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STRUGGLING WITH YOUR BUSINESS' ENERGY BILLS?



We're here to offer any support we can to get you through this financial
difficulty.




GET HELP PAYING YOUR BUSINESS' ENERGY BILLS.

Keeping up with your payments can be difficult. We can offer you support if you
do get into financial difficulty, including:  

 * Helping you set up an affordable payment plan that's suitable for your
   business.

 * Support and guidance for all your business energy needs.

 * Flexibility for your business during these uncertain times.


THERE’S HELP OUT THERE FOR YOU AND YOUR BUSINESS.

While we’re always here to help you in any way we can, sometimes we may not be
able to give you all the advice you need. So if you are struggling and you need
extra advice about debt or financial issues, we would highly recommend
contacting Business Debtline for some free and impartial advice for all kinds of
financial burdens.

If you contact any organisation for debt advice, it’s important you continue to
speak to us so we can continue to support your business.

There are also a number of different schemes available through the government
website that you may be able to utilise.


OUR FREQUENTLY ASKED QUESTIONS.




HOW CAN I PAY MY BILL?

There are many ways to pay your bill, you can:

 * Set up a Direct Debit.

 * Simply log in to make a payment online.

 * Pay via the Post Office, a local PayPoint or Payzone with the barcode on your
   bill.

 * Pay us directly from your bank account. Our bank details: E.ON Next Account
   Number: 70257647, Sort Code: 60 80 09. Your payment reference is your account
   number.

 * You can also pay by cheque too! Make your cheque payable to E.ON Next and
   write your E.ON Next account number on the back then post it to E.ON Next, PO
   Box 10909, Nottingham, NG1 9NJ.


CAN I SET UP A DIRECT DEBIT?

Absolutely! We love Direct Debits as it means that we can keep you up to date
and be really transparent with how much you need to pay, we only charge you for
what you use, so if you pay too much, we will lower your payments.

Also, you are unlikely to miss your payment so you won't be charged any late
payment fees. To do this, log in to your online account or call us on 0808 501
5699.


ARE THERE ANY LATE FEES FOR MISSING A PAYMENT?

Yes, we sometimes charge late payment fees if you haven’t made a payment by the
due date. We try to make this really clear on all of your statements, so there’s
no confusion.


WHAT HAPPENS IF I AM IN CREDIT OR DEBIT WITH YOU?

The amount of energy you use will vary throughout the year. It’s normal for
customers to build debt over the winter, or credit at the end of summer. We use
this credit built up over the summer months to offset increased usage in winter.

We keep track of your payments and energy usage to ensure you’re not paying too
much or too little. To give yourself peace of mind that you’re paying the right
amount, it’s really important to provide meter readings every month.

If you have an outstanding debit balance on your account it is important that
you contact us to discuss your circumstances, make a payment or set up a payment
plan. Failure to do so could result in a late payment fee being applied to your
account. If you continue not to pay this could result in:

 * Your supply being disconnected which may stop you from trading

 * Legal action being taken against you which may affect your ability to gain
   credit with your suppliers in the future

 * You could be passed to a Debt Collection Agency where you may be charged
   additional fees

If you're struggling to pay please get in touch.

Where your credit balance is more than we think it needs to be based on the time
of year and your energy usage, you can request a refund in your online account.
If you can’t see this option, it means your account isn’t eligible - this could
be because we haven’t had a meter reading recently or your next energy bill is
due, which may use up the credit balance.  You can send us a meter reading or
check when your bill is due in your online account and check back after that.

If you think something doesn’t look quite right with your bill or you would like
to ask for a refund and don’t have the option online, email us at
hi@eonnext.com.


MY CIRCUMSTANCES HAVE CHANGED, HOW CAN YOU HELP?

The best way we can help is by talking to us! We’re here for you, and will do
all we can to help you with your bills. There are organisations that offer a
wide range of support, like Business Debtline who give free and independent debt
advice over the phone and online.


DO YOU OFFER PREPAYMENT?

We aren’t able to offer prepayment for our business customers at this time.
However we do offer Smart Pay As You Go


WHY ARE MY PAYMENTS BEING INCREASED?

Sometimes the amount you pay needs to increase. This can be due to a price
increase or an increase in your usage. It’s important to remember that we only
ever charge you for what you use and an arrangement is in place to help you
budget for your usage.


HOW DO I GET A PAPER COPY BILL?

All our customers are automatically selected for online bills, however, if you
need to download a bill and print it off, you can do this through your online
account.


CAN I CHANGE SUPPLIERS?

We really hope that you wouldn’t want to leave E.ON Next, but if that’s the
case, we would only object to you leaving if the balance owed is over 28 days
old, to give you time to clear your bill. If we do object to your supply
leaving, we will contact you and let you know the steps you need to take to get
it resolved.


MY BILLS LOOK HIGHER THAN NORMAL, WHAT SHOULD I DO?

Your bills can go up and down throughout the year and it's very normal for this
to happen. There are lots of things to consider: Has there been any significant
changes in the business? Have you had more people in the property? Have your
operating hours changed? These are just a few things to consider, but if this is
really worrying you, talk to us so we can talk it through with you.


WHAT ARE WE DOING FOR CUSTOMERS AFFECTED BY COVID?

We’re here to help. If you have been financially impacted by the effects of
Covid-19, please talk to us so we can offer you a financial solution. It can be
difficult to pick up the phone, but once you’ve made the call we will do
everything we can to help. You can also have a look on the government website to
see if you are eligible for any business grants or support.




GET THE LATEST ENERGY TIPS AND INFO.

Check out our energy blog to see what's going on in the world of energy, meeting
our Energy Specialists and get tip-top energy saving advice.

Go to the blog


WE'RE HERE TO HELP.

Get in touch with us and we'll talk to you about your business' circumstances
and what we can do to help.

Business related calls.0808 501 5699
Business related emails.hellobusiness@eonnext.com

Download our app

 * 
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E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business
Park, Coventry, CV4 8LG. Registered in England & Wales, No. 03782443.

© 2024 E.ON Next

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