www.freemanco.com
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63.164.100.76
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Submitted URL: https://www.freemanco.com/store/faqs#contactUS
Effective URL: https://www.freemanco.com/store/faqs
Submission: On March 14 via manual from US — Scanned from DE
Effective URL: https://www.freemanco.com/store/faqs
Submission: On March 14 via manual from US — Scanned from DE
Form analysis 6 forms found in the DOM
POST /store/cartridges/miniCart/;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/miniCart/miniCart.jsp.removeCommerceItemFromCart#
<form method="post" action="/store/cartridges/miniCart/;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/miniCart/miniCart.jsp.removeCommerceItemFromCart#" id="removeCommerceItemFromCart"><input name="_dyncharset"
type="hidden" value="UTF-8"><input name="_dynSessConf" type="hidden" value="4589517954249369986">
<input type="hidden" id="removalCommerceIdsStr" name="removalCommerceIdsStr">
<input name="/atg/commerce/order/purchase/CartModifierFormHandler.removeItemFromOrder" type="hidden" value="removeItemFromOrder"><input name="_D:/atg/commerce/order/purchase/CartModifierFormHandler.removeItemFromOrder" type="hidden" value=" ">
<input name="_DARGS" type="hidden" value="/store/cartridges/miniCart/miniCart.jsp.removeCommerceItemFromCart">
</form>POST /store/cart/summary;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/freemanPopup/pop-email-cart.jsp
<form method="post" action="/store/cart/summary;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/freemanPopup/pop-email-cart.jsp" id="tansferOrderForm" class="form-horizontal" novalidate="novalidate"><input
name="_dyncharset" type="hidden" value="UTF-8"><input name="_dynSessConf" type="hidden" value="4589517954249369986">
<div class="modal-body mCustomScrollbar _mCS_1 mCS_no_scrollbar" data-mcs-theme="dark" style="height: 1020px;">
<div id="mCSB_1" class="mCustomScrollBox mCS-dark mCSB_vertical mCSB_inside" style="max-height: 1015px;" tabindex="0">
<div id="mCSB_1_container" class="mCSB_container mCS_y_hidden mCS_no_scrollbar_y" style="position:relative; top:0; left:0;" dir="ltr">
<div class="email-cart-body">
<div class="email-cart-content">
<p>Fill out the form below to send your cart to another user to review, edit, or purchase.</p>
<p>Once the user has reviewed the cart and completed checkout, ownership of the order will return back to you in your order history.</p>
<p>Please note that items currently in your cart will no longer be available to you once the cart transfer request is sent.</p>
</div>
<hr class="email-cart-line">
<div class="email-cart-form">
<div class="email-cart-booth clearfix">
<p>BOOTH</p>
<var name="orderLockedBoothKey" value=""></var>
</div>
<div class="email-cart-detail">
<div class="row">
<div class="col-lg-6 col-md-6 col-sm-6 col-xs-6 padding-right-7">
<p>BOOTH WIDTH</p>
<input name="boothWidth" id="transferBoothWidth" type="tel" value="" class="numberic_input"><input name="_D:boothWidth" type="hidden" value=" ">
</div>
<div class="col-lg-6 col-md-6 col-sm-6 col-xs-6 padding-left-7">
<p>BOOTH DEPTH</p>
<input name="boothDepth" id="transferBoothDepth" type="tel" value="" class="numberic_input"><input name="_D:boothDepth" type="hidden" value=" ">
</div>
</div>
<div>
<p>FROM</p>
<input type="text" value="" disabled="true">
<input name="/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.transferFromProfileId" id="transferFromProfileId" type="hidden" value="103628997"><input
name="_D:/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.transferFromProfileId" type="hidden" value=" ">
<input name="/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.fromEmail" id="transferFromEmail" type="hidden" value=""><input name="_D:/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.fromEmail"
type="hidden" value=" ">
</div>
<div class="input-placeholder-light">
<p>TO</p>
<input name="toEmail" id="transferToInput" placeholder="Recipient Email" type="text" value=""><input name="_D:toEmail" type="hidden" value=" ">
<input name="/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.toEmail" id="transferToDspInput" type="hidden" value=""><input name="_D:/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.toEmail"
type="hidden" value=" ">
</div>
<hr class="email-cart-line">
<div class="background-grey">
<p>SUBJECT</p>
<input type="text" value="Review Requested: would like you to review a cart for " disabled="true">
<input name="/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.subject" type="hidden" value="Review Requested: would like you to review a cart for "><input
name="_D:/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.subject" type="hidden" value=" ">
</div>
<div class="background-grey">
<p>PERSONALIZED MESSAGE</p>
<input name="_D:/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.personalizedMessage" type="hidden" value=" "><textarea maxlength="500"
name="/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.personalizedMessage" id="email-cart-textarea" rows="32" cols="30" style="height: 345px;"></textarea>
</div>
</div>
</div>
</div>
</div>
<div id="mCSB_1_scrollbar_vertical" class="mCSB_scrollTools mCSB_1_scrollbar mCS-dark mCSB_scrollTools_vertical" style="display: none;">
<div class="mCSB_draggerContainer">
<div id="mCSB_1_dragger_vertical" class="mCSB_dragger" style="position: absolute; min-height: 30px; top: 0px;">
<div class="mCSB_dragger_bar" style="line-height: 30px;"></div>
</div>
<div class="mCSB_draggerRail"></div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
<div class="cont-action">
<input name="/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.orderId" type="hidden" value=""><input name="_D:/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.orderId" type="hidden" value=" ">
<input name="/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.showKey" type="hidden" value=""><input name="_D:/atg/commerce/order/purchase/TransferOrderFormHandler.transferBean.showKey" type="hidden" value=" ">
<span>
<input type="button" class="btn cancle js-close-cart-transfer" value="Cancel" data-dismiss="modal" aria-label="Close">
</span>
<span>
<input name="/atg/commerce/order/purchase/TransferOrderFormHandler.transferOrder" id="transferOrderBtn" type="submit" value="Send Cart" class="btn btn-default send"><input
name="_D:/atg/commerce/order/purchase/TransferOrderFormHandler.transferOrder" type="hidden" value=" ">
</span>
</div>
</div>
<input name="_DARGS" type="hidden" value="/store/cartridges/freemanPopup/pop-email-cart.jsp">
</form>POST /store/cartridges/miniCart/;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/miniCart/miniCart.jsp.miniCartUpdateItemForm#
<form method="post" action="/store/cartridges/miniCart/;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/miniCart/miniCart.jsp.miniCartUpdateItemForm#" id="miniCartUpdateItemForm"><input name="_dyncharset"
type="hidden" value="UTF-8"><input name="_dynSessConf" type="hidden" value="4589517954249369986">
<input name="/atg/commerce/order/purchase/CartModifierFormHandler.setOrderByCommerceId" type="hidden" value="setOrderByCommerceId"><input name="_D:/atg/commerce/order/purchase/CartModifierFormHandler.setOrderByCommerceId" type="hidden" value=" ">
<input name="_DARGS" type="hidden" value="/store/cartridges/miniCart/miniCart.jsp.miniCartUpdateItemForm">
</form>POST /store/wish-list;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/freemanPopup/pop-share-wishlist.jsp
<form method="post" action="/store/wish-list;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/freemanPopup/pop-share-wishlist.jsp" id="shareGiftForm" class="form-horizontal"><input name="_dyncharset" type="hidden"
value="UTF-8"><input name="_dynSessConf" type="hidden" value="4589517954249369986">
<div class="modal-body mCustomScrollbar _mCS_3 mCS_no_scrollbar" data-mcs-theme="dark" style="height: 1020px;">
<div id="mCSB_3" class="mCustomScrollBox mCS-dark mCSB_vertical mCSB_inside" style="max-height: 1015px;" tabindex="0">
<div id="mCSB_3_container" class="mCSB_container mCS_y_hidden mCS_no_scrollbar_y" style="position:relative; top:0; left:0;" dir="ltr">
<div class="email-cart-body">
<div class="email-cart-content">
<p>This feature enables you to share a Wish List with the recipient(s) of your choice.</p>
<p class="content-italic">* If the recipient(s) do not receive an email within 2 minutes after clicking the form send button, please ask them to check their spam folder or make sure you entered the correct email address .</p>
</div>
<hr class="email-cart-line">
<div class="email-cart-form">
<div class="email-cart-booth clearfix">
<p>BOOTH</p>
<span id="shareNumberError" class="error-msg" style="display: none;">Please enter a valid booth number.</span>
</div>
<div class="email-cart-detail">
<div>
<p>FROM</p>
<input type="text" value="" disabled="true">
<input name="/atg/commerce/gifts/ShareWishlistFormHanlder.fromEmail" type="hidden" value=""><input name="_D:/atg/commerce/gifts/ShareWishlistFormHanlder.fromEmail" type="hidden" value=" ">
<p>Please enter the email address(es) where you would like the forms to be sent. Separate multiple email addresses with a comma.</p>
</div>
<div class="input-placeholder-light">
<p>TO</p>
<input type="text" name="ShareWishlistFormHanlder.shareEmail" id="shareToInput" placeholder="Recipient Email(s)" maxlength="250" class="limit-area">
<input name="/atg/commerce/gifts/ShareWishlistFormHanlder.shareEmail" id="shareToDspInput" type="hidden" value=""><input name="_D:/atg/commerce/gifts/ShareWishlistFormHanlder.shareEmail" type="hidden" value=" ">
<span id="shareEmailError" class="error-msg" style="display: none;">Please enter a valid email address.</span>
<span id="shareEmailMaxError" class="error-msg hide">Email Address cannot exceed 250 characters</span>
</div>
<hr class="email-cart-line">
<div class="background-grey">
<p>SUBJECT</p>
<input type="text" value=" has shared a Wish List with you for the " disabled="true">
<input name="/atg/commerce/gifts/ShareWishlistFormHanlder.subject" type="hidden" value=" has shared a Wish List with you for the "><input name="_D:/atg/commerce/gifts/ShareWishlistFormHanlder.subject" type="hidden" value=" ">
</div>
<div class="background-grey">
<p>PERSONALIZED MESSAGE</p>
<input name="_D:/atg/commerce/gifts/ShareWishlistFormHanlder.personalizedMessage" type="hidden" value=" "><textarea maxlength="500" name="/atg/commerce/gifts/ShareWishlistFormHanlder.personalizedMessage" id="email-gift-textarea"
rows="32" cols="30" style="height: 345px;"></textarea>
</div>
</div>
</div>
</div>
</div>
<div id="mCSB_3_scrollbar_vertical" class="mCSB_scrollTools mCSB_3_scrollbar mCS-dark mCSB_scrollTools_vertical" style="display: none;">
<div class="mCSB_draggerContainer">
<div id="mCSB_3_dragger_vertical" class="mCSB_dragger" style="position: absolute; min-height: 30px; top: 0px;">
<div class="mCSB_dragger_bar" style="line-height: 30px;"></div>
</div>
<div class="mCSB_draggerRail"></div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
<div class="cont-action">
<span>
<input name="/atg/commerce/gifts/ShareWishlistFormHanlder.wishlistId" id="shareGiftId" type="hidden" value=""><input name="_D:/atg/commerce/gifts/ShareWishlistFormHanlder.wishlistId" type="hidden" value=" ">
<input name="/atg/commerce/gifts/ShareWishlistFormHanlder.wishlistName" id="shareWishlistName" type="hidden" value=""><input name="_D:/atg/commerce/gifts/ShareWishlistFormHanlder.wishlistName" type="hidden" value=" ">
<input name="/atg/commerce/gifts/ShareWishlistFormHanlder.submit" id="shareGiftBtn" type="submit" value="Send" class="btn btn-default send"><input name="_D:/atg/commerce/gifts/ShareWishlistFormHanlder.submit" type="hidden" value=" ">
</span>
<span>
<input type="button" class="btn cancle js-close-cart-transfer" value="Cancel" data-dismiss="modal" aria-label="Close">
</span>
</div>
</div>
<input name="_DARGS" type="hidden" value="/store/cartridges/freemanPopup/pop-share-wishlist.jsp">
</form>POST /store/search;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/header/searchbox.jsp
<form method="post" autocomplete="off" action="/store/search;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/header/searchbox.jsp" id="global-search" class="col10 col-md-2 col-sm-2 switch-width-one "><input
name="_dyncharset" type="hidden" value="UTF-8"><input name="_dynSessConf" type="hidden" value="4589517954249369986">
<div class="dropUp">
<button class="btn btn-default dropdown-toggle" type="button">
<i id="filter-selected" class="button-text" data-category-id="">All</i>
<span class="entypo triangle-down icon"></span>
</button>
<ul class="dropdown-Menu list-unstyled">
<li data-category-id="">All</li>
<li data-category-id="22">Shows</li>
</ul>
</div>
<input id="head-type-ahead" maxlength="50" type="search" name="Ntt" placeholder="Find a show" class="searchInput 1" style="margin-left: 87px;">
<i id="global-search-submit" class="entypo search searchIcon"></i>
<div id="existShow" style="display: none" value="false"></div>
<div id="type-ahead-catefilter" class="hidden"></div>
<!-- Typeahead Container -->
<div class="typeahead-container">
<div class="main">
<ul class="terms">
</ul>
</div>
<!-- <div class="detail">
<div class="products">
<h2>
Top Results for <strong>Ohi</strong>
</h2>
<ul class="clearfix">
<li class="col-xs-4"><a href="javascript:;"> <img
class="img-responsive" src="store/../../img/img_demo.png"
alt="Ohi"> <span>Ohio Barstool - Red,Whit...</span>
</a></li>
<li class="col-xs-4"><a href="javascript:;"> <img
class="img-responsive" src="store/../../img/img_demo.png"
alt="Ohi"> <span>Ohi</span>
</a></li>
<li class="col-xs-4"><a href="javascript:;"> <img
class="img-responsive" src="store/../../img/img_demo.png"
alt="Ohi"> <span>Ohio Barstool - Red,Whit...</span>
</a></li>
<li class="col-xs-4"><a href="javascript:;"> <img
class="img-responsive" src="store/../../img/img_demo.png"
alt="Ohi"> <span>Ohi</span>
</a></li>
<li class="col-xs-4"><a href="javascript:;"> <img
class="img-responsive" src="store/../../img/img_demo.png"
alt="Ohi"> <span>Ohio Barstool - Red,Whit...</span>
</a></li>
<li class="col-xs-4"><a href="javascript:;"> <img
class="img-responsive" src="store/../../img/img_demo.png"
alt="Ohi"> <span>Ohi</span>
</a></li>
</ul>
</div>
</div> -->
</div>
<!-- Typeahead Container End -->
<!-- Search History -->
<div class="history-container">
<div class="title clearfix hidden-xs">
<span class="pull-left">Your Recent Searches</span> <a class="pull-right" href="javascript:;">Clear Search History</a>
</div>
<div class="title-top visible-xs">Your Recent Searches</div>
<ul class="history-list">
</ul>
<div class="title-bottom visible-xs">Clear Search History</div>
</div>
<div class="hidden" id="hideParam" data-repository-id="103628997" data-is-transient="true"></div>
<!-- Search History End -->
</form>POST /store/liveOps.jsp;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/header/header.jsp.chatForm
<form method="post" action="/store/liveOps.jsp;jsessionid=T_yJoPXKSYFrDtQ_GWq_XhbNNwnkMV3fM_oL32hh.node2?_DARGS=/store/cartridges/header/header.jsp.chatForm" style="display: none"><input name="_dyncharset" type="hidden" value="UTF-8"><input
name="_dynSessConf" type="hidden" value="4589517954249369986">
<input name="/freeman/chat/ChatFormHandler.startChat" id="chatFormSubmit" type="submit"><input name="_D:/freeman/chat/ChatFormHandler.startChat" type="hidden" value=" ">
<input name="_DARGS" type="hidden" value="/store/cartridges/header/header.jsp.chatForm">
</form>Text Content
{"event":"get-showstatus","showStatus":"Not Within Context of Show"}
×
Your session timed out due to inactivity. Please refresh the page by closing the
modal and try again.
OK
×
On a Smartphone?
While we are continuously working to add more features for smartphones, to
ensure your request turns out just right, please use a desktop, laptop or tablet
and visit www.freemanco.com/store.
Questions? Contact our award-winning customer support team right from your
phone.
Call Email
×
On a Smartphone?
While we are continuously working to add more features for smartphones, to
ensure your request turns out just right, please use a desktop, laptop or tablet
and visit www.freemanco.com/store.
Questions? Contact our award-winning customer support team right from your
phone.
Call Email
×
On a Smartphone?
While we are continuously working to add more features for smartphones, to
ensure your request turns out just right, please use a desktop, laptop or tablet
and visit www.freemanco.com/store.
Questions? Contact our award-winning customer support team right from your
phone.
Call Email
×
Freeman Courtesy Message
If you require a rotator provided by Freeman, we recommend ordering early.
Removing this rotator from your cart will update your rotator provider from
Freeman to Exhibitor.
Are you sure you want to remove the Freeman rotator and update your rotator
provider to Exhibitor?
No, thanks
Yes
OK
*You will have the opportunity to update your booth size before checking out.
SHOPPING CART
x
Item has been removed from the cart
×
×
OK
×
Freeman Courtesy Message
The color of the drapes on the table you've selected does not match the color of
the drapes in your cart.
Would you still like to add this table to your cart?
No, I want to change colors
Yes, Add Table to Cart.
OK
*You will have the opportunity to update your booth size before checking out.
×
OK
×
OK
Your cart has been sent to .
Please remind them to accept the cart for review.
×
TRANSFER CART
Fill out the form below to send your cart to another user to review, edit, or
purchase.
Once the user has reviewed the cart and completed checkout, ownership of the
order will return back to you in your order history.
Please note that items currently in your cart will no longer be available to you
once the cart transfer request is sent.
--------------------------------------------------------------------------------
BOOTH
BOOTH WIDTH
BOOTH DEPTH
FROM
TO
--------------------------------------------------------------------------------
SUBJECT
PERSONALIZED MESSAGE
WISH LIST
×
Share List |
Continue Shopping
Manage Wish List
SHARE WISH LIST
This feature enables you to share a Wish List with the recipient(s) of your
choice.
* If the recipient(s) do not receive an email within 2 minutes after clicking
the form send button, please ask them to check their spam folder or make sure
you entered the correct email address .
--------------------------------------------------------------------------------
BOOTH
Please enter a valid booth number.
FROM
Please enter the email address(es) where you would like the forms to be sent.
Separate multiple email addresses with a comma.
TO
Please enter a valid email address. Email Address cannot exceed 250 characters
--------------------------------------------------------------------------------
SUBJECT
PERSONALIZED MESSAGE
Item has been removed from the wish list
×
The shared Wish List has been sent.
×
Wish List name has been updated.
×
Item has been moved to the cart
×
Item has been added to cart.
×
Only 4 products can be compared at once. Please remove an item from the Compare
Tray to compare a new item.
OK
*
All
* All
* Shows
Your Recent Searches Clear Search History
Your Recent Searches
Clear Search History
* CONTACT
CONTACT
VIEW FAQ
CHAT NOW
CONTACT US
* LOGIN
LOGIN
SEARCH
* Show Home
* Shop Products & Services
* Manage Your Orders
* Show Information
*
SHOP PRODUCTS & SERVICES
SUBMIT YOUR ORDER FORMS
*
MANAGE YOUR ORDERS
Order From Previous Show
Orders & Invoices
*
SHOW INFORMATION
SUBMIT YOUR ORDER FORMS
*
SHOW SITE SERVICES
*
* SHOW HOME
* MANAGE YOUR ORDERS
Order From Previous Show Orders & Invoices
* SHOW INFORMATION
SUBMIT YOUR ORDER FORMS
1. Home
2. Search
FREQUENTLY ASKED QUESTIONS
Products & Services Ordering, Invoicing, & Payments Event Process Other Top
Questions Contact Us
PLEASE NOTE THAT PRODUCTS AND SERVICES OFFERED BY FREEMAN VARIES BY EVENT.
REFERENCE SHOP PRODUCTS & SERVICES FOR A FULL LIST OF PRODUCTS & SERVICES BEING
OFFERED BY FREEMAN ON YOUR EVENT.
WE HAVE MULTIPLE RESOURCES TO HELP YOU BE SUCCESSFUL AT YOUR SHOW INCLUDING
INFORMATION ON ORDERING FROM FREEMAN, INVOICING, PAYMENT PROCESSING,
CANCELLATION POLICIES, AND TAX INFORMATION.
FROM STRATEGY AND PLANNING TO GETTING SETUP AND RETURNING HOME, WE WANT TO HELP
YOU BE SUCCESSFUL IN YOUR EVENT. LEARN HOW TO EXHIBIT LIKE AN EXPERT AND OTHER
QUESTIONS RELATED TO PREPARING FOR, SETTING UP, AND DISMANTLING YOUR EXHIBIT AT
YOUR EVENT.
Products & Services
Ordering, Invoicing, & Payments
Event Process
Other Top Questions
Contact Us
PLEASE NOTE THAT PRODUCTS AND SERVICES OFFERED BY FREEMAN VARIES BY EVENT.
REFERENCE SHOP PRODUCTS & SERVICES FOR A FULL LIST OF PRODUCTS & SERVICES BEING
OFFERED BY FREEMAN ON YOUR EVENT.
WE HAVE MULTIPLE RESOURCES TO HELP YOU BE SUCCESSFUL AT YOUR SHOW INCLUDING
INFORMATION ON ORDERING FROM FREEMAN, INVOICING, PAYMENT PROCESSING,
CANCELLATION POLICIES, AND TAX INFORMATION.
FROM STRATEGY AND PLANNING TO GETTING SETUP AND RETURNING HOME, WE WANT TO HELP
YOU BE SUCCESSFUL IN YOUR EVENT. LEARN HOW TO EXHIBIT LIKE AN EXPERT AND OTHER
QUESTIONS RELATED TO PREPARING FOR, SETTING UP, AND DISMANTLING YOUR EXHIBIT AT
YOUR EVENT.
ON THIS PAGE:
General Products General Products Graphics & Fabric Backwall Exhibits Graphics &
Fabric Backwall Exhibits Material Handling & Freeman Transportation Material
Handling & Freeman
Transportation Shipping Internationally Shipping Internationally
Flooring Flooring Lead Retrieval Lead Retrieval Plumbing Plumbing
Electrical Electrical Lighting Lighting Priority Empty Container Return Labels
Priority Empty Container Return
Labels
GENERAL PRODUCTS
1. I'M UNABLE TO LOCATE THE ITEM I'D LIKE TO RENT FOR MY BOOTH.
If you're unable to locate an item or service using the search feature found at
the top of the page of FreemanOnline, please contact us for assistance.
2. DO I NEED TO ORDER SHIPPING AND MATERIAL HANDLING FOR THE ITEMS I ORDERED
ONLINE?
No, you do not need to order shipping and material handling for items you’ve
ordered from Freeman. Shipping and material handling of these items is included
in the rental price.
3. WHICH SEATING WILL WORK WELL WITH THE COUNTER, BISTRO, OR BAR TABLE I'VE
ORDERED?
Any item with stool in the name will pair perfectly with a counter, bistro, or
bar table that is about 42" in height.
When looking at individual stool dimensions, some stools will capture the height
from the floor to the seat of the stool and some will capture from the floor to
the top of the back of the stool.
4. WHAT'S INCLUDED IN MY BOOTH?
On the Show Home page, scroll down to find the What's Included In Your Booth
link under Show Information. You may also select What's Included in Your Booth
at the top of the page on all products & services pages.
5. ARE THE PRICES LISTED ONLINE FOR RENTAL OR PURCHASE?
The prices listed online are to rent the items for the duration of the show.
This price will include delivery of these items to your booth during move-in and
removal from your booth during move-out.
We do offer some items for purchase such as fabric backwall graphics and other
signage. These will be identified as ‘for purchase’.
We recommend that you order your items online by the discount deadline to
receive the best price.
6. WHY CAN'T I SEE THE PRICING?
You must be logged in to see pricing. Select Login in the upper right hand
corner of the page. On the login page, enter your Username and Password or
Create an Account if you do not have an account on FreemanOnline.
7. HOW DO I GET A CUSTOM BOOTH DESIGNED AND INSTALLED?
Visit our Contact Us page and select Request Consultation so we can help you
create a custom exhibit for your event.
8. CAN I INSTALL MY EXHIBIT MYSELF?
This depends on the union / labor jurisdictions for your show. Find this on
FreemanOnline by selecting your show, then scrolling down to find the link to
the Forms & Brochures page, and locate the Union / Labor Jurisdictions form.
FLOORING BACK TO TOP
1. IS INSTALLATION AND REMOVAL INCLUDED WHEN I ORDER FLOORING FROM FREEMAN?
Yes. Delivery, installation, and removal are all included in the rental price of
our flooring options. You will not need to order additional labor or material
handling to have this item delivered and installed at your booth.
2. DOES CARPET INCLUDE PADDING?
Carpet ordered from Freeman does not include padding, although it may be ordered
separately by selecting the Shop Products & Services tile, then navigate to
Flooring > Padding & Protective Plastic Covering.
3. DO I NEED CARPET PADDING OR PLASTIC COVERING WITH MY FLOORING?
Carpet padding and plastic covering are not required with your flooring.
We recommend ordering carpet padding or double carpet padding for the comfort of
your employees and attendees in your booth.
Plastic covering is provided for custom size carpets to help keep your carpets
clean before the show opens and is available to order for standard size flooring
by selecting the Shop Products & Services tile, then navigate to Flooring >
Padding & Protective Plastic Covering. Freeman will remove the plastic covering
before the show opens.
4. THE SMALLEST CARPET SIZE I SEE IS STILL TOO LARGE FOR MY BOOTH SPACE. WHERE
DO I ORDER CARPET IN MY BOOTH'S SIZE?
If your booth space is smaller than 10' x 10', you can still order a 10' x 10'
option. Add special instructions during checkout noting your booth size in the
part, and we will cut or fold this carpet to fit your space.
5. I NO LONGER SEE THE COLOR I WANTED TO ORDER. HOW CAN I ORDER THE COLOR I
WANT?
Ordering early gives you access to a wider selection of colors and options. Our
options are reduced after the discount deadline date to ensure quality and
supply.
ELECTRICAL BACK TO TOP
1. CAN I DO MY OWN ELECTRICAL WORK?
This depends on the union / labor jurisdictions for your show. Select your show,
then scrolling down to find the link to the Forms & Brochures page, and locate
the Labor Jurisdictions.
2. HOW CAN I SAVE MONEY AND FRUSTRATION WHEN ORDERING ELECTRICAL SERVICES?
The easiest way to save money is to submit your order before the discount price
deadline. If an electrical layout is needed for your order, submit with your
order by the discount deadline to be eligible for discount pricing. Orders
received after the deadline may be subject to a 50% charge increase because of
the behind-the-scenes planning required to distribute power.
Ensure you work within the local labor union’s rules and regulations which have
been implemented to avoid safety issues and other problems. While it may seem
simple to plug in lights and equipment, it is not uncommon for exhibit or
non-electrical staff to overload circuits. Trouble calls can become expensive
when it takes time to find the source of a problem.
If you are unsure about the type or amount of labor you need, please feel free
to Contact Us for direction, or place a “will-call” order before the discount
price deadline date. You will only incur a charge if labor is dispatched to your
booth, but you will have secured the advance pricing.
If you do end up needing labor, you will need to check in with the electrical or
service desk. Be sure to check in as soon as you know you need labor, not the
time you want the electricians in your booth. This will help to avoid delays as
we can schedule accordingly.
Lastly, if you have any disputes, you will want to try to resolve these at the
show site. It is much easier to discuss electrical issues when both parties can
physically review the installation.
3. HOW MUCH WATTAGE SHOULD I ORDER?
To estimate the amount of wattage you should order for your event:
Review a layout of your exhibit, noting all the items in it that require power.
Consider lighting, computer equipment, and your own product. Are you bringing or
renting any a/v equipment or ordering catering services that might need power?
Will you be using a lead retrieval machine? If it’s an item that plugs into a
standard wall outlet found in a home or office (in North America), it will
require 110/120-volt power. 208- or 480-volt power is generally used for
machinery or industrial cooking devices and is ordered by single- or three-
phase.
Next, mark the voltage and wattage or amperage (100 watts = 1 amp) of each piece
of equipment at its location in the booth. This information should be provided
on a name plate or stamp usually located on the back or bottom of the equipment.
For lighting, loads are dictated by the wattage of the bulbs. Arm lights
included with Freeman exhibit packages use 200-watt bulbs. Keep in mind that you
need to order power for any lighting within your booth unless the lights are
ordered directly from the Electrical Department (those listed under Electrical &
Utilities on the Products & Services page).
Finally, total the wattage for the 120-volt devices in each area and select an
outlet that meets or exceeds that total. Separate outlets should be ordered for
each piece of equipment and/or each power location to help minimize
tripping/power outages. It is always safer to slightly overestimate your power
requirements. Wattage or amperages cannot be combined for 208- or 480-volt
apparatus. Please order separate outlets for each.
If you have trouble verifying the wattage or amperage of your items, you can
check our Electrical Services Usage Guide for estimated wattages for common
items used at trade shows or call your rental company/ caterer for specifics
4. WHERE DO I ORDER ELECTRICAL FOR MY BOOTH?
If Freeman is the official service provider for electrical at your event, you
will want to order electrical by clicking the Shop Products & Services tile,
then navigating to Utilities > Electrical Outlets. You will provide your Booth
Information and On-Site Contact Information before selecting the electrical
outlets for your booth so we will be able to assist you at show site.
If Freeman is not the official service provider for electrical, Freeman may have
the electrical contractor’s information under Non-Freeman Services at the bottom
of the Products & Services page. If you do not see any electrical ordering
information listed here, please contact your show organizer for information on
how to order.
5. DO I NEED TO ORDER ELECTRICAL LABOR FOR MY BOOTH?
If Freeman is the official service provider for electrical at your event,
electrical installations must be performed by Freeman union labor. Labor is
required for any electrical work over and above the delivery of outlets to the
back wall of inline booths. Labor orders will automatically be input upon
receipt of an electrical layout for under carpet installation (floor work) or to
connect any 208 volt or higher services (hook up). Dismantle labor for
electrical services is calculated at 50% of the installation time since much of
the work is performed on a mass basis after booths are removed from the exhibit
hall.
To order electrical labor when Freeman is the official service provider for
electrical, click the Shop Products & Services tile, then navigate to Labor and
select Electrical – Installation Labor.
If Freeman is not the official service provider for electrical, Freeman may have
the electrical contractor’s information under Non-Freeman Services at the bottom
of the Products & Services page. If you do not see any electrical ordering
information listed here, please contact your show organizer for information on
how to order.
6. WHERE WILL MY POWER BE LOCATED IN MY BOOTH? WHERE DO I UPLOAD MY ELECTRICAL
LAYOUT?
In-line and peninsula booths will find their main power source on the floor
somewhere along the rear drape line of their booth. If you are in an island
booth or you want electrical somewhere other than the rear of your booth, you
will need to submit an electrical layout to let us know where you would like
your main power source and any additional outlets to be placed within your
booth.
A good electrical layout or floor plan includes a simple overhead view of your
booth indicating the locations and load of each electrical outlet as well as the
orientation of your booth within the show. The layout should be to scale and
provide specific measurements to each outlet along with surrounding aisle or
booth numbers to ensure accuracy. For island booths, a main power location must
also be indicated as it is the location from which other outlets are fed.
When a layout, electrical order, and payment information have been received in
advance, Freeman makes every effort to ensure that the floor work is complete
before you arrive so there is no delay in assembling your booth. Once flooring
has been laid, installing or changing electrical services becomes much more
difficult and potentially costly. Ensuring your electrical layout is clear and
detailed helps to save you time and expenses.
If Freeman is the official service provider for electrical at your event, when
you place an electrical order, you are given three options for providing your
electrical layout during checkout:
* a. All at the back of my booth (for inline and peninsula booths only)
* b. Easy Grid - use our easy grid to provide orientation and place your
ordered outlets on a digital grid to create a floorplan
* c. DIY - upload or email your own floorplan that includes outlet locations
7. IS THE PRICE FOR POWER PER DAY?
Outlet prices are for the entirety of the event.
8. WHAT IS 24-HOUR POWER AND DO I NEED IT?
Many facilities are energy conscious and therefore turn off power overnight
during show days. At the earliest, power is turned off ½ an hour after the show
closes and restored no later than ½ an hour before the show opens the following
day.
24-hour power is power that is continuously on 24 hours per day and does not
turn off at night.
If your exhibit includes refrigeration equipment, an aquarium, or a programmable
apparatus that depends on uninterrupted power, you should consider ordering
24-hour service. Power is usually not turned off during move-in or move-out.
9. WHERE DOES THE POWER COME FROM?
Depending on the facility, the power can come from overhead catwalks, floor
ports, columns, wall outlets or a combination of these sources. Please check
with the electrical contractor for information specific to your event.
10. WHEN WILL MY OUTLETS BE INSTALLED?
If we have your order, payment, and floor plan (if required) on file, then we
will typically install your electrical outlets and any required wiring before
you arrive. If you have ordered carpet with Freeman, we will install your
electrical services before your carpet is installed.
11. WHEN WILL MY POWER BE TURNED ON?
Power is only guaranteed to be installed before the show opens. If Freeman is
allowed early access to the facility, power is normally ready the first day of
move-in for exhibitors, but any special requests such as temporary chain motor
power, programming machinery, or testing equipment should be noted in your order
comments.
12. HOW MANY PLACES WILL I HAVE TO PLUG IN? HOW MANY THINGS CAN I PLUG IN AT
ONCE?
For planning purposes, you should assume that there will only be one connection
point per outlet ordered. Power strips can provide additional sockets, but you
will want to note that having more places to plug in does not mean you will have
additional power.
For example, if you order a 500-watt outlet and plug in a light with four
100-watt bulbs, any lighting or equipment now plugged into a second socket may
not exceed the 100 additional watts.
Power strips are designed to trip at 1500 watts (or 15 amps), for safety
purposes. Using a power strip with a 2000-watt (20 amp) outlet will reduce it to
a 1500-watt outlet.
All orders exceeding 120 volt/20amps provide one connection point only, cannot
accommodate power strips, and require labor for installation.
13. CAN I BRING MY OWN EXTENSION CORDS AND POWER STRIPS?
Exhibitors may use their own extension cords and power strips under the
following conditions:
The equipment must be 3 wire, 14 gauge minimum with a ground.
The extension cords must be flat if they are to be laid under carpet. (Labor is
required to lay the cords.)
All power strips must have circuit protection.
14. CAN I RUN MY EXTENSION CORDS UNDER THE CARPET MYSELF?
For safety reasons, exhibitors are not able to run any electrical wiring under
any type of floor covering or where they may be concealed within a booth
structure. The show’s electrical contractor is liable for electrical
installations and therefore must perform all floor or booth work.
GRAPHICS & FABRIC BACKWALL EXHIBITS BACK TO TOP
1. I HAVE SOME QUESTIONS BEFORE PLACING A GRAPHIC ORDER?
If you have any questions concerning Freeman produced graphics, please Contact
Us, or complete the Get Support on Exhibit Graphics and a Freeman Representative
will reach out within 1 business day.
2. CAN FREEMAN ASSIST ME WITH CREATING GRAPHIC ARTWORK FOR MY BOOTH?
Yes. We are happy to help you create your graphic artwork. Please Contact Us, or
complete the Get Support on Exhibit Graphics and a Freeman Representative will
reach out within 1 business day.
3. WHAT ARE THE SPECIFICATIONS I MUST FOLLOW WHEN SUBMITTING MY GRAPHICS FILES?
Please review our graphic guidelines for specifications.
4. IS THE PRICE OF FABRIC BACKWALL EXHIBITS FOR PURCHASE OR RENTAL?
The custom fabric graphic and carrying case that is included in your order is a
purchase and yours to keep after the show for future Freeman shows. The frame
and other items delivered as part of your order are rental only. Please
reference our Fabric Backwall Purchase Facts Sheet for additional information.
5. CAN I KEEP THE CUSTOM FABRIC BACKWALL GRAPHIC AFTER A SHOW?
Yes, you can keep the custom fabric backwall graphic. Freeman will dismantle the
fabric from the rental frame, pack it into the included carrying case and leave
it in the booth for you to take with you. Inform your Freeman representative of
your wishes to keep the fabric. Please reference our Fabric Backwall Purchase
Facts Sheet for additional information.
6. I ALREADY HAVE A GRAPHIC FROM A PREVIOUS EVENT. CAN I ORDER JUST THE FRAME?
Yes. If you are utilizing your Freeman Fabric Backwall custom graphic that was
previously purchased, you can place an order for Frame Only under Exhibit
Packages. We encourage you to ship the fabric to the advanced warehouse using
the Advance Warehouse and Fabric Backwall labels for quick identification by our
on-site crew for installation prior to your arrival.
If electing to hand carry your fabric, please arrive 24 hours before the
published final day of exhibitor move in and we will be happy to install the
fabric for you. Please reference our Fabric Backwall Ownership Facts Sheet for
additional information.
7. IS AN ELECTRICAL OUTLET INCLUDED WITH MY FABRIC BACKWALL EXHIBIT ORDER?
One electrical outlet is included with the fabric backwall exhibit order to
power the lights with your fabric backwall exhibit. Electrical for other items
should be ordered through the official electrical vendor.
8. CAN I ORDER THE FABRIC BACKWALL FRAME FOR A SHOW WHERE ANOTHER COMPANY IS THE
GENERAL CONTRACTOR?
The fabric backwall frame is an exclusive Freeman product and is only available
where Freeman is the official contractor.
9. CAN I INSTALL A MONITOR ON MY FABRIC BACKWALL?
Yes, you can install a monitor not exceeding 55” to your fabric backwall. Keep
in mind attaching the monitor to your fabric will leave a hole in the fabric. If
you are re-using your fabric the monitor will need to be hung in the exact
location as it was before.
Coordinate with your Freeman Exhibitor Support Specialist for adding a bracket
and obtaining event pricing for the additional accessory. The monitor and labor
will need to be ordered directly with the designated AV show contractor.
LEAD RETRIEVAL BACK TO TOP
1. *WHAT IS LEAD RETRIEVAL?
Lead retrieval is a method of capturing and processing sales leads generated at
an event. Tools vary by provider and may include a badge scanner, attendee list,
or mobile app for exhibitors to share their information.
2. DOES FREEMAN OFFER LEAD RETRIEVAL SERVICES?
On select shows, Freeman provides lead retrieval services through our trusted
partner Convention Data Services (CDS). To see if CDS Lead Retrieval is
available from Freeman for your show, please check your show's Products &
Services.
3. I HAVE QUESTIONS ABOUT CDS LEAD RETRIEVAL, WHO CAN I TALK TO?
If CDS Lead Retrieval is available on your show, you may contact CDS by calling
1-800-746-9734, Monday through Friday, 9:00 am to 5:00 pm EST
LIGHTING BACK TO TOP
1. DO I NEED TO ORDER LIGHTING?
No, the exhibit hall will be lit with the existing facility lighting. Additional
lighting can dramatically change the impact of an exhibit, no matter the size,
and used effectively, can emphasize specific areas of a booth or highlight
products. An exhibit may also appear dark and uninviting if the surrounding
booths are lit and yours is not.
2. CAN I HANG MY OWN LIGHTS?
10’ x 10’ booths with pop-up displays (displays that can be assembled in less
than 30 minutes without tools) can hang their own lights and plug them in
without ordering labor. Typically, exhibitors can hang up to 4 lights themselves
as long as they require no more than 20 amps in total, but it is best to clarify
with our Exhibitor Support team.
If a decorating company (including Freeman) has been contracted to install a
display, electrical labor is required to install the lights. Due to union
contracts, only the local union is allowed to install electrical equipment.
Please refer to the local union labor jurisdictions for your event for any
additional questions.
3. DO I NEED TO ORDER POWER FOR MY LIGHTING?
Exhibitors ordering Freeman Electrical Services lighting (lighting listed on the
Freeman “Utilities & Electrical” page for your show) do not need to order power
as it is included in the rental. If you are supplying your own lighting or
renting lights from another company, you will need to order power. Labor may
also be required to hang your lights.
4. DO I NEED TO ORDER LABOR TO PLUG IN MY LIGHTS OR EQUIPMENT?
Most 120-volt connections do not require labor. Exhibitors are welcome to plug
in their own standard office devices. Labor is required for all 208-volt or
480-volt connections and if lights or equipment need wiring or if electrical
cords are to be run under the carpet or in concealed areas to ensure that all
electrical codes and building rules are met.
MATERIAL HANDLING & FREEMAN TRANSPORTATION BACK TO TOP
1. WHAT IS THE DIFFERENCE BETWEEN MATERIAL HANDLING AND SHIPPING?
Shipping
* - Transport of your materials from your origin to the shipping dock of the
advance warehouse or event venue before the show.
* - Transport of your materials from the event venue to your destination after
the show.
Material Handling
* - Transport of your materials from the shipping dock of the advance warehouse
or event venue to your exhibit space.
* - Storage of empty containers.
* - Transport of your materials from your exhibit space to the transportation
vehicle.
2. HOW DO I ESTIMATE MY MATERIAL HANDLING?
This service is automatically done for all freight that is shipped in for the
show and doesn't need to be ordered. We recommend that you estimate the material
handling costs in order to accurately budget for your show.
Find material handling information and pricing on FreemanOnline by selecting
your show, clicking the Shop Products & Services tile, and then navigating to
Material Handling & Labels.
You can find shipping addresses on the Show Contacts page and shipping dates on
the Show Schedule page.
3. WHAT IF I NEED TO ACCESS MY FREIGHT DURING THE EVENT?
Accessing your freight during an event is considered access storage and is
typically used for giveaways, extra machine parts, etc. This service is only
available at show site at the Freeman Service center.
4. I'M IN BUSINESS AND MY NEEDS ARE MORE SPECIALIZED. WHY SHOULD I USE FREEMAN
TRANSPORTATION?
Freeman Transportation® was designed to provide exclusive attention and
execution on tradeshow and event shipping. Our entire infrastructure of
personnel and transportation providers are dedicated entirely to this market
segment, and therefore the expertise and service provided is developed to meet
each and every shipping requirement in the industry. We provide a high level of
hands on management from the time of pickup to the time it arrives at your booth
space. The same level of oversight is provided on the return. We truly
understand the requirements and nuances associated with shipping into and out of
Freeman shows.
5. WHAT IS STANDARD GROUND SHIPPING?
Standard Ground shipping handles freight shipments ranging from 1 lb. to 3,000
lbs. When the item you need shipped or transported weighs more than 3,000 lbs.
other service may be more suitable and more economically competitive. Our
Freight specialists are qualified and ready to provide those options that are
best suited for your unique requirements.
6. DO I HAVE TO CALL OTHER TRANSPORTATION PROVIDERS FOR AIR OR EXPEDITED
SERVICES, OR CAN FREEMAN HANDLE ALL MY REQUIREMENTS?
Freeman is a single-source provider and can accommodate all of your shipping
needs, whether domestic or international. It is not necessary to contact other
transportation options for air or international services.
7. CAN I ESTIMATE THE WEIGHT OF MY SHIPMENT?
It is important to determine the most accurate weight for the freight items you
are shipping. Your shipping quote will be based on the weight that you provide.
Your shipment will be reweighed by Freeman using certified weight scales and the
rate will be adjusted based on the actual weight. If the weight you initially
provide is accurate, the quote you receive will be the actual shipping cost
reflected, providing no other unknown shipping requirements are determined.
8. WHAT IS A BILL OF LADING (BOL)? HOW IMPORTANT IS USING FREEMAN'S PAPERWORK?
Freeman has arranged competitive all-inclusive shipping rates because of the
volume of shipments we process through our transportation providers. If our BOL
and paperwork is modified or not used, you could jeopardize the opportunity to
receive our most competitive and negotiated shipping rates. Please ensure you
only utilize the shipping documentation provided by Freeman. In addition, this
documentation must be given to the driver of the transportation company making
your pickup. Again, not using our paperwork could result in more hassles and
unexpected shipping costs.
9. IS THERE A FEE FOR RESIDENTIAL SERVICES?
Yes, there are residential delivery fees that apply to freight shipping which
are primarily assessed on pickups provided at non-commercial locations. This
includes apartments, residences, farms, estates, remote locations, and possibly
schools and churches. The cost to ship can also change when delivering to a
limited-access location (i.e. construction sites, military bases, camps, and
storage-unit facilities). Be sure to ask your Freeman customer service
representative if you are unsure if your location would fall into one of the
above categories.
10. HOW FAR IN ADVANCE DO I NEED TO SCHEDULE A PICKUP?
Depending on the time of scheduling and your corresponding time zone, we will
attempt to arrange for same-day pickup. It is recommended to always speak to a
representative at the Freeman Customer Service Center for special arrangements
and urgent scheduling. Please allow a 4-hour window of time for freight pickup,
and note that most shipping companies make pickups in the afternoon, and reserve
the mornings for making freight deliveries.
11. DO I NEED TO BE PRESENT AT TIME OF PICKUP?
Someone should be onsite at time of pickup that is authorized to administer the
Freeman documentation and tender the shipment to the transportation company. If
the driver arrives at the pickup location and either the freight is not ready or
there is no one available to sign the BOL, the driver will not normally wait.
The pickup must then be re-dispatched, which could include a re-delivery fee in
order to cover the extra time and miles.
12. ARE TRANSIT TIMES GUARANTEED? HOW ARE CLAIMS HANDLED?
If your freight arrives and is either damaged or missing pieces, it is important
to document the exceptions on the transportation provider's delivery receipt so
that the issues are accurately and timely documented for claim resolution. A
claim must be filed as quickly as possible and within 15 days of receipt. The
best option is to contact the Freeman Transportation® service center at
800-995-3579. The customer service agent can provide all necessary documentation
and assist in the claims process.
13. WHO WILL TRANSPORT MY SHIPMENT?
Freeman tenders your shipment through a qualified carrier network that is
selected based on experience and reliability in transporting exhibit materials.
Our network consists of a small dedicated carrier group as opposed to most
transportation brokers working through hundreds or even thousands of carriers.
The driver of the selected carrier will identify themselves as picking up on
behalf of Freeman.
14. ARE YOUR RATES FINAL AND CERTAIN?
Your shipping quote is based on the information provided to our Freeman customer
service center at the time of booking. Any change or difference in the weight,
size, or location, can result in a change in final shipping costs. To ensure
that your shipping rates stay in line as originally quoted, be sure that you
provide the Freeman service center with the most accurate weight and description
of your shipment.
15. WHAT HAPPENS IF I RECEIVE A BILL DIRECTLY FROM THE CARRIER?
Contact our customer service department at 1-800-995-3579 so that we can contact
the carrier to void their additional billing. This usually occurs when Freeman's
BOL is not used at the time of pickup.
PLUMBING BACK TO TOP
1. DO PLUMBING SERVICES REQUIRE LABOR?
Yes, every plumbing service ordered requires labor and materials for
installation. These charges are not included in the rental cost of any service
and are billed as actuals once performed / installed at show-site.
2. WHAT ARE THE ADDITIONAL CHARGES FOR AIR, WATER, OR DRAIN LINES?
Additional footage for air, water or drain lines are required to install the
service from the nearest accessible plumbing port to the location indicated on
an exhibitor layout. The price of the service itself does not include the line
it takes to install it, like how an electrical outlet does not include the
extension cord needed to install it. These “material charges” are required for
installation of a service ordered.
3. MY BOOTH IS A 20’X20’ BOOTH. HOW CAN I BE CHARGED WITH 25’ OF ADDITIONAL
FOOTAGE?
Additional footage of air, water or drain line is billed as needed to install
any service from the nearest port to a given booth. There may not be a utility
port within a given booth space, so this additional footage is billed in direct
relation to how far the nearest port is located to the spot an exhibitor
indicates they need a service within their booth space.
4. WHAT’S THE DIFFERENCE BETWEEN A WATER AND DRAIN LINE AND A FILL AND DRAIN?
Water lines are run to a piece of equipment, cycle through the equipment, and
then drained back into the utility port via a drain line. About 90% of the time,
water lines require a corresponding drain line for this reason.
Fill and drain services are one-time fill and drain of a vessel like a tank or
vat; there is not a constant flow of water in this case that can be turned
on/off like a sink.
5. I ORDERED ONE AIR OUTLET AND THREE ADDITIONAL CONNECTIONS BRANCHING FROM THE
MAIN OUTLET. WHY WAS I BILLED DIFFERENTLY?
Our plumbing contractor allows one additional air line per air outlet ordered as
long as that additional connection is within 15’ of the original air outlet.
Anything outside this footage would be billed as a full price outlet. It is a
1:1 ratio, outlet: additional connection, based on these parameters.
6. WHAT SIZE HOSES AND CONNECTIONS DO YOU OFFER FOR AIR, WATER, AND DRAIN LINES?
Our standard sizes are as follows, but we can accommodate most needs;
* Air – ¼”
* Water – ½”
* Drain – 1”
For air lines, we typically ask what CFM (Cubic Fett Measurement) is required
for an exhibitor equipment. This usually dictates the air line and connection
size
* ¼” connection size is up to 20 cfm
* ½” connection size is up to 60 cfm
* ¾” connection size is up to 110 cfm
* 1” connection size is up to 180 cfm (generally need ramping to prevent
tripping hazard)
PRIORITY EMPTY CONTAINER RETURN LABELS BACK TO TOP
1. WHAT ARE PRIORITY EMPTY CONTAINER RETURN LABELS?
On select shows, we offer Priority Empty Container Return Labels as a service to
exhibitors who wish to receive their empty packing materials faster at the end
of show to speed up their move out.
There are only a limited number available at each eligible show, so order yours
on the Products & Services page of your event before they sell out. Some
additional Priority Empty Container Return Labels may be available at the
service desk at show site.
2. WHY WOULD I ORDER PRIORITY EMPTY CONTAINER RETURN LABELS?
We carefully plan the tear down of every show to make it as safe and efficient
as possible. However, we recognize that some exhibitors may have urgent
commitments such as travel plans or family needs that require an expedited
departure. Priority Empty Return is an option for those exhibitors and the fee
is in place to ensure only those in need opt for this ancillary service.
3. HOW FAST WILL I RECEIVE MY EMPTY CONTAINERS WHEN I ORDER THESE LABELS?
You'll receive your empty containers first, not to exceed two hours from show
close, guaranteed.
4. HOW MANY PRIORITY EMPTY CONTAINER RETURN LABELS DO I NEED?
You'll need one label for each carton, case, crate, or skid / pallet you used to
ship your booth to the event. Any container without its own label will not
receive priority return. Use these labels instead of the standard empty labels
to ensure priority service.
5. HOW DO I RECEIVE MY PRIORITY EMPTY CONTAINER RETURN LABELS?
At Show Site, a Freight Operations floor supervisor will deliver your
pre-ordered Priority Empty Container Return Labels to your booth.
6. WHAT IF I DON'T PURCHASE PRIORITY EMPTY CONTAINER RETURN LABELS?
Priority Empty Container Return Labels are optional.
You will still receive your containers at the originally scheduled time based on
your placement on the show floor. Visit the Freeman Service Center during the
event for more information. The complex process of disassembly and move-out of
an event is carefully choreographed taking several factors into consideration.
7. WHY CAN I PURCHASE PRIORITY LABELS FOR ONE OF MY BOOTHS BUT NOT THE OTHERS?
On select shows, due to the complexity of the show floor we can only offer a
limited number of Priority Empty Container Return Labels for each section of the
show. Available Priority Labels for each booth depend on which section of the
show floor they're located in, so labels may be available for one of your booths
but not for others.
8. HOW DO I PURCHASE PRIORITY LABELS FOR EACH OF MY BOOTHS?
Priority Labels may only be purchased for one booth at a time. Once you complete
checkout for your current booth, you will be able to add Priority Labels for
another booth to your cart.
9. WHAT IF PRIORITY LABELS ARE SOLD OUT?
If labels are sold out online some additional Priority Empty Container Return
Labels may be available at the service desk at show site.
SHIPPING INTERNATIONALLY BACK TO TOP
1. WHAT IS AN IMPORTER OF RECORD?
The U.S. Government requires that an individual or company take responsibility
for importations into the U.S. Freeman is not the Importer of Record.
2. DOES THE IMPORTER OF RECORD HAVE TO BE A U.S. COMPANY?
No, non-U.S. companies can be Importers of Record. A customs form 5106 must be
completed by the Customs Broker and submitted to customs on behalf of the
importer. Customs will assign a Foreign Port Assign Number which will be the
Importer of Record number, however, if a foreign company has a Foreign Port
Assign Number on file with customs, it is NOT possible to obtain another number;
nor is it possible to obtain the number from Customs. The foreign company MUST
provide the Foreign Port Assign Number that they have been assigned.
3. WHAT IS A POWER OF ATTORNEY FORM AND IS IT REQUIRED FOR CUSTOMS CLEARANCE?
A Power of Attorney form is required for any shipment coming into the U.S. for
which a Customs Broker will be making an entry. The Customs Broker is NOT
allowed to make clearance without this form. The Vice President of the importing
company (either U.S. or Non-U.S.) and the Corporate Certification on the back of
the Power of Attorney must be completed by a different "Officer of the
Corporation". Yes, two different signatures are required.
4. HOW LONG BEFORE THE SHOW MOVES IN DO I NEED THE FREIGHT IN THE APPROPRIATE
CITY?
Because of increased lead times due to homeland security regulations, plan on
having cargo arrive in the final city of destination at least 5 business days
prior to move in. For ocean freight, ten business days prior to move in is a
good idea.
5. WILL I INCUR ADDITIONAL CHARGES WITH THE AIRLINES AND SS LINES FOR THIS
EARLIER ARRIVAL?
Yes, you will probably incur additional charges for the extended lead time;
however, the number of inspections by customs is up dramatically and not
planning enough time might cause delays that are irreversible.
6. DOES CUSTOMS TREAT TRADE SHOW MERCHANDISE WITH ANY PREFERENCE?
No, all goods cleared through U.S. Customs go through the same process with no
deference to time requirements.
7. WHAT IF MY GOODS ARE NOT CLEARED BY THE MOVE IN DATE?
It is highly suggested that you bring a provisional shipment (partial) with you
in your luggage to ensure that you have enough to show in your booth.
8. CAN I SHIP FOOD IN MY CARGO?
New U.S. Government Bio-Terrorism Laws require that all importers of food must
be registered prior to December 12, 2003. If you put candy in your shipment, it
will require compliance with the new laws and most likely will not clear as you
will not have the required information on the U.S. partner of the candy company.
We suggest that you purchase any food locally that will be distributed at your
booth.
9. CAN I SHIP ALCOHOL IN MY CARGO?
All liquor requires an Alcohol, Tobacco and Firearms department license. If you
do not have a license, do not ship any alcohol.
10. WHAT ARE THE CUSTOMS ENTRY TYPES?
There are 4 possible entries for trade shows in the United States.
* Permanent duty paid entry - All goods are cleared, duty is paid, and the
importer may do as they wish with the cargo.
* TIB or Temporary Import Bond - Only good for items which will absolutely be
re-exported. If goods are not re-exported, they are subject to penalty of
double the duty up to the full value of the merchandise.
* Carnet - ATA Carnet is applied for in the country of export. Goods are duty
free but MUST be re-exported.
* Trade Fair Entry - Only for shows which are Registered U.S. Trade Fairs under
the law (not all shows qualify).
Goods can stay in bond for up to 90 days after the close of the show. They can
be transferred into Permanent entries, exported, put in a bonded warehouse, or
destroyed.
11. WHAT ARE THE SOLID WOOD PACKING MATERIALS (SWPM) REGULATIONS?
In a final rule published in the Federal Register on September 16, 2004, the
U.S. Department of Agriculture (USDA) amended its regulations with the goal of
decreasing the risk of introducing plant pests into the United States. USDA has
adopted the international standard for wood packaging material (WPM) that was
approved by the International Plant Protection Convention (IPPC) on March 15,
2002. The IPPC standard calls for most WPM to be either heat treated or
fumigated with methyl bromide in accordance with the Guidelines and marked with
an approved international mark certifying that treatment. The final rule, which
became effective on September 16, 2005, will affect all persons using wood
packaging material in connection with importing goods into the United States.
ON THIS PAGE:
* General General
* Ordering Ordering
* Invoicing & Payments Invoicing & Payments
* Tax Tax
GENERAL
1. WHAT IS YOUR RETURN/CANCELLATION POLICY?
We are committed to providing the best experience for our customers, even when a
cancellation occurs. We take the worry out of the process by providing
transparent terms for refunds on products and services ordered online or through
one of our team experts. You can find our most current cancellation policy here:
Cancellation Policy: Event Cancellations and Exhibitor Cancellations
ORDERING BACK TO TOP
1. HOW DO I ORDER FROM FREEMAN?
Once you've logged in, navigate to your show, and then click on the Shop
Products & Services tile on the show landing page to view all available
products.
Make sure to order online by the discount deadline to receive a discount on
select items!
2. I'M A THIRD PARTY. HOW DO I ORDER FOR MY CLIENT?
When creating your user account, make sure to identify your company as a 3rd
party user (EAC), instead of using your client's login.
After logging in, select or search for your show on the Dashboard, then assign
yourself as the third party for your client by going to the Shop Products &
Services, and selecting the orange text 'Third Party Ordering' to the right of
the page.
3. WHAT SHOULD I ORDER FOR MY BOOTH?
First, you will want to see if any items are already included in your booth
space. You can do this by selecting your show, then selecting "What's Included
In Your Booth" on the show home page under Show Information.
* - Some common orders include:
* - Tables, seating, a wastebasket, and carpet
* - Accessories to display products or brochures
* - A TV or laptop to demonstrate or to show presentations
* - Electrical and/or internet service
* - Graphics and creative design work
* - Labor services for installation and dismantle
* - Shipping and Material Handling for any freight that you are shipping to the
event.
Browse the options available from Freeman by logging in, selecting or searching
for your show on the Dashboard and clicking the Shop Products & Services tile.
4. HOW DO I RETURN ORDER FORMS TO FREEMAN?
You can fax or email your completed forms back to Freeman. The correct contact
information is listed at the top left corner of each form or submit using the
link on the Method of Payment form.
Note: Order online instead of using order forms for a deeper discount.
5. I NEED TO CHANGE MY ORDER.
If you want to add an additional item, you can place your order online and
checkout.
If you need to change or remove an item you already ordered, please Contact Us.
INVOICING & PAYMENTS BACK TO TOP
1. I HAVE QUESTIONS ABOUT MY INVOICE. WHAT SHOULD I DO?
Contact Us. We’re aware of some invoicing discrepancies caused by our new
platform transition. Correcting any invoice issues is a top priority for
Freeman. We deeply appreciate your patience as we diligently work toward a
seamless experience for you.
2. WHY AM I GETTING INVOICES BEFORE MY SHOW STARTS?
In the past, Freeman issued full invoices on the day of your event. Now, you
receive an invoice each time an order is placed. Freeman transitioned to a new
invoicing platform to deliver clearer invoices and facilitate easier payment for
you. Click here for more information.
3. I RECEIVED MULTIPLE INVOICES. WHAT DO I DO?
If you feel you have received multiple invoice by mistake, please Contact Us. In
the past, Freeman issued full invoices on the day of your event. An invoice is
now received for each order/payment; consolidating orders will reduce the number
of invoices you receive.
4. I HAVEN’T RECEIVED MY REFUND. WHO DO I CONTACT?
Refunds process may take up to 45 days. We know this is critical for your
business and we don’t take this issue lightly. We deeply appreciate your
patience as we work through this. If you have any concerns, Contact Us.
5. I HAVE AN INCORRECT CHARGE. WHO DO I CONTACT?
We know this is critical for your business and we don’t take this issue lightly.
We deeply appreciate your patience as we work through this. If you have any
concerns, Contact Us.
6. I HAVE A NEGOTIATED MSA/SOW/CREDIT TERMS, HOW DOES THAT IMPACT THIS PROCESS?
We are following the obligations outlined in your contract. Payment is required
within the negotiated timeframe; however, that timeframe begins when you receive
your invoice. In the past, Freeman issued full invoices on the day of your
event. Now, you receive an invoice each time an order is placed, a service is
rendered, or an advance payment is required. For example, if you order chairs 3
weeks prior to an event, your invoice payment period will begin at that time.
7. WHY DID FREEMAN CHANGE HOW AND WHEN THEY INVOICE?
We made this transition to deliver clearer invoices and facilitate easier
payment for our customers and exhibitors. We deeply appreciate your patience as
we diligently work toward a seamless experience for you.
8. WHY CAN’T I SEE OR ACCESS MY INVOICE?
If you can’t view an invoice you believe you should see, please make sure you
are logged in using the correct account information that was associated to the
event. If you need assistance, Contact Us.
9. IS THE PRICE IN USD OR CAD?
If the event is taking place in the United States, the price will be in USD. If
the event is taking place in Canada, the price will be in CAD.
10. HOW DO I PAY BY CHECK OR WIRE TRANSFER?
When placing your order, select your primary method of payment as your preferred
option and provide a credit card as a back-up method of payment. Your card will
not be charged as long as your primary method of payment is received prior to
show open and covers all charges to your booth.
TAX BACK TO TOP
1. MY BUSINESS IS LOCATED OUTSIDE THE US. WHY ARE YOU CHARGING ME TAX?
The United States of America (“USA”) does not have a national sales tax or a
VAT. The tax that Freeman charges on our invoices to our customers for events
occurring in the USA is not USA federal tax, but instead state sales tax.
Consequently, exemption from the tax is not available under international tax
treaties with the USA.
USA state sales tax is levied based upon where products and/or services are used
and/or consumed. Since your company will participate / has participated in a
live event within the USA, the applicable tax laws are the sales tax laws of the
USA state in which the event occurs. Your enterprise being based in or
predominantly doing business outside the USA does not change the applicability
of the USA state’s sales tax law to your enterprise.
Freeman collects the tax on our invoices and remits it to the various
Departments of Revenue in those jurisdictions in which we operate. Should you
have any additional questions regarding the applicability of those taxes to
international customers, a list of contact information for the taxing
authorities in those states can be found here:
https://www.taxadmin.org/state-tax-agencies
2. WHICH STATE’S CERTIFICATE APPLIES?
For live events, the document(s) required will be for those of the state (or
sometimes city) in which the show takes place. Freeman’s products and/or
services are used and/or consumed at show site. Although you may have a valid
tax exemption in your home state, the applicable law is for where the show takes
place. Most states do not accept other states’ tax exemption documentation.
3. I HAVE PROVIDED YOU MY US TREASURY §501(C) DOCUMENT. WHY ARE YOU STILL
CHARGING ME TAX?
Status under §501(c) allows for exemption from US federal income tax. The tax
Freeman charges on its invoices is neither a federal tax nor an income tax but
is instead state (or other local) sales tax. As such, the states will generally
require exemption documents specific to their state. While certain states
provide eligibility for certain organizations exempt from federal income tax
under §501(c), those organizations need to apply for and obtain proof of
exemption from that state.
4. I HAVE PROVIDED YOU MY IRS FORM W-9. WHY ARE YOU STILL CHARGING ME TAX?
Form W-9 is used to assert exemption from backup withholding for US federal
income tax purposes. The tax Freeman charges on its invoices is neither a
federal tax nor an income tax but is instead state (or other local) sales tax.
As such, the states will generally require exemption documents specific to their
state.
5. I HAVE PROVIDED YOU A COPY OF MY SALES TAX PERMIT. WHY ARE YOU STILL CHARGING
ME TAX?
Your tax registration does not indicate that your company will be reselling
items you procure from Freeman in your business. If your intent is to assert
that you are reselling Freeman’s products and/or services to your customers, we
need to obtain a resale certificate from you.
Most resale certificates will include the nature of your business, what you are
purchasing from Freeman, and a certification that you will resell those products
and/or services to your customers. Simply using Freeman’s services for your
business does not constitute a tax-exempt resale. Instead, you should be
invoicing Freeman’s specific items to your customers, and presumably charging
them sales tax on Freeman’s products and/or services.
6. I HAVE PROVIDED YOU A COPY OF MY W-8-BEN-E. WHY ARE YOU STILL CHARGING ME
TAX?
Form W-8BEN-E is used to assert exemption from US federal income tax, often due
to the application of international tax treaties. The tax Freeman charges on its
invoices is neither a federal tax nor an income tax, but is instead state (or
other local) sales tax. As such, the separate US states will generally require
exemption documents specific to their state. Tax treaties with the federal
government of the United States of America do not separately address state sales
tax.
ON THIS PAGE:
* Before the event Before the event
* During the event During the event
BEFORE THE EVENT
1. HOW DO I SHIP MY FREIGHT IN FOR MY BOOTH?
First, you must choose your carrier. Freeman can provide a shipping quote by
selecting your show and clicking the Shipping tile on the show landing page or
you may choose to ship with your own selected carrier.
You can ship your freight either to our warehouse or to the show site. Shipping
addresses are available on the Show Contacts page and shipping dates are on the
Show Schedule page.
If you are shipping with an outside carrier, there is no need to inform Freeman
your freight is headed to us. Ensure your freight is properly labeled and
Freeman will provide material handling to bring your freight to your exhibit
space.
2. WHERE DO I SHIP MY FREIGHT TO?
You can ship your freight in advance to our warehouse (recommended), or to show
site during the show move-in dates for most events. The shipping dates for each
location differ.
The warehouse will accept crates, cartons, skids, trunks/cases and carpets.
Loose or pad-wrapped material must be sent directly to show site. Please Contact
Us if you want to ship oversized material that requires special equipment to the
warehouse.
Refrigerated and frozen items must be sent to show site.
Shipping addresses are available on the Show Contacts page.
3. WHAT ARE PREPAID OR COLLECT SHIPPING CHARGES?
Prepaid shipping charges designate that the transportation charges will be paid
by the exhibitor or third party.
Collect shipping charges require the company receiving the freight to pay
shipping charges. Freeman will not accept items marked as collect.
Collect shipments will be returned to the delivery carrier. To ensure that your
freight does not arrive collect, mark your bill of lading "Prepaid."
4. WHY SHOULD I SHIP TO THE WAREHOUSE INSTEAD OF SHOW SITE?
You can ship your materials up to 30 days before the event, and Freeman will
store the materials until it is time to deliver to the show site.
If you use the advance warehouse, you are given peace of mind with a
notification letting you know your materials arrived.
Your items will be delivered to your exhibit space before your scheduled move-in
starts, giving you more time to set up your exhibit.
The warehouse will accept crates, cartons, skids, trunks/cases and carpets.
Loose or pad-wrapped material must be sent directly to show site. Refrigerated
and frozen items must be sent to show site.
5. WHEN DO I SHIP MY FREIGHT IN?
Each event has a show schedule that will have specific dates for shipping.
Navigate to your show and then click on the View Show Schedule link in the show
timeline to see shipping dates
We can receive your freight at the warehouse before the show and will deliver to
your booth for you so that it's ready to be unpacked when move in begins.
You can ship to the warehouse after the deadline date and before show site
receiving begins, and a late fee may be charged.
Show site receiving is best for last minute needs, items that require
refrigeration, or uncrated, large, or special handling freight. We can receive
at show site during move in hours for the show. Check the Show Schedule page for
move in hours.
6. HOW SHOULD I PACKAGE MY ITEMS?
Materials should be packaged to protect items both internally and externally by
using containers, crates, cases and/or cartons that are skidded secured onto
pallets with banding, shrink-wrap, or breakaway adhesive. Labels should be
placed on every freight piece. Shipments are often handled and forwarded
multiple times throughout the shipping and transportation cycle. Packaging
materials in this way will ensure the safety of the items and make the delivery
of your materials to your booth more expedient. Improper packaging may decrease
or nullify the carrier's liability for damage claims or loss.
7. HOW DO I LABEL MY FREIGHT?
Proper Labeling identifies your shipment and ensures safe and timely movement.
Labels should be placed on both the long and short sides of each carton or box.
Shipping Labels should be placed on every piece of your shipment. The shipper
and consignee information must match the bill of lading information correctly,
and your labels must be legible and complete.
Event-specific shipping labels are available to print for each event for easy
labeling.
DURING THE EVENT BACK TO TOP
1. WHAT SHOULD I BRING WITH ME TO SHOW SITE?
You will want to bring:
* Order confirmations for all products & services ordered
* Copies of what you have shipped, how it was shipped, and tracking numbers.
* Outbound shipping information including your carrier, and address to be
shipped to.
* Permanent markers for writing on empty container labels.
2. WHAT DO I DO WHEN I ARRIVE AT SHOW SITE?
When you arrive at the show site, you will want to visit your exhibit space and
check that everything is there. If you shipped any items to our warehouse, you
will want to compare each item to your shipping records. If you ordered
electrical services or carpeting, you'll want to verify these items have been
installed.
Freeman furnishings will arrive according to the show schedule. The show
delivery schedule is posted at the Exhibitor Service Center, as well as other
locations throughout the hall. If anything is missing from your booth, please
call or visit the Exhibitor Service Center.
If you ordered exhibitor supervised labor, please check in at the labor desk to
retrieve your labor when you’re ready.
Note: Labor is only guaranteed at the start of the day.
3. DO I NEED TO CHECK IN AT THE ON-SITE EXHIBITOR SERVICE CENTER?
There is no need to check in with the Exhibitor Service Center upon your
arrival. However, please feel free to stop by, or give us a call, if there is
something with which we can assist you with.
If you ordered Exhibitor Supervised Labor for your booth, you will need to check
in at the Labor Desk to retrieve your labor.
4. WHAT QUESTIONS CAN THEY ANSWER FOR ME AT THE ON-SITE EXHIBITOR SERVICE
CENTER?
We primarily receive questions about orders, shipments, services, labor, invoice
balance, empty stickers, material handling, and loading.
If we don't know the answer, we'll work to figure it out.
5. WHEN WILL MY ITEMS THAT WERE SHIPPED IN ADVANCE TO THE WAREHOUSE ARRIVE IN MY
BOOTH?
Those items that you shipped to the warehouse by the warehouse deadline date
should be in your booth by the time you arrive on your first day of move-in.
6. WHAT IF MY SHIPMENTS ARE NOT IN MY BOOTH?
If all your items that were shipped to the warehouse are not in your booth by
the first day of your move-in, bring your tracking and shipping information to
the Exhibitor Service Center. To save time and steps, you can also call the
Service Center at the number listed on the Show Contacts page.
First, we will determine if the shipment has been received. If the shipment has
not been received, Freeman representatives will help you track it. Or, if you
prefer, you can track the shipment yourself.
7. WHEN WILL MY CARPET AND FURNISHINGS ARRIVE IN MY BOOTH?
If you ordered carpet through Freeman, it should be in your booth on the first
day of move-in. If you’ve ordered carpet and plan to include electrical make a
note in both orders that electrical must be installed before carpet. This will
ensure that the electrical is installed prior to carpet installation regardless
of provider.
Freeman furnishings will arrive according to the show schedule. The show
delivery schedule is posted at the Exhibitor Service Center, as well as other
locations throughout the hall.
8. CAN I MOVE MY OWN FREIGHT TO MY BOOTH?
This depends on the union / labor jurisdictions for your show. Find this on
FreemanOnline by selecting your show, then scrolling down the landing page to
find Forms & Brochures, and locate the Labor Jurisdictions link.
9. HOW DO I PROTECT MY MATERIALS AFTER THEY ARE DELIVERED TO THE SHOW OR BEFORE
THEY ARE PICKED UP AFTER THE SHOW?
There may be a lapse of time between the delivery of your shipment(s) to your
booth and your arrival. The same is true for the outbound phase of the show -
the time between your departure and the actual pick-up of your materials. During
these times, your materials will be left unattended. We recommend that you
arrange for a representative to stay with your materials or that you hire
security services to safeguard your materials.
10. WHAT HAPPENS TO MY EMPTY CONTAINERS DURING THE SHOW?
Pick up your empty stickers from the Exhibitor Service Center or from Freeman
employees on the show floor. Place a sticker on each empty container with your
company name and booth number.
Labeled containers will be picked up periodically and stored in non-accessible
storage during the show.
At the close of the show, the empty containers will be returned to the booth in
random order. Depending on the size of the show, this process may take several
hours.
11. HOW DO I GET MY EMPTY CONTAINERS BACK? WHEN WILL THEY ARRIVE?
Your empty containers will be returned at the close of the show, after the aisle
carpet has been picked up.
Keep in mind it can take as many as eight hours to return all empty containers,
depending on the size of the show. Please make sure that you arrange your travel
accordingly.
12. WHEN WILL MY LABOR ARRIVE, AND HOW DO I MAKE SURE IT HAS BEEN ORDERED?
Check in at the labor desk in order to pick up your labor. You may contact the
Exhibitor Service Center to make sure your labor order has been placed.
13. DO I NEED TO CHECK IN WITH THE EXHIBITOR SERVICE CENTER AGAIN?
If you completed your outbound shipping information in advance, your Material
Handling Agreement will be delivered to your booth during the event.
If not completed in advance, then yes, you need to stop by the Exhibitor Service
Center to pick up and complete your outbound shipment paperwork.
Once your shipment is packed labeled, and ready to go, you will fill in the
piece count and return the form to the Exhibitor Service Center. This paperwork
notifies your outbound carrier that your shipment is ready to be picked up.
14. HOW DO I SHIP MY MATERIALS AFTER THE CLOSE OF THE SHOW?
Contact your preferred carrier (Freeman Transportation or other carrier of your
choosing) in advance and arrange for them to pick up your shipment. For your
convenience, show-recommended carriers will be on site to handle outbound
transportation.
Each shipment must have a completed Material Handling Agreement in order to ship
materials from the show. All pieces must be labeled individually. Complete and
submit the Outbound Paperwork in advance. Regardless of which carrier you use,
if you submit this form to Freeman in advance, we will print your shipping
labels and bring them to your booth before the show closes. You may also contact
the Freeman Exhibitor Service Center at show site for your shipping documents.
After materials are packed, labeled and ready to be shipped, the completed
Material Handling Agreement must be turned in at the Freeman Exhibitor Service
Center.
In the event your selected carrier fails to show on final move-out day, your
shipment will be rerouted to the Freeman carrier of choice.
15. WHERE DOES MY CARRIER PICK UP THE FREIGHT AT THE END OF THE SHOW?
Refer to the Quick Facts for the dismantle and move out information for your
show. For most shows, the pickup should be scheduled during move out hours from
the show site facility. The Quick Facts also lists the show site address, move
out hours, and carrier check in time.
The Quick Facts form can be found on FreemanOnline by selecting your show, then
scroll down and look on the left side of the screen for the Quick Facts link.
16. DO I NEED TO STAY TO SUPERVISE THE MOVEMENT OF MY ITEMS OUT OF MY EXHIBIT
SPACE?
If you have something valuable in your shipment, it is advised that you wait for
your carrier to arrive or hire a security guard to supervise the movement of
your items. You should also insure your valuables from the time they are shipped
from your facility until they are returned after the event. Also, do not label
boxes with the contents if they are expensive or high-tech materials (e.g.,
plasma screen, computer equipment).
However, if your Material Handling Agreement has been signed and returned to the
Exhibitor Service Center and your materials are packed and labeled properly, you
are welcome to leave the exhibit floor and Freeman will release your materials
to your outbound carrier.
17. WHEN DO I NEED TO BE SURE TO VACATE MY BOOTH SPACE?
Select your show and click the View Show Schedule page for the date and time the
show needs to be cleared. Also refer to this Show Information for the time that
your shipments need to be cleared by your outbound carrier.
ON THIS PAGE:
* General General
* Site & User Information Site & User Information
GENERAL
1. HOW DO I TO SAFELY RETURN TO EXHIBITING?
We've assembled a collection of resources with what you need to know to return
to the show floor safely and confidently. Please view here.
2. MY BOOTH NUMBER ISN'T RIGHT.
Contact Us, and we'll update it for you.
3. I NEED A QUICK REFERENCE GUIDE FOR MY EVENT.
The Quick Facts provides a quick reference on move-in dates and shipping
information. The Quick Facts can be found on your show home page under Show
Information.
For more detailed information on your event view the Show Schedule, Show
Contacts, and Shop Products & Services.
4. DO I NEED INSURANCE?
Be sure your materials are insured from the time they leave your firm until they
are returned after the show. It is suggested that exhibitors arrange all-risk
coverage. This can be done by riders to your existing policies.
5. WHAT IS A TARGETED SHOW?
When a show is targeted, it means there is a specific date and time your freight
needs to arrive if you are shipping to the show site directly. This helps ease
congestion at the dock during move-in and allows for an orderly move-in process.
If your show is targeted, you can find your target time by selecting your show,
then clicking 'Menu' in the top left corner, and then clicking "Show
Information", and then "Forms & Brochures". You will want to select the Target
Floor Plan listed under the "Shipping & Material Handling" section.
You can also use the Target Move-In Time booth search function, which can be
accessed by clicking Menu in the top left corner, then clicking Show
Information, and then Show Schedule.
6. WHAT IS A MARSHALLING YARD?
A marshalling yard is a lot or staging area for trucks to check-in for events.
This helps to prevent large lines of trucks blocking traffic around event
venues.
If your show utilizes a marshalling yard, your carrier will want to check-in at
the marshalling yard for any show site shipments. Once it is your carrier's turn
to drop off, they will be directed to the show site loading docks.
You can find the marshalling yard map and directions by selecting your show,
then finding the orange Forms & Brochures icon on the show landing page. You
will want to choose the "Marshalling Yard Map & Directions" document from the
exhibitor manual.
SITE & USER INFORMATION BACK TO TOP
1. I CAN'T FIND MY SHOW ON YOUR WEBSITE.
Locate the search bar at the top of each page and type in your show name. It's
sometimes best to use only 1 or 2 words or the show acronym, instead of the
entire show name. If you are still unable to find it, Contact Us.
2. MY LOGIN ISN'T WORKING.
If your login isn't working, first check to be sure you are entering the proper
case. All login information including both your username and password is
case-sensitive. If your login still is not working, you can click on Forgot
Username to be emailed your username. This email will also include a link to
reset your password so that you can login.
If you don't receive the email with your username, we may not have an account
for you in our system. You will need to create a new account.
3. WHAT IS MY USERNAME AND PASSWORD?
Your Freeman username and password are unique to Freeman. If you have not
already, you will register to create your own username and password. You can
have multiple accounts associated with your company, so long as each account is
created with a different email address.
If you forgot your username or don’t know if you have an existing account, you
can click on Forgot Username to be emailed your username. This email will also
include a link to reset your password so that you can login. If you don’t
receive the email with your username we may not have an account for you in our
system, and will want to create a new account.
4. I HAVEN'T RECEIVED AN EMAIL WITH MY PASSWORD.
First, you’ll want to check your junk folder to be sure this email wasn’t sent
there by mistake. If you used the “Forgot Password” tool and did not receive an
email with your password, then an incorrect username was entered. Please keep in
mind, all login information is case-sensitive including both your username and
password. Click on Forgot Username to be emailed your username first. This email
will also include a link to reset your password so that you can login.
If you do not receive an email with your username, and the email is not in your
junk folder then you will need to create a new account.
5. I CAN'T LOCATE MY COMPANY IN THE USERNAME REGISTRATION.
If you are unable to locate your company in the account registration, first try
using our helpful tool by clicking the orange "Need Help Finding Your Company"?
button. If after utilizing this tool you are still unable to locate your
company, please contact us. Your company might need to be updated in our
database.
HOW CAN WE HELP YOU?
* ORDER NOW!
Place an order for your upcoming show.
* CUSTOM EXHIBIT DESIGN REQUEST
Need a custom design for your 10x30 or larger exhibit? Our custom exhibit
team can help.
* GET SUPPORT ON EXHIBIT GRAPHICS
We can help with your exhibit graphics needs.
* SUBMIT YOUR ORDER FORMS
Submit your order forms for your upcoming show.
EXHIBITOR SUPPORT
Get the right answers, revise your order, and receive immediate support for all
your needs.
* CHAT NOW!
Get live help from a
representative.
* US OR CANADA: (888) 508-5054
INTERNATIONAL: 1 (817) 210-4869
Call or text us.
Mon - Thu 7am – 7pm CT
Fri 7am-5pm CT
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