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Home > Solutions > TMS > Aptean Proof of Delivery


STREAMLINE YOUR FINAL MILE WITH ELECTRONIC PROOF OF DELIVERY SOFTWARE



Meet your customers’ demands for transparency and communication in the delivery
process while streamlining and digitising your driver’s routine tasks.

Our electronic proof of delivery (ePOD) software is proven to drive greater
satisfaction and better results.

Request a demo Request pricing



DITCH PAPERWORK.


IMPROVE EFFICIENCY.


ENHANCE CUSTOMER SERVICE.



Remove Paperwork and Simplify Daily Tasks

Our easy-to-use proof of delivery mobile app (available on both Apple and
Android smartphones) eliminates the need for paperwork, manual data-entry and
filing. Step-by-step screens ensure that drivers follow your processes and don't
need to remember lengthy protocols. These streamlined procedures ensure everyone
is happy—with increased productivity for you, simplified processes for your
drivers and professional experiences for your customers.

Gain Real-Time Visibility

All data captured by your drivers is transmitted in real-time to the central
management console. From here, you can track the progress of each driver,
message individuals or groups, and view all POD data including images,
signatures, debrief information and associated forms. This enables your central
teams to better support drivers and proactively manage customer expectations if
any issues arise.

Automate Customer Communications

Want to enhance your customer service without burdening your staff with extra
work? Our electronic proof of delivery software automates communications
including real-time ETA updates, imminent-arrival messages and post-delivery
emails with POD. You can even provide customers with access to a delivery
tracking portal. The results: a better customer experience and fewer inbound
calls for your team to manage.

Customise Processes to Suit Your Business

Aptean Proof of Delivery puts you in control of all driver processes. With our
flexible forms functionality, you can tailor the activities your driver
completes depending on the type of job, product, service or customer contract.
This ensures consistency whether you are managing multiple depots, individual
drivers based from their home addresses or even a mixed fleet of employees and
sub-contractors.


WHAT YOU CAN ACHIEVE WITH OUR ELECTRONIC PROOF OF DELIVERY SOFTWARE



From an intuitive mobile app for your drivers, to real-time centralised
management and monitoring for your operations team, the system has a range of
features to simplify all of your processes—boosting visibility, driving
consistency and optimising productivity.

But, that’s not where the benefits stop. Our software also helps keep your
customers engaged and satisfied by automating delivery notifications and
enhancing the service you’re able to provide at the point of delivery.

In other words, Aptean Proof of Delivery allows you to transform your entire
final mile. Streamlining operational efficiency. Improving your customer service
offering. And, ultimately, empowering you to drive growth.

Request a callback


A SAAS SOLUTION TO MAXIMISE YOUR ROI



Our cloud-based electronic proof of delivery software helps you drive measurable
benefits from day one.

 * Real-time visibility benefits teams across your business including billing,
   customer service, warehouse management and operations—ensuring widespread
   buy-in and break down of data silos.

 * Each component of the system is designed to be easy to use so you can get up
   and running quickly and boost efficiency.

 * The browser based central console allows staff to connect from anywhere. The
   mobile app can also be used on a range of devices, supporting bring your own
   device schemes or use of third-party drivers.

 * Our proven implementation and training process along with the range of
   integration methods available ensures you hit the ground running—gaining ROI
   as quickly as possible.



Calculate your savings


BIG BENEFITS FROM SIMPLE, EASY-TO-USE FEATURES



Easy-to-Use Mobile App (iOS and Android)

Whether your drivers use an Apple or Android smartphone, our user-friendly app
completely replaces paper manifests and provides all the information a driver
needs and guides them through the workflows that you have designed. This
simplifies driver tasks and ensures all data is captured reliably across your
entire operation, while delivering a consistent first-class service to your
customers.

Customisable Central Management Console

The browser-based management console allows you to control and monitor daily
progress, whether it’s from the office or on the go from your tablet or
smartphone. The console provides at-a-glance visibility into your entire final
mile, with clear color coding so you can see if drivers are behind or ahead of
schedule and filters to focus on your top priorities.

Flexible Electronic Form Functionality

Create driver workflows tailored to your business such as vehicle checks,
installation reports, damage accounts, customer satisfaction surveys and more.
Forms can be triggered at key points in the delivery process including arrival
at a customer site and even for each pallet, item or service that is being
processed. Each form can consist of multiple question types for drivers to fill
in, such as checklists, taking photos and requesting signatures. And best of
all, the questions and flow of each form are all determined by you.

Accessible Strategic and Trend Data

You can access data in multiple ways to suit your operation. The reporting
dashboard within the central management console collates key reports into easily
digestible graphs for trend analysis, depot or team comparisons and daily KPI
reporting. A reporting datamart can also be used to connect your business
intelligence tools and run your own analysis and queries. Access to this wealth
of data allows your management teams to identify opportunities and implement
continuous improvements in your final mile operation.

Real-Time Customer Delivery Tracking

The track my driver portal gives your customer peace of mind and visibility of
their driver's progress. With a map view showing real-time driver location and a
dynamic ETA your customers are no longer chained by uncertainty and can continue
about their daily activities, knowing exactly when they need to meet the
delivery driver. This means no more requests to your call centers or delivery
teams asking when the driver will arrive—freeing up precious customer service
time and clearing your telephone lines.

Comprehensive Customer Notifications

Take the complexity out of keeping your customer updated with automated
notifications. You can send time-slot reminders the day before delivery,
morning-of-delivery notifications with a link to our track my driver portal,
imminent arrivals messages when the driver is minutes away and emails following
delivery that include the POD report for customer records. All of these messages
can be automated to suit your needs and can be tailored for your brand, or those
of the customers you deliver on behalf of, ensuring the customer feels valued
and informed at every step of the journey.

Simple Driver Break Management

From the app, drivers are able to manage and record their meal or rest stops
with the data fed back to central teams in real-time ensuring they have complete
visibility of mobile activities. In addition, capturing driver break details
increases the accuracy of ETAs and automated customer notifications to maintain
excellent customer service.

Route Building and Sequencing Functionality

For operations that need to support ad-hoc schedules, our build and sequence
functionality allows manifests to be built by the driver as jobs are collected
and scanned. The app calculates an efficient route sequence with appropriate
ETAs produced and fed back to the central console for full visibility. Drivers
can continue to add more jobs and re-sequence throughout the day, as necessary.


OTHER TOOLS TO DRIVE YOUR DIGITAL TRANSFORMATION



Aptean Routing & Scheduling
Aptean Home Delivery

Aptean Insights

See all TMS insights
Blog Post

20 Jun 2023
Driving Efficiency and Improving Visibility with ePOD Technology
Find out how an ePOD solution helps you streamline on-site data capture, improve
visibility throughout your operation and reduce inbound queries.
Learn More
Blog Post

4 Oct 2022
Can You Benefit from a Proof of Delivery System in Your Industry?
We’re all familiar with proof of delivery systems for package deliveries, but a
huge range of industries can benefit from this technology. Find out how, now.
Learn More
Blog Post

28 Sep 2021
5 Ways Drivers’ Tasks Get Easier with an Electronic Proof of Delivery App
Learn More
Blog Post

10 Jun 2024
Electronic Proof of Delivery Software: Your Definitive Guide
Learn More
Blog Post

27 May 2021
The Ultimate Guide to the Benefits of Proof of Delivery Software
Learn More


READY TO START TRANSFORMING YOUR BUSINESS?



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