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2606:2c40::c73c:67e2
Public Scan
Submitted URL: http://www.homepro.com/return
Effective URL: https://www.homepro.com/return
Submission: On January 30 via manual from GB — Scanned from GB
Effective URL: https://www.homepro.com/return
Submission: On January 30 via manual from GB — Scanned from GB
Form analysis 7 forms found in the DOM
<form class="hs-form" data-hs-cf-bound="true">
<div class="field" role="search">
<label for="hs-search-445"></label>
<div class="input">
<input type="text" id="hs-search-445" class="hs-input" value="" placeholder="Search this website">
<a class="hs-button primary"></a>
</div>
</div>
</form><form class="hs-form" data-hs-cf-bound="true">
<div class="field" role="search">
<label for="hs-search-7193">Search this site on Google</label>
<div class="input">
<input type="text" id="hs-search-7193" class="hs-input" value="" placeholder="Search this website">
<a class="hs-button primary"></a>
</div>
</div>
</form><form class="hs-form stacked hs-custom-form noheader noarrow" style="padding-top:0px !important" data-hs-cf-bound="true">
<div class="row-fluid paddrow" style="background-color: #d9dada !important; padding-top: 10px; padding-bottom: 10px">
<div class="span12">
<h4 style="color:#5b5b5b !important">
<b>Hi, you are through to <span class="staffName">-1</span> at HomePro, how may I help you?</b>
</h4>
</div>
</div>
<div class="row-fluid paddrow italicme paddingleft50 fontSmaller85"> Caller: Explains the reasons for the call (register warranty), i.e. caller received a letter in the post, asking to register his / her warranty. please assist. </div>
<div class="row-fluid paddrow iambold fontSmaller95"> No problem at all, I can help you with that. <br>Before I do, in order to check whether I can register your policy, I just need to ask you two questions. <ol>
<li class="fontSmaller95">Firstly, can you confirm that all of the work has been completed to your satisfaction?</li>
<li class="fontSmaller95">Secondly that the contractor has been paid in full?</li>
</ol>
</div>
<div class="row-fluid paddrow italicme paddingleft50 fontSmaller85"> Caller: Yes, it has been </div>
<div class="row-fluid paddrow iambold paddingleft50" style="color:red"> If this is answered in the negative, the policy CANNOT be registered </div>
<div class="row-fluid paddrow iambold" id="txtIBG_DENYCONrow">
<div class="span5 fontSmaller95 paddingleft50">If there are issues with the contractor </div>
<div class="span1">
<span id="txtIBG_DENYCONinfo" class="infoContainer infoPressMe">
<span class="infoON">
<a href="javascript:showTippp('#txtIBG_DENYCONinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtIBG_DENYCONinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<strong>IF IT SOUNDS LIKE THERE ARE ONGOING ISSUES WITH THE CONTRACTOR</strong> - Okay, because you aren’t entirely happy with the work that was carried out, we won’t be able to register your policy today. It does sound like you are
having some difficulty with the contractor though? <ul>
<li>YES - I can pass you through to one of my colleagues who can put you through our complaints process and possibly help you with the contractor?</li>
<ul>
<li>YES – transfer to Paul or Nina in the UK office</li>
<li>NO – no problem, please call us back once the work is done, and we’ll will register your policy together.</li>
</ul>
<li>NO – Please call us back once the work is done, and we’ll will register your policy together.</li>
</ul>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtIBG_DENYCONinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
</div>
<div class="span6"> </div>
<br>
<div class="paddingleft50 fontSmaller80">
<span id="txtIBG_DENYCONinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<strong>IF IT SOUNDS LIKE THERE ARE ONGOING ISSUES WITH THE CONTRACTOR</strong> - Okay, because you aren’t entirely happy with the work that was carried out, we won’t be able to register your policy today. It does sound like you are having
some difficulty with the contractor though? <ul>
<li>YES - I can pass you through to one of my colleagues who can put you through our complaints process and possibly help you with the contractor?</li>
<ul>
<li>YES – transfer to Paul or Nina in the UK office</li>
<li>NO – no problem, please call us back once the work is done, and we’ll will register your policy together.</li>
</ul>
<li>NO – Please call us back once the work is done, and we’ll will register your policy together.</li>
</ul>
</span>
</div>
</div>
<div class="row-fluid paddrow iambold" id="txIBG_DENYNOTFINISHEDrow">
<div class="span5 fontSmaller95 paddingleft50">If they are waiting for the work to be completed </div>
<div class="span1">
<span id="txIBG_DENYNOTFINISHEDinfo" class="infoContainer infoPressMe">
<span class="infoON">
<a href="javascript:showTippp('#txIBG_DENYNOTFINISHEDinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txIBG_DENYNOTFINISHEDinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<strong>IF THEY ARE WAITING FOR THE WORK TO BE COMPLETED</strong> - Because the work hasn’t been completed yet, we won’t be able to register your policy today. If you give us a call back once the work has been completed, we will go
through the registration process with you then </span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txIBG_DENYNOTFINISHEDinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
</div>
<div class="span6"> </div>
<br>
<div class="paddingleft50 fontSmaller80">
<span id="txIBG_DENYNOTFINISHEDinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<strong>IF THEY ARE WAITING FOR THE WORK TO BE COMPLETED</strong> - Because the work hasn’t been completed yet, we won’t be able to register your policy today. If you give us a call back once the work has been completed, we will go through
the registration process with you then </span>
</div>
</div>
<div class="row-fluid paddrow iambold" id="txIBG_NOTPAIDrow">
<div class="span5 fontSmaller95 paddingleft50">If they have not paid the contractor</div>
<div class="span1">
<span id="txIBG_NOTPAIDinfo" class="infoContainer infoPressMe">
<span class="infoON">
<a href="javascript:showTippp('#txIBG_NOTPAIDinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txIBG_NOTPAIDinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<strong>IF THEY HAVE NOT PAID THE CONTRACTOR </strong> - Because there is still money outstanding, we won’t be able to register your policy today. If you give us a call back as soon as that has been </span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txIBG_NOTPAIDinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
</div>
<div class="span6"> </div>
<br>
<div class="paddingleft50 fontSmaller80">
<span id="txIBG_NOTPAIDinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<strong>IF THEY HAVE NOT PAID THE CONTRACTOR </strong> - Because there is still money outstanding, we won’t be able to register your policy today. If you give us a call back as soon as that has been </span>
</div>
</div>
<br><br>
<div class="row-fluid paddrow notForSA">
<div class="span5">
<label class="rightlabel" placeholder="Did you attempt to submit online?" for="cboIBG_StaffReason">
<span>Did you attempt to submit online?</span>
</label>
</div>
<div class="span7">
<div class="field hs-form-field">
<div class="input">
<select id="cboIBG_StaffReason" style="height:50px" onchange="bDirty = true; UpdatePartialRecord(false);" tabindex="0">
<option value="1">Yes but the reason wasn't listed</option>
<option value="2">No, I don't use the internet</option>
<option value="3">No, I don't have an email address</option>
<option value="7">No, I don't have a printer</option>
<option value="4">No, I had a question</option>
<option value="5">No, Cover note wasn't received</option>
<option value="6">No, Easier to ring in</option>
<option value="20">Yes, but i don't get on with computers</option>
<option value="10">Yes, but i had a question</option>
<option value="21">Yes, but couldn't find the page</option>
<option value="18">Yes, but having technical problems operating my device/internet</option>
<option value="19">Yes, but tried to search google for the address (rather than putting it in the address bar)</option>
<option value="17">Yes, but didn't receive certificate and not active in mars</option>
<option value="16">Yes, but was shown a messsage (out of date browser detected)</option>
<option value="11">Yes, but had a privacy concern (phone number)</option>
<option value="12">Yes, but had a privacy concern (email address)</option>
<option value="13">Yes, but had a privacy concern (date of birth)</option>
<option value="14">Yes, but was unable to complete the form (display issues)</option>
<option value="23">Yes, but was unable to complete the form (validation errors)</option>
<option value="25">Yes, but was unable to complete the form (incorrect pre-fill)</option>
<option value="15">Yes, but was unable to complete the form (stuck showing the spinner)</option>
<option value="22">Yes, but was unable to complete the form (failed to match policy number/post code)</option>
<option value="24">Yes, but was unable to complete the form (page not found error after registration)</option>
<option value="999">Unable to ask the question (SA Only)</option>
</select>
</div>
</div>
</div>
</div>
<div class="row-fluid paddrow notForSA" id="divTheReasonWasntListed">
<div class="span5">
<label class="rightlabel" placeholder="Reason for phone in" for="cboIBG_StaffReason">
<span id="lblIBG_StaffReason">Why did you not complete the process?</span>
</label>
</div>
<div class="span7">
<div class="field hs-form-field">
<div class="input">
<textarea name="txtIBG_StaffReason" id="txtIBG_StaffReason" class="hs-input" onblur="bDirty = true;UpdatePartialRecord(false)" style="font-family: 'Lato',sans-serif;font-size:1em;padding-top:10px" tabindex="1"
placeholder="Short and concise information regarding the reason for the call rather than online registration"></textarea>
</div>
</div>
</div>
</div>
</form><form class="hs-form stacked hs-custom-form noheader noarrow" style="padding-top:0px !important" data-hs-cf-bound="true">
<div class="row-fluid-wrapper row-depth-1 row-number-2 ">
<div class="row-fluid paddrow hideFromStaff hideForInstallSure" style="background-color:#d9dada !important;padding-top:10px;padding-bottom:10px">
<div class="span12">
<h4 style="color:#5b5b5b !important">
<b>Please check the reference number and postcode provided match your documents</b>
</h4>
</div>
</div>
<div class="row-fluid paddrow hideFromStaff">
<div class="span12" id="YourDetailsHeader">
<h4 style="color:#214A9E !important"> Your details </h4>
</div>
</div>
<div class="row-fluid paddrow" id="txtIBG_POLICYIDrow">
<div class="span5">
<label class="rightlabel" placeholder="Reference Number" for="txtIBG_POLICYID">
<span id="lblIBG_PolicyID">Reference number</span>
<!--<span class="hs-form-required">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field" style="padding-right:25px">
<span id="txtIBG_POLICYIDinfo" class="infoContainer infoPressMe hideForInstallSure">
<span class="infoON">
<a href="javascript:showTippp('#txtIBG_POLICYIDinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtIBG_POLICYIDinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<span class="txtIBG_POLICYIDtooltip"><strong>Where do I find my reference number?</strong><br>Your reference number is just below the date on the right hand side of the document we sent.</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtIBG_POLICYIDinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="input">
<input id="txtIBG_POLICYID" class="hs-input hs-inputBOX" name="txtIBG_POLICYID" value="" placeholder="e.g. 1000000" onfocus="clearTipOnLostFocus(this)" tabindex="50" style="height:50px" type="text" maxlength="10"
onkeypress="return restrictCharacters(this, event, digitsOnly);" onblur="bDirty = true;UpdatePartialRecord(true)">
<span id="txtIBG_POLICYIDinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<span class="txtIBG_POLICYIDtooltip"><strong>Where do I find my reference number?</strong><br>Your reference number is just below the date on the right hand side of the document we sent.</span>
</span>
</div>
<legend class="hs-field-desc iamhidden" id="legendReferenceNumber">⚠ Please provide the <b>reference number</b>, found on the top right of your document</legend>
</div>
</div>
</div>
<div id="divAdd1Dropdown" class="iamhidden">
<div class="row-fluid paddrow">
<div class="span5">
<label class="rightlabel" placeholder="Street Address" for="cboAdd1">
<span>Street address</span>
<!--<span class="hs-form-required">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field">
<div class="input">
<select id="cboAdd1" name="cboAdd1" style="width:100%;height:50px" onchange="addressFromPAFId();"></select>
</div>
</div>
</div>
</div>
</div>
<div class="row-fluid paddrow iamhidden" id="txtAdd1row">
<div class="span5">
<label class="rightlabel" placeholder="Street Address" for="txtAdd1">
<span>Street address</span>
<!--<span class="hs-form-required">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field">
<span id="txtAdd1info" class="infoContainer infoPressMe">
<span class="infoON">
<a href="javascript:showTippp('#txtAdd1info',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtAdd1info',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<strong>Where do I find this?</strong><br>For verification please provide the address where the works were completed. </span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtAdd1info',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="input">
<input id="txtAdd1" class="hs-input" name="txtAdd1" value="" placeholder="" onfocus="clearTipOnLostFocus(this)" onkeyup="UpdatePartialRecord(true)" tabindex="51" type="text" maxlength="150" style="height:50px">
<input id="txtAdd2" class="hs-input" name="txtAdd2" value="" placeholder="" onfocus="clearTipOnLostFocus(this)" onkeyup="UpdatePartialRecord(true)" tabindex="52" type="text" maxlength="150" style="height:50px">
<input id="txtAdd3" class="hs-input" name="txtAdd3" value="" placeholder="" onfocus="clearTipOnLostFocus(this)" onkeyup="UpdatePartialRecord(true)" tabindex="53" type="text" maxlength="150" style="height:50px">
<span id="txtAdd1infounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<strong>Where do I find this?</strong><br>For verification please provide the address where the works were completed. </span>
</div>
<legend class="hs-field-desc iamhidden">⚠ Please provide the <b>address</b> where the works were completed</legend>
</div>
</div>
</div>
<div class="row-fluid paddrow iamhidden" id="txtTownrow">
<div class="span5">
<label class="rightlabel" placeholder="Town" for="txtTown">
<span>Town</span>
<!--<span class="hs-form-required">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field">
<span id="txtTowninfo" class="infoContainer infoPressMe">
<span class="infoON">
<a href="javascript:showTippp('#txtTowninfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtTowninfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<strong>Where do I find this?</strong><br>For verification please provide the town where the works we completed. </span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtTowninfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="input">
<input id="txtTown" class="hs-input" name="txtTown" value="" placeholder="" onfocus="clearTipOnLostFocus(this)" onkeyup="UpdatePartialRecord(true)" tabindex="54" type="text" maxlength="150" style="height:50px">
<span id="txtTowninfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<strong>Where do I find this?</strong><br>For verification please provide the town/city where the works we completed. </span>
</div>
<legend class="hs-field-desc iamhidden">⚠ Please provide the <b>town</b> where the works were completed.</legend>
</div>
</div>
</div>
<div class="row-fluid paddrow" id="txtPostcoderow">
<div class="span5">
<label class="rightlabel" placeholder="Post Code" for="txtPostcode">
<span id="lblIBG_Postcode">Postcode</span>
<!--<span class="hs-form-required">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field" style="padding-right:25px">
<span id="txtPostcodeinfo" class="infoContainer infoPressMe hideForInstallSure">
<span class="infoON">
<a href="javascript:showTippp('#txtPostcodeinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtPostcodeinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span id="txtPostcodeside" class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<span class="txtPostcodeTooltip">If the postcode on your document is wrong, please call us on 0800 131 0123.</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtPostcodeinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="input">
<div class="row-fluid-wrapper row-depth-1 row-number-1">
<div class="row-fluid">
<div class="span12" id="makePostcodeFullWidth">
<input id="txtPostcode" class="hs-input hs-inputBOX" name="txtPostcode" value="" tabindex="55" style="height:50px" placeholder="e.g. AA1 1AA" type="text" maxlength="8" onfocus="clearTipOnLostFocus(this)"
onblur="bDirty = true; fullMatching = true;UpdatePartialRecord(true)">
</div>
<div class="span5" id="hidePostcodeSearch" style="display: none;">
<button id="cmdPostcodeSearch" type="submit" class="hs-buttonbluesmall primary large" onclick="searchPAF();return false;" style="width:100% !important;height:50px">Search</button>
</div>
</div>
</div>
<span id="txtPostcodeinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<span class="txtPostcodeTooltip">If the post code on your document is wrong, please call us on 0800 131 0123.</span>
</span>
</div>
<legend class="hs-field-desc iamhidden" id="legendPostCode">⚠ Please provide the <b>postcode</b>, found on the top right of your document</legend>
</div>
</div>
</div>
<div id="loadingPAF" class="loading iamhidden">
<img src="https://www.homepro.com/hubfs/lifeassurance/ring-alt.svg" style="height:60px;width:60px" alt="loading">
</div>
<div class="row-fluid paddrow iamhidden centerme iambold" id="divStaffConfirmContractor">
<img src="https://www.homepro.com/hubfs/New%20Portal%20Images/Thumbs%20Up.svg?t=1535133017278"><br> Your Contractor is confirmed as "<span class="contractorNameInsert">???</span>"<br>
</div>
<div class="row-fluid paddrow hideNOmatch" id="txtIBG_PolicyLastNamerow">
<div class="span5">
<label class="rightlabel" placeholder="Name on policy" for="txtIBG_PolicyLastName">
<span id="lblIBG_PolicyFullName">Name on policy</span>
<!--<span class="hs-form-required">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field" style="padding-right:25px">
<div class="row-fluid-wrapper row-depth-1 row-number-1">
<div class="row-fluid">
<div class="span3">
<div class="input">
<select id="txtIBG_TITLE" name="txtIBG_TITLE" onchange="UpdatePartialRecord(true)" onblur="bDirty = true;" class="hs-input textboxOverride hs-select-default" onfocus="clearTipOnLostFocus(this)" tabindex="56">
<option value="None" class="hs-select-default">Choose</option>
<option value="Mr" class="hs-select-option">Mr</option>
<option value="Ms" class="hs-select-option">Ms</option>
<option value="Mrs" class="hs-select-option">Mrs</option>
<option value="Miss" class="hs-select-option">Miss</option>
<option value="MrAndMrs" class="hs-select-option">Mr & Mrs</option>
<!--<option value="DrM" class="hs-select-option">Dr (Male)</option>
<option value="DrF" class="hs-select-option">Dr (Female)</option>-->
</select>
</div>
</div>
<div class="span4">
<div class="input">
<input id="txtIBG_PolicyFirstName" class="hs-input hs-inputBOX" name="txtIBG_PolicyFirstName" value="" placeholder="First Name" onfocus="clearTipOnLostFocus(this)" tabindex="57" style="height:50px" type="text" maxlength="30"
onkeyup="UpdatePartialRecord(true)" onblur="bDirty = true;">
</div>
</div>
<div class="span5">
<span id="txtIBG_PolicyLastNameinfo" class="infoContainer infoPressMe hideForInstallSure">
<span class="infoON">
<a href="javascript:showTippp('#txtIBG_PolicyLastNameinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtIBG_PolicyLastNameinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<span class="txtIBG_PolicyLastNametooltip"><strong>What is the correct name to use?</strong><br>The name on the policy should reflect the current owner of the property where the work has been performed.</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtIBG_PolicyLastNameinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="input">
<input id="txtIBG_PolicyLastName" class="hs-input hs-inputBOX" name="txtIBG_PolicyLastName" value="" placeholder="Last Name" onfocus="clearTipOnLostFocus(this)" tabindex="58" style="height:50px" type="text" maxlength="30"
onkeyup="UpdatePartialRecord(true)" onblur="bDirty = true;">
</div>
</div>
</div>
</div>
<span id="txtIBG_PolicyLastNameinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<span class="txtIBG_PolicyLastNametooltip"><strong>What is the correct name to use?</strong><br>The name on the policy should reflect the current owner of the property where the work has been performed.</span>
</span>
<legend class="hs-field-desc iamhidden" id="legendReferenceNumber">⚠ Please provide a valid <b>Full Name</b></legend>
</div>
</div>
</div>
<div class="row-fluid paddrow hideNOmatch" id="txtIBG_EMAILrow">
<div class="span5">
<label class="rightlabel" placeholder="Email Address" for="txtIBG_EMAIL">
<span id="lblIBG_Email">Email address</span>
<!--<span class="hs-form-required">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field" style="padding-right:25px">
<span id="txtIBG_EMAILinfo" class="infoContainer infoPressMe hideForInstallSure">
<span class="infoON">
<a href="javascript:showTippp('#txtIBG_EMAILinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtIBG_EMAILinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span id="txtIBG_EMAILinfoside" class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<span class="txtIBG_EMAILtooltip">We'll email your warranty insurance certificate to the email address you enter here.</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtIBG_EMAILinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="input">
<div class="eac-input-wrap" style="position: relative; font-size: 20px;"><input id="txtIBG_EMAIL" class="hs-input hs-inputBOX" name="txtIBG_EMAIL" value="" style="height:50px;font-size: 20px;" placeholder="e.g. enquiry@homepro.com"
onfocus="clearTipOnLostFocus(this)" tabindex="59" type="email" maxlength="150" onkeypress="return restrictCharacters(this, event, emailOnly);" onkeyup="UpdatePartialRecord(true)" onblur="bDirty = true;"><span class="custom-classname"
style="display: block; box-sizing: content-box; line-height: 34px; padding-top: 8px; padding-bottom: 8px; font-family: Arial; font-weight: 400; letter-spacing: 0px; position: absolute; top: 0px; left: 0px;"></span><span
class="eac-cval" style="visibility: hidden; position: absolute; display: inline-block; font-family: Arial; font-weight: 400; letter-spacing: 0px;"></span></div>
<span id="txtIBG_EMAILinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<span class="txtIBG_EMAILtooltip">We'll email your warranty insurance certificate to the email address you enter here.</span>
</span>
</div>
<legend class="hs-field-desc iamhidden" id="legendEmail">⚠ Please provide a valid <b>Email Address</b> to receive your registered warranty policy</legend>
</div>
</div>
</div>
<div class="row-fluid paddrow hideNOmatch" id="txtContactNumberrow">
<div class="span5">
<label class="rightlabel" placeholder="Contact Number" for="txtContactNumber">
<span id="lblIBG_ContactNumber">Mobile number</span>
<!--<span class="hs-form-required" id="spanContactNumberReq">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field" style="padding-right:25px">
<span id="txtContactNumberinfo" class="infoContainer infoPressMe hideForInstallSure">
<span class="infoON">
<a href="javascript:showTippp('#txtContactNumberinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtContactNumberinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<span class="txtContactNumbertooltip"><strong>How will my contact number be used?</strong><br>Your mobile number will be used to provide updates regarding your policy delivery, see below for your GDPR choices dictating data
permissions.</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtContactNumberinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="input">
<input id="txtContactNumber" class="hs-input hs-inputBOX" name="txtContactNumber" value="" tabindex="60" placeholder="e.g. 0100 000 000" type="text" maxlength="20" onfocus="clearTipOnLostFocus(this)" style="height:50px"
onkeypress="return restrictCharacters(this, event, digitsOnly);" onkeyup="UpdatePartialRecord(true)" onblur="bDirty = true;">
<span id="txtContactNumberinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<span class="txtContactNumbertooltip"><strong>How will my contact number be used?</strong><br>Your mobile number will be used to provide updates regarding your policy delivery, see below for your GDPR choices dictating data
permissions.</span>
</span>
</div>
<legend class="hs-field-desc iamhidden">⚠ The <b>Phone Number</b> provided is not valid</legend>
</div>
</div>
</div>
<!--<div class="row-fluid paddrow hideNOmatch" id="txtIBG_BirthDaterow">
<div class="span5">
<label class="rightlabel" placeholder="Date of Birth" for="txtIBG_BirthDate">
<span id="lblIBG_BirthDate">Date of Birth</span>
</label>
</div>
<div class="span7">
<div class="field hs-form-field" style="padding-right:25px">
<span id="txtIBG_Birthinfo" class="infoContainer infoPressMe hideForInstallSure">
<span class="infoON">
<a href="javascript:showTippp('#txtIBG_Birthinfo',true);" tabindex="-1">
<img src="https://my.homepro.com/hubfs/Portal/infoTIPshow.png" />
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtIBG_Birthinfo',false);" tabindex="-1">
<img src="https://my.homepro.com/hubfs/Portal/infoTIPhide.png" />
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://my.homepro.com/hubfs/lifeassurance/callout.png" />
<span class="txtIBG_Birthtooltip"><strong>Birth Date</strong>A valid date of birth in DD/MM/YYYY</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtIBG_Birthinfo',false);" tabindex="-1">
<img src="https://my.homepro.com/hubfs/Portal/infoTIPhide.png" />
</a>
</span>
</span>
<div class="DMYOuter" id="txtIBG_BirthDate" style="max-width:900px !important;width:94% !important; padding-right:25px !important">
<span style="width: 29%;" class="DMYInner">
<input id="txtIBG_BirthDateDD" class="hs-input" name="txtIBG_BirthDateDD" value="" tabindex="61" style="padding:0px !important;"
placeholder="DD" type="text" MaxLength="2"
onfocus="clearTipOnLostFocus(this)"
onkeypress="return restrictCharacters(this, event, digitsOnly);"
onkeyup="movetonext_v2('#txtIBG_BirthDateDD', 2, '#txtIBG_BirthDateMM', 'LIFE');UpdatePartialRecord(true);"
onblur="bDirty = true;" />
</span>
<span style="width: 3%;padding-top:5px" class="DMYInner">/</span>
<span style="width: 29%;" class="DMYInner">
<input id="txtIBG_BirthDateMM" class="hs-input" name="txtIBG_BirthDateMM" value="" tabindex="62" style="padding:0px !important;"
placeholder="MM" type="text" MaxLength="2"
onfocus="UpdatePartialRecord(false)"
onkeypress="return restrictCharacters(this, event, digitsOnly);"
onkeyup="movetonext_v2('#txtIBG_BirthDateMM', 2, '#txtIBG_BirthDateYYYY', 'LIFE'); checkforMovetoprevious_v2('#txtIBG_BirthDateMM', event, '#txtIBG_BirthDateDD');UpdatePartialRecord(true);"
onblur="bDirty = true;" />
</span>
<span style="width: 3%;padding-top:5px" class="DMYInner">/</span>
<span style="width: 34%;" class="DMYInner">
<input id="txtIBG_BirthDateYYYY" class="hs-input" name="txtIBG_BirthDateYYYY" value="" tabindex="63" style="padding:0px !important;"
placeholder="YYYY" type="text" MaxLength="4"
onfocus="clearTipOnLostFocus(this)"
onkeypress="return restrictCharacters(this, event, digitsOnly);"
onkeyup="movetonext_v2('#txtIBG_BirthDateYYYY', 4, '', 'LIFE'); checkforMovetoprevious_v2('#txtIBG_BirthDateYYYY', event, '#txtIBG_BirthDateMM'); UpdatePartialRecord(true);"
onblur="bDirty = true;" />
</span>
</div>
</div>
<div style="padding:5px;width:100%">
<span id="txtIBG_BirthDateinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://my.homepro.com/hubfs/lifeassurance/calloutUNDER.png" />
<span class="txtIBG_Birthtooltip"><strong>Birth Date</strong>A valid date of birth in DD/MM/YYYY</span>
</span>
</div>
<legend class="hs-field-desc iamhidden" id="txtIBG_BirthDateMSG">⚠ Please enter your <b>Date of Birth</b></legend>
</div>
</div>-->
<div style="display:none">
<div class="row-fluid paddrow hideNOmatch" id="txtIBG_BirthDaterow">
<div class="span5">
<label class="rightlabel" placeholder="Date of Birth" for="txtIBG_BirthDate">
<span id="lblIBG_BirthDate">Date of Birth</span>
</label>
</div>
<div class="span7">
<div class="field hs-form-field" style="padding-right:25px">
<span id="txtIBG_BirthDateinfo" class="infoContainer infoPressMe hideForInstallSure">
<span class="infoON">
<a href="javascript:showTippp('#txtIBG_BirthDateinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtIBG_BirthDateinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<span class="txtIBG_Birthtooltip"><strong>Birth Date</strong>A valid date of birth in DD/MM/YYYY</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtIBG_BirthDateinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="DMYOuter" id="txtIBG_BirthDate">
<span style="width: 29%;" class="DMYInner">
<input id="txtIBG_BirthDateDD" class="hs-input" name="txtIBG_BirthDateDD" value="" tabindex="61" style="padding: 0px !important" placeholder="DD" type="text" maxlength="2" onfocus="clearTipOnLostFocus(this)"
onkeypress="return restrictCharacters(this, event, digitsOnly);" onkeyup="movetonext_v2('#txtIBG_BirthDateDD', 2, '#txtIBG_BirthDateMM', 'LIFE');UpdatePartialRecord(true);" onblur="bDirty = true;">
</span>
<span style="width: 3%;padding-top:5px" class="DMYInner">/</span>
<span style="width: 29%;" class="DMYInner">
<input id="txtIBG_BirthDateMM" class="hs-input" name="txtIBG_BirthDateMM" value="" tabindex="62" style="padding: 0px !important" placeholder="MM" type="text" maxlength="2" onfocus="clearTipOnLostFocus(this)"
onkeypress="return restrictCharacters(this, event, digitsOnly);"
onkeyup="movetonext_v2('#txtIBG_BirthDateMM', 2, '#txtIBG_BirthDateYYYY', 'LIFE'); checkforMovetoprevious_v2('#txtIBG_BirthDateMM', event, '#txtIBG_BirthDateDD');UpdatePartialRecord(true);" onblur="bDirty = true;">
</span>
<span style="width: 3%;padding-top:5px" class="DMYInner">/</span>
<span style="width: 36%;" class="DMYInner">
<input id="txtIBG_BirthDateYYYY" class="hs-input" name="txtIBG_BirthDateYYYY" value="" tabindex="63" style="padding: 0px !important" placeholder="YYYY" type="text" maxlength="4" onfocus="clearTipOnLostFocus(this)"
onkeypress="return restrictCharacters(this, event, digitsOnly);"
onkeyup="movetonext_v2('#txtIBG_BirthDateYYYY', 4, '#cmdSubmitWithLife', 'LIFE'); checkforMovetoprevious_v2('#txtIBG_BirthDateYYYY', event, '#txtIBG_BirthDateMM');UpdatePartialRecord(true);" onblur="bDirty = true;">
</span>
</div>
<div style="padding:5px;width:100%"></div>
<span id="txtIBG_BirthDateinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<span class="txtIBG_Birthtooltip"><strong>Birth Date</strong>A valid date of birth in DD/MM/YYYY</span>
</span>
<legend class="hs-field-desc iamhidden" id="txtIBG_BirthDateMSG">⚠ Please enter the date the works were <b>completed</b></legend>
</div>
</div>
</div>
</div>
<div class="leftme paddingleft20 paddingtop20" id="divMultipleFound"></div>
</div>
<div class="center100percent iamhidden" id="divSubmitSearch" style="background-color: #EBECEC;" tabindex="150">
<button id="cmdShowErrors" type="submit" class="hs-buttonbluesmall primary large" onclick="UpdatePartialRecord();return false;"> Register my warranty now </button>
<br><br>
</div>
</form><form class="hs-form stacked hs-custom-form noheader noarrow" data-hs-cf-bound="true">
<div class="row-fluid-wrapper row-depth-1 row-number-2 ">
<div class="row-fluid paddrow hideFromStaff">
<div class="span12">
<h4 style="color:#214A9E !important" id="h4YourContractor">About your contractor </h4>
</div>
</div>
<div class="row-fluid paddrow" id="cboIBG_QUALITYrow">
<div class="span5 paddingtop20">
<label class="rightorcenterlabel" placeholder="Quality of Workmanship" for="cboIBG_QUALITY">
<span id="lblIBG_Quality">Quality of workmanship</span>
</label>
</div>
<div class="span5 scores">
<div class="field hs-form-field">
<div class="input" id="cboIBG_QUALITYcontainer">
<fieldset class="cboIBG_Scores" tabindex="70" style="font-size: 20.6364px;">
<input type="radio" id="qstar10" name="cboIBG_QUALITY" value="10" onclick="showCaption('10','qstar');"><label for="qstar10" onmouseover="showCaption('10','cboIBG_QUALITY');" onmouseout="clearScoreCaption('cboIBG_QUALITY')">10
stars</label>
<input type="radio" id="qstar9" name="cboIBG_QUALITY" value="9" onclick="showCaption('9','qstar');"><label for="qstar9" onmouseover="showCaption('9','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">9 stars</label>
<input type="radio" id="qstar8" name="cboIBG_QUALITY" value="8" onclick="showCaption('8','qstar');"><label for="qstar8" onmouseover="showCaption('8','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">8 stars</label>
<input type="radio" id="qstar7" name="cboIBG_QUALITY" value="7" onclick="showCaption('7','qstar');"><label for="qstar7" onmouseover="showCaption('7','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">7 stars</label>
<input type="radio" id="qstar6" name="cboIBG_QUALITY" value="6" onclick="showCaption('6','qstar');"><label for="qstar6" onmouseover="showCaption('6','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">6 stars</label>
<input type="radio" id="qstar5" name="cboIBG_QUALITY" value="5" onclick="showCaption('5','qstar');"><label for="qstar5" onmouseover="showCaption('5','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">5 stars</label>
<input type="radio" id="qstar4" name="cboIBG_QUALITY" value="4" onclick="showCaption('4','qstar');"><label for="qstar4" onmouseover="showCaption('4','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">4 stars</label>
<input type="radio" id="qstar3" name="cboIBG_QUALITY" value="3" onclick="showCaption('3','qstar');"><label for="qstar3" onmouseover="showCaption('3','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">3 stars</label>
<input type="radio" id="qstar2" name="cboIBG_QUALITY" value="2" onclick="showCaption('2','qstar');"><label for="qstar2" onmouseover="showCaption('2','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">2 stars</label>
<input type="radio" id="qstar1" name="cboIBG_QUALITY" value="1" onclick="showCaption('1','qstar');"><label for="qstar1" onmouseover="showCaption('1','cboIBG_QUALITY')" onmouseout="clearScoreCaption('cboIBG_QUALITY')">1 star</label>
</fieldset>
</div>
<legend class="hs-field-desc iamhidden">⚠ Please rate the contractor!</legend>
</div>
</div>
<div class="span2 rightorcenterlabel paddingtop20">
<span class="scoresCaptionDisplay" id="cboIBG_QUALITYcaption"><i>(No Comment)</i></span>
</div>
</div>
<div class="row-fluid paddrow" id="cboIBG_TIMErow">
<div class="span5 paddingtop20">
<label class="rightorcenterlabel" placeholder="Time Keeping" for="cboIBG_TIME">
<span id="lblIBG_Time">Time keeping</span>
</label>
</div>
<div class="span5 scores">
<div class="field hs-form-field">
<div class="input" id="cboIBG_TIMEcontainer">
<fieldset class="cboIBG_Scores" tabindex="71" style="font-size: 20.6364px;">
<input type="radio" id="tstar10" name="cboIBG_TIME" value="10" onclick="showCaption('10','tstar');"><label for="tstar10" onmouseover="showCaption('10','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">10 stars</label>
<input type="radio" id="tstar9" name="cboIBG_TIME" value="9" onclick="showCaption('9','tstar');"><label for="tstar9" onmouseover="showCaption('9','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">9 stars</label>
<input type="radio" id="tstar8" name="cboIBG_TIME" value="8" onclick="showCaption('8','tstar');"><label for="tstar8" onmouseover="showCaption('8','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">8 stars</label>
<input type="radio" id="tstar7" name="cboIBG_TIME" value="7" onclick="showCaption('7','tstar');"><label for="tstar7" onmouseover="showCaption('7','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">7 stars</label>
<input type="radio" id="tstar6" name="cboIBG_TIME" value="6" onclick="showCaption('6','tstar');"><label for="tstar6" onmouseover="showCaption('6','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">6 stars</label>
<input type="radio" id="tstar5" name="cboIBG_TIME" value="5" onclick="showCaption('5','tstar');"><label for="tstar5" onmouseover="showCaption('5','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">5 stars</label>
<input type="radio" id="tstar4" name="cboIBG_TIME" value="4" onclick="showCaption('4','tstar');"><label for="tstar4" onmouseover="showCaption('4','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">4 stars</label>
<input type="radio" id="tstar3" name="cboIBG_TIME" value="3" onclick="showCaption('3','tstar');"><label for="tstar3" onmouseover="showCaption('3','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">3 stars</label>
<input type="radio" id="tstar2" name="cboIBG_TIME" value="2" onclick="showCaption('2','tstar');"><label for="tstar2" onmouseover="showCaption('2','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">2 stars</label>
<input type="radio" id="tstar1" name="cboIBG_TIME" value="1" onclick="showCaption('1','tstar');"><label for="tstar1" onmouseover="showCaption('1','cboIBG_TIME')" onmouseout="clearScoreCaption('cboIBG_TIME')">1 star</label>
</fieldset>
</div>
<legend class="hs-field-desc iamhidden">⚠ Please rate the contractor!</legend>
</div>
</div>
<div class="span2 rightorcenterlabel paddingtop20">
<span class="scoresCaptionDisplay" id="cboIBG_TIMEcaption"><i>(No Comment)</i></span>
</div>
</div>
<div class="row-fluid paddrow" id="cboIBG_COURTESYrow">
<div class="span5 paddingtop20">
<label class="rightorcenterlabel" placeholder="Customer Courtesy" for="cboIBG_COURTESY">
<span id="lblIBG_Courtesy">Customer courtesy</span>
</label>
</div>
<div class="span5 scores">
<div class="field hs-form-field">
<div class="input" id="cboIBG_COURTESYcontainer">
<fieldset class="cboIBG_Scores" tabindex="72" style="font-size: 20.6364px;">
<input type="radio" id="cstar10" name="cboIBG_COURTESY" value="10" onclick="showCaption('10','cstar')"><label for="cstar10" onmouseover="showCaption('10','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">10
stars</label>
<input type="radio" id="cstar9" name="cboIBG_COURTESY" value="9" onclick="showCaption('9','cstar')"><label for="cstar9" onmouseover="showCaption('9','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">9 stars</label>
<input type="radio" id="cstar8" name="cboIBG_COURTESY" value="8" onclick="showCaption('8','cstar')"><label for="cstar8" onmouseover="showCaption('8','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">8 stars</label>
<input type="radio" id="cstar7" name="cboIBG_COURTESY" value="7" onclick="showCaption('7','cstar')"><label for="cstar7" onmouseover="showCaption('7','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">7 stars</label>
<input type="radio" id="cstar6" name="cboIBG_COURTESY" value="6" onclick="showCaption('6','cstar')"><label for="cstar6" onmouseover="showCaption('6','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">6 stars</label>
<input type="radio" id="cstar5" name="cboIBG_COURTESY" value="5" onclick="showCaption('5','cstar')"><label for="cstar5" onmouseover="showCaption('5','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">5 stars</label>
<input type="radio" id="cstar4" name="cboIBG_COURTESY" value="4" onclick="showCaption('4','cstar')"><label for="cstar4" onmouseover="showCaption('4','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">4 stars</label>
<input type="radio" id="cstar3" name="cboIBG_COURTESY" value="3" onclick="showCaption('3','cstar')"><label for="cstar3" onmouseover="showCaption('3','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">3 stars</label>
<input type="radio" id="cstar2" name="cboIBG_COURTESY" value="2" onclick="showCaption('2','cstar')"><label for="cstar2" onmouseover="showCaption('2','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">2 stars</label>
<input type="radio" id="cstar1" name="cboIBG_COURTESY" value="1" onclick="showCaption('1','cstar')"><label for="cstar1" onmouseover="showCaption('1','cboIBG_COURTESY')" onmouseout="clearScoreCaption('cboIBG_COURTESY')">1 star</label>
</fieldset>
</div>
<legend class="hs-field-desc iamhidden">⚠ Please rate the contractor!</legend>
</div>
</div>
<div class="span2 rightorcenterlabel paddingtop20">
<span class="scoresCaptionDisplay" id="cboIBG_COURTESYcaption"><i>(No Comment)</i></span>
</div>
</div>
<div class="row-fluid paddrow" id="cboIBG_VALUErow">
<div class="span5 paddingtop20">
<label class="rightorcenterlabel" placeholder="Value for Money" for="cboIBG_VALUE">
<span id="lblIBG_ValueForMoney">Value for money</span>
</label>
</div>
<div class="span5 scores">
<div class="field hs-form-field">
<legend class="hs-field-desc iamhidden"></legend>
<div class="input" id="cboIBG_VALUEcontainer">
<fieldset class="cboIBG_Scores" tabindex="73" style="font-size: 20.6364px;">
<input type="radio" id="vstar10" name="cboIBG_VALUE" value="10" onclick="showCaption('10','vstar')"><label for="vstar10" onmouseover="showCaption('10','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">10 stars</label>
<input type="radio" id="vstar9" name="cboIBG_VALUE" value="9" onclick="showCaption('9','vstar')"><label for="vstar9" onmouseover="showCaption('9','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">9 stars</label>
<input type="radio" id="vstar8" name="cboIBG_VALUE" value="8" onclick="showCaption('8','vstar')"><label for="vstar8" onmouseover="showCaption('8','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">8 stars</label>
<input type="radio" id="vstar7" name="cboIBG_VALUE" value="7" onclick="showCaption('7','vstar')"><label for="vstar7" onmouseover="showCaption('7','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">7 stars</label>
<input type="radio" id="vstar6" name="cboIBG_VALUE" value="6" onclick="showCaption('6','vstar')"><label for="vstar6" onmouseover="showCaption('6','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">6 stars</label>
<input type="radio" id="vstar5" name="cboIBG_VALUE" value="5" onclick="showCaption('5','vstar')"><label for="vstar5" onmouseover="showCaption('5','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">5 stars</label>
<input type="radio" id="vstar4" name="cboIBG_VALUE" value="4" onclick="showCaption('4','vstar')"><label for="vstar4" onmouseover="showCaption('4','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">4 stars</label>
<input type="radio" id="vstar3" name="cboIBG_VALUE" value="3" onclick="showCaption('3','vstar')"><label for="vstar3" onmouseover="showCaption('3','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">3 stars</label>
<input type="radio" id="vstar2" name="cboIBG_VALUE" value="2" onclick="showCaption('2','vstar')"><label for="vstar2" onmouseover="showCaption('2','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">2 stars</label>
<input type="radio" id="vstar1" name="cboIBG_VALUE" value="1" onclick="showCaption('1','vstar')"><label for="vstar1" onmouseover="showCaption('1','cboIBG_VALUE')" onmouseout="clearScoreCaption('cboIBG_VALUE')">1 star</label>
</fieldset>
</div>
<legend class="hs-field-desc iamhidden">⚠ Please rate the contractor!</legend>
</div>
</div>
<div class="span2 rightorcenterlabel paddingtop20">
<span class="scoresCaptionDisplay" id="cboIBG_VALUEcaption"><i>(No Comment)</i></span>
</div>
</div>
<div class="row-fluid paddrow" id="cboIBG_RECOMMENDEDrow">
<div class="span5">
<label class="rightorcenterlabel" placeholder="Would you recommend this contractor to others?" for="cboIBG_RECOMMENDED">
<span id="lblIBG_Recommended">Would you recommend them?</span>
</label>
</div>
<div class="span7">
<div class="field hs-form-field">
<!--<span id="cboIBG_RECOMMENDEDinfo" class="infoContainer infoPressMe">
<span class="infoON">
<a href="javascript:showTippp('#cboIBG_RECOMMENDEDinfo',true);" tabindex="-1">
<img src="https://my.homepro.com/hubfs/Portal/infoTIPshow.png" />
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#cboIBG_RECOMMENDEDinfo',false);" tabindex="-1">
<img src="https://my.homepro.com/hubfs/Portal/infoTIPhide.png" />
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://my.homepro.com/hubfs/lifeassurance/callout.png" />
<strong>Should I recommend?</strong><br />Your opinion is valued and your recommendation will help future customers evaluate past performance
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#cboIBG_RECOMMENDEDinfo',false);" tabindex="-1">
<img src="https://my.homepro.com/hubfs/Portal/infoTIPhide.png" />
</a>
</span>
</span>-->
<div class="input paddingleft20desktoponly leftondesktopcenteronmobile">
<ul class="inputs-list multi-container">
<li class="hs-form-radio">
<label for="cboIBG_RECOMMENDEDYES" class="hs-form-radio-display" id="cboIBG_RECOMMENDEDYESlbl" onclick="bRecommended = true;bDirty = true;UpdatePartialRecord(false)">
<input id="cboIBG_RECOMMENDEDYES" class="hs-input" name="cboIBG_RECOMMENDED" value="1" onfocus="clearTipOnLostFocus(this)" type="radio" checked="" tabindex="74">
<span>Yes</span>
</label>
</li>
<li class="hs-form-radio">
<label for="cboIBG_RECOMMENDEDNO" class="hs-form-radio-display" id="cboIBG_RECOMMENDEDNOlbl" onclick="bRecommended = false;bDirty = true;UpdatePartialRecord(false)">
<input id="cboIBG_RECOMMENDEDNO" class="hs-input" name="cboIBG_RECOMMENDED" value="0" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="75">
<span>No</span>
</label>
</li>
</ul>
<!--<span id="cboIBG_RECOMMENDEDinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" style="float:left !important;right:-95px !important" src="https://my.homepro.com/hubfs/lifeassurance/calloutUNDER.png" />
<strong>Should I recommend?</strong><br />Your opinion is valued and your recommendation will help future customers evaluate past performance
</span>-->
</div>
</div>
</div>
</div>
<div class="row-fluid paddrow" id="txtIBG_TESTIMONIALrow">
<div class="span12">
<div class="field hs-form-field" style="padding-right:25px">
<span id="lblIBG_Testimonial">Please leave a short review of your experience with this contractor</span>
<span id="txtIBG_TESTIMONIALinfo" class="infoContainer infoPressMe">
<span class="infoON">
<a href="javascript:showTippp('#txtIBG_TESTIMONIALinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtIBG_TESTIMONIALinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<span class="txtIBG_TESTIMONIALtooltip"><strong>What should i write?</strong><br>A short paragraph relating to your experience with this contractor.</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtIBG_TESTIMONIALinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<span id="txtIBG_TESTIMONIALinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<span class="txtIBG_TESTIMONIALtooltip"><strong>What should i write?</strong><br>A short paragraph relating to your experience with this contractor.</span>
</span>
<div class="input">
<textarea name="txtIBG_TESTIMONIAL" id="txtIBG_TESTIMONIAL" class="hs-input" maxlength="750" tabindex="76" style="font-family: 'Lato',sans-serif;font-size:1em" onchange="charsRemaining('testimonial_charsremaining','txtIBG_TESTIMONIAL')"
onkeyup="charsRemaining('testimonial_charsremaining', 'txtIBG_TESTIMONIAL');" onkeypress="bDirty = true;UpdatePartialRecord(true);"
placeholder="Show your appreciation of the service you received with a short and concise testimonial that will feature on our website." onfocus="clearTipOnLostFocus(this)"></textarea>
</div>
<div class="rightme">
<span id="testimonial_charsremaining" style="color:#828282;font-size:.8em">(750 characters remaining)</span>
</div>
<legend class="hs-field-desc iamhidden">⚠ Please summerise your experience with the contractor</legend>
</div>
<hr>
</div>
</div>
</div>
</form><form class="hs-form stacked hs-custom-form noheader noarrow" id="frmYourPolicy" data-hs-cf-bound="true">
<div class="row-fluid-wrapper row-depth-1 row-number-2 ">
<div class="row-fluid paddrow hideFromStaff">
<div class="span12" id="YourPolicyHeader">
<h4 style="color:#214A9E !important"> Your policy </h4>
</div>
</div>
<div class="row-fluid paddrow" id="txtIBG_CompDaterow">
<div class="span5">
<label class="rightlabel" placeholder="Date the works were completed" for="txtIBG_CompDate">
<span id="lblIBG_CompDate">Date the works were completed</span>
<!--<span class="hs-form-required">*</span>-->
</label>
</div>
<div class="span7">
<div class="field hs-form-field" style="padding-right:25px">
<span id="txtIBG_CompDateinfo" class="infoContainer infoPressMe hideForInstallSure">
<span class="infoON">
<a href="javascript:showTippp('#txtIBG_CompDateinfo',true);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPshow.png">
</a>
</span>
<span class="infoOFF">
<a href="javascript:showTippp('#txtIBG_CompDateinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
<span class="infoTipSIDE">
<img class="calloutSIDE" src="https://www.homepro.com/hubfs/lifeassurance/callout.png">
<span class="txtIBG_CompDateTooltip">Your warranty cover commences from the date the work was completed.</span>
</span>
</span>
<span class="infoOFFunder">
<a href="javascript:showTippp('#txtIBG_CompDateinfo',false);" tabindex="-1">
<img src="https://www.homepro.com/hubfs/Portal/infoTIPhide.png">
</a>
</span>
</span>
<div class="DMYOuter" id="txtIBG_CompDate">
<span style="width: 29%;" class="DMYInner">
<input id="txtIBG_CompDateDD" class="hs-input" name="txtIBG_CompDateDD" value="" tabindex="80" style="padding: 0px !important" placeholder="DD" type="text" maxlength="2" onfocus="clearTipOnLostFocus(this)"
onkeypress="return restrictCharacters(this, event, digitsOnly);" onkeyup="movetonext_v2('#txtIBG_CompDateDD', 2, '#txtIBG_CompDateMM', 'CRS');UpdatePartialRecord(true);" onblur="bDirty = true;">
</span>
<span style="width: 3%;padding-top:5px" class="DMYInner">/</span>
<span style="width: 29%;" class="DMYInner">
<input id="txtIBG_CompDateMM" class="hs-input" name="txtIBG_CompDateMM" value="" tabindex="81" style="padding: 0px !important" placeholder="MM" type="text" maxlength="2" onfocus="clearTipOnLostFocus(this)"
onkeypress="return restrictCharacters(this, event, digitsOnly);"
onkeyup="movetonext_v2('#txtIBG_CompDateMM', 2, '#txtIBG_CompDateYYYY', 'CRS'); checkforMovetoprevious_v2('#txtIBG_CompDateMM', event, '#txtIBG_CompDateDD');UpdatePartialRecord(true);" onblur="bDirty = true;">
</span>
<span style="width: 3%;padding-top:5px" class="DMYInner">/</span>
<span style="width: 36%;" class="DMYInner">
<input id="txtIBG_CompDateYYYY" class="hs-input" name="txtIBG_CompDateYYYY" value="" tabindex="82" style="padding: 0px !important" placeholder="YYYY" type="text" maxlength="4" onfocus="clearTipOnLostFocus(this)"
onkeypress="return restrictCharacters(this, event, digitsOnly);"
onkeyup="movetonext_v2('#txtIBG_CompDateYYYY', 4, '#cmdSubmitWithLife', 'CRS'); checkforMovetoprevious_v2('#txtIBG_CompDateYYYY', event, '#txtIBG_CompDateMM');UpdatePartialRecord(true);" onblur="bDirty = true;">
</span>
</div>
<div style="padding:5px;width:100%"></div>
<span id="txtIBG_CompDateinfounder" class="infoTipUNDERoff">
<img class="calloutUNDER" src="https://www.homepro.com/hubfs/lifeassurance/calloutUNDER.png">
<span class="txtIBG_CompDateTooltip">Your warranty cover commences from the date the work was completed.</span>
</span>
<legend class="hs-field-desc iamhidden" id="txtIBG_CompDateMSG">⚠ Please enter the date the works were <b>completed</b></legend>
</div>
</div>
</div>
<div class="row-fluid paddrow hideFromStaff hideForInstallSure">
<div class="span12 leftme" id="divActivateTextNonIBG"> I/We confirm that all works relating to this policy have been completed and I/we have paid the contractor in full. </div>
</div>
<div class="row-fluid paddrow">
<div class="left100percent" id="divInAccordanceWithOurPrivacyPolicy"> In accordance with our <a href="//www.homepro.com/privacy-policy" id="privacyPolicyLink" target="_blank">Privacy Policy</a>, if you want to hear from us or our partners about
carefully selected insurance, mortgage and other home improvement products and services personalised for you, please select yes below: <br>
<center><b>You will be able to unsubscribe easily each and every time that we reach out to you.</b></center>
</div>
<div class="center100percent"> Would you be happy if we contact you by:<br>
<div class="split2x2" id="GDPRPostrow"> Post? <ul class="inputs-list multi-container flipswitch">
<li class="hs-form-radio">
<label for="radINS_GDPRPostYES" class="hs-form-radio-display" id="radINS_GDPRPostYESlbl" onclick="bDirty = true;bGDPRPost = 'Y';UpdatePartialRecord(true)">
<input id="radINS_GDPRPostYES" class="hs-input" name="radINS_GDPRPost" value="1" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="90">
<span class="flipswitchLeft">Yes</span>
</label>
</li>
<li class="hs-form-radio">
<label for="radINS_GDPRPostNO" class="hs-form-radio-display" id="radINS_GDPRPostNOlbl" onclick="bDirty = true;bGDPRPost = 'N';UpdatePartialRecord(true)">
<input id="radINS_GDPRPostNO" class="hs-input" name="radINS_GDPRPost" value="0" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="91">
<span class="flipswitchRight">No</span>
</label>
</li>
</ul>
</div>
<div class="split2x2" id="GDPRSMSrow"> Text? <ul class="inputs-list multi-container flipswitch">
<li class="hs-form-radio">
<label for="radINS_GDPRSmsYES" class="hs-form-radio-display" id="radINS_GDPRSmsYESlbl" onclick="bDirty = true;bGDPRSMS = 'Y';UpdatePartialRecord(true)">
<input id="radINS_GDPRSmsYES" class="hs-input" name="radINS_GDPRSms" value="1" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="92">
<span class="flipswitchLeft">Yes</span>
</label>
</li>
<li class="hs-form-radio">
<label for="radINS_GDPRSmsNO" class="hs-form-radio-display" id="radINS_GDPRSmsNOlbl" onclick="bDirty = true;bGDPRSMS = 'N';UpdatePartialRecord(true)">
<input id="radINS_GDPRSmsNO" class="hs-input" name="radINS_GDPRSms" value="0" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="93">
<span class="flipswitchRight">No</span>
</label>
</li>
</ul>
</div>
<div class="split2x2" id="GDPREmailrow"> Email? <ul class="inputs-list multi-container flipswitch">
<li class="hs-form-radio">
<label for="radINS_GDPREmailYES" class="hs-form-radio-display" id="radINS_GDPREmailYESlbl" onclick="bDirty = true;bMarketingOptIn = true; bGDPREmail = 'Y';UpdatePartialRecord(true)">
<input id="radINS_GDPREmailYES" class="hs-input" name="radINS_GDPREmail" value="1" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="94">
<span class="flipswitchLeft">Yes</span>
</label>
</li>
<li class="hs-form-radio">
<label for="radINS_GDPREmailNO" class="hs-form-radio-display" id="radINS_GDPREmailNOlbl" onclick="bDirty = true;bMarketingOptIn = false; bGDPREmail = 'N';UpdatePartialRecord(true)">
<input id="radINS_GDPREmailNO" class="hs-input" name="radINS_GDPREmail" value="0" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="95">
<span class="flipswitchRight">No</span>
</label>
</li>
</ul>
</div>
<div class="split2x2" id="GDPRPhonerow"> Phone? <ul class="inputs-list multi-container flipswitch">
<li class="hs-form-radio">
<label for="radINS_GDPRPhoneYES" class="hs-form-radio-display" id="radINS_GDPRPhoneYESlbl" onclick="bDirty = true;bGDPRPhone = 'Y';UpdatePartialRecord(true)">
<input id="radINS_GDPRPhoneYES" class="hs-input" name="radINS_GDPRPhone" value="1" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="96">
<span class="flipswitchLeft">Yes</span>
</label>
</li>
<li class="hs-form-radio">
<label for="radINS_GDPRPhoneNO" class="hs-form-radio-display" id="radINS_GDPRPhoneNOlbl" onclick="bDirty = true;bGDPRPhone = 'N';UpdatePartialRecord(true)">
<input id="radINS_GDPRPhoneNO" class="hs-input" name="radINS_GDPRPhone" value="0" onfocus="clearTipOnLostFocus(this)" type="radio" tabindex="97">
<span class="flipswitchRight">No</span>
</label>
</li>
</ul>
</div>
</div>
<div class="center100percent" id="divWarrantyNotAffected">
<b>Your warranty will not be affected by your choice of whether yes is selected or not.</b>
</div>
</div>
</div>
</form><form class="hs-form stacked hs-custom-form noheader noarrow" data-hs-cf-bound="true">
<br><br>
<div class="center100percent iamhidden" id="divSubmitValidate" style="background-color: #EBECEC;" tabindex="150">
<button id="cmdShowErrors" type="submit" class="hs-buttonbluesmall primary large" onclick="ShowWhyCannotSubmit();return false;"> Register my warranty now </button>
</div>
<div class="center100percent iamhidden" id="divSubmit" style="background-color: #EBECEC;" tabindex="150">
<button id="cmdStaffActivate" type="submit" class="hs-buttonbluesmall primary large" onclick="StaffActivate();return false;"> Register my warranty now </button>
</div>
<div class="center100percent iamhidden" id="divSubmitNO" style="background-color: #EBECEC;" tabindex="150">
<button id="cmdStaffActivate" type="submit" class="hs-buttonbluesmall primary large" onclick="StaffActivate();return false;"> Register my warranty now </button>
</div>
<div class="center100percent iamhidden" id="divSubmitLoading" style="background-color: #EBECEC;" tabindex="150">
<img src="https://www.homepro.com/hubfs/lifeassurance/ring-alt.svg" style="height:100px;width:100px" alt="loading">
</div>
<br> <br>
</form>Text Content
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PLEASE REGISTER YOUR WARRANTY INSURANCE RIGHT NOW
Your Warranty Insurance is not yet registered - Warranty Insurance will cover
the Written Guarantee given to you by the Contractor in the event that the
Contractor ceases to trade as defined in the policy documents and is unable to
honour their own Written Guarantee, subject to the terms and conditions of the
policy.
REGISTERING YOUR WARRANTY IS EASY - JUST COMPLETE THE SHORT FORM BELOW
HI, YOU ARE THROUGH TO -1 AT HOMEPRO, HOW MAY I HELP YOU?
Caller: Explains the reasons for the call (register warranty), i.e. caller
received a letter in the post, asking to register his / her warranty. please
assist.
No problem at all, I can help you with that.
Before I do, in order to check whether I can register your policy, I just need
to ask you two questions.
1. Firstly, can you confirm that all of the work has been completed to your
satisfaction?
2. Secondly that the contractor has been paid in full?
Caller: Yes, it has been
If this is answered in the negative, the policy CANNOT be registered
If there are issues with the contractor
IF IT SOUNDS LIKE THERE ARE ONGOING ISSUES WITH THE CONTRACTOR - Okay, because
you aren’t entirely happy with the work that was carried out, we won’t be able
to register your policy today. It does sound like you are having some difficulty
with the contractor though?
* YES - I can pass you through to one of my colleagues who can put you through
our complaints process and possibly help you with the contractor?
* YES – transfer to Paul or Nina in the UK office
* NO – no problem, please call us back once the work is done, and we’ll will
register your policy together.
* NO – Please call us back once the work is done, and we’ll will register your
policy together.
IF IT SOUNDS LIKE THERE ARE ONGOING ISSUES WITH THE CONTRACTOR - Okay, because
you aren’t entirely happy with the work that was carried out, we won’t be able
to register your policy today. It does sound like you are having some difficulty
with the contractor though?
* YES - I can pass you through to one of my colleagues who can put you through
our complaints process and possibly help you with the contractor?
* YES – transfer to Paul or Nina in the UK office
* NO – no problem, please call us back once the work is done, and we’ll will
register your policy together.
* NO – Please call us back once the work is done, and we’ll will register your
policy together.
If they are waiting for the work to be completed
IF THEY ARE WAITING FOR THE WORK TO BE COMPLETED - Because the work hasn’t been
completed yet, we won’t be able to register your policy today. If you give us a
call back once the work has been completed, we will go through the registration
process with you then
IF THEY ARE WAITING FOR THE WORK TO BE COMPLETED - Because the work hasn’t been
completed yet, we won’t be able to register your policy today. If you give us a
call back once the work has been completed, we will go through the registration
process with you then
If they have not paid the contractor
IF THEY HAVE NOT PAID THE CONTRACTOR - Because there is still money outstanding,
we won’t be able to register your policy today. If you give us a call back as
soon as that has been
IF THEY HAVE NOT PAID THE CONTRACTOR - Because there is still money outstanding,
we won’t be able to register your policy today. If you give us a call back as
soon as that has been
Did you attempt to submit online?
Yes but the reason wasn't listed No, I don't use the internet No, I don't have
an email address No, I don't have a printer No, I had a question No, Cover note
wasn't received No, Easier to ring in Yes, but i don't get on with computers
Yes, but i had a question Yes, but couldn't find the page Yes, but having
technical problems operating my device/internet Yes, but tried to search google
for the address (rather than putting it in the address bar) Yes, but didn't
receive certificate and not active in mars Yes, but was shown a messsage (out of
date browser detected) Yes, but had a privacy concern (phone number) Yes, but
had a privacy concern (email address) Yes, but had a privacy concern (date of
birth) Yes, but was unable to complete the form (display issues) Yes, but was
unable to complete the form (validation errors) Yes, but was unable to complete
the form (incorrect pre-fill) Yes, but was unable to complete the form (stuck
showing the spinner) Yes, but was unable to complete the form (failed to match
policy number/post code) Yes, but was unable to complete the form (page not
found error after registration) Unable to ask the question (SA Only)
Why did you not complete the process?
PLEASE CHECK THE REFERENCE NUMBER AND POSTCODE PROVIDED MATCH YOUR DOCUMENTS
YOUR DETAILS
Reference number
Where do I find my reference number?
Your reference number is just below the date on the right hand side of the
document we sent.
Where do I find my reference number?
Your reference number is just below the date on the right hand side of the
document we sent.
⚠ Please provide the reference number, found on the top right of your document
Street address
Street address
Where do I find this?
For verification please provide the address where the works were completed.
Where do I find this?
For verification please provide the address where the works were completed.
⚠ Please provide the address where the works were completed
Town
Where do I find this?
For verification please provide the town where the works we completed.
Where do I find this?
For verification please provide the town/city where the works we completed.
⚠ Please provide the town where the works were completed.
Postcode
If the postcode on your document is wrong, please call us on 0800 131 0123.
Search
If the post code on your document is wrong, please call us on 0800 131 0123.
⚠ Please provide the postcode, found on the top right of your document
Your Contractor is confirmed as "???"
Name on policy
Choose Mr Ms Mrs Miss Mr & Mrs
What is the correct name to use?
The name on the policy should reflect the current owner of the property where
the work has been performed.
What is the correct name to use?
The name on the policy should reflect the current owner of the property where
the work has been performed. ⚠ Please provide a valid Full Name
Email address
We'll email your warranty insurance certificate to the email address you enter
here.
We'll email your warranty insurance certificate to the email address you enter
here.
⚠ Please provide a valid Email Address to receive your registered warranty
policy
Mobile number
How will my contact number be used?
Your mobile number will be used to provide updates regarding your policy
delivery, see below for your GDPR choices dictating data permissions.
How will my contact number be used?
Your mobile number will be used to provide updates regarding your policy
delivery, see below for your GDPR choices dictating data permissions.
⚠ The Phone Number provided is not valid
Date of Birth
Birth DateA valid date of birth in DD/MM/YYYY
/ /
Birth DateA valid date of birth in DD/MM/YYYY ⚠ Please enter the date the works
were completed
Register my warranty now
Can i register without leaving a review?
Reviews are not required to register your insurance but will really help out
other homeowners looking to use the services of this contractor.
WOULD YOU LIKE TO RATE THE WORK PERFORMED BY THE CONTRACTOR? THIS WILL SHOW ON
OUR WEBSITE
(SKIP SECTION IF THE ANSWER IS NO)
Can i register without leaving a review?
Reviews are not required to register your insurance but will really help out
other homeowners looking to use the services of this contractor.
ABOUT YOUR CONTRACTOR
Quality of workmanship
10 stars 9 stars 8 stars 7 stars 6 stars 5 stars 4 stars 3 stars 2 stars 1 star
⚠ Please rate the contractor!
(No Comment)
Time keeping
10 stars 9 stars 8 stars 7 stars 6 stars 5 stars 4 stars 3 stars 2 stars 1 star
⚠ Please rate the contractor!
(No Comment)
Customer courtesy
10 stars 9 stars 8 stars 7 stars 6 stars 5 stars 4 stars 3 stars 2 stars 1 star
⚠ Please rate the contractor!
(No Comment)
Value for money
10 stars 9 stars 8 stars 7 stars 6 stars 5 stars 4 stars 3 stars 2 stars 1 star
⚠ Please rate the contractor!
(No Comment)
Would you recommend them?
* Yes
* No
Please leave a short review of your experience with this contractor What should
i write?
A short paragraph relating to your experience with this contractor. What should
i write?
A short paragraph relating to your experience with this contractor.
(750 characters remaining)
⚠ Please summerise your experience with the contractor
--------------------------------------------------------------------------------
YOUR POLICY
Date the works were completed
Your warranty cover commences from the date the work was completed.
/ /
Your warranty cover commences from the date the work was completed. ⚠ Please
enter the date the works were completed
I/We confirm that all works relating to this policy have been completed and I/we
have paid the contractor in full.
In accordance with our Privacy Policy, if you want to hear from us or our
partners about carefully selected insurance, mortgage and other home improvement
products and services personalised for you, please select yes below:
You will be able to unsubscribe easily each and every time that we reach out to
you.
Would you be happy if we contact you by:
Post?
* Yes
* No
Text?
* Yes
* No
Email?
* Yes
* No
Phone?
* Yes
* No
Your warranty will not be affected by your choice of whether yes is selected or
not.
Register my warranty now
Register my warranty now
Register my warranty now
* Subject to the Terms & Conditions of the insurance
REGISTRATION CAN'T BE PROCESSED BECAUSE
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, UPGRADE YOUR PEACE OF MIND NOW...
You don't have to hope that your contractor will be there when you need them in
the next years!
You can convert your free one-year cover to years right now for just p a month
You can increase your cover from £2,000 to up to £25,000 right now
You can prove the value of the home improvement work to a new buyer at any time
in the next years - your cover is transferable should you sell your home...*
You are guaranteed acceptance
FOR ONLY P A MONTH -
ONLY £ ONCE-OFF YOU CAN IMPROVE YOUR COVER FROM ONE YEAR TO YEARS...RIGHT NOW
or
* Subject to the Terms & Conditions of your policy, to view a sample copy, click
here.
It is most important to note that, if the Contractor ceases to trade within the
one-year cover period and you have not upgraded the policy before the cessation
of trade, you will no longer have the option to upgrade the policy for an
extended period. No further claims can be considered after the expiry of the
one-year cover period.
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