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Submitted URL: https://insights.btoes.com/e3t/Ctc/P+113/c32Dm04/VWg-N35X5cB4W42hR2S76qplVW7bJF9w4Z1xRXN6klYW_3lLBZV1-WJV7CgVsvW2ClgNx8zPrY...
Effective URL: https://insights.proqistraininginstitute.com/course-details-the-business-operating-system-bos?utm_medium=email&_hsmi=253227348&_hsenc=p2ANqtz...
Submission: On April 06 via manual from IN — Scanned from DE
Effective URL: https://insights.proqistraininginstitute.com/course-details-the-business-operating-system-bos?utm_medium=email&_hsmi=253227348&_hsenc=p2ANqtz...
Submission: On April 06 via manual from IN — Scanned from DE
Form analysis 1 forms found in the DOM
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THE BUSINESS OPERATING SYSTEM (BOS)
ORGANIZING BUSINESSES FOR BETTER PERFORMANCE
George Strodtbeck, Vice President, SBTI
Instructor Details
Register before April 14, 2023, and save 30%
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* Course Information
* Instructor
* Dates & Prices
* Testimonials
* FAQs
SKILLS YOU WILL GAIN
* Business assessment
* Business Operating System creation
* Business Operating System understanding
* Continuous improvement
* Customer experienced quality
* Leadership
* Project identification
* Project selection
* Quality improvement
* Quality management
* Quality system
* Role of leadership
* Variation reduction
* Waste elimination
COURSE INTRODUCTION
WHAT YOU WILL LEARN
* Develop deeper insights into the concept of a business operating system
(BOS)
* Creating productive BOS for your organization
* Implement BOS for effective business execution
* Using the BOS to accelerate business improvement
* A model for change to use when implementing the BOS
INTRODUCTION
W. Edwards Deming, who was a key architect of the emergence of Japanese
manufacturing after World War II, said: “Eighty-five percent of the reasons for
failure are deficiencies in the systems and process rather than the employee.
The role of management is to change the process rather than badgering
individuals to do better.” While Mr. Deming’s statement of what management is
responsible to do is clear, it is less clear how a management team is to go
about the task. In most businesses, there is a general lack of clarity regarding
what the customer and business critical processes are, who owns them, and how to
pursue their improvement.
The purpose of this course is to introduce the attendee to an organizing
structure for the business that leads to better products and services for
customers. The course discusses an approach that a business management team can
use to undertake the task of developing the organizing structure to provide
context for process ownership, problem identification, priority setting, and
continuous improvement and why this is important for better customer and
business results.
WHAT MAKES THIS COURSE SPECIAL
Attendees will learn how to think differently about how a business works.
Lessons learned will include:
* The role of all business processes for delivering products and services to
customers.
* The importance of understanding “customer experienced quality” for developing
measures that broadly reflect how customers view the quality of the company
and its products and services.
* The difference between audit and assessment and how to apply each form.
* A model for change that is based on how a company matures over time.
WHY IS THIS COURSE UNIQUE
My personal experience in driving organizational change is one of the unique
elements of this course. I led the development of a business operating system
over a ten-year period for a global, multi-billion dollar company. During that
time, I worked with the leadership of the various business units and the CEO to
bring the BOS to life and make it useful to the management of the business.
WHO SHOULD ATTEND
Leaders and managers at any organizational level of a business seeking to
understand a better way to organize for process management and improvement.
PURPOSE OF THE COURSE
The purpose of this course is to introduce an organizing structure for the
business that leads to better products and services for customers.
COURSE OUTLINE
DAY 1
* Overview
Introduction to me
Purpose of the class
Basic outline of the class
* BOS Basics
What is the purpose of a business?
What is quality?
What is the purpose of a BOS?
When is a BOS needed?
What is the value of the BOS?
How is the BOS used?
Terms and Definitions
1. Functions
Operations
Operations Direct Support
Indirect Support
2. Functional Ownership
Processes
Tools and Methods
Skills and Capabilities
* BOS Examples
Learning Outcome: You will learn the language, purpose, and intent of a BOS.
DAY 2
* BOS Principles: Anchoring the BOS Processes
What are BOS Principles?
How are BOS Principles used?
BOS Principles example
BOS Principles Future State
* Functions – Process Ownership
Product and Service Delivery
Direct Support
Indirect Support
Examples of Functions
* BOS Elements
Customers – Requirements and Results
Products and Services
Delivery Processes
Learning Outcome: Learn how to create the BOS
DAY 3
* Creating/Defining the BOS
Assemble the Team
Identify the Customers
Define the Macro-Processes
Identify Macro-Process Inputs and Outputs
Identify the Required Functions
Define the BOS Principles
Summarize and Document
* Assessing the Effectiveness of the BOS
Assessment vs Audit – How vs What
Assessment - Identifying Gaps
1. The Baldrige Criteria
2. A BOS Assessment – based on BOS Principles
3. Process Mapping
4. Supply Chain
Audit – Compliance and Conformance
1. ISO
2. SOx
3. IRS
* Continuously Improving the BOS
What is Continuous Improvement?
Options for Continuous Improvement
1. Six Sigma
2. Lean
3. Shanin
4. Theory of Constraints
5. TRIZ
Lean Six Sigma
1. DMAIC
2. DFS
Learning Outcome: Assessing and improving the BOS
DAY 4
* The Change Process: S-Curve thinking and the Kano Model
S-Curves
1. What are they?
2. How are they used?
Kano Model
1. What is it?
2. How is it used?
S-Curves and Kano Work Together
* Impact on Organization Dynamics
Customer focused business alignment
1. Processes
2. Measures
Leadership active engagement
1. Goals/Strategies/Initiatives planning
2. Ongoing review of improvement priorities and project progress
3. Functional leadership accountability for process improvement
Business improvement aligned on customer experienced quality
1. Processes
2. Tools
3. Skills
Learning Outcome: Positively affecting business dynamics using a model for
change
DURATION:
4 Day
TIME SEGMENTS:
3 hours session each day
PRE-COURSE READING:
None required
CERTIFICATION:
PDF certificate to add to your LinkedIn profile
PREREQUISITE:
None
WHAT’S INCLUDED:
Course materials (BOS workbook & BOS worksheets)
PRICE:
$1000 (includes training & certification)
DELIVERY:
Completely online
ACCESSIBLE:
On computers, tablets, and smartphones
TIME ZONE:
EST (Eastern Standard Time)
CONDUCT GROUP TRAININGS FOR THIS COURSE IN YOUR COMPANY.
IN-COMPANY TRAINING
CALL ME BACK
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$700$100030% Off
REGISTER BY
April 14
SAVE 30%
* Team of 3+ Get 25% discount
* Team of 5+ Get 30% discount
* Team of 7+ Get 35% discount
* Team of 10+ Get 40% discount
* Team of 20+ Get 50% discount
To obtain the team discount below, book your team in one go, and ensure you
input each team members individual respective email address, Our system will
automatically calculate the correct discount level.
Discounts apply off the FULL PRICE only, and cannot be applied retrospectively
if some team members have already booked.
Early Bird Discount
We can not combine Early Bird discounts with Team discounts, the system will
give you the best discount option either Early Bird or Team, which ever is
highest at the time.
All discounts must require payment at time of registration and before the
cut-off date in order to receive the discount.
CERTIFICATES
Shareable on:
You will have two options for certification post-course. Either just complete
all course content to obtain your Certification of Attendance or you can choose
to achieve a highly valued Proqis Certified Accreditation by taking a
post-course exam. If you pass you will receive a Proqis Certified Business
Operating System Practitioner (PBOSP) Certification and a Certification of
Accomplishment LinkedIn Proqis Certified Business Operating System Practitioner
Badge which you can put on your LinkedIn Profile with a click on our platform.
WHY CERTIFY
Proqis Certified Business Operating System (BOS) Practitioner (PBOSP) is a
comprehensive certification designed to validate that individuals in a wide
variety of job functions have a foundational knowledge of the important concepts
and components that are part of the Business Operating System (BOS) ecosystem.
OUR CERTIFICATIONS ARE TRUSTED BY PROFESSIONALS AT THESE COMPANIES
Proqis certifications confirm knowledge in top emerging Business Transformation,
Digital Transformation & Operational Excellence & Innovation Excellence areas
that rapidly evolving and growing, and Proqis offers certifications that align
with the most current and expanding fields.
WHY PROQIS CERTIFICATIONS?
Proqis certifications don’t just offer knowledge, they are created by industry
leaders with years of experience in the subject matter, Proqis Certifications
align with real jobs and roles within the Business Transformation, Digital
Transformation & Operational Excellence & Innovation Excellence industry.
Proqis certifications are also vendor-neutral, so the knowledge gained can be
applied regardless of the business environment. They are not tied to just one
product or framework.
Exam Duration
30 minutes
Number of Questions
30
Exam Format
Multiple Choice/Multiple Response
Passing Score
70%
Providers and Associations
ENDORSED EDUCATION PROVIDER
GLOMACS is registered with the National Association of State Boards of
Accountancy (NASBA) as a sponsor of continuing professional education on the
National Registry of CPE Sponsors. State boards of accountancy have final
authority on the acceptance of individual courses for CPE credit. Complaints
regarding registered sponsors may be submitted to the National Registry of CPE
Sponsors through its website: www.NASBARegistry.org
IN ASSOCIATION WITH
Oxford Management Centre
A GLOMACS - Oxford Management Centre collaboration aimed at providing the best
training services and benefits to our valued clients.
Visit website
WOULD LIKE TO SPEAK TO THE INSTRUCTORS
Do you specific technical questions you want to ensure the course covers
Click Here
IN-HOUSE IN-PERSON OR VIRTUAL TEAM TRAINING
Are you interested in having your team trained by our expert instructors.
Click Here
WANT BESPOKE ONE-2-ONE COACHING
Are you interested in completed bespoke tailored training for yourself.
Click Here
WOULD LIKE TO SPEAK TO THE INSTRUCTORS
Do you specific technical questions you want to ensure the course covers
Click Here
IN-HOUSE IN-PERSON OR VIRTUAL TEAM TRAINING
Are you interested in having your team trained by our expert instructors.
Click Here
INSTRUCTOR
GEORGE STRODTBECK, VICE PRESIDENT, SBTI
George is responsible for strategic account management and providing expert
change management advice to SBTI clients. Prior to joining SBTI in 2015, George
spent 23 years with Cummins Inc. He was the Executive Director of Quality
leading the deployment of Six Sigma for 16 years and the Cummins Operating
System for 10 years. George also worked for Pepsi Cola for 6 years as an Area
Manager of Fleet Maintenance and Distribution and spent 10 years as an officer
in the US Army. Currently, George is responsible for multiple accounts and the
development of new SBTI intellectual property. George’s study and practice of
leadership and management has uniquely prepared him to help companies
successfully drive organizational change. George attended West Point graduating
in 1976.
George has authored two books on organizational change:
* Making Change in Complex Organizations – ASQ 2016
* A Magnificent Journey to Excellence; Sixteen Years of Six Sigma at Cummins,
Inc. – Routledge 2020
DATES & PRICES
This course will take place over a Zoom Meeting and you will receive a unique
link and access details shortly after registering.
The course will take place over four days, with each day comprising 3 hours of
sessions with a 30-minute break in-between. The sessions will run from 9:00 AM
to 12:00 PM. Specific time zones will vary based on dates, see below.
Online Instructor-Led
5th, 8th, 12th & 15th June 2023
Time Zone
EST (Eastern Standard Time)
9:00 AM to 12:00 PM
Register before April 14, 2023 & save 30% $700 $1000
Enquire Book Now
TESTIMONIAL
Most recently, George provided support to strengthen Johnson Electric’s new
product development system with a goal to be the safe choice for our customers,
meeting or exceeding their requirements. George has remained acoach and mentor
for the past 22 years.
SIMON CROWHURST
Group Quality & Reliability General Manager, Johnson Electric
George’s extensive business experience affords him with the the unique ability
to bridge the connections between how an organization operates within multiple
functions and bottom-line performance. I highly recommend George’s instructional
courses; he is engaging and a master story teller. He brings pragmatic solutions
that easily resonates with people at all levels of an organization and even
years later his influence is engraved within the Cummins Operating system.
DEBBIE CLIMER
Global Integrated Business Planner Director, Cummins Inc.
I worked with George for many years and witnessed him develop, implement,
execute and hone the operating system at Cummins. His tireless leadership and
emphasis on developing ownership for important processes that impacted the
customer with use of six sigma as the primary improvement tool yielded great
gains for the company. In short, the operating system became the backbone of
the Cummins business model. George’s vast knowledge and experience provide him
a unique perspective on what an operating system is and how to make it work.
JEFFREY B SHARP
Quality Infrastructure Director, Cummins Filtration
Most recently, George provided support to strengthen Johnson Electric’s new
product development system with a goal to be the safe choice for our customers,
meeting or exceeding their requirements. George has remained acoach and mentor
for the past 22 years.
SIMON CROWHURST
Group Quality & Reliability General Manager, Johnson Electric
George’s extensive business experience affords him with the the unique ability
to bridge the connections between how an organization operates within multiple
functions and bottom-line performance. I highly recommend George’s instructional
courses; he is engaging and a master story teller. He brings pragmatic solutions
that easily resonates with people at all levels of an organization and even
years later his influence is engraved within the Cummins Operating system.
DEBBIE CLIMER
Global Integrated Business Planner Director, Cummins Inc.
* 1
* 2
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Do you specific technical questions you want to ensure the course covers
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IN-HOUSE IN-PERSON OR VIRTUAL TEAM TRAINING
Are you interested in having your team trained by our expert instructors.
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WANT BESPOKE ONE-2-ONE COACHING
Are you interested in completed bespoke tailored training for yourself.
Click Here
WOULD LIKE TO SPEAK TO THE INSTRUCTORS
Do you specific technical questions you want to ensure the course covers
Click Here
IN-HOUSE IN-PERSON OR VIRTUAL TEAM TRAINING
Are you interested in having your team trained by our expert instructors.
Click Here
INSTRUCTOR BOOK
THOSE PARTICIPATING IN "THE BUSINESS OPERATING SYSTEM (BOS)" LIVE-VIRTUAL
WORKSHOP WILL RECEIVE A DIGITAL COPY OF GEORGE STRODTBECK’S BOOK “MAKING CHANGE
IN COMPLEX ORGANIZATIONS”
This book is written for the leader or management team of any complex
organization attempting to lead an organization-wide change. Successfully
leading change has never been easy. Many realities of life in the 21st century
have combined to intensify the challenge. This book captures the lessons learned
during more than 43 years of experience working in complex, large-scale
organizations, 14 years between West Point and the United States Army and more
than 29 years in two large, very different American companies. These lessons are
shared in the hope that it will help others lead change successfully and avoid
at least some of the pitfalls that come with it.
The principles and questions in this book also benefit leaders making changes in
the small organization or those who desire to transform their small organization
into a large one. This book is intended to serve as a leader's guide of things
to think about and how to plan for successful change.
ATTENDEES
FREQUENTLY ASKED QUESTIONS
Answers to the questions we get asked the most.
IS THIS COURSE APPLICABLE ONLY TO MANUFACTURING COMPANIES?
No, the ideas in this course are applicable to any business type.
CAN THIS COURSE BE APPLIED TO ANY BUSINESS LEVEL?
Yes, the principles and actions discussed in this course are applicable at all
business levels.
WHAT WILL I BE ABLE TO DO ON COMPLETING THIS COURSE?
The attendee will be able to identify processes that are critical to customer
experience quality and who should be responsible for improving them.
WHY SHOULD I PICK PROQIS TRAINING INSTITUTE OVER ANY OTHER TRAINING PROVIDER?
Proqis Training Institute conducts thorough painstaking research to identify and
select best-in-class instructors. Each is fully vetted to ensure they have a
strong pedigree and track record in delivering world-class engaging training. We
only select instructors who are considered by their peers as the industry's most
progressive thought-leaders in their field.
Furthermore, each our instructors have a background as top flight
leadership-level practitioners within the world's leading brands, disruptors and
major global corporations. Such a Disney, Amazon, Google, Facebook, Caesars
Entertainment, Toyota and many more.
In short, our courses deliver the very best, practical how to, what to training
by the world's best experts.
WHAT HAPPENS IF I CANNOT MAKE THE COURSE?
You can attend any future training within 6 months or you can send a substitute
attendee. All courses once booked are non-refundable.
I HAVE QUESTIONS ABOUT THIS COURSE.
Please call us at + 1 312-496 6621 or
email proqistraininginstitute@proqis.com and we will be happy to help
IS THIS COURSE REALLY 100% ONLINE? DO I NEED TO ATTEND A CLASS IN PERSON.
This course is completely online, so there’s no need to show up to a classroom
in person. You can access your lectures, readings and assignments anytime and
anywhere via the web or your mobile device.
WHAT BACKGROUND KNOWLEDGE IS NECESSARY?
A basic knowledge of how a business operates is useful for understanding the
concepts and actions discussed during the course.
DOES THIS COURSE REQUIRE ANY PREREQUISITES?
No
WHO IS PROQIS TRAINING INSTITUTE?
Proqis Training Institute is part of the Proqis family of companies, which are
separate divisions of Global Media Research Ltd, including Proqis
Digital & BTOES Insights which collectively is the world’s premier content and
training platform for executives, with a particular focus in the Business
Transformation & Operational Excellence Strategies (BTOES)
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Head Office: 50 Grosvenor Hill. London W1K 3QT. United Kingdom.
Place of Registration: England & Wales
Registered Office Address: 145-157 St John Street, London, EC1V 4PW, England,
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Registered Number: 08771005
Contact Telephone Number: +44 203 435 8367 or +1 312 496 6621
Email: proqistraininginstitute@proqis.com
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