Submitted URL: https://support.clouditem.com/
Effective URL: https://support.clouditem.com/support/home
Submission: On December 16 via automatic, source certstream-suspicious — Scanned from ES

Summary

This website contacted 6 IPs in 2 countries across 5 domains to perform 21 HTTP transactions. The main IP is 52.57.33.250, located in Frankfurt am Main, Germany and belongs to AMAZON-02, US. The main domain is support.clouditem.com.
TLS certificate: Issued by R11 on December 16th 2024. Valid for: 3 months.
This is the only time support.clouditem.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 14 52.57.33.250 16509 (AMAZON-02)
1 2a00:1450:400... 15169 (GOOGLE)
3 142.250.184.227 15169 (GOOGLE)
1 52.219.168.68 16509 (AMAZON-02)
1 18.66.122.116 16509 (AMAZON-02)
2 13.35.58.64 16509 (AMAZON-02)
21 6
Apex Domain
Subdomains
Transfer
14 clouditem.com
support.clouditem.com
1 MB
3 freshdev.io
static.freshdev.io — Cisco Umbrella Rank: 31135
cdn.freshdev.io — Cisco Umbrella Rank: 36655
26 KB
3 gstatic.com
fonts.gstatic.com
43 KB
1 amazonaws.com
s3.eu-central-1.amazonaws.com
2 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 29
1 KB
21 5
Domain Requested by
14 support.clouditem.com 1 redirects support.clouditem.com
3 fonts.gstatic.com fonts.googleapis.com
2 cdn.freshdev.io static.freshdev.io
cdn.freshdev.io
1 static.freshdev.io support.clouditem.com
1 s3.eu-central-1.amazonaws.com support.clouditem.com
1 fonts.googleapis.com support.clouditem.com
21 6

This site contains links to these domains. Also see Links.

Domain
www.freshworks.com
Subject Issuer Validity Valid
support.clouditem.com
R11
2024-12-16 -
2025-03-16
3 months crt.sh
upload.video.google.com
WR2
2024-11-04 -
2025-01-27
3 months crt.sh
*.gstatic.com
WR2
2024-11-04 -
2025-01-27
3 months crt.sh
*.s3.eu-central-1.amazonaws.com
Amazon RSA 2048 M01
2024-11-13 -
2025-11-11
a year crt.sh
*.freshdev.io
Amazon RSA 2048 M03
2024-07-14 -
2025-08-12
a year crt.sh

This page contains 2 frames:

Primary Page: https://support.clouditem.com/support/home
Frame ID: 66D8250D988295E457C33F408438F082
Requests: 20 HTTP requests in this frame

Frame: https://cdn.freshdev.io/assets/heap_receiver.html
Frame ID: E847DB1330BF91743B644A7D1C4CCA03
Requests: 1 HTTP requests in this frame

Screenshot

Page Title

Support : Cloud Item Support

Page URL History Show full URLs

  1. https://support.clouditem.com/ HTTP 302
    https://support.clouditem.com/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <[^>]+class=\"[^\"]+\ssvelte-[\w]*\"

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Page Statistics

21
Requests

100 %
HTTPS

17 %
IPv6

5
Domains

6
Subdomains

6
IPs

2
Countries

1461 kB
Transfer

2490 kB
Size

1
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://support.clouditem.com/ HTTP 302
    https://support.clouditem.com/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

21 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request home
support.clouditem.com/support/
Redirect Chain
  • https://support.clouditem.com/
  • https://support.clouditem.com/support/home
19 KB
7 KB
Document
General
Full URL
https://support.clouditem.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.57.33.250 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-52-57-33-250.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
57d4e8a6fc20fb9a027d87183dbd6fbc169eb150b3cde30ff9a49114bccc0c49
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Mon, 16 Dec 2024 13:19:33 GMT
etag
W/"bc6cab8fffbd3b6483ef6b654454d96e"
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to
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server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
47
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
161224132033
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
c19664b1-ae8f-4409-b3b5-2bc56f83af8c
x-trace-id
00-2f1dec5bcfde241a9d90e21f5c7a1996-6093f2308adcb9e0-00
x-xss-protection
1; mode=block

Redirect headers

cache-control
no-cache, no-store, max-age=0, must-revalidate
content-security-policy
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content-type
text/html; charset=utf-8
date
Mon, 16 Dec 2024 13:19:33 GMT
expires
Fri, 01 Jan 1990 00:00:00 GMT
location
https://support.clouditem.com/support/home
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
pragma
no-cache
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.eu-central-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
36
x-frame-options
SAMEORIGIN
x-fw-ratelimiting-managed
false
x-request-id
ba8e761a-91fb-4289-ad4f-f6ee557ba3f7
x-trace-id
00-f5c415d5b1e826fcb782abb66c98bc44-e3af4c9879565b39-00
x-xss-protection
1; mode=block
theme.css
support.clouditem.com/assets/cdn/portal/styles/
1 MB
119 KB
Stylesheet
General
Full URL
https://support.clouditem.com/assets/cdn/portal/styles/theme.css
Requested by
Host: support.clouditem.com
URL: https://support.clouditem.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.57.33.250 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-52-57-33-250.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
e4b3bcfaa1ecca4f6bb87a58f84a4c7579efce49299da06ef6d5882d192911dd
Security Headers
Name Value
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X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36
Referer
https://support.clouditem.com/support/home

Response headers

x-request-id
46bcd783-08b1-4fad-8613-cde2280e0165
content-encoding
gzip
x-fw-ratelimiting-managed
false
etag
W/"88c57b794610a9d4da32e16166d02feffd7d6480e7bfabea35984a9c589bd322"
report-to
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x-content-type-options
nosniff
status
200 OK
date
Mon, 16 Dec 2024 13:19:34 GMT
content-type
text/css; charset=utf-8
vary
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support.clouditem.com/assets/cdn/portal/images/
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Requested by
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Requested by
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server
fwe
marketplace.js
support.clouditem.com/assets/cdn/portal/scripts/
125 KB
130 KB
Script
General
Full URL
https://support.clouditem.com/assets/cdn/portal/scripts/marketplace.js
Requested by
Host: support.clouditem.com
URL: https://support.clouditem.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.57.33.250 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-52-57-33-250.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
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User-Agent
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27c5b5f5-1187-4d70-8b7c-8897aecf33ea
x-fw-ratelimiting-managed
false
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x-content-type-options
nosniff
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date
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content-type
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nel
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H3
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QUIC, , AES_128_GCM
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Request headers

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Origin
https://support.clouditem.com
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https://fonts.googleapis.com/

Response headers

age
570206
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x-content-type-options
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Request headers

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Origin
https://support.clouditem.com
Referer
https://fonts.googleapis.com/

Response headers

age
340264
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x-content-type-options
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Request headers

User-Agent
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Origin
https://support.clouditem.com
Referer
https://fonts.googleapis.com/

Response headers

age
428942
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x-content-type-options
nosniff
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User-Agent
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Origin
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Referer
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Response headers

x-request-id
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nosniff
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content-length
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x-xss-protection
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server
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2 KB
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Full URL
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URL: https://support.clouditem.com/support/home
Protocol
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Security
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Server
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Software
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Request headers

User-Agent
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Referer
https://support.clouditem.com/

Response headers

x-amz-id-2
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Accept-Ranges
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General
Full URL
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Requested by
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Protocol
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TLS 1.3, , AES_128_GCM
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Software
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Request headers

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W/"43f48d10c4824c81c82040d33f90bf68"
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x-cache
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date
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content-type
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vary
accept-encoding
last-modified
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cache-control
max-age=7200,public
via
1.1 d71acb203a3e8fc7db2c1cf9725d51da.cloudfront.net (CloudFront)
x-amz-cf-pop
FRA60-P2
server
AmazonS3
x-amz-server-side-encryption
AES256
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support.clouditem.com/assets/misc/
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Other
General
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Protocol
H2
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TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
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Software
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Request headers

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Verdicts & Comments Add Verdict or Comment

18 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| webpackJsonp function| flatpickr object| regeneratorRuntime object| I18n object| EventManager object| store function| jQuery object| jQBrowser number| uidEvent object| lazySizes object| dateFns object| fdeskPortal function| LiveStamp string| csrfToken object| marketplaceInstance function| MarketplaceManager function| MarketplaceHeap

1 Cookies

Domain/Path Name / Value
support.clouditem.com/ Name: _x_w
Value: 13_2

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdn.freshdev.io
fonts.googleapis.com
fonts.gstatic.com
s3.eu-central-1.amazonaws.com
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