visa.govassist.com
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Submitted URL: http://visa.govassist.com/
Effective URL: https://visa.govassist.com/
Submission: On August 09 via manual from NZ — Scanned from NZ
Effective URL: https://visa.govassist.com/
Submission: On August 09 via manual from NZ — Scanned from NZ
Form analysis 6 forms found in the DOM
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<div class="field undefined"><label style="display: flex;"><span class="sk-label-text sk-label-text--required">What is your citizenship?</span></label>
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</form>Text Content
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* Privacy Policy & Terms of Service
GovAssist is a private company that provides concierge travel services from
visas to passports and more. We are not affiliated directly with any
governmental bodies. GovAssist is a partner to some of the largest privately
held visa and passport pipes providers around 50+ countries. Neither GovAssist
nor any private company can guarantee that our users will obtain visas or
passports or other government services or documents.
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We use modern technologies available to us to protect your information such as
Secure Socket Layers (SSL) and a U.S. military grade encryption on the backend
called AES-256 (Advanced Encryption Standard) which is an algorithm commonly
used in both governmental and cyber organizations today.
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[#IABV2_LABEL_FEATURES#]
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PRIVACY POLICY
PRIVACY POLICY
Last modified: June 21, 2024
This Privacy Policy describes how your information is collected, used, and
disclosed by GovAssist, LLC (“GovAssist”, “we,” “us,” or “our”) in connection
with your use of our websites, indicated under the heading [Websites – (Covered
Entities)] (“Websites”) and our services. The scope of this Privacy Policy
covers both your use of the GovAssist, LLC website(s) and any other ways in
which you may interact with GovAssist, LLC, such as when you speak to us on the
phone or through a remote video call. It also describes the choices available to
you regarding our use of your personal information. Information for California
residents and individuals located in the European Union are also included within
this policy.
DEFINITIONS
Personal Data:
This means any information relating to an identified or identifiable natural
person (“data subject/user”). An identifiable natural person is one who can be
identified, directly or indirectly, by reference to an identifier such as a
name, an identification number, location data, an online identifier or to one or
more factors specific to the physical, physiological, genetic, mental, economic,
cultural or social identity of that natural person. As used in this Privacy
Policy, Personal Data or Personal Information means information that relates,
and is capable of being linked, to a particular person. It does not include
de-identified or aggregate information.
Data subject/user:
Refers to any identified or identifiable natural person, whose personal data is
processed by GovAssist, LLC (the controller responsible for the processing).
Processing:
Is any operation or set of operations which is performed on personal data or on
sets of personal data, whether by automated means, such as collection,
recording, organization, structuring, storage, adaptation or alteration,
retrieval, consultation, use, disclosure by transmission, dissemination or
otherwise making available, alignment or combination, restriction, erasure or
destruction.
Consent of the data subject/user:
Is any freely given, specific, informed, and unambiguous indication of the data
subject/user's wishes by which he or she, by a statement or by specific
affirmative action, signifies agreement to the processing of personal data
relating to him or her.
INFORMATION WE COLLECT
We or our service providers may collect Personal Data and data that does not
specifically identify you when you use our websites or services. In this
section, we explain what types of Personal Information we may collect about
consumers. The Personal Information collected depends on the type of interaction
we have with a consumer (such as calling, or visiting our websites), the types
of products a consumer considers or purchases, and what information GovAssist,
LLC’ customers choose to share with us. This section includes all the
information that we may collect about consumers, but we will rarely collect all
these types of information about any single individual. GovAssist, LLC
potentially collects the following categories of information about consumers,
some of which may be collected or maintained in a manner such that it can be
considered Personal Information:
Identifiers: Examples of the types of identifiers that GovAssist, LLC may
collect include real names, nicknames, postal addresses, online identifiers,
Internet Protocol addresses (“IP addresses”), email addresses, account numbers,
Social Security numbers, driver’s license numbers, passport numbers, and other
government identification numbers.
Other Types of Information: Examples of other types of information include
physical characteristics or descriptions of you, telephone number, education,
employment, financial information including bank account, credit card, and debit
card numbers. It also includes additional information provided to GovAssist, LLC
directly by you, such as when you complete a questionnaire, answer a survey, or
receive a consultation. This category includes information identified as
Personal Information in California Civil Code Section 1798.80(e) that is not
otherwise categorized.
Characteristics Protected Under Some Laws: Examples of the types of
characteristics that GovAssist, LLC may collect include age, national origin,
citizenship, marital status, medical information, sex, sexual orientation, and
veteran or military status.
Internet Information: Examples of the types of internet or other electronic
network activity information that GovAssist, LLC may collect includes browsing
history, search history, information about the device the consumer is using to
access our websites or applications, and information regarding a consumer’s
interaction with GovAssist, LLC or our partners’ websites, applications, or
advertisements. We may also collect information from visitors to our websites
such as browser settings, operating systems, referring/exit pages, and
clickstream data. When we send you an email, GovAssist, LLC may also collect
information, including about how you interact with that email.
Geolocation Information: GovAssist, LLC may collect information about where a
consumer resides or is otherwise located.
Audio and visual information: GovAssist, LLC may make audio recordings of calls
with consumers. We may make visual recordings of consumers when they visit our
premises or when consumers agree that GovAssist, LLC may take their photograph
or videotape them.
Professional and Employment-Related Information: Examples of the types of
professional and employment-related information GovAssist, LLC may collect
includes information about professional status and affiliations, employment
history, and employment status requested by your Visa application.
Personal Data:
We may collect Personal Data from you when you purchase our products or
services, register to use our services, register to become an affiliate, or
otherwise communicate with us. The Personal Data that we collect through our
websites may include, but is not limited to, your first and last name, mailing
address, email address, phone number, payment card information, and any
information contained in your communications with us.
Information collected via Technology:
We may automatically collect information about your use of our websites and
services, such as the Websites you came from (known as the “referring URL”), the
type of browser you use, the device from which you connected to our services,
the time and date of access, and other information that may not personally
identify you. We track this information using cookies, small text files, or
other technologies. Cookies are sent to a user’s browser from our servers and
are stored on the user’s computer hard drive. Sending a cookie to a user’s
browser enables us to collect information about that user’s visit to our
websites or use our services and keep a record of the user’s preferences when
visiting our websites or using our services, both on an individual and aggregate
basis.
The Company may use both persistent and session cookies; persistent cookies
remain on your computer after you close your session until you delete them,
while session cookies expire when you close your browser. You may be able to
refuse or delete cookies using the appropriate settings on your browser.
However, if you refuse or delete cookies, you may not be able to use the full
functionality of our websites or services. If you use another browser or device,
you may need to review the settings for that browser or device to refuse or
delete cookies on that browser or device.
We may also work with third parties that collect information about your use of
the Websites and other websites or applications over time for non-advertising
purposes. We use Google Analytics and other third-party services to monitor and
improve the performance of our websites. For more information about how Google
Analytics collects and uses information when you visit our Websites, please
visit www.google.com/policies/privacy/partners. You can learn how to opt-out of
our website’s cookies at any time by using the link below:
Disable Cookies
GDPR NOTICE ON EMAIL STATUS TRACKING
Due to the sensitive nature of our service, email status tracking is a required
security aspect to ensure the integrity and reliability of our communications.
This tracking is crucial for maintaining the security, support, billing, and
fraud prevention standards that our customers rely on.
1. Email Status Tracking for Support
We track the status of emails ("Seen") related to support to provide timely and
effective assistance to our customers. This data is not shared with third
parties.
1.1. This data is only tracked after a customer starts an application for our
service.
Anti-Fraud Note: Tracking the email status for support helps us identify and
prevent fraudulent activities by ensuring that support communications are
legitimate and originate from the correct sources. Email tracking data is
collected using third-party services integrated with our service offerings.
2. Email Status Tracking for Billing
We track the status of emails ("Processing", "Delivered" and "Not Delivered")
related to billing to ensure accurate and timely billing communications.
2.1. This data is only tracked after the confirmed sale of the service.
2.2. This data may be shared with third parties only when deemed necessary to
resolve charge disputes, ensuring that any billing issues are handled correctly
and efficiently.
2.3. This data is not shared with third parties when there is no charge dispute
to resolve.
Anti-Fraud Note: Tracking the email status for billing communications is
essential for detecting and preventing fraudulent billing activities. By
monitoring these communications, we can verify that billing information is
correctly processed and addressed.
By using our service, you acknowledge and consent to the tracking of email
status as described above. This tracking is a critical component of our
commitment to providing secure and reliable service to all our customers.
HOW WE USE AND SHARE YOUR INFORMATION
Personal Data:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent
or share your Personal Data with third parties for marketing purposes without
your consent. We share Personal Data:
1. with vendors who are performing services for the Company at our direction
and in accordance with our Privacy Policy;
2. with any affiliates (If necessary to perform the service);
3. where we have a good-faith belief that access, use, preservation or
disclosure of the information is reasonably necessary to meet any
applicable legal process or enforceable governmental request;
4. to enforce our Terms of Use, including investigating potential violations;
5. to address fraud, security or technical concerns;
6. to protect against harm to the rights, property, or safety of our users or
the public, as required or permitted by law;
7. in the event we undergo a business transaction such as a merger,
acquisition, or sale of all or a portion of our assets, including in
bankruptcy;
8. pursuant to a subpoena, court order, governmental inquiry, or other legal
process or as otherwise required by law, or to protect our rights or the
rights of third parties;
9. Professionals (including Lawyers and other Professionals): GovAssist, LLC
may share consumer information with the independent professionals that can
be accessed through products such as our legal reviews and lawyer-assisted
products; and
10. Government Entities: GovAssist, LLC is not affiliated with any governmental
organization but as part of the services offered, the client may have an
application that is sent directly to the appropriate agency, and GovAssist,
LLC as, and/or GovAssist, LLC may share information about consumers with
government entities in order to fulfill the products purchased by our
customers. Certain Personal Information becomes public record when
documents are filed with the federal or state government, or with a court.
For example, an applicant’s personal information and files are sent to the
US Department of Homeland Security (DHS) or United States Citizen and
Immigration Services (USCIS), or other pertinent agency and are no longer
under our control when applications and petitions are filed. This Privacy
Policy does not cover these or similar third-party actions.
If we sell all or part of our business, your Personal Data may be among the
assets transferred. You acknowledge and consent that such transfers may occur
and are permitted by this Privacy Policy and that any acquirer of our assets may
continue to process your Personal Information as set forth in this Privacy
Policy. If our information practices change at any time in the future, we will
post an updated privacy policy on our Websites. We suggest that you check the
Websites periodically to learn about how your information is used and disclosed.
We use the Personal Data you provide to us for the following purposes:
1. to help us communicate with you, such as to contact users in response to
questions, solicit feedback from users, provide technical support, and
inform users about promotional offers;
2. to provide our services to you or to the owner of the account associated
with your application;
3. to operate, maintain, and improve our Websites and Services;
4. to comply with applicable legal requirements; and
5. to enforce our Terms of Use and otherwise protect our interests;
6. as otherwise disclosed at the time such information is collected.
We may also use any Personal Data you provide to us when registering for our
services on our Websites or purchasing a product on our Websites to advertise or
market other products or services that we think may be of interest to you.
Automatically Collected Information
We may use technology to automatically collect certain information from you when
you use our Websites or services (“Automatically Collected Information”). In
general, we use Automatically Collected Information to help us improve our
service and customize the user experience. We also aggregate Automatically
Collected Information to track trends and analyze usage patterns on the Websites
and our service. This Privacy Policy does not limit in any way our use or
disclosure of Automatically Collected Information, and we reserve the right to
use and disclose such Automatically Collected Information to our partners,
advertisers, and other third parties at our discretion.
How we protect information
We implement security measures designed to protect your information from
unauthorized access. Where needed, your account is protected by your account
password, and we urge you to take steps to keep your personal information safe
by not disclosing your password and by logging out of your account after each
use. We further protect your information from potential security breaches by
implementing certain technological security measures including encryption,
firewalls, and secure socket layer technology. However, these measures do not
guarantee that your information will not be accessed, disclosed, altered, or
destroyed by breach of such firewalls and secure server software. By using our
Service, you acknowledge that you understand and agree to assume these risks.
YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from sending email marketing
communications to you. When we send promotional email communications to a user,
the user can opt-out of receiving such communications by following the
unsubscribe instructions provided in each promotional email. You can also
indicate that you do not wish to receive marketing communications from us here:
https://optout.govassist.com. Please note that notwithstanding the promotional
preferences you choose, we may continue to send you administrative emails
including, for example, communications about updates to our Privacy Policy.
LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to other websites or applications.
We are not responsible for the privacy practices employed by the owners of those
websites and applications or the information or content they contain. This
Privacy Policy applies solely to information collected by us through these
Websites and our service. Therefore, this Privacy Policy does not apply to your
use of a third-party website accessed by selecting a link on our websites or via
our service. We encourage our users to read the privacy statements of other
websites before proceeding to use them.
Information for EU Customers and Visitors.
If you are in the European Union (“EU”), this section provides information
regarding your rights, and GovAssist LLC’s responsibilities, and additional
information regarding the processing of your personal data. GovAssist LLC
complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S.
Department of Commerce regarding the collection, use, and retention of personal
information transferred from the European Union to the United States. GovAssist
LLC has certified to the U.S. Department of Commerce that it adheres to the
Privacy Shield Principles. If there is any conflict between the terms in this
privacy policy and the Privacy Shield Principles, the Privacy Shield Principles
shall govern. To learn more about the Privacy Shield program, and to view our
certification, please visit https://www.privacyshield.gov/.
Lawful Basis of Processing
GovAssist, LLC processes personal data of persons in the EU based on the lawful
basis outlined below.
Where multiple bases are provided, the basis that GovAssist, LLC relies on for
any particular processing will be context dependent.
Purpose of Processing
(Described in the section above entitled “How We Use the Information We Collect
About Consumers.”)
Legal Basis for Processing
Providing Products and Services
Performance of Contract, Consent, Legitimate Interest
Security
Legitimate Interest
Meeting Legal Requirements
Compliance with Legal Obligation
Marketing
Consent, Legitimate Interest
Product Development
Legitimate Interest
Analytics
Legitimate Interest
Operational Purposes
Consent, Legitimate Interest, Compliance with Legal Obligations
Sharing with Business Partners
Performance of Contract, Consent
Financial Reporting and Other Internal Uses
Legitimate Interest
Business Transfers
Legitimate Interest, Compliance with Legal Obligation
EU User Rights
If you are in the EU, you have the following rights with respect to how
GovAssist, LLC processes your personal data.
1. You have the right to request a copy of the personal data that GovAssist,
LLC has about you;
2. You have the right to request that GovAssist, LLC correct the information
about you if you believe it to be inaccurate;
3. You have the right to request that GovAssist, LLC erase or refrain from
using your personal data. This is not an absolute right and, in some
circumstances, GovAssist, LLC may decline to erase or limit its usage of
your data, such as when GovAssist, LLC has an on-going business relationship
with you or we are legally required to retain the information. If GovAssist,
LLC cannot honor your request, GovAssist, LLC will inform you of this fact
as well as the reasons for GovAssist, LLC’s decision;
To exercise any of these rights, please submit the request using the form
located here. Alternatively, you may contact Customer Support at
support@GovAssist.com or +1 (856) 556-3505.
If you are located in the EU, you also have the right to raise any objections
regarding the processing of your personal data and to raise any concerns you may
have about GovAssist, LLC’s processing of your personal data. Thus, in
compliance with the Privacy Shield Principles, GovAssist LLC commits to resolve
complaints about our collection or use of your personal information. EU
individuals with inquiries or complaints regarding our Privacy Shield policy
should first contact GovAssist LLC at: compliance@govassist.com.
GovAssist LLC has further committed to refer unresolved Privacy Shield
complaints to JAMS, an alternative dispute resolution provider located in the
United States and the United Kingdom. If you do not receive timely
acknowledgment of your complaint from us, or if we have not addressed your
complaint to your satisfaction, please visit www.jamsadr.com for more
information or to file a complaint. The services of JAMS are provided at no cost
to you.
While we hope that GovAssist, LLC can resolve any of your privacy concerns to
your satisfaction after you contact us directly, you also have the right to file
a complaint regarding GovAssist, LLC’s handling of your personal data with the
Information Commissioner’s Office, the UK’s independent Data Protection
Authority. Their contact information is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/global/contact-us/
+44 1625 545 700
GovAssist LLC commits to cooperate with EU data protection authorities (DPAs)
and comply with the advice given by such authorities with regard to human
resources data transferred from the EU in the context of the employment
relationship.
Websites – (Covered Entities)
This website is covered under the GovAssist, LLC privacy policy. Please click
here to review a list of other covered websites.
CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy at any time. We
will notify you of changes to our Privacy Policy by posting an updated policy on
our websites with a new effective date. You should periodically check the
Websites to review our Privacy Policy for updates.
Children’s Privacy
Our websites and our services are not directed to anyone under the age of 18. We
do not knowingly collect or solicit information from anyone under the age of 18
or allow anyone under the age of 18 to sign up for the service and/or fill out
an application.
Parents may wish to arrange for travel requirements for their minor child. We
will process these applications with the same security measures used for all our
services. In this instance, the data is gathered & collected from the
parent/guardian and not from the minor.
If we learn that we have gathered Personal Data from anyone under the age of 13,
we will promptly delete such Personal Data. If you are the parent of a child who
is younger than 13 years old, and you have provided us with Personal Data about
your child with relation to our travel services and want to ensure that it has
been deleted, please contact us at support@GovAssist.com
Data Retention
We retain your personal data for the duration of the customer relationship, if
any. We also retain your personal data for 12 consecutive months after our last
interaction with you.
Online Behavioral Advertising
We may partner with third-party organizations, such as ad networks, which may
use cookies, pixel tags, beacons, clear gifs, and/or other technologies to
collect information about your visits to our websites and other non-affiliated
sites or applications over time, including information about relationships among
the different browsers and devices you use. These third-party organizations
collect this information to provide you with relevant advertising based on your
browsing activities and interests. This type of advertising is known as
interest-based advertising.
We adhere to the DAA’s Self-Regulatory Principles in connection with this
interest-based advertising activity. You may visit www.optout.aboutads.info to
learn more about interest-based advertising and how to opt-out of this form of
advertising on your web browser by companies participating in the Digital
Advertising Alliance (“DAA”). If you use a different browser, erase cookies from
your browser, or use a different mobile device, you may need to renew your
“opt-out” choices. If you choose to opt-out of receiving interest-based ads, you
will continue to see advertisements on websites serving interest-based ads;
however, these advertisements will not be tailored to your interests.
California Users
If you are a resident of California, note that we have previously indicated that
we do not sell, rent, share, or trade your Personal Data. However, the law
requires us to notify you that you may have certain additional rights with
respect to the processing of your Personal Data. You may have the right to
request that we delete any of your Personal Data. You also have the right to
opt-out of the sale* of your Personal Data. To exercise this right, please use
the following link: https://contact.GovAssist.com and select the “Do Not Sell my
Personal Information” from the Select Topic Dropdown menu.
You also have the right to request that we disclose to you the following
information:
1. The categories of Personal Data that we collect, sell, or disclose for a
business purpose;
2. The categories of sources from which we collect Personal Data about you;
3. The business or commercial purposes for which we collect your Personal Data;
4. The specific pieces of Personal Data we have collected about you;
5. The categories of third parties to which we may sell Personal Data.
You have the right to know the categories of Personal Data that we may sell or
disclose for a business purpose. We disclose all information, including all
Personal Data that we collect, to the individual associated with that data. We
have identified these categories below:
Categories of Personal Data We May Collect (*Please note that we do not sell,
rent, trade or share Personal Data as indicated above.)
1. Your name;
2. Alias;
3. Postal Address;
4. Unique personal identifiers;
5. Online identifiers;
6. IP address;
7. Email address;
8. Account name;
9. Browsing history;
10. Search history;
11. Information regarding your interactions with websites, applications, or
advertisements;
12. Geolocation data;
13. Electronic information;
14. Professional or employment-related information; and
15. Education information.
Categories of Personal Data that We May Disclose For a Business Purpose:
1. Your name;
2. Alias;
3. Postal Address;
4. Unique personal identifiers;
5. Online identifiers;
6. IP address;
7. Email address;
8. Account name;
9. Browsing history;
10. Search history;
Information regarding your interactions with websites, applications, or
advertisements;
1. Geolocation data;
2. Electronic information;
3. Professional or employment-related information; and
4. Education information.
You also have the right not to be discriminated against for exercising any of
the rights identified in this section. To exercise any of the rights identified
in this section, please use the contact information provided below.
International Users
If you visit our websites or use our services from locations outside of the
United States, please be aware that the information you provide to us through
your use of our websites or our services may be transferred to and processed in
countries other than the country from which you viewed our Websites or used our
services, including the United States. These countries may not offer equivalent
protection for your Personal Data as those available in the country from which
you accessed our websites or used our services. The method we use to transfer
Personal Data from the EU to the US is through the form they fill out and
transfer it to our server.
If you visit our websites or use our services from the European Economic Area
(“EEA”), please note that you may have additional rights with respect to the
processing of your Personal Data. You may have the right to request that we
provide you with access to your Personal Data. You may also have the right to
request that we correct any errors relating to your Personal Data, that we erase
your Personal Data, that we restrict the processing of your Personal Data, and
that we provide you with a copy of your Personal Data in a structured,
machine-readable format. You may also have the right to request that we provide
your Personal Data to another organization.
In most instances, we process Personal Data with the data subject’s consent. We
obtain your consent to process your Personal Data when you file an application.
In addition to obtaining your consent to process your Personal Data, we also may
process such information to provide our services to you. We may also process
Personal Data where required to do so by applicable law or where it is in our
legitimate interest to do so and such interests are not overridden by the data
subject’s data protection rights. Our legitimate interests may include acting on
your behalf to assist in the completion of your applications as you have
contracted us to do, improving and developing new products and services,
fighting fraud, and protecting our business interests and rights. You have the
right to object to our processing of your Personal Data on the basis of our
legitimate interests or to withdraw your consent to our processing of your
Personal Data.
To exercise your rights, please submit a request using the contact information
provided below. Please note that in some instances, we may be required by the
applicable law to restrict our disclosure of your Personal Information or to
retain your Personal Information after you have requested that we delete it. In
such instances, we will comply with the applicable legal requirements.
If you have concerns relating to the processing of your Personal Data, please
let us know using the contact information provided below. If we are unable to
resolve your concerns, you have the right to file a complaint with the data
protection authority where you live, work, or where you believe a breach of
applicable law may have occurred.
We do not use automatic decision-making (i.e., making decisions solely by
automated means without any human involvement) or profiling (i.e., automated
processing of personal information to evaluate certain aspects of an
individual).
If we experience a personal data breach, we will notify you and pertinent
agencies of this incident in accordance with applicable legal requirements.
CONTACT US
This Privacy Policy is incorporated into our Terms of Service, and therefore
governs your use of GovAssist, LLC’ services. By using GovAssist, LLC’ services
on any of the covered entities, you accept the terms of this Privacy Policy. If
you have any questions regarding this Privacy Policy or the practices of our
Websites, please contact us by sending an email to support@GovAssist.com. You
can also visit our Website at www.GovAssist.com or call +1 (856) 556-3505 for
more information.
--------------------------------------------------------------------------------
TERMS OF SERVICE
TERMS OF SERVICE
Last modified: 06/14/2023
You understand and agree that visa.govassist.com by GovAssist, LLC (‘GovAssist’)
is not a law firm or an attorney, may not perform services performed by an
attorney, and its forms or templates are not a substitute for the advice or
services of an attorney. Rather, you are representing yourself in this legal
matter. No attorney-client relationship or privilege is created with the use of
GovAssist or its website located at https://visa.govassist.com (our “site”).
Your visit and/or use of this website indicates that you agree and clearly
understand the Disclaimers, Privacy, and Refund policies indicated on this
website.
You understand that these Terms of Service contain a binding arbitration
agreement on an individual basis to resolve disputes, rather than jury trials or
class actions, and limit the remedies available to you in the event of a
dispute.
You agree to receive electronic communications from GovAssist as part of the
services we provide. As part of our services, we may assign a unique email
address to your account to help GovAssist receive notices from the government
body processing your travel document and submitting your application. If, at any
time, you do not want GovAssist to continue to use this email associated with
your account, or stop receiving notices about your application, please let us
know by emailing us at support@visa.govassist.com.
You understand that GovAssist’s review of your answers is limited to
completeness, spelling, and for internal consistency of names, addresses, and
the like. You will read the final application(s) before signing it, where
applicable, and agree to be solely responsible for the final application (s) and
its content.
Accuracy of Information and Third-Party Consent
By signing this agreement, to the best of your knowledge, you guarantee the
accuracy and correctness of all the information provided to GovAssist and the
visa.govassist.com and you additionally agree with our third-party processing
authorizations which involve using your data and digital signature.
Electronic Records and Signatures
You are giving GovAssist and the visa.govassist.com consent to affix your
electronic signature where required and to file the mandatory and necessary
documents for the service purchased from us. You understand that you have the
right to withdraw your consent at any given time, by contacting us at
support@visa.govassist.com and this will result in the immediate discontinuation
of our services.
Non-English-Speaking Customers
You understand that certain materials on the GovAssist visa.govassist.com,
including but not limited to questionnaires, documents, instructions, and
filings, are only available in English. Non-English translations of these Terms,
as well as other terms, conditions, and policies, are provided for convenience
only. In the event of any ambiguity or conflict between translations, the
English version is authoritative and decisive.
Limitation of liability and indemnification
Except as prohibited by law, you will hold GovAssist and its officers,
directors, employees, and agents harmless for any indirect, punitive, special,
incidental, or consequential damage, however, it arises (including attorneys’
fees and all related costs and expenses of litigation and arbitration, or at
trial or on appeal, if any, whether or not litigation or arbitration is
instituted), whether in an action of contract, negligence, or other tortious
action, or arising out of or in connection with this agreement, including
without limitation any claim for personal injury or property damage, arising
from this agreement and any violation by you of any federal, state, or local
laws, statutes, rules, or regulations, even if GovAssist has been previously
advised of the possibility of such damage. Except as prohibited by law, if there
is liability found on the part of GovAssist, it will be limited to the amount
paid for the products and/or services, and under no circumstances will there be
consequential or punitive damages. Some states or territories do not allow the
exclusion or limitation of punitive, incidental, or consequential damages, so
the prior limitation or exclusion may not apply to this agreement.
Third-party services
If you purchased a product that involves third-party services, you understand
that you may be required to accept additional terms located on the third party’s
website. The third party may contact you by email and/or phone with instructions
on how to access your benefits. GovAssist hereby disclaims liability for any
information, materials, products, or services posted or offered as part of any
third-party services. GovAssist is not liable for any failure of products or
services offered or advertised on those websites. Please be aware that a
third-party company will have a different privacy policy than the GovAssit
websites and that they might insure a lower level of security than GovAssist,
LLC.
Future Products and Services
If you choose to add a product or service to your order after this initial
purchase in a future purchase, these Terms of Service will apply to that
additional product or service purchase as well.
Refund Policy
I understand that GovAssist has a clearly stipulated Refund Policy that is
herein incorporated in these Terms of Service. The terms of the Refund Policy
are accessible at https://visa.govassist.com/refund-policy/.
Governing Law
These Terms of Use and your use of this website shall be governed by and
construed for both substantive and procedural purposes in accordance with the
laws of the Commonwealth of Puerto Rico, USA, without giving effect to any
principles of any choice or conflict of law provision or rule that would cause
the laws of any jurisdiction other than those of the District of San Juan to
apply.
Timing of Claims
Any cause of action or claim you may have with respect to this website
(including, but not limited to, the purchase of any products and/or services)
must be commenced within one (1) year after the claim or cause of action arises.
Arbitration and Venue
Any dispute relating in any way to your visit to this website shall be submitted
to confidential arbitration in The Commonwealth of Puerto Rico, USA, except
that, to the extent you have in any manner violated or threatened to violate our
intellectual property rights, we may seek injunctive or other appropriate relief
in any state or federal court, and you consent to jurisdiction and venue in such
courts. Arbitration under these Terms of Use shall be conducted under the rules
then prevailing of the American Arbitration Association in accordance with its
Commercial Arbitration Rules and before a single arbitrator.
Ultimately, the selected arbitrator must have expertise in the subject matter of
the dispute. The expenses of the arbitration charged by the arbitrator shall be
borne by the prevailing party or otherwise as appropriately allocated between
the parties to the arbitration by the arbitrator in his or her discretion.
However, in every other regard, each party shall pay for and bear its own costs
and legal fees, costs, and expenses. The arbitration shall be completed within
one hundred twenty (120) days of either giving notice or filing a demand to
arbitrate with the American Arbitration Association (whichever shall first
occur).
Final Arbitration
The arbitrator’s award shall be binding and may be entered as a judgment in any
court of competent jurisdiction in the Commonwealth of Puerto Rico, USA. The
testimony, evidence, ruling, and all documentation regarding any arbitration
shall be considered confidential information. Neither party may use, disclose,
or divulge any such information unless otherwise required by law.
Class Action Waiver
To the fullest extent permitted by applicable law, no arbitration under these
Terms of Service shall be joined to an arbitration involving any other party
subject to these Terms, whether through class arbitration proceedings or
otherwise. You agree to an arbitration on an individual basis. In any dispute,
NEITHER YOU NOR WE WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST
OTHER USERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS
A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
The arbitral tribunal may not consolidate more than one (1) person’s claims and
may not otherwise preside over any form of a representative or class proceeding.
The arbitral tribunal has no power to consider the enforceability of this class
arbitration waiver and any challenge to the class arbitration waiver may only be
raised in a court of competent jurisdiction. By your use of this website, you
affirm your accordance and agreement with the waiver.
Suspended Accounts
You agree that we have the right, but not the obligation, to monitor, suspend,
terminate, edit, disclose, refuse to post, or remove at any time, for any reason
in our sole discretion, any material, content, and/or activity anywhere on this
website. Notwithstanding this right, we do not and cannot review all materials
submitted to this website. If notified, we may investigate an allegation that
content transmitted to us is in violation of these Terms of Service and
determine whether to have the communication removed. However, we are under no
obligation to remove content and assume no responsibility or liability arising
from or relating to any actions or content transmitted by or between you or any
third party within or outside of this website, including, but not limited to,
any error, defamation, libel, slander, omission, falsehood, obscenity,
pornography, profanity, danger, or inaccuracy contained therein.
Filing Fees
Listed purchase prices for application preparation assistance services do NOT
include any government application, medical examination fee, filing, or
biometrics fees. Government fees are non-refundable. See Refund Policy,
accessible at visa.govassist.com.
Reviews
After your purchase, you may receive an email survey request from GovAssist. You
may also write a review on the website. If you complete the survey or submit a
review, your opinions may be posted, in whole or in part, on the website or used
in marketing material. The review may be accompanied by limited identifying
information, such as your first name and last initial, the product you
purchased, your gender, city and/or state, and age range.
Force Majeure
GovAssist shall not be considered in breach of or default under these Terms of
Service or any contract with me or any other user, and shall not be liable to me
for any cessation, interruption, or delay in the performance of its obligations
hereunder by reason of earthquake, flood, fire, storm, lightning, drought,
landslide, hurricane, cyclone, typhoon, tornado, natural disaster, the act of
God or the public enemy, epidemic, pandemic, famine or plague, the action of a
court or public authority, change in law, explosion, war, terrorism, armed
conflict, labor strike, lockout, boycott or similar event beyond our reasonable
control, whether foreseen or unforeseen (each a “Force Majeure Event”). If a
Force Majeure Event continues for more than 60 days in the aggregate, GovAssist
may immediately terminate these Terms of Service and shall have no liability to
me for or because of any such termination.
Right to refuse
You acknowledge that GovAssist reserves the right to refuse service to anyone.
You understand that these terms affect my legal rights and obligations. If you
do not agree to be bound by all these terms, you will not use this service. By
proceeding with my purchase, you agree to these Terms of Service.
Do not sell or share my personal information
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