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Submitted URL: https://go.contentsquare.com/e3t/Ctc/2I+113/cjNv104/MWy5rQN_-GdN7Nspg6bcD9kW7RdXLG57jD0CMSn_px3qgyTW8wLKSR6lZ3pTW582qQn32vF-s...
Effective URL: https://go.contentsquare.com/digital-cx-trends-dach?utm_campaign=DACH_2021%2F12_Christmas%20Campaign_OOO%20Mails&utm_medium=e...
Submission: On December 21 via manual from FR — Scanned from FR
Effective URL: https://go.contentsquare.com/digital-cx-trends-dach?utm_campaign=DACH_2021%2F12_Christmas%20Campaign_OOO%20Mails&utm_medium=e...
Submission: On December 21 via manual from FR — Scanned from FR
Form analysis 1 forms found in the DOM
POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/2640385/783312b8-9ee8-4694-adc9-5c25d2dc9063
<form id="hsForm_783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/2640385/783312b8-9ee8-4694-adc9-5c25d2dc9063"
class="hs-form-private hsForm_783312b8-9ee8-4694-adc9-5c25d2dc9063 hs-form-783312b8-9ee8-4694-adc9-5c25d2dc9063 hs-form-783312b8-9ee8-4694-adc9-5c25d2dc9063_2537066b-3e80-44f0-b2e1-0bda8d4b7de3 hs-form stacked hs-custom-form"
target="target_iframe_783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" data-instance-id="2537066b-3e80-44f0-b2e1-0bda8d4b7de3" data-form-id="783312b8-9ee8-4694-adc9-5c25d2dc9063" data-portal-id="2640385">
<fieldset class="form-columns-2">
<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field smart-field"><label id="label-firstname-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your First name"
for="firstname-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>First name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="firstname-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" name="firstname" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="given-name" value="" data-gaconnector-tracked="true">
</div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field smart-field"><label id="label-lastname-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your Last name"
for="lastname-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>Last name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="lastname-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" name="lastname" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="family-name" value="" data-gaconnector-tracked="true">
</div>
</div>
</fieldset>
<fieldset class="form-columns-2">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your Work email" for="email-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>Work
email</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" name="email" required="" placeholder="" type="email" class="hs-input" inputmode="email" autocomplete="email" value="" data-gaconnector-tracked="true"></div>
</div>
<div class="hs_company hs-company hs-fieldtype-text field hs-form-field"><label id="label-company-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your Company"
for="company-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>Company</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="company-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" name="company" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="organization" value="" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-2">
<div class="hs_jobtitle hs-jobtitle hs-fieldtype-text field hs-form-field smart-field"><label id="label-jobtitle-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your Job Title"
for="jobtitle-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>Job Title</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="jobtitle-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" name="jobtitle" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="organization-title" value=""
data-gaconnector-tracked="true"></div>
</div>
<div class="hs_phone hs-phone hs-fieldtype-phonenumber field hs-form-field smart-field"><label id="label-phone-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your Phone number"
for="phone-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>Phone number</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="phone-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" name="phone" required="" placeholder="" type="tel" class="hs-input" inputmode="tel" autocomplete="tel" value="" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs-dependent-field">
<div class="hs_country hs-country hs-fieldtype-select field hs-form-field smart-field"><label id="label-country-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your Country"
for="country-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>Country</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><select id="country-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" required="" class="hs-input" name="country">
<option disabled="" value="">Please Select</option>
<option value="Germany">Germany</option>
<option value="Austria">Austria</option>
<option value="Korea, Republic of">Korea, Republic of</option>
<option value="Switzerland">Switzerland</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Cambodia">Cambodia</option>
<option value="Colombia">Colombia</option>
<option value="Cyprus">Cyprus</option>
<option value="Estonia">Estonia</option>
<option value="Greece">Greece</option>
<option value="Hungary">Hungary</option>
<option value="Lao People’s Democratic Republic">Lao People’s Democratic Republic</option>
<option value="Latvia">Latvia</option>
<option value="Lithuania">Lithuania</option>
<option value="Myanmar">Myanmar</option>
<option value="Nigeria">Nigeria</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="Moldova, Republic of">Moldova, Republic of</option>
</select></div>
</div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_cid hs-cid hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-cid-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your CID"
for="cid-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>CID</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="cid" class="hs-input" type="hidden" value="701SZ000001YhgJYAS" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_campaignmemberstatus hs-campaignmemberstatus hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-campaignmemberstatus-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class=""
placeholder="Enter your CampaignMemberStatus" for="campaignmemberstatus-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>CampaignMemberStatus</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="campaignmemberstatus" class="hs-input" type="hidden" value="Downloaded" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_leadsource hs-leadsource hs-fieldtype-select field hs-form-field" style="display: none;"><label id="label-leadsource-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your Lead Source"
for="leadsource-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>Lead Source</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="leadsource" class="hs-input" type="hidden" value="Marketing - Content" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_utm_campaign hs-utm_campaign hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_campaign-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your utm_campaign"
for="utm_campaign-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>utm_campaign</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_campaign" class="hs-input" type="hidden" value="DACH_2021%2F12_Christmas%20Campaign_OOO%20Mails" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_utm_medium hs-utm_medium hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_medium-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your utm_medium"
for="utm_medium-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>utm_medium</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_medium" class="hs-input" type="hidden" value="email" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_utm_source hs-utm_source hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_source-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your utm_source"
for="utm_source-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>utm_source</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_source" class="hs-input" type="hidden" value="hs_email" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_utm_content hs-utm_content hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_content-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your utm_content"
for="utm_content-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>utm_content</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_content" class="hs-input" type="hidden" value="287421487" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="hs_utm_term hs-utm_term hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_term-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="" placeholder="Enter your utm_term"
for="utm_term-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039"><span>utm_term</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_term" class="hs-input" type="hidden" value="" data-gaconnector-tracked="true"></div>
</div>
</fieldset>
<fieldset class="form-columns-1">
<div class="legal-consent-container">
<div>
<div class="hs-dependent-field">
<div class="hs_LEGAL_CONSENT.subscription_type_1208629 hs-LEGAL_CONSENT.subscription_type_1208629 hs-fieldtype-booleancheckbox field hs-form-field">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul class="inputs-list">
<li class="hs-form-booleancheckbox"><label for="LEGAL_CONSENT.subscription_type_1208629-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="hs-form-booleancheckbox-display"><input
id="LEGAL_CONSENT.subscription_type_1208629-783312b8-9ee8-4694-adc9-5c25d2dc9063_9039" class="hs-input" type="checkbox" name="LEGAL_CONSENT.subscription_type_1208629" value="true" data-gaconnector-tracked="true"><span>
<p>By checking this box, you consent to receive marketing communications related to Contentsquare products, services or events.</p>
</span></label></li>
</ul>
</div>
</div>
</div>
<legend class="hs-field-desc checkbox-desc" style="display: none;"></legend>
</div>
<div class="hs-richtext">
<p>Your data will be used by <a href="https://contentsquare.com/contentsquare-group-list/" target="_blank" rel="noopener">Contentsquare Group</a> to contact you with information related to your request, and if applicable, to marketing. For
more information, read our <a href="https://contentsquare.com/website-privacy-policy/" target="_blank" rel="noopener">Privacy Policy</a>.</p>
</div>
</div>
</fieldset>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large cta-third" value="Submit" data-gaconnector-tracked="true"></div>
</div><input name="hs_context" type="hidden"
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We and our third-party partners use cookies. Before you have given your consent, only required cookies will be deployed. By clicking on the “Accept” button you consent to the use of all our cookies. By closing this box you refuse the use of all our cookies. Visit our Cookie Policy. Cookies settings Accept All Decline All * Top CX trends * Get the full report * About the survey Menu 2024 DIGITAL CUSTOMER EXPERIENCE TRENDS Discover the trends shaping digital customer experiences and what you can do to prepare your business for 2024—and beyond. Explore the top trends ACCESS ALL 10 TRENDS x First name* Last name* Work email* Company* Job Title* Phone number* Country* Please SelectGermanyAustriaKorea, Republic ofSwitzerlandBangladeshCambodiaColombiaCyprusEstoniaGreeceHungaryLao People’s Democratic RepublicLatviaLithuaniaMyanmarNigeriaSri LankaMoldova, Republic of CID CampaignMemberStatus Lead Source utm_campaign utm_medium utm_source utm_content utm_term * By checking this box, you consent to receive marketing communications related to Contentsquare products, services or events. Your data will be used by Contentsquare Group to contact you with information related to your request, and if applicable, to marketing. For more information, read our Privacy Policy. Anchor #top-cx-trends EXPLORE THE TOP TRENDS Download the full report for use cases and best practice examples from leading brands to help you prepare for 2024. AI Personalization Immersive experiences From Chat GPT to AI-powered recommendation engines, AI has quickly become embedded into the digital experience. No surprise, then, that digital professionals predict AI will dominate customer experience in 2024. “I don't think Gen AI is going anywhere. I think we're going to get smarter about how we're going to use it, how we adopt it across all levels, what prompts to ask it, and how to think about what the follow-ons from those are. Generative AI is all the rage—It's going to be everyone’s best friend, but only if we figure out how to use it.” Sehr Thadhani, Chief Digital Officer Nasdaq Providing customers with relevant experiences tailored to their needs is kind of a no-brainer. And brands such as Netflix, Spotify and Amazon have set the bar so high customers now expect intuitive, personalized experiences wherever they go. And in 2024, it’s going to get a lot easier to do that, with real-time data and AI helping companies achieve the next level of personalization: Hyper-personalization. 71% of consumers expect customized experiences — and companies that get personalization right generate 40% more revenue. Source: Mckinsey Advances in immersive technology such as augmented reality (AR), virtual reality (AR) and 3D content are helping bridge the gap between physical and digital experiences. These technologies are already prevalent across many industries, particularly in retail and eCommerce, where they’re helping bring in-store experiences (such as trying on clothes and testing out furniture and makeup) into the digital space. “We're going to move more towards being able to understand how clothes are going to fit on you as a person through digital experiences. So whether that's scanning your body and being able to see what a product will look like on you or being able to choose a model that's your skin color or your body type.” Jasmine Baker, Consumer Insights Associate Spanx Anchor #get-report DISCOVER ALL THE TOP TEN TRENDS And how you can prepare your business for 2024—and beyond Get the full report Anchor #about ABOUT THE SURVEY This report is based on a survey of 2751 digital professionals within marketing, UX and product functions across industries globally conducted between April and October 2023. Upon signing up for Contentsquare’s flagship CX Circle events across the globe, registrants were asked “What do you think will be the biggest trend in digital experience next year?”. The data was collated and sorted using thematic analysis as a prompt for Open AI’s Chat-GPT4 tool. All data was translated and grouped into the 10 categories and sub-categories. Our primary data has been supplemented by secondary research from Statista, McKinsey, Deloitte, Forrester, Precedence Research and others. Get the full report OVERVIEW OF THE 2024 DIGITAL CUSTOMER EXPERIENCE TRENDS SURVEY 2751 Respondents 48 Countries 32% Senior leaders 68% Managers and practitioners 14 Industries Contentsquare - back to Homepage * Follow Contentsquare on Facebook * Follow Contentsquare on Twitter - X * Follow Contentsquare on Youtube * Follow Contentsquare on Instagram * Follow Contentsquare on Linkedin ©2023 Contentsquare Legal - Privacy Policy