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A SMARTER, SIMPLER WAY TO ACCESS PREPAID



You’ll need to create an Xfinity ID to activate your service. Your Xfinity ID
makes it easier than ever to access services, manage your account, and more.



Create an Xfinity IDALREADY HAVE ONE? LOG IN

Why do I need an Xfinity ID?


LEARN ABOUT THE BENEFITS OF YOUR XFINITY ID.

To make sure everyone gets the same smooth, secure experience, we’re requiring
all customers to create an Xfinity ID.

Creating one is quick and easy—plus, it allows you to manage your account
anytime, from anywhere, with a single login so you can:

 * Refill your services on the go.
 * Check your expiration dates.
 * Make payments.
 * Add new channel packs to your Prepaid Instant TV service.
 * Find retailers nearby.
 * Keep up with the latest offerings and promotions.




How do I know if I already have an Xfinity ID?


TRY TO CREATE ONE OR LOG IN TO FIND OUT.

If you’re not sure if you’ve already created an Xfinity ID, you have two
options:

 1. Try to create an Xfinity ID.
 2. Try to log in.

In either case, you’ll be prompted to enter your information and the system will
detect if it is already associated with an existing Xfinity ID.

If it is, we’ll prompt you to log in. There are options to help you retrieve or
change your password along the way in case you forgot yours.

If the system does not detect an existing Xfinity ID associated with your
information, just follow the instructions to create one.




Can I use my previous login info?


NO, YOU’LL NEED TO CREATE AN XFINITY ID.

In the past, you may have created an 8-digit pin that you used with your phone
number to log in to your Xfinity Prepaid Services account. You will no longer be
able to log in using that information.

To access and manage your account, you must create an Xfinity ID, which will
allow you to log in using your email address and a new password of your choice.




I forgot my Xfinity ID or password.


IF YOU FORGOT YOUR XFINITY ID OR PASSWORD, TRY THIS:

Your Xfinity ID is typically your email or mobile phone number. If you don’t
remember your Xfinity ID, you can look it up with the online lookup tool.




I’m having trouble logging in.


WE CAN HELP.

Please note that If you purchased Prepaid Internet in a store, you may need to
wait up to 48 hours before logging in for the first time.

If you’re having trouble logging in and only need to refill your service, you
can refill without logging in.

For help with other issues, please go to xfinityprepaid.com/support.




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