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MIAG

Invoice services that work for you
For maximum comfort and efficiency, MIAG has created a new online gateway. It
covers the whole invoice chain and ensures that cases are resolved on an
individual basis.

Login to MIAG Information Services

 * Invoice Chain Integration
 * Resolutions Services
 * Information and Tracking
 * Financial Services
 * Payment
 * Compliance


SEAMLESS INVOICE CHAIN INTEGRATION

We make invoicing processes more reliable and more effective than ever. MIAG
provides end-to-end invoice chain services to METRO and its suppliers. With
efficient communication structures and enhanced interaction, MIAG safeguards an
outstanding invoice chain experience and helps our suppliers grow their
business.

Just one easy-to-use gateway gives suppliers access to all relevant invoice
chain topics. The all-new e-form saves time and resources so that suppliers can
focus on doing what they do best: supplying. After all, it is their outstanding
products that make customer centricity an everyday reality throughout METRO.

SECURITY NOTE

Should you be experiencing issues receiving our e-mails or receiving e-mails
with missing attachments, we kindly ask you to add miag.com and metrosystems.net
to your safe sender list in your e-mail Gateway. Please contact your local IT
department in order to set this up for you.

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MIAG RESOLUTIONS SERVICES




The easy, intuitive and user-friendly navigation of MIAG’s new centralised
Supplier Enquiry Platform makes sure that all key data are submitted in full and
at the same time. Users are guided step by step, ensuring maximum process
efficiency. This significantly speeds up the invoicing process, helps expedite
enquiries and facilitates the quick resolution of all issues that may arise.

For your enquiry, please choose the matching country where you delivered your
goods to:

Austria

Aviludo

Croatia

Czech Republic

France

Germany

Hungary

Italy

Netherlands

Poland

Portugal

PRO à PRO

Romania

Romania (Convenience)

RTO

Slovakia

Spain

Turkey

VTO


MIAG INFORMATION AND TRACKING




MIAG’s platform represents a quantum leap in user-friendliness for suppliers.
All processes are completely transparent at all times. Automated assignment of
queries guarantees that a case agent is always available. In addition, a
powerful reporting tool tracks invoices and issues. All these efforts place
suppliers at the centre of invoicing, with account status at their fingertips.




MIAG FINANCIAL SERVICES





MIAG PREMIUM SERVICES PROGRAMME*

Thanks to the MIAG Premium Services offering, suppliers can also benefit from
preferred resolutions of their issues. Regardless of the number of case agents
available, MIAG Premium Suppliers enjoy priority treatment – guaranteed! This
leads to an even faster resolution of their individual concerns.


MIAG RESOLUTION SERVICES

Suppliers seeking a safe and sound way to enhance their business collaboration
with METRO need to look no further than MIAG Resolution Services. Our simple and
intuitive platform represents an intelligent link to METRO's vast resources of
expertise. It helps suppliers reduce the time and resources necessary to track
invoice or payment cases effectively.

Features of MIAG Resolution Services:

 * Guaranteed case priority thanks to intelligent auto-case distribution and
   escalation.
 * Fast automated guides/reports to support the resolution of invoice chain
   issues.
 * Invoice discounting (financing) via MIAG Vendor Discounting (MVD).
 * Enhanced payment protection via MIAG Payment Guarantee.


MIAG INFORMATION SERVICES

Efficient administrative services deliver the information to balance your
transactions quickly and accurately. To support this goal, MIAG offers suppliers
of METRO Cash & Carry as well as selected non METRO companies the following:

 * Electronic remittance advice (in various formats) minimises the need for
   external financing by facilitating early payment reconciliation and
   significantly reducing administrative overhead for the tracking of payments.
 * Invoice status report grants planning security through enhanced control over
   pending invoices.
 * METRO Cash & Carry invoice record archives all past and present invoices,
   giving suppliers additional control over their accounts.

With these interlocking modular services, MIAG affords suppliers an even closer
collaboration with METRO.


MIAG VENDOR DISCOUNTING

For METRO, retail excellence is tantamount to being able to offer end customers
consistent, high-quality products. That is why we emphasise robust supply chains
for our most important professional customers. With MIAG Vendor Discounting
(MVD), METRO offers a service which warrants high shelf availability of the
required products. Consumers can therefore, rely on the quality they have come
to expect from us and our professional customers.

Through MVD, our group supplier partners can access METRO's working capital
services. MVD lets them unlock cash potential from their supply chain: they are
able to make use of the group's credit rating - anytime, anywhere, without the
need for costly external financing funds. In this way, we safeguard critical
functions such as procurement and contribute to the business success of our
partners.

* Availability of individual service components may vary from country to
country. To check which individual services are available, please contact us at
info@miag.com.

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PAYMENT AND MIAG PAYMENT GUARANTEE





PAYMENT

MIAG conducts payment services for METRO sales lines, as well as selected non
METRO companies allowing an accurate assessment of the risk level in local
operations. MIAG's Payment Services activities are a necessary requirement for
MIAG Payment Guarantee services. They help determine the correct capital
adequacy level which is attained through the Payment Services function.


MIAG PAYMENT GUARANTEE

It helps strengthen the financial credibility for suppliers of METRO Cash &
Carry as well as particular non METRO companies suppliers and also save costs.
With this service, MIAG provides a 100 per cent payment guarantee for suppliers
of METRO Cash & Carry as well as selected non METRO companies trade receivables
and ensures a simple claims process. This, in turn, allows suppliers of METRO
Cash & Carry as well as selected non METRO companies partner banks to reduce
their collection risks. Thus, the MIAG Payment Guarantee is a cost-efficient and
reliable alternative for external credit insurers.

The advantages of MIAG Payment Guarantee:

 * helps save costs and protect supplier margins
 * reduces non-payment risks (100 per cent guarantee)
 * supports the reliability of suppliers as METRO as well as selected non METRO
   companies business partners and constitutes the basis for increased credit
   access from financial institutions


COMPLIANCE




As part of METRO, we comply with the METRO Compliance Programme. This means all
activities are in absolute compliance with all applicable laws and the Business
Principles laid down by METRO.

If you have any questions concerning compliance, please contact
compliance@miag.com.


ALL WEBSITES


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© 2024 METRO AG




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