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Submission: On September 19 via api from US — Scanned from DE
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,584 Topics
* 13,737 Replies
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4584 Topics
Recently Active
Most Replies Most views Newest First
Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?
Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇
1380
22 days ago
C
ChristosObserver
asked in eSignature
Forward Completed Envelopes
Hello, We have noticed regarding the forward completed envelope option, that
this option is not available, even if the setting is unchecked. So the option to
“Forward” envelopes is not available as you can see in the below screenshot. Is
it something we can select from the admin settings? Can someone assist us with
the above? Best Regards Christos
00
C
1 minute ago
N
NadineNewcomer
asked in eSignature
How to add page numbers to uploaded word templates?
Hi, we do have several templates uploaded to Docusign e-Signature (and we will
also start using CLM) and want to have the page number (Page X of Y) on each
side of the document. Is there any other way than adding it manually to the word
before uploading it to Docusign? Thanks, Nadine
09
C
35 minutes ago
S
stone23Newcomer
asked in eSignature
No access for recipients to download the signed document
Hello, Is there a way to make it so the signers can’t download the DocuSign
document? I just need them to sign and only I have access to download.
Thanks,Sara
01
41 minutes ago
K
Kamila.SikoraNewcomer
asked in eSignature
Custom Field font size
Is there a way to create Custom Field where you can format with a font size
higher than 72 ?? Ideally I am looking at between 150 and 200. Also being able
to center the text would be useful.
01
N
1 hour ago
C
Community UserLegacy User
asked in eSignature
Can you change an envelope's status from "On Hold"?
Hi, I'm having an issue with several envelopes one of my organizational users
sent within the last few days. In DocuSign, the envelopes' statues are listed as
"On Hold" and I'm unable to move them forward in the workflow. I haven't
encounter this before and would like to avoid having to resend the envelopes
again.
011
A
2 hours ago
G
gulf5724New Voice
asked in eSignature
how to ensure signers get completed documents
I have completion emails with the documents & summary attached turned on for
signers. However I’ve noticed if one of the signers has a DocuSign account they
do not receive the completion email. Is this normal? Is there a way to ensure
that ALL signers regardless of account status get the completion email with the
documents & summary attached? I believe I have all the required settings on:
05
G
2 hours ago
K
KonradKNewcomer
asked in eSignature
Signatures are too small and faint
Hello, I browsed some support articles and topics on this forum and found some
similar topics, but let me ask again. Is there an issue with the signature size
in Docusign? We tried a lot of things, including: Drawing own signature in the
Docusign draw box (using Wacom tablet) Drawing signatures on paper with a
regular pen, making photographs, and uploading Drawing own signature in another
app like paint using Wacom tablet and then uploading Choosing DocuSign
auto-generated signatures and different styles for them It's frustrating to see
the signature consistently appear small and faint, despite our efforts to draw
it larger and slightly outside the box. We got this eventually working OK-ish
after a lot of trying, but we have more users in department and can’t spend an
hour to fix one signature with a lot of trial and error. For example, signing
documents in Adobe Acrobat is perfect, the signature looks properly
out-of-the-box but with DocuSign we have those issues. I'm sorry, but resiz
05
A
3 hours ago
M
Marco001Newcomer
asked in eSignature
Absolutely terrible support experience from Docusign!
Hi, Several weeks ago, I submitted case 14109467 and requested a reduction in
the number of seats on my account subscription renewal for Sept 2024–Sept 2025
from 3 to 2, so I would pay 600 USD instead of 900 USD. I received confirmation
that the seats on my account were reduced from 3 to 2, and my updated
outstanding balance was 600 USD. I have since paid the 600 USD. However, a few
days ago, I received multiple requests from DocuSign to pay an additional 300
USD, and my account was subsequently suspended. I then submitted case 14188043
regarding this issue. Every day, a different “expert” from DocuSign assured me
that my issue was resolved, but my account remains suspended. Each day, a new
“expert” was assigned to my case, and I had to explain the situation from the
beginning. Each of these “experts” falsely claimed that everything was sorted,
yet my account is still suspended. I have never experienced such an
unprofessional and ineffective support experience in my life!
10
M
6 hours ago
E
ElizabethBrownNewcomer
asked in eSignature
Export to an Excel Sheet
I want to export one page of a docusign document into an excel sheet. The PDF
has check boxes so I want to see who checked what box. Is that possible?
02
A
13 hours ago
B
BayAreaUser
asked in eSignature
FDA Electronic Submissions
I receive reports (in pdf format) from vendors that were esigned via DocuSign. I
am unable to submit these pdf reports to FDA electronically, since the pdfs are
considered protected files (security settings or password protection cannot be
activated). As a DocuSign user (I have both Part 11 and non-regulated accounts),
is there a way that I can remove these protections from the pdfs, while
retaining the signatures within the report? A colleague commented that the
person who initiates a workflow, can remove the security settings from the
DocuSign document, however I can’t find this feature in my DocuSign account.
Appreciate any help. Thanks.
03
A
13 hours ago
M
maha9999Newcomer
asked in eSignature
unable to see the text type in the preselect field
unable to see the TEXT type in the Pre-fill Field Types when designing a
template. i can see only one type: LINE at the time of sending the agreement off
to signing, we’d like to fill some values at the last moment, like amount of
investment, etc. for that we created custom fields, but those are still not what
we want. custom fields still do not serve our purpose as they create a back and
forth while sending the agreement. we want the Pre-fill Field Types fields that
allow us to fill in the values at the time of sending the document to the
investor (as all investor has different allocation amounts). and I’ve read this
article here - Sometimes a sender needs to fill out fields before sending but
doesn't need to sign the documents. In these cases, pre-fill fields enable
senders to fill out their fields before sending. The values the sender enters
are burned into the documents for the recipients to see. This topic defines the
available pre-fill fields…. but hey, i still can’t see the TEXT
03
A
13 hours ago
A
AHCRNewcomer
asked in eSignature
Bulk Send Error DocGen creation failed
I am trying to do a bulk send but I keep getting this error on all of my
entries. DocGen creation failed. DocGen creation failed. One or more validation
errors occurred. I used the template provided for the bulk send.Anyone have any
insight in as to why this is happening?
06
A
13 hours ago
L
LetNewcomer
asked in eSignature
cancel subscription
cancel subscription
01
A
13 hours ago
J
JHG999Newcomer
asked in eSignature
Security code problem
Docusign will not accept security id provided with email announcing doc to sign.
01
C
15 hours ago
M
MalhawkNewcomer
asked in eSignature
changing email address after sending envelope.
I sent an envelope and one of the recipients email address was incorrect. The
other recipient had already signed. Can I change that email address on the app?
06
C
15 hours ago
C
CathrinNewcomer
asked in eSignature
Turn off some "Your document has been completed" auto emails
Is there any way to stop the "Your document has been completed" auto email
notifications from being sent to some of the recipients (but not all recipients)
when using a template? Not all the signers need a notification, and I really do
not want to clutter senior executives' inboxes. How can I turn off the auto
notification for two of the multiple signers in my template? MTIA!
02
C
19 hours ago
DannyGNewcomer
asked in eSignature
Print a document client has not signed yet
Is there a way for me to print out a document that has been sent to a client,
but they have not signed it? In some cases, we have clients that just cannot
handle the electronic signing, and we need to get a wet signature from the
client in person. When I try to print the document all of the fields I filled
out are blank. Thanks in advance for your help!
02
19 hours ago
A
ACBNewcomer
asked in eSignature
Redacted reports with details
Hi everyone, I am desperate to download all my envelop reports from last year
with details. Please help. The bot is not helping at all. Thank you
00
A
20 hours ago
C
CathrinNewcomer
asked in eSignature
How to save recipient set up and messaging for non-template envelopes
I will need to create 50 unique envelopes that will have a signing order of at
minimum 4 signers, usually 5. While the first 2 to 3 signers will change for
every envelope, the last two signers will remain constant. The email messages to
all signers will remain the same for all 50 envelopes. How can I save the
recipient set up (signing order, emails, etc.) and messages so that I do not
have to copy and paste all of this 50 times? I do not think I can use a
template, because the actual documents in the envelope are unique, pre-populated
agreements. Please help!
02
C
20 hours ago
R
Robert S.Observer
asked in eSignature
Max Recipients Exceeded on Pro Account
Hi, I’m getting an error stating I have exceeded the maximum number of
recipients on an envelope despite the number being below the allowed threshold.
Specifically, I have 26 recips on a single envelope and this is being created on
an eSignature Business Pro plan. This should allow for 99 recipients, right?
We’ve created many envelopes with a similar number of recips previously but have
never encountered a problem. Recips are configured to receive the request by
email, not SMS, if that matters. Any thoughts? Thanks for any help.
01
N
21 hours ago
J
JMBNewcomer
asked in eSignature
Unknown number of signatures on same document
I am trying to create a document to be signed by up to 40 partners. I need their
signatures ON THE SAME DOCUMENT. It is possible that some of them will miss the
deadline and we will have to submit the document without their signature. How do
I create and send a document to be signed that will then integrate all the
signatures into a single list at the end of the document, without gaps for those
who have not signed?
03
J
21 hours ago
W
welltherapysfNewcomer
asked in eSignature
Can I extend my trial?
Hi everyone, I started a trial a few months ago and didn’t have time to try it
out. Anyone know if there’s a way to extend, or start a new trial? Thanks!
01
C
21 hours ago
G
GodsmarkNewcomer
asked in eSignature
Old email receiving code for login
Hi, I recently merged with another company, got a new email and after a year
shut down the old address. When I login to Docusign to retrieve old documents
the verification code is being sent to the old email which is now inoperative.
Is there a way of accessing my account and changing the email address?
01
N
21 hours ago
M
MarthageNewcomer
asked in eSignature
esignature
How do I send an envelope to 3 attorneys who can sign the agreement but also
send it to their clients for signature in a specified signature box?
01
N
21 hours ago
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