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Interesting contents
What do I do if I have an item missing from my order that was marked as supplied
or your order was not received as expected?
If you are on the online website - Woolworths.com.au, Our Digital Team Member
Olive can help, simply click here to chat to her now.

If you use our mobile app, Our Digital Team Member Olive is located in the
'More' page of the app.
Chat Online

Was this answer helpful?
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Contact Us


WOOLWORTHS ONLINE

Contact us regarding an online order and/or shopping experience

Chat Online 
1800 000 610

Monday to Friday 5am to 12am 
(5am to 1am in daylight saving time) 
Saturday 5am to 10:30pm 
Sunday 5am to 10pm

 


WOOLWORTHS SUPERMARKETS

Contact us regarding an in store shopping experience

Chat Online 
1300 767 969

Store Feedback / Product Enquiry

Monday to Friday 9am to 7pm 
Saturday 10am to 4pm 
Sunday 10am to 4pm

Caltex Woolworths (now operated by Euro Garages Australia)

Contact us regarding a Woolworths Caltex query

Monday to Friday 9am to 5pm

Saturday closed
Sunday closed

1300 655 055

 

Everyday Rewards

Contact us regarding Everyday Rewards experience or become a member

Chat & FAQ 
1300 10 1234

www.everydayrewards.com.au
Monday - Friday 9am to 7pm
Saturday - Sunday 10am to 4pm (AEST)

Trolley Tracker

If you have located a lost Woolworths trolley please contact Trolley Tracker

Monday to Friday 8am to 6pm
Saturday closed
Sunday closed

1800 641 497

FAQ 
 

Woolworths Group Limited

Contact us regarding your corporate queries

Monday to Friday 8am to 5.30pm Saturday closed
Sunday closed

02 8885 0000

About us 

Careers

Looking to join the Woolworths family? See available positions

Meet our team 

www.wowcareers.com.au

Woolworths Mobile

Contact us for Woolworths Mobile

1300 10 1234
Chat & FAQ 

www.mobile.woolworths.com.au

Monday - Friday 9am to 5pm
Saturday - 10am to 4pm (AEST)

Woolworths Credit Cards

Contact us for Woolworths Credit Cards

Monday to Friday 8am to 8pm
Saturday 9am to 5pm (AEST)
Sunday 9am to 5pm (AEST)

1300 10 1234

FAQ 

Woolworths Gift Cards

Contact us for Woolworths Gift Cards

Monday to Friday 9am to 7pm
Saturday 10am to 4pm (AEST)
Sunday 10am to 4pm (AEST)

Chat & FAQ 

Woolworths Insurance

Contact us for Woolworths Insurance

Chat & FAQ 
1300 10 1234
 

Monday to Friday 9am to 7pm
Saturday 9am to 5pm
Sunday 9am to 5pm
 

BWS

Contact us for BWS

Discover more 

www.bws.com.au

Fresh food, kitchen and office essentials for business.

Contact our Business Support Hub to get help with business and shopper account
updates,

delivery, bulk ordering, invoicing, Opypro, and Work Hub queries. 

1300 390 971

atwork@woolworths.com.au

Monday to Friday, 7AM to 7PM (AEST)

Find out more 

www.woolworthsatwork.com.au

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What happens if I receive an item that isn't quite right or not what I wanted?

If you receive a damaged item in your order or if a substitute item isn't
suitable, you can: 

 * Contact Olive our digital team member who can process a refund for the item.
   Click here to chat to her now.
 * Speak to one of our team members in store at the customer service desk.
   Please have the product available to scan and details of your purchase
   including payment.

Refunds will be processed within 3-5 business, days depending on your financial
institution

Chat OnlineCall Us
1 800 000 610
Monday to Friday
5am to 12am - (5am to 1am in daylight saving time)
Saturday 5am to 10:30pm
Sunday 5am to 10pm
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How can I be refunded?
Purchase refunds are often received via Credit Card, Woolworths Gift Card, or a
Store Credit. Each refund type will depend on the payment method of the item.
 * Credit Card purchases are either refunded back to the same Credit Card that
   made the purchase, or a Woolworths Gift Card is generated for the refund
   amount. 
   
   
 * Store credits are refunded back as a store credit. In some circumstances,
   store credits may be refunded as a Woolworths Gift card for purchases over
   $5.00.  

Chat OnlineCall Us
1 800 000 610
Monday to Friday
5am to 12am - (5am to 1am in daylight saving time)
Saturday 5am to 10:30pm
Sunday 5am to 10pm
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What should I do if I've received a damaged product in my order?
We're sorry to hear that you haven't received a product in it's best condition.
If you have unfortunately received a damaged/spoilt product, please let us know
via this form, and select "Damaged items" or "Product Quality" in the Enquiry
Subject. Our team will then arrange a refund (funds may take 3-5 days to reflect
back into your account).

Alternatively, you can report this issue through our Olive chatbot that is
available on the website or within the mobile app located in the 'More' page.
Olive Chatbot will capture the details and initiate a refund request.
Chat OnlineCall Us
1 800 000 610
Monday to Friday
5am to 12am - (5am to 1am in daylight saving time)
Saturday 5am to 10:30pm
Sunday 5am to 10pm
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How do I track my order?

To track your order, simply log into 'My Account,' and then go to 'My Orders' if
using the website, or if using the app, navigate to the "My Orders" in the
"More" section of the App - then select the order you wish to track.

Chat Online

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Can I change my Pick up or Delivery time?
To change your Pick up or Delivery time, log into 'My Account,' go to 'My
Orders' and select the order you wish to change. Then select 'Edit my Delivery
time' or 'Edit my Pick up time'.
Was this answer helpful?
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How do I change my order?
To change your order via the Website, log into 'My Account,' go to 'My Orders'
and select the order you wish to change.

To change your order via the App, navigate to the order you wish to change
either by tapping on the active order tile on the main home screen, or by going
to "My Orders" in the "More" section. If your order is still within the
amendable cut off time, the Change My Order button will be active. Tap on Change
My Order to begin making changes to your order.
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Can I add products to my order after I've placed it?
To add products to your order after it's been finalised, log into 'My Account,'
go to 'My Orders' and select the order you wish to change. The items from your
original order will be automatically placed in your 'Cart', so you can continue
adding more items. Once you've finished adding to your order, simply proceed to
Checkout.

A heads up: you may lose your original window, as well as any Specials that were
available in your original order. If you'd prefer to keep your original order,
please don't go through 'Checkout' again, and cancel your 'Change my order'
session.
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Where is Delivery Now available?
Delivery Now is available in select locations across Australia. Customers can
get deliveries in under 2 hours in Sydney, Melbourne, Brisbane, Perth, Adelaide,
Gold Coast, Canberra, Newcastle, Geelong, Hobart, and further metro regions.
Check if the service is available in your area at woolworths.com.au/now
Chat OnlineCall Us
1 800 000 610
Monday to Friday
5am to 12am - (5am to 1am in daylight saving time)
Saturday 5am to 10:30pm
Sunday 5am to 10pm
Was this answer helpful?
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Results from our rewards program, Woolworths Rewards
Click here to access Woolworths Rewards

Need help?







Chat with Olive

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CUSTOMER SERVICE

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CUSTOMER SERVICE

Help & Support
Contact Us
Feedback
Product Safety
Product Recalls
Return Policy
Scam Warning

SHOP GROCERIES ONLINE

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SHOP GROCERIES ONLINE

View My Account
Pick up
Delivery
Delivery Now
New to Online Shopping?
Shop for your Business

USEFUL LINKS

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USEFUL LINKS

Store Locations & Trading Hours
Everyday Rewards
Healthylife
PetCulture
Recipes & Easy Dinner Ideas
Woolworths Catalogue
Woolworths Fresh Magazine
Woolworths Apps
Credit Cards

ABOUT WOOLWORTHS

Click to expand section

ABOUT WOOLWORTHS

Careers
Why Pick Woolies?
Our Brands
Woolworths Group Privacy Centre
Community Donations
Suppliers
Become an Affiliate
Corporate Responsibility
Our Partners

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No Alcohol can be sold or supplied to anyone under 18. It’s against the law.

For all liquor orders processed, Woolworths Group is acting as an agent on
behalf of Endeavour Group Limited (ABN 77 159 767 843). For Everyday Market from
Woolworths orders involving the sale of liquor, Woolworths Marketplace Pty
Limited is acting as an agent on behalf of the relevant Everyday Market partner.
Woolworths Online supports the Responsible Service of Alcohol. For liquor
licence numbers visit the Liquor and Tobacco Licences page.

If you wish to voluntarily exclude yourself from being able to purchase alcohol
from our site, you can find out more at our Alcohol Self Exclusion page.
© Woolworths Ltd 1997-2023 - All Rights Reserved. Woolworths Group Privacy
Policy Woolworths Group Cookies Statement Woolworths Collection Notice Terms &
Conditions Accessibility



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