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Dec 16


CONFLICT RESOLUTION: APOLOGY, FORGIVENESS AND RECONCILIATION

This webinar will discuss how to properly apply apology and forgiveness to
positively impact the team and the workplace at large.

By The Comply Guide
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WHEN AND WHERE


DATE AND TIME

Fri, December 16, 2022, 10:00 AM – 11:30 AM PST


LOCATION

Online


REFUND POLICY

Refunds up to 1 day before event


ABOUT THIS EVENT

 * 1 hour 30 minutes
 * Mobile eTicket

Course description:

“If only they would have apologized from the start/at the beginning/right after
it happened.” How many times have, we said or heard those or similar words
either at work, or in our personal lives?

This webinar will take a deeper dive to explore one of the more mysterious
aspects of relationships impacting all our lives and workplaces namely Apology
and Forgiveness, and how they impact reconciliation.

As the webinar presents these two concepts of Apology and Forgiveness and their
application to both the workplace and life in general, it might help to
visualize them as two sides of the same “relationship coin” which, if done
properly can be the currency used to mend, repair or otherwise invest in the
relationship, hopefully enriching it, and possibly even achieving
reconciliation!

As a participant, you will learn how to facilitate the apology and forgiveness
process professionally and ensure continued cooperative functioning within the
team.

Areas covered:

 * Assumptions/misunderstandings about how apology & forgiveness work
 * The Apology and Forgiveness Minefield
 * The need for apology & forgiveness
 * The cycle of grudges, pay back and revenge
 * Role of the “puppet master(s)”
 * The “ceremony” of apology & forgiveness
 * Role of the “community”
 * Defining Apology and Forgiveness
 * The path to apology and forgiveness
 * Types and differing categories of Apology
 * What an Apology must not do/be
 * Minimal elements of Apology & Forgiveness
 * The Role Time and culture
 * Moving from Apology to Forgiveness
 * Types of Forgiveness
 * Criteria for Forgiveness
 * What forgiveness must not do/be
 * Models for Forgiveness
 * Signs of Forgiveness

Why should you attend?

There’s more to an apology and the possible forgiveness that might follow than
meets the eye. However, because of emotions and the relationship(s) involved we
all too often do not give these two tools for resolving our differences the
attention they deserve which more often than not results in our failing to
achieve reconciliation. But when and if properly applied these two tools can
make a big difference in not only the workplace but in life in general.

This webinar will explore the elements of a proper apology and subsequent
forgiveness with an eye towards the goal of reconciliation so all can move
forward. This is especially crucial in the workplace where team members must
work together to achieve common goals, and all cannot afford the luxury of
differences, grudges, payback or revenge that can negatively impact the team and
even the workplace at large.

Who Will Benefit:

 * Human Resources professionals
 * Senior Management
 * Managers & Supervisors
 * Labor Relations
 * Security Personnel
 * Compliance professionals
 * Legal

About the instructor:

Bob has over 51 years of Employee and Labor Relations experience on both sides
of the table in both the private and public sectors and is the recipient of the
Federal Mediation and Conciliation Service Director's Award for lifetime
achievement in promoting positive Labor Management Relations. Bob was also the
Director of the Labor Management Relations BA and certificate programs at Ottawa
University, Phoenix where he also developed and taught Apology and Forgiveness
in Society as well as Labor Relations and Human Resources related courses on
both the graduate and undergraduate levels.

Bob has several published articles to his credit in addition to his arbitration
awards. Additionally, Bob has served on many boards, commissions, and panels
where he participated in resolving or adjudicating all manner of workplace
issues in a variety of industries. Moreover, Bob holds a Master of Jurisprudence
in Labor and Employment Law from Tulane University's School of Law. Bob has and
continues to serve the labor management community as well as other groups as an
Arbitrator, Mediator, Facilitator, Investigator, and Educator.


TAGS

 * Online Events
 * Online Classes
 * Online Business Classes
 * #conflict_resolution
 * #workplace_conflict
 * #team_conflict
 * #wrokplace_apology


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$199 – $499
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THE COMPLY GUIDE

Organizer of Conflict Resolution: Apology, Forgiveness and Reconciliation

Comply Guide is a training and content provider in the regulatory compliance
space.

We partner with organizations and individuals to address their unique learning
needs, provide training and coaching to help them gain complete knowledge about
best practices, SOPs, and regulations pertaining to their jobs and/or industry.

Organizer website
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