that you please contact us as a first step as described in "How to contact us" above. We will do our best to address and resolve your complaint. If your complaint is not resolved, you may contact the relevant data protection supervisory authority. Columbia Residents of Colombia may call us at 1-800-011-0204 Japan Residents of Japan may contact us at the following address and phone number: Marriott Vacation Club International of Japan, Inc. 103-0014 1-12-7, Nihonbashi Kakigaracho, Chuo ward, Tokyo. WACROSS NINGYOCHO 2F, Representative Director: Global Privacy Officer Phone: 888-914-9661 Pin: 401282 Mexico Residents of Mexico may write to us at the following address: Data Controller Promociónes Marriott, S.A. de C.V. Andres Bello No. 29 Polanco, Mexico City 11560 Mexico Singapore Residents of Singapore may contact us at the following address and number: MVCI Asia Pacific Pte. Ltd. 8Temasek Blvd. #09-01/02 Suntec Tower 3 Singapore 038988 Attn: Data Protection Officer Bjerken, A Phone: 65-6877-6181 Spain If you would like to make a complaint related to our privacy practices, we ask that you please contact us as a first step as described in "How to contact us" above. We will do our best to address and resolve your complaint. If your complaint is not resolved, you may contact the Spanish Data Protection Authority: Agencia Española de Protección de Datos C/ Jorge Juan, 6. 28001 Madrid Phone: 900 293 183 United States - California Residents of California may call us at 888-914-9661, Pin: 401282 30.7.2024, 01:16:29 CONNECT WITH US WE’RE HERE FOR YOU 888-204-0407 Hours: Monday through Friday 10 a.m. to 6 p.m. Eastern Time Club Points for Marriott Vacation Club Destinations® Owners are replenished each year on the Owner’s anniversary date. Enrolled Owners in Abound by Marriott Vacations™ and Vistana Signature Network® members must elect to receive Club Points each year. This is neither an offer to sell timeshare nor a solicitation to buy timeshare to residents in jurisdictions in which registration requirements have not been fulfilled, including any Member State of the European Union, and your eligibility to purchase may depend upon your residency. All requests originating in Member States of the European Union will not be carried out by Marriott Vacation Club. Visit marriottvacationclub.eu for Marriott Vacation Club products available for purchase by residents of the European Union. This advertising material is being used for the purpose of soliciting the sale of timeshare periods. ANY NAMES AND ADDRESSES ACQUIRED WILL BE USED FOR THE PURPOSE OF SOLICITING THE SALE OF TIMESHARE PERIODS. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM SPONSOR. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club brands are not owned, developed or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. ©2024 Marriott Vacation Club International. All Rights Reserved. MDC-24-157 * TMVCS Privacy Policy * Introduction * Who this Notice Applies To * Data We Collect, How We Collect It, and How We Use It * Our Mobile Applications * Do Not Sell or Share * How We Use Cookies, Pixels, and Other Technologies * How We Disclose of Your Data * Your Privacy Choices * International Data Transfers * How Long We Keep Your Data * How We Protect Your Data * Minimum Age Requirements to Use Our Services * How We Manage Updates to This Notice * How to Contact Us * Our Region-Specific Privacy Contacts