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ASIA'S #1 MEGA EXPO FOR CX, MARKETING & DIGITAL EXPERIENCE COMMUNITY

March 29 - 30, 2023 | Suntec Convention and Exhibition Centre, Singapore
Claim Free Theatre Tickets
NEXT GEN CX AGENDA
Register for Next Gen CX
 * HOME
 * ABOUT
   Covid Safe
 * NEXT GEN CX
   Next Gen CX Premium Conference Next Gen CX Agenda Brochure Next Gen CX Day
   One Agenda Next Gen CX Day Two Agenda
 * FREE THEATRES
   4 MUST ATTEND THEATRES Customer Show Asia Theatre Brochure Claim your free
   seat! Customer Service Excellence Theatre (Day One) CX Metaverse Theatre (Day
   One) Mobile Marketing Theatre (Day Two) Mobile Shoppers & Payments Theatre
   (Day Two)
 * SPEAKERS
   Advisory Board Next Gen CX Speakers Customer Service Excellence Speakers CX
   Metaverse Speakers Mobile Marketing Speakers Mobile Shoppers & Payments
 * SPONSOR & EXHIBIT
   Why Exhibit? Customer Show Asia Attendee Overview Next Gen CX Attendee
   Overview Sponsorship & Exhibition Guide Floor Plan CX Asia Industry
   Benchmarking Report - Conducted March 2022 Why Sponsor all 3 CX events?
   Sponsors & Exhibitors
 * RELATED EVENTS
   CX Asia Week 2023 - Conference (21-24 Nov) Customer Contact Week Asia 2023 -
   Conference (13-16 June)
 * DISCOVER CONTENT
   Industry Benchmarking Report - Conducted Dec 22 (NEW!) The Era of Choice
   (NEW!) Predictive CX in APAC (NEW!) Guide to Multi-Generation CX (NEW!) The
   Future of Customer Engagement Hubs in Asia and more
 * BLOG
   CX Capabilities in the Metaverse Deep into Customer Service Excellence CX
   Leader's Advice for Multi-Gen How are Consumers in APAC discovering Brands?
   How Popular is Online Shopping in APAC? and more
 * PARTNERS
 * REGISTER

#CustomerShowAsia



4 MUST-ATTEND THEATRES




LIMITED COMPLIMENTARY SEATS - REGISTER NOW*




Join us at our 4 theatres where we bring together experts in the fields of
Mobile Marketing, Mobile Shoppers & Payments, Customer Service Excellence, and
the Metaverse. Glean insights on the impact of technology and learn how to
utilize them effectively in your organizations. 

Customer/ Marketing / Digital Experience Community will get to explore the
various tools and technologies available within each field, its best practices,
as well as the upcoming future of customer experience. Especially so in the CX
Metaverse, where virtual and augmented reality technologies are transforming the
way customers interact with brands.

The Customer Show Asia Theatres promises to be insightful and inspiring for
leaders like yourselves looking to stay ahead of the curve in the digital-first
economy. Are you ready to tap into the marketplace of the digital-first economy?

*Theatre registrations are subjected to approval

Download Full Agenda

Register For Free Here

View Theatre Speakers



INSIGHTS TO TRENDS FUELLING THE RISE OF THE DIGITAL-FIRST ECONOMY

30% of companies globally will have metaverse-ready services in the next 5
years.

Customer Service is vital to 96% of consumers when it comes to brand loyalty.

52.5% of transactions are projected to be made via mobile wallets and payment
methods by 2025 by 2025.

Mobile users in Asia are expected to generate over $800- billion in revenue
through the “mobile economy” by 2025.

29 March 2023

CREATING METAVERSE EXPERIENCES THAT MATTER FOR CUSTOMERS



View Speaker List

View Agenda HereView Content Here

29 March 2023

EVOLVING YOUR CUSTOMER SERVICE STRATEGY WITH THE GROWING CUSTOMER SOPHISTICATION


View Speaker List

View Agenda HereView Content Here

30 March 2023

THE FUTURE OF EVERYTHING IS MOBILE – BUILDING A BEST- IN-CLASS MOBILE MARKETING
STRATEGY


View Speaker List

View Agenda HereView Content Here

30 March 2023

HARNESSING SELF-SERVICE CHANNELS TO EMPOWER AND IMMERSE CUSTOMERS TO DELIVER
GREAT CX ON THE GO!


View Speaker List

View Agenda HereView Content Here


THEATRE SPEAKERS

Woan Lim Shyuan

Head of Client Services

UOB Kay Hian

Maria Charisma Yap

Store General Manager

Burberry

Babul Balakrishnan

Head of Customer Care

Thunes

Olga Quiros

Director, Customer Operations – Asia Pacific

Expedia Group

Frank Yazdi

Head of Middle Office

MUFG

Terence Yow

Managing Director

Enviably Me (Melissa brand of fashion footwear)

Sreeratha Govindasamy

Head of Customer Care

Philip Morris Malaysia

Michelle Liew

Head, Group Customer Experience & Channel Management (GCXCM), Group Retail
Banking

RHB

Jane Tyzack

Former Lead - Customer Experience, Barwon Water

Current, Founding Director Change Playbook.

Michelle Randall

CMO

Playvox

Richard Xia

CEO & Co-founder

Novelship

Peter Green

Head of Marketing

Ralph Lauren

Pascal Gerard Daniel

Head of Customer Success, Asia Pacific & Japan, Nokia

Nokia

Fernando Loureiro

Head of Brand Marketing & Communications, SEA & India

Ampverse

Lyndon Morant

Marketing Director, Integrated Marketing Communications (IMC)

Colgate-Palmolive

Ksenia Martella

Global Group Marketing Director

H&H Gorup

Ajay Gopalakrishnan

AMEA Head of Growth Performance

Sanofi

Dhruv Mehrota

Head of Digital & Integrated Marketing Asia for Safety & Industrial Business
Group

3M

Judson Teo

Head of Marketing (New Verticals)

Foodpanda

Anjali Kalia

Assistant Vice President – Digital Excellence

IHH Healthcare

Devendra Shivhare

Head & Director of Marketing Technologies - Asia Pacific

The Coca Cola Company

David Chung

Senior Marketing Manager

Trans Eurokars Pte Ltd - Mazda

Jaspreet Kaur

Head of Marketing

Sodexo

Saim Yeong Harng

CEO

CardsPal

Choo Wai Khuan

Head of Information Technology

Etiqa Insurance

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View All Speakers


WHO SHOULD ATTEND THE CUSTOMER SHOW ASIA?

Chiefs, Presidents, Heads, Directors & Managers across all industries looking
after:

 * Chief Digital Officer
 * Digital Transformation
 * Technology
 * Digital Design

 * Chief Customer Officer
 * Chatbot & Products
 * Customer Experience
 * UI/UX

 * Chief Marketing Officer
 * Digital Marketing
 * Social Media
 * Loyalty & Advocacy

 * Digital/Mobile Banking
 * Payments
 * Ecommerce
 * Customer Insights & Data


WHAT IS INCLUDED IN YOUR VISITOR PASS?

 * Free Access To The Customer Show Asia
 * Exhibitor Floor Access To Network With Solution Providers

 * Hear From CX/Digital Experience/Marketing Leaders Across The Industries
 * Attend and stand a chance to Win $4000 cash!

REGISTER NOW! 


GRAND PRIZE LUCKY DRAW OF SGD $4000 CASH! SPONSORED BY:




IN PARTNERSHIP WITH :



CONNECT WITH US



QUESTIONS?

Contact us on +65 6980 6398 or email enquiry@iqpc.com.sg.

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