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Submission: On May 09 via api from US — Scanned from CA
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Terms of use
National Bank’s virtual assistant
When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms
of Use, which are subject to change without notice. Furthermore, you agree to
consult these Terms of Use from time to time and acknowledge that your
continuing use of the Chatbot means that you have accepted any changes that may
have been made. Your continued use of the Chatbot means that you’ve read,
understand and agree to these Terms of Use, the Terms of Use for our website,
our Online transaction services, and to our privacy policy. You also understand
any other agreements that you have with us will continue to apply when you use
the Chatbot.
1. Our Services and your responsibilities
The Chatbot is an automated service which is integrated into our online banking
platform.
The Chatbot is preprogrammed to answer general questions concerning the use of
our online banking platform solely for informational purposes. The Chatbot is
not able to answer questions on personal monetary transactions or products you
hold with us.
By using the Chatbot, you understand and agree that:
* The Chatbot does not provide financial advice or financial planning services.
* The Chatbot does not conduct any banking transactions.
* The Chatbot may not be able to answer all your questions. Therefore, it may
not be able to provide you with the information you require. You must judge
whether the answer provided responds to your question accurately. In the case
of uncertainty, a customer service representative would be happy to help you.
You can call us toll free at 1-888-483-5628 or 514-394-5555.
* The Chatbot is not a complaint service. You cannot use the Chatbot to file
complaints. If you have any complaints, you can contact us at the number
indicated above.
* We monitor, record and store the discussion that you have with the Chatbot to
improve our interactions with our clients.
* You will not provide the Chatbot with any confidential, personal, or private
information. For example, you will not provide the Chatbot with your login
information, PIN or other personal banking information.
2. Limitation of Liability
You acknowledge that we won’t be liable for any losses or damages that you may
suffer as a result of your use of the Chatbot, including if the Chatbot is
unavailable for any reason.
We cannot guarantee that the results obtained via the Chatbot will be accurate
and reliable and that the answers provided will meet your expectations.
We will not be held liable for damages you incur as a result of:
* Any delay, error, interruption or omission on our part or any other event
beyond our control.
* Any deficiency or technical error or any unavailability of our systems and
wireless networks.
* Your failure to meet any of your obligations.
* Any amendment to or suspension, refusal or blockage of the Chatbot.
* Any decision or measure you take in response to information and data obtained
via the Chatbot.
* Any other damages you may incur that are not caused by negligence on our
part.
3. Language
You have requested that these Terms of Use, and related documents be drawn up in
English.
4. Governing Law
These Terms of Use are governed and must be interpreted in accordance with the
laws in force in the province or territory where you reside. If you reside
outside Canada, the laws in force and the courts of competent jurisdiction are
those of the province of Quebec.
VIRTUAL ASSISTANT