www.copperberg.com Open in urlscan Pro
188.93.125.128  Public Scan

Form analysis
0 forms found in the DOM

Text Content

0

No products in the cart.

 * ABOUT
 * AGENDA
 * SPEAKERS
 * PARTNER
 * REGISTER

 * ABOUT
 * AGENDA
 * SPEAKERS
 * PARTNER
 * REGISTER

27 Days
18 Hours
03 Minutes
36 Seconds


PREPARE TO PREDICT: HARNESSING INTELLIGENCE FOR A NEW ERA OF SERVICE

VIRTUAL ACADEMY | 12 DECEMBER 2024 | 10:00-11:30

REGISTER









About

In the realm of field service, our “pile of junk” is data – raw, unprocessed,
and brimming with untapped potential. But with the right tools and a spark of
imagination, we can transform this data into a goldmine of predictive
intelligence, revolutionizing the way we approach service and maintenance.

The ability to anticipate failures, optimize resource allocation, and
proactively address issues before they escalate is no longer a futuristic
aspiration; it’s the key to thriving in today’s competitive landscape. Downtime
is costly, customer expectations are soaring, and the margin for error is
shrinking. To stay ahead, we must embrace the power of predictive maintenance
fueled by data-driven insights and intelligent analytics.

That’s why the Field Service Forum’s Virtual Service Academy is your gateway to
a new era of service excellence. Join us as we delve into the strategies and
technologies that are reshaping the industry, empowering you to:

 * Unlock Predictive Power: Discover how to leverage IoT, AI, and machine
   learning to transform raw data into actionable intelligence, predicting
   equipment failures before they impact operations.
 * Optimize Resource Deployment: Explore innovative techniques for efficient
   resource and workforce planning, ensuring the right technicians and spare
   parts are available at the right time, minimizing response times and
   maximizing productivity.
 * Embrace Data-Driven Decision Making: Learn how to extract meaningful insights
   from your data, enabling proactive maintenance, reducing downtime, and
   optimizing service delivery.
 * Cultivate a Culture of Innovation: Overcome organizational challenges by
   fostering a data-driven mindset, promoting knowledge sharing, and aligning
   teams around the transformative potential of predictive maintenance.

This is your chance to gain exclusive access to game-changing strategies that
will redefine how you manage your assets and installed base. Prepare to predict,
prepare to innovate, and prepare to lead the charge in this exciting new era of
field service.



Agenda

 * 10:00
 * 10:05
 * 10:30
 * 11:00
 * 11:25

10:00

Opening remarks
Lisa Hellqvist, Managing Director, Copperberg

10:05

Data-Driven Customer Care: Enhancing Experience and Building Loyalty

Discover how data can revolutionize customer care, transforming service delivery
to be more responsive and personalized. This session delves into the potential
of data insights to drive customer-centricity, enabling organizations to
anticipate needs, personalize interactions, and foster lasting loyalty. Learn
how leveraging analytics and real-time data can elevate customer experiences,
reduce churn, and build stronger relationships. Through real-world examples and
strategic insights, gain a deeper understanding of the tools and methodologies
that empower a customer-first approach in today’s dynamic marketplace.

Aymen Gatri, Director Customer Care, BU Mobile Harbor Cranes, Port Solutions,
Konecranes

10:30

Reimagining Field Service in an Era of Intelligence

GenAI is a catalyst that is swiftly changing the game for field service. It has
the potential to unlock more value for your field service operations by boosting
productivity, streamlining processes, and accelerating how you resolve customer
needs—all leading to reduced costs and better experiences. Join us for this
engaging and informative session to learn how companies are putting AI to work
for their field service teams and rethinking the possibilities for frictionless
end-to-end service management. We’ll discuss real-world applications, best
practices, and how to drive greater success with AI innovation.

Kevin Herring, Global Field Service Management GTM, ServiceNow

11:00

Power of 50 Highlight: Transforming Service with Smart Analytics – Leveraging an
extensive connected install base to revolutionize service strategies through
advanced analytics

Harness the power of your connected install base! In this session, we’ll explore
how advanced analytics can transform raw data from your equipment into
actionable insights that revolutionize your service strategies. Discover how to
identify trends, predict failures, optimize maintenance schedules, and
personalize customer service like never before. We’ll delve into real-world
examples of organizations leveraging smart analytics to improve efficiency,
reduce downtime, and enhance customer satisfaction. Learn how to unlock the full
potential of your connected assets and drive a new era of service excellence.

Matthew Rudden, VP, Global Lottery Field Services, International Gaming
Technologies

11:25

Closing remarks
Lisa Hellqvist, Managing Director, Copperberg



Speakers

MATTHEW RUDDEN

VP, Global Lottery Field Services

International Gaming Technologies

 * 

AYMEN GATRI

Director Customer Care, BU Mobile Harbor Cranes, Port Solutions

Konecranes

 * 

KEVIN HERRING

Global Field Service Management GTM

ServiceNow

 * 

LISA HELLQVIST

Managing Director

Copperberg




PARTNER 2024





© 2024 COPPERBERG AB | ALL RIGHTS RESERVED
 * 
 * 
 * 

 * News
 * Meetups
 * Virtual Sessions
 * Contact

Notifications