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HomePrivacy Policy
PRIVACY POLICY
PRIVACY POLICY
Introduction
Shangri-La International Hotel Management Limited ("Shangri-La", "we", "us",
"our") respects your privacy, and is committed to protecting the privacy,
confidentiality and security of the personal data you provide to us or that we
collect about you when you use our website www.shangri-la.com or our mobile
application(s) and other online products and services ("Site"), when you contact
guest services, or when you otherwise interact with us. We are aware of our
responsibilities to protect your personal data, to keep it secure and comply
with applicable privacy and data protection laws. For the purposes of this
Privacy Policy, “personal data” shall have the meaning as given to it by
applicable privacy or data protection laws.
This Privacy Policy explains our personal data practices and the choices you can
make about the way your personal data is used. This Privacy Policy gives effect
to our commitment to protect your personal data and serves as the guidelines to
be observed by all of the hotels, resorts and properties managed and/or operated
by Shangri-La or its affiliates and subsidiaries.
You will be asked to consent to the terms of this Privacy Policy when making a
reservation, joining the Shangri-La Circle programme, registering for events or
promotions, or otherwise corresponding with us via the Site or otherwise where
required under applicable law. Subject to the requirements of applicable law,
your continued use of the Site will constitute your deemed consent or
acknowledgement to the terms of this Privacy Policy.
Shangri-La International Hotel Management Limited, at 28/F, Kerry Centre, 683
King’s Road, Quarry Bay, the Hong Kong Special Administrative Region of the
People’s Republic of China (“Hong Kong”) is responsible for using your personal
data. Our data protection officer can be contacted via
dataprotectionofficer@shangri-la.com.
For Thailand, Shangri-La Hotel Public Company Limited, at 89 Soi Wat Suan Plu,
New Road, Bang Rak, Bangkok 10500, Telephone: +66 (0) 2236 7777 is also the data
controller who is responsible for collecting, using and/or disclosing your
personal data. Our data protection officer can be contacted via
dataprotectionofficer@shangri-la.com
For EU residents, Shangri-La Hotels (Paris) at 10 avenue d'Iéna, Paris 75116,
France will act as our EU representative office. For UK residents, Shangri-La
Hotels Pte Limited at Shangri-La Hotel, at the Shard, London, 31 St Thomas
Street, London SE1 9 QU, United Kingdom will act as our UK representative
office. Our European and UK data protection officer can be contacted via
dataprotectionofficer.eu@shangri-la.com.
Types of Personal Data We Collect
Information you provide to us: we collect personal data (including where
applicable sensitive personal data) you provide directly to us. This includes:
* your full name, gender, date of birth and contact information (e.g. country
of residence, physical address, email address and phone number), passport and
visa information;
* guest stay information, including the hotels where you have stayed, date of
arrival and departure, goods and services purchased, special requests made,
your service preferences, telephone numbers dialled and email, faxes,
telephone and other messages received;
* your credit card, mobile payment and other payment details;
* your membership information, account details, profile or password details and
any frequent flyer or travel partner programme affiliation;
* any information necessary to fulfill special requests (for example, leisure,
travel and guest preferences);
* your reviews, feedback, opinions and interactions you have with us about our
hotels, resorts, Shangri-La Circle programmes and services;
* information collected through the use of closed circuit television (“CCTV”)
systems and other security systems; and
* any other personal data you choose to provide to us (e.g. health data, social
media information).
Information We Collect Automatically When You Use the Site: when you access or
use the Site, we automatically collect personal data about you, including:
* Log Information: we may collect system log information about your use of the
Site, including the type of browser you use, access times, pages viewed, your
IP address and the page you visited before navigating to our Site.
* Device Information: we may collect information about the computer or mobile
device you use to access our Site, including the hardware model, operating
system and version, unique device identifiers (such as, IP address, IMEI
number, the address of the device's wireless network interface, or mobile
phone number used by the device) and mobile network information.
* Location Information: we may collect information about the location of your
device each time you access or use one of our mobile applications or
otherwise consent to the collection of this information. You can turn off
location services for a device at any time, but this may turn off some useful
features.
* Push related(Android): In order to ensure that the application can normally
receive broadcast information pushed by the client when the application is
closed or running in the background, the application must use the
(self-start) capability. There will be a certain frequency of sending
broadcast through the system to wake up the self-start or associated startup
behavior of the application, which is necessary for the realization of
functions and services; When you open content push messages, relevant content
will be opened after obtaining your explicit consent. There is no associated
startup without your consent.
* Information Collected by Cookies and Other Tracking Technologies: we and our
service providers use various technologies to collect information, including
cookies and web beacons. Cookies are small data files stored on your hard
drive or in device memory that help us improve our Site and your experience,
see which areas and features of our Site are popular and count visits. Web
beacons are electronic images that may be used in our services or emails and
help deliver cookies, count visits and understand usage and campaign
effectiveness. For more information about cookies, and how to disable them,
please see our Cookies Policy.
Information We Collect From Other Sources: we may also obtain personal data from
our hotels and from our third party service providers (such as information
relating to the credit of guests) or via third party SDK platforms as set out in
Appendix to this Privacy Policy and from public sources and combine that with
information we collect through our Site where we believe that it is necessary to
help manage our relationship with you.
Where you provide personal data of third parties (for example, names and contact
details of your family members in connection with bookings or family
memberships), you confirm that you have their consent or rely on applicable
legal basis to provide their personal data to us. We recommend you show them
this Privacy Policy.
How We Collect, Use and Disclose Your Personal Data
Subject to the requirements of applicable law, we may collect, use and disclose
your personal data for the purposes set out below. For the performance of our
agreement with you, in order to:
* process, confirm, provide and charge for hotel arrangements, restaurant and
spa reservations and our goods and services, and administer mobile (where
applicable) and in person check in and check out;
* fulfill contractual obligations to you, anyone involved in the process of
making your travel arrangements (e.g. travel agents, group travel organisers
and your employer) and vendors (e.g. credit card companies, airline operators
and other loyalty programmes);
* provide you with access to the content on our Site, and respond to your
enquiries and requests for information and services; and
* administer, and disclose the winner of, contests and lucky draw competitions
conducted by us or on our behalf.
For our legitimate commercial interests, in order to:
* understand how our products and services impact you, provide you with a
better, more personalised level of service, and further develop our products
and services, including linking or combining with information we get from
others to do so;
* provide privileges, benefits and services to you, process applications for
and administer membership programmes, verify and validate your ability to
access and use certain products, services, facilities and information (such
as Shangri-La Circle member-only information), and administer Shangri-La
Circle membership, including as regards points and rewards redemption;
* monitor your use of our Site and your bookings, and conduct analysis of the
use of our Site in order to operate, evaluate and improve our Site and our
services, understand your preferences, display customised content to you on
our Site which may be of interest to you and troubleshoot any problems;
* conduct market analysis, market research, customer satisfaction and quality
assurance surveys to improve our hotels, resorts, membership programme and
services; and
* manage and provide for the safety and security of guests, premises and
services (including but not limited to handling any incidents, accidents or
claims made by guests or customers, conducting investigations and/or audits,
carrying out CCTV surveillance and conducting security clearances).
For compliance with legal obligations to which we are subject, in order to:
* meet legal and regulatory requirements and administer general record keeping;
* prevent, detect and investigate crime and analyse and manage commercial
risks; and
* conduct investigations.
Use of information based on your consent:
* to facilitate direct marketing, promotional and customer management purposes,
including sending you promotional communications (including without
limitation emails, SMS / MMS and push notifications) or special offers if you
have consented to receive the same. Please see section “Direct Marketing”
below;
* to use special categories of data (e.g. health data, biometric data,
disability data, sensitive data from official identification documents if
any, sexual behavior, religion, race, cult, and philosophical belief) only if
we have received your explicit consent thereto for such activities
separately; and
* for any other purposes for which we have obtained your consent, in accordance
with the requirements of applicable law.
In addition, we collect, use, and disclose your personal data for the following
purposes depending on the nature of our relationship:
* If you are a guest at our hotel(s), or a guest to events organised at our
hotel(s):
* providing customer service and support;
* creating and maintaining guest profiles in our system database;
* administering debt recovery and debt management; and/or
* any other purposes relating to any of the above;
* If you are a customer or guest at our spa, health club, restaurants or bars;
* indemnifying our hotel(s) from liability related to your use of the spa or
health club or consumption of restaurant or bar food and drinks outside the
restaurant or bar;
* preventing or suppressing a danger to your life, body or health, where you
are incapable of giving consent by whatever reason; and/or
* any other purposes relating to any of the above.
* If you are an employee, officer or owner of an external service provider or
vendor outsourced or prospected by Shangri-La:
* managing project tenders and quotations, processing orders or managing the
supply of goods and services;
* processing payment of vendor invoices and bills;
* maintaining internal communications; and/or
* any other purposes relating to any of the above.
In order to register with our mobile application(s), make an online hotel
reservation, enrol with the Shangri-La Circle programmes or if you make an
enquiry, you must provide us with the personal data marked with an asterisk
or otherwise indicated as mandatory, otherwise we may not be able to process
your request or comply with our legal obligations.
In addition to the above, except in limited instances where your consent is
required, we may also collect, use, and disclose your personal data on the
legal basis of (i) vital interest for the prevention or suppression of danger
to a person's life, body, or health; (ii) public interest for the performance
of task carried out in the public interest or for exercising of official
authorities or duties; and/or (iii) the necessity for an establishment and
defenses of legal claims.
Disclosures of Your Personal Data
Subject to the provisions of any applicable law, we may share your personal
data to the following entities and parties, for the purposes listed above
(where applicable):
* between and among Shangri-La and a limited number of our affiliates as are
relevant for the above purposes and to facilitate the operation of our
business, but we shall only do so on a need to know basis;
* with the operator of the hotel or the hub of hotels which you book, stay
or visit for the above purposes;
* with third-party payment processors, payment service providers, external
banks, credit card companies, IT and marketing support service providers,
insurance companies and other consultants, vendors and service providers
who need access to such information to carry out work or provide services
on our behalf or who help us provide the Site to you;
* vendors or third party service providers in connection with marketing
promotions and services offered by Shangri-La (please also see the section
below on “Direct Marketing”);
* with anyone involved in the process of making your travel arrangements
(e.g. travel agents, group travel organisers, your employer, our partners,
foreign embassies) in order to fulfill contractual obligations;
* with any law enforcement, courts, Government or regulatory bodies (in
whatever jurisdiction), or otherwise in response to a request for
information if we believe disclosure is in accordance with, or required
by, any applicable law, regulation, court order or legal process;
* if we believe your actions are inconsistent with our user agreements or
policies, or to protect the rights, property and safety of Shangri-La, our
affiliates or others;
* any business partner, investor, assignee, or transferee (actual or
prospective) in connection with, or during negotiations of, or to
facilitate any business asset transactions (which may extend to any
merger, sale of company assets, financing or acquisition of all or a
portion of our business by another company, or any change of management of
a hotel);
* with our advisors, which includes our accountants, auditors, lawyers,
other professional advisors and business contacts for the purpose of
assisting us to better manage, support or develop our business and comply
with our legal and regulatory obligations;
* with any other party at your consent or at your direction or whom you
authorise us to disclose your personal data to; and
* otherwise as permitted or required by applicable laws and regulations.
We may also disclose aggregate or de-identified data that is not personally
identifiable with third parties, including our commercial and strategic
partners.
Overseas Transfers of Your Personal Data
Your personal data will be transferred to, and stored at, locations in Hong
Kong and Singapore and in the location of the hotel in which you make
reservations, stay or visit. It will also be accessed and processed by our
personnel and the personnel of our partners, affiliates and third party
service providers, who operate outside of Hong Kong, Singapore and the
location of the hotel in which you make reservations, stay or visit. Your
personal data will only be transferred to locations outside of Hong Kong,
Singapore and the location of the hotel in which you make reservations, stay
or visit where we are satisfied that adequate or comparable levels of
protection are in place to protect personal data held in that jurisdiction or
that appropriate safeguards are put in place (including standard data
protection clauses for transfer from the EU to outside the EU and for access
or transfers outside of Mainland China), or other derogations as allowed by
laws and (where we are required to do so) with your consent.
Direct Marketing
From time to time, we would like to use your name, email address, mobile
phone number, and other relevant contact information to send you either via
emails, SMS / MMS messages, telephone calls, push notifications, post, or
social media (e.g. WeChat and Facebook) information that we think may be of
interest to you, including about our hotels, products and services, news
about our membership programme (if you become a member of Shangri-La Circle),
satisfaction surveys, events, offers and promotions, but we can only do so
with your consent.
We would also like to share (for gain) such data with the operator of the
hotel or hub of hotels in which you stay or visit and with selected third
party entities, so that they may send you information, news updates, special
events, offers and promotions as regards their products and services,
including travel, transportation, retail, food and beverage, hotel
accommodation, credit cards, financial and investment services, real estate,
entertainment, publications, fashion and jewellery, leisure and sports,
health and wellness, non-profit and charitable activities,
telecommunications, social networking, media and public relations, but we
will not share your personal data with such third parties or use your
personal data for direct marketing without your consent.
You may, in accordance with applicable law, choose not to receive marketing
communications or opt-out from receiving marketing communications at any
time, free of charge, by following the unsubscribe instructions contained in
the marketing communications or contacting Shangri-La in accordance with the
section “Your Rights and Contact Us” below. If you opt out of these
communications, we may still send you non-promotional communications, such as
those about your reservation or Shangri-La Circle programme members
communications, unless we are prohibited from doing so by applicable laws.
Retention of Personal Data
In certain countries, the collection and retention of personal data is
mandated by law. To the extent required or permitted by law, we take
reasonable steps to delete, destroy, de-identify or redact personal data in a
secure manner when retention is no longer necessary for legal or business
purposes for which it was collected (as set out in this Privacy Policy) or
when requested by you. In any event, we do not retain your personal data for
longer than six (6) years, subject to local laws and regulations.
Our Commitment to Data Security
We have in place reasonable technical and organisational measures to prevent
unauthorised or accidental access, processing, erasure, loss or use of your
personal data and to keep your personal data confidential. These measures are
subject to ongoing review and monitoring. To protect your personal data, we
also require our third party service providers to take reasonable precautions
to keep your personal data confidential and to prevent unauthorised or
accidental access, processing, erasure, loss or use of personal data, and to
act at all times in compliance with applicable data protection laws.
We cannot guarantee that our Site will function faultless and without any
interruptions. We shall not be liable for damages that may result from the
use of electronic means of communication, including, but not limited to,
damages resulting from the failure or delay in delivery of electronic
communications, interception or manipulation of electronic communications by
third parties or by computer programs used for electronic communications and
transmission of viruses.
We recommend that where applicable, you change your passwords often, use a
combination of letters and numbers, and ensure that you use a secure browser.
If applicable, you undertake to keep your username and password secure and
confidential and shall not disclose or permit it to be disclosed to any
unauthorised person, and to inform us as soon as reasonably practicable if
you know or suspect that someone else knows your username and password or
believe the confidentiality of your username and password has been lost,
stolen or compromised in any way or that actual or possible unauthorised
transactions have taken place. We are not liable for any damages resulting
from any security breaches, on unauthorised and/or fraudulent use of your
username and password.
Children,Minors, Quasi-Incompetent Persons, and Incompetent Persons
Except where required by local laws, we do not knowingly collect personal
data from minors, quasi-incompetent persons, and incompetent persons. If you
are a minor, quasi-incompetent persons, and incompetent persons, you may only
use our Site and services with the permission of your parent, or guardian, or
curator.
If you are in the EU, our online services are not directed at children under
the age of 13. If you believe we have collected information about a child
under the age of 13, please contact us so that we may take appropriate steps
to delete such information. If you are at least 13 but under the age of 16,
please get the consent of your parent or legal guardian before giving us any
personal data about yourself.
If you are in the People’s Republic of China, our online services are not
directed at children under the age of 14. If you are under the age of 14,
please get the consent of your parent or legal guardian before giving us any
personal data about yourself.
If you are in Thailand, our online services are not directed at children
under the age of 20. If you believe we have collected information about a
child under the age of 20, please contact us so that we may take appropriate
steps to delete such information. If you are under the age of 20 and other
legal exceptions cannot be relied on, please get the consent of your parent
or legal guardian before giving us any personal data about yourself.
Third Party Sites
The Site may contain links to other websites, apps, content, services or
resources on the internet which are operated by third parties. If you access
other websites, apps, content, services or resources using the links
provided, please be aware they may have their own privacy policy, and we do
not accept any responsibility or liability for these policies or for any
personal data which may be collected through these sites. Please check these
policies before you submit any personal information to these sites.
Your Rights and Contact Us
Subject to applicable law, you may be entitled to access, make/ raise
objection to processing, rectify, erase (including deletion of your
membership account), limit the use or transfer the personal data we hold of
you, exercise the right to data portability, or lodge a complaint to a
competent authority. Whenever reasonably possible and required, we will
strive to grant these rights within one (1) month or within a reasonable time
or as required by applicable local data protection law (e.g. within 15
working days in the People’s Republic of China). You may also withdraw your
consent to receiving direct marketing communications, or more generally to
our processing of your personal data if based on your consent, at any time.
You may also be entitled to appeal and object to important decisions which
were made based solely on automated decision-making. You may in certain
circumstances ask us to cancel your membership account or delete your
personal data, in which case, to the extent permissible by applicable law, we
will take reasonable steps to delete or de-identify your personal data.
Please note that we may not be able to continue providing services to you if
you entirely withdraw your consent or ask us to delete your personal data
entirely, and this may also result in the termination of any agreements with
Shangri-La.
If you would like us to update the data we maintain about you and your
preferences, or if you wish to withdraw your consent to receiving direct
marketing communications from us, please contact us by email at
unsubscribe@shangri-la.com.
For any other requests (including deletion of your membership account), or if
you have any questions or complaints about how we handle your personal data,
please contact our data protection officer by email at
dataprotectionofficer@shangri-la.com or by post at 28/F Kerry Centre, 683
King’s Road, Quarry Bay, Hong Kong, or other contact details as set out in
the “Introduction” section above.
Changes to the Privacy Policy
We may modify this Privacy Policy from time to time. Any changes to this
Privacy Policy will be posted to the Site so that you are always informed of
the way we collect and use your personal data, and we encourage you to review
this Privacy Policy whenever you access the Site or otherwise interact with
us to stay informed about our information practices and the ways you can help
protect your privacy. Updated versions of this Privacy Policy will include
the date of the revision at the end of this Privacy Policy so that you are
able to check when the Privacy Policy was last amended. Any changes to this
Privacy Policy will become effective upon posting of the revised Privacy
Policy on the Site. Use of the Site following such changes constitutes your
acceptance of the revised Privacy Policy then in effect but, to the extent
such changes have a material effect on your rights or obligations as regards
our handling of your personal data, such changes will only apply to personal
data after the changes are applied (and, where required under applicable law,
we will obtain your consent to material changes to the Privacy Policy).
Miscellaneous
This Privacy Policy is governed by and shall be construed in accordance with
the laws of Hong Kong.
This Privacy Policy is written in the English language and may be translated
into other languages. In the event of any inconsistency between the English
version and the translated version of this Privacy Policy, the English
version shall prevail.
Last Updated: 1 June 2022
Appendix:
Third party SDK platforms: Google AnalyticsPersonal information type:IP,
device and browser information, operating systemPurpose: User tracking and
engagement
Compliance Specification Link: https://policies.google.com/privacy?hl=en
Third party SDK platforms: Adobe SDK
Personal information type: Device information and device network information
Purpose: Provide personalized marketing for users, logging user data
requests, synchronizing data, tracking errors and testing
Compliance Specification Link: https://www.adobe.com/privacy/policy.html
Third party SDK platforms: Aliyun ARMS SDK
Personal information type: IP, location, device network, Browser information
Purpose: The front-end monitors application performance
Compliance Specification Link:
http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=5176.19720258.J_9220772140.82.311d2c4azVD3fU
Third party SDK platforms: Google sign in SDK
Personal information type: Gmail Address
Purpose: Sign in or enrollment by Gmail
Compliance Specification Link: https://policies.google.com/privacy
Third party platforms: Sojern
Personal information type: IP, Device and Browser Information
Purpose: Create customized marketing strategies for individual users. Enhance
campaigns to improve their targeting efficiency. Identify the sources of
bookings attributed to specific marketing campaigns
Compliance Specification Link: https://www.sojern.com/privacy/privacy-policy
Third party SDK platforms: Volcengine Growth Marketing Kit SDK
Personal information type: Device brand, device model, device name, IP
address, MAC address, device software version info, device identification
(such as IMEI, IDFA, IDFV, OAID, MEID, ICCID, etc), Operator info, OS info
Purpose: Log user data requests, sync data, track bugs and test
Compliance Specification Link: https://www.volcengine.com/docs/6287/72380
COOKIES POLICY
This policy ("Cookies Policy") is issued by Shangri-La International Hotel
Management Limited (referred to as "we", "us", "our"). This Cookies Policy
applies to our use of cookies in connection with our website
www.shangri-la.com and our mobile application(s) (collectively "Site").
By continuing to use our Site, you are agreeing to our use of cookies in the
manner set out in this Cookies Policy.
If you do not wish to accept cookies in respect of your use of this Site, you
should stop using the Site, or turn off your cookies (see paragraph 4), but
this may affect the functionality of the Site.
1. WHAT THIS COOKIES POLICY COVERS
This Cookies Policy sets out:
* what a cookie is (paragraph 2);
* an overview of the cookies we use (paragraph 3);
* what you can do if you do not agree to the use of the cookies (paragraph
4); and
* further information about cookies in general (paragraph 5).
2. WHAT IS A COOKIE?
After you enter the Site, the Site will make use of "cookies". Cookies are
small text files containing small amounts of information which are downloaded
and may be stored on any of your internet enabled devices e.g. your computer,
smartphone or tablet - like a memory for a web page. This Cookies Policy
provides you with information about the cookies we use and why. Our Privacy
Policy sets out full details of the other information we may collect and how
we may use your personal data. If you do not wish to accept cookies in
connection with your use of this Site, you should stop using it or turn off
your cookies (see paragraph 4 below for how to do this) but this may affect
the functionality of the Site.
3. COOKIES USED ON THE SITE
We use several different types of cookies. In particular, we use the
following first party cookies: necessary cookies which allow certain
fundamental features of the Site to work; functional cookies, which allow us
to remember choices you make (e.g. your cookie preference), performance
cookies, which monitor usage of the Site and advertising cookies which record
the fact that you have visited the Site and then which links you have
accessed whilst you use the Site.
We also use third party cookies - these are cookies that are set by a third
party website or applications rather than by us. In particular, the Site
allows cookies of third party social networks (e.g. Facebook and LinkedIn),
and this enables a user to share content of the Site on social networks.
These third parties may use cookies, but their use of cookies will not be
governed by this Cookies Policy.
Some of these are session cookies which are temporary and allow us to link
your actions during a browser session. These are deleted at the end of your
browsing session. Others are persistent cookies which remain on your device
for the period of time specified in the cookie. These cookies help us
identify you as a unique user (by storing a randomly generated number).
The Site uses first party cookies for the following purposes:
a) necessary cookies
Necessary cookies are essential and help you navigate the Site. These cookies
make sure your basket is saved during all steps of the checkout process. This
helps to support security and basic functionality of the Site. These cookies
are necessary for the proper operation of our Site, so if you block these
cookies we cannot guarantee your use or the security of our Site during your
visit.
b) functional cookies
Functional cookies are used to provide you the best user experience. These
cookies are for instances used to save and remind you about reservations you
have started to make, so will save you time if you want to complete your
reservation at a later stage. These cookies could also recognise if a Site
user has already signed up for our newsletter/requested information about a
service or if the user is seeing a certain page for the first time.
c) performance cookies
Performance cookies help us to understand the behaviour of our visitors and
the usage of the Site. This allows us to continuously improve the Site to
provide you the best user experience. These cookies are also used to help us
understand what interests our users, and measure how effective our
advertising is. Some of these cookies are managed by third parties, and you
may refer to the third parties' own website privacy notifications for further
information.
By way of example, we use Google Analytics cookies to obtain an overall view
of visitor habits and visitor volumes, and to help improve the overall
experience on our Site. Google Analytics is a third-party web analysis
service provided by Google Inc, which uses "performance cookies" and
"targeting cookies" to analyse how you use the Site. The information
generated by the cookie about your use of the Site (including your IP
address) will be transmitted to and stored by Google on servers in the United
States. However, this website uses Google Analytics with the expansion
'_anonymizeIp()' which means that Google will truncate/anonymise the last
octet of the IP address for Member States of the European Union.
On behalf of us, Google will use the information collected for the purpose of
evaluating your use of our Site, compiling reports on Site activity and
providing other services relating to Site activity and internet usage to us.
Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on
your browser as described below. Furthermore you can prevent Google’s
collection and use of data (cookies and IP address) by downloading and
installing the browser plug-in available under
https://tools.google.com/dlpage/gaoptout?hl=en-GB#. You may disable the use
of Google Analytics by using the link disable Google Analytics. This link
creates an opt-out cookie which prevents the further processing of your data.
For more information about Google Analytics cookies, please see Google's help
pages and privacy policy.
We also use Adobe Experience Cloud cookies, namely Adobe Analytics and Adobe
Audience Manager, to analyze visitors’ activities on our website. You may
disable the use of Adobe Experience Cloud cookies to stop further processing
your data by following the instructions set out in this link:
https://www.adobe.com/hk_en/privacy/opt-out.html. For more information about
Adobe Experience Cloud cookies, please see the Adobe privacy policy.
If you do not accept the use of these cookies, we cannot guarantee how our
Site will perform for you.
d) advertising cookies
Advertising cookies will remember your preferences and, in general, that you
visited the Site. We strive to provide you with advertisements for hotels,
resorts, and other products and services relevant to you and your interests
on other online platforms, where available. These cookies are also used to
limit the number of times you see an advertisement as well as help measure
the effectiveness of advertisements.
More specifically, we may use the following cookies on our Site:
Performance Cookies
* Google Analytics stored by Google for 1 day to 2 years, depending on the
cookies – We use Google Analytics to help analyse which pages on our
website visitors viewed. When you visit our website, your web browser
automatically sends certain information to Google. For further information
on how Google uses your data, please refer to
https://www.google.com/intl/en/policies/privacy/partners/. To opt-out,
please click: here.
* Adobe Analytics stored by Adobe for zero (session cookie) to 2 years,
depending on the cookies - We use Adobe Analytics to help analyse
visitors’ activities on our website, such as analysing clickstream data
and tracking historical activities. For further information on how Adobe
Analytics cookies work, please see
https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html To
opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
* Adobe Audience Manager stored by Adobe for 6 months to 2 years, depending
on the cookies - We use Adobe Audience Manager for visitors’ website
activity analysis and personalised user marketing, such as identifying
visitors, creating user segments, recording data calls, synchronizing
data, error tracking and testing. For further information on how Adobe
Audience Manager cookies work, please see
https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_am.html To
opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
* Flurry Analytics stored by Yahoo with no expiry date - We use Flurry
Analytics to help us collect unexpected crash logs of our mobile
application users (excluding those in the People’s Republic of China
except for Hong Kong, Taiwan and Macao) to improve stability and
performance of our mobile application and to track how users use our
mobile application. For more information on how Flurry Analytics uses your
data, please refer to
https://policies.yahoo.com/us/en/yahoo/privacy/index.htm
* Umeng Analytics stored by Umeng with no expiry date - We use Umeng
Analytics to help us collect unexpected crash logs of our mobile
application users in the People’s Republic of China except for Hong Kong,
Taiwan and Macao to improve stability and performance of our mobile
application and to track how users use our mobile application. For more
information on how Umeng Analytics uses your data, please refer to
http://www.umeng.com/policy.html To opt-out, please see
https://dip.umeng.com/opt_out.html
* pardot.com stored by Pardot for 1 day to 2 years – We use Pardot to track
visitors’ activities on our website by remembering preferences (such as
how the visitors use our website and which pages are viewed most often)
when the visitors return to our website. For further information on how
Pardot uses your data, please refer to Pardot’s Privacy Policy. To
opt-out, see section 4 of Pardot’s Privacy Policy and/or click the Cookie
Preferences link in the footer of the Pardot’s Privacy Policy .
* Branch stored by Branch for 7 days to 2 years, depending on the cookies –
We use Branch to help analyse by what sources our visitors arrive our
mobile application and website. When you visit our website or use our
mobile application, your browser automatically sends certain information
to Branch. For further information on how Branch uses your data, please
refer to https://branch.io/policies/#privacy. To opt-out, please refer to:
https://app.link/optout.
Necessary Cookies
* Akamai CDN stored by Akamai for 1 day - We use Akamai Content Delivery
Network (CDN) for page caching to enhance our website performance and
security. For further information on how Akamai CDN uses your data, please
refer to https://www.akamai.com/us/en/privacy-policies/
* ASP.NET_SessionId stored by Microsoft - Our website is .net based and we
use ASP.NET to identify user sessions on our website. The data is not
stored because this is a session cookie. For more information on how
ASP.NET cookies work, please see
https://msdn.microsoft.com/en-us/library/ms178194.aspx
* .ASPXFORMSAUTH stored by Microsoft - We use .ASPXFORMSAUTH for
authentication on our website’s logon page to identify users. The data is
not stored because this is a session cookie. For more information about
how the authentication cookies work, please see
https://support.microsoft.com/en-us/help/910443/understanding-the-forms-authentication-ticket-and-cookie
Advertising Cookies
* DoubleClick stored by Google for 2 years - Google (doubleclick.net) sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on
how DoubleClick uses your data, please refer to
https://www.google.com/intl/en/policies/privacy/
* fr stored by Facebook for 3 months - Facebook (facebook.com) sets cookies
to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on
how Facebook uses your data, please refer to
https://en-gb.facebook.com/policies/cookies/
* CMBMP, PYID and sessionId stored by IPINYOU for zero (session cookie) to 2
years, depending on the cookies - IPINYOU (ipinyou.com) sets cookies to
display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on
how IPINYOU uses your data, please refer to
http://www.ipinyou.com.cn/privacy
* _kuid_ stored by Salesforce for 6 months - Salesforce (krxd.net) sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on
how Salesforce uses your data, please refer to
https://www.salesforce.com/company/privacy/full_privacy/
* cm_cookie and reduplicate_cookie stored by WeChat for 1 day to 6 months,
depending on the cookies - WeChat (l.qq.com) sets cookies to display
personalised user marketing on other websites and track transactions made
by you on www.shangri-la.com. For more information on how WeChat uses your
data, please refer to
http://weixin.qq.com/cgi-bin/readtemplate?lang=en_US&check=false&t=weixin_agreement_cookies
* cid and gid stored by Sojern for 2 years - Sojern (sojern.com) sets
cookies to display personalised user marketing on other websites and track
transactions made by you on www.shangri-la.com. For more information on
how Sojern uses your data, please refer to
https://www.sojern.com/privacy/website-privacy-policy/
* adsrvr.org: stored by The Trade Desk for 18 months – The Trade Desk sets
cookies to display personalized user marketing on other websites and
measures the marketing performance. For more information on how The Trade
Desk uses your data, please refer to:
https://www.thetradedesk.com/general/privacy. To opt-out from the cookies,
please refer to: https://www.adsrvr.org/.
Functional Cookies
* thn_id stored by The Hotels Network, S.L. for 365 days – The Hotels
Network, S.L. sets this cookie to identify users with a unique ID in their
next visit to www.shangri-la.com so that their visit could be personalized
for better user experience. For more information on how The Hotels
Network, S.L. uses your data, please refer to
https://thehotelsnetwork.com/en/cookies-policy.
4. CONTROL YOUR COOKIE SETTINGS
We shall store a cookie on your computer or device to remember this for next
time. You can change your browser settings so that you receive a warning
before certain cookies are stored. You can also adjust your settings so that
your browser refuses most of our cookies or only certain cookies from third
parties. If you wish to withdraw your agreement at any time, you will need to
delete our cookies using your internet browser settings. You should do this
through the browser settings for each browser you use. Please be aware that
some of our services will not function if your browser does not accept
cookies. However, you can allow cookies from specific websites by making them
“trusted websites” in your internet browser. The following links may assist
you in managing your cookies settings, or you can use the 'Help' option in
your internet browser for more details.
* Internet Explorer:
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
* Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
* GoogleChrome:
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
* Safari: http://support.apple.com/kb/PH5042
* Opera: http://www.opera.com/help/tutorials/security/privacy/
* Adobe (flash cookies): https://www.adobe.com/support/flash/downloads.html
To block Google Analytics cookies specifically, you can install the “Google
Analytics Opt-out Browser Add-on” provided by Google. If you share the use of
a computer, accepting or rejecting the use of cookies may affect all users of
that computer.
The above instructions on browser settings are relevant when you use or
access our website www.shangri-la.com.
5. OTHER INFORMATION
The following link contains further information about cookies:
* http://www.aboutcookies.org.
In addition, a guide to online privacy has been produced by the internet
advertising industry which can be found at:
* http://www.youronlinechoices.eu
* http://www.aboutads.info
We may change this Cookies Policy from time to time by posting the updated
version of the policy on our Site. Please check this Site periodically to be
informed of any changes.
6. CONTACT US
If you have any questions about the cookies used on our website, please
contact us at dataprotectionofficer@shangri-la.com.
Last Updated: 3 May 2023
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