www.teneo.ai
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Submitted URL: https://clicktime.symantec.com/15sM67AJ55RuNHtnNRjVh?h=PPKnLSg1ulS6Tv4k94NrIv62UKPAKqNZ-N2EQvaDJiY=&u=https://cl.s50.exct.net/?...
Effective URL: https://www.teneo.ai/
Submission: On June 27 via manual from GB — Scanned from GB
Effective URL: https://www.teneo.ai/
Submission: On June 27 via manual from GB — Scanned from GB
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Save My Preferences Accept All Powered by Teneo.AI Open menu Solutions Product Partners Developers Learning Hub About Us Contact Us IT'S TIME FOR CHANGE! The days of robotic keypad navigation are over... Enjoy a fast and welcoming experience with OpenQuestion IVR, connected to GPT. Discover OpenQuestion WE ALL SHARE THE PAIN OF PRESS 1, 2, 3 The frustration of calling an airline, an internet provider or a bank forcing us to press 1, press 2, 9... At the end of the robotic instructions, who can remember which number to press? And if you do, will you even get connected to get service? WITH OPENQUESTION, YOU END THE KEYPAD NIGHTMARE! Enjoy a welcoming experience and interact with a solution that will connect you to the right person, every time. About OpenQuestion FROM PAIN TO GAIN Research proves that IVR keypad menus cause frustration, OpenQuestion ends customer pain. 35% Push any button to get to a human 42% Customers are irritated before even speaking with an agent 50% Companies believe their Call Center tech stack is a barrier 7% Calls are abandoned 8% Call workload reduction in Contact Centers 90% Reduces call misrouting 60 DAYS To run full traffic through OpenQuestion & achieve value 100% Integrated with all commonly used tech stacks Launch in 60 Days About OpenQuestion Talk to an Expert TELEFÓNICA SETS NEW INDUSTRY STANDARDS FOR INTERACTIVE VOICE RESPONSE Customers throughout Germany had major issues when calling Telefónica and struggled to deal with the IVR system. Until OpenQuestion was implemented and everything changed... Record levels of service 6% increase in call to resolution 1 million phone calls/month Read More HOW SWISSCOM USES CONVERSATIONAL IVR Swisscom instantly created customer satisfaction. Read about Europe’s largest Contact Center transformation project. 21% increase correct transfers +18 points increase in tNPS 100% call load in 3 weeks 9 million calls per year in 4 languages Read More CSGI ESTIMATES $39M ROI FOR IVR TRANSFORMATION PROJECT Top 3 global software giant project $39M in ROI by replacing keypad navigation with OpenQuestion for millions of customers interactive with its IVR system. $39M projected ROI 30% reduction in misrouted calls 2-minute reduction in Average Handling Time Replaced failing keypad navigation Read More SWISSCOM SERVES CUSTOMERS WITH CONVERSATIONAL IVR Swisscom migrated 100% of its call load within three days of launching OpenQuestion, improving transfer rates by 21% & increasing the Net Promoter Score. Please accept cookies to access this content THE POWER OF OPENQUESTION We help high-growth companies like Telefónica, HelloFresh and Swisscom find new opportunities with next generation IVR. Learn what Conversational IVR software can do for your business. Learn More Our vision is a world without queues, without keypad navigation, with instant service. With 💜 from Teneo.ai, a website from Artificial Solutions. Important Pages OpenQuestionWhy Teneo?Success StoriesDevelopers About Teneo About UsContact UsInvestors Legal Information LegalPrivacy PolicyCookie PolicyTerms and Conditions 2023 © Teneo.Ai All Rights Reserved. QUICK LINKS * About Us * Blog * Case Studies * Investors * OpenQuestion * Smart IVR * Developers NEED HELP? TALK TO AN EXPERT! Evaluate OpenQuestion with the support of an industry expert We Can Help OPENQUESTION Learn more about OpenQuestion with this detailed guide Learn More INVESTORS Access our Investors website Open Website