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https://careers.usbank.com/global/en/job/UBNAGLOBAL20220031875EXTERNALENGLOBAL/Call-Center-Customer-Service-Collector---Hyb...
Submission: On September 08 via manual from US — Scanned from DE
Submission: On September 08 via manual from US — Scanned from DE
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We use cookies to offer you a better browsing experience, analyze site traffic, and personalize content. Read about how we use Cookies. Cookie Settings Cookie Settings Deny Allow Skip to main content Search job title, location or MOS code Clear text JOB CATEGORIES Search * English (Global) selected 1 suggestions are available Candidate login Saved jobs (0) * Careers home * Careers home * About us * U.S. Bank * Elavon * Benefits * Diversity, equity and inclusion * Students * Veterans * Events * Accessibility * Candidate login * English (Global) selected 1 suggestions are available CALL CENTER CUSTOMER SERVICE COLLECTOR (HYBRID- KNOXVILLE , TN) CATEGORY CUSTOMER CONTACT CENTER JOB ID 2022-0031875 LOCATION KNOXVILLE, TN, UNITED STATES POSTED DATE 08/31/2022 JOB TYPE FULL TIME Save job Apply now JOB DESCRIPTION At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. JOB DESCRIPTION Job Description We’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service and negotiation skills. You will receive 4 weeks of paid training, designed to maximize your potential from the start of your employment. Training: Monday - Friday for the 1st 4 weeks 9:00am -6:00pm EST Schedule after training: Need to be flexible as office hours are Monday - Saturday 8:00am-10:00pm EST As a Call Center Customer Service Collector, you are the first point of Contact for our customers. Responsibilities include: * Interacting with a wide variety of customers, receiving inbound calls as well as using an outbound dialer system * Provide excellent customer service, critical thinking, and remaining solution-focused throughout customer interactions * Educating and arranging repayment schedules in order to meet department goals and deadlines * Performing collection activities in accordance with state and local collections laws to collect past due customer accounts Why Should You Apply: * You’re passionate and want to make a difference in people’s lives * You like hands-on training to set you up for success * You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation * You love interacting with customers and building loyalty * You are seeking excellent training and development opportunities with higher earning potential and career advancement * You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and Employer-funded Pension Plan What is it like to be a Call Center Customer Service Collector - https://www.youtube.com/embed/mDFks9QxNvA Basic Qualifications * High school diploma or equivalent * Minimum one year of experience in collections and/or customer service activities Preferred Skills/Experience: * Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws * Strong customer service/relations skills * Ability to identify and resolve exceptions and to organize and interpret information * Good verbal and written communication skills * Problem-solving/critical thinking skills * Familiarity with Microsoft Excel * Proven time-management skills * Experience in working with targets and deadlines INDAM If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family. Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com. EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire. Save job Apply now Share this job * Share via LinkedIn * Share via Facebook * Share via twitter * Share via email SHARE JOB LINK To your colleagues or friends Cancel Copy Link GET NOTIFIED FOR SIMILAR JOBS You'll receive updates once a week Enter Email address (Required) Activate Success! Successfully subscribed for similar jobs Failure! You have already subscribed for this job Failure! Failed to subscribed for similar jobs SUCCESS! Successfully subscribed for similar jobs Ok FAILURE! Ok GET TAILORED JOB RECOMMENDATIONS BASED ON YOUR INTERESTS. Get Started profile icon COPY TEXT Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. See more Copy text DISABILITY ACCOMMODATIONS Call 800-806-7009 and say "Employee relations." We accept relay calls. U.S. Bank Recruitment (Attn: Applicant Support) BC-MN-H17B, 800 Nicollet Mall Minneapolis, MN 55402 Learn more See more PROFILE RECOMMENDATIONS See more See less See next See even more No recommendations found SIMILAR JOBS * Fraud Customer Service Representative-Onsite Coeur d' Alene, ID (Paid Training) Location Coeur d'Alene, ID, United States * Customer Experience Specialist - Onsite Portland, OR (Paid Training) Location Gresham, OR, United States * Fraud Customer Service Representative - Onsite Fargo, ND (Paid Training) (Evergreen) (Open) Location Fargo, ND, United States * Customer Experience Specialist - St. Paul Onsite Only - Paid Training Location Saint Paul, MN, United States * Inbound Fraud Specialist - Onsite - Overland Park, KS (Paid Training) (Evergreen) (Open) Location Overland Park, KS, United States * Onsite Customer Service Representative - Coeur d'Alene, ID (Paid Training) Location Coeur d'Alene, ID, United States * Onsite Customer Service Representative - Coeur d'Alene, ID (Paid Training) Location Coeur d'Alene, ID, United States * Customer Service Representative - Onsite - Fargo, ND (Paid Training) Location Fargo, ND, United States * Customer Experience Specialist - Cincinnati, OH Onsite Location Cincinnati, OH, United States See more See less See next See even more No recommendations found COPY TEXT Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. See more Copy text BENEFITS The well-being of you and your family matters. That’s why the benefits you'll receive are designed to help you boost your health, protect your financial security and give you peace of mind. Learn more See more JOBSEEKERS ALSO VIEWED * CBB Vendor Management Relationship Manager Location Remote, United States * Client Support Manager - Jacksonville, FL Location Jacksonville, FL, United States * Junior Underwriting and Customer Service Specialist with English Location Remote, Poland * Customer Service Rep - Overland Park, KS (multiple shifts available) Location Overland Park, KS, United States * Senior Software Engineer - Full stack (Java, Spring Boot) Available in 3 locations See more See less See next See even more No recommendations found Career Site Cookie Settings Personal Information * Careers home * Accessibility * U.S. Bank Company Blog * eVerify * Workforce demographics * Privacy * * * * * * U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Investment and insurance products and services including annuities are: * Not a deposit * Not FDIC Insured * May loose value * Not Bank Guaranteed * Not Insured by any Federal Government agency Credit products offered by U.S. Bank National Association and are subject to normal credit approval and program guidelines. Deposit products offered by U.S. Bank National Association. Member FDIC. ©2022 U.S. Bank 69d547c40b5441e29dac85ab84c4a9dd