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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


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TALKDESK NAMED 2022 CLOUD-BASED CX SOLUTION OF THE YEAR BY CCW!

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TALKDESK AGAIN NAMED A LEADER IN 2021 GARTNER® MAGIC QUADRANT™ FOR CCAAS. VIEW
REPORT


DELIVER A BETTER CUSTOMER EXPERIENCE.

Create a seamless customer journey across channels that is fast and
frictionless. Explore our automation-first solutions with AI for every day.

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WE NEVER STOP INNOVATING.

Each year, we release hundreds of new features, solutions, and integrations to
keep our platform ahead of customer experience technology and trends.

SEE OUR INNOVATIONS
EXPLORE SOLUTIONS


OUR AUTOMATION-FIRST CUSTOMER EXPERIENCE SOLUTIONS LEVERAGE TALKDESK AI TO
OPTIMIZE YOUR MOST CRITICAL CUSTOMER SERVICE PROCESSES.

SELF-SERVICE EXPERIENCE

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WORKFORCE ENGAGEMENT

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OMNICHANNEL ENGAGEMENT

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EMPLOYEE COLLABORATION

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CUSTOMER EXPERIENCE ANALYTICS

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AI FOR EVERY DAY

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BETTER EXPERIENCES BUILD TRUST AND LOYALTY.

You don’t have to take our word for it. Read, listen, and watch how our
customers make their customers happy.

CUSTOMER STORIES


COMPANIES AROUND THE WORLD RELY ON TALKDESK.

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SEE WHY WE’RE TOP RATED ON TRUSTRADIUS.

Rated 8.7 out of 10 based on 507 reviews and ratings on

Jul 18, 2022

IT HELPS US WITH IDENTIFYING THE AREAS OF OPPORTUNITY TO BE IMPROVED AND THE
ACTION PLANS THAT NEED TO BE EXECUTED. WE ALSO USE IT TO MONITOR AVERAGE HANDLE
TIME (AHT), PICK-UP RATE REPORTS, AND AGENT STATUS. THE BUSINESS PROBLEMS THAT
IT ADDRESSES ARE MAINLY ASSOCIATED WITH SHOWING DETAILED VISIBILITY OF THE AREAS
OF OPPORTUNITY IN EACH KEY PERFORMANCE INDICATOR. IN OTHER WORDS, WE CAN ADDRESS
THOSE AREAS IN A TIMELY AND MORE EFFECTIVE MANNER.

Roberto Gavidia

Jul 15, 2022

OUR SALES AND SUPPORT SYSTEMS OPERATE TALKDESK WHICH IS INTEGRATED WITH OUR CRM
SYSTEMS. ALL THE DATA FLOW FLAWLESSLY AND WE GENERATE REPORTS ON PERFORMANCES
AND MAKE DATA-DRIVEN DECISIONS.

Waleed Aqdas

Jul 08, 2022

THE TOOL HELPS THE BUSINESS MANAGE THE SCHEDULES BETTER AND GENERATE A REPORT
FOR BETTER BUSINESS DECISIONS. ALSO, HELP US TO MONITOR SERVICE LEVELS IN ALL
BUSINESSES AND HAVE A BETTER UNDERSTANDING OF WHAT IS REALLY HAPPENING.

Vladimir Suazo

Jul 08, 2022

I USE TALKDESK IN OUR ORGANIZATION ON DAILY BASIS, MEASURING AGENTS'
PRODUCTIVITY, MONITORING CALL VOLUMES, ETC. I'M A NEW USER, BUT I LOVED IT SO
MUCH, AS YOU CAN LISTEN TO AGENTS' CALLS WITHOUT USING OTHER TOOLS. AND IT IS
VERY USEFUL FOR REPORTING PURPOSES TOO AND WE HAVE INTEGRATED WITH CALABRIA
SOFTWARE

Siva Kadimisetty

Mar 05, 2022

THE STUDIO FLOW DESIGN ALLOWS FOR SEAMLESS ROUTING, CORRECTLY CAPTURING THE
CALL'S MOTIVE AND DELIVERING SUCH CALLS TO AGENTS WITH THE MOST APPROPRIATE
SKILL. TALKDESK WAS ALSO CHOSEN FOR ITS SALESFORCE INTEGRATION CAPABILITIES.

Fernando Santos

Jan 11, 2021

TALKDESK OFFERS A VERY GREAT PRODUCT AT A VERY COMPETITIVE PRICE. WHILE THE
OTHER PRODUCTS HAD SEVERAL THINGS, TALKDESK GIVES YOU THE ABILITY TO USE WHAT
THE BUSINESS NEEDS AT THE TIME INSTEAD OF GIVING EVERYTHING AT ONCE AT A HIGHER
PRICE.

Nordia Anaje

Jul 28, 2019

IT ALLOWS US TO USE TO BE AS EFFICIENT AS POSSIBLE, SWITCH BETWEEN NUMBERS WE'RE
DIALING OUT FROM AND CONNECT TO LEADS IN A VERY FAST FASHION.

Kyle Dusi

May 21, 2019

I LIKE TALKDESK BECAUSE IT IS EASY TO USE, AND IT HAS GOOD INTEGRATION WITH
SALESFORCE. IT ALLOWS YOU TO RE-LISTEN TO CALLS.

yehia z




OUR CUSTOMERS GET RESULTS.

customer story

INCREASED FIRST CALL RESOLUTION BY 17X

customer story

ACHIEVED SLA OF ANSWERING 97% OF CALLS IN 30 SECONDS OR LESS

customer story

TRIPLE-DIGIT INCREASE IN ROI


TALKDESK NAMED G2 LEADER IN CONTACT CENTER OPERATIONS.

G2 Grid® Scoring

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SEE OUR RATING


ANALYST RECOGNITION.

GARTNER

Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS.

ARAGON RESEARCH

Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact
Centers, 2021.

FORRESTER

Talkdesk named a leader in the 2020 Forrester Wave for CCaaS.


INDUSTRY-SPECIFIC SOLUTIONS JUST FOR YOU.

FINANCIAL SERVICES & INSURANCE

HEALTHCARE & LIFE SCIENCES

TRANSPORTATION & HOSPITALITY

RETAIL & CONSUMER GOODS


UNLEASH THE POWER OF YOUR CONTACT CENTER ACROSS EVERY DEPARTMENT IN YOUR
ORGANIZATION.

IT & OPERATIONS TEAMS

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SALES & REVENUE TEAMS

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MARKETING & DIGITAL TEAMS

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FINANCE & PROCUREMENT TEAMS

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ENTERPRISE-CLASS PERFORMANCE YOU CAN TRUST.

SECURE

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security and data team.

SCALABLE

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RELIABLE

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EXPERIENCE THE CLOUD CONTACT CENTER FOR INNOVATIVE ENTERPRISES.

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Why Talkdesk
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Company
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