community.docusign.com
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13.224.103.52
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URL:
https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On December 09 via api from RU — Scanned from DE
Submission: On December 09 via api from RU — Scanned from DE
Form analysis 2 forms found in the DOM
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<div class="form-row first">
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<a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
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<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="Nfj7pVCurxrg1r6azpi7NoPh_kRIclqOGoXybeC1ggw">
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</form>Text Content
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Your Recap on Docusign Discover 2024
17 days ago
* Home
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* eSignature
ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,102 Topics
* 15,607 Replies
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5102 Topics
Recently Active
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Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
8747
A
2 months ago
S
SbhuvanNewcomer
asked in eSignature
Send Parallel Signature requests to same Role Name/ Recipient Id using routing
order
I have a template created with 5 recipients / role names (no emails and no names
are mentioned) and respective tabs are assigned on the template like Name,
signature, Date signed to all those. Have a signing order mentioned for those
recipients I have a integration with servicenow. Servicenow Docusign espoke has
an action called Add Recipient it will take Role Name , Recipient ID ,email and
name as inputs and add recipients. I have to add multiple users as recipients
for one Role name. For example :Role Name : Event Approval I have to send this
approval to 3 users and need signature from anyone of those 3 users. If one
approves, will remove other recipients from the envelope as I cannot mark the
status as void for individual recipients. The problem I am facing is everytime i
add a recipient with same Role Name , Recipient Id and routing order Docusign is
not considering it as parallel approvals and assigning the signing order
correctly. Please see the screenshots. How to achieve this,
0
30
S
5 hours ago
M
mehul.shahNewcomer
asked in eSignature
Signing Resource File changes not reflecting
Hello, I want to hide the download & print button from the post signing
experience screen. I have updated the signing resource XML file by marking
DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred :
DocuSign Signing Resource File Guide) As mentioned, these buttons won’t be
hidden from recipients who hold an account within DocuSign but I’m able to see
the Download & Print buttons on the popup window & don’t have an account within
DocuSign. Any help appreciated. Regards & thanks, Mehul Shah
0
408
5 hours ago
O
OTNeNiNew Voice
asked in eSignature
Impossible to reach customer Support
Hello, Does anyone know how to reach a real person in customer support? I am
trying to change the registered email address on my account and trying and
trying and keep getting error messages. Then I try to open a case, and keep
getting error messages. Impossible to reach anyone. Everything is just a robot
answering me. I am beyond frustrated with this company right now.
1
11313
O
2 days ago
S
SynthtonyNewcomer
asked in eSignature
Formatting Field/Tool Tip Label
Is there a way to adjust the size/or look of a field label/tooltip when I am
creating a form in DocuSign.Per the image here:
https://drive.google.com/file/d/1RphsB6wU6R_Rgd6DnLwNYYgHRM8Km4qV/view?usp=sharing
I have a State Drop Down field on a form that was made in InDesign and then
ported to Acrobat. As you can see, when brining it into DocuSign the, label
covers the Drop Down as well as the adjacent form field.Is there a way for me to
style this so as not to have this issue?Thanks in advance.
0
41
A
2 days ago
I
ikrauseNewcomer
asked in eSignature
Missing Signed Documents
I recently returned to my Docusign account to access some signed contracts that
are stored here. It has been over a year since logging in because we haven’t
needed the service, but I was shocked to see all previous documents missing. I
have many folders that I created for each of our clients that had signed
contracts, and all of those folders are still there, but are empty. I have
emailed support twice, and have never received a reply, not even to acknowledge
they received my inquiry. I have also read many other posts about missing
documents, but none of the solutions helped in my case. I need some urgent help
here, I need to access these documents asap. Thanks.
0
173
2 days ago
M
mhararyNewcomer
asked in eSignature
Link to already sent agreement to put in email
I sent an agreement two weeks ago, but client’s firewall is not letting the
DocuSign envelope through. is there a way i can send a direct link in an email
from my business email account. thank you
0
122
C
2 days ago
T
TDMNewcomer
asked in eSignature
Sending signed documents
Is it possible to sign a document yourself before sending it?
0
172
C
2 days ago
K
KeithpSummersNewcomer
asked in eSignature
specific Character limit
I need to set a field for a PIN but it needs to be specifically 6 characters.
How do I force a 6 character, numeric limit on a text field? Thanks to anyone
that can help!
0
72
C
2 days ago
S
SRCNewcomer
asked in eSignature
App Request Error - logging in
0
443
C
2 days ago
S
sgarciavNew Voice
asked in eSignature
User not receiving email after submitting form in test environment
Hi all, I’ve got a user who is training others on how to use DocuSign. She is
using the test environment found here: https://apps-d.docusign.com After she
submits the form she never gets an email notification. I successfully logged
into the test environment and see her envelope. In production, I usually Resend
the envelope and the issue is solved, but in the test environment she does not
receive any email, even after I click the resend button for that specific
envelope. How can I troubleshoot this issue? Thanks!
0
142
C
2 days ago
S
SFEWNewcomer
asked in eSignature
INBOX
Why are completed envelopes still sitting in my inbox, should they not get
removed to the completed folder ?
0
142
C
2 days ago
C
Chantemesse ManonNewcomer
asked in eSignature
e signature
hello, is it possible to send a document to be signed by several people in a
single envelope? rather than sending it one by one?
0
162
C
2 days ago
G
gamalghazyNewcomer
asked in eSignature
Can Customer Sign First before my company signatory
I wanted to check if it is possible to have the client Sign first before our
Company signatory will sign?
0
152
C
2 days ago
melissacwoodNewcomer
asked in eSignature
Suddenly Can't Add PDF to Envelope Template.
I’m in the middle of creating multiple Envelope Templates, each with multiple
documents. Within each envelope some of the documents are .docx format and
others are .pdf. I saved and closed the first Envelope Template then opened the
2nd Envelope Template which already had 3 .docx files in it. I clicked to add a
PDF document when I suddenly got a message saying “New editor only supports DOCX
files” (see screenshot below). What is going on?? I just added a PDF to the
first Envelope Template not even 2 minutes ago! I’m not building a document,
just adding documents to an Envelope Template and adding signing fields to those
documents. I’m new to Docusign and am using it for basic eSignature stuff, like
sending contracts to clients for signature. Thank you in advance for any help!!
UPDATE -- I removed the 3 .docx files that were already in the 2nd Envelope
Template and then was able to successfully add the PDF to that template. Can
someone please explain what is going on and why Docusign th
0
181
2 days ago
P
ptyoungNewcomer
asked in eSignature
Apply one Template to Multiple Documents at Once
Hi, I am new to DocuSign. I am looking for assistance with applying one template
to multiple documents like 100+ in one envelope for one recipient. Any
assistance would be greatly appreciated. Thanks, Porsha
0
83
2 days ago
M
MrVoidNewcomer
asked in eSignature
Template editor breaks when switching documents
Edit: This has been tested on both Firefox and Google Chrome with the exact same
results. I also rebooted my PC completed to rule out many other issues. Ive been
using the new template editor since it launched and I never had any glitches.
But now, one of my templates seems completely broken. I have a template with
multiple documents within it. I can edit the first document with no issues, but
now when I switch to the second document, the page completely breaks. 1) First,
my cursor jumps to the top of the page and is locked there. I an unable to type
anything on the page or delete/format text. 2) Clicking on paragraphs does
nothing, but if I double click on them, it highlights the whole thing and the
rulebuilder icon shows up. Even if I click the rulebuilder icon and hit cancel,
it still doesn’t go away. 3) If I try to click back to the first page, I get a
choppy grey overlay over everything (but no pop up menu). And at that point, the
page is completely frozen and unresponsive. Here a
1
203
M
2 days ago
K
kmcgowanNewcomer
asked in eSignature
checkbox
In the new template building with dynamic function. I would like to have a
checkbox for the sender to check (yes, no, etc). However there is no checkbox
for the sender. Only a checkbox for the recipient to use. Thoughts?
0
332
A
2 days ago
J
JonathanKNewcomer
asked in eSignature
Envelope quality not matching source file
Hi Everyone, I’ve been testing out DocuSign in trial mode to see whether we can
incorporate it into our workflow. However I’m running into issues with the end
result when creating an enveloppe. This is the quality of the uploaded pdf into
my template: And this is the result I get when I open the final document that
has to be signed. As you can see there’s a lot of loss in quality, the same is
true for nearly any document (word, pdf) that I upload. Any idea what might be
causing this? Obviously I won’t be able to convince our Department Head with
such quality so I hope that there’s a way to resolve this issue.
0
102
A
2 days ago
T
TharunNewcomer
asked in eSignature
Does DocuSign support interactive PDF forms?
Could you clarify if there are any limitations or specific configurations
required to ensure seamless integration of such PDFs in DocuSign templates and
envelopes? Any guidance or best practices would be greatly appreciated. While
uploading a pdf into DocuSign , i would like to ensure all interactive elements
retain their functionality within the DocuSign platform
0
222
N
2 days ago
G
GregorNewcomer
asked in eSignature
NEW selections for Authentication since today and repeated authentication für
Initials on each page ;-(
Dear support,Dear DocuSign community, I am struggling with some new features in
DocuSign which I noticed today and for which I need a recommendation or
solution: a. in the past I had 3 options for signing an envelope now I have 5
(which one to use is now more complex as I have several partners who accept
DocuSign but do not have an account) When I initiated the signage process in the
past, I could just put my initials on each page of the doc and sign with the SMS
→ NOW DocuSign asks on each page for 1) the purpose of the initials and 2) the
Authentication (that is wired and exhausting - please help) Thank you very much
for your support!
1
192
N
2 days ago
lvincentNew Voice
asked in eSignature
How to prevent the automatic loading of a previously created signature ?
Hi everyone, When I sign documents, my previously created signature is
automatically loaded and reused. However, I would prefer to recreate my
signature each time for better customization and control. Currently, the
behavior I observe is as follows : Do you know if there’s a setting or
configuration in the tool to disable this feature? Thank you for your help! 😊
0
494
N
2 days ago
H
HstarrNewcomer
asked in eSignature
Template matching not working anymore
Hello, We are finding that template matching isn’t working all the time for some
templates. The template matching worked at one point so I’m not sure why it
isn’t working out of the blue.
0
277
N
2 days ago
R
RikkeHeesgaardNewcomer
asked in eSignature
Change of date formate does not change in signature date
I have followed the guide to change the date format to YYYY.MM.DD - but it does
not change on the stamp “signed date” field as allocated in the template. Why is
that?
1
7126
L
2 days ago
Marie-Celine LeblancNewcomer
asked in eSignature
QES & diacritical marks
We use Docusign eSignature API One of our customers needs to set up a QES, and
some of the signatories have last names with diacritical marks (e.g., a slashed
"o" or umlauts). Could this potentially cause any issues with identity
verification?
0
112
2 days ago
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