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 1. Grit Customer Care
 2. FAQ


Articles in this section
 * MyHub login problems
 * Returning Items
 * How do I track my parcel?
 * How do I measure?
 * How to order?
 * How long does delivery take?
 * I returned items but there are no vouchers/credits on my account?
 * How do I re-order a previous order?
 * Where can I find a sizing chart / fit the clothing?
 * Where can I view my vouchers/credits?

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RETURNING ITEMS

 * 9 months ago
 * Updated

Here's a quick summary:

 * You have a window of 30 days from the date of receiving the goods to return
   an item(s).
 * Log the return online through our website and ensure to print the return
   document provided. Include this document in your return package.
 * Please note, we don't arrange for the collection of goods for the return. You
   have the flexibility to choose any courier service to send the items back to
   us.
 * Upon approval of the returned items, we will credit the returns. You will
   receive an email notification once the credit has been processed.

 

Please view video below on How to return a order online.



*Please note that some of the Academy and Meridian schools have return bins for
you to return your items. Please confirm with your school or the Grit Helpdesk
if there is a Return Bin available.

 

A full guide to our returns:

1)   RETURNS

 * Should the client for any reason wish to return their purchase, a return
   request should be logged on the relevant Grit Procurement e-commerce website
   where their order was placed.
 * The return must be received at the Grit Procurement Warehouse within 30 days
   of originally receiving it at the designated address.
 * Upon returning the item, the client will receive a credit voucher. To speed
   up the process of receiving the voucher, the client must book the desired
   return within 48 hours with a courier of their choice, after logging the
   return parcel on the relevant Grit Procurement e-commerce website.

 

Returns to be sent to:

Attention: Shully Matsimela

Grit Procurement Solutions Warehouse

N4 Gateway Industrial Park

East Gate Gateway Landing

70 Banghoek Crescent,

Willow Park Manor

Pretoria

0184

 1. a)Returnable items

Except in certain exceptional cases (see Non-returnable items) the client may
return any defect/wrong item purchased from Grit within 30 days of the item
being delivered. 

The following conditions should be adhered to:

 1. i)        The original packaging of the item returned must be intact and any
    tags still in place.
 2. ii)      The item(s) must not have been worn / used

iii)    The items should be without any damage or marks (e.g. pen marks)

 1. iv)    No alterations should have been made on the items
 2. v)      The Returns Request must be completed online under the customer /
    orders section of the site

 

1. b)Non-returnable items

The following items may not be returned:

 1. i)        Socks
 2. ii)      Lycra shorts

iii)    Stockings

 1. iv)    Swimwear
 2. v)      Altered, repaired, incorporated, or added to items.
 3. vi)    Items that were physically marked i.e. adding of a name

 

 1. c)Late returns

Returns and defective items will only be accepted if received by the Grit
Procurement warehouse within 30 days of delivery.

 

 1. d)Items paid for not in the parcel.
 2. i)     Contact the Grit Helpdesk within 3 days of the incomplete order
    received at info@gritprocurement.co.za or 012 7413460 to notify Grit of the
    shortage. 
 3. ii)   When contacting Grit via e-mail regarding missing the item(s), please
    use the order number and the phrase “Missing item(s)” in the subject line of
    the email.

 

 1. e)Returning incorrect item(s)

As specified in our terms and conditions, Grit will ensure the item information,
availability, purchase price and associated delivery times and fees are
accurately reflected on the site.

 

In the event of the client receiving incorrect items, the item should not be
removed from its original packaging, fitted, or altered in any way. 

 

 1. f)Wrong delivery received

If an incorrect item(s) was delivered, the client may exchange the item at no
cost: e.g.

 1. i)    Item and size received does not match the item and size ordered
    (industry variance allowed)
 2. ii)   Item received has a manufacturing default

This must take place within 30-days of the order being delivered to the
designated address. The exchange is subject to availability of stock. If stock
is not available, the client will receive a credit voucher and stock will be
send as soon as it becomes available.

  

 1. g)Returning defective item(s)

General warranty:

If within 30 days of delivery of an item, the client finds that the item is
faulty, not commercially acceptable, unsuitable for the purpose generally
intended or not legally or reasonably durable (based on the circumstances and
item type), the item must be returned to the Grit Procurement Warehouse.

 

 1. h)What are defective products?

A defect is a material imperfection in the manufacturing of a product or any
characteristic of a product, which makes the product less acceptable than one
would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not be regarded as
grounds for return:

 1. i)        faults resulting from normal wear and tear.
 2. ii)      damage arising from negligence, user abuse or incorrect usage of
    the product

iii)    damage arising from a failure to adequately care for the product

 1. iv)    damage arising from unauthorized alterations to the product
 2. v)      recommended washing instructions were not followed

 

If a defective return is approved by Grit`s Quality Control department, the
client will be credited or refunded the reasonable courier costs.

If a defective return is declined by Grit`s Quality Control department, Grit
will contact the client and arrange delivery of the returned items at the
client’s cost.

The item/s will be kept for a maximum of 60 days, whereby if outstanding courier
fees/cost are not paid will be donated to a designated charity.

 

2)      QUALITY CONTROL INSPECTION

 1. a) The Grit Quality Control Department at the Grit Procurement warehouse
    will receive and inspect the items returned to confirm that it is a valid
    return.
 2. b) If valid, a Credit voucher will be issued to the client and courier costs
    will be refunded.
 3. c) If it is not a valid return, the client will not receive a Credit voucher
    and will be held liable for the costs to return the item to them.
 4. d) The Grit Helpdesk can assist the client to complete the electronic
    “request a return” form online or the client can complete the form
    themselves.
 5. e) Once the request is authorized, and the Quality Control Department has
    confirmed the validity, the client will be refunded in the form of an online
    “Grit voucher” on their Myhub profile. This voucher can be used for their
    next purchase from Grit.
 6. f) The client must re-order the item online.
 7. g) Please note, Grit reserves the right not to accept and exchange and item
    if it is not returned to the Grit Procurement warehouse Quality Control
    Department in the exact packaging it was received in, with labels attached
    and not used or altered.

 

3)      RECEIVING A REFUND

Notwithstanding the form of payment, the refund will be in the form of an online
Grit voucher.  The Grit voucher can be used for the client’s next purchase from
Grit.

 

4)      DELIVERY CHARGES

For deliveries to a designated address (door to door), the first two deliveries
per year will be free of charge. The suggestion is that one of the free
deliveries will be used for the Winter purchase and the second for Summer
purchases.

 

All purchases exceeding R1000, after the first two free deliveries, will be free
off a delivery charge.

 

5)      DELIVERY TIME FRAMES

 1. a)      For South African orders to main centers, (also known as “My Door”
    deliveries), Grit will aim to deliver within 2 – 4 working days from date of
    payment confirmation.
 2. b)      For South African orders outside of main centers, Grit will aim to
    deliver within 4 – 6 working days from date of payment confirmation. 
 3. c)      Two exceptions to these rules are Langebaan and Kathu where delivery
    times will be the same as for outside of main centers (4 – 6 working days)
    from date of payment confirmation, however deliveries will only take place
    on Tuesdays and Thursdays.
 4. d)      Please note that Grit closes from the 16thof December until the
    first Monday after the 2ndof January and that any orders during this period
    will only be delivered during that week.

 

6)      STOCK SHORTAGES

In the event of an out of stock high demand product, Grit will make every effort
to ensure that the clients` entire purchase order will be fulfilled. However,
should this not be possible, the following will be applicable:

 1. i)        Grit will notify the client of the out of stock product by
    email.  
 2. ii)      The client will receive an online Grit voucher, to the value of the
    amount they spent on the specific out of stock item

 

7)      FRAUD PREVENTION

Grit reserves the right to refuse, in the interest of fraud prevention,
processing any refund.

 * A5 Flyers Returns.pdf
   500 KB Download

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