www.genesys.com
Open in
urlscan Pro
2606:4700:10::6816:c98
Public Scan
Submitted URL: http://genesyscloud.com/
Effective URL: https://www.genesys.com/cloud-platform
Submission Tags: tranco_l324
Submission: On November 20 via api from DE — Scanned from DE
Effective URL: https://www.genesys.com/cloud-platform
Submission Tags: tranco_l324
Submission: On November 20 via api from DE — Scanned from DE
Form analysis 1 forms found in the DOM
Name: MasterLeadIntakeForm — POST https://tkelq.genesys.com/e/f2
<form method="post" name="MasterLeadIntakeForm" action="https://tkelq.genesys.com/e/f2" data-proc="inline" data-ppcount="5" onsubmit="if (!window.__cfRLUnblockHandlers) return false; return proc_submit(this);" id="form19"
class="elq-form init yesknown yesprefill yespp strict-check" data-target=".thank-you">
<div id="known_person" style="display:none;">
<p class="welcome_user"><span id="welcome_person">Welcome back</span> <span id="person_info"><span class="person_first"></span> <span class="person_last"></span></span></p>
<p class="delete_button"><a class="deletemyrecord">Not You?</a></p>
<div class="form-row white-box work-email">
<p>Oops! We have your personal email.</p><input type="email" class="el_field elq-item-input required" name="secondaryEmailAddress1" id="fe644" value="" placeholder="Please provide your work email">
</div>
</div><input value="MasterLeadIntakeForm" type="hidden" name="elqFormName"><input value="1260946616" type="hidden" name="elqSiteId"><input name="elqCampaignId" type="hidden"><input type="hidden" name="elqCustomerGUID" value=""><input type="hidden"
name="elqCookieWrite" value="0"><input type="hidden" name="client_ip_address" id="fe449" value="">
<div class="flex container-fluid"><input type="hidden" name="CID" id="fe198" value="7010d000001KeaxAAC"><input type="hidden" name="CID_STATUS" id="fe281" value=""><input type="hidden" name="redirect_url" id="fe217" value=""><input type="hidden"
name="landing_page_url" id="fe204" value="https://www.genesys.com/cloud-platform?fbclid=IwAR27aCwk81irqFV5Q7aHndKOGqnsC5pp0eUlzfLU-3RYFRsxWMovi3FNYRw"><input type="hidden" name="post_type" id="fe448" value="not_defined"><input type="hidden"
name="integration" id="fe362" value=""><input type="hidden" name="language_code" id="fe479" value="en"><input type="hidden" name="full_url" id="fe983" value="https://www.genesys.com/cloud-platform"><input type="hidden" name="post_id" id="fe984"
value="216106"><input type="email" class="el_field elq-item-input required" name="emailAddress" id="fe192" value="" aria-label="Work Email" placeholder="Work Email"><input type="text"
class="el_field elq-item-input cb_available required eloq_ppe" name="firstName" id="fe190" value="" placeholder="First Name"><input type="text" class="el_field elq-item-input cb_available required eloq_ppe" name="lastName" id="fe191" value=""
placeholder="Last Name"><input type="tel" class="el_field elq-item-input required pre-exclude" name="busPhone" id="fe215" value="" placeholder="Telephone"><select class="el_field elq-item-select cb_available required eloq_ppe" id="fe219"
name="jobLevel1" data-value="">
<option selected="" value="">Level</option>
<option value="C-Level">C-Level</option>
<option value="VP">VP</option>
<option value="Director">Director</option>
<option value="Manager">Manager</option>
<option value="Principal">Principal</option>
<option value="Engineer / Architect">Engineer / Architect</option>
<option value="Consultant">Consultant</option>
<option value="Analyst">Analyst</option>
<option value="Partner">Partner</option>
<option value="Staff">Staff</option>
<option value="Unknown">Unknown</option>
</select><select class="el_field elq-item-select cb_available required eloq_ppe" id="fe218" name="jobFunction1" data-value="">
<option selected="" value="">Function</option>
<option value="Claims">Claims</option>
<option value="Collections">Collections</option>
<option value="Contact Center Management">Contact Center Management</option>
<option value="Customer Experience">Customer Experience</option>
<option value="Customer Service">Customer Service</option>
<option value="Ecommerce/Digital Channels">Ecommerce/Digital Channels</option>
<option value="Finance">Finance</option>
<option value="Human Resources">Human Resources</option>
<option value="Influencer">Influencer</option>
<option value="Information Technology">Information Technology</option>
<option value="IT Architecture">IT Architecture</option>
<option value="IT Infrastructure">IT Infrastructure</option>
<option value="IVR">IVR</option>
<option value="Marketing">Marketing</option>
<option value="Operations / Process Management">Operations / Process Management</option>
<option value="Production Management">Production Management</option>
<option value="Purchasing">Purchasing</option>
<option value="Sales">Sales</option>
<option value="Unknown">Unknown</option>
</select><input type="text" class="el_field elq-item-input cb_available required eloq_ppe" name="company" id="fe193" value="" placeholder="Company Name"><select class="el_field elq-item-select cb_available required eloq_ppe" id="fe194"
name="country" data-value="~~eloqua..type--emailfield..syntax--Country~~"></select><select class="el_field elq-item-select cb_available country_dep required" id="fe214" name="stateProv"
data-value="~~eloqua..type--emailfield..syntax--State_Prov~~">
<option selected="" value="">State/Province</option>
</select><input type="text" class="el_field elq-item-input cb_available required eloq_ppe" name="website1" id="fe801" value="" placeholder="Website"><input type="text" class="el_field elq-item-input cb_available required eloq_ppe" name="city"
id="fe226" value="" placeholder="City"><input type="text" class="el_field elq-item-input cb_available required eloq_ppe" name="title" id="fe220" value="" placeholder="Job Title"><select
class="el_field elq-item-select cb_available required eloq_ppe" id="fe221" name="industry1" data-value="">
<option value="">Industry</option>
<option value="Banking">Banking</option>
<option value="Business Services">Business Services</option>
<option value="Capital Markets">Capital Markets</option>
<option value="Communications">Communications</option>
<option value="Consumer Products">Consumer Products</option>
<option value="Defense & Intelligence">Defense & Intelligence</option>
<option value="Education & Non-Profit">Education & Non-Profit</option>
<option value="Energy & Utilities">Energy & Utilities</option>
<option value="Entertainment">Entertainment</option>
<option value="Government">Government</option>
<option value="Insurance">Insurance</option>
<option value="Life Sciences">Life Sciences</option>
<option value="Logistics">Logistics</option>
<option value="Manufacturing">Manufacturing</option>
<option value="Payors">Payors</option>
<option value="Providers">Providers</option>
<option value="Retailers">Retailers</option>
<option value="Travel & Hospitality">Travel & Hospitality</option>
<option value="Retail Banking">Retail Banking</option>
<option value="Other">Other</option>
</select><select class="el_field elq-item-select cb_available required eloq_ppe" id="fe222" name="levelofInterest1" data-value="">
<option value="">Level of Interest</option>
<option value="Just researching">Just researching</option>
<option value="Gathering business requirements">Gathering business requirements</option>
<option value="Comparing solutions">Comparing solutions</option>
<option value="Ready for a conversation">Ready for a conversation</option>
</select><select class="el_field elq-item-select cb_available required eloq_ppe" id="fe225" name="numberofAgentsForm1" data-value="">
<option value="">Number of Agent Seats</option>
<option value="1-20">1-20</option>
<option value="21-50">21-50</option>
<option value="51-100">51-100</option>
<option value="101-300">101-300</option>
<option value="301-500">301-500</option>
<option value="501-1000">501-1000</option>
<option value=">1000">>1000</option>
<option value="No Contact Center">No Contact Center</option>
<option value="Don't Know">Don't Know</option>
</select><textarea name="noteCreator1" id="fe285" rows="2" class="el_field elq-item-input required" placeholder="What are your needs?"></textarea>
<div class="single-checkbox-row form-row gdpr-field white-box "><input type="checkbox" class="el_field eloq_ppe" name="explicitConsentEmailPhone" id="fe224" val=""><label class="checkbox-aligned elq-item-label" for="fe224">Yes. Keep me informed
via email or telephone regarding Genesys information.</label></div>
<div class="single-checkbox-row form-row white-box"><input type="checkbox" class="el_field eloq_ppe" name="contactMe" id="fe509" val=""><label class="checkbox-aligned elq-item-label" for="fe509">I'd like someone to reach out to me</label></div>
<input type="hidden" data-query="utm_medium" name="utm_medium" id="fe199" value=""><input type="hidden" data-query="utm_source" name="utm_source" id="fe200" value=""><input type="hidden" data-query="utm_campaign" name="utm_campaign" id="fe201"
value=""><input type="hidden" data-query="utm_term" name="utm_term" id="fe202" value=""><input type="hidden" data-query="utm_content" name="utm_content" id="fe203" value=""><input type="hidden" data-query="ost_tool" name="ost_tool" id="fe293"
value=""><input type="hidden" data-query="ost_campaign" name="ost_campaign" id="fe294" value=""><input type="hidden" data-query="ost_content" name="ost_content" id="fe295" value=""><input type="hidden" data-query="gclid" name="gCLID1"
id="fe283" value=""><input type="hidden" data-query="mkwid" name="mKWID1" id="fe678" value=""><input type="hidden" name="gAClientID1" id="fe284" value=""><input type="hidden" name="noteCreatorTitle1" id="fe313" value=""><input type="hidden"
name="webContentAutoResponderDefault" id="fe286" value="Hot Lead"><input type="hidden" name="webContentAutoResponderTitle" id="fe287" value=""><input type="hidden" name="webContentAutoResponderURL" id="fe288" value=""><input type="hidden"
name="noteCreator2" id="fe478" value=""><input type="hidden" class="yesprefill" name="neverbounceResult1" id="fe640" value=""><input type="hidden" class="yesprefill" name="neverbounceFlags1" id="fe641" value=""><input type="hidden"
class="yesprefill" name="neverbounceSuggestedCorrection1" id="fe642" value=""><input type="hidden" name="clearbitPersonID1" id="fe630" value=""><input type="hidden" name="clearbitFieldCount1" id="fe633" value=""><input type="hidden"
name="clearbitTitle1" id="fe646" value=""><input type="hidden" name="clearbitRole1" id="fe631" value=""><input type="hidden" name="clearbitNumberofEmployees1" id="fe647" value=""><input type="hidden" name="clearbitNumberofEmployeesRange1"
id="fe648" value=""><input type="hidden" name="clearbitWebsite1" id="fe802" value=""><input type="text" class="honeypp" name="honeypp" id="honeypp" value=""><input role="button" aria-label="Request a demo" type="Submit"
class="submit-button-style " value="Request a demo" id="fe195">
<div class="loading"></div>
<div class="gdpr-field form-row white-box legal"><span>By providing your information, you agree to our <a href="https://www.genesys.com/about/legal/privacy" target="_blank">privacy policy</a>.</span></div>
</div>
</form>Text Content
* +1.888.436.3797 * Support * Status * Company * Search * Login GENESYS CLOUD CX 1 GENESYS MULTICLOUD CX GENESYS DX CONSULTANT PORTAL KNOWLEDGE NETWORK * Login GENESYS CLOUD CX GENESYS MULTICLOUD CX GENESYS DX CONSULTANT PORTAL KNOWLEDGE NETWORK * Home * Solutions Genesys named a Leader in the 2021 Magic Quadrant for Contact Center as a Service View the report BY INDUSTRY RETAIL Personalize the shopping experience with a connected journey. FINANCIAL SERVICES Transform banking engagement with seamless experiences across channels. GOVERNMENT Deliver on the promise of digital government. HEALTHCARE Create secure, connected patient experiences at every touchpoint. All Solutions BY ORG TYPE ENTERPRISE Manage complex experiences with enterprise contact center software. SMB Deliver big customer experiences with small business solutions. MID-SIZED Drive custom experiences at scale with agile, flexible solutions. * Products CAPABILITIES CONTACT CENTER SOFTWARE Run your contact center with software that makes great customer experience easy. DIGITAL Be in touch anywhere, anytime with an all-in-one suite of digital channels. AI AND AUTOMATION Power your contact center with Genesys AI for personalized experiences at scale. All Capabilities WORKFORCE ENGAGEMENT Attract, nurture and retain the best agents for your call center. INTEGRATIONS AND APPS Craft a custom call center with apps and integrations. HELP DESK Support employee questions at scale with a modern help desk. PRODUCTS GENESYS CLOUD CX Power deeply connected experiences through the seamless, all-in-one contact center solution. GENESYS MULTICLOUD CX Deliver competitively superior customer experiences and digital transformation at scale. GENESYS DX Bring the best of AI chatbots and human support together with Genesys DX. All Products * Partners GENESYS ASCEND PARTNER PORTAL Existing Genesys partners can log into the portal now. Log in PARTNER OVERVIEW Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service. CHANNEL PARTNERS Set your customers up for long-term success with market-leading solutions from Genesys. STRATEGIC ALLIANCES Benefit from our alliances with global technology brands and integrations with platforms your customers use. INDEPENDENT CONSULTANTS PROGRAM Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys. TECHNOLOGY AND APPFOUNDRY PARTNERS Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace. FIND A PARTNER If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help. * Why Genesys SUPER HUMAN SERVICE for your contact center Unlock the powerful combination of your people and our cloud. See how THE GENESYS EDGE LATEST INNOVATIONS We’re constantly innovating. See the latest customer and employee experience releases. TRUST AND SECURITY See how Genesys solutions meet and exceed modern security standards. CUSTOMER SUCCESS AND SERVICES Choose a dedicated partner that works with you before, during and after your deployment. BEYOND Discover a community of continuous learning and innovation for customer experience professionals. WHO WE ARE OUR VISION Create experiences rooted in empathy — to build trust and earn loyalty. OUR CUSTOMERS See how Genesys call center and customer experience solutions help businesses succeed. OUR STORY Learn about Genesys and discover why we’re trusted by 7,000 companies worldwide. * Resources THE STATE OF CUSTOMER EXPERIENCE Business and consumer insights into the trends shaping CX. Get the report WE CAN HELP IMPROVE CUSTOMER EXPERIENCE Learn how to serve customers where they are and guide them on more productive journeys. IMPROVE EMPLOYEE EXPERIENCE Explore ways to engage and empower your team — because helping people is a great job. LEVEL UP YOUR TECHNOLOGY Maximize your customer experience technology to reach your goals and delight customers. GROW YOUR BUSINESS Win and keep customers with a blended approach to sales, marketing and support. All Resources EXPLORE EVENTS Save the date for these upcoming Genesys events — virtual and in-person. BLOG AND PODCASTS Gain insights from customers, employees, industry thought leaders and more. WEBINARS Watch and listen your way to better customer experience and more connected moments. DEVELOPER TOOLS Extend functionality without directly using an API. No programming required. * Pricing * FUTURE-PROOF YOUR CONTACT CENTER The Genesys Cloud CX™ platform gives you the scale and flexibility you need to always stay a step ahead. Take the tour Request a demo Try for free Design your solution Request a quote Request a demo Try for free Design your solution Request a quote COMPOSE A CUSTOMER EXPERIENCE SYMPHONY It’s hard to conduct a customer experience (CX) concerto when you have to spend the bulk of your IT resources just tuning instruments. That’s where the composable all-in-one design of Genesys Cloud CX comes into play. Alongside an extensive suite of native capabilities, its open architecture makes it simple to integrate with existing systems or to extend functionality. Agents can quickly master its intuitive interface to craft more personalized, empathetic customer experiences. And you’ll be orchestrating new levels of IT harmony by continually balancing sustainability and innovation. See how an enterprise customer goes global with over 900 agents to personalize the digital buying experience for more than 5 million members worldwide. Learn more INNOVATION WITHOUT LIMITATION Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. The platform’s composable design optimizes your CX tech stack so you can focus on configuring and harmonizing only the tools your business needs, with minimal disruption. DIFFERENTIATE FASTER Use an optimal mix of platform APIs and the industry’s most comprehensive set of native productized features to create innovative experiences for customers and employees alike. Direct your development resources to high-impact projects instead of rebuilding apps that are already commercially available and easy to integrate. ADAPT EASIER Say yes to more IT initiatives and sustain differentiation by empowering every layer of the business to adapt quickly to changes. Synthesize CX systems, data and channels with ease using out-of-the-box capabilities, simple integration methods, a robust marketplace and continuous innovation. ORCHESTRATE BETTER Modernize your contact center with the Genesys Cloud CX API-first microservices architecture. Its modular, composable design enables you to orchestrate a CX tech stack that’s both flexible and resilient. Plus, Genesys can handle upgrades, innovation, security and management, greatly reducing your IT footprint and costs. PLATFORM ARCHITECTURE Through a composable architecture that enables engineers to treat infrastructure as code, Genesys Cloud CX gives you unmatched scale, flexibility, uptime and security. View architecture 26.7% average TCO savings in the first five years among customers migrating to Genesys Cloud CX GLOBAL REGIONS The Genesys Cloud CX platform is designed to provide maximum geographical coverage for companies worldwide. See regions EXPERIENCE SUCCESS. TOGETHER. Genesys Recognized by Gartner® as a Leader in the August 2021 Magic Quadrant™️ for Contact Center as a Service Get the report CRAFT EXPERIENCES OTHERS HAVE YET TO IMAGINE Create exceptional customer and agent experiences by arranging the ideal mix of capabilities for your unique business needs. And gain greater agility by consuming ready-made services you no longer have to build, saving you valuable time and resources. Unify with all-in-one Single solution Genesys Cloud CX delivers the broadest and deepest set of all-in-one Contact Center as a Service (CCaaS) capabilities available to expedite progress, reduce complexity and simplify the user experience. This means your team doesn’t have to build as much. And, because of the constantly evolving power of the platform, your development work has a greater impact. Learn more Single set of microservices Deploy a single set of microservices built to work together from the start, including major services such as base, carrier, application, AI and analytics services. This speeds your deployment, expansion and access to innovation. Learn more Single toolset Give your developers a single set of contact center APIs, SDKs and developer tools. Your team will spend less time learning different environments and connecting applications to deliver. And they’ll build on a complete solution in the cloud. Single interface Get a single do-it-all interface for developers, administrators, operations experts, supervisors and agents. From system configuration and customization to engaging employees and customers in more personal ways, a single web-based interface makes it easy for your teams to do their jobs. Single support team While other cloud contact center providers offer complete solutions, their underlying applications are typically built separately, combined later or come from third parties. Employing a wide range of powerful capabilities using a single set of services means you only have to work with one team of experts. Add simply Genesys Cloud CX for Salesforce Add Genesys Cloud CX interaction controls directly into your Salesforce interface with a pre-built integration by Genesys. Interaction types supported include inbound voice, callback, outbound dialing, chat, email, messages and voicemail. You can also route Salesforce emails, add click-to-dial, store interaction details within Salesforce and more. A free trial and single-click install are available on the Genesys AppFoundry® Marketplace. Learn more Bots with Genesys Cloud CX Add the best bot for the best use case. Easily integrate AI chatbots and voicebots for conversational interactivity with customers. You can choose from our native bot solution and intuitive flow builder, Dialog Engine Bot Flows, or bring your own favorite bot from major providers including Google Dialogflow, Amazon Lex, Nuance and more partners you can browse in the AppFoundry. Learn more Microsoft Teams and Dynamics 365 Connector Connect your enterprise-grade systems to your contact center software. With the Microsoft Teams integration, employees can easily communicate and collaborate across departments to boost knowledge-sharing and break down silos. And by integrating Dynamics, you can rapidly deliver customer information to agents during a call using call data from Genesys Cloud CX in concert with your Dynamics account. A free trial and single-click installation are available in the AppFoundry. Learn more AppFoundry Browse the AppFoundry to choose from a curated selection of integrations, applications and services that complement the Genesys Cloud solution to meet your specific requirements. You’ll find CRM integrations, unified communications solutions, additional analytics tools, business intelligence, knowledge apps and more. Learn more Partner network Connect with one of our partners to customize your Genesys Cloud CX solution using an existing add-on app or something they’ve developed specifically for you. We’ll help you find the right partner based on your requirements and industry segment. Find the right value-add reseller, strategic alliance partner or technology partner, depending on your needs. Learn more Extend easily Web hooks Use web hooks to automatically post notifications about events occurring in one of your enterprise web applications to Genesys Cloud CX chat rooms. You use a query to set up the types of events to push, and then select which chat rooms should receive those notifications. The Genesys Cloud CX platform supports web hook integrations with a variety of third-party systems, including Bitbucket, GitHub, Jenkins, JIRA, PagerDuty, Pivotal Tracker, StatusPage, Trello, UserVoice and Zendesk. Learn more Data actions Gather data using external systems and tools and then perform actions in Genesys Cloud CX applications. You can use pre-built data actions, or build custom ones, to make routing decisions within your interaction flow in Architect. Then present the information to your agents in scripts or act on data in other ways. Use our pre-built data actions for Salesforce, Zendesk, Microsoft, Amazon Web Services (AWS) and Genesys Cloud CX — or build custom actions against most JSON-based web services. Learn more Events (Coming soon) Genesys Cloud CX events let you react in real time to changing conditions within your contact center, wire-up events from other enterprise applications, perform operations on schedule and more. Use Architect workflows to keep your enterprise applications communicating with each other and ensure they’re always synchronized. Develop powerfully Embeddable frameworks Make it easy for your development team to put Genesys Cloud CX services inside your systems and tools with our embeddable framework. A common framework is shared by our CRM system and browser extension integrations, including Chrome, Firefox, Salesforce and Zendesk. The framework manages the interaction lifecycle, making API calls for the most common agent functions. Improvements to the Genesys Cloud CX platform are automatically available to your implementation. Learn more APIs Your developers can build almost anything, in any programming language, using the same fully secured and versioned public REST APIs that are used to build the Genesys Cloud CX all-in-one solution. Get APIs specific to your platform, co-browse, embeddable frameworks, screen share, web chat, web services, data dip, web hooks, WebRTC softphone and client apps. As an API-first native cloud, the Genesys Cloud CX platform handles billions of API requests weekly. Learn more SDKs Grant developers access to client libraries that wrap REST API calls in a simple-to-use interface for integrating the Genesys Cloud CX platform with your other applications. Documentation and source code are provided for the following languages: JavaScript, Java, Microsoft .NET, Ruby, Python, iOS and Go. Learn more Developer blueprints and templates Quickly extend your Genesys Cloud CX functionality using developer blueprints and templates. Use easy step-by-step guides to address unmet business needs or import ready-to-use configuration assets, such as data actions, call flows and bots. Choose from a wide selection of existing support materials that allow you to discover and create novel solutions for your customers. Learn more Genesys Cloud CX Developer Center Give your dev team one place to go for all they need to build on the platform quickly. The Genesys Cloud CX Developer Center offers traditional resources, such as API and SDK documentation, open-source code examples and step-by-step tutorial projects. It also gives you access to easy-to-use development tools and a developer community for collaborating with experts. Learn more Genesys Cloud CX Dev Community Join the discussion in a forum curated by developer evangelists and contributors to the core Genesys Cloud CX platform. Use the forum to engage with experts on best practices, functional capabilities and common issues. And learn from your peers. Learn more Consume flexibly Three plans Choose from three simple Genesys Cloud CX pricing plans, based on the capabilities you need. Learn more Add-on bundles Need a flexible option? Add digital channels and workforce management bundles to Genesys Cloud CX 1 or Genesys Cloud CX 2 plans, if you need them. Everyone in your organization can have access to the additional capabilities, or you can limit access to specific users. Learn more Billing options Choose the billing option that works best for you: billing based on named users, concurrent users or at an hourly rate for the total duration of time users are logged into your Genesys Cloud CX solution. Voice services Use convenient and flexible voice services. Make it simple by using our VoIP telephony service, Genesys Cloud CX Voice or keep your existing cloud carrier service by choosing Bring Your Own Carrier (BYOC). Learn more Unified communications Unified communications and collaboration (UCC) capabilities are included with the Genesys Cloud CX all-in-one solution. You can use them to replace aging PBX systems and unify collaboration across the enterprise — or integrate with popular UCC solutions from Microsoft, Cisco, Zoom and others. Learn more TRUST WITH TRANSPARENCY You need to trust the cloud solutions and platforms you use. That’s why we openly seek and publish information about protection and performance. SECURITY Security is always our top priority. We ensure your data is protected at all times and we’re constantly innovating to keep it that way. PRIVACY Your data is safe and you have full control over it. We stay on top of the latest privacy developments so that doesn’t change. COMPLIANCE Regular audits and certifications ensure our cloud service meets a wide range of standards and compliance regulations. TRANSPARENCY Easily go online anytime to see our security policy and performance — operational status, availability metrics and incident history. SIX REASONS TO CHOOSE GENESYS CLOUD CX Grow globally without limitations, rapidly deploy innovations, empower your employees — and more. Discover six reasons why Genesys Cloud CX is the platform for you. Read the article WE HAVE OPTIONS TO FIT YOUR NEEDS VIEW THE NATIVE CAPABILITIES OF GENESYS CLOUD CX Get a robust set of features out of the box and add more as needed. Explore all you can do with the native capabilities of Genesys Cloud CX. Learn more MANAGE MORE COMPLEXITY WITH GENESYS MULTICLOUD CX Designed with the world’s largest brands in mind, Genesys Multicloud CX powers contact centers and digital transformation at any scale. Learn more EXPLORE PRICING OPTIONS FOR GENESYS CLOUD CX Purchase only the capabilities you need using our flexible pricing options. If you want to scale down or upgrade at any time, we make it easy. Learn more EXPLORE ALL YOU CAN DO WITH GENESYS CLOUD CX Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading solution for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall. Request a demo to see what Genesys Cloud CX can do for you. Welcome back Not You? Oops! We have your personal email. LevelC-LevelVPDirectorManagerPrincipalEngineer / ArchitectConsultantAnalystPartnerStaffUnknownFunctionClaimsCollectionsContact Center ManagementCustomer ExperienceCustomer ServiceEcommerce/Digital ChannelsFinanceHuman ResourcesInfluencerInformation TechnologyIT ArchitectureIT InfrastructureIVRMarketingOperations / Process ManagementProduction ManagementPurchasingSalesUnknownState/ProvinceIndustryBankingBusiness ServicesCapital MarketsCommunicationsConsumer ProductsDefense & IntelligenceEducation & Non-ProfitEnergy & UtilitiesEntertainmentGovernmentInsuranceLife SciencesLogisticsManufacturingPayorsProvidersRetailersTravel & HospitalityRetail BankingOtherLevel of InterestJust researchingGathering business requirementsComparing solutionsReady for a conversationNumber of Agent Seats1-2021-5051-100101-300301-500501-1000>1000No Contact CenterDon't Know Yes. Keep me informed via email or telephone regarding Genesys information. I'd like someone to reach out to me By providing your information, you agree to our privacy policy. THANK YOU FOR YOUR INTEREST. We’ll contact you directly to set up a date and time that works with your schedule. +1.888.436.3797 CONTACT US * Professional Services * Support * Select Region * Site Map * Blog PRODUCTS * Genesys Cloud CX * Genesys Multicloud CX * Genesys DX COMPANY * Newsroom * Sustainability * Leadership * Community * Careers * Legal ABOUT GENESYS Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Copyright © 2021 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription | LIVE ASSISTANCE HOW CAN WE HELP YOU TODAY? Chat with Sales Schedule a Demo Customer Care Genesys Careers Powered by LIVE ASSISTANCE