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Download our latest ebook, AI-Powered Customer Service Automation in the
Healthcare Industry
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TOTAL PATIENT ENGAGEMENT PLATFORM FOR YOUR DIGITAL FRONT DOOR

KeyReply’s conversational agent is an industry defining patient engagement
orchestrator, designed to be a patient’s personal guide in their healthcare
journey. 

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KEYREPLY IS RECOGNIZED AS GARTNER COOL VENDOR 2021 IN “CONVERSATIONAL AND NLT
WIDEN USE CASES, DOMAIN KNOWLEDGE AND DIALECT SUPPORT"




HOW CAN KEYREPLY HELP YOU?


BOOST ENGAGEMENT

Patients who use KeyReply's conversational agent have a better experience, are
more engaged and have an increased brand preference for their healthcare
institution.


REDUCE COSTS

No longer do you have to choose between scaling operations and cutting costs.
Our clients see 17% reduction in cost while growing capacity.


FUTURE PROOF

To future proof your investments, a patient engagement orchestrator needs to be
at the centre of your digital transformation initiatives. KeyReply is leading
the industry in this area.




DON'T GET LOCKED TO ONE VENDOR



What happens if the conversational AI company you are working with refuses to
add a certain workflow or functionality? What if their investors stop
subsidizing their salaries and their prices skyrocket? Worse, what if their
investors stop supporting them and they need to shut shop?

While software vendors come and go, your organization is here to stay. Make sure
that the strategic decisions you make today, remain valid 5-10 years from now as
well. That is why you need to have an orchestrator first approach to your
patient engagement strategy.

As the industry leader in this space, KeyReply has built a standards-based
approach to orchestrating conversations and business workflows. Whether KeyReply
is here or not, you can be assured that your investment in the orchestrator is
one that will last the ages.


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TRUSTED BY LEADING HEALTHCARE ORGANIZATIONS



The platform is easy to use, scalable and is highly versatile. Throughout the
implementation process, the experienced team from KeyReply shared best practices
and useful tools to train our contact centre colleagues to manage the VCSAs
independently without the need for a data scientist. This greatly helped to
reduce the resource costs and empower the institutions with control over the
system so that continuous improvements can be made to meet our users’ needs and
expectations.

National Healthcare Group Polyclinics Tracy Gan, Deputy Director Of Operations

We are impressed with KeyReply's scalable platform that enabled us to implement
customisations to meet our growing business needs. We enjoy working with the
KeyReply team. They are very committed and great at problem solving. It is a
win-win collaboration

Parkway Pantai Lim Kuo Ching, Digital Marketing

We wanted to plan for scalability for a company-wide, multi-domain chatbot to
serve many different customers and stakeholders. At the same time, we also
wanted our team to be trained in AI to be future-ready. We decided to work with
KeyReply as their platform is very comprehensive and scalable. As we grew from 3
department’s content till close to 20 today, KeyReply displayed that they were
able to work effectively with the various business users across the company.
KeyReply is definitely a great growth partner for long term success.

AIA Chia Kim Geok, Policy Servicing



FREQUENTLY ASKED QUESTIONS

What are the languages currently supported by KeyReply?


We support both ASEAN and international languages spoken both formally and
informally. The largest international cryptocurrency exchange and the largest
regional healthcare provider in South East Asia are some of our customers that
leverage our VAs to engage with customers across the globe.

Is KeyReply’s Conversational AI platform a standalone solution?


We pride ourselves on being a vendor-neutral platform. We integrate with and
support a variety of different NLP engines, systems and applications. This
enables you to utilise KeyReply as a master orchestrator across the entire
organization to coordinate and promote interoperability between different
solutions and departments.

What modalities does KeyReply support besides text?


Conversational AI technology is evolving and is doing so at an accelerating
pace. KeyReply is in the process of enabling Voice Modality, and we are also
currently working with a large healthcare provider to introduce holographic
customer care kiosks.

Why Choose KeyReply as our Solution provider?


Our experience in working with large healthcare clusters that serve millions of
people in public and private healthcare. We have accumulated a wealth of
experience and datasets that enable your organization to hit the ground running
in deploying and leveraging Conversational AI.

Our platform was specifically developed with the general business user in mind.
Most AI Platforms require complex AI programming and data scientists.

As a vendor-neutral platform, we integrate with and support almost all systems,
applications, and knowledge bases to automate and transform the healthcare
provider into a single cohesive unit that delivers optimal care without
compromising on the patient's experience.

How Does KeyReply Help Healthcare Providers?


Due to a high surge in queries, customer service agents are limited to dealing
with mundane tasks that are repetitive and limited in tracking a patient's
journey. As a result, it reduces the overall quality of the staff and patient
engagement.

KeyReply’s AI platform is also accredited by IHiS, the technology agency for the
public healthcare sector in Singapore.




WE'RE IN THE PRESS

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LEARN MORE ABOUT KEYREPLY

To see our Conversational AI in action, sign-up for a guided walk-through and
see how our platform can be tailored for your organization’s needs

Request Demo



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KeyReply is an AI company that specializes in virtual assistants and chat
automation for enterprises to engage with both internal and external customers.
Our vision is to make knowledge and information accessible to all through
natural language. As partners with leading tech giants such as Facebook, IBM and
Cisco, our chatbots can be deployed on multiple platforms.




PLATFORM

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 * Conversational AI for Insurance
 * ROI Calculator
 * Blog
 * Knowledge Base



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1 North Bridge Road #08-08, High Street Centre, Singapore 179094


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